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Ouro Grand By Level Residences

Lisbon · Portugal

R Do Crucifixo 6View location

9.4/10Excellent67 Reviews
Cleanliness9.4/109.4
Service8.8/108.8
Comfort9.4/109.4
Condition9.4/109.4
Neighborhood9.0/109.0
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Ouro Grand By Level Residences

With a stay at Ouro Grand By Level Residences, you'll be centrally located in Lisbon, within a 5-minute walk of Commerce Square and Santa Justa Elevator. This apartment is 0.3 mi (0.5 km) from Rossio Square and 0.6 mi (0.9 km) from Avenida da Liberdade.

Make yourself at home in one of the 12 air-conditioned rooms featuring kitchenettes with refrigerators and ovens. Flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves and coffee/tea makers. Featured amenities include luggage storage and an elevator.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Airport transfers
Concierge
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No front desk Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • The property is professionally cleaned.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve cribs/infant beds
    • This property accepts cash
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has not indicated whether there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher
    • This property is professionally cleaned
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Hotel Register Numbers: 75382/AL,75374/AL,75356/AL,75351/AL,75242/AL,75350/AL,75243/AL,75862/AL,75859/AL,75865/AL,75864/AL,79168/AL.
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: EUR 35 per vehicle (one-way)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    Malay

    English

    Chinese (Mandarin)

Nearby attractions

Armazens do Chiado Mall 0.1 km / 0.1 mi
Rua Augusta 0.2 km / 0.1 mi
Lisbon City Hall 0.2 km / 0.1 mi
Commerce Square 0.2 km / 0.1 mi
Rua Augusta Arch 0.3 km / 0.2 mi
Santa Justa Elevator 0.4 km / 0.2 mi
Carmo Convent 0.4 km / 0.2 mi
Lisboa Story Centre 0.4 km / 0.3 mi
Fernando Pessoa Statue 0.4 km / 0.3 mi
Rossio Square 0.5 km / 0.3 mi
Camões Square 0.5 km / 0.3 mi
Lisbon Cathedral 0.6 km / 0.3 mi
Figueira Square 0.6 km / 0.4 mi
Pink Street 0.6 km / 0.4 mi
Fado in Chiado 0.6 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Ouro Grand By Level Residences

9.4
Excellent
67 Reviews
Cleanliness
9.4 /10
Service
8.8 /10
Comfort
9.4 /10
Condition
9.4 /10
Neighborhood
9.0 /10
Amenities
9.2 /10
45 reviews shown
10/10
Exceptional
29 Nov 2024
Tonya
Located in a very convenient and walkable area. Staff were very helpful and responsive. The apartments are spacious, clean, and comfortable.
Business_and_leisure Family
10/10
Exceptional
24 Jul 2024
Tal

Perfect location for family gateway in Lisbon

Great location, smooth self check-in, clean house with all amenities you need. Would highly recommend it to anyone who's visiting Lisbon.
Friends_and_family Family
10/10
Exceptional
30 Jul 2023
Timothy
Excellent location to everything. Apartment is very spacious and was ready ahead of schedule
Leisure Family
10/10
Exceptional
30 Jul 2023
natalie

Perfect place for a city break with a young family

Central location with excellent access to shops, pastels road and restaurants. Check in was easy and the apartment was fully stocked with milk, breakfast and amenities for the family.
Just perfect!
Friends_and_family Family
8/10
Excellent
06 Apr 2023
Donna

March visit

My friend and I had a lovely stay in Lisbon. The only issue we had was a beeping sound that didn't stop. Couldn't figure out where it was.
Friends_and_family Friends
8/10
Excellent
02 Apr 2023
Oxana
Location is great, everything is walking distance, Don't think to rent and drive around. Very narrow streets, no parking, crowded. Uber is very cheap. Apartment was clean, big. Bed was terrible, you couldn't turn around without shaking all bed, mattress very uncomfortable, my husband had back pain, so, he could not get up in the morning. We did not care about their breakfast much except fruits. Breakfast was milk (every day 1 L) juice, loaf of bread (every day fresh one) or plain sandwich rolls, yogurt, cheese , cereal, fruits. We end up with 4 L of juice, milk, bags of bread. I emailed to them asking not to bring it anymore because we don't eat it. We just didn't want to waist the food. It was so many coffee shops with amazing pastries around, we were eating there. Who wants to eat plain boring food in the room?! :) It was safe in the area. We would stay there again. Also their check in time 3pm, we came 35 min early, and we have to wait exactly 3pm.
Leisure Family
10/10
Exceptional
01 Apr 2023
Tonya
We loved everything about Ouro Grand: the food, location and accommodation were amazing!
Leisure Friends
4/10
Poor
17 Feb 2023
John
Could have been so much better.
Disappointing!
Leisure Family
10/10
Exceptional
16 Oct 2022
Kristine M

Great location!!

Beautiful apartment! Spacious very clean, comfortable and in a great location! Tram 28 stops right on the corner! Great communication and very friendly! They have a storage room to hold luggage if you arrive early and self check in is very easy! We had a great time! Would highly recommend a stay here!
Friends_and_family Family
10/10
Exceptional
28 Sep 2022
MARK
The apartment is large, modern and clean. It is in a convenient location close to public transportation.
Leisure Friends
10/10
Exceptional
13 Sep 2022
Orlene

Highly recommend this place !

Staying at Ouro Grand by Level Residences was an experience. Great location, the unit that we stayed in (1K) was spacious, clean, great furniture and very safe ! The daily breakfast was really appreciated and the times that I seek for additional services was superior. Highly recommend this place !
Friends_and_family Family
10/10
Exceptional
14 Aug 2022
Owen
The apartment was so beautiful and stylish and had many thoughtful details. The continental breakfast was delicious. The host kindly prepared a baby crib for us which we are appreciative of.
Leisure Family_with_children
10/10
Exceptional
01 Aug 2022
Erika
Excellent accommodations! Would highly recommend!
Leisure Family_with_children
10/10
Exceptional
12 Jul 2022
Kris
Everything was beyond expectations. Friendly manager and doorman. Soo was fantastic. Nice fruit, food and breakfast provided. Room was very roomy and comfy with all the amenities needed for a family and more. Location was perfect. Will definitely recommend and if ever back in Lisbon I will be glad to visit again.
Leisure Family_with_children
10/10
Exceptional
28 Jun 2022
Oana Alexandra

Large apartment in the center

Great apartment with everything you may need. Amazing location and quality furnishings.
Friends_and_family Friends
10/10
Exceptional
23 Jun 2022
Todd

Perfect stay for our family of 4!

This was the first time booking an apartment through hotels.com. Our place was perfect. We found a great rate for a 2 BR / 2 Bath. The arrival was easy and we were able to store luggage with the doorman. The delivery of fresh bread and the stocking of the frig was great. Felt like they had gone to the market for us. Super clean. Great location. Awesome cafe right downstairs. I am going to lol for more apartment booking options back in the US as well.
Friends_and_family Family
10/10
Exceptional
22 May 2022
Barbara S
Wonderful, comfortable apartment with a delightful roof-top terrace. Even has a washing machine and a complete kitchen - but no microwave. We loved staying here and will visit again.
Amazing location - close to everything or transportation very close by.
Lovely staff, easy to get keys. Even helped us store our luggage after check-out.
Leisure Friends
10/10
Exceptional
19 Mar 2022
LEONARDO
The apartment is very nice and super comfortable, it is located in a good place.
Leisure Family
6/10
Pleasant
08 Dec 2021
John F
Plenty of space but a poorly designed bathroom.
Leisure Family
10/10
Exceptional
07 Nov 2021
Ann
Spacious, clean, comfortable well designed interior apt/hotel. Easy communication with host.
Plus convenient location ( with 28 tram line next to building) to see major Lisbon sites.
Business_and_leisure Family
8/10
Excellent
23 Oct 2019
Verified traveler
Excellent front desk, the interior of the apartment has some scuff marks on the walls which need touching up, otherwise very happy with the place.
Leisure Family
6/10
Pleasant
30 Sep 2019
Danni

Services and cleanliness bad

Not a very good experience in general. The apartment and the building are ok while there are room of improvement regarding cleanliness and services. Food and open milk left in fridge and only kitchen sponge provided is an used one. Don’t even want to take of picture and show how disgusting it is. Mon called the property manager and let her about it. The other day a lady stopped by and left us a new one and a dirty kitchen towel. I just don’t understand this at all.
Friends_and_family Family
10/10
Exceptional
17 Sep 2019
Verified traveler
It was a great location & the place was beautiful! The only problem we had was unlocking the door. Other than that it was great & would definitely stay there again.
Leisure Friends
8/10
Excellent
14 Sep 2019
Verified traveler
Big apartment but have only one bathroom , good location
Leisure Family
10/10
Exceptional
02 Jul 2019
Verified traveler
Excellent central location. Very clean and modern apartment with everything required for a really comfortable and enjoyable stay. Whilst the apartments are situated on a very busy and at times noisy street, the sound proofing was amazing and once inside, it was very quiet. Would definitely recommend.
Leisure Friends
10/10
Exceptional
25 Jun 2019
JASIM

Great location and for families

Great location - trolley stop right outside and within walking distance of quite a bit of old town Lisbon. The size is great for a family and place to congregate in the living room. Wi-Fi was very good and a smart TV was available for watching things other than local TV. Nice that there is someone to take bags before check-in time. Really loved the place.
Family
10/10
Exceptional
05 Jun 2019
Verified traveler

Top notch apartment!

From before check in to leaving, top notch service from Host Soo. Super clean apartment with amenities that were more than expected. Comfy sofa bed in addition to comfortable beds, fully equipped kitchen with washer and dryer. Location was perfect for sightseeing and transportation. Could not ask for more. Highly recommend for anyone travelling to Lisbon!
Family
10/10
Exceptional
30 Apr 2019
Verified traveler
Was very clean and newly renovated with facilities you could want including luggage storage
Leisure Family
8/10
Excellent
22 Apr 2019
Verified traveler
Didn't like door arrangement from bedroom to bathroom.
Friends_and_family Partner
10/10
Exceptional
17 Apr 2019
Verified traveler
Great location, only 3 blocks down to the river and restaurant row with so many choices for dinner.
The unit itself was spacious and well stocked with all kitchen needs.
I can't say enough good things about Soo, the manager, she was available immediately for check-in and for any of our questions and requests during our stay. And there are not to many managers who would contact you at 4 am to make sure the cab, she had called for us the day before to get to the airport, was there on time for pick-up.
Would definitely recommend.
Leisure Partner
10/10
Exceptional
25 Mar 2019
Verified traveler
comfortable accommodation ...but not impressed wth my meal .

husbands meal was very good
good location



...
Leisure Partner
10/10
Exceptional
29 Dec 2018
Verified traveler
Good location close to the city centre.
Very clean.
My family including kids were satisfied.
Highly recommended.
Leisure Family
10/10
Exceptional
29 Nov 2018
Verified traveler
Fantastic location and new property. The quality of furnishings is excellent (especially the lighting)! Wonderful communication with the host for check-in and all round great experience. Highly recommend and 100& would stay again.
Leisure Friends
10/10
Exceptional
09 Jun 2024
Andre

Excelente Localização

Excelente estadia e localização ! Valeu muito a pena.
Friends_and_family Family
10/10
Exceptional
06 Jun 2024
Marjo-Riitta
Good accommodation with everything you need.
Perfect location close to many attractions
Leisure Friends
10/10
Exceptional
03 Jan 2024
eunock

아주좋았던 숙소~

가족과함께 유럽여행을 다니면서 지냈던 리스본숙소는 유럽. 여행중
숙소컨디션이 아주좋은곳중 하나였습니다ㆍ 여행지 근처라. 편리했습니다ㅣ
Friends_and_family Family
10/10
Exceptional
04 Sep 2022
Jacqueline
Fantastische Lage, geräumiges Appartement. Alles vorhanden. Lediglich die Duschtüren waren nicht ganz dicht
Leisure Family
10/10
Exceptional
16 Aug 2022
Rosana

Incrível

Incrível. Ficamos nove dias, otima localização, facil check in, otima comunicação. As condições do apartamento são como estão descritas. Os funcionários Lauro e Sue foram prestativos, atenciosos e simpaticos. Recomendamos.
Friends_and_family Family
10/10
Exceptional
20 Nov 2021
Pleunie van
Prachtig appartement, geweldige ligging vlakbij veel bezienswaardigheden zoals Rua Augusta, Santa Justa lift en praca commerce. Tram 28 stopt voor de deur en op 2 min. lopen metrostation Baixa-Chiado
Leisure Family
10/10
Exceptional
06 Mar 2020
Verified traveler
Tutto perfetto. Appartamento fantastico, dotato di ogni confort. Tutte le mattine alle 8.15 ci portavano il pane fresco e la sera al nostro rientro trovavamo nel frigorifero affettato e formaggio, più cereali, yogurt, latte e frutta per la mattina. Posizione perfetta, vicinissima al centro, comoda anche per uscire la sera. Ci tornerò sicuramente.
Leisure Friends
10/10
Exceptional
29 Jan 2020
Luciene

Amamos Lisboa

Apto muito bem localizado , próximo à praça do comércio , com muitas cafeterias, padarias próximo . Fizemos a maior parte das coisas a pé . Para ir para área de Belém utilizamos o elétrico que sai da praça do comércio que fica a 2 ou 3 quadras do apto. Tem uma estação de metrô na mesma rua. Para vir do aeroporto viemos de metrô . Não metade da viagem tem que trocar de estação mas é muito tranquilo . E a estação final Baixa-chiado fica a poucos metros do apto. Apto com 2 quartos (uma cama de casal em um quarto e 2 de solteiro no outro ! 2 banheiros , sala com sofá cama muito confortável , cozinha , máquina de lavar e secar roupa. Excelentes roupas de cama e toalhas com reposição sempre que solicitado. Chuveiro com boa pressão e temperatura também . Adoramos e recomendamos . Estávamos em 4 pessoas . Não tem estacionamento somente estacionamento pago mas como pegamos o carro somente no último dia para a saída não atrapalhou em nada . Aos finais de semana pode estacionar na rua do hotel.
Friends_and_family Family
6/10
Pleasant
19 Aug 2019
Tatsuya

少々残念でした

市税を2ユーロ/日取られました。5泊しましたが、一回もシーツとタオルは変えに来ず。受け付けも雇われの方で、よく分かっていない。ということで、あまりお勧めはできないかな？
10/10
Exceptional
06 Aug 2019
Bruno

Ótimo apartamento

Fácil contato via Whatsapp com a proprietária, check-in tranquilo e localização excelente.
O apartamento é ótimo: novo, grande (muito confortável para 5 pessoas), iluminado, limpo e bem equipado (ar -condicionado, lava-louças, máquina de lavar e secar roupas, forno e microondas, cafeteira Dolce Gusto). Todas as informações de uso dos equipamentos, segurança, senha wi-fi, etc estão em uma pastinha de fácil consulta.
Camas e sofá-cama (grande) confortáveis, lençóis e toalhas limpos. Amenities nos banheiros (xampu, hidratante corporal, discos de algodão, cotonetes). Chuveiro bom (apenas em um dos banheiros a ducha principal não estava funcionando, somente chuveirinho).
Nossa estadia foi muito boa e recomendamos o apartamento!
Family
8/10
Excellent
09 Jan 2019
Verified traveler
Très bien située, offre toutes les commodités, très fonctionnelle et bien équipée, très bonne réactivité pour la communication.
Leisure Family
10/10
Exceptional
09 Dec 2018
Verified traveler
Wir waren im Dezember 3 Tage in der Unterkunft und es war super!
Die Kommunikation war herausragend.

Die Aussattung und Lage des Appartement ist phantastisch
Die Aussicht von der Dachterrasse ist einzigartig.
Sollten wir nochmal in diese wunderschöne Stadt kommen dann buchen wir definitiv wieder dieses Appartement

10 von 10 Sternen 👍
Leisure Partner

Location & surroundings

Ouro Grand By Level Residences
R Do Crucifixo 6, Lisbon, Portugal

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