Name: Stay Hotel Lisboa Centro Chiado
Address: Rua do Crucifixo, 57, Lisboa, 1100-184, PT

10/10

Exceptional

28 Jul 2026

David

Very good value for money and enjoyed the central location. Room was large and very clean.

4/10

Poor

25 Jul 2026

Samantha

Air conditioner doesn’t work properly. Washroom needs updated. Floor is dirty. I booked 7 days. Because I checked out at late night that’s why I stayed 2 nights and cancelled the following 5 days. Even the manager offered me to change another room but I lost the confidence on them. They are marked 4 stars, actually I say it is only 3 stars. Overpriced.

10/10

Exceptional

21 Jul 2026

Fernando

Muy bien ubicada

Family

10/10

Exceptional

20 Jul 2026

Fernando

Muy bien ubicada, cerca de todo

Family

10/10

Exceptional

20 Jul 2026

Arbin

Location: EXCELLENT! In the Old Town, just few minutes walk from Baixa-Chiado Metro Station as well as from various other tourist spots.
Staff: EXTREMELY HELPFUL.
Breakfast: Great!

NOTE: We had to leave our luggage for an extra-day after we checked-out because we were making a day-trip to Seville. The hotel staff was very helpful in accommodating our request. Thank you, again.

Partner

6/10

Pleasant

20 Jul 2026

Penny

Unfortunately the room wasn't totally clean, there was dirt on the carpet. And the desk has chips out of the surface so it looked old and poorly maintained. There were also no glasses, only paper cups. There was a lack of detail like a soap bar in the bathroom but no holder to put it in. It was a fine stay, but I definitely didn't consider it a 4 star establishment. Air con was good and bed was comfy.

Partner

10/10

Exceptional

13 Jul 2026

Gareth

Lovely hotel and staff and ideal for being central to everything.

Self

8/10

Excellent

07 Jul 2026

John

Overall very nice. Staff was extremely helpful. Left Lisbon for a few days and they let me keep my suitcase there until I returned (since I had a reservation there when I got back). One person walked me to the nearest mailbox to drop off a postcard. Very friendly and helpful.

My only complaint is that the AC was not good, I set it down to quite low but I honestly didn't feel much of a difference from the outside temperature and it made it somewhat difficult to sleep. Also it was a bit pricey, but I suppose it's fair given the quality and location.

Overall very good.

Self

8/10

Excellent

02 Jul 2026

Chantal

L’accueil a été exceptionnel, le déjeuner était excellent. Seul bémol pour l’air climatisé qui n’est pas assez puissante. J’y retournerais volontiers

Family

6/10

Pleasant

30 Jun 2026

Kathy

Shower did not drain properly and the area outside was dirty and had a lot of people sleeping nearby. The pull out bed was also very uncomfortable. For the money not sure if I would recommend.

10/10

Exceptional

28 Jun 2026

Jimmy

We had the best experience! Lucas was very helpful

Friends

10/10

Exceptional

28 Jun 2026

Stephen

Friendly staff, clean and comfortable room in a good location.

Partner

10/10

Exceptional

28 Jun 2026

Yvette

Helpful staff in this well located property stands out.

Self

10/10

Exceptional

23 Jun 2026

Sonia

This is the perfect accommodation in the heart of Lisbon with friendly staff and budget friendly

Family_with_children

2/10

Poor

20 Jun 2026

Migdael

We stayed here for 3 nights and the air conditioning in our room was not working. It was extremely hot and they didn't even offer to change us rooms.

Family_with_children

6/10

Pleasant

17 Jun 2026

Joan

The hotel was in a good location. The staff tried their best to be helpful. The room and breakfast we’re mediocre.

Friends

8/10

Excellent

13 Jun 2026

David

Great, clean property and location. Front desk staff was excellent. Only thing I would say is they could use a few more amenities in the room like a safe, Kleenex.

Family

6/10

Pleasant

11 Jun 2026

JENNIFER

Some staff doesn’t know what the hotel has about amenities
Some staff are helpful about what we need..

Family

6/10

Pleasant

10 Jun 2026

Susan

This is a basic hotel - with spacious rooms and a good location....but not much else. Which is fine if that's what you are looking for. But don't expect a 'hotel' experience. I've stayed here twice (for very short stays).

8/10

Excellent

01 Jun 2026

Tim

Decent hotel but a bit run down. Staff were nice. Wifi/hot water etc was decent. Bed was a bit hard for me. Great location for sight seeing but quite a bit of street noise at night.

Self

10/10

Exceptional

01 Jun 2026

Paola

BEST LOCATION FOR THE PRICE
ABSOLUTELY AMAZING LOCATION

Family_with_children

10/10

Exceptional

20 May 2026

Sara

Staff was welcoming and wonderful, especially Shambala and Lucas

6/10

Pleasant

19 May 2026

Deborah

There is a noisy bar across the street. I am correcting the location - it is near the higher room numbers. Not lower. Supposedly all the 'superior' rooms face the main street and have to deal There is a bakery nearby to get breakfast items; kettle in room but you basically need to supply your own tea/coffee - we brought a small coffee press and fresh coffee with us. Not many people were eating at their breakfast buffet. Only really issue is the bar noise; otherwise a great choice.

Partner

10/10

Exceptional

18 May 2026

Harry

Location is close to many attractions in walking distance

Family

10/10

Exceptional

16 May 2026

Tina Shira

Very good location
Rooms were very clean and stuff was very helpful
Didn’t see a safe to put my valuables, but didn’t really need

10/10

Exceptional

11 May 2026

Jade

Perfect !

Friends_and_family Friends

8/10

Excellent

11 May 2026

Lloyd

We liked the location as it was close to the Arch and dining. The room was as expected. Andrew was a great front desk person and recommended some great dining options.

8/10

Excellent

03 May 2026

Deborah

We were at the hotels for 5 nights. We had a superior room on the front side of the hotel on the third floor. It was large with a very comfy bed. Had a tea kettle and small refrigerator. 2 chairs for sitting. Separate bathroom with walk in shower with good water pressure. No overhead lighting so a bit dark. Very light on amenities. Upon checkin they give you 1 bottle of water, 1 bar of soap, 2 mini shampoos, 2 instant coffee and 2 teabags. No sugar. No creamer. No tissues. No paper or pen for notes. Very basic. Of note there is a bar right across the street which can get noisy. I had read that and ask for a quiet location but they told me all the superior room were on the front side with none available on the 4th or 5th floors. So don’t pay extra for the superior if you want quiet. It don’t bother my hubby but I used earplugs and still heard the noise. On hot days the noise is worse as the bar has a TV screen on the outside of the bar and people stand outside and drink. Most noisy during a football game. However I heard people leaving the bar around 2am singing and talking loudly. Lower number rooms are closer to the bar location so aim for 8 or higher like 408 etc. All the staff are pleasant and helpful. Location is amazing!

Partner

4/10

Poor

26 Apr 2026

Mary

Room was big for European room. Bathroom with terrible lighting. Breakfast was ok but not great. Can’t get over location. Across the street is a very noisy bar. Super loud from 9-2 ever night. I can not hear bad versions of “Bad Romance” sung off key ever again. You need ear plugs and then you can maybe enjoy the hotel. Clearly not in their control but a major problem

Partner

10/10

Exceptional

24 Apr 2026

Lilian

location is very good. staff is ok. our room's shower head is kind of broken doesn't hang up

Partner

10/10

Exceptional

21 Apr 2026

Amy

Good location
Skip the hotel breakfast

Partner

8/10

Excellent

17 Apr 2026

kevin

The staff were all really friendly and helpful. The hotels' location was perfectly located, with easy access to the main square and shops. Also, a few minutes' walk to most of the central sights. Would certainly book here again

Self

10/10

Exceptional

15 Apr 2026

Robert

Very good breakfast buffet. At a cost but worth it

Self

8/10

Excellent

14 Apr 2026

Erick

Room clean and staff are nice and friendly

Partner

10/10

Exceptional

11 Apr 2026

Vicky

the ac sometimes not cold, but over all, we enjoyed our stay

Family_with_children

10/10

Exceptional

03 Apr 2026

Alexandru

The gentleman who helped me at check-in was André, and he was great! He spoke multiple languages and shared some of his insights with me! All the staff that I've interacted with have been great, but André was my favorite!

Self

4/10

Poor

31 Mar 2026

Julianne

The hotel is located in the heart of the city, right next to the subway station and restaurants. It is the reason I booked this hotel. The bed and pillows are comfortable.

The service though is a different story. When we checked in after a day’s travel and thousands of steps walking, we were given the keys to a room. As we entered the room and found someone sitting on the bed, we were in a shock. We can still remember the woman’s face in fear and anger when she saw us entering the room with suitcases. I have never been in this situation in any hotels before. We went back to the front desk, the lady did not even apologize or try to compensate for both parties awkward and horrible experience. She explained to us that the housekeeping set a note for that room being cleaned and empty.

I wanted to share our experience at this hotel and hope you will not be in the same situation as we did.

Family_with_children

6/10

Pleasant

30 Mar 2026

Jane

This is rated as a 4 star hotel. I was expecting something better. Overall, property seemed worn, and specifically our room eg. the carpet was filthy. Glad I brought slippers to wear! Additionally, the lights did not work. They seemed to be there for decoration. Initially, the staff was helpful. The location is excellent!

Partner

6/10

Pleasant

28 Mar 2026

David

1. Room did not have towels
2. Breakfast was not fresh. Eggs were dried up
Selection was ok.
3. I pick that hotel because advertisement indicated they had parking available.this was false. I had to find my own parking.

Self

10/10

Exceptional

26 Mar 2026

Uelton Joatan

The only issue we experienced was with the air conditioning, it couldn’t be adjusted directly from the room, so we had to contact the front desk for changes. There may be a reason for this setup, but it was a bit inconvenient. Aside from that, everything was great! The location is excellent, the staff is incredibly friendly, and the breakfast was enjoyable as well. We would definitely recommend this hotel whether you’re traveling solo or with family.

Family_with_children

6/10

Pleasant

18 Mar 2026

Daphne

The hotel is pretty rundown, the sink does not drain. well, poor lighting, old window could not open, and there are limited amount of soap or shampoo. The furnishings are worn IKEA type with holes. The check-in staff Andrew was helpful. However, the night staff when we complained about the sink she didn’t do anything until two days later. Overall, the hotels should be rated three star or less.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Lisa

Everything was great and as expected...would stay again.

6/10

Pleasant

24 Feb 2026

Malcolm

+ Friendly, helpful staff
+ Great location
- A lot of street noise. I had to sleep with a second pillow on top of my head
- The drapes take considerable force to get them over several sticking ponits on the rails. Even then, I was never able to get them fully closed or open

10/10

Exceptional

13 Feb 2026

Katherine

Room was clean and spacious. Staff were friendly and went out of their way to make our stay more enjoyable.

8/10

Excellent

12 Feb 2026

Princess li

It is a nice hotel right in the center of Lisbon. Good size too with spacious bathroom However, you can’t control the temperature inside the room, there is a thermostat but i guess it has a central control. I understand it is winter but it would be nice if you have options such as providing a fan to those that finds it very warm. Even if we were able to open the windows, we can’t leave it open because we were right across a bar it is too noisy. The water in the shower takes a long time to warm up, you have to turn it on for at least 15-20 mins. The staff though were amazing especially Kenya (i think thats her name) they are all helpful and very friendly.

10/10

Exceptional

08 Feb 2026

Beatriz

Excelente hotel, me encantó el servicio en especial de ANDRÉS en el front desk. Me parece que es la cara de ese hotel ya que va más allá de sus obligaciones agradando a los clientes, siempre con una sonrisa y buena actitud es lo que buscamos los viajeros en un Hotel

10/10

Exceptional

21 Jan 2026

James

Staff is great. Perfect location

Partner

8/10

Excellent

05 Jan 2026

huan

Excellent location, room is small

Friends_and_family Family

8/10

Excellent

24 Dec 2025

amy

Hotel was in a great location and close to everything/chiado area.

Leisure Family

8/10

Excellent

04 Dec 2025

KERRY

Large room, hotel in great location.
Could be noisy out front at times and the pillows were shockers.
Breakfast was adequate but not great.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Luciana

Great hospitality and the hotel was in a great location.

10/10

Exceptional

18 Nov 2025

Dennis

The bed and pillows were very comfortable.

Partner

10/10

Exceptional

12 Nov 2025

anita

Good location and friendly staff

Partner

8/10

Excellent

10 Nov 2025

Carmela

Room was clean, staff great however the room was only ready at 430 pm

Leisure Family

8/10

Excellent

09 Nov 2025

Pavin

Room very clean, Location is perfect. Breakfast could do with some improvement

Leisure Self

10/10

Exceptional

06 Nov 2025

Orlando

Great location and friendly staff.

Partner

10/10

Exceptional

05 Nov 2025

JUBETH

Perfect location! Clean rooms and friendly service

Leisure Family

10/10

Exceptional

29 Oct 2025

Consuelo j

Muy satisfecho con todo

Friends_and_family Family

6/10

Pleasant

28 Oct 2025

Margaret

Staff was friendly enough and location was great but there is a problem with the air conditioning. We went end of October and room was always hot. The air conditioning vent is on top of the window ledge. The curtains block the air. If you open them then the light from street and sun come in. I couldn’t sleep it was so hot so got a battery fan. Can’t imagine how hot it would be in summer. If you need air not really the place for you.

Partner

6/10

Pleasant

27 Oct 2025

TULASIDAS

Front desk staff members were mostly very nice. Rooms are very dark and just 2 lamps. We got torn bath towel. Will not book again.

Leisure Family

6/10

Pleasant

24 Oct 2025

Jane

Front Desk Ana didn't seem she wanted to help. I asked her to mark down on a map for a restaurant she recommended. She seemed very bothered by it giving me the bothered face.That's just simple question and service. That's the 1st time I felt a hotel staff didn't want to do her job. We were on the top 5th floor and noone was supposed to be above us. But every night, it sounded like someone or something was stomping on top of us.

8/10

Excellent

23 Oct 2025

Ruth

Great location, walkable area, staff very helpful and professional

Leisure Partner

10/10

Exceptional

22 Oct 2025

Consuelo j

Bello muy buena atención

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Naureen

Pretty clean. Really close to everything which was the best.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

chloe

Central location. Majority of tourists spots were within walking distance. Receptionist were very friendly and helpful. Amenities were good and tidy.

Leisure Partner

8/10

Excellent

15 Oct 2025

Robert

Front desk staff were very friendly and accommodating. Luggage storage was a benefit for early arrivals. Rooms were a reasonable size. Being able to open the windows was a real benefit. Bathroom was well used and was in need of repair. Laundry service was below average, towels were frequently not clean or missing. On a positive notes the bed was very comfortable. Location is excellent, close to subway and in a very walkable area.

Leisure Partner

4/10

Poor

14 Oct 2025

Peimaneh

I wonder how this hotel was rated as a 4 star?! It is a 1 star motel at most! The only nice thing I can say about this place is the location and nice staff! It is extremely poorly conditioned, no amenities what so ever and truly not even close to decent! Very old, dark and filthy rooms and hallways. Had to wait over an hour to change my room immediately after I saw it, cause they couldn't move my luggages to the next room. The new room was exactly the same, paints were cracked on the walls, bed had a 2 inch foam on a box spring, sponge pillows that didn’t even fit inside the pillow cases cause they were so bulky, empty fridge that didn’t even work after I plugged it in, hardly any lights in the bathroom and shower but still noticed holes and cracks in the bathroom walls, not even a soap holder next to the sink or in the shower, had to hold the soap in my hand entire time showering, and lots of noise from outside! Long story short, pick another hotel, plenty around that neighborhood. They need to change the name from Stay to \"Stay Away\"!!

Leisure Self

10/10

Exceptional

13 Oct 2025

Jennis

Safe and centrally located.

8/10

Excellent

10 Oct 2025

XuanLan

Clean nice room, except for shower. Need more lights in the bathroom, especially in the shower. The shower has black wall and black floor with no light above the shower, causing the shower area very dark in which I don't feel the cleanliness inside the shower. Shower head/hand spray does not stay when adjusted.

Leisure Friends

10/10

Exceptional

08 Oct 2025

Bin

Staff are very friendly.

Leisure Family

8/10

Excellent

04 Oct 2025

Elizabeth

Very close to public transit and tourist sites. Lots of shopping and dining options in the area. The hotel staff gave us an excellent dining recommendation.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Kevin

This hotel was literally steps from the metro station making our trip home so simple. We have seen many people lugging their luggage on the cobblestone sidewalks but we only had about 20 meters to the smooth metro floors. The room came with a king bed and was clean and comfortable. We did not have the breakfast but it looked good. It was very close to the shops and restaurants and we found an excellent sandwich shop and breakfast cafe within 2 small blocks.

Leisure Family

6/10

Pleasant

02 Oct 2025

Katherine

The hotel is in a great location! However I found the bar across the street to be very noisy. I was woken up by people yelling outside. The breakfast was good but I found that the towels/shampoos/soaps, etc were very basic.

Leisure Partner

8/10

Excellent

01 Oct 2025

RAUL

The hotel is located within walking distance of many restaurants and shopping stores, as well as interesting tourist attractions. The only downside was the breakfast, which lacked options.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Malcolm

A very clean and tidy property to stay at. Bed very comfortable. Highly recommend this property. Excellent location in the old quarter of town. A few more hooks in the bathrooms and bedroom to hang towels and clothes would be appreciated.

Leisure Family

8/10

Excellent

29 Sep 2025

Hattie

The hotel was pretty nice. Towels old. Not soft. Shower door needs repair. No face cloths available. I was cold every night and couldn't get my room warm. The location was great. I felt really safe traveling alone in that area.

Self

10/10

Exceptional

28 Sep 2025

Athir

Clean room, friendly staff and excellent location.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Tanya

Hotel was central, very convenient when exploring on foot. Staff is very friendly and helpful. Lisbon is beautiful and has a lot to offer.

Leisure Friends

10/10

Exceptional

25 Sep 2025

Cody

Great location in Lisbon just off the main area. Walking distance to a lot of attractions.

Leisure Family

8/10

Excellent

22 Sep 2025

Judy

It was quiet, breakfast was very good.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Christine

Very nice boutique hotel close to everything you want to be close to! Heads up that they absolutely do not let you check in before 4pm. Not even 3:55pm lol. That’s fine with us but other people were very upset. They hold on to your luggage in the meantime though which is nice

Leisure Partner

10/10

Exceptional

21 Sep 2025

Robert

Good hotel in a central location

10/10

Exceptional

05 Sep 2025

Joseph

Great location and friendly staff. Clean and cute boutique hotel.

Leisure Partner

10/10

Exceptional

04 Sep 2025

Reyimu

Friendly staff, spacious room with good view.

Leisure Family

8/10

Excellent

02 Sep 2025

Fred

Nice but the nighty rate high for what is offered.

Leisure Self

8/10

Excellent

29 Aug 2025

SARA

Our triple room was so big but rooms don’t have a safe! We had to carry our passports around!

Leisure Family

10/10

Exceptional

27 Aug 2025

Dineshkant

Great location, safe, major attractions walkable, many restaurants walkable, train station and shopping mall about a minute walk. Quiet, comfortable room, comfortable bed, air-condition worked well, nice shower and bathroom. No coffee and safe box in room. Our room had no view. Very friendly and helpful staff. Check in and check out very quick. Elevator worked well. We'll stay again.

Leisure Partner

10/10

Exceptional

19 Aug 2025

Timothy

The location of the property is so conveniently located! Many of the major attractions are very close by, and the metro station is a few steps away to quickly get you where you want to go. Restaurants and shops surround the hotel, so you won’t have to go far to get what you need.We had a wonderful experience with the staff and the service was great! We recommend the breakfast buffet at the hotel as well. The buffet has several great items to choose from at a very reasonable price. The room and amenities worked out well for us. There was some street noise from time to time, but we expected that with being conveniently located in such a bustling area. We would definitely stay here again, if we make it back to Lisbon.

Leisure Partner

8/10

Excellent

19 Aug 2025

Dante

Very close to city attractions!

Leisure

10/10

Exceptional

18 Aug 2025

Rosy

Very safe area and close to everything ( transportation, cafes, restaurants, shopping, lots of beautiful places to see around that area. Staff very friendly and rooms are good size and very clean.

Leisure Family

10/10

Exceptional

31 Jul 2025

Jose Del

Amazing location!

Leisure Self

6/10

Pleasant

26 Jul 2025

Katrina

Great location. Room was a nice size. Beds were comfortable. Staff was either good or unfriendly - particularly disappointing experience when we came back to our room to get ready for dinner reservations and shower - though there were no towels, they had all been removed to launder - though not replaced (I was told it was because the laundry was “late”). I had to go downstairs to get towels, the staff was bothered and rude and when seeing I was disappointed just finally handed them to me without any apology or anything. This was in the evening. A note could have been placed in the room to make us aware there were no towels, or they could have left our towels behind. This was just one experience. Surprisingly unfriendly. Also never received any Expedia VIP rewards or room upgrade despite this having been advertised upon by booking.

Leisure Family

8/10

Excellent

11 Jul 2025

Rae

We liked the way the hotel was decorated - nice but not formal. Our room was spacious. The ac was on a timer of sorts and it kept getting hot. The pillows were not comfortable, but the bed was. The breakfast was very tasty. Our room was not sound proofed from the outside and it was terribly noisy all night during our stay.

Leisure Partner

10/10

Exceptional

22 Jun 2025

Kim

Hotel was central to everything. We loved the staff. Highly recommend staying here.

Leisure Partner

10/10

Exceptional

18 Jun 2025

Lourdes

This hotel is located in one of the prettiest areas in Lisbon!! Everything worth seeing is within walking distance, can’t beat the location for the price!!! some reviews mention it being loud at night, we stayed in a room with windows to the alley and the street and experienced very little if any noise at night. The staff is friendly, rooms are clean and bigger than average, the breakfast could be better but it wasn’t bad, just not a lot of choices but we appreciated that it had fruit, yogurt, cereal, scrambled eggs, sweets, ham, cheese and coffee, sounds like a lot but other hotels usually have way more than this. No big deal though, the location is great and we’d stay here again any time!

Leisure Friends

8/10

Excellent

12 Jun 2025

Shima

Convenient area, nice place

Leisure Family

8/10

Excellent

10 Jun 2025

Nicole

Hotel was basic, but good overall. My AC didn’t work properly.

Leisure Self

10/10

Exceptional

08 Jun 2025

Patricia

We had 2 rooms here. They were both clean and comfortable. The staff was helpful and pleasant. The location was perfect. We were one block from the busy noise- and yet our building was quiet. It was easy to walk everywhere and we felt very safe in this area. (For reference, it was a 14 minute walk from the fort (Castelo de Sao Jorge), 5 minute walk to the Arch and Commerce Square, and easy to get to hop on/ hop off bus)

Friends_and_family Family

6/10

Pleasant

04 Jun 2025

GEORGINA

The staff were lovely and helpful.
The breakfast needs updating, it’s not fresh, not much hot food or variation.
The evening depending on the room, was noisy with the bin men would be collecting.

Leisure Friends

10/10

Exceptional

01 Jun 2025

Rodrigo

Location. Service