Name: Pateo Saudade Lofts
Address: Rua Do Crucifixo 31 Santa Maria Maior, Lisbon, 1100182, PT

4/10

Poor

01 Aug 2026

Yana

The location was excellent. The ladies at the reception were nice and friendly.

The room for 3 was much more basic than the pictures. The beds and bathroom were clean though. There was a water leakage issue during our stay.

10/10

Exceptional

29 Jul 2026

Kevin

The lofts was a great spot to stay. There were a few stairs to climb to get to the elevator. The kitchenette was a bonus and the air conditioning worked great. The location is the best it could be and the room was sound proofed which was another bonus. This place gets top marks for all categories.

6/10

Pleasant

13 Jul 2026

Preston

The apartment was clean and quiet. However, there was a bad smell in the lobby of the building. Also, the air conditioning in the unit was not strong. The apartment was still too warm, and it was difficult for me to fall asleep. Bedding was very basic as well. Overall, the booking was fine for a one night stay, but I would likely not book for a more extended stay.

Self

10/10

Exceptional

07 Jul 2026

Andrew

The apartment was really close to the places we wanted to see in Lisbon

10/10

Exceptional

03 Jul 2026

Jim harley

Excelente

10/10

Exceptional

13 Jun 2026

Omar

Extremely friendly staff and amazing location. Right I. The heart of Lisbon

Friends_and_family Family

6/10

Pleasant

09 Jun 2026

Amira

The location of the property is excellent and undoubtedly its biggest advantage, with convenient access to nearby attractions, restaurants, and transportation. However, the building itself is quite old and shows its age in several ways. There is a noticeable odour throughout the property, and guests should be aware that there is no elevator access from the ground level, requiring stairs to reach the first floor before elevator service is available.

The room was spacious and offered plenty of space to move around, but cleanliness and maintenance could be improved. The flooring had visible stains and a strong lingering odour that affected the overall comfort of the stay. Sound insulation was also a concern, as footsteps and movement from guests staying in the room above were clearly audible, making it difficult to fully relax at times.

Overall, the property is suitable for travelers who prioritize location and simply need a basic place to sleep, but those seeking a more comfortable, modern, and quiet accommodation may find it lacking.

Family_with_children

10/10

Exceptional

01 Jun 2026

Melissa

Perfect location in the center of everything you will want to do in the area. Plus the reception’s customer service was amazing. If I return Lisbon this is exactly where I will be staying. Thank you for your kindness and hospitality! Xoxo

6/10

Pleasant

01 Jun 2026

Nikhat

Our booking was Saturday morning to Monday morning.
Location was excellent.
Two girls at lobby, Lorraina and Bertha were very helpful.
Helped with the baggage too.
Steps before you reach the elevatorRoom was for 3, so it had two twin beds together and another one separate.
There was enough linen for the beds and extra pillows in the closet too.

What was not good:
Ice piled up in fridge and no door on the freezer section.
Towels with holes and frayed edges
No coffee or tea in the room, but have a kettle and coffee machine. When I asked for coffee Sunday morning, I was told the manager isn't here till Monday, so they would't be able to arrange for it.
Room just did not seem the size it was advertised. 242 sq fot. Booked through Expedia so don't know if this was thanks for Expedia or not.
No space to put anything down in bathroom and kitchen area super crowded. Seemed like they tried to crowd in as much as possible just to say it was there (microwave, sink, stovetop, toaster), but it left no space to even set down a plate, unless it was on the stovetop.literally two cups, two plates.

Its biggest saving grace was its location. Super. The cafeteria next door (next door literally) was awesome and inexpensive.

Partner

10/10

Exceptional

25 May 2026

Alice

The property is very well-located for easily feeling at home in the Baixia neighborhood, and was quiet at night. Lorena in reception was more than helpful. My only criticism is that there is no signage for the property, and it’s not immediately clear how to ring reception for entry.

Self

4/10

Poor

06 May 2026

Tara

The property is in need of upkeep. Things are broken and damaged. Chipped paint, damaged furniture and wall hooks fallen off the wall. We saw a cockroach in the bathroom. Towels were clean but worn. That said, the sheets were clean and beds comfortable. The location is great.

Friends

10/10

Exceptional

29 Apr 2026

Isadora

The room was well located. Had all that I needed for a 24hrs that I laid over in Lisbon was perfect

Self

8/10

Excellent

28 Apr 2026

Roger

Good old town location, but it was difficult to find. Could do with a sign on the front door. I know they have just opened a new reception, but even a temporary sign would have been helpful.

First time in Lisbon, and it was great. Throughly enjoyable. Transport took a while to familiarise with, but drivers were all helpful even though they didnt speak English. Unfortunately, I don't speak Portuguese either, so it was a challenge at times, but we managed. 😁

Lisbon in the sunshine is a delightful place to behold.

Partner

10/10

Exceptional

25 Apr 2026

Anirban

Higher floor - awesome view of the castle
Efficient compact layout
Location location location - close to all the attractions- walkable or easily accessible by public transport- Baixa-Chiadoo metro less than 200 ft away and 28E tram stop less than 50 ft away
Great restaurants
Quiet at night since it’s on a residential side street with a few businesses

Partner

8/10

Excellent

19 Apr 2026

Edward

Creaky floorboards. Could hear voices from other rooms.location was excellent, bed comfortable, room very clean. No freezer compartment in fridge.

Partner

6/10

Pleasant

17 Apr 2026

Georgia

The good: Good location in easy walking distance to everything and plenty of restaurants/bars/cafes around. Small kitchenette has everything other than scissors that you would want but didn’t use it. Comfortable bed, good size, nice small balcony. Very friendly receptionist.

The not so good: It was far more basic than the pictures suggested. I would say they are very innacurate. Bathroom smelt bad. Minimal hot water despite mentioning it and the loose fittings in the shower, it didn’t seem to improve nor was the fitting addressed. Enough hot water for one 5 minute shower, then it starts to get cool. No complimentary tea/coffee which would have been a nice touch.

Partner

10/10

Exceptional

14 Apr 2026

Anirban

Clean and close to everything

Friends_and_family Friends

4/10

Poor

02 Apr 2026

Mohammad

Room had too much smell

10/10

Exceptional

02 Mar 2026

Gregory

Great location! The room was exactly what we needed during our vacation

Partner

2/10

Poor

29 Dec 2024

Brad

This was one of the worst hotel experiences we’ve ever had.
•Hygiene: There were cockroaches in the room—we killed three ourselves.
•Room Condition: All three lamps in the room were broken. The room wasn’t cleaned during our stay until we complained, and while towels were changed every other day, dirty ones were left in the room.
•Safety: Several electrical outlets were missing covers, exposing live wires—an extremely dangerous situation, especially since we had a toddler with us.

We stayed only because we couldn’t find another place. Honestly, sleeping on the street might have been cleaner and safer.

Despite raising these concerns with the hotel directly, we received nothing but poor excuses and no real resolution. Avoid this place at all costs.

Leisure Family_with_children

6/10

Pleasant

27 Oct 2024

Pravir

Good location

I think more and better quality photos of the property would have been better. The room was fine and the beds / pillows were very comfortable. The problem was the bathroom which had a sewage smell during our entire stay. If the bathroom door was left open the entire unit would smell. This was a deal breaker for us and I do not plan to return. Friends who stayed in a unit on another floor also had the same bathroom sewage smell (same dates). The shower stall looked dated and the fixture was semi-broken. If the bathroom shower stall / fixtures were repaired and the smell was dealt with then this would be 5 star property.
I do have to say that the ladies at the reception were excellent to deal with.

Friends_and_family Family

10/10

Exceptional

19 Oct 2024

Neli

Very helpful and responsive reception staff, excellent location, very nice room.

10/10

Exceptional

16 Sep 2024

Dorothy

Lovely apartment in the centre of Lisbon

Great Location.
Very clean and comfortable. Small kitchen area. Large bathroom. Air con. Metro station just a short walk away.

Friends_and_family Friends

6/10

Pleasant

06 Sep 2024

Grant

Well check in time was 1400 hours, but they were still cleaning the room. So they said that we could go and sit on the sofa while the cleaner was finishing. There was no sofa so we waited for 30 minutes. The bathroom was cleanish but had a bit of mildew on the ceiling, the shower holder was broken the shower doors had not been cleaned in a while. The kitchen/living area wasn’t practical unable to use hob and sink correctly due to it being crammed into a small area. As well as chipped and cracked crockery. Very little communication from staff almost had to force some information out of them. Should have had a sofa instead we had 2 single beds which they said were an upgrade. The people upstairs were like a small herd of elephants, I realise this can’t be helped. The location was good and accessible to restaurants, shops and tourist attractions that is about the only positive thing about it. I would recommend it for one night only.

Partner

6/10

Pleasant

03 Sep 2024

Marcie

Good location, cheap hard bed, not enough towels. Would recommend, value for money however, I would not stay there again.

6/10

Pleasant

18 Aug 2024

Verified traveler

Bathroom smells up the entire apartment. Smell of pee

10/10

Exceptional

24 Jul 2024

Joseph

Great location, safe and clean.

4/10

Poor

23 Jul 2024

karla

The property was disorganized and dirty in the outside… meaning there was laundry in the halls, etc. the rooms themselves were better, but the whole experience wasn’t great unfortunately.

Leisure

10/10

Exceptional

22 Jul 2024

Fidan

Most positive experience. Very clean, excellent location, close to shopping, restaurants, sightseeing, metro. The bed was comfortable. The customer Service is outstanding. Evelin reached out in advance to provide the instructions and assisted after her work hours. Went above and beyond to help us. Will definitely stay again at this great place if we ever travel to beautiful Lisbon.

Leisure Family

6/10

Pleasant

06 Jul 2024

Leisa

Great location. Decent bed. Kitchenette was a joke. Wires were frayed on microwave (did not use it) and no dishes at all so really isn't usable.

Leisure Friends

8/10

Excellent

27 Jun 2024

tsuyoshi

Check in was ok. The office was very small and uncomfortable. Once checked in, we went to our room and turned on the a/c which cooled down the room - then we discovered that we had 2 a/c which was even better especially in the 30-plus weather. Room was good, shower was small and the sink needed getting used to - have to experience it to understand. Room has a bar fridge, small stove, microwave, sink and came with dishes and cutlery. Even had a small washing machine - no dryer though. Very close to bakeries, restaurants, metro, and shopping district. Overall, happy with the stay.

Leisure Family

8/10

Excellent

16 Jun 2024

Rashmi

GREAT location. Walked pretty much everywhere. The Bathroom space was a bit light on hangers and comfort but everything else was perfect. Can get a bit noisy in the night with other guests. Not enough insulation.

Leisure Friends

8/10

Excellent

15 Jun 2024

Shelley

This is close to most main attractions. The more you walk around the more you realize it is the perfect location. Even only 20-25 min walk to the cruise terminal. Not as hilly in this location for walking. The sofa bed was not comfortable, you could feel the springs. It would benefit from another small mattress overtop. Upper shower head holder was lose/broken but the mid one was solid.

Leisure Family

10/10

Exceptional

08 Jun 2024

Martin

Excellent Location, 1 block to Rua Augusta, very close to plaza do comercio ans more, a lot of restaurants, receptionist very friendly and helpful, very happy with this hitel.

6/10

Pleasant

29 May 2024

Verified traveler

Slightly Worse than Expected Experience

While the people were friendly and the apartment was clean, the experience still slightly disappointing compared to the images on the listing. The apartment—and particularly the kitchen—was significantly more cramped than usual, and there were signs of disrepair in the bathroom—particularly in the case of the shower, whose paint had begun to peel.

8/10

Excellent

27 May 2024

Rolando

Great Location

Leisure Family

6/10

Pleasant

27 May 2024

Rolando

Pateo Saudade Is in a very desired location.
Close to must all Landmarks you want to see. Uber can take at very reasonable price around Lisbon.
The restroom lab a little weird. Is difficult to wash you face without bumping you head against the faucet.

Leisure Family

8/10

Excellent

26 May 2024

Eric

In the hart of the City, walk to everything. Great Location.

Leisure Partner

10/10

Exceptional

25 May 2024

Guoqing

Everything is great: walkable to lots of places, shopping areas, view points, restaurants. The only thing I think they can do better is to clean up room everyday.

2/10

Poor

24 May 2024

Lee

Shocking!!

We were given the wrong room which had one double bed for 2 single males - this wasnt acceptable and the hotel wouldnt do anything about it.

Business

10/10

Exceptional

24 May 2024

Gisele

Beautiful apartment, with a nice view, excellent location, very clean, we really enjoyed our stay

Leisure Family

10/10

Exceptional

23 May 2024

Antoinette

Great location, however a little a noisy at night.

Leisure Partner

8/10

Excellent

23 May 2024

Andres

Great location, all attractions, restaurants, transportation were nearby. Hosts were very friendly.

Leisure Partner

10/10

Exceptional

21 May 2024

Stephanie

The place was easy to find and centrally located. Our room was clean and comfortable - the AC unit was a little tricky to figure out but we managed to figure it out. We had a clog in our sink and it was taken care of within minutes of notifying the front desk. The little kitchenette was a nice addition. We would book here again!

Partner

10/10

Exceptional

05 May 2024

Cindy

Nice apartment with great location

This place is amazing. Very centrally located, easy check-in, clean. Fully equipped kitchen and we were surprised to see there is a laundry machine.

Friends_and_family Family

10/10

Exceptional

04 May 2024

Jennifer

Great stay, very close to everything

Leisure Family

8/10

Excellent

29 Apr 2024

Lynn

Once we got checked in, everything was excellent. Adequate space--a little tight around the bed, but a nice kitchenette and bathroom. Great area in old Lisbon with lots of restaurants with lots of outdoor seating close by. Our biggest issue was finding the place. It's actually studios in an apartment building with no sign outside. We tried calling several times, but no answer (found out later the phone # was wrong.) Found later in small print was a request to check in 24 hours before--we were coming off a cruise with limited internet. Never got an email asking for confirmation. Also lists an elevator; however it starts at 1st floor rather than ground floor which was a bit tricky for my husband who has mobility issues. Great place for people wanting to see the older part of the city, but can handle the stairs.

Leisure Partner

10/10

Exceptional

26 Apr 2024

Sue

In a great location, just a few minutes walk to the metro station and easily walkable to shops and restaurants in the area. Our unit was clean and quiet, with airtight louvred windows that kept out the street noise. Comfortable bed, hot water and great water pressure in the shower. Small kitchenette, although we did not need to use it other than for the fridge. Easy check-in and friendly office staff. A great stay!!

10/10

Exceptional

25 Apr 2024

Rochelle

I like that is a mini apartment unit with a kitchenette and even laundry, right in the center of town and is very accesible, close to public transportation, and is a walking distance to most tourist areas in downtown Lisbon.

Leisure Family

6/10

Pleasant

23 Apr 2024

June

The apartment was very clean and staff was friendly. The location was great. The layout was difficult, had to do a full flight of worn out, steep stairs to reach the elevator, not enough towels for three people.

Leisure Friends

10/10

Exceptional

20 Apr 2024

Eric

I loved the location - we were able to walk to everything we needed and wanted to experience. The office staff was wonderfully helpful. It can get a bit noisy at night, but that's when I turned on the air conditioner for a sound barrier. Our room was perfect for two people, and the location is set between two cafes for easy access to coffee and daytime meal needs. I almost missed check-in due to plane and phone issues, but made it just in time.

Leisure Partner

8/10

Excellent

19 Apr 2024

Estel

Recommend this place for budget travelers! Easy access to lots of places; the place is quiet and has an elevator. The initial communication was tough because they didn’t communicate to the message function, but after I got their emails address through Expedia, everything was smooth sailing. The staff were super friendly too.

Leisure

6/10

Pleasant

16 Apr 2024

Louise

Bien situé pour faciliter les déplacements

Très bon accueil et facilité pour réserver la navette pour l’aéroport. Très bon service de navette, à l’heure et personne très aimable. Correct car situé près des transports en commun et de la Praça Commercio. Bruyant si on ouvre les fenêtres. Insonorisation moyenne. Studio aurait besoin d’un rafraîchissement. Avons apprécié avoir une réception et non pas seulement un code d’accès.

Partner

8/10

Excellent

15 Apr 2024

Shirley

Location of this apartment was ideal for walking to many of the beautiful areas in Lisbon . Cafes , restaurants, shops - all walkable. 2 cafes right outside door of apartment. ( both of which I recommend for food choices. This apartment is also very close to transit ( trams , buses )
Apartment was small but well equipped ( small kitchen as well ) air conditioning unit quiet and climate control remote. Communication was excellent - no wait time for response. And during our 7 day stay, room cleaned and fresh towels 3 times !
The only negative, and keep in consideration if you are a light sleeper , although the windows were well insulated and we did not hear any street nose , there was LOT of noise from apartment above - floors are wood and we heard all their foot steps - woke us up a few times.
But overall we enjoyed our stay and would recommend- just bring ear plugs.

Leisure Partner

8/10

Excellent

12 Apr 2024

Caroline

Location, location

The location was fantastic, close to metro, tram & buses. The apartment itself was a good size, and nice to have a kitchenette to use. The beds were very comfortable and the toiletries for use in the bathroom were lovely.
Unfortunately the safe didn’t work, one of the beds had marks on the sheet,the 3rd bed which we thought was a sofa bed was made up as a bed, despite the booking being only for 2 people which was a bit disappointing and despite reporting these issues, nothing was done to resolve during our stay.

Friends_and_family Friends

8/10

Excellent

08 Apr 2024

Andrei

Nice property and very good location. Close to all sightseeing places.

Leisure Family

6/10

Pleasant

28 Mar 2024

kensuke

Good to going out all the place.
Near from metro station and very convenient

Friends_and_family Family

10/10

Exceptional

26 Mar 2024

Peter

Excellent location, friendly staff. Only limited reception hours but didn’t impact us. Would stay again for sure.

Leisure Family

10/10

Exceptional

16 Mar 2024

Diane

Staff very helpful on check in and departure. Accomodation clean and adequate in every way. Lovely traditional bar next door with great food at lunchtime. Fantastic location. Would definitely stay again.

Leisure Partner

6/10

Pleasant

13 Mar 2024

Lizeth

We enjoined the location of the property a lot. The property was located just a couple of blocks to a main metro station. That was really convenience. What we disliked the much was the condition of the apartment The blankets weren’t cleaned. We stayed for a week, and during this time the apartment was only cleaned twice. It would have be nice to have a clean bathroom at least every other day. Some details in the apartment need atención like a defective light in the main bedroom and the squeaking floor.

Leisure Family

8/10

Excellent

27 Feb 2024

Verified traveler

Great Location, WIFI terrible

The property is located perfectly within walking distance of everything. The location is great. It was quiet and comfortable. My only complaint is the WIFI. It was terrible. It was weak, kept dropping off every few minutes. I brought this up at the front desk and the woman stated she would look into. Nothing to look into except her better WIFI. In today’s world it’s a must. I would stay at this property again if I knew the WIFI was working properly. But that most like will not happen therefore I would not return.

Also I stayed on the top floor and the light are motion sensors. The light out stand my room leading downstairs was broken. I had to use the flashlight on my phone to see until I reach the lower level where the light would torn on. The light at the top of the stairs was broken and was never fixed during my five day stay.

Self

10/10

Exceptional

24 Jan 2024

Michael

The location was superb - everything within walking distance. The metro station was about a 2 minute walk to the apartment and this was marvellous. Check in was easy and the staff were very nice and helpful. The apartment itself was very spacious, clean and felt modern. The bathroom was great, kitchen fantastic and the double bed was really comfortable. The view of the street from our balcony was a fabulous addition. We would not hesitate to return to this accommodation - 10 out of 10.

Leisure Partner

10/10

Exceptional

12 Jan 2024

Valentina

Even if our stay was a quick overnight layover we really enjoyed our studio at Páteo Saudade Lofts. The location is unbeatable and the apartments are very well amended with a full bathroom, kitchen, and terrace.

Leisure Partner

10/10

Exceptional

23 Dec 2023

Jörg

there's a lot of bang for your buck (or euro). An entire apartment (I thought the Expedia listing was exaggerated, but it was spot-on) in the middle of town, 100 m from the metro Baixa-Chiado - in terms of transport and connectedness you simply can't do much better.
A few glitches: none of the Wlans listed reached my unit (I was in the topmost, right under the roof) and the one that did, dropped out every 10 seconds, but I used my phone as a hot spot and am pretty confident that was just a bug, not a feature. For a longer stay, I would have insisted, for two nights not worth the trouble. For a longer stay, a real desk would also be useful, but other than that, a very complete accomodation, central and excellent price. Highly recommended,

Business_and_leisure

8/10

Excellent

23 Nov 2023

michel Joseph

Great location. Central to all the places you care to visit. Lots of restaurants near by. Quiet street. A block from the metro station. The front desk is on the first floor. You have to carry your luggage from the ground floor to the first floor, then you can use the elevator. Rooms are large, recent remodeling. On two occasions, I had to step on a large roach ( body 5cm long) crossing the floor. Not surprised as there was tons of dust and debris under the sofa's and bed. The on-demand hot water system barely keeps up. Second person in the shower often had to hurry up. Otherwise was a good place to stay. Safe neighborhood but watch for pickpockets on the bus/metro/trolleys.

Leisure Partner

8/10

Excellent

13 Nov 2023

Damaris

Nice apartment. Great location.

This is a nice, clean, renovated apartment with a great location. The staff is helpful and very responsive. My only issue was we had a baby carriage and there were two flights of steps into the building before the elevator.

Friends_and_family Friends

6/10

Pleasant

20 Oct 2023

Haseeb

Good value for money

Property is very well located, 1 minute walk to Biaxia-Chiado Metro. Loads of restaurants and walking distance to the Terreiro do Paco, the Rossio, Av Liberdade and the Monumento dos Restauradores.

Business

10/10

Exceptional

18 Oct 2023

Sandra

We enjoyed our stay at this property. It was very convenient , clean and had all
Important amenities. The office staff were friendly and helpful. I recommend.

Leisure Family

8/10

Excellent

16 Oct 2023

David

Nice clean place in the old part of Lisbon. Very close to everything you need to have a great experience. A good size place with a kitchen and a step out balcony which we enjoyed. We were with our son so it would have been nice to have a door to the main bedroom to create so separation. That’s about the only suggestion I can make. Thanks

8/10

Excellent

01 Oct 2023

Brian

Overall we enjoyed our stay at this property. Given the area is busy the rooms were very quiet. It was comforting and useful having staff at the building that we could communicate with and assist us or give suggestions. In our room I suggest a few items be maintained including squeaky floor boards and a loosely mounted air conditioner. Also additional shelving in the bathroom would be useful to help with storing toiletries.

Leisure Partner

10/10

Exceptional

22 Sep 2023

Peter

Great trip. Very clean accommodation and ideally situated for visiting the main tourist sites and good restaurants

Partner

10/10

Exceptional

19 Sep 2023

Ava

Great location - easy access for walking to areas of interest. Great access to metro as well. Very nice room. Great idea to have a washing machine in the room. Staff were very helpful and friendly!

Leisure Partner

10/10

Exceptional

15 Sep 2023

Mark

Great location and comfortable stay

Good location, 1 minute walk from metro station, 5 mins walk to rue Augusta and 15 mins to the main night life area

Friends_and_family Friends

8/10

Excellent

21 Jul 2023

Peter

Great location - close to everything. Appreciated 2 seperate rooms.

Leisure Family

8/10

Excellent

13 Jul 2023

Clive

2 night stay in Lisbon. Great location handy for most tourist sites. Metro station only 100m away. Very quiet area with nice bars and restaurants close by.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2023

Alicia

Excellent location

Leisure Family

10/10

Exceptional

26 Jun 2023

Mallikarjan

Overall it is very nice property and safe area. Walkable to most areas. Lot of options on dining which are nearby.

Family

10/10

Exceptional

22 Jun 2023

Kristin

Excellent location! Close to restaurants, shopping, metro, train station, and site-seeing. I would recommend this accommodation.

Leisure Family

8/10

Excellent

12 Jun 2023

Paveenuch

Great location. Friendly staff. Elevator not available from ground floor and relies on staff to assist in taking luggage from ground floor to the first floor. Wifi can be unreliable.

Self

2/10

Poor

29 May 2023

Venkatswamy

Too congested. There was no soap provided in the room.

6/10

Pleasant

11 May 2023

Adele

The worse part of this property is lack of staff support after hours .

We accidentally pressed the passcode of the room keypad twice and since then we could not open the door no matter how many times we pressed the correct code number .

Then I called the contact number but was all spoken in Portuguese but not English . I just could not understand what it said . There was no body replied me. Then I SMS to the contact number, again no reply. My husband and myself were extremely disappointed , angry , tired and frustrated as we were locked outside the room around 9:30 pm .

It was only after 20 minutes then I got a call back from a man . My husband explained to him what had happened and he then reset the keypad number before we could finally open the door!!! This is the main difference between a hotel with 24 hours staff support and a 3 star service apartment with only a few hours staff support in the day time . Hope this apartment has more staff support and more English translation in the contact number.

10/10

Exceptional

03 May 2023

Anthony

Very nice hotel. Next to everything. Walking distance to tourist spots.

Friends_and_family Family

8/10

Excellent

20 Apr 2023

Eva

In a great location with sightseeing restaurants, shopping and vibe of the place. It is a bit noisy in the night but great windows to shut down the noise if closed it.

Leisure Family

6/10

Pleasant

17 Mar 2023

Frederikus

They should have communicated the check in process (i.e. required a code in order to get in the building). The 'Front Office' is not a reception where you could just walk into from outside. It it just a small office accessible only after you get in the building (which you can't without the code that you never been informed). We were able to get in after someone get out from the property. When we got in, there was only a little toilet paper. So we end up buying toilet paper ourselves as the 'Front Desk' is only available 9am to 6pm. Also, there is no soap/shampoo/conditioner in the unit. Space is pretty large and location is excellent. Just 50 m from Baixa Chiado metro station

Leisure Family

10/10

Exceptional

01 Feb 2023

Nelson

Nos trataron muy bien, nos sentimos en casa.

Leisure Family

8/10

Excellent

07 Jan 2023

Verified traveler

Location of the hotel was excellent. Very close to a lot of dining and shopping options and we felt very safe to walk even past midnight. The front desk staff were very helpful. Apartment was congested for a family of four and was a bit claustrophobic. The ceiling was not sound proof enough and every time someone even walked in the apartment above, it made a lot of noise.

Friends_and_family Family

4/10

Poor

03 Dec 2022

Kevin

We chose this property for its location. Which is pretty good. But that's where the positives end.

We arrived early after disembarking from a cruise ship.
There is absolutely no after-hours assistance. We had hoped to access our room a bit early as to not waste our day in Lisbon waiting with luggage and for the room. We were not able to access even the hotel before our check-in time. We were fortunate enough to get some help from another traveler to store our luggage in their room which was a little risky but worked out.

The hotel is not marked and is very difficult to find. (We didn't have a single Uber driver or taxi able to find it either. - We had to go to another nearby hotel if we wanted to be picked up).

While there is an elevator at the property, it only goes between the 2nd and 5th floors, there are very daunting steps as you enter. You will want to avoid this location if mobility is even the slightest issue for you.

The hotel made an error setting up our room door code. We were locked out on the second day. If we were after hours, we would have been sleeping elsewhere that night.

We were never offered clean towels or servicing of the room of any kind. We happened by a maid that didn't speak English who handed us bedding which we had to make up ourselves. We ran out of toilet paper on the second day and had to fend for ourselves on that topic. There is a dog there, which we never saw but certainly heard. Mould was observed in the bathroom.

Leisure Partner

10/10

Exceptional

13 Nov 2022

Glen

Location was amazing. Walking distance to everything.
As this was on the 6th floor, no one above so extremely quiet.
Bed was very comfortable.
Washing machine worked well.
But don’t rent this if you want to do a lot of cooking. Minimal supplies in the kitchen. Also there is no couch in the living room. Only 2 single beds. It did not bother us as we spent most of our time outside.
We would rent again.

Leisure Partner

10/10

Exceptional

29 Oct 2022

Renato

Perfect Accommodation - Pateo Saudade Lofts!!!

Your hotel was perfect. We did not expect a lot....but was extremely satisfied with the accommodation that was provided. The room was so nice....it looks recently painted. It is so simple and nice.

At first, the front door was a little hard to find. And there was really no visible reception office or front desk. But there was really no need for one. Absolutely not needed at all...once you have checked-in.

The location of the lofts was perfect. It was not on the main street where tourists are noisy. It is on one of the secondary streets, just a few steps away....but still in the main tourist district of downtown Lisbon. You can easily go back and take a short nap mid-day.

When we were doing our research, you can read a lot of frightening accounts of accommodations with no elevators, small staircases, no hot water, noisy rooms, etc. There was none of any of these at Pateo Saudade Lofts.

After Lisbon...we proceeded to Barcelona and Madrid and stayed at 4-star hotels. The rooms at Pateo Saudade are just as nice at these hotels.....just without the front desk/reception. But as a tourist.....after you check-in, you do not need the front desk/reception. All you need is a nice clean room (and bathroom) to rest at the end of a long busy walking-around day.

Pateo Saudade Lofts.....are perfect!!! Very much recommended to everyone.

Friends_and_family Family

8/10

Excellent

22 Oct 2022

Elizabeth

The other reviews are correct the location is excellent and the staff nice and helpful. They arranged for a car service back to airport that was excellent. Things to note: elevator is located up a long flight of stairs from the entrance door which is not ideal if you have heavy luggage. The room is a bit tired and needs a refresh and our main room where a very small sofa and kitchenette are located is virtually unusable because of low ceilings and very narrow layout. The sofa cannot be used without hitting your head on the sloping roofline. We were in 602.

Leisure Partner

10/10

Exceptional

19 Oct 2022

Merter

Highly recommended

Very clean, central place. Good price/performance. Helpfull staff.

Friends_and_family Family

8/10

Excellent

18 Oct 2022

Gissella

Overall stay was good, but there’s a hiccup with the key box when we arrive past 11pm(prev. notified). There was not key for us to get in the building. If it were for some nice guests arriving at that time we would’ve slept on the street because there’s no way to get to our loft. We were given a key next AM and Evelin apologized for the issue.

Business_and_leisure Partner

8/10

Excellent

11 Oct 2022

C

Good location

Staff are easy to communicate and very helpful. Quiet environment, very convenient, not far from busy street.

Friends_and_family Family

10/10

Exceptional

01 Oct 2022

John

Excellent staff and a great location. Nice apartment.

Self

10/10

Exceptional

29 Sep 2022

Verified traveler

great value, great location, spotless rooms

Great location, less than a minute to the Rossio metro. Very close to the waterfront and surrounding neighborhoods. A short walk to Restauradores square but there are plenty of local restuarants close by as well.Extremely clean and updated rooms.
The only noise I heard was from the upper floor as the floors are wood and you can hear footsteps or sliding of chairs.
Otherwise, the one bedroom suite with pull out couch was perfect for our mother/daughter trip to Lisbon.
Some difficulty with the Wifi but our host who was present from 9-6 took our concerns very serioulsy and responded in a timely manner.
Excellent service from the office staff.

Friends_and_family Family

2/10

Poor

20 Jun 2022

Verified traveler

Did not get the rooms we booked

We booked 2 rooms with 2 Twin Beds and 1 Twin Sofa Bed (studio for 3 people) for 6 nights. We arrived after the office hours and used the code to get into the rooms. The assigned rooms were not the ones we booked. There were 2 rooms with one queen bed and no sofa bed (studio for 2 people). Next day we let the reception know and ask for the rooms to be changed according to our booking. They told us they don't have any rooms available and maybe they can change them the next day. The next day we were postponed again for the next day while a room of the type we booked just became available next to our room. However, they said that room is booked and they cannot give it to us. Then we ask for a refund since the rooms we booked were more expensive. First they said it is not possible to get a refund. After lots of back and force and another visit to the office we finally got refunded the difference between the rooms we booked and the rooms we received. However, this very bad experience spoiled a couple of days of our vacation.

We tried not to spoil our vacation by these events but we will not wish anyone such bad experience.

Friends_and_family Friends

8/10

Excellent

20 Jun 2022

Rovena

Great location

Leisure Family

8/10

Excellent

18 Jun 2022

Yaneth

Very good location!

Leisure Family

10/10

Exceptional

08 Jun 2022

Younghee

The location was excellent, close to many places like the Cormenious Plaza, City Hall, small shopping center, ceramic store, Metro station within walking distance.
The Cruise terminal and St Apolonia train station were 6 to 9 Euros by taxi.

The staff at reception were superb, very helpful in answering all our questions. They called the taxi for us to the train station, etc.
We stayed one night.

The only thing we didn't like was that we heard very heavy footsteps when the tourists above our loft walked around, maybe because the floor is wood and they wore shoes.

Leisure Family

10/10

Exceptional

15 May 2022

Dejan

value for money

Leisure Self