Name: My Story Hotel Ouro
Address: Rua Aurea, 100, Lisboa, 1100-063, PT

10/10

Exceptional

03 Aug 2026

Phuc

Our joining rooms were very clean. Staff welcomed us when we arrived and was very polite.

10/10

Exceptional

18 Jul 2026

Stephany

Hotel is in a great location, close to a lot of attractions and within walking distance. The hotel was very clean and safe, they came to clean every day. There is an elevator for luggage and they even held my luggage for a few days.

The area is great, very safe and there are lots of restaurants, shops, stores nearby. The room was very comfortable and a good size, had a refrigerator and a lot of nice amenities. The restaurant at the hotel also has good food and was nice and convenient. Staff was friendly and helpful, would recommend this hotel and would stay here again.

Self

10/10

Exceptional

18 Jul 2026

Lucie

Hôtel magnifiquement situé dans le quartier de Baxia, à quelques pas de la célèbre Place du Commerce (La Praça do Comércio) et à environ 5 minutes à pieds de la gare de Rossio. Hôtel très propre, personnel accueillant et accommodant. Bon petit déj.

Partner

10/10

Exceptional

09 Jul 2026

Marc-André

Emplacement idéal dans Baxia, près du centre historique et de la gare Rossio

Partner

10/10

Exceptional

06 Jul 2026

Alan

This hotel was a charming place to stay with kids. We got the pair of adjacent rooms with high ceilings and surprising amounts of natural light. We put out two sub-10 kids in one, while my wife and I stayed in the other, as they are connected by a small foyer. It worked about as well as any room has when traveling as a family in Europe. A+ choice.

We had lovely nearby restaurants, easy access to the 28E trolley and a few easy \"grab and go\" options, including options at the location. In a sea of relatively soulless hotels, this is one with a little personality, in a very good way. Strongly recommend.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Yevgeniy

A very clean room and excellent breakfast selections.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Aaron

Stayed here in two rooms with our adult children. Very cold AC, clean rooms, friendly staff and convenient location for exploring Lisbon.
Our bed was lumpy and uncomfortable, it may need to be rotated or replaced. Overall I would recommend this hotel

Family

10/10

Exceptional

25 Jun 2026

Rosalind

Clean room, staff are very helpful, hotel is in perfect location. We had a great stay. I will definitely recommend staying here.

Family

10/10

Exceptional

11 Jun 2026

Stanley

The property's location was excellent.

Family_with_children

8/10

Excellent

03 Jun 2026

Jennifer Campbell

All was great, nearby to all the major shops and transportation. We loved being walking distance to the water.

Two things that could have been better. The room maid service was just ok. I felt the floors weren’t always cleaned. Secondary, the breakfast space was tight!

Family_with_children

8/10

Excellent

27 May 2026

marilyn

This is a chic hotel new and modern. The breakfast was ok but not great. No eggs to order included. But they have good scramble and boiled eggs amongst other things. The only negative I found was the the rooms are tiny. There is room for two legs all around the double bed/full size bed I selected. The air condition is great for those traveling in the room. I probably will not stay here again because the room was really small. No room for anything. No closet, no drawers. All other things were good, safe, voice maker and mini bar.

Partner

4/10

Poor

23 May 2026

Marcel

Location location. Nothing else

Partner

10/10

Exceptional

21 May 2026

Janet

An exceptional and charming hotel! It is perfectly located near the train station, shops, restaurants, river square, trams, etc.

The hotel staff are friendly (all of them!) and helpful. They willingly kept our luggage until our room was ready, answered questions about transportation and the neighbourhood. The breakfast has healthy choices and lots of variety - eggs, fresh pasteries, juices, cheeses, coffee etc. The rooms are clean, spacious (for Europe), and quiet even with a balcony. The balcony is awesome for fresh air and views.

I highly recommend this hotel - it is perfect for a few days exploring Lisbon!

Family

8/10

Excellent

11 May 2026

So Mei

Clean room
Comfortable
Love the twin room, my parents had their own bathroom, and I have my own bathroom.

Family

10/10

Exceptional

06 May 2026

Paul Andre

Hôtel très bien situé. Propre, bien insonorisé, personnel très gentil.

Partner

10/10

Exceptional

29 Mar 2026

Nancy

Outstanding staff who were extremely courteous, helpful and welcoming! Wonderful breakfast! Fantastic shower!

Friends

10/10

Exceptional

22 Mar 2026

victor

Stayed for 5 nights, the room were very clean. Great bakery across the street. In the center of everything. 2 min walk from the subway.

Family

10/10

Exceptional

05 Mar 2026

Darren

Centrally located, everything you need within a short walk. Sound proofing was brilliant as slept really well. Rooms were cleaned daily and staff were helpful.

Family

10/10

Exceptional

04 Dec 2025

SEONKYU

All Staffs are very nice and willing to help their guest. Loved to stay in this hotel and all core travel spots are very close to go.

Leisure Family

8/10

Excellent

25 Nov 2025

kalea

Room was clean, staff seemed very young and a bit unproffesional. Flies in room as well. Location was decent.

Leisure Self

10/10

Exceptional

28 Sep 2025

Kim

Great location and friendly staff. The area near the hotel is very busy but the room was quiet. Great location to walk to the major attractions.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Jerri

Was only there for one day and night after a retreat in the national park. It was the perfect transition to civilization and prep for the plane trip home. Peaceful. Lovely.

Self

6/10

Pleasant

15 Sep 2025

Rhian

Conveniently placed hotel.

Reception staff friendly and welcoming. Cleaning staff friendly, polite and did a good job. Staff at breakfast looked sullen and unhappy. Did not like drinks in coffee machine. I would swap the coffee machine for cafettiere and include decaff coffee even if it’s just sachets plus choice of tea bags and provide hot water.

Partner

10/10

Exceptional

13 Aug 2025

Milene

Wonderful place, clean, modern, and right in the downtown area, near shopping, plenty of great dining options but still quiet enough for a good night sleep

Leisure Family

10/10

Exceptional

17 Jul 2025

Heidi

Great hotel in the middle of everything. Convenient for walking to many of the tourist destinations. Staff were extremely helpful and friendly.

8/10

Excellent

25 May 2025

Verified traveler

Visit to Baxia hotel

Great location. Helpful staff at reception.

However food service was extremely poor. Very slow and I had to ask twice where food was. Plus shuttle service booked for 10.20am didnt turn up till 11am, after further calls which was disappointing.

Business

8/10

Excellent

19 May 2025

Chris

Hotel has a great location and is great for getting to all the tourist attractions.
Downside hotel had an issue with the fire alarm that meant first night there it was going off and on between 9-12pm. After being up from 230am to travel we were shattered. To resolve the issue the air con was switched off so woke

Partner

10/10

Exceptional

15 May 2025

Kitt

Superb location right in the heart of Lisbon. So many dining and shopping options at your doorstep. Staff was very friendly and helpful both at the Front Desk and in the Restaurant.

Leisure Family

4/10

Poor

09 May 2025

David

Service was unfortunately poor when we thought we would get a quick drink at the hotel before going to bed. Took about 15 minutes to get my drink after my partner got hers. Forgotten about me which happens but when he realised I still waited another 10 minutes. Wouldn't normally mention it but didn't seem that busy as bar staff chatting. No hot water one morning (which also happens) so had a cold shower and we weren't told about this (although my partner was told we were). Ok breakfast. Loved Lisbon but unfortunately wouldn't stay there again.

Leisure Partner

10/10

Exceptional

14 Mar 2025

fiona

The property was clean, staff were approachable and friendly. The hotel itself was centrally located to get to tourist attractions and all other amenities.

Leisure Friends

10/10

Exceptional

03 Mar 2025

Diane

Great location. Lovely staff. Super little hotel!

Smooth checkin. Really friendly receptionists Rodrigo and Stephen - so helpful and welcoming. Breakfast was good only criticism was the coffee/tea machine did not make water very hot.
Brilliant location. Would definitely come back.

Friends_and_family Family

6/10

Pleasant

17 Feb 2025

Bhavika

Very convenient if you’re going to be out and about all day and only really need to rest and freshen up in between. Room was on the smaller side. Excellent staff service, very helpful. Great location, easy to access all the main tourist points and loads of food options around. Have to say, excellent for shopping if that’s what you like!

Leisure Self

10/10

Exceptional

29 Nov 2024

Pamela

love the location

10/10

Exceptional

21 Nov 2024

Stuart

Very helpful staff!

Leisure Partner

10/10

Exceptional

24 Oct 2024

Luis

Clean, great service and best location!

Leisure Family

8/10

Excellent

20 Oct 2024

Heidi

The location was very central to the Praça do Comércio and easy walking distance to both a Metro and train station. The staff was very friendly and helpful, with good recommendations for restaurants and getting back to the airport. The surprise was just how small the room was. The 'closet' was two small bars of hangers over a low dresser. This worked but made the room feel even smaller once we unpacked. The ability to open the window was much appreciated and the AC worked well. The bathroom had a good amount of storage which. We had breakfast at the hotel each day that was more than basic and they even packed us a to-go box to take with us to the airport!

Leisure Family

8/10

Excellent

20 Oct 2024

Nigel

City centre stay

Good location, clean, nice bar, great breakfast.

Partner

10/10

Exceptional

15 Oct 2024

Philip

Excellent location. Very friendly and efficient staff. Some of our party had water/custard tarts/robes & slippers but not our room…not a big issue but inconsistent. Overall, perfect accommodation for our time in Lisbon.

Friends_and_family Family

10/10

Exceptional

24 Sep 2024

Tim

Room was a bit hot as air conditioning was not working, otherwise a good stay..great location and would stay again.

Leisure Partner

8/10

Excellent

22 Sep 2024

Gunnar Morten

Perfect location. Small room.

Partner

10/10

Exceptional

28 Aug 2024

Martin

Great location, friendly staff and a very pleasant stay.

Leisure Partner

10/10

Exceptional

31 Jul 2024

Natalie

Staff were very kind and pleasant. Our rooms were extremely clean. We thoroughly enjoyed the location as it was safe and quiet for our family. The area around the hotel was walkable and conveniently located to several restaurants, tourist attractions, local transit, and shops. We would select this hotel again.

Leisure Family_with_children

10/10

Exceptional

22 Jul 2024

Janina

We loved our stay here. The location is easily accessible by train, bus, or tram. Despite being in a tourist area, when you stay here it blocks all the sound from the street, thanks to the windows and blackout doors. The rooms are neat, comfortable, and clean. The staff are very friendly and accomodating. One of the rooms we booked did not have the air conditioning working and the staff were able to move us to another room to accomodate. I would highly recommend staying here.

Leisure Family

6/10

Pleasant

17 Jul 2024

Catarina

I was supposed to be staying at hotel oura but was moved to hotel Augusta. It was supposedly an upgrade but very loud. Also bathroom had a broken handle for the rain shower and not great looking, some sort of concrete flooring that was scratched and dirty looking. The carpet also had stains.

Leisure Self

10/10

Exceptional

06 Jul 2024

Susannah

Friendly staff and a clean comfortable room added to the perfect location of the Hotel made our stay effortless.

Leisure Family

8/10

Excellent

26 Jun 2024

herbert

Good location in general but several derelict buildings awaiting renovation

Leisure Self

10/10

Exceptional

11 Jun 2024

Steve

Great staff, great location

Excellent stay. Lovely staff, i always like being greeted with a welcome and a smile. Fast check in, comfy room, hot shower. Great location, right in centre old town. Nice bar area outside and very nice breakfast.

Self

2/10

Poor

29 May 2024

Liat

Service was terrible. The first day there was no hot water. For the next 2 days the AC was making noises that made it impossible to sleep. Once it was fixed, only the front desk was able to control the AC- so I needed to call them every time I wanted it turned on/off.
My room was not cleaned, just the bed was made. Used cups and glasses, with my lipstick marks, were simply returned to the table. Used tissues and whatnot in the bathroom were left as is.
Toiletries were not replenished. Basics such as water were not provided.
Towels left on the floor - per hotel options for washing, were just hung up on the hook rather than replaced.
Every time I needed something from the front desk, they had run out. I asked for a band aid- we ran out, go to the pharmacy. I asked for a small creamer for my coffee, we ran out, but you can buy from the kitchen.
Overall, terrible experience with the hotel. But it IS centrally located and very easy to navigate in a prime location (and not on a hill)

Leisure Self

10/10

Exceptional

28 May 2024

Susan

Relaxing stay. Very clean. Lovely helpful staff.

Leisure Family

10/10

Exceptional

15 May 2024

Isabella

The hotel stuff are helpful and friendly . It is in a perfect location . Loved the breakfast had a good selection of food. I would definitely recommend this hotel

Leisure

10/10

Exceptional

09 May 2024

Larisa

Great hotel

8/10

Excellent

08 May 2024

LYNETTE

good hotel great location

Leisure

8/10

Excellent

02 May 2024

Debbie

Nice value for money and location. Very small rooms.

Leisure Partner

10/10

Exceptional

01 May 2024

Dennis

All staff were extremely friendly and helpful. Both day & night hotel managers couldn't have been nicer or more helpful. Room was small but efficient. Typical European 3*/4*. Would definitely stay here again.

Leisure Partner

10/10

Exceptional

29 Apr 2024

Robert

Great little hotel in a nice location

We enjoyed our stay at this hotel. It is centrally located within walking distance to restaurants and attractions. The staff was very helpful and accommodating. The room was on the small side with no sitting area. Overall, I give it high marks and would stay here again.

Partner

10/10

Exceptional

25 Apr 2024

Carlos

Thanks to Thiago Diogo and the night receptionist (sorry didn’t get your name) only down we already mentioned to the night receptionist, rest very nice hotel !

Leisure Partner

10/10

Exceptional

09 Apr 2024

Clarence

Loved the buffet breakfast! The hotel’s location was perfect for walking tours of the neighborhoods. The 5th floor room faced the street and had low ceiling sections that created a bit of a safety hazard for one’s head if one was not careful. The queen size bed was comfortable. Staff service was excellent and hotel restaurant food was very good.

Leisure Partner

10/10

Exceptional

23 Mar 2024

Sheryl

Convenient, tidy and helpful

Leisure Family

10/10

Exceptional

18 Mar 2024

virgilio

Fantastic location in the heart of everything and just a block from the subway. Nice, clean and safe

Leisure Partner

10/10

Exceptional

10 Feb 2024

Diane

Heart of Lisbon

A great find, in the heart of Lisbon. Excellent cystomer service, particularly from Tiago. Nice, comfortable room, very clean

Friends_and_family Friends

10/10

Exceptional

22 Dec 2023

Kimberlee

I had a great stay at My Story. The hotel is conveniently located to major attractions and has an excellent restaurant. It is a boutique hotel so you feel really at home and seen by the desk and restaurant staff. I enjoyed my stay there and look forward to staying there again upon my next visit to Lisbon.

Self

10/10

Exceptional

24 Nov 2023

Afweyne

Great job.. good staff

Leisure Self

8/10

Excellent

04 Nov 2023

Lane

Stayed 3 nights. Clean, tidy, small room with high ceilings. Minor issues can easily be rectified… Room Climate control was locked at front desk which had to be unlocked daily by reception staff?! Coffee machine in room was not re-supplied with coffee on the 2nd day. Staff said that was their policy but quickly corrected that when we asked why there was a coffee machine?

Leisure Partner

8/10

Excellent

21 Oct 2023

John

Great location, room too small

Leisure Partner

10/10

Exceptional

18 Oct 2023

Yuk Lung

Great place to stay

Leisure Friends

10/10

Exceptional

01 Oct 2023

Andrew

Wonderful hotel right in downtown. Great service as well.

8/10

Excellent

30 Sep 2023

herman

Staff ,for the most part were helpful and friendly.

Leisure Family

10/10

Exceptional

23 Sep 2023

Ann

The room was large and comfortable and very quiet. The location was good for theater district but could be more central for sightseeing. Liked to have the restaurant available for breakfast. There are many steps when carrying luggage.

Leisure Family

10/10

Exceptional

15 Sep 2023

Sharon

Excellent overall. Very clean and well maintained. Staff were friendly and helpful. Location was perfect. Very central location. Everything was within walking distance. The rooms were very small but that was expected. Good bar service. A little cramped inside at breakfast but plenty of seating outside.

Friends_and_family Friends

10/10

Exceptional

11 Sep 2023

Charles

A very nice stay

The hotel was very clean and staff very friendly. The rooms are small but that is expected in most European hotels. The breakfast buffet was extensive and delicious. We had 3 rooms and one didn’t have a coffee maker. I brought it to the attention of the front desk and was told that all rooms should have one and they would address it. The next day still no coffee maker. I went to the front desk and the lady remembered our room number without being prompted. She said she would tell her manager. The next day there was a coffee maker brought to the room and when the front desk lady saw me she asked if it was brought to the room. She exhibited excellent customer service and remembered me among all the guest she had to deal with. The location of the hotel was also convenient to all areas of interest.

Friends_and_family Family

8/10

Excellent

09 Sep 2023

Verified traveler

The location of the hotel is great however the rooms are much smaller then the photos. Furthermore our check-in process was very disappointing: after 8pm there’s hardly anyone at reception. Despite the fact that we messaged the hotel via hotels.com that we were arriving late, they never responded to messages and we waited 20 minutes at reception for someone to come. When we checked in the room air condition was not working and it took till 11pm to get it to work and the staff never even apologized.

Partner

10/10

Exceptional

04 Sep 2023

MIGUEL

Very well located, out room was small but clean.
The hotel staff very friendly

Leisure Partner

10/10

Exceptional

03 Sep 2023

MIGUEL

Excelent service, very happy with our stay

Leisure Partner

10/10

Exceptional

28 Aug 2023

James

Great location. Clean and modern. Friendly staff. Great breakfast.

Leisure Partner

10/10

Exceptional

13 Aug 2023

Tatsiana

The hotel is conveniently located at the center of the main attractions.
First I reserved a small room for 1 person and unfortunately is was too nosy, I could hear the neighbors.
The reception lady was super nice and quickly changed the room for a much better one. Also they offered a late check out. I couldn't ask for more! Very recommended.

Leisure Family

8/10

Excellent

22 Jul 2023

Kai

The hotel was definitely nice, and conveniently located near a bunch of restaurants and shops.

Our room wasn't great, it had odd angles sticking into the room which I hit my head on frequently.

The lock on our door and electronic keys continually broke stranding us outside the room.

Overall, I would stay there again, but probably make sure to choose a different room.

Leisure Family

10/10

Exceptional

21 Jul 2023

Wendy

Great Hotel Good staff and breakfast was great
good location

just that bathroom is small and there is no tea or coffee machine in the room

Leisure Friends

6/10

Pleasant

15 Jul 2023

Georgia

An average hotel, felt quite overpriced for what it is

Leisure Partner

4/10

Poor

29 Jun 2023

James

Upon check in, My Story Ouro informed us that our room was not available and that we were transferred to a comparable room at their sister hotel, My Story Augusta (2 min walk). A 183 sq ft room was forfeited for a 96 sq ft room which was too small for 2 adults, not leaving any room for 4 pieces of luggage. The toilet shower and sink was in an area of 36 sq ft.

6/10

Pleasant

20 Jun 2023

Verified traveler

Alright if you just want a place to sleep

Pros: perfect location to stations, bars and attractions

Cons: room was quite different from the photos, it was old, dark and lack maintenance especially for the bathroom. The window is next to a alley and no sunlight can come in. Non stop noise from the water pump that annoy us a bit.

Partner

10/10

Exceptional

08 Jun 2023

Eddie

Great few days place to stay

Great location very friendly staff
Comfy and fully appointed room a little in the snug side
Perfectly clean
Close to the metro and main shopping and dining areas
No complaints

Friends_and_family Friends

10/10

Exceptional

08 Jun 2023

Verified traveler

Fun in Lisbon

Great service. Lovely room. Had a fantastic time.

Partner

8/10

Excellent

04 Jun 2023

Colin

Great location
Breakfast area is very cramped, but reasonably good food choices.
Room (411) was fine but our balcony was unusable, looked at the wall next door & had noisy air conditioning unit

Leisure Family

10/10

Exceptional

19 May 2023

Ian

Nice place right in the heart of downtown Lisbon

Leisure Friends

6/10

Pleasant

17 May 2023

Tamir

Bad room hotel in a good location.

The most smallest room I've ever been in. You can not stand by the bad from either sides. Not suitable to be in. The location is great - the best location in lisbon. Breakfast was pleasing not much to ecspect.
After being there, i think it was better to locate a little farther from the center, and get a better hotel. It was desapointing...

Partner

10/10

Exceptional

11 May 2023

Helder

Everything! It was a wonderful stay.The staff and the management were so accommodating.
Thank you

Leisure Partner

8/10

Excellent

09 May 2023

Patricia

Very pleasant and nice staff, good location . I would stay here again in the future! Thank you 🙂

Leisure Family

10/10

Exceptional

07 May 2023

Helder

The service and the attention to the client was super.Very accommodating and pleasant.
Will be back again in June for St.Antonio.

Leisure Partner

10/10

Exceptional

04 May 2023

Dallon

Very clean, fabulous location, right in the middle of tourist area. Room was very quiet, and staff was very friendly and helpful. Breakfast was not too many variety but good quality, especially the pastries. Stayed four nights.

Leisure Family

6/10

Pleasant

17 Apr 2023

Claire

Very small room

Friends_and_family Friends

8/10

Excellent

10 Apr 2023

Carole

Staff was very helpful. Night front desk , she went above and beyond to help with transportation. Rooms are very small but clean.

Leisure

10/10

Exceptional

31 Mar 2023

Verified traveler

Great stay and location!

Great stay in a great location. Majority of things were within walking distance and although the hotel is in a busy part of Lisbon, we experienced no noise when trying to sleep. I would highly recommend this place to anyone! Also great breakfast buffet.

Partner

10/10

Exceptional

28 Feb 2023

Jane

Down Town Lisbon

The shower room could do with an update.
Friendly and helpful staff.
Fantastic location.
Roma’s are small, we booked twin beds…..the room was bigger!

Partner

10/10

Exceptional

11 Feb 2023

Valerie

Nice property within walking distance of many attractions and most transportation

Leisure Partner

10/10

Exceptional

06 Feb 2023

Warren

Great hotel and great location, highly recommend

Leisure Self

8/10

Excellent

04 Feb 2023

Christina

The different staff at the front desk were not very friendly. The only friendly ones were a young man who recommended a restaurant for dinner and then made our reservation and the young man at check out. The first day we had breakfast there, we already knew it wasn’t included in our stay and the young girl approached us loudly saying it was not included and if we wanted to pay now or add to room. Other people heard and were staring. She could have approached it differently rather than embarrassing us. Location of hotel is great.

Leisure Friends

4/10

Poor

14 Dec 2022

Magdalena

Very small rooms. Good location. Okay for one night.

Leisure Partner

10/10

Exceptional

02 Dec 2022

marlene

It is very central and walking distance from a lot of attractions in lisbon.

Leisure Friends

10/10

Exceptional

08 Nov 2022

Richard

Spent 8 nights at this hotel for our 30th anniversary. The room was well decorated for our arrival! All of the staff were amazing! A special shout out to Ana, Francesca, Marianne, Tareq, Mazad and Rana for attending to our every dining need. And also to Joanna who made excellent suggestions for things to do and places to go in Lisbon! Tomas and Miguel were always there to assist with our every need. The room was kept well stocked and cleaned. The breakfast buffet was always full with many excellent choices! A very clean hotel in an excellent, safe, tourist area. We highly recommend that you stay there when visiting Lisbon!

Leisure Partner

10/10

Exceptional

16 Oct 2022

Esmeralda

Our room was small but had all the modern amenities.
The hotel was centrally located, very clean, and the staff was very nice and attentive. Food was just ok, nothing to write home about.
Overall great stay. I will return next time I’m in Lisbon.

Leisure Partner