Name: Hotel Borges Chiado
Address: Rua Garrett, 108, Lisboa, 1200-205, PT

Hotel Borges Chiado

Lisbon · Portugal

100 reviews shown

10/10

Exceptional

01 Aug 2026

Dzenan

Great hotel in heart of Lisbon! Very convenient to everything. Even though it Belas very lively when you step out, the room was very quiet. Great stay!

8/10

Excellent

01 Aug 2026

Jose

Staff was friendly

10/10

Exceptional

30 Jul 2026

Bob

Fantastic hotel and location. Right on a great square with street performers and cafes. Male staff were incredibly helpful. For some reason, the female staff were really rude, especially to my wife and daughter. I don’t know if this was because we didn’t speak Portuguese, but they seemed irritated at us and did not seem to want to answer questions.

6/10

Pleasant

28 Jul 2026

Frédéric

Some issues with:
Shower (unable to make rainshower work)
Bathroom door cannot be lock therefor open on it's own.
Showergel not intersting and the pump not working properly.

Best thing is the hotel location.

8/10

Excellent

26 Jul 2026

Gabriela

La ubicación es buena. La habitación que nos asignaron era MUY PEQUEÑA. No tiene como moverte, abrir equipaje. Tienes que estudiar los movimientos.
El baño no es muy bueno, está todo con humedades entre azulejos y techo. Pedí que mi ducha estaba atascada, “nunca lo resolvieron, muy antihigiénico.
El techo sobre la cama estaba cubierto con una mancha de humedad, no debe pasar algo así. Se ve que nadie controla calidad. Pedí cambiar la habitación y me dijeron que lo hacen solo en las mañanas. Tuvimos que quedarnos allí.
El resto del Hotel tiene olor a problema de cañería de desagüe pienso que se debe a la edad de la edificación, desagradable de estar en las áreas comunes.
No me volvería a quedar allí, ni a recomendarlo a mis amistades

10/10

Exceptional

23 Jul 2026

Ioannis

Great location!

10/10

Exceptional

22 Jul 2026

Mohammed

Its great experience definitely worth to revisit

8/10

Excellent

21 Jul 2026

Alireza

House cleaning were excellent and on time every day of 5 nights.
The staff at front desk were not the friendliest, not even welcoming us or saying hello. We askew for an upgrade never got a response. Breakfast was average for a buffet. The staff at front desk should try harder. House cleaning were excellent again!!

Partner

8/10

Excellent

17 Jul 2026

Rohan

It was central

Friends

6/10

Pleasant

16 Jul 2026

Benjamin

8/10

Excellent

15 Jul 2026

Maria

Good location. Room was a good size. Clean with comfortable bed and bedding. The staff were helpful when we first had an issue accessing the in room safe and also with the air conditioning. They were quick to respond and resolve both problems. The breakfast was typical of other hotels with a pretty good variety of options. If you want to be near the river and old city center, this is a good choice.

Family

6/10

Pleasant

12 Jul 2026

Pooya

The room had limited amenities, and the beds were inconsistent—one was comfortable, while the other was extremely uncomfortable. The bathroom was small, with outdated fixtures, limited storage space, and a shower that had drainage issues. The room also had very little natural light. In addition, the air conditioning unit was old and struggled to keep the room cool during the heat.

The breakfast was acceptable but offered limited variety. The same selection was served every day without any changes.

The staff were polite and generally helpful, but overall the hotel experience did not meet my expectations.

Family

8/10

Excellent

12 Jul 2026

Mehmet Baris

Great location and great value. Room needs some renovation but overall good place to stay as it’s centrally located.

Family_with_children

6/10

Pleasant

11 Jul 2026

Susan

The hotel smelled like wet laundry that had been sitting when I first walked into the lobby. Description said laundry facility which it didn't have.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Jana

Location and clean room.

Family

10/10

Exceptional

10 Jul 2026

Dawn

Funky and cute right in the heart of old town. Easy short walk to metro, cafes, restaurants. Full service breakfast, staff was friendly, room was clean.

Partner

10/10

Exceptional

10 Jul 2026

David

Close to everything. Sweet was big and spacious.

Self

6/10

Pleasant

10 Jul 2026

Diana

The location is very central and great for what we needed. Overall the hotel is very dated and the hallway was dark, smelled and looked like it needed a paint job. The size of the triple room was nice, but the state of the bathroom was poor - cracked tiles, rusty metal. Breakfast was until 11 am and when we went down at 10:45, they were out of most things leaving us very limited options.

Family

4/10

Poor

10 Jul 2026

Matthew

On arrival at 12 pm, I tried to confirm with the female at the front desk if the room that I had booked was the room we were getting. She responded in an argumentative tone saying that it wasn’t possible as there were 150 rooms and they were all the same. She then said that checkin was at 2 pm and added nothing further. She didn’t offer to have our luggage stored whilst we found something to do for 2 hours and only took our luggage and bags after I asked her if we could leave the luggage there.

The following day we saw that there was a lounge area that we could have utilised whilst waiting for checkin.

After checkin we asked if we could have 2 wine glasses in our room and she refused stating that the dining room was closed but we could have plastic cups.

Eventually the cleaning staff went out of their way to help us.

The room was noisy from outside at all hours of the morning and we could hear the people in the room above us stomping around during the night.

The amenities in the room were poor as there were no glasses, coffee or tea facilities and the shower had mould.

The location of the hotel was perfect but the reception staff were rude and unwelcoming. I had to ask for a receipt for my city tax payment on arrival and I felt like I did something wrong.

In all I would not recommend this hotel.

Partner

8/10

Excellent

09 Jul 2026

Rodin

The AC didn’t work first day but they finally fix it. I don’t know how hard is for European to understand AC is a must during summer

Friends

10/10

Exceptional

09 Jul 2026

Jenna

Great location, very close and convenient! Great staff, very kind and open to giving recommendations. Clean rooms and AC!

The breakfast is so worth it the food is delicious, fresh fruits, juice, pastries, eggs and water.

Friends

10/10

Exceptional

08 Jul 2026

Suzanne

Nice clean hotel in a great location for exploring Lisbon. Beautiful public spaces on the ground floor. Our room (superior twin) was spacious and comfortable. When traveling I don’t spend a lot of time at the hotel so location is a priority and this property was perfect.

Friends

10/10

Exceptional

08 Jul 2026

Mildred

The hotel is perfect! Right in the middle of town, close to everything and it has a wonderful old charm! Loved it!

Partner

6/10

Pleasant

07 Jul 2026

Martin

Maybe I don't know the market, but I expected more for EUR100 in Lisbon on a weeknight. When I selected my room, wasn't really clear but it was an interior room facing a ventilation shaft and the room was scarcely wider than the double bed. Bathroom was tiny, but new and clean. Great location. Typical older family-run European hotel that has slightly more charm than an Ibis but won't knock your socks off.

Self

10/10

Exceptional

06 Jul 2026

Nice location, nice service.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Marija

Central location

Partner

10/10

Exceptional

06 Jul 2026

Caroline

This was my first solo trip. I booked the most basic Twin Room, and it was more than I expected!
I think the bed was more akin to a full and not a twin, so I had plenty of room. Despite a small room, I really did not need the room other than to sleep, and I still had a desk, mini fridge, and gorgeous view of the streets. People who complain about getting a basic, single bed room need to understand what they are getting. I got exactly what I wanted and needed.
LOCATION COULD NOT HAVE BEEN BETTER. I was right outside of a metro stop and it took around 30 minutes to get to the airport. It was super easy to navigate. Plethora of shops, restaurants, and sights surround the hotel. You will NOT be bored.
My one regret is that I did not visit the breakfast more. It had eggs, meat, fruit, pastries, vegetables, and so much variety. It was all clean and tasted great!

Self

8/10

Excellent

05 Jul 2026

Geneva

great location, centralized near metro, breakfast spread excellent.

Family

10/10

Exceptional

05 Jul 2026

Catherine

The room was spacious and very clean. The air conditioning gave us every day a much needed break from the excruciating heat. Breakfast was excellent; lots of option and very fresh ingredients. The hotel is in an excellent location, most sights can be reached by walking and if not, the metro is right in front of the door.

Family

10/10

Exceptional

04 Jul 2026

E. Michael

It was, as ever, a perfect stay. My favorite Lisbon hotel.

Partner

10/10

Exceptional

03 Jul 2026

Mark

10/10

Exceptional

30 Jun 2026

cruz

Good

10/10

Exceptional

30 Jun 2026

Jeinny

Great location, hotel overall was good, staff were not so friendly

Family_with_children

10/10

Exceptional

29 Jun 2026

Gareth

Really nice room and the location of the hotel could not be better
Very friendly and helpful staff…rooms spotlessly clean

Partner

10/10

Exceptional

29 Jun 2026

William

Todo estuvo bien,habitación amplia y cómoda pero no tenía nevera refrigerada por ese lado estuvo fatal no poder tener las cosas fresca de primer nesecidad,agua etc…..

Family_with_children

8/10

Excellent

28 Jun 2026

Amanda

Great location. Clean but the staff weren’t very friendly

Family_with_children

10/10

Exceptional

28 Jun 2026

E. Michael

Beautifully located, reasonably priced.

Partner

4/10

Poor

27 Jun 2026

Catherine

The room was not the same room as described through booking on Expedia. Expedia showed a room with a balcony, but we were given a room with a smidge of a window. Booking this so far in advance, I was unable to access the exact booking room receipt from Expedia as the link was expired. With this, I could not also verify that. Overall atmosphere of the place was meh, lobby looked nice but that was it after you entered the rest of the hotel.

Partner

10/10

Exceptional

27 Jun 2026

Gary

Right in the heart of Lisbon, nice breakfast, and helpful staff. I only had a small room but it was comfortable and the air-con worked well in the heatwave!

10/10

Exceptional

25 Jun 2026

Steven

Amazing location. Perfect as next to metro line and lots within walking distance. Staff were very helpful. Air con in room was great which helped as some very warm days. Room was perfect go what we needed.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Dairon

The staff was helpful and polite but the property is a little outdated and smells of humidity.

Family_with_children

8/10

Excellent

21 Jun 2026

Irene

Really nice space. Enjoyed our room and the hotel. Room was nice and spacious. Only complaint was that there was mold behind each sink. Other than that, it was great. Perfect location! Really close to everything!

Family

10/10

Exceptional

21 Jun 2026

Katie

Beautiful hotel in the heart of everything! Great location! Large, clean and comfortable room. Highly recommend!

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Brenda

Good staying in general!

6/10

Pleasant

21 Jun 2026

Brenda

I paid for two rooms: one for three nights and another for one night. However, the larger room was assigned to my daughters, who were staying only one night, while I was given the smaller room despite staying for three nights. The room was extremely small, making it challenging to move around and handle luggage comfortably. The breakfast was good, but the dining room opened later than expected (around 7:15–7:30 a.m.). Overall, the room was clean, but there was some mold (black buildup) in the shower around the tile grout and seams.

Family

10/10

Exceptional

21 Jun 2026

bob

The breakfast was fantastic!
Room was small, but worked for us.
The staff were extremely helpful, answering all of our questions.

Partner

6/10

Pleasant

17 Jun 2026

Richard

The room was ok suitable for just overnight like we did but maybe no longer
The a/c had no remote so we had trouble getting it to work and stay on during the night
Excellent location for bars restaurants and drinking

Partner

6/10

Pleasant

16 Jun 2026

Kaynaz

The AC and the balcony were good, the hotel was very close to a metro station and some attractions. Other than this, I do not recommend this hotel. Terrible wifi connection, the shower drained super slowly (no peaceful shower for us), no drinking water available for us (unless we wanted to buy bottled water), musty damp smell throughout the hotel (to the point that we thought it was moldy). If you do not care about these stuff, then it was a good hotel as it had close access to many things, but we did not really enjoy our stay in this hotel.

Partner

10/10

Exceptional

13 Jun 2026

NICHOLAS

Excellent

Partner

8/10

Excellent

12 Jun 2026

Ioannis

This hotel is located on a very convenient location!
The bathrooms could be better equipped.

Family_with_children

2/10

Poor

11 Jun 2026

Rachael

Our room was NOT good. It was dark and dingy and felt like a tomb. Strong scent in the air which was irritating, dark hallways. We slept there one night and then I had to check out early. Location was ok but I would not recommend this place.

Family

4/10

Poor

10 Jun 2026

Francisco

The amenities offered at this hotel were adequate, at best.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Charles

The initial room I was assigned to had a bad Oder coming from the bathroom. The front desk immediately moved me to another room that was in excellent condition for the remainder of our stay.
The front desk also did a great job in administering my 4:00 AM wake up call and in scheduling my 4:30 AM cab to the airport.

Family

8/10

Excellent

09 Jun 2026

Chantal

L'hôtel très bien situé. Propre et chambre bien. Par contre nous étions au 5eme étage et on avait un côté de plafond en angle près d'un lit a cause des lucarnes et on était au dernier étage. Mon mari s'est blessé en sortant du lit de côté car il faut se pencher mais quand il fait noir on ne voit pas. Le personnel gentil mais ne nous a pas fait visiter , donc on n'a su qu'à notre dernière journée qu'il y avait du café un micro onde accessible et des salons ou on pouvait relaxer. Buffet déjeuner correct sans plus.

Partner

8/10

Excellent

08 Jun 2026

Joshua Min Yee

Hotel is located in an excellent location just in the Chiado square in the midst of shops and restaurants. Metro entrance just steps away. Room was generous size and bed was very comfortable. I felt the bathroom had a slight smell but wasn’t really an issue.

Partner

10/10

Exceptional

07 Jun 2026

Irina

Location was excellent and very convenient. Breakfast was great.

Family

10/10

Exceptional

05 Jun 2026

mark

The best thing about the property is there convenience in the location. It is right in the mix. It's a very short walk to a main subway station that they called in Metro. It is the bailable chiado station which connects you to virtually everything in the city. All three Subway rails are accessible from there including the two End Of The Line stations blue and green which gets you to the above ground high speed rail to take you anywhere in Portugal.

Self

10/10

Exceptional

04 Jun 2026

Catharine

Located in a busy part of the city, our room was great - big, clean, comfortable and recently renovated. Great amenities, especially the shower(!). The free breakfast was a welcome start to busy days walking around and exploring the city.

Partner

10/10

Exceptional

02 Jun 2026

laurie

location! ⭐⭐⭐⭐⭐The rooms here are incredibly spacious and comfortable. I loved the breakfast, which offered a wonderful selection of delicious options to start the day. The location is highly convenient, making it easy to explore the city with a fantastic variety of great restaurants right at your doorstep. Highly recommended!

Friends

2/10

Poor

01 Jun 2026

Laura

El área muy concurrida , el hotel no es seguro no tiene control de quien entra y sale . En el ascensor del hotel le robaron la cartera a mi padre y el staff no tuvo ningún tipo de empatía. No quisieron llamar a la policía para informarlo y nos dijéron que fuéramos nosotros y ni nos indicaron la dirección de la estación de policías.

Family

10/10

Exceptional

01 Jun 2026

Madeline

Excellent Buffet Breakfast at a reasonable cost. Larger bedroom and a renovated bathroom with a great walk-in shower. Very good location.

Partner

10/10

Exceptional

01 Jun 2026

Sari

A fabulous hotel in a great location ! I would definitely stay here again , close to every thing
Cafes right outside front door
Lovely

10/10

Exceptional

28 May 2026

Erin

Amazing location in the heart of Chiado with lots of action right out the front door. Walkable to many sites, restaurants/cafes, and shops. Staff was very friendly & helpful with organizing transportation back to airport. Would definitely recommend if you're looking for a place in the area!

Family_with_children

10/10

Exceptional

28 May 2026

PAMELA

Room was spacious, staff were helpful, breakfast was good and there was a good variety of items
Hotel is in a very convenient location

Friends_and_family Friends

10/10

Exceptional

25 May 2026

Nathaline

It was good amazing stuff locations perfect argue five star

Friends_and_family Family

10/10

Exceptional

24 May 2026

Elizabeth

We had a nice stay in Lisbon. The hotel was conveniently located in the city at a walkable distance from many sights. Our room was clean and comfortable and the breakfast was delicious. Since we arrived early, we appreciated the Luggage storage until our room was ready for check-in.

Partner

10/10

Exceptional

23 May 2026

Duncan

Breakfast buffet is superb.

Friends_and_family Family

6/10

Pleasant

23 May 2026

Maria

Room extremely hot. Unable to lower for cold air, either not working properly or just the way it works
Staff at front desk could be a bit more welcoming by greeting guests with a simple hello. On most days, we came in and out without any acknowledgement..

Did enjoy the area and rooms very clean and great breakfast selections

Partner

10/10

Exceptional

23 May 2026

Rhonda

Clean hotel in a perfect location for dining and walking the hills of Lisbon. Room was clean, only fault was takeaway breakfast was offered as we had an early departure but was not available when we left

Partner

6/10

Pleasant

23 May 2026

Tanya

Check-in was easy and it had a nice lobby and facilities. The staff were not very friendly with the exception of one fellow I unfortunately did not get his name. We had a plumbing issue in our first room and they were able to move us to a different location on the third day. Beds were comfortable and the location was convenient..

Partner

10/10

Exceptional

22 May 2026

Chelsea

We only stayed here one night, but we had SUCH a positive experience! We booked the cheapest room, but upon arrival we were upgraded to Room 509, which felt like a penthouse--4 beds, a second-floor sitting room, amazing balcony overlooking downtown! Obviously my review might be a bit biased due to that awesome experience, but I still think our overall take is accurate. The staff was so helpful and easily available, the location is prime, super easy access to everything, the rooms are clean, though ours needed a little minor maintenance, like the stair rails to our little loft, which were a little wobbly, but those \"downsides\" are so minimal relative to the value (even if we hadn't been upgraded). The breakfast situation is AWESOME--not only are you in that gorgeous dining hall, but the selection of fresh pastries, juices, and all the breakfast staples, plus a superautomatic espresso machine (which was AWESOME) and alternative milk options (not part of the superautomatic, but you can make a regular espresso and add some oat milk or whatever). Our room was quiet, but I do see how it might be noisy if you had a room that was lower/closer to the street, and to be fair, we were there on a Monday night and not in the peak season. But we had a great experience and I would absolutely stay there again if I wanted to be in that area of Lisbon!

Partner

10/10

Exceptional

20 May 2026

KAITLYN

Clean, large beautiful room with stunning balcony overlooking the city!!! We were so pleasantly surprised by our stay.

6/10

Pleasant

20 May 2026

Jaslin

The staff were nice. The location was great. It could be noisy at night because of the balcony was directly facing the busy street which had music and entertainment.
We used the gym but the treadmill and elliptical were broken. It was still nice to have an area to do some exercise.

Partner

8/10

Excellent

19 May 2026

Jonathan

Staff was always very helpful

Family

8/10

Excellent

19 May 2026

Richard

Taxi is the way to go. Transport from hotel is 3x. Noisy but v good location

8/10

Excellent

18 May 2026

Sandra

It was great ! We had a family room , renovated, great shower , super fun location ! I had read some reviews that made me doubt my choice before arrival , but we were so pleased ! Close to everything!!
Maybe the poor reviews were due to parts of the hotel older ? Our room was great, and we all liked the beds!

Friends_and_family Family

8/10

Excellent

17 May 2026

Heather

Good size twin room (524),Room was clean, warm shower, comfy beds. Odd steps in the bathroom leading to nowhere... breakfast was average.

Friends

8/10

Excellent

16 May 2026

Kate

The room was great, it is a wonderful location but a noisy location, so I was concerned there would be lots of noise outside heard from the rooms but they were very sound proof which was great. Staff were helpful and kind. I would definitely stay here again.

Friends

8/10

Excellent

16 May 2026

Pamela L

Room categories confusing didn’t get the type of room I booked

8/10

Excellent

15 May 2026

Nicolau

Clean room,

Family

10/10

Exceptional

14 May 2026

Marilu

Good location

Family

10/10

Exceptional

13 May 2026

Rosa

Great Location Clean and Good Service

Self

4/10

Poor

12 May 2026

Edith

Good location, good people, no help with luggage, property outdated, bathroom was clean but air stractor sounded like a helicopter, room had only one electricity outlet, just one. Room was dark, breakfast was ok.

Friends

10/10

Exceptional

11 May 2026

Francesca

Yes

Family

8/10

Excellent

11 May 2026

Bryan

Ideal base in the heart of a bustling part of the city. Older building but clean and maintained.

Partner

8/10

Excellent

09 May 2026

Cathy

The location was great. The staff were helpful. I couldn't enjoy the breakfast because it didn't open early enough. 7:30 was too late.
The only negative was that my room had an unpleasant odour.

Self

8/10

Excellent

09 May 2026

Lilya

Excellent location

Partner

8/10

Excellent

08 May 2026

maolin

great location and good breakfast

Family

10/10

Exceptional

07 May 2026

Michael

The room were spacious, clean and AC worked excellent

8/10

Excellent

05 May 2026

Teodora

Very nice stay. The room was clean but a little bit dark. Very quiet. The breakfast was very good .

Partner

8/10

Excellent

04 May 2026

Rex

The hotel is centrally located close to restaurants, nightlife activities, helpful staff in planning tours. By thr hotel being in the main square area it can be a bit noisy at night, but usually didn't last to long. The breakfast was fine to get your day started & overall I would recommend this hotel in Lisbon.

Self

10/10

Exceptional

03 May 2026

Rebecca

The layout of the room was great. It had two floors. It was in a great location. The breakfast buffet tasted great.

Partner

8/10

Excellent

03 May 2026

Geraldo

Breakfast had a good variety but some of the food was cold but over all nice

Partner

8/10

Excellent

01 May 2026

Oi Ming

Spacious and clean room, good breakfast and close to shops.

Partner

10/10

Exceptional

30 Apr 2026

Sylvia

The property is well situated, spotless, comfortable and the staff and breakfast were very good. There aren't any fancy facilities but well equipped gym for a quick work out for the day. Usual hairdryer, toiletries provided. Room cleaned every day and beds and towels replaced. Only one small thing is the rooms aren't huge but its a city break so perfectly adequate.

Partner

10/10

Exceptional

29 Apr 2026

Masiel

Great hotel! Very clean, breakfast was delicious.

Partner

10/10

Exceptional

27 Apr 2026

Diane

L’hôtel Borges est très bien situé pour visiter à pied
J’ai aimé la propreté, les services et le personnel

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Austin

We stayed here for 4 nights and really enjoyed it! It’s in a great location. Our Bolt was able to drop us off and pick us up pretty much right outside the front doors, so we didn’t have to wheel our luggage a long way. The staff was nice and the room was clean. They changed our towels and remade the beds every day. The one negative is that it is in a super busy area so on Friday night it was really loud! Other than that, it is a great place!

Partner

8/10

Excellent

26 Apr 2026

Jinny

Helpful staff and spacious room!

Partner

10/10

Exceptional

26 Apr 2026

Jinny

Helpful staff, clean a spacious room and wonderful breakfast !!