Name: Thang Long Opera Hotel
Address: Tong Dan Street, Hoan Kiem, 1C 7, Hanoi, 100000, VN

2/10

Poor

26 Jul 2026

Rajesh

Staff was not cooperated for early checkjinn as I was travelled whole night and feeling tired. Was waiting 5 hrs for check inn n same things was happened at the time of check out

10/10

Exceptional

05 Apr 2026

Liz

Phuong , front desk attendant was very helpful at helping us finding a solution to our flight problem. The other front desk attendants were so supportive and helpful at finding tours to ha long bay . Overall , boutique hotel clean and decorative and had an awesome location.

8/10

Excellent

15 Mar 2026

Helen

Good location. Varied and tasty breakfast.
Rooms were clean and bed comfortable
Air con was noisy in my room
Gym equipment very rusty
They charged me for having jackfruit in clingfilm in my fridge. They had warned about smelly foods so would expect this for durian but felt it was a disappointing scam to charge a million for jackfruit!

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

Robert

Wonderful place to stay. Don’t hesitate to reserve a room here. You will definitely not be disappointed.

Partner

10/10

Exceptional

04 Mar 2026

Yuko

This hotel contacted us immediately after we made the reservation. After having a terrible experience with another hotel listed on Expedia, we were in a very difficult situation, so this place felt like a lifesaver to us.

The location was very convenient—within walking distance of the Old Quarter, yet slightly removed from its hustle and bustle. Our room had a balcony and double-glazed windows, so we couldn’t hear any outside noise.

Having breakfast included was also a great help. We especially loved the musical motifs incorporated throughout the interior design.

Family

4/10

Poor

14 Feb 2026

Ketaki

Quite possibly the worst hotel stay of our trip so far. We have been through Ho Chi Minh, Da Nang, Hoi An, Hue and now Hanoi. And we have encountered over the top service and regular levels of service. But this hotel is probably the bottom when it comes to experience.

The gentleman checking us in at 6pm was pleasant. But the ladies who are at the reception at check out time are probably the most sour I have encountered so far in this country. We came in pretty early on check in day and rooms weren’t available, which was understandable. But, not even a smile of welcome was a little surprising. There is an upcharge is you ask for a fresh cup of tea bag tea at breakfast buffet. Even that I can understand. However, what was hard for me was no offer to help with luggage as we were checking out. They could see I have 4 senior citizens with me, but they didn’t offer a porter even once. We were going to stay here again for our last night in Hanoi but glad we could cancel. We will take our chances elsewhere. At $100/night, this was the most expensive hotel so far with the least professional service.

The rooms were fine. The shower was a little on the small side. The balcony can seat one comfortably. However the bedspread is too small for the large bed. So if there are two in the room, hopefully you like to snuggle. The hotel appears to be more geared towards large tour groups so that can also impact service and interaction.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

nag

Reception staff. Services were excellent
In my room tv remote was not workable

Otherwise all is very good

Leisure Friends

8/10

Excellent

07 Jan 2026

Emma

Room was clean and comfortable, convenient location.

Leisure Family

10/10

Exceptional

24 Dec 2025

Niklas

Very nice

8/10

Excellent

21 Dec 2025

David

Staff were very helpful. Rooms are good. The deluxe room has double glazing which blocks all the traffic noise, though I found the standard room was OK. Breakfast could be better.

Leisure Family

10/10

Exceptional

28 Sep 2025

Rachael

Highly recommended- great location lovely helpful staff, comfortable clean rooms great value for money

Leisure Family

10/10

Exceptional

14 May 2025

KAMAL KISHOR

Excellent location to walk near lake and food stalls staff is very co operative , neat & clean rooms..highly recommended

Business Self

8/10

Excellent

26 Apr 2025

Clayton

Hidden from most local activists

Leisure Family

4/10

Poor

01 Jan 2025

Carlos

Probably on normal times, this hotel is ok. But days before NYE, the keycards weren’t working and no one could get in their rooms - so they gave us actual keys.

Also, on NYE - staff barged into our room while we were in bed. Funny enough to leave us a gift - and wouldn’t leave without giving it to us. Terrible timing and no knock.

Would I stay here again? Probably not.

Leisure Partner

10/10

Exceptional

29 Nov 2024

Arun

Clean, updated rooms. Prompt service. Excellent breakfast buffet. Helpful staff.

Leisure Friends

10/10

Exceptional

23 Feb 2024

Robin

Very friendly when we checked in. We were staying one extra night from our tour and the night that I booked myself was an upgrade and they let us stay in this room for the full four nights that we would be staying in this hotel for no extra charge because we are celebrating our 50th wedding anniversary..

Leisure Partner

10/10

Exceptional

28 Dec 2023

Elif

Good location, and kind staff

4/10

Poor

22 Jan 2023

Maureen

Leak water to the floor from the shower room. Bathroom condition is aging, poor caulking, water leaked.

Leisure Partner

6/10

Pleasant

02 Jan 2020

chris

Good value, average hotel

Average price, average hotel near to the old quarter. Tired hotel bit it was fine

Friends_and_family Family

6/10

Pleasant

30 Dec 2019

Verified traveler

Just read the review

We were initially given a room with two twin beds that ended up being across the hall from a very loud banquet room, complete with sound check. It was also missing some ceiling trim. We asked for and were given a new room, but paying four star prices, we expect better in the first place.

The breakfast buffet was notably good.

Partner

8/10

Excellent

05 Nov 2019

Verified traveler

Safe place and very close to tourist spots. Staff are friendly, though you need to wake up early if you want to enjoy the buffet since they only have limited seats. And they don’t refill the food unless you get their attention.

Leisure Friends

10/10

Exceptional

30 Oct 2019

Hank

Comfortable, spacious rooms on a quiet side street mere blocks away from the vibrant hum of the Old Quarter and 5 minute walk away from Hoan Kim Lake and the surrounding shops and sights. Located in a safe neighborhood, the helpful staff at this hotel make sure you lack for nothing. Highly recommend!

Leisure Friends

6/10

Pleasant

15 Aug 2019

Sungyeon

Not a four star hotel

It’s clean and decent but no way a four star hotel. WiFi didn’t work well and bed was really uncomfortable.

Partner

10/10

Exceptional

14 Aug 2019

eran

Family tour in hanoi

The stay was very good the room was great for a family.

Family

10/10

Exceptional

07 Aug 2019

Dylan

Service is good and room is clean.
Will recommend to others.

Business Partner

10/10

Exceptional

24 Jun 2019

KSHAMA

Nice location, friendly staff, good breakfast

Great location, well maintained place. Hotel checked us in early since our international flight reached way before official check in time. Thank you for that!

Only strange experience was having to pay $9 for a spare key because we dropped a key card on a river cruise!

Family

10/10

Exceptional

18 Apr 2019

MARTIN

It's a great hotel with great location. Spacious and clean room, super king size double bed, great breakfast, great location ( in the case that you wish to be slightly away from the busy and noisy street ), friendly and helpful staffs. Worth for the value comparing to those in Old Quarters.

Friends

8/10

Excellent

31 Mar 2019

Edith

Loved the location. With 4 family members, wish there had been a door on the bathroom (there was a curtain), but the hotel was clean, service was excellent and breakfast was decent.

Family

10/10

Exceptional

30 Mar 2019

MKP1

Good location. Friendly staff English speaking staff.

Leisure Friends

4/10

Poor

11 Mar 2019

G

Hotel itself is very nice, but on a run down street. It’s 2 blocks from upscale shopping, the lake and the consulates but still felt off the path. Staff was professional but not friendly or service-minded. The bed was so hard, it was like sleeping on the floor.

Leisure Family

10/10

Exceptional

26 Jan 2019

LAKSHMANAN

Pleasant stay

amazing with a good location near to the lake and restaurants

Partner

10/10

Exceptional

17 Jan 2019

Irene

Very close to Old Quarter city center, Friendly staff. Nice hotel, will definitely stay here when we come back to Hanoi

10/10

Exceptional

12 Jan 2019

Thanh tuyen

Lovely ! Excellent location, Very good service.

Family

6/10

Pleasant

09 Jan 2019

Kaitlin

Construction outside didn't stop all night (January 2019). Otherwise fine and a good location.

Partner

10/10

Exceptional

05 Jan 2019

Thanh tuyen

Very nice. Good location and great hospitality

Family

6/10

Pleasant

04 Jan 2019

Verified traveler

Like: good service, location, nice hotel, breakfeast

Do not like: the 3 beds are too hard, bathroom has no door only curtain, no intimacy. Big construction in front of hotel, very noisy.

Suggestion: use Pearl Hotel instead

6/10

Pleasant

31 Dec 2018

Ronit

Nice hotel, good location, but noisy area

Nice hotel in the center of Hanoi, close to the opera house, the lake and the local old district and market. The problem is construction! There are two high rise buildings under construction 24/7 and its very noisy all day (including at night) inside the hotel, in the room and in the surrounding area.

Family

6/10

Pleasant

31 Dec 2018

Van

Conveniently located for Hoan Kiem Lake visit

Maybe it was due to weather in December or maybe the room is at the far end of the corridor/building, but we felt humidity in the room.
Door was wide open when we checked in the room, a bit unusual when you are checking in.

Family

6/10

Pleasant

29 Dec 2018

Ronit

Nice hotel, but noisy surroundings

The hotel is ok, located in the old city, walking distance to the lake, opera and shopping district. The challenge is construction from both sides of the hotel. Two high rise buildings are under construction with work 24/7. Noisy all the time, including in the rooms. It’s hard to sleep without ear plugs, and very noisy inside the hotel

Family

8/10

Excellent

27 Dec 2018

Ronit

Family vacation

The hotel is situated very close walking distances to central Hanoi. However , there is a noisy construction near the hotel.
The staff was welcoming and polite . We stayed in two different accommodations: one was the family suite and another was two adjoining bedrooms . We first stayed in the family suite. We have asked to move to the adjoining rooms as the single beds were extremely uncomfortable and difficult to sleep in . The staff moved us the next day to the adjoining rooms which had much better beds .
The hotel’s breakfast buffet was fair .

Family

10/10

Exceptional

26 Dec 2018

Kyung Mee

great breakfast!

Great location, breakfast, service.

Friends

10/10

Exceptional

24 Dec 2018

Verified traveler

From the pictures and the description, I was expecting a slightly higher standard for this hotel. However, I had an excellent stay! Yes, some features look a little dated, the hotel reception/lounge is a little small (compare to what I expected), but it doesn't really matter and it did not impact the quality of my stay.

The hotel staff is excellent. The staff at the bar has limited English proficiency, but the staff at reception has no problem speaking English. There is a very nice buffet breakfast in the morning. The food is good.

The room was good - nothing special to report. It was clean. The hotel was located about 10 min walk from both the lake (nice and very lively to walk around on Friday/Saturday nights) and the Opera house. I felt safe when going back to the hotel every night.

I would come back to this hotel again. It is a good quality/price ratio.

10/10

Exceptional

04 Dec 2018

Verified traveler

Great location. Lovely facility snd helpful staff.

Leisure

8/10

Excellent

22 Nov 2018

Verified traveler

Overall is good for short stay. My room is a bit noisy with an consistently unknown sounds (like generator or what).

10/10

Exceptional

14 Nov 2018

Paul

Good place to stay

Stayed here a couple of times. Facilities are good. Very clean. Staff is excellent.

10/10

Exceptional

10 Nov 2018

blackbeauty

Great location; super staff, especially the Concierge

8/10

Excellent

22 Oct 2018

Stephen

The hotel is very close to the city center, so it is very convenient to explore the city. The hotel staff is also very helpful!

10/10

Exceptional

19 Jul 2018

Minh

Very nice hotel, very good location and services. Nice furniture, architecture.

10/10

Exceptional

04 Apr 2018

Verified traveler

Very nice hotel clean rooms, great location - the beds were on the hard side.

10/10

Exceptional

24 Mar 2018

Kat

A Very Pleasant Surprise

The hotel is right at border of the French Quarter and the Old Quarter. The staff is very helpful and courteous, especially Mr. Qiup Nguyen. The rooms are spacious and clean. The buffet breakfast is sumptuous with something for everyone’s palate. I highly recommend this 3 Star property.