Name: Springhill Suites Nashville Brentwood
Address: 7109 Town Center Way, Brentwood, 37027, US

10/10

Exceptional

27 Jul 2026

Cynthia

Staff was not friendly no greetings and no help!! You might need a new crew for customer service every thing else was great!!!!!

10/10

Exceptional

26 Jul 2026

Khadijah

My room was well cleaned. Staff brought by extra towels without having to ask for them. The microwave, refrigerator, iron and tv all worked properly. I’ve been to a hotel where the microwave provided did not work. My stay was wonderful.

10/10

Exceptional

25 Jul 2026

Sheila

Great hotel for the price!

10/10

Exceptional

23 Jul 2026

Gary

Great hotel in a very nice quiet location. Updated exterior and interior. Free parking deck. Room was very nice and plenty of hot water and great water pressure. Only complaint was a slight mildewy smell in the room. Overall good experience. Would stay here again.

10/10

Exceptional

22 Jul 2026

kisha

The hotwater was on point!!! LOL. The second the nozzle was turned hot water flowed. Room layout nice as well as the bathroom. The staff was very pleasant and very helpful. The breakfast was delicious and not basic. Would definitely stay here again.

Business Partner

10/10

Exceptional

21 Jul 2026

Diana

Me gustó el hotel, es moderno y con un buen espacio en las recámaras.

Family_with_children

10/10

Exceptional

20 Jul 2026

Edward

Enjoyed my visit. Room was well maintained and comfortable. Friendly staff, well managed. Great location and parking was very convenient.

Self

10/10

Exceptional

19 Jul 2026

Candice

Clean, quiet, good parking

Self

10/10

Exceptional

15 Jul 2026

Kevin

Was as advertised. Had a great stay

Family_with_children

10/10

Exceptional

11 Jul 2026

Ryan

Great staff and nice clean spacious rooms.

Family_with_children

8/10

Excellent

04 Jul 2026

Hayden

Break

6/10

Pleasant

30 Jun 2026

Anna

Our particular room had several faulty issues. The outlet that the smallest mini fridge ever was plugged into did not work. We had to request a new fridge (still did not work), then move it to a different outlet within the room during our stay.
The bathroom lock did not line up with the piece on the door frame - so it never locked - a nightmare with 2 kids. And it’s a sliding door.. not even a regular one.
The frosted divider that is suppose to make it feel like a suite is 2 rooms was gone. There wasn’t one.
Tip: don’t look under the air conditioning units! Yuck.. we even found a green vape!
The breakfast selection is small, but there is one.

Family_with_children

10/10

Exceptional

29 Jun 2026

Lori

Great stay! Would definitely stay again!

Self

10/10

Exceptional

26 Jun 2026

Laura

The layout of the room worked out well for our family of 5.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Kimberly

Extremely nice and clean. Great neighborhood

4/10

Poor

21 Jun 2026

Julie

We had to switch rooms after we arrived because our refrigerator was froze up and not cooling. Instead of just swapping out the refrigerator, they made us move rooms. The room they put us in was less than clean. There was what looked like vomit caked on the back of the sliding bathroom door. It dripped although way down onto the carpeting. The bathroom is a poor design as it shines a very bright light onto anyone sleeping while someone is in the bathroom with the frosted glass door. The shower had mold and the door did not seal so always water on the floor. After my first shower, I grabbed a towel and was totally grossed out by what looked like a huge diarrhea stain on the inside of the towel. Why would you fold a towel like that? We exchanged it with another towel with the cleaning lady in the hallway and low and behold another brown stain on that towel. The cleaning lady was embarrassed! Springhill Suites you need to do better for $200 a night!!!

Family_with_children

6/10

Pleasant

18 Jun 2026

Constance

I attempted to address a booking issue with the front desk staff, which proved pointless. The staff member was short, rude, and offered no solutions or problem solving outside of rebooking and paying for both bookings. My booking agent and Expedia tried to contact the hotel staff and received the same experience and were hung up on by the that staff member. After those phone calls, the staff member stopped answering the phone altogether. I had the privilege of being checked in by that exact staff member the next day and was met with the same level of customer service. I don’t intend to return and will discourage colleagues from doing the same.

Business

10/10

Exceptional

14 Jun 2026

MAEGAN

Staff and front desk were polite and knew what they were doing!

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Gabryelle

Great stay!

8/10

Excellent

05 Jun 2026

Janis

It was quiet and had covered parking! Great location!

Friends

8/10

Excellent

30 May 2026

Emily

Stayed here for a couple days in February, at the end of a hockey tournament. We decided to stay a couple days more after the tournament and explore Nashville. We loved the stay in this hotel. It was clean, the beds were very comfortable, and the lady at the front desk was so kind and helpful. My only criticisms were the space around the pool looked like it could use a freshen up, and the breakfast could have used a few more options. It was limited for someone like me, who has a slightly restricted diet. The only oatmeal they had was the sugary kind, I was looking for plain, and all the prepared food was highly seasoned….minus the eggs, they were good. Overall, we really enjoyed our stay here, and would stay again when we go back to Nashville.

Family_with_children

10/10

Exceptional

24 May 2026

Robert

Very nice room, bigger than expected. Big bathroom with a great shower and good lighting. Great buffet breakfast with everything you could ask for. Oh, and did I mention included covered parking!

Friends_and_family Family

8/10

Excellent

19 May 2026

stephen

Facility was difficult to find. We stayed for 1 week and they did not make up our room one time. The sofa and office chair were not organized or comfortable for watching TV. I banged my head on the Fram of the desk.

Partner

10/10

Exceptional

12 May 2026

Kelley

Love the free bottled water. Friendly staff and clean rooms.

10/10

Exceptional

07 May 2026

James

Staff was very friendly and helpful. Check in and checking out took no time at all. I liked how the hotel sat back off the main roads but was also right off the expressway.

10/10

Exceptional

06 May 2026

Phillip

the breakfast was really good - rooms clean - staff - very accomodating

Partner

10/10

Exceptional

24 Apr 2026

Madison

Great experience!

Family

6/10

Pleasant

23 Apr 2026

Elaina

The room was clean, but there weren’t enough bathroom linens for two people for one night and the next morning. The towels and washcloths were of the lowest quality I’ve seen in a hotel. Ours was a two-night stay. Housekeeping didn’t visit at all. We left the room early the first morning and returned late afternoon. The beds were unmade, soiled towels were still in the bathroom floor. We had to request enough towels and washcloths to get through the second night/morning. We were there for a targeted trip, so we didn’t use the amenities. Breakfast was pretty good - they use real eggs, and there was a good selection of items. I was happy with the complimentary water available at the front desk. There was plenty of parking, but we didn’t find a covered path to go between the front entrance and the garage, and there was a storm the first night when we parked.

Friends_and_family Friends

10/10

Exceptional

22 Apr 2026

Kathryn

Clean, Kind and professional.

10/10

Exceptional

20 Apr 2026

Michael

Was a nice location we like to Uber downtown its cheap to get there. Very expensive to get back.

Friends

2/10

Poor

18 Apr 2026

Amanda

The room was hot when we walked in and took a long time to cool off, it was small, trundle was uncomfortable, the commode was loose, hair dryer didn’t work, staff was hit or miss as far as helpfulness, needs better sign for entrance.

10/10

Exceptional

17 Apr 2026

Christina

We stayed multiple places over the course of a week and this location was the cleanest, most modern and had very kind staff. We will book again in the future!

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Susan

Yes!!

Self

10/10

Exceptional

11 Apr 2026

Kathryn

Great experience

8/10

Excellent

08 Apr 2026

Kenneth

I was pulling a trailer and it was a little challenging to get to the property and the parking was a little tricky. I had to a trouble finding the right entrance for oversized vehicle
parking.

Family

8/10

Excellent

07 Apr 2026

Christal

Pretty decent hotel. I have no complaints.

Family

8/10

Excellent

30 Mar 2026

Michael

Clean room friendly staff

10/10

Exceptional

29 Mar 2026

Morgan

This hotel is so nice! The room was very clean, the pool was nice. The staff was accommodating and friendly. It’s family friendly, will definitely stay again.

10/10

Exceptional

28 Mar 2026

Douglas

Very nice area

10/10

Exceptional

28 Mar 2026

Kim

We’ve stayed here several times. Clean rooms, comfortable beds. Great location. Nice pool. Good price. Parking is easy. We will stay again

Family_with_children

10/10

Exceptional

20 Mar 2026

Lingh

WiFi was slow but that’s expected for hotels. Pillows were wayyy too soft. Otherwise, everything else was great!

Friends

10/10

Exceptional

17 Mar 2026

Amanda

We will be back. Very happy with the stay here

Family

2/10

Poor

16 Mar 2026

Melissa

Upon checking in we noticed that the lamp would not stop flickering and the other light in the “suite” area didn’t work. The entire room was very dark. The room was disgustingly dirty. Stuff all over the bathroom walls and floors. Stained and chipped furniture and stained carpet. Broken shampoo bottle in the shower. We were so grossed out that we checked out early the next day and didn’t complete the rest of our planned trip with this hotel.

10/10

Exceptional

12 Mar 2026

Meghan Patricia

Our stay was great! Nice staff. lovely accommodations. Complimentary breakfast was wonderful. Coffee available all day in the lobby. Surely will go back.

Family

10/10

Exceptional

12 Mar 2026

James

as always, great facilities and great service.

8/10

Excellent

10 Mar 2026

Cheryl

Free parking was a draw, but one had to go out in the weather to get to the hotel. The elevators were fast and felt large because of the high ceilings. Breakfast was adequate, amenities of free water available. The room was lovely,

Partner

10/10

Exceptional

07 Mar 2026

Linnia

Helpful friendly staff. Room was so comfy

10/10

Exceptional

06 Mar 2026

Amy

Super comfortable beds and very clean

10/10

Exceptional

01 Mar 2026

Lindsay

The room was clean, and the staff were friendly. Great complimentary breakfast.

Friends_and_family Family

2/10

Poor

18 Feb 2026

caitlin

Dirty, outdated, and completely unacceptable — would not stay again.

The pool area was a breeding ground for bacteria. The temperature felt like a terrarium, and there was visible green algae growing on the pool deck. The pool itself had a thick chlorine film floating on the surface and, despite being advertised as heated, it was not even close to room temperature.

The room was just as bad. The television and remote were extremely outdated and took over an hour — plus a call to the front desk — just to get working. The air conditioning unit was incredibly loud, sounding like an airplane taking off every time it turned on, making it nearly impossible to sleep.

To make matters worse, the door locking mechanism was malfunctioning. It repeatedly unlocked and relocked itself every 30–45 minutes throughout the night, which felt both unsafe and disruptive.

After a sleepless night, we hoped breakfast might redeem the experience, but it did not. The food was lackluster and nearly inedible, with very limited options. Judging by the number of untouched plates and discarded food, we were clearly not the only guests who felt this way.

This was easily one of the worst hotel stays I have ever experienced. What was supposed to be a happy celebration turned into a stressful and disappointing ordeal. I would not recommend staying here, and I certainly will not return.

Partner

8/10

Excellent

16 Feb 2026

Jewelya

Overall a good stay. Front Desk person was courteous.
Appearance is sterile and not quite welcoming, but good.
Thank you for providing free water!! It’s so nice not to have to pay $5 for a bottle.
Only negative report is the floors needed cleaning everywhere, but especially the room. The carpet didn’t look like it had ever been cleaned and the bathroom needed to be mopped. Spots were on floor that were obviously not mopped.

Leisure

10/10

Exceptional

07 Feb 2026

Jeannie

Room was very spacious and clean. Staff was very friendly. Great breakfast and a good variety. Wonderful parking.

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Dave

Staff were great.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Virginia

It would have been a great stay had it not been for the 8 yr old hockey team and their drunk parents treating the hallway like their own personal bar/hangout. We had extremely early games and they were partying in the hallway past midnight each night.

Leisure Family

10/10

Exceptional

12 Jan 2026

Fan

Breakfast with good healthy variety. Place is clean and comfy.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Jeff

very friendly staff, clean room, parking very convenient

8/10

Excellent

08 Jan 2026

Erica

Room was very nice and clean.

Friends

8/10

Excellent

02 Jan 2026

Flavio

Very friendly and helpful staff.
Room is spacious, good bad and couch.
Nice shower with glass box.
The only low point is that the bathroom is located right in front of the bad and there is a glass (opaque) door. So less privacy and when the light is on and it’s nightime it disturbs. By the way it’s a sliding door and was not closing smoothly. Maintenance was called and fixed it fast.
Nice covered garage.

Leisure Partner

10/10

Exceptional

26 Dec 2025

David

Very nice stay. Parking was convenient, the room was nice, and WiFi worked well. Breakfast was particularly nice. They had a wide menu: waffles, eggs, muffins, bagels, yogurt, a meat option, cereal, hot oatmeal, and another hot thing (versions on a soufle; it rotated). I particularly appreciated that they had green chili sauce as well as red. The only thing missing that I've seen at other breakfasts was hot potatoes. We didn't use the pool, but it seemed nice as well.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Jeffrey

Very clean, spacious room with interesting design.

Partner

8/10

Excellent

21 Dec 2025

Tim

Clean

8/10

Excellent

18 Dec 2025

Ashish

Clean rooms. But the internet service was bad.

10/10

Exceptional

09 Dec 2025

JAMIE

Everything was wonderful! The hotel was almost new, just about 4 years old, and the amenities were fantastic. The beds weren't the most comfortable I've ever had, but I'm a side sleeper and not a small person so I often have that issue causing lower back pain. Everything else was 1st class all the way! Even the breakfast was above and beyond with oatmilk and other healthy options.

Friends_and_family Family

8/10

Excellent

09 Dec 2025

Diego

Breakfast was amazing. The room seemed old and not updated. Old carpet with stains everywhere. The walls in the bathroom seemed old as well and stains on the wall around the toilet. Not enough trash cans in the room, only one in the bathroom and one by the desk. Refrigerator was also old hidden underneath the coffee machine. Light switches not available by the bed side. Had to get up and turn on and off swith on the head board not reachable while laying down. Lobby seemed great and updated and bar area as well. Really bad not having the parking lot connected to hotel, this past thanksgiving was really cold with my toddler and infant going to parking lot was not great.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Natalie

We absolutely love this hotel! It’s always clean, friendly and helpful staff and great breakfast and coffee! Parking is safe and convenient!
We stay here each time we come to Nashville area!

10/10

Exceptional

05 Dec 2025

James

Hospitality and professionalism of Staff.

Business_and_leisure Partner

10/10

Exceptional

24 Nov 2025

Kimberly A

Room was quiet, clean. Breakfast was convenient.

Business

10/10

Exceptional

18 Nov 2025

Mitzi

Clean room, amenities, location …

Partner

10/10

Exceptional

10 Nov 2025

Kathryn

Air conditioning unit is not positioned the greatest and the fan never shuts off whatever temperature it was on. Had to put clothes over it so it wasn’t blowing on my husbands face. Everything else was just fine. Figuring out light switches was tricky for us. Staff friendly.

Leisure Family

10/10

Exceptional

31 Oct 2025

James

Staff is friendly and generally provides superb service.

Business_and_leisure Family

8/10

Excellent

30 Oct 2025

Carlos

Good stay in a nice area. Short drive to Nashville and Franklin. Didn’t care for the towels. Kinda thin and scratchy. Other than that bed, pillows and the rest was great

Leisure Partner

10/10

Exceptional

30 Oct 2025

Elizabeth

Staff was extremely friendly & helpful very kind both ck in & ck out were gals from the Bahamas & very sweet

Leisure Family

8/10

Excellent

26 Oct 2025

Trisha

Good centrally location

Family_with_children

10/10

Exceptional

25 Oct 2025

Austin

Clean room friendly staff and overall great hotel

Leisure Family

10/10

Exceptional

23 Oct 2025

Darllene

The unique thing that this hotel provided was the front desk clerk let us checked in early. We drove for 13.5 hrs and we got there around 1pm. Which I really appreciated. They need to clean the carpet thoroughly also underneath the beds and the couch. After a while I smell the dust. They need to add hooks to hang the towels. The bathroom is too big but they should put a table for the changing clothes. They should add more fruits for breakfast.

Leisure Family

10/10

Exceptional

21 Oct 2025

Monique

Room was clean. Staff was friendly & helpful.

10/10

Exceptional

20 Oct 2025

Kelley

Friendly staff. Clean and quiet.

Leisure Friends

10/10

Exceptional

19 Oct 2025

Cynthia

Nice location and comfortable beds clean and breakfast was good.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Lorretta

Wonderful stay.

10/10

Exceptional

16 Oct 2025

Beth

Traveling with elderly parent. Booked a handicapped room . From check in to check out, very happy with staff, facility, room, services, parking. Breakfast bar was probably one of the best in a long time, lots to choose from, and probably the best oatmeal bar I've encountered while traveling. Thank you for a great stay.

Leisure Family

6/10

Pleasant

15 Oct 2025

Cindy

Our room was clean and comfortable. The front desk staff was friendly and the breakfast was great. There is plenty of parking. All in all, it was a nice stay. Our only complaint was that housekeeping refused to provide us with an appropriate amount of towels. There were 5 of us and 4 towels on arrival. There was nowhere in our room to hang towels to dry out before being reused. We asked for more and were given two. When asked for more we were told no. Then we had a knock on the door and our housekeeper pushed past my husband, looked around our room, and then allotted us one more towel. So, 7 towels for two nights for 5 people.

Leisure Family

6/10

Pleasant

14 Oct 2025

Kasey

Toilet was broken when we got to the room and didn’t get my money back or even fixed

10/10

Exceptional

12 Oct 2025

Ann

Nice property conveniently located outside of Nashville. Good breakfast. Nice, clean rooms. Friendly staff. Easy parking. Everything was great and we will stay here again.

Leisure Family

10/10

Exceptional

11 Oct 2025

Stephanie

Great for business travel

Business Self

8/10

Excellent

06 Oct 2025

Elizabeth

Staff was friendly, check in was simple!! Very clean room and area was clean also. Will be back in April for another stay!!

Leisure Partner

8/10

Excellent

06 Oct 2025

Lucia

The work

10/10

Exceptional

05 Oct 2025

hollye

It was as well located

Partner

8/10

Excellent

04 Oct 2025

Maria

Staff wasn’t super friendly and I always hope for that when I am in “the South”. Breakfast hours are just one hour too short. Lots of stains on the carpet in our room and throughout hallways. Otherwise was nice. Had a suite so it was spacious and quiet and beds were comfy. Shower had great water pressure but the shelf in the shower was falling off and didn’t hold anything. All in all was a decent stay.

Leisure Family

10/10

Exceptional

03 Oct 2025

Stephanie

Convenient to lots of areas and felt safe!

10/10

Exceptional

30 Sep 2025

Shakiera

Our stay was perfect. My only complaint is that this hotel has a 2AM cutoff do check in and this information was not provided until after I reserved the room. Based on our travel schedule, we almost missed out on a fully paid nonrefundable reservation. This information should be shared in the hotel information section in hotels.com.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Jason

The breakfast was good. Eggs, sausage and biscuits and gravy. 2 waffle makers and juice coffee and hot tea as well as cereal, bagels and pastries. Nice onsite parking garage and its off street and very secure. Friendly staff and very clean.

Leisure Family

6/10

Pleasant

28 Sep 2025

Dakota

disappointing that the pool was closed, took my daughter for her 5th birthday (all she wanted to do was go to the zoo and swim) booked this hotel under the impression the facilities were working properly to find out the pool area was under maintenance, call before you book if you are like me and have multiple children booking this hotel for the pool!!- despite that I will add the rooms were well maintained.

Leisure Family

10/10

Exceptional

24 Sep 2025

Allegrah

We loved the front desk girls! They were so sweet and made my kiddos feel so special! Everything was clean, quiet and great. The entire staff was awesome. Will definitely be staying here again.

10/10

Exceptional

23 Sep 2025

Stanley

Handicapped and very helpful.

Leisure Family_with_children

8/10

Excellent

21 Sep 2025

Kenzie

Free and accessible parking along with included breakfast was really nice and convenient! We had a really nice stay! The facility was extremely clean! I do wish there had been a list of times for the hotel’s operations and/or channels for the TV in the room, but that’s being picky.

Leisure Family

10/10

Exceptional

20 Sep 2025

Lisa

Great location, quick drive to downtown Nashville

8/10

Excellent

17 Sep 2025

Richard

Stayed 2 nights. The room was good and breakfast choices were good but next time i would request a room that did not face the interstate because of noise throughout night/morning... Parking was great and would stay again...on the other side.

10/10

Exceptional

15 Sep 2025

Korie

Great location for business travel

6/10

Pleasant

14 Sep 2025

Patricia

Had to move to a second room because of oder and mold. Floors looked dirty throughout. Dog barked when something moved most of the night in next room. Hotel seemed to need some TLC.

8/10

Excellent

14 Sep 2025

Matthew

Room and hotel were great. One esthetic choice in the room that failed in practicality is a frosted window barn-style bathroom door. If someone uses the bathroom in the middle of the night and they use the lights, it lights up the entire room. Other than that it was a great stay. We also appreciated the number of healthy breakfast options!

Leisure Partner