Name: Extended Stay America - Nashville - Franklin - Coo
Address: 680 Bakers Bridge Ave, Franklin, 37067, US

4/10

Poor

14 Jun 2026

Kevin

It was inexpensive & conveniently located. Although the bed was comfortable, it was impossible to control the climate in the room. Air gaps around the door. The A/C added more moisture to the room so all surfaces were always sticky. Generally room & bathroom lighting were bad. Exhaust fan in the bathroom DID NOT WORK! Charged an additional night & it took are 7 day stay to get it resolved. Next time we will pay more for better accommodations.

Partner

8/10

Excellent

04 Jun 2026

James

Not too bad.

6/10

Pleasant

01 Jun 2026

Charles

The hotel was on a beautiful site. It was in a very good location close to everything we might need. We found fantastic food nearby and shopping opportunities and everyone we spoke to at the hotel was polite and friendly. It looked well maintained from the outside. It was kept neat and clean.
My biggest problem with the room we got was the carpet was absolutely disgusting. It always felt a little bit damp and sticky. I refused to take my socks off because we were there for 10 days. I actually fought off a strong urge to go rent a carpet shampooer.
My suspicion is that the ground floor of the whole hotel has a moisture problem even our towels did not dry for about two days after we used them.
Beyond that the room was comfortable enough.

Business

10/10

Exceptional

01 Jun 2026

Christopher

Awesome place! Very clean and quiet.

Friends_and_family Family

6/10

Pleasant

30 May 2026

Maryellen

We were. Next to tge office. We heard every entrance , people speaking g loudly in other rooms. The location is in a quiet area but the walls appear to be thi ! Breakfast consists of muffins and coffee w dry cereal, no milk for cereal

Partner

6/10

Pleasant

25 May 2026

Tammy

This is a MOTEL not HOTEL. All entry were Exterior doors. I was not aware when I booked. I would have never stayed there had I known. I do not believe the images showed this. I would have to go back to review. It was very old/ dated. It was in a wooded area although close to Galleria. Very Bates Motel vibe. The clerk was very comforting and put me in a area near check in with cameras. Staff was very nice. It was too late to change when I arrived after 5 flight delays. No restaurants open. Vending machines only. Would never stay there again. Did not feel safe.

Self

4/10

Poor

24 May 2026

Dishang

Found a dead roach in the room. Sink took all night to drain and bathroom door was broken.

Family_with_children

2/10

Poor

23 May 2026

Matthew

The showers were cold morning, afternoon, and night.

Self

4/10

Poor

20 May 2026

Brian

Dirty dirty dirty
Cockroach’s in bathroom…dead one on floor and one stuck in a cob web that looked like it had been there a long while. Bathroom door broken and rotting and would drag across the floor if you didn’t hold it up…. Window was busted and didn’t even lock properly…. And so on and so on…. When I told the front desk… the lady said “ ok well…you are all paid on Expedia and checked out” no thought or care to all I just told her!!!

Family

4/10

Poor

17 May 2026

Andrew

Old and rundown. Roaches everywhere on the property, including our room. Great water pressure.

Partner

2/10

Poor

05 May 2026

Amanda

Bug carcasses in bed

10/10

Exceptional

05 May 2026

Robert

Clean room, with a very wholesome staff.

Self

8/10

Excellent

13 Apr 2026

linda

Only problem was nothing was in the room like silverware coffe pot etc you have to ask for what you need Also we have a dog and they charged $25 a night and it wasn’t that high when I booked on hotel.com

Partner

6/10

Pleasant

04 Apr 2026

Paul

The room had a really funky smell. The plug in the bath did not work, and therefore the bath water did not stay. Apart from that, it was a nice room.

Self

8/10

Excellent

16 Mar 2026

Beverly

Property was dated. Overall our experience was good. It was clean

Partner

2/10

Poor

15 Mar 2026

Shannon

The door entering into the room appeared to have been kicked in previously. The hinge was loose and it did not close securely. We cancelled the reservation and found a different hotel.

Friends_and_family Family

8/10

Excellent

01 Mar 2026

David

I had too much to drink at Twin Peaks and needed to crash. It served the purpose and because the rooms are entered from the outside, my companion was able to find me discreetly. Would definitely do it all over again.

Self

4/10

Poor

14 Feb 2026

Wayne

Shower divertor was barely hanging on. Water not hot enough. Condition of the room was lacking upkeep

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

George

The attendant at the front desk was great very efficient and helpful. The room was like new and very clean, very much appreciated.

Partner

4/10

Poor

10 Jan 2026

Sarah

Sketchy vibes, not the cleanest. Constantly smelled weed coming through vents. Complained about it and was told to turn off the bathroom vent so it wouldn't pull in from wherever it was coming from. Staff was less than helpful and quite rude. Total highway robbery for laundry, and they wouldn't give us another pillow because someone stole them.

Business Family

2/10

Poor

09 Jan 2026

Marie

Terrible staff. I wont be back. Staff was nasty and prejudiced to another man couple and even yelled at them. I called him out on his extreme rudeness and he was then super sweet to me. And apologized to me for THEM. Just was ridiculous

2/10

Poor

01 Jan 2026

Sri Kanth

Old appliances

Leisure Family_with_children

10/10

Exceptional

19 Nov 2025

Francine

Front desk gal was great

Partner

6/10

Pleasant

03 Nov 2025

patricia

The staff was fine. The accommodations were fair. The beds were terribly hard and the sheets rough.
Coffee needs improvement.

Leisure Partner

8/10

Excellent

02 Nov 2025

Jacquelyn

Nice location, clean room, quiet.

Leisure Self

10/10

Exceptional

26 Sep 2025

Rachel

Check in was fast and easy. Room was clean and hotel is conveniently located.

Leisure Self

8/10

Excellent

08 Sep 2025

Timothy

Sound carried through walls. Could hear people next door. Very thin blanket on bed. Tub had cracks in it. Looked dirty, but it was just the cracks in tub. Very nice staff. Room was very clean.

Leisure Family

2/10

Poor

30 Aug 2025

Catherine

If I could show you the pictures, I definitely would as proof. 75 year old widow, staying only one night to close on and move into a house close by the next day. Only place I could find to accept a cat. My service dog was ok. The ground floor unit I walked into had the smell of a male cat spraying. Request another room. They said they did not smell anything inordinately. So sent me instaurou to a different room. That one had terrible mold around the tip and soap holder. I took pictures. The sink had orange stains on it but the worse was the bath floor. I washed it and the cloth was BLACK with sticky filth.Both sides! You could see the outline of my hand print! Had to wear my shoes when I got up during the night, it was so filthy. Next morning checking out I was going to show them the pictures, while waiting my turn, asked about the coffee being offered. Said they ran out, will make more. Decided not, turned my key in and thought I’d let anyone I know moving to or traveling through Bentwood Tn. To be aware!

Business Pet

8/10

Excellent

31 Jul 2025

Vicki

Quiet, Convenient, Comfortable bed, Clean. Nice staff member that checked me in. Small breakfast to go bar but enough for me.

Business Pet

2/10

Poor

01 Jul 2025

Kirsten

Should have been given a refund unsafe

My daughter and I were traveling together two females. We did not feel safe as you can see by the crack in the door fully closed, but still accessible if someone wanted to break in.

We did not stay and neither parties would refund either night. Will never use either hotels.com or extended stay ever again.

Friends_and_family Family

6/10

Pleasant

18 Jun 2025

David

Unit was old needs updated.

10/10

Exceptional

09 Jun 2025

Walter H

This hotel met our needs for one night just passing thru! Only wish it would of been queen beds and not double beds!

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

Kahlil

Very friendly staff.

8/10

Excellent

28 Apr 2025

Betty

This was a quick overnight. The room was clean and served its purpose.

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

Michael

Great place and definitely a good price. I will be back.

Leisure Self

10/10

Exceptional

10 Apr 2025

Daniel

TV remote MIA

Not totally a bad experience, however attention to details would've went a long way when preparing a room for guests. Got in my first room and bathroom light wasn't working at all. My question is how do you miss that?! Then as I look for the remote to turn on the TV I realize it's nowhere in the room. I go to call the front desk and the phone doesn't work either. I use my cell to call the front desk to ask for a remote and no answer. So I call the 1-800 number and finally get someone to contact the property. After walking to the front desk to get a key for my 2nd room, I realize that the 2nd room also is lacking a TV remote! Other than all that it was a good experience.

Business

8/10

Excellent

30 Mar 2025

Pam

The room was old. Beds were clean, bathroom could use a good overall cleaning. Sofa bed was horrible, mattress should be thrown away.

Friends_and_family Friends

4/10

Poor

30 Mar 2025

Christopher

not a good place

this was just a quick little weekend getaway to Franklin the extended stay. the reason I did it was because of it having a little kitchenette area. well upon getting into the room I figured out real quick that it was not all with the pictures hyped it up to be and so pretty much did not use anything in the room to cook or anything like that. also, another thing that really was not good or I should say it was terrible was that we seen a few roaches if I'm spending money at your establishment, you should not have critters nor should your establishment be outdated. it definitely needs a facelift. there were patches and some parts of the wall that you can see were patched and painted over. there was a piece in the corner where they had a little hanging system for your clothes there where the carpet had actually been coming off of the wall overall to me personally it was not a good experience and I will not stay here again. if someone is paying their money to stay at your establishment then your Establishment should be clean all the time. it should not have any bugs and if the establishment needs a facelift or a remodel then that's what should happen to bring it up to date. also. I also believe this that hotels.com or any other website that you can book through as a third party should not list these properties on their web page. because when you do go to these places, the pictures that they describe and show are probably from when they first open. hotels.com needs to do a better j

Partner

6/10

Pleasant

26 Mar 2025

David

No hot breakfast

10/10

Exceptional

23 Mar 2025

William

Franklin TN

The room was nice, no frills. Exactly what I needed for one night!

Business

10/10

Exceptional

16 Mar 2025

Olelia

It was great

Friends_and_family Family

8/10

Excellent

15 Mar 2025

Glenn

Nice place

2/10

Poor

04 Mar 2025

Dalton

The room door had a huge gap at the bottom so I heard any noise outside all night. The room and sheets didn’t feel clean and there was a bad smell coming from the kitchen. I would’ve asked to switch rooms for the night but I checked in at midnight due to travel. I did not stay here the full duration and left the second night because I did not feel comfortable.

Business Self

2/10

Poor

03 Mar 2025

Billy

Never came and cleaned the room always changes price on me even thought I stayed there for months at a time

Business Self

10/10

Exceptional

03 Mar 2025

George

Buckeye fan!

My stay was great and the manager was greater!!

Self

8/10

Excellent

20 Feb 2025

Alicia

Very comfortable

10/10

Exceptional

16 Feb 2025

Gerald

very quick check in and room looks great

2/10

Poor

15 Feb 2025

Christina

Room was dirty upon arrival!
Not cleaned at all!

Friends_and_family Family

2/10

Poor

13 Feb 2025

laura

Nothing like any suite I've ever stayed in.

The only good experience I had was being efficiently check in by a very nice desk clerk.

Self

4/10

Poor

30 Jan 2025

Eliot

The room was clean with the exception of the rug. The property is time-worn and could use a refresh.

6/10

Pleasant

02 Jan 2025

Katie

Nothing special about it kind of ghetto.

10/10

Exceptional

23 Dec 2024

Dominique

Conveniently located and attentive staff.

Leisure Self

8/10

Excellent

02 Dec 2024

James armstrong

simply convenient

10/10

Exceptional

27 Nov 2024

Kathryn

The staff are amazing and the room is super comfortable!

Leisure

10/10

Exceptional

27 Nov 2024

Misty

Excellent customer service

Business_and_leisure Family

8/10

Excellent

18 Nov 2024

Kimberly

I was happy with the room, although a guy outside was talking on his phone near my room late at night. Comfortable room, very clean. Although only rated as a 2 star, I was glad I stayed here.

Self

10/10

Exceptional

17 Nov 2024

Nissi

it was good

Business_and_leisure Family

10/10

Exceptional

15 Nov 2024

Prashanth

Good

10/10

Exceptional

15 Nov 2024

Benedito

Nice place for affordable price I recommend.

Business Self

10/10

Exceptional

14 Nov 2024

Angela

It is in a good location not far from restaurants and stores. The heat worked so well in my room!

Business_and_leisure Self

2/10

Poor

05 Nov 2024

Josh

During our stay, we discovered a Pepsi bottle with cigarette butts and an ash tray cup in the refrigerator. We disposed of these items in the trash. However, the following night, we faced a smoking accusation. Despite being at the hotel for a week, it was evident to the attendant that we were not smoking. He rectified the situation by voiding the accusation and allowing us to continue our stay. Unfortunately, the next night, we were informed that we had been listed as “do not rent,” resulting in a refund of our money and the termination of our service.

Housekeepers didn’t open the refrigerator apparently and totally scapegoated us.

Business Partner

2/10

Poor

26 Oct 2024

Verified traveler

1 Night

Too many stink bugs in our room, one even crawled in the bed. The room didn’t smell good.

Friends_and_family Family

4/10

Poor

26 Oct 2024

Jamia

This should not be over 50$ a night for the quality. If I was suppose to stay more than 1 night, I would have went somewhere else. Way too much light, on blankets (one sheet and one THIN blanket only) on an uncomfortable mattress. I was here for 1 nights sleep only. I got about 2 hours sleep and my back is miserable.

Business Self

10/10

Exceptional

14 Oct 2024

Christy

Stayed here to go to a show at FirstBank Amphitheater in Franklin, which was about 20 min. drive away. This place was a good value for the price. We were traveling with the dog, and it was $29 extra to have her which wasn’t too bad. There was a nice little area to walk her. The room was clean and the bed was comfortable. It’s nice to have a little kitchenette in there (we used the microwave, sink, and fridge, but not the stove). Would stay again.

Leisure Pet

8/10

Excellent

14 Oct 2024

James

Property not bad for the money. Location in Franklin is only 20 min to Nashville. Plenty of local shopping and restaurants near by.

Leisure Family

8/10

Excellent

13 Oct 2024

Diana

Very affordable suite with kitchen. Definitely geared toward people staying longer. We were there just one night. You had to call the desk to get the whole kitchen set up with coffee maker, plates, pans, etc. I only wanted a cup to take a pill , there was nothing. Also no blow dryer. Room was clean and spacious.

Leisure Partner

8/10

Excellent

09 Oct 2024

Clive

Great staff

Leisure Self

8/10

Excellent

29 Sep 2024

Larry

Solid overall. Perfect for a quick stay.

Self

10/10

Exceptional

29 Sep 2024

Kathryn

This location is close to everything you would need and the staff are great and very helpful!

Business_and_leisure Self

10/10

Exceptional

25 Sep 2024

Kathryn

The staff are very nice and helpful. Also, the area is perfect. It's close to a mall and pretty much anything else you would need. I think it would be hard to beat the price and value you get.

Self

8/10

Excellent

23 Sep 2024

Premchandran

Accommodation is good but around the property some foul smell emanating

8/10

Excellent

20 Sep 2024

Clive

I have had roaches in my room.

Leisure Self

2/10

Poor

15 Sep 2024

Verified traveler

Dirty and noticed bugs when I went to check in and then when I went to check in with a valid license that I got the day before the staff working was refusing to allow me to check in and tried stating that I couldn’t check in since they don’t accept a temporary copy of my license even though it’s valid! And he was very rude about it and was being extremely hateful!

Self

10/10

Exceptional

08 Sep 2024

W

I really enjoyed my stay 10/10!!!

Leisure Family_with_children

8/10

Excellent

04 Sep 2024

Chelsey

Staff waa really nice and the room was clean. The bed was comfortable.

Leisure Pet

6/10

Pleasant

02 Sep 2024

Verified traveler

Bathroom curtain rod - horrible

That bathroom needs lots of work. Curtain rod was not properly on. Whole bathroom kept getting wet. Curtain couldnt close at all. Water pressure was like barely there. Was hoping to use this extended stay but will be going to another one.

Business

6/10

Pleasant

29 Aug 2024

Robert

Property was dated and worn out. Staff was great and so was the location.

Leisure Self

10/10

Exceptional

23 Jul 2024

Candace

Just right stay!

Got there early, no problem. Got checked in and got to our room and got settled. The ready for concert Day 1.
Our stay was restful and fun. The Grab and Go Breakfast was fine! Coffee was amazing and everything fresh.

Friends_and_family Family

2/10

Poor

08 Jul 2024

Rishi

Broken washroom, narrow room doors, AC wasn't working in peak summer and most of the time, no guest services person at front desk . You need to call for hours

Business Self

4/10

Poor

30 Jun 2024

Linda

Okay stay

It was okay, didn’t have much toilet paper and had no soap in room so I had to ask for some. The toilet paper I didn’t notice there was no backup until I was in my PJ’s.

Friends_and_family Family

2/10

Poor

30 Jun 2024

Verified traveler

The place was dirty and smelled. I killed several roaches and bugs. I went to pull out the sofa bed for my kids and it was disgusting. The shower faucet drips constantly and at night you can hear it dripping. There were no pans to cook on despite having a miniature kitchen. My son requested a plunger and was told, he could come get it. This is my last night here and thankfully, I will not be coming back.

Friends_and_family Family

10/10

Exceptional

29 Jun 2024

Diesel

Well mannered, Always smiling, and felt very welcoming and safe

Family_with_children

10/10

Exceptional

06 Jun 2024

Maria

Great

Place met all of our needs
Clean and comfortable

Friends_and_family Family

4/10

Poor

08 May 2024

Glenna

Run down

There was a problem with the payment that was straightened out on Tuesday, four days after my stay.
They had me pay again, when I had payed through the Hotels.com site.
The property was run down. The bathroom had mold. The floor was unclean.
The one plus was it was quiet. I had an early morning and I was able to sleep the night before.

Business

4/10

Poor

07 May 2024

Jessica

The land of dog poop & cigarette butts

We booked this stay only a couple hours before arrival, because the hotel that I booked last year left us with nowhere to stay. We were contacted 4 hours before checkin, that our hotel that we booked 6 months ago was overbooked & they wouldn’t honor our reservation for 11 people & a dog. They said they would cover another accommodation available through hotels.com, & this was pretty much the only place we could find that would sleep all of us & allow our dog, although we wouldnt be in suites where we would all be together, rather in separate rooms. But it gave us a place to stay & sleep, in a situation we needed to quickly find a solution to. So we booked it.
Jordan at the front desk was amazing, but that’s where the positives stopped. We were in building 3, which the outside of was disgusting. Cigarette butts & dog poop was everywhere. Stairwells & sidewalks were so dirty. One night, after dinner, I was walking along the side of the building on the parking lot. It was dark & I stepped in something, to which I slipped in. It was dog poop, now all over my shoe & foot. I was so disgusted. We have a dog & clean up after him. Other people are just nasty. It was literally everywhere around that building. I was so embarrassed because I had both my parents & my in-laws along with us, & this is the experience they had. The rooms were ok. The king size bed was comfy, but those that were on the sofa beds said they were awful! To top it off, the original hotel then refused to pay.

Friends_and_family Family

4/10

Poor

05 May 2024

Brandy

It was just ok and very overpriced.

Self

10/10

Exceptional

27 Apr 2024

Charles

Nice place as you would expect

Business Self

6/10

Pleasant

21 Apr 2024

David

Too tiny for 4

The room seemed tired. One badly stained sheet. Pullout sleeper was tiny and the advertised room for 4 was really only good for 3.

Friends_and_family Family

8/10

Excellent

07 Apr 2024

Nels

It's an older property so it's a little run down, but it served it's purpose.

4/10

Poor

01 Apr 2024

Anne

Nothing

6/10

Pleasant

24 Mar 2024

Alli

Sub Par.

Our lock didn’t work but we didn’t complain. It was only one night and was card reader entry. The location itself is great but the surroundings are very dirty. Room was spacious. Average cleanliness but no shampoo in the shampoo bottle left in shower.

Friends_and_family Family

4/10

Poor

20 Mar 2024

Aishah

Not staying here again.

We were in town for a funeral. The staff was nice. You have to checkout dishes and pans. We found that out after we got to our room. Our door worked when it wanted to. Most of the plugs did not work.

Friends_and_family Family

8/10

Excellent

19 Oct 2023

Luis

It was right of the freeway. Kinda of hard to get to because it is hidden.

6/10

Pleasant

15 Oct 2023

patrick

too much for too little and people need to pick up

outside trash everywhere-bottle caps all over-room phone was not working-i had to go to the front desk to pick up my kitchen utensils (they didnt have pots and pans for cooking), i was not offered any discount off my price for the extra work of myself doing what i was paying for. i chose this place specifically because of the in room kitchen.

Self

2/10

Poor

08 Oct 2023

Toe Wai

Very old and run down rooms, toilet won’t flush properly, the fridge provided is rusty

Leisure Self

4/10

Poor

29 Sep 2023

Rebecca

For $100.00 + not worth the money I

Checked in at 1:00am. Was told coffee maker in room. No coffee make, no trash can in room at all. Mattress was terrible (lumpy) on right side.

Self

6/10

Pleasant

16 Sep 2023

Dana

I liked the staff. They were great. The only problem I had was the kitchen and bathroom floors were sticky and dirty. I recleaned the floors and the white towels i used had black goop all over them. Not sure why they didnt clean them because they jad obviously cleaned the room.

Business Self

10/10

Exceptional

23 Aug 2023

Martha Sue

A+++++ Rating Without A Doubt.

Highly recommended by me, thats for suuuuuure! Extremely friendly staff, super clean rooms, everything you could possibly ask for in comfortable hotel stay. Thankyou so much, Extended Stay America….. I will definitely be back again.

Friends_and_family Friends

4/10

Poor

30 Jul 2023

Tonya

Room was not very clean, carpet was filthy & stained. Bathroom floor was dirty. There are no amenities... no blow dryer. No shampoo or conditioner. Had to make a target run. There was soap. No elevator so carrying heavy lugguge up 2 flights of stairs was unbearable.

Partner

8/10

Excellent

04 Jul 2023

Lisa

Attention to detail needed

We are return customers. This stay was comfortable; however, the floor was quite dirty. I spilled some water and when I wiped it up, the rag was black. Everything else was comfortable and quiet.

Partner