Name: Clarion Pointe Franklin - Nashville Area
Address: Hospitality Drive 6210, Franklin, 37067, US

6/10

Pleasant

26 Jul 2026

Edward

Shower was pretty bad. Needs repairs

10/10

Exceptional

26 Jul 2026

Sharon

The place is nice and quiet and clean wonderful people and

10/10

Exceptional

25 Jul 2026

Jim

Great place for small family, definitely returning.

6/10

Pleasant

24 Jul 2026

Tina

Just ok. Clean, but that was about it. Bed way too soft and uncomfortable.

10/10

Exceptional

21 Jul 2026

Sabrina

Everything was great. Staff was great. Pool was great

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Anne

It’s wasn’t comfortable.

Family_with_children

10/10

Exceptional

19 Jul 2026

joseph

The staff was very friendly. The pool was nice and clean. The area has many restaurants and music venues.
All at a good price for the area.

Partner

8/10

Excellent

18 Jul 2026

Heath

Clean comfortable toom

10/10

Exceptional

18 Jul 2026

Helen

This place is good for an overnight stay. The staff was very friendly and helpful. The pool was nice our granddaughter enjoyed swimming in it. The breakfast was very limited to all carb options: cereal, waffles, sugared yogurt.

Family_with_children

4/10

Poor

14 Jul 2026

Lauren

Room was not clean, it smelled of wet laundry that sat out for a few days. The carpet had some stains which made me not want to ever be barefoot in the room and the shower had mold. The bed was pretty comfortable.

Partner

4/10

Poor

14 Jul 2026

Samantha

It smelled musty and the place just felt dirty. The breakfast was minimal and they ran out of coffee and orange juice. We had to wait for several minutes to check in - no one was at the front desk. There was no way to alert staff we had arrived. Finally several staff left a private room all at the same time. The gym felt run down and dirty.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Lexie

Front desk was SUPER kind and the room was pretty good as well. The breakfast was pretty limited w just cereal, waffles and yogurt but overall not a bad place

Pet

8/10

Excellent

09 Jul 2026

Meredith

Basic hotel stay reflective of the pricing. But it was clean, the staff was nice and helpful, and we had no issues at all. We had our dog with us and it was quiet enough that she wasn't bothered. We didn't use the pool but it looked clean and useful. Breakfast ended earlier than expected so we missed that. Not too fancy but no complaints!

Partner

8/10

Excellent

03 Jul 2026

Jeffrey

The staff in the lobby was very accommodating. They let us check in late, and check out an hour later than usual. They were very helpful and polite people

Friends

10/10

Exceptional

01 Jul 2026

Carol

Clean

Family_with_children

10/10

Exceptional

01 Jul 2026

Lori

Everything was wonderful. We would definitely stay there again

2/10

Poor

28 Jun 2026

Carolina

Everything was horrible about this place. Active mold in the bathrooms terrible smell all around. Bad customer service. Elevators wernt working properly. Non working refrigerators. Splattered unknown liquids on the walls. As soon as we noticed the poor cleaning and active mold in rooms, we got a hold of staff and requested a full refund and ended up booked a different hotel reservation elsewhere. If I can give zero stars I would. We were traveling with small kids so all this was so inconvenient. Their pictures on expedia are tremendously deceiving. Terrible terrible experience.

Family_with_children

6/10

Pleasant

28 Jun 2026

Debbie

This place was just ok. We stayed for two nights because of the location and the price was good. Breakfast did not have much for options. Just waffles, sugary cereals, sugary yogurt, so not good for anyone who eats healthy. Some staff do not seem to speak English, and the rest are ESL, so that makes things difficult. The pool area only had two chairs with cushions on them, so it was not set up for use in late June. Would not stay here again.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Nadiya

Reception was very friendly and helpful.

Family_with_children

10/10

Exceptional

24 Jun 2026

William

Great place, nice staff, clean, plenty of towels, pillows, and coffee

Friends_and_family Family

8/10

Excellent

22 Jun 2026

LaRicus

This hotel is perfect for a weekend stay. This was my family’s fourth time staying here and I am always satisfied. The only complaint that I did have this time was that the bathtub needed to be re caulked because it did have mildew present and in the room it smelled like mildew. Again, this was the first room out of 4 times that we encountered this issue. It won’t prevent us from staying again, but I will request a different room if we encounter this again. Also, if you want a hot, buffet breakfast they do not offer it, however they do offer breakfast but there isn’t much to it. Waffles, oatmeal, cereal, and fruit and yogurt, along with coffee, juice, and tea.

Family_with_children

4/10

Poor

21 Jun 2026

Brandy

There was so much grime everywhere. I couldn't wait to leave! I'll never stay there again.

Family

6/10

Pleasant

17 Jun 2026

Dolores

Rooms are clean. Place is being remodeled. Night staff very friendly. Day staff not very friendly if you can find 1. Breakfast be sure you go early as its gone quickly.

Family

8/10

Excellent

09 Jun 2026

Kimberly L

Comfy bed, great for a quick stop

Family_with_children

8/10

Excellent

02 Jun 2026

Jody

The staff was helpful and friendly. Breakfast was good, no eggs, bacon etc but waffle machine was great and other non-hot foods. King size bed was super comfortable. Great value for the price.

Pet

8/10

Excellent

01 Jun 2026

Nathan

Affordable and had all the basics we needed.

Family_with_children

6/10

Pleasant

29 May 2026

John

The room was clean and the front desk attendants, and breakfast attendants, were very pleasant and gave attention to detail. The beds weren’t the most comfortable but weren’t really bad either However, the sofa bed was not great. The biggest problem we had was with the housekeeping staff. They would not give us clean towels. We had 3 towels for 5 people. They would not give us clean towels until we gave them our dirty towels, even after I explained that we only had 3 towels to begin with. We were all getting ready to shower and only had 3 towels, which we had to share. This happened 2 days in a row and was very frustrating. If it weren’t for that, I would definitely stay there again. However, I will stay somewhere else next time with hopes of having enough clean towels for everyone in our party,

Family

10/10

Exceptional

27 May 2026

Amelia

The manager at the front desk was amazing and so helpful! He made sure we had a room near the dog relief area since we brought our dogs. He also helped us to stay another night and keep us in the same room. He was very friendly and attentive. The oatmeal and coffee were a great quick breakfast, and the room was cozy as we also had our infant. We would love to stay again when visiting the Franklin area.

Friends_and_family Family

4/10

Poor

26 May 2026

Trevor

Mold in out bathtub, lobby had an unpleasant odor coming from it. Continental breakfast was underwhelming. Staff was friendly, but the hotel is definitely noisy at night in the hallways.

Business Partner

6/10

Pleasant

25 May 2026

Daniil

The room was clean, but the air in the room was very humid, paper bags became wet overnight. They use plug-in air fresheners inside the rooms. I wonder if they are trying to mask unpleasant smells.
The breakfast is almost nonexistent.
The staff on the contrary was very helpful.

Family_with_children

10/10

Exceptional

24 May 2026

Paula

Great staff, rooms clean and very large. Breakfast was okay but not enough for all guests.

Friends_and_family Family

4/10

Poor

22 May 2026

Amy

There was no body soap for the shower. The room we were in was damp. Like if we walked with bare feet, our feet felt wet. It smelled musty. Just felt gross. The man working the desk was confusing and didn’t explain anything well. The waffles in the morning were good.

Partner

10/10

Exceptional

21 May 2026

deidre

This was the second time we stayed here while passing through Nashville area. Both times its been very clean, quiet for sleeping, and a safe area to stay. Front desk gal was super friendly. Quick and easy check in. Only thing that was a bummer is there is nothing at breakfast that was gluten free. We highly recommend to stay here.

Friends_and_family Family

10/10

Exceptional

19 May 2026

LaRicus

When you first pull up to the property you could be slightly skeptical, but once you enter it is a really nice, clean, and spacious hotel. It is also surprisingly decently updated. The one downfall I will say is that the breakfast is extremely scarce. They have a waffle iron to make waffles, oatmeal, cereal, and a fridge with a small amount of yogurt cups. I feel like they could at least have small pastries, muffins, or bagels. Other than that it’s a great place to stay and we will return.

10/10

Exceptional

19 May 2026

Carlos

The room looked great and it was spacious and the bed was comfortable. I like staying there every time I visit family in the area. My husband, my dog and myself fit comfortably in the king size bed. The breakfast could improve by adding some warm options like scrambled eggs. I had waffles, cereal and yogurt and they were all good.

Partner

8/10

Excellent

16 May 2026

Neely

Felt very safe in this hotel. Perfect location not too far from things to do, and quiet as well. There were some stains on the carpet on the second floor hallway and it smelled like dog. The room did not smell bad, was really clean and I appreciated how cool the room got with the ac. Tvs need updated but I don’t mind the older channels. Breakfast was in a small space but really good. Not too many options to pick from but the quality of the food was good.

Partner

10/10

Exceptional

15 May 2026

Leon David

Nice clean place, easy checkin.

Friends_and_family Family

8/10

Excellent

15 May 2026

James

Very nice no microwave in room and the toiletries were a little lacking I would stay there again.

Partner

10/10

Exceptional

08 May 2026

Tim

Breakfast menu was lacking but understandable.

Partner

4/10

Poor

05 May 2026

Khadijah

Staff was nice but breakfast was terrible too small nasty my face broke out while I was there

Friends_and_family Family

6/10

Pleasant

02 May 2026

Janice

Room was clean however we found dirty socks in top of closet shelf and we had no hot water in the evening when returned to hotel after 9pm only warm water temperature. Breakfast was simple and no gluten free options or protein (meat) just fruit, yogurt, cereal and waffles.

Partner

8/10

Excellent

02 May 2026

Vanessa

The attendant that checked me in was very nice. I believe her name was LaLa. The only thing that I didn’t like was that the mattress was too hard. I didn’t get much sleep. Very uncomfortable.

Family_with_children

10/10

Exceptional

01 May 2026

Juel

The Breakfast Was Good Just continental The hotel was very clean

Friends

6/10

Pleasant

25 Apr 2026

Peter

Eh, typical renovated by a foreign person hotel. Weird smell in the lobby, wall damage painted over, elevator that reminded me of my college dorm. Room and bed were clean enough. My client asked “what hotel are you saying in?” And I definitely did not want to tell them. I was okay staying here because it was a solo trip and was cheap - definitely would not bring my family here.

Self

8/10

Excellent

23 Apr 2026

Sharmen

Nice area. The hotel appears to be a little older but clean

Self

6/10

Pleasant

21 Apr 2026

Matthew

Breakfast was lacking. Only thing that was hot were the waffles. Cereal,yogurt,juice and coffee offered. Building is older.

Family

8/10

Excellent

20 Apr 2026

Lacey K

Staff was very helpful!

Self

6/10

Pleasant

18 Apr 2026

Rusty

Crappy breakfast options only cold cereal, garbage oatmeal, highfrutose corn syrup juice and low quality yogurt. There were cracks in the ceilings drywall. The host at the frount desk was amazing.

Partner

2/10

Poor

11 Apr 2026

brad

Bugs in the lobby, broken door, no hot water, every towel we got was stained, no hair dryer, no microwave, shower head is moldy doesn’t look like it’s ever been cleaned, tiny pillows, ac barely works and is controlled so you can’t turn it down past a certain temp so we woke up drenched in sweat multiple times throughout the night, the beds are full size not queen, absolutely not worth what we paid and not as nice and upscale as advertised by any means.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Evelyn

Convenience, clean shops nearby staff was very friendly and accommodating only issue. The pool was having issues. Pool was not working

10/10

Exceptional

05 Apr 2026

Angela

The rooms were clean and the beds were quite comfortable. The front desk lady was very kind and friendly

Family_with_children

10/10

Exceptional

04 Apr 2026

KRISTY

Excellent place
Clean and comfortable.

Family_with_children

8/10

Excellent

03 Apr 2026

Katlyn

Staff was friendly throughout our stay and newly renovated rooms made the space homey!

My only issues were random stains on the walls of our room and small provided toiletries.

Friends_and_family Friends

10/10

Exceptional

01 Apr 2026

Tracy

Clean, quiet, and comfortable with all we needed for a good price.

Partner

10/10

Exceptional

29 Mar 2026

Charles

Love this hotel great staff... Breakfast needs help...

10/10

Exceptional

29 Mar 2026

Kaden

Clean room, limited breakfast, no complaints. I would definitely stay here again.

Partner

10/10

Exceptional

27 Mar 2026

FELIPE

Room was fine, breakfast ok, got a little messy with sticky floors but good enough

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Sandra

Perfect location. You are close to shopping and restaurants. The Franklin location is quiet and peaceful.
I highly recommend it.

Friends

10/10

Exceptional

24 Mar 2026

Greg

Perfect

Partner

8/10

Excellent

22 Mar 2026

Jennifer

Friendly staff, decent stay

8/10

Excellent

21 Mar 2026

karl

Did not use any services. Breakfast was more continental style than most hotels in the same category.

Family

10/10

Exceptional

16 Mar 2026

Crystal

Everyone was very nice

Family_with_children

8/10

Excellent

16 Mar 2026

Barry

Staff couldn't have been more friendly and helpful. Room was very clean.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Delores

Rooms were spotless, beds were so comfortable. Fresh towels and wash clothes daily. Good breakfast and staff was so nice and helpful.

8/10

Excellent

01 Mar 2026

Kathleen

Staff courteous, clean hotel, perfect for dogs (large safe area to walk pets

Pet

6/10

Pleasant

28 Feb 2026

Raul Silva

Bugs in room

10/10

Exceptional

27 Feb 2026

Kristie

Check in was so quick, which was great because it was late. Breakfast was good, the room was clean and cozy. Great price too!

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Cary

Staff was wonderful.

Partner

10/10

Exceptional

22 Feb 2026

DUSTIN

The room was spotless. Very comfortable. Great place for the price. Will stay again

10/10

Exceptional

22 Feb 2026

Michael

Clean room. Very nice staff

Partner

10/10

Exceptional

16 Feb 2026

Albert

It smelled really good in hotels soon as I walked in

Friends_and_family Friends

8/10

Excellent

15 Feb 2026

Jennifer

The room was clean and the front desk staff was friendly
Good stay

Friends_and_family Family

6/10

Pleasant

31 Jan 2026

Susan

Reading all the recent reviews at were 10/10, they mist have stayed at a different hotel - or never at a hotel before. While this hotel was fine, it was way below my expectations. Specifically, the breakfast. It was much poorer than others—again, fine, but not up to par with any others. Terrible coffee, few options, and a waffle maker that clearly doesn’t get cleaned as our waffles stuck to the iron. The add ins for the oatmeal were so old & dried out that I couldn’t even add them to my instant oatmeal. Clearly they were understaffed as no one was cleaning the area and cereal was a mess. I would consider staying here again, but it wouldn’t be my first choice given the previous ratings as my expectations were not met based on them.

Partner

10/10

Exceptional

30 Jan 2026

Ellen

Room was large and clean. Staff was very nice. Breakfast was very basic. Good grassy area for dog.

Partner

10/10

Exceptional

28 Jan 2026

William

Clean, comfortable room! Front desk (Lala) was super helpful and very friendly! Would always stay here again.

10/10

Exceptional

26 Jan 2026

teresa

Excellent facility, clean and new. Very friendly staff. There was an impending ice and winter storm coming and I had to cancel a three day trip to Nashville and only spent one night. The manager was so kind and generous and issued me an extremely generous refund. I will stay here every time I visit Nashville in the future. HIGHLY recommend.

Self

10/10

Exceptional

23 Jan 2026

Samuel

Room was very clean, staff was friendly and helpful! Highly recommend

Business_and_leisure Family_with_children

10/10

Exceptional

16 Jan 2026

Niki

Check in was great! I wish I knew her name that took care of us but she was awesome!
Room was clean and decently comfy.
My only little complain was a tiny bit of mold around the caulking on the tub. Other than that, everything was good!

Business

6/10

Pleasant

16 Jan 2026

Jamie

There was a stain on one of the sheets in my room.

Pet

10/10

Exceptional

15 Jan 2026

Andrea

The lovely lady at check in was very sweet and very efficient

10/10

Exceptional

08 Jan 2026

Lorie

Very nice clean property and room. Very friendly staff, definitely would stay again!

Leisure Partner

10/10

Exceptional

05 Jan 2026

Elijah

Good

10/10

Exceptional

05 Jan 2026

Barb

Staff was helpful and understanding. Room was clean and affordable.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

joan

We stay here twice a year to visit Nashville.
Hotel is in a safe quiet area a few minutes from the hwy. Rooms are always very clean & amenities plentiful.
The staff are all very courteous & helpful we love them & definitely makes the stay much more enjoyable.
My only complaint would be regarding the room fridges that they never seem to be working.
See ya again soon.

Business Family

10/10

Exceptional

04 Jan 2026

Maria

Everything was great! Staff was super friendly and helpful and offered replacements for forgotten amenities and fresh linens daily

Friends_and_family Friends

8/10

Excellent

31 Dec 2025

Ying

The room is clean, but the bathroom is a little bit outdated with uncontrollable water temperature.

8/10

Excellent

28 Dec 2025

Christy

.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Carissa

The entire hotel from lobby, elevator, hallways, to the room is so clean. Thoroughly impressed. I did not catch the lady's name at the front desk but she was so sweet and friendly. Cannot recommend this place enough. Phenomenal experience overall.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Richard

Very accommodating staff. Highly recommend!

Leisure Family

10/10

Exceptional

24 Dec 2025

heather

Great staff and clean comfortable room

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Zachary

Was a perfect place to stop for the night! Efficient service and a pretty clean room! Definitely a great value!

Leisure Partner

10/10

Exceptional

22 Dec 2025

Ken

Very nice room

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Irice

The lady at the front desk when we checked in at night was so sweet and kind, and she was probably the highlight of the stay. When we got to our room, we discovered that it was not very clean at all. There was food and stuff left under the pull out couch and crumbs all in the cushions. The bathroom was okay, but there was some mold and mildew and general grime in the tub. The breakfast bar in the morning was small, which is fine, but it was kind of messy as well. Dirty waffle iron, cereal despensers were full of what looked like old crumbs, and the decaf coffee was barely warm. I think it has the potential to be a nice, budget friendly hotel, but it just needs a really good cleaning. I probably would not go back unless everything else was booked.

10/10

Exceptional

21 Dec 2025

Angela

Comfortable, clean, super friendly staff.

10/10

Exceptional

20 Dec 2025

Natalie

Bathroom needed cleaned better, still hair in the shower. No shampoo bottle and conditioner bottle nearly empty. Comfortable beds.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Cari

Clean

Friends_and_family Friends

10/10

Exceptional

10 Dec 2025

Jessica Lynn

Ok hotel for the budget price. Wish the room had its own microwave. The only dislike was having the room cleaners standing outside my door while waiting for me to check out as a female felt a bit weird

Leisure Self

10/10

Exceptional

06 Dec 2025

FRED

Nice clean room. Friendly Staff.

10/10

Exceptional

04 Dec 2025

Brandi

Everything is so comfortable, beds and pillows. Everything I saw was clean as well.

10/10