Name: Comfort Inn Franklin Highway 96
Address: 4202 Franklin Common Court, Franklin, 37067, US

8/10

Excellent

20 Jul 2026

Mark

All good

Family

2/10

Poor

17 Jul 2026

Marsha

Was very disappointed ... not at all what I expected of the Comfort Inn,

Family

10/10

Exceptional

17 Jul 2026

Melissa

Stayed here several times, always greeted with a smile. Staff is very friendly and willing to help when they can. Great breakfast, clean rooms. Always make a point to reserve here when I stay in Franklin!

Friends_and_family Family

4/10

Poor

16 Jul 2026

Christopher

Hard bed, worn out and nasty pillows. Pool not available. Dirty towels. Coffee poor. Cereal selection poor.

Family

10/10

Exceptional

13 Jul 2026

Josh

Clean room, free breakfast, helpful staff

2/10

Poor

06 Jul 2026

Allison

The air in our first room was very cold and couldn’t be adjusted, so they moved us to another room in which the air was blowing on the coldest setting, but wasn’t enough to cool the room. The air units in the rooms need to be fixed and maintained, especially for hot summers.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Parker

Smell of smoke was not good and the property did not seem very clean. The worker at the front desk was very nice though.

Partner

6/10

Pleasant

14 Jun 2026

Ashley

A

Partner

6/10

Pleasant

09 Jun 2026

Celeste

Room could use some updating but overall was pretty clean. We checked in around 10:30 PM and realized we didn’t have any towels or washcloths. Front desk lady was able to get us some. Otherwise, it was good for the money! We weren’t looking for upgraded and fancy so it was good for us!

Partner

4/10

Poor

27 May 2026

Janese

This hotel needs help.

6/10

Pleasant

16 May 2026

Stuart

Practical location. Polite reception staff. Room was clean but smelt musky/smoky. To open/close the door we had to lift the door up. The hotel needs renovations. Very basic. Comfortable bed. Free parking.

Partner

4/10

Poor

08 May 2026

Tia

The hotel was not the cleanest. The breakfast was a joke. Hardly anything to choose from. The bedding had holes all in it.

Friends_and_family Family

10/10

Exceptional

03 May 2026

DONNA

There was a wide selection of breakfast items so even a picky eater could find something to their liking. The beds and pillows were very comfortable and the staff friendly.

8/10

Excellent

28 Apr 2026

Glenn

The gentleman behind the counter went out of his way to help us. Great customer service!!!

Family

2/10

Poor

22 Apr 2026

Jessica

Ok so the rooms shown is only a handful of the ones I upgraded yes I said upgraded to get an older, run down room and checked in by a front desk person whos hands were so dirty ot looked like his hands were in a toilet...so here it is so please read
Up upgraded room all pics were the renovated..I got the scariest room at the top floor at the end of a hall.
Construction was on the floor smell was potent, dirty and loud and I had to walk through it to get to the room.
Room vanity lights x4 out of them 1 didnt work, others were different
Blood on parts of 2 walls
Mold in the ceiling coming out of vent black
Hairdryer fellnoff the wall hanging
Door was broken
Open closet that had an awful smell
Tv was not working properly
Bedding stained
We complained on why im paying more for a run down room so they changed it but as we grabbed our stuff a roach was running across the bed
Bip im discusseted
So back to the front desk to be greated with a bad attitude manager

Partner

2/10

Poor

19 Apr 2026

Shane

Under construction, paint products justcsetting around, stunk, plastic covering up and down the hallways, rooms dirty, drywall busted and exposed.

Friends_and_family Family

2/10

Poor

15 Apr 2026

Rosemary J

The property was fine. It was clean and the staff were ok. I was charged a $50 hold and they kept the money even though I literally just slept there. The room was exactly the way I found it when I left.

2/10

Poor

12 Apr 2026

Jamie

Dirty, shower sprayed water everywhere when I told the staff she said “ doesn’t surprise me”… gross place would not stay there again

Family_with_children

10/10

Exceptional

11 Apr 2026

Crystal

Good fresh breakfast and very friendly staff.

Family_with_children

10/10

Exceptional

31 Mar 2026

JOHN

The Breakfast was fine--eggs, sausage, yogurt, bagels, coffee, milk, etc.
Water in unit was always hot--excellent!
TV did not work properly at first but when warmed up it worked better.
Desk Staff was excellent!!! Couldn't be nicer!!!

4/10

Poor

25 Mar 2026

Amy

This hotel is located in a very convenient spot. That’s the best I can say about it.

Family

2/10

Poor

23 Mar 2026

Zion

They had bed bugs at property. Lifted sheets to check and two fell out of the cover. Strong paint smell as well throughout the entire building. For the room itself it was deviously presentable. But did have bed bugs

Friends

8/10

Excellent

07 Mar 2026

Tom

Hotel was under renovation

4/10

Poor

28 Feb 2026

Hannah

There was no toilet seat, and the linen was stained. Pictures were upside down.

2/10

Poor

27 Feb 2026

Andrew

I was not notified that there was going to be renovations occurring and the noise was unbearable, and the workers were extremely rude and obnoxious.

Self

4/10

Poor

24 Feb 2026

Kari

The hotel is ran down. They are “renovating”. Bathroom walls and bathroom door was filthy. Shower was old and visible mold around tub drain. Bathroom light went out, requested to have a new bulb brought in. Smoke alarm was beeping, requested to have new battery replaced. Room was not cleaned when we returned. Needed more towels brought up. After check out and arriving at home, my daughter realized she left a sentimental stuffed animal on the bed. I called 3 times to check with housekeeping. They said it wasn’t there. I know it was, we didn’t touch luggage between hotel and home. It’s just a stuffed animal but it’s the principal of the matter that housekeeping denied it being in our room. I can’t handle the dishonesty.

Family_with_children

10/10

Exceptional

12 Feb 2026

CHERYL

convenient even under renovation. employees are nice

Business_and_leisure Family

4/10

Poor

10 Feb 2026

Desmond

The hotel was undergoing renovations during my stay, which wasn’t clearly communicated in advance. Breakfast was very limited—there was no coffee or water available. Given the disruption and lack of basic amenities, it’s hard to understand how the hotel is charging full market rates.

10/10

Exceptional

06 Feb 2026

Tim

Was exactly how d

10/10

Exceptional

09 Jan 2026

Charlene

My family and I enjoyed are stay at the hotel staff was amazing night person front desk name jay went over and beyond to make us comfortable.

10/10

Exceptional

09 Jan 2026

Lynnai

Always a pleasure. Hot tub rooms very affordable. Beds comfy. Always accommodating! We visit often for both business and pleasure.

Business Partner

10/10

Exceptional

09 Jan 2026

Lynnai

Always a pleasure. Love the hot tub rooms!

Business Partner

10/10

Exceptional

09 Jan 2026

Konner

Stay in their hot tub rooms at least 7 or more times a year. Not a 5 star but rooms are clean, staff polite and accommodating, and cant beat the price for private hot tub.

Business Partner

10/10

Exceptional

09 Jan 2026

Pat

Great front desk staff, comfortable room, clean, good breakfast

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

larondria

The hot tub didnt work and it cost extra for that service for the hot tub not to work.

Partner

2/10

Poor

21 Dec 2025

Robert

The AC in the room was broken, the sink in the room was completely clogged, and the breakfast ran out of many items.

Family_with_children

8/10

Excellent

20 Dec 2025

Bill

We didn’t eat breakfast at the motel. Left before it started. Room and property was clean. Staff was nice. Bed was lumpy and hard

Leisure Partner

10/10

Exceptional

13 Dec 2025

Susan

This hotel is easily accessible from I65. It's a safe neighborhood and right beside Cracker Barrell and other dining options nearby. I enjoyed the large jacuzzi style bathtub inside the main room but was disappointed to find that after the water filled the jets didn't work. The bed was a bit hard for my preference but everything was clean and the staff was nice.

10/10

Exceptional

13 Dec 2025

Renee

Clean rooms. Excellent staff. And free breakfast was a plus

Leisure Family

10/10

Exceptional

17 Nov 2025

Lynnai

Thank Ron for always making our stay enjoyable. We are glad to see ya every time we visit. Love your outgoing personality. Your many years there show your dedication to making comfort inn 96 a great stay. Over a dozen visits this year so far for business.

Business Partner

10/10

Exceptional

17 Nov 2025

Lynnai

We have been 13 times this year for business trips and have enjoyed every stay. The reason our stay is awesome is due to a staff member there. His name is Ron. He always makes sure we are taken care of. Wonderful personality!! His help and and the hot tub rooms is why we stay at the one in Franklin Tn. Comfort Inn 96.

Business Partner

10/10

Exceptional

31 Oct 2025

autrey

Clean

Friends_and_family Family

4/10

Poor

21 Oct 2025

Mark

Ant infestation. Safe didn't work. Crud in the corners of the bathroom on the floor. Daily cleaning missed twice. Loose toilet seat and it wouldn't stay up. Breakfast was nearly inedible.

8/10

Excellent

19 Oct 2025

Cindy

Could have been. Better

2/10

Poor

15 Oct 2025

Thomas

I would never recommend this hotel. We were there 4 days. There were only 2 bath towels which were replaced every 3 days. No one emptied our trash. My husband took it out. The room was small and needed updating. The breakfast was terrible. Hardly anything to eat. I was lucky to get cheap yogurt. Great value brand. Ironing board was missing. The phone didn’t work. It didn’t have a dial tone. We won’t be staying here again.

Leisure Pet

8/10

Excellent

14 Oct 2025

Frank

No blackout curtains in the room.

Leisure Partner

8/10

Excellent

13 Oct 2025

Aleta C

I didn’t like that the stuck a receipt for my stay to the outside of the door rather than underneath the door. I would have preferred not having my name and address and my being a solitary traveler available for every group of construction workers in the hotel to see. Maybe I should lower my stars to two, the more I think about it.

Leisure

6/10

Pleasant

04 Oct 2025

Tracy

Staff was friendly. Bed was comfortable. The room had ants. There was black on the wall next ro the shower.

Partner

2/10

Poor

30 Sep 2025

Yolanda

This hotel is in desperate need of renovations. As soon as we entered our room, we were hit with an overwhelming odor, a moldy bathroom, and visible stains on both beds. We requested something to help with the smell and were handed a bottle of wood cleaner — not exactly ideal for freshening a room. We asked to switch rooms, and while the second room smelled slightly better, it also had stained bedding. Both rooms were dark, outdated, and felt unclean. We ultimately decided to check out early. Definitely would not recommend until significant improvements are made.

Leisure Family

8/10

Excellent

29 Sep 2025

Louis

Large Hot Tub in room. Room was extremely clean. Staff was friendly. The breakfast was sub par but lots of places to eat around the hotel

Leisure Partner

2/10

Poor

26 Sep 2025

Kenny

Just fair. Dirty. Run Down. Diisappointing

Partner

8/10

Excellent

25 Sep 2025

THOMAS

It was good.

Self

10/10

Exceptional

23 Sep 2025

Mike

Toilet seat very loose.

6/10

Pleasant

18 Sep 2025

Kennedy

Hot tub was nice. Could’ve been a little cleaner, breakfast was good. Still have a hold on my card 3 weeks later

Business_and_leisure Family_with_children

4/10

Poor

03 Sep 2025

Verified traveler

Do not waste your $$ here

No tv remote in the room, had to ask for it. Couldn’t figure out how the curtains closed. Was not very clean. Ice machine broken, no sign to say that. AC unit was very loud. Housekeeping came by at 930a & continually knocked, even tho check out is at 11. Room smelt like cigarettes when I walked in.

Friends_and_family Family

4/10

Poor

30 Aug 2025

Adam

We arrived to find the indoor pool that was advertised is filled in with concrete. Then the ice maker was broken.
We had a jacuzzi room but only had 2 towels. When I asked for more towels the man at the desk seemed very irritated that I would need more than 2.
Finally the A.C. in the room leaked water onto the carpet. And not just a little. By the time I got up the next morning we had a moat around the bed. Standing water. That explains the off smell the room had.
Overall we were very disappointed. We routinely stay with Choice hotels and this was by far our worst experience ever. Avoid this place as there are many more options nearby.

Leisure Partner

4/10

Poor

24 Aug 2025

Joe

N/a

Leisure Partner

10/10

Exceptional

20 Aug 2025

Graciela

Everything was fine

10/10

Exceptional

15 Aug 2025

Wendi

Check in was quick. Unfortunately i got the rim across from the elevator, and the door closes very loudly.

10/10

Exceptional

10 Aug 2025

Jennifer

Clean & quiet

Just a quick 1 night getaway and we were pleased! Hotel is clean & quiet, staff was very friendly.

Partner

10/10

Exceptional

01 Aug 2025

Graciela

The places clean that's quiet and it's a good property The rooms are good and the staff is real nice

Leisure Self

10/10

Exceptional

31 Jul 2025

Sandra

Great staff

Staff was amazing. Very helpful!

Business

10/10

Exceptional

25 Jul 2025

Roberto

Great service

10/10

Exceptional

01 Jul 2025

Mercedes

Excellente service

Family

6/10

Pleasant

26 Jun 2025

Martha

We stayed at the hotel as it was close to the FirstBank amphitheatre. The hotel needs upgrade with TV channel selection. There was no fruit for breakfast and they ran out of sausage. The staff was friendly and professional. Would be nice if the cigarette smoking area wasn't at the front door.

Leisure Partner

10/10

Exceptional

23 Jun 2025

Samantha

Nice staff and room. Quiet.

2/10

Poor

13 Jun 2025

Katie

Don’t waste your money

They charged me $42 in incidentals and said I used hair dye on the towels. I did not use hair dyes on the towels my husband‘s milkshakes built and we tried to clean it up because we saw ants in the room. So all of it should’ve washed out of their cheap five dollar towels. The duvet cover is trash. The whole room stinks of stale air. The staff is rude. This will be the last time I ever say a choice hotel. I will be using Airbnb and home away from now on.

Business

8/10

Excellent

28 May 2025

Elisabeth

Great location. Quiet and clean. Definitely an older hotel but it was a nice stay.

Business Self

8/10

Excellent

25 May 2025

Joe Bill

Everything was good, but please spend just a little more on the toilet paper!!

10/10

Exceptional

20 May 2025

Dirk

Comfortable

Desk clerk at check in was friendly, maybe a little too friendly. Considers himself quite the comedian.
The room was very comfortable and clean. Pretty quiet for the most part. Easy parking.
Breakfast eggs and sausage. Hey, it was a hotel breakfest, what can I say.
Sorry that the pool was gone. Miseed thay from my last stay here.
Overall nice, comfortable and quiet.

Partner

4/10

Poor

18 May 2025

Verified traveler

Terrible for families.

The property looks nothing like the pictures. The person checking in was very rude and seemed bothered that he had to be there. There was a musty smell throughout the second floor. We also asked for extra towels because the shower sprayed water everywhere if you had it all the way on and they were very rude and didn’t want to give any extra. We also didn’t get any new towels for the second day we were there and were told they didn’t have any clean. I would not recommend this place, especially for family stays.

Friends_and_family Family

8/10

Excellent

08 May 2025

Lynnai

Could be better but overall good

We stay here about 5 or more times a year. We love the hot tub rooms. Great price. Most staff are great. Issues are its very outdated. Need updated tvs, streaming capabilities, better plugs, etc.

Partner

6/10

Pleasant

06 May 2025

Edward

So-so Place

The room was okay. Could use some major updating though. The breakfast was just okay. The cereal was stale so couldn't eat it.

Partner

10/10

Exceptional

04 May 2025

Patricia A

Nice room

Room was clean and comfortable. Hot breakfast, cereal, yogurt, coffee, juice, milk. Only complaint is parking is not good. I am handicapped and had to park around back in the unlit area.

Partner

2/10

Poor

03 May 2025

William

The tv is broken. Just stayed here for the night. Would have been nice to watch tv and chill after driving all day

Friends_and_family Family

10/10

Exceptional

02 May 2025

John

Good service, clean room

4/10

Poor

27 Apr 2025

Joseph

2 stars are appropriate for this place, the corner of the shower had mold in our room (215) and worn out furniture. It needs to be remodeled, but not a bad time if specifically used for sleeping. The bed was nice and clean

Business Family

10/10

Exceptional

24 Apr 2025

Pam

I was told the morning i left, that there would be receive a small amount on my card in 3-5 days.
Did not see it yet and has been10 days. I would still go back. Cleanliness is important and i had no problem with that
Staff was amazing

Leisure Friends

10/10

Exceptional

17 Apr 2025

Drevon

It was an amazing stay

6/10

Pleasant

13 Apr 2025

Julie

The front desk guy was a little overly friendly with me, and cordial to my husband.
It looked nice from the outside but the building was obviously old. We were on the second floor and the whole floor smelled weird/funky. Our sink drained real slow, the doors were dirty, especially the bathroom door. It looked like mold or mildew stains in the bathroom at the bottom and top of the wall by the tub. Even the walls in the hallway looked dirty. The mini fridge worked so that was great. It was wobbly though. The TV was old and the picture wasn't super great. The lobby was decent. breakfast was fine. They offered the regular diy waffles, yogurt, cereal, everything bagels, bread for toast, mini muffins, sausage links and scrambled eggs (a little too wet and mushy, for my taste and a few others that I overheard talking about the same thing.

Business_and_leisure Partner

4/10

Poor

07 Apr 2025

Phillip

Shower wall was cracked right through. Trim and Baseboards were rotting away

Friends_and_family Family

10/10

Exceptional

06 Apr 2025

Shailyn

Excelent. I will stay again.

10/10

Exceptional

30 Mar 2025

Dawn

Staff was very personable. Clean Rooms. Wonderful location for the price. And the Breakfast was. Decent options. Would stay again!!

Leisure Family

2/10

Poor

30 Mar 2025

Joseph

Wanted to charge $50 more than Expedia rate at check in. Staff was curt and arrogant. The room’s carpet is badly frayed, the common spaces are dirty and the shower never got warm. There are other hotels to choose, not this one.

Leisure Partner

6/10

Pleasant

29 Mar 2025

Shannon

This property is ok but could use some updates. The mattress for our king bed was awful.

Leisure Partner

6/10

Pleasant

23 Mar 2025

Natali

Needed a dog friendly road-trip over-night stop. Traveled w 2 adults 1 kid a d a dog in a king room suite. Size was good for us. The room needed a desperate refresh. Sofa upholstery had visible stains (I covered it w a sheet to sit on it), toilet seat looked to be melted in certain spots, towels were worn down where yiu could see individual fibers keeping the towel from a hole.
Didn’t bother with the shower. Overall it served its purpose for an inexpensive overnight stay.
They do offer breakfast and the pet fee of $30 is bery reasonable.

Leisure Pet

2/10

Poor

11 Mar 2025

James

Old, not very clean, television was antiquated, the door to the rooms were steel painted gray, kind of like a jail, they put us in a room with the people above us kept us up most of the night, and next to the mechanical room - opening and closing doors most of the night. The worst comfort inn we have ever stayed at.

8/10

Excellent

09 Mar 2025

Jackie

Price was what made us choose this place. We were coming home from Florida and just needed a place to sleep. We were traveling with a small dog so I requested a first floor room weeks before our arrival. Our room was on the THIRD floor. The tub had a large rust ring around the drain. Beds were comfortable and halls were quiet. Breakfast was below average. Would stay again if just for a place to sleep.

Leisure Pet

6/10

Pleasant

05 Mar 2025

Mary

Good service

4/10

Poor

28 Feb 2025

Ethel

Toilet tank fill & empty recycled about every 3 minutes. Couldnt sleep knowing it was going to gappen any second.
In room coffee was beyond awful. Tasted nothing like coffee.

Family

10/10

Exceptional

24 Feb 2025

Mark

Comfortable stay

The room was older but nice. The whirlpool was a nice asset. Took a bath in it but could not get the bubbles to work. Breakfast was plentiful and had great options.

Partner

6/10

Pleasant

24 Feb 2025

Cindy

Was an ok stay. Not much in yhe way of dining withun walking distance.

Leisure Partner

6/10

Pleasant

23 Feb 2025

caitlin

Place is average. Staff is nice. Clean but could use some updating. Bed was super uncomfortable. They don’t have a poop anymore. Which the photos show a gym under the “Pool” section so they didn’t say they had a poop directly but it’s a little deceiving.

Partner

2/10

Poor

19 Jan 2025

Charlie

The place was run down , they didnt have towels for us and never in 4 day did a full service the room , didnt throw out the garbage or make the bed ...needless to say i wont be staying there again..

Leisure Partner

4/10

Poor

18 Jan 2025

Brenda

Clerk at check in told me my card was declined w times after we saw the approved on the screen. So we used another card ,went th

6/10

Pleasant

04 Jan 2025

Mark

Great location

Leisure Partner

6/10

Pleasant

02 Jan 2025

Arthur

Our room door would not shut on it's own. Had ro force it closed.

Leisure Partner

10/10

Exceptional

28 Dec 2024

Muna

I really love the cleanliness and the quietness of the property

Business Partner

4/10

Poor

27 Dec 2024

Joseph

Wife in wheelchair requested handicapped room with walk in shower, was promised handicapped room but when checked in couldnt get room promised was a problem for wife

Business Family

2/10

Poor

17 Dec 2024

Isaac

Me relizaron doble cobro

Leisure