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Franklin Marriott Cool Springs

Nashville - TN · United States

700 Cool Springs BlvdView location

8.6/10Excellent486 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort8.8/108.8
Condition8.8/108.8
Location9.2/109.2
Neighborhood9.4/109.4
Quality10.0/1010.0
Value8.0/108.0
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Franklin Marriott Cool Springs

Enjoy recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 miles.

Enjoy American cuisine at Stave Regional Kitchen, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Franklin? This hotel has 29000 square feet (2694 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Make yourself at home in one of the 300 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.

Read more about this hotelShow less

Conveniences include safes and desks, as well as phones with free local calls. Distances are displayed to the nearest 0. 1 mile and kilometer. Aspen Grove Park - 1. 9 km / 1. 2 mi- CoolSprings Galleria - 2. 2 km / 1.

4 mi- Saint Thomas Medical Partners - 4 km / 2. 5 mi- Iasis Health Care - 4. 1 km / 2. 5 mi- SOAR Adventure Tower - 6 km / 3. 8 mi- The Factory - 6. 2 km / 3. 9 mi- Boiler Room Theatre - 6.

2 km / 3. 9 mi- Franklin Farmers Market - 6. 4 km / 4 mi- Fort Granger Park - 6. 5 km / 4. 1 mi- Crockett Park - 7 km / 4. 3 mi- Brentwood Library - 7. 3 km / 4.

5 mi- Maggie's Bark Park - 7. 5 km / 4. 7 mi- Heritage Foundation of Franklin and Williamson County - 7. 5 km / 4. 7 mi- Pull-Tight Players Theatre - 7. 5 km / 4. 7 mi- Franklin Theatre - 7. 8 km / 4. 8 mi.

Located in Franklin, Franklin Marriott Cool Springs is in the business district, a 3-minute drive from CoolSprings Galleria and 6 minutes from The Factory. This hotel is 4.3 mi (7 km) from Crockett Park and 4.8 mi (7.8 km) from Franklin Theatre.

Make yourself at home in one of the 300 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.

Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Franklin?

This hotel has 29000 square feet (2694 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No cribs (infant beds) available Car recommended LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is recommended for transportation to and from this property.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Minimal age
    21
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 5.00 to 20.00 per person
    • Fee for in-room wireless internet: USD 9.95 per night (rates may vary)
    • Self parking fee: USD 12.00 per night (in/out privileges)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Aspen Grove Park 1.9 km / 1.2 mi
CoolSprings Galleria 2.2 km / 1.4 mi
Saint Thomas Medical Partners 4 km / 2.5 mi
Iasis Health Care 4.1 km / 2.5 mi
The Park at Harlinsdale Farm 5.5 km / 3.4 mi
SOAR Adventure Tower 6 km / 3.8 mi
The Factory 6.2 km / 3.9 mi
Boiler Room Theatre 6.2 km / 3.9 mi
Franklin Farmers Market 6.4 km / 4 mi
Fort Granger Park 6.5 km / 4.1 mi
Crockett Park 7 km / 4.3 mi
Brentwood Library 7.3 km / 4.5 mi
Brentwood Baptist Church 7.5 km / 4.7 mi
Maggie's Bark Park 7.5 km / 4.7 mi
Heritage Foundation of Franklin and Williamson County 7.5 km / 4.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 300
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • 24-hour securityExtra charge
  • Bellboy service
  • Hotel safe
Show 23 more facilities & services
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant: 2
  • Banquet hall
  • Conference room
  • Meeting room
  • Business centre
  • Spa centreExtra charge
  • Breakfast
  • Snacks
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Franklin Marriott Cool Springs

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 29 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable15 photos

    Franklin Marriott Cool Springs

    DOUBLE KING SIZE BED

    Room photos

    15 photos

    Room overview

    Non-smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Fridge
    • Cable TV
    • Desk
    • Toiletries
    • Extra beds on demand
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-5

    Photos are not available for this room type.

    Franklin Marriott Cool Springs

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-5

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-2

    Photos are not available for this room type.

    Franklin Marriott Cool Springs

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Franklin Marriott Cool Springs

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    Franklin Marriott Cool Springs

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOMQUADRUPLE • GUEST ROOMQUA.GR

    Photos are not available for this room type.

    Franklin Marriott Cool Springs

    QUADRUPLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Franklin Marriott Cool Springs

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • Accessible • 1 Bedroom • 30 m²QUA.H6-1
    QUADRUPLE AccessiblePhoto unavailable6 photos

    Franklin Marriott Cool Springs

    QUADRUPLE Accessible

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-1

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB KING BEDDOUBLE • CLUB KING BED • 29 m²DBL.CB-KG
    DOUBLE CLUB KING BEDPhoto unavailable14 photos

    Franklin Marriott Cool Springs

    DOUBLE CLUB KING BED

    Room photos

    14 photos

    Room overview

    Smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-KG

    Room amenities

    • Fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Extra beds on demand
    • Toiletries
    • Desk
    • Cable TV
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLUBQUADRUPLE • CLUBQUA.CB

    Photos are not available for this room type.

    Franklin Marriott Cool Springs

    QUADRUPLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUBDBL.CB-1

    Photos are not available for this room type.

    Franklin Marriott Cool Springs

    DOUBLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Franklin Marriott Cool Springs

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUB • 30 m²DBL.CB
    DOUBLE CLUBPhoto unavailable25 photos

    Franklin Marriott Cool Springs

    DOUBLE CLUB

    Room photos

    25 photos

    Room overview

    Smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB

    Room amenities

    • Hairdryer
    • Bathroom
    • Shower
    • Bathtub or Shower allocation on arrival
    • Direct dial telephone
    • TV
    • Internet access
    • Fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Extra beds on demand
    • Toiletries
    • Desk
    • Cable TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Franklin Marriott Cool Springs

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 30 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable16 photos

    Franklin Marriott Cool Springs

    DOUBLE TWO DOUBLE BEDS

    Room photos

    16 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Direct dial telephone
    • TV
    • Tea and coffee making facilities
    • Fridge
    • Cable TV
    • Desk
    • Toiletries
    • Extra beds on demand
    • Bathroom
    • Safe
    • Individually adjustable air conditioning
    • Internet access
    • Ironing set
    • Shower
    • Bathtub or Shower allocation on arrival
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Franklin Marriott Cool Springs

8.6
Excellent
486 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
8.8 /10
Location
9.2 /10
Neighborhood
9.4 /10
Quality
10.0 /10
Value
8.0 /10
Amenities
8.4 /10
100 reviews shown
6/10
Pleasant
31 May 2026
Tommy
Very disappointed to have to pay to park as I stayed here last month and was not charged for parking. At a rate of $200+ I would expect to have free parking especially a parking lot owned by the hotel. So disappointing .
10/10
Exceptional
30 May 2026
Taniqua
Awesome stay was charged for the breakfast even though I had the breakfast cards but place was nice, gym area , area surrounding weather was great
Partner
4/10
Poor
01 May 2026
Ben
The staff were friendly and helpful, but the cleanliness of the room was a major concern. There was noticeable hair and dust throughout, and visible buildup in and around the vents in both the bathroom and bedrooms.

I’d recommend staying here only if necessary until these issues are addressed. The property is expecting renovations in the near future, so hopefully that will also bring improved cleanliness standards.
Family_with_children
8/10
Excellent
28 Feb 2026
Verified traveler
Nice , window seal was leaking,
Business Partner
10/10
Exceptional
26 Nov 2025
Johnny
Great room only issue that it’s sits too low to the floor
Business Friends
10/10
Exceptional
08 Nov 2025
Samantha
Clean rooms, small but decently equipped gym. Nice restaurant/bar in the lobby.
Business
10/10
Exceptional
07 Nov 2025
Kathy
Clean
10/10
Exceptional
01 Nov 2025
John
Due to the timeline we only had chance to look at the pool and we didn’t go in the fitness center.
Business
10/10
Exceptional
22 Oct 2025
John
This place was clean and nice and very enjoyable stay. The staff was super friendly and professional. We had a great time.
10/10
Exceptional
19 Oct 2025
Jon
Great
8/10
Excellent
12 Oct 2025
Trisha
The rugs in the common area were extremely dirty
Friends_and_family Family
10/10
Exceptional
20 Sep 2025
Ronald
Ok
10/10
Exceptional
30 May 2025
sammy
Clean, quiet and easy to get to
Leisure Partner
4/10
Poor
06 May 2025
Daniel
The hotel was over booked. We had to stay a
10/10
Exceptional
25 Apr 2025
Shannon
The front desk folks were so nice!
6/10
Pleasant
18 Apr 2025
Brittany
There was nothing special about the establishment. It was just okay. The dining is terrible.
Leisure Family
10/10
Exceptional
14 Apr 2025
Michael

A great place to relax.

Excellent upper tier hotel. Friendly helpful staff. Great dining experience and reasonably priced. Big suite, pool, and exercise room.
Business
8/10
Excellent
02 Apr 2025
Matthew
Decent stay
Business Self
8/10
Excellent
30 Mar 2025
Ryan
The staff were perfectly friendly and helpful. The facility and indeed the room were as clean as could be. This is just an older building with older facility issues - seemingly low water pressure; the \"feel good\" extra lock on the door didn't work, with marks showing the for had been forced open a few times (the deadbolt worked just fine); the room, although spotless, just smelled stale; all the electric sockets had no grip pressure left, and plugs fell out of them if looked at wrong. But again, it's an older facility. Never felt unclean, and was a nice place to stay the night.
Leisure Family_with_children
10/10
Exceptional
25 Mar 2025
Rikki
Love this location!
Leisure Family
8/10
Excellent
17 Mar 2025
Steve
got a dirty room to start by mistake but they quickly got me a new room. very comfy
Leisure Partner
10/10
Exceptional
14 Dec 2024
Edward
Staff members were great 👍
Self
10/10
Exceptional
27 Nov 2024
Heather
Excellent location, super friendly staff and very clean accommodations.
Business_and_leisure Self
2/10
Poor
29 Oct 2024
Amy
For the price, it should have been more upscale. Just seemed rundown a bit.
Leisure Partner
6/10
Pleasant
19 Oct 2024
Andrew
Lĺlllllllll
Business Partner
10/10
Exceptional
01 Sep 2024
Gina
Room was very clean, comfortable beds and quiet.
Business Family
10/10
Exceptional
09 Aug 2024
Michele
Awesome place to stay at!
Leisure Friends
10/10
Exceptional
24 Jul 2024
Brian
This was a great hotel. Wonderful conference facility. Rooms were quiet mostly, except walls were a little thin.
Business
8/10
Excellent
07 Jul 2024
Angie
Super fast and easy check in. Fair price. Good accommodations. Convient location
Partner
8/10
Excellent
01 Jul 2024
David R.
The rooms were comfortable, we had a fathom toilet. It went off a lot on its own. Hallways were like being in the Arctics. Carpeting in hallways had waves, could easily trip up. Airvents in the hallways were nasty, clogged with dirt.
Breakfasts were great, good selections.
Leisure Family
8/10
Excellent
24 Jun 2024
Charles

Comfy for quick trip

The hotel was very comfy and efficient for our stay.
Friends_and_family Family
6/10
Pleasant
12 Jun 2024
Ford
Only read I stayed was for a convention. I would not stay here on MY DIME.
4/10
Poor
12 Jun 2024
Ford
I would not stay here again
Business Partner
10/10
Exceptional
09 Jun 2024
Verified traveler
I will definitely be staying at this hotel again. Very nice and roomy.
Leisure Partner
6/10
Pleasant
20 May 2024
Melanie

Nice hotel in need of TLC and updating

The hotel looks nice when you walk in. But the room could have used some updating. The toilet, which ran off and on all the time, is definitely made for shorter people. I basically had to fall onto it. The sheets were scratchy. And the room was hot at night even though I turned the thermostat way down. When I realized the refrigerator wasn't cold, I had turned it up to make it colder and then I realized it wasn't plugged in hours after I put my food in there. The sink made a very loud high pitched sound when it was turned it on. But, the shower was great. The hotel was nice. The staff was nice. Also, the courtyard is a little depressing. So much could be done with that area.
Self
10/10
Exceptional
14 Apr 2024
Alisa
Would stay again, pricey though, even after military, senior or corporate discounts.
Leisure Family
10/10
Exceptional
30 Mar 2024
Lisa
This property was very clean and the staff were exceptionally nice. Our stay was enjoyable. We only wish the beds were queen sized rather than double.
Leisure
10/10
Exceptional
26 Mar 2024
Cathy
Stayed at the Marriott for a conference that was held there. The hotel and room was very clean, had everything we needed. Every staff member that we had contact with were very friendly and helpful. The breakfast buffet and drinks at The Stave (the hotel restaurant) were great and very reasonably priced. I would highly recommend staying when in the area!
Business
10/10
Exceptional
20 Feb 2024
Cristina
Front desk staff went above and beyond. Great customer service.
Business Partner
6/10
Pleasant
16 Feb 2024
Charles
Location
Not enough amenities for the money such internet, breakfast
Leisure
10/10
Exceptional
27 Jan 2024
DAVID
Amazing
Partner
8/10
Excellent
21 Jan 2024
Paul
Ok.
10/10
Exceptional
01 Nov 2023
Shahed
Good place. The restaurant is fine. Staff are friendly.
Business Self
6/10
Pleasant
16 Oct 2023
Cheryl

It was okay but Marriott can do better

Room gets warm even when air is turned down low. It was clean but could use some updating. You can hear people pretty easily and doors slamming shut.
Partner
8/10
Excellent
25 Sep 2023
Dung
Good hotel. I wish it includes breakfast
Leisure
6/10
Pleasant
21 Aug 2023
Jimmy

Not Excellent, but Good.

The stay is what I would say was \"Good\". The issues are that, the toilet flapper valve needed replacing. It kept filling up after leaking. Which, we would press the flapper down to stop it from leaking. We had to do this three times. We didn't bother with it, when leaving hoping the maid service would notice it, and report it to maintenance. We didn't know if the breakfast was free or there was a charge, therefore, we didn't partake in it. You should put it somewhere more noticeable if it was free or not. Overall, the room was very clean. And the bar was an excellent. It was not excellent, but \"Good\"
Partner
8/10
Excellent
02 Aug 2023
Lisa

Great Stay!

The room was amazing. Shower and room comfort great. Pillows were little flattened when used not firm enough for my comfort. Would have loved to have microwave to reheat food. Safety is big to me and I felt very safe.
Business
10/10
Exceptional
31 Jul 2023
Melody
Very nice accommodations, perfect location for our needs, quiet. The staff very friendly and helpful!
Leisure Partner
6/10
Pleasant
30 Jul 2023
Crystal
Staff was friendly just due to technical issues check in was lengthy
Business
10/10
Exceptional
12 Jul 2023
Tania

I would stay again

Comfortable, clean hotel with friendly staff.
Friends_and_family Family
10/10
Exceptional
05 Jul 2023
Brittany
Wonderful hotel. Very close to shopping and restaurants!
Leisure Family
10/10
Exceptional
21 Jun 2023
Coronda
Everything was good. I just didn't like the fact that we had to pay for breakfast (it was good) after paying that much for the room. My fault for assuming
Business_and_leisure Partner
6/10
Pleasant
01 Jun 2023
Morgan
Clean property, but the staff was not very attentive or friendly. The room was fine, but half the outlets did not work, the toilet was extremely loud when flushed, and there was a constant ticking noise in the bathroom that became very annoying. Expected more at this property. 3/5
Business Self
6/10
Pleasant
03 May 2023
Ben
It was nice
Leisure Family
10/10
Exceptional
25 Mar 2023
Terrica L
Spacious room
6/10
Pleasant
22 Mar 2023
Arceli
clean and beds were good.
Leisure Family
10/10
Exceptional
02 Jan 2023
tamara
Our friends picked this hotel because they have good luck with Merriotts.
Friends_and_family Friends
4/10
Poor
29 Sep 2022
Reese

not good

there was no hot water in shower and the water pressure was aweful
Business
2/10
Poor
05 Sep 2022
Hawbash
I stayed one night at this property,the pipes in the room were making a lot of noise and we called front desk,they said we will send someone to look at it but it got to 10 pm no one showed up then we went to sleep,also the sink was clogged and water was not going down,when I checked out the manager there could careless and don’t even care what experience we had,DONT GO TO THIS HOTEL, you are wasting money,will never ever go back to any Marriot just because the staff was so rude
Leisure Family
10/10
Exceptional
01 Aug 2022
Christopher
Friendly check in staff. Very clean and safe hotel.
Leisure Family
10/10
Exceptional
25 Jun 2022
GRACE
This is a beautiful hotel.
Leisure Family_with_children
10/10
Exceptional
24 Jun 2022
Verified traveler
Some portions of the room were a little worn. The carpet transition was frayed and looked awful. The standing lamp did not work.
Business
6/10
Pleasant
17 Jun 2022
Mike
I was very disappointed that the thermostat controlled only the fan. Nashville was experiencing record heat and the room never got below 72, and that was at 3AM. VERY uncomfrtable
Business_and_leisure Self
8/10
Excellent
27 May 2022
Angie

Good choice

Nothing fancy, but a solid hotel @ a fair price for the area, in a good location
Partner
10/10
Exceptional
10 Mar 2022
Andrew
Neatly situated, close to lots of shops and restaurants. Short walking distance to a fun little bar that stays open til 3 am. Clean, nice rooms and facilities. Best hotel fitness center I’ve ever seen. Staff is accommodating and professional. Hotel bar could use a few more draft beer choices and most of the usb chargers in the lounges don’t work but that’s no biggie. Great laid back quality spot for “hotel therapy” for those too busy for a real vacation in these weird times. That’s why I went anyway.
Leisure Friends
2/10
Poor
17 Feb 2022
Bobby
We paid for a king size bed and got 2 doubles and didn’t get the price difference
Leisure Family
10/10
Exceptional
03 Feb 2022
Caroline
Very clean. Staff was very professional and courteous
Business Self
10/10
Exceptional
24 Jan 2022
Verified traveler
Air conditioner/heater wasn’t working when we got in the room. I called the front desk. Tech was at my door in 5 minutes. Heater was on in 10 minutes. Everything else was perfect.
10/10
Exceptional
09 Jan 2022
Lacey
Enjoyed the stay!
Business Self
8/10
Excellent
01 Jan 2022
Mathew
Only thing we really didn’t like was the location and setting of the restaurant. Wasn’t quiet, cozy if you will etc.
Leisure Partner
4/10
Poor
22 Nov 2021
Carolyn
Did not get the room I had reserved which was extremely disappointing.
Leisure Family
8/10
Excellent
15 Nov 2021
Von
Our stay went very well. The hotel seems to have been recently updated however the quality was not the best. I could use a few touch-ups in the room we were in. The bed was horrible. But overall, the stay was well. Would I stay again? Yes, but it wouldn't be my first choice but differently, a great option.
Leisure Family
8/10
Excellent
12 Nov 2021
Temprance
Very nice hotel.
Leisure Family_with_children
10/10
Exceptional
10 Nov 2021
Sarah

Good Service.

Comfortable hotel. Nice lobby and friendly staff. Carpet in room was wet but were immediately moved to new room.
Friends_and_family Family
10/10
Exceptional
08 Nov 2021
William
Great property, recently renovated. Rooms are very comfortable and well appointed. Great bar area with nice food menu.
Business Self
10/10
Exceptional
07 Nov 2021
Kimberly
Very nice place to stay and safe area.
Leisure Family
8/10
Excellent
25 Oct 2021
Mark
The room was clean and modern. However, we had reserved a room with a King bed and got one with two full sized beds. They weren't very comfortable, either.
Business_and_leisure Partner
10/10
Exceptional
17 Oct 2021
Laura
Friendly staff
Clean
Good location. Right off 65
Leisure Family
6/10
Pleasant
26 Sep 2021
Melissa
It was clean and overall nice.
Leisure Family_with_children
6/10
Pleasant
29 Aug 2021
Verified traveler

Under equipped for the size of the facility

Apparently only one luggage cart for this huge hotel.

Breakfast ends too early and was a horrible buffet anyway.
Partner
10/10
Exceptional
22 Aug 2021
Verified traveler
Great location
Partner
6/10
Pleasant
03 Aug 2021
Verified traveler
Rooms are not so clean and also bathrooms door has no lock
Leisure Family_with_children
10/10
Exceptional
28 Jul 2021
Verified traveler
Beautiful inside and outside- room was updated and clean
Leisure Partner
10/10
Exceptional
28 Jul 2021
Verified traveler
N/A
Leisure Family_with_children
6/10
Pleasant
25 Jul 2021
Verified traveler
Pool under construction in the summer and understaffed in restaurant which was buffert
6/10
Pleasant
18 Jul 2021
Verified traveler
Property well maintained however the rooms themselves we very dated, needed remodeled. Bathroom cabinets were scratched up, appeared aged. Pool was under construction that was not made known on the booking website. Restaurant was wonderful and Staff was friendly and helpful, however, not worth $200 a night.
Leisure Family_with_children
10/10
Exceptional
16 Jul 2021
Patricia

Unusual happening

The staff , and even guests, were amazing. I had an emergency - my autistic grandson ran out of our room-- twice! I made the front desk aware and gave them a description. She alerted other staff. I also spoke with a security guard for a wedding and a few guests. All said they would keep an eye out for him. He had heard the music from the wedding and had headed toward that. He was found,first by the security guard and the second time by a guest. Everyone was so helpful.
Friends_and_family Family
4/10
Poor
05 Jul 2021
Verified traveler
The hotel was very easy to find, parking was easy and convenient. The hotel was clean, although undergoing construction. My room was very cute and clean, however there were some snacks from a previous occupant and some lightbulbs were out. The ladies at the front desk who checked me in were absolutely fabulous. I was traveling with a small child and had alot of bags and one girl helped me unload my car and helped me bring my things into my room and gave me a list of local eateries. Unfortunately it was the opposite on my way out. They people at the front desk refused to help me. One man claimed they were too busy with checkouts but there was no one around checking out. In fact he stood behind the desk and watched me struggle with many bags in a cart and a small child in my arms. He didnt even offer to open the door. It was very disappointing for someone in the hospitality industry.
Leisure Family_with_children
8/10
Excellent
04 Jul 2021
Roger

Good, not great

Overall a good stay. It was not up to Marriott standards that I have experienced in the past. We stayed two nights. we asked the front desk to replenish the coffee in the room for use the next morning. It never arrived. The hallway to the room was very cold, probably low 60 degrees and blowing strong. The buffet breakfast was okay. The buffet lunch for our group could have been set up at the entrance to the dining area instead of the breakfast food area for better and faster serving of the food. The line to get to the food was quite long and moved slow due to the layout. The bed was comfortable and the room was clean.
Partner
10/10
Exceptional
29 Jun 2021
Verified traveler
Nice location.
Leisure Family
8/10
Excellent
28 Jun 2021
Verified traveler
The hotel was beautiful and the room was nice! The only negative thing I have to say is that there’s only one HVAC vent in the hotel room, and it’s right by the window. Needless to say, the circulation sucks. There’s also no ventilation whatsoever in the bathroom, which is a little gross if you want to shower or use the restroom.
Partner
8/10
Excellent
07 Jun 2021
Verified traveler
Room was never serviced. No maid service. No coffee to be found any place.
Business Self
10/10
Exceptional
31 May 2021
Verified traveler
Excellent! Very clean!
Leisure Family_with_children
8/10
Excellent
31 May 2021
Jennifer
Enjoyed our stay. Friendly staff.
Friends_and_family Family
10/10
Exceptional
31 May 2021
Stephanie
Excellent hotel :)
Friends_and_family Family
8/10
Excellent
30 May 2021
Verified traveler

Good 3.5 star hotel

Very good room, very clean, only thing I didn't like that they charge a $25 incidental fee right out the gate! I've never had that fee before at any hotel but for the most part nice hotel.
Business
10/10
Exceptional
30 May 2021
Verified traveler
Good-Tall toilet is helpful for a lot f people. Negative- Beds were low to ground
Leisure Family
10/10
Exceptional
29 May 2021
Gen

Very nice hotel

Visiting family in Franklin Tn.
Friends_and_family Family
10/10
Exceptional
13 May 2021
Wayne

Staying in Franklin


nice place to stay while you are in the Franklin area, clean and friendly..
Business
10/10
Exceptional
10 May 2021
Verified traveler
Easy access off the highway.
Business

Location & surroundings

Franklin Marriott Cool Springs
700 Cool Springs Blvd, Franklin, United States

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Franklin Marriott Cool Springs

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