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Hyatt Place Nashville/Franklin/Cool Springs

Nashville - TN · United States

650 Bakers Bridge AveView location

8.8/10Excellent1,243 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort9.0/109.0
Condition8.8/108.8
Amenities8.4/108.4
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  • Business hotels
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hyatt Place Nashville/Franklin/Cool Springs

Located halfway between Nashville and Franklin, our Cool Springs hotel is ideally situated for your upcoming business trip or vacation. Tour the Country Music Hall of Fame, and Broadway Honky Tonks and then stroll Historic Franklin for unique shopping and dining.

Wake up to breakfast served every day at the Breakfast Bar, including fresh fruit and yogurt, as well as a variety of hot breakfast selections. Located at the lobby bar, The Placery offers a thoughtfully sourced, cleverly curated menu.

Try our popular burger, Chicken Caesar Salad, or Turkey Pesto Sandwich, all of which can be paired with one of our premium alcoholic beverages. Cheers!Looking to grab something on the go?

The Market has a selection of conveniently packaged items from snacks to salads, while our bakery case is filled with an array of tempting pastries and sweets.

Read more about this hotelShow less

A stay at Hyatt Place Nashville/Franklin/Cool Springs places you in the heart of Franklin, a 2-minute drive from CoolSprings Galleria and 9 minutes from The Factory. This hotel is 5.7 mi (9.1 km) from Franklin Theatre and 6.2 mi (10 km) from Carter House.

Make yourself at home in one of the 126 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms have designer toiletries and hair dryers.

Conveniences include phones, as well as desks and separate sitting areas. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 11 Pet max weight (per pet) in lb is 25 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • You need to know
    • The seasonal pool will be open from May to September.
    • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The photos in this description reflect the brand standard and are provided for illustrative purposes only.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
  • Optional fees
    • Pet fee: USD 75.00 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

CoolSprings Galleria 1 km / 0.6 mi
Iasis Health Care 2 km / 1.2 mi
Aspen Grove Park 3 km / 1.9 mi
Crockett Park 4.7 km / 2.9 mi
Brentwood Library 6.6 km / 4.1 mi
Brentwood Baptist Church 6.7 km / 4.2 mi
The Park at Harlinsdale Farm 6.8 km / 4.2 mi
Saint Thomas Medical Partners 7.4 km / 4.6 mi
Boiler Room Theatre 7.6 km / 4.7 mi
The Factory 7.6 km / 4.7 mi
Franklin Farmers Market 7.7 km / 4.8 mi
SOAR Adventure Tower 7.8 km / 4.8 mi
Fort Granger Park 7.9 km / 4.9 mi
Heritage Foundation of Franklin and Williamson County 8.9 km / 5.5 mi
Pull-Tight Players Theatre 8.9 km / 5.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 126
  • hotel
  • MasterCard
  • Visa
  • Small pets allowed (under 5 kg)
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wired Internet
Show 29 more facilities & services
  • Wi-fi
  • Air conditioning in public areas
  • Hotel safe
  • Lift access
  • Concierge
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • Private pool
  • Towels and bed linen
  • Café
  • Bar
  • Banquet hall
  • Air conditioning in Restaurant
  • Breakfast room
  • Conference room
  • Meeting room
  • Projector
  • Conference hostess
  • Printer
  • Photocopier
  • Business centre
  • Audio-visual equipment rental
  • TV lounge
  • Breakfast
  • Snacks
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 46 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable16 photos

    Hyatt Place Nashville/Franklin/Cool Springs

    DOUBLE KING SIZE BED

    Room photos

    16 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room Accessible Two Double bedsRoom • Accessible Two Double bedsROO.H6-2D

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    Room Accessible Two Double beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible Two Double beds

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-5

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-5

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDSQUA.2D-1

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    QUADRUPLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 46 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable7 photos

    Hyatt Place Nashville/Franklin/Cool Springs

    DOUBLE TWO DOUBLE BEDS

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-7

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-7

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDSQUA.2D

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    QUADRUPLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-8

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-8

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    Double or Twin Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDSQUA.2D-2

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    QUADRUPLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible Two Double bedsDOUBLE • Accessible Two Double bedsDBL.H6-2D

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    DOUBLE Accessible Two Double beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible Two Double beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-6

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-4

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    Double or Twin Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Hyatt Place Nashville/Franklin/Cool Springs

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hyatt Place Nashville/Franklin/Cool Springs

8.8
Excellent
1,243 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
8.8 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
28 Jul 2026
James
Exceptionally spacious room, with separate living and bedroom areas which was really good after a day travelling. Bathroom was average, but very comfy, quiet and leafy retreat. Check-in and out was flawless
4/10
Poor
27 Jul 2026
Steve
Our experience at the Hyatt Place in Cool Springs Franklin, TN did not live up to our expectations. The property looked \"tired\". Elevator buttons missing and/or out of order. Sink in our coffee area would not function properly. No Hyatt staff member was glad we were there. Almost like we were a bother. We won't be staying there again and I'm really sorry because we chose the Hyatt Place selection of properties for all the opposite observations I state above.
I would suggest an unannounced drop in visit from an area manager or other authority and discover things for your self.
8/10
Excellent
25 Jul 2026
Felicia
Old property but clean. Convient to shopping and restaurants.
4/10
Poor
25 Jul 2026
Ron
Room wasn’t vacuumed or dusted
10/10
Exceptional
23 Jul 2026
Torrance
The room was clean and the hotel was in a safe area
8/10
Excellent
18 Jul 2026
Kimberly
The location was good but the front desk staff was not friendly.
Friends_and_family Family
10/10
Exceptional
17 Jul 2026
Rebecca
Wonderful room with a small living area, kitchenette, wi-fi and walk in shower. Probably the nicest room I’ve ever stayed in and at a heat price
Self
10/10
Exceptional
16 Jul 2026
Allen
Great experience.
Family_with_children
2/10
Poor
15 Jul 2026
Sarah
Avoid at all costs. We stayed five days and our room was never refreshed, no new towels, no beds made, no toilet paper. Room and entire place was dirty, poorly maintained. Pool fence broken, elevator keys broken and honestly gross. Carpets gross. We requested service and still didn’t get it. Super embarrassed, as our friends also booked here on our recommendation. Desk staff were on Facebook or playing games every time I walked by. One gentleman staff member was disabled and I felt bad asking for help. Cafe was never stocked, no water to be found. Emailed management with no response. I never complain but this place is BAD. Go elsewhere there’s plenty of options nearby. Obviously a management and staffing shortage issue, I was super disappointed to not hear back from the general manager, seems like they don’t care about bad reviews, I was hoping they would care enough to resolve before I left a review. Bad experience. 0/10.
Friends_and_family Family
10/10
Exceptional
11 Jul 2026
Lori
Good breakfast
Family
10/10
Exceptional
10 Jul 2026
Treon
Clean room
6/10
Pleasant
07 Jul 2026
Angela
My room didn’t have a microwave so I had to go down to the lobby to warm up my food and each and every time I did, I was approached by a harassing male. I left my stay a day early
8/10
Excellent
07 Jul 2026
Julia
.
Family
4/10
Poor
30 Jun 2026
Richard
Take me back to the exact moment in time when hotels…

Stopped cleaning rooms on a daily basis and only cleaned rooms if you stayed more than three nights. I asked for the room to be cleaned and was told about this new policy. I was told my room would be refreshed with new towels, but that never happened.

Would give you a copy of your bill. I asked for a copy of my hotel bill and was told they don’t give copies of bills, but I would receive a copy of the bill from a third party via email. The Front Desk didn’t even offer to tell me my total charges or what I was being charged for.

The complimentary breakfast was actually pretty good, but the orange juice was horrible.

On checking in, I was asked for my ID. Standard stuff, I get it, they are actually protecting the guest. Unfortunately for me, I had misplaced my driver’s license. I did have a copy of my license which my state license bureau provided me with until I could received a replacement which I presented to the front desk. I was told this was not acceptable. I showed other credit cards with my name on it as well as my Concealed Carry Permit, but I was told they needed an official ID. Worth noting that to receive my CC permit, I had to provide two forms of ID to prove who I was. The front desk clerk finally relented and I was allowed to check in. They acted like they were doing me a solid. Had I not been allowed to stay, I could have thrown a rock in any direction and hit another hotel. Do Better Hyatt!
Self
10/10
Exceptional
28 Jun 2026
Jack
Clean. Quiet. Reasonable price.
8/10
Excellent
27 Jun 2026
William
Good clean rooms. They used to have a small bar with beers and some basics but it was closed and looked like permanently. They have not updated their site. Breakfast was weak.
Partner
8/10
Excellent
27 Jun 2026
Jennifer
This booking was a last minute pick. The check in/out staff was really nice. Breakfast had a good selection. The property was nice.
Partner
10/10
Exceptional
26 Jun 2026
Gustavo
Nice and clean in a great location
Family_with_children
10/10
Exceptional
26 Jun 2026
Mark
The property was clean, the staff was pleasant and the coffee was piping hot. Parking was also convenient and the breakfast was pretty good.
Self
10/10
Exceptional
26 Jun 2026
Norbert
Everything was on point
Family_with_children
8/10
Excellent
23 Jun 2026
Gary
Staff very helpful. Very good breakfast. But air conditioner in my room sounded like a 747 ascending all night. No ice on 1st floor.
Partner
6/10
Pleasant
22 Jun 2026
David
Must be new ownership. This was my go to when staying in Franklin. The front area was disorganized, the full bar is gone and the breakfast offerings were less than before.
Family_with_children
10/10
Exceptional
20 Jun 2026
Crystal
Was very nice
Family_with_children
10/10
Exceptional
19 Jun 2026
Cindy
Parking was close to the front entrance and very well lit. The front desk staff were very helpful and friendly. The rooms were very clean!
Family_with_children
10/10
Exceptional
16 Jun 2026
Gerald
Amazing stay! Clean,very nice area!
8/10
Excellent
15 Jun 2026
Darren
Everythin
8/10
Excellent
15 Jun 2026
John
N/Ammmmmmmmmmmmmmmmmmmmmmmmm
Self
4/10
Poor
15 Jun 2026
Amber
This location is OLD . The lobby is soooo crowded with furniture you can barely walk through it.
Family
10/10
Exceptional
14 Jun 2026
Alma
I liked the cleanliness and the location. Lose to many stores.
I think the staff could be a little friendlier.
Partner
10/10
Exceptional
14 Jun 2026
Katherine
Generally a very nice hotel and I would stay there again.
Friends
10/10
Exceptional
12 Jun 2026
Constance
This is a well maintained older hotel with a great floor plan for the room with a walk in shower and separate couch area. The breakfast was average, but adequate.
Partner
10/10
Exceptional
12 Jun 2026
Robert L Vaughn
Wonderful location and breakfast!
Family_with_children
6/10
Pleasant
12 Jun 2026
Farzana
It is an older place
Room not the best for this brand. More like a motel room. The carpet was sticky, spots on the sofa, and had to specify to tidy the room and have clean towels.
The kitchenette was tiny and not kept well. Stains around the sink and lots of scruff marks around the room
Over paid for the room.
I am on cross country road trip with my kids and this is a place not worth the price or rating on the app
Friends_and_family Family
6/10
Pleasant
10 Jun 2026
Antwyneque
The room was clean but smelled strongly of smoke. Had to use plug ins and air fresheners to feel comfortable
Self
10/10
Exceptional
08 Jun 2026
Nancy
This was a wonderful stop over location and Nashville adjacent. The staff were all very friendly and helpful. Breakfast was a real bonus, well beyond a typical continental breakfast. Highly recommended for those traveling I 65 or visiting Nashville!
Pet
10/10
Exceptional
08 Jun 2026
Steve
Great stay. Very well maintained property.
Partner
10/10
Exceptional
05 Jun 2026
olga
great service
10/10
Exceptional
04 Jun 2026
Henry
Location. Large clean room
Partner
4/10
Poor
02 Jun 2026
Amber
The property is OLD but clean. The way they do Ck in is ridiculous. There’s so much furniture in the main lobby. You can’t have more than three people checking in and you’re still almost falling over each other. You can barely get one of those carts through the main lobby. I’m not joking. There’s so much furniture. It’s insane.
Family
10/10
Exceptional
02 Jun 2026
Alan
The rooms were very clean
Family
10/10
Exceptional
31 May 2026
Catharine
Great location. Quiet and calm. Spacious.
8/10
Excellent
30 May 2026
Wendy
The pool was closed, that was disappointing.
Friends_and_family Family
10/10
Exceptional
30 May 2026
Mitchell
We were leaving at 5 AM. Breakfast wasn’t open and the person bagged up bagels, cream cheese and bananas for my family. Very impressed!
Family_with_children
10/10
Exceptional
29 May 2026
Ankit
Very nice clean room with lots of space very helpful stuff good breakfast
Partner
8/10
Excellent
28 May 2026
Jeffrey
Easy access. Convenient location.
Family
6/10
Pleasant
28 May 2026
Susan
Our room was two double beds and a sofa bed. The sofa bed was uncomfortable and unusable. My kids preferred to squeeze on the L shaped couch and supplement with the ottoman. It was only for one night so we survived but it was not ideal. Water pressure was like a watering can. Breakfast was good. It was very busy with lots of guests but staff was keeping it stocked and tidy. Area felt safe with lots of shopping/food nearby.
Friends_and_family Family
8/10
Excellent
27 May 2026
Abby
Breakfast was mediocre. Not real warm & french toast was hard. Very minimal selections. Staff not friendly. Room size was good.
Ok for the price.
6/10
Pleasant
26 May 2026
Robert
Room was clean. Not a lot of drawers for clothes. Actually 3 drawers next to bathroom sink. Closet was hard to access and only provided 3 hangers. No place to hang wet bath towels. The rack where clean towels were located was INSIDE the shower stall. Our comforter on the bed was dingy and had a big black dirt smudge at the top edge. We stayed four nights. No house keeping. Breakfast food was very good. Seating not so much. Had to find tables scattered all around the lobby area. Not good.
Partner
10/10
Exceptional
25 May 2026
Mary Love
Staff was very professional and polite. Breakfast was amazing!
Partner
10/10
Exceptional
25 May 2026
Susana
Everything was great but breakfast was a bit disappointing on my second day. Fruits and yogurt had a bad taste and had a bad aftertaste.
10/10
Exceptional
24 May 2026
Jessie
Great location in a quiet area! We loved the layout of the room. The outdoor pool was open and clean. Breakfast was fun and the setup was very homey. We will definitely stay there again!
Family_with_children
6/10
Pleasant
24 May 2026
Clay
Did not like
- banging noise above or near to 11 pm and early a.m. Staff did not correct.
- not walking distance to restaurants
- mediocre breakfast

Room was fine
Self
10/10
Exceptional
24 May 2026
Stephanie
Clean and great breakfast!
Friends_and_family Family
10/10
Exceptional
21 May 2026
Ryan
Fantastic
10/10
Exceptional
18 May 2026
Cheryl
Easy check in…friendly staff
Friends_and_family Friends
8/10
Excellent
18 May 2026
Candice
Clean room, quiet, easy patking.
Partner
10/10
Exceptional
18 May 2026
Sharon
Pool and food for breakfast was excellent for families. Checkin was busy but efficient and room was clean.
Family_with_children
6/10
Pleasant
17 May 2026
Charles
Stayed five nights but only received housekeeping one night. They claim you have to request housekeeping every day
4/10
Poor
15 May 2026
Leigh-Ann
Without any notice, the pool and restaurant were closed, which is exactly why we booked there. False advertising. Regret staying there. Good location though.
Friends_and_family Family
8/10
Excellent
13 May 2026
Angela
The rooms are a good size. It was not clear that the location was under construction. This may be good to disclose. I did not understand the necessity to fill out additional paperwork upon arrival. The price was good
Self
10/10
Exceptional
11 May 2026
Celina
.
8/10
Excellent
07 May 2026
vanessa
good breakfast
Partner
10/10
Exceptional
02 May 2026
Benjamin
Clean comfortable room with easy access to highway.
Partner
6/10
Pleasant
01 May 2026
Blaine
The room seemed clean but noticed a strange odor throughout the property. Our window was very dirty and had black mold growing, I should have taken a picture. Hopefully they will deep clean or replace them soon. When we turned on the heater briefly it smelled like smoke - very strong so we turned it off immediately.
8/10
Excellent
30 Apr 2026
Alison
Earlier check in available and staff was very kind!
10/10
Exceptional
26 Apr 2026
kristeen
Breakfast was great!! Lots of variety. The room was very clean. Crisp clean bedding
Partner
10/10
Exceptional
26 Apr 2026
Wakeyia
Relaxing 😎
Partner
8/10
Excellent
21 Apr 2026
Natalie
Room was as described and clean. We arrived late and still ample parking. Breakfast had different options
4/10
Poor
20 Apr 2026
Paige
Me in
10/10
Exceptional
18 Apr 2026
Sandra
Very nice overnight stay. Very clean and comfortable room. Breakfast was decent.
Partner
10/10
Exceptional
17 Apr 2026
Jimmy
Very good
6/10
Pleasant
16 Apr 2026
Teresa
did not eat
Family
10/10
Exceptional
15 Apr 2026
Joel
Great rooms nice size
10/10
Exceptional
15 Apr 2026
Jessica
Clean room and comfortable bed
10/10
Exceptional
12 Apr 2026
Julie
We had an amazing stay at this hotel! The location is very close to the Cool Springs Galleria and many restaurants. The staff was so friendly and kind. The room was very clean, spacious and the bed was so comfortable. My only complaint is the bathroom door is very close to the commode which doesn’t give you much room to get out of the bathroom.
8/10
Excellent
12 Apr 2026
Charles
Difficult to communicate with desk staff at check-in. Very pleasant but had great difficulty understanding I had reserved three rooms, with different names on each. Finally got it resolved but was painful. Breakfast was quite good. All staff were attentive but some didn't understand English.
Family_with_children
6/10
Pleasant
12 Apr 2026
Cassandra
The layout of our room was the strangest thing. 2 sinks in the main area and none in the bathroom. Outdated random furniture. Seems like a lot of wasted space. There was an overwhelmingly strong synthetic laundry scent, like a Glade plugin coming from somewhere. Luckily, we aren’t terribly sensitive but if you are, I’d avoid this one. By the bad luck of the draw, we ended up there with 2 charter buses full of kids which meant a long night of doors being open and shut and our hallway turning into a highway.

Breakfast buffet was super basic.

Overall wouldn’t stay again and would suggest the Drury Inn Plaza a few miles away. There are tons of other options in the area if choose over this one.
Family_with_children
6/10
Pleasant
11 Apr 2026
Tiffany
We booked a king bed and couch for 4 people. The couch didn’t turn into a bed:/ so really didn’t sleep 4. Listed as a sofa bed.
10/10
Exceptional
10 Apr 2026
Ken
The Breakfast menu was good. The staff were very pleasant and helpful.
Family
10/10
Exceptional
09 Apr 2026
Kathryn
Great place
Partner
6/10
Pleasant
08 Apr 2026
Ashley
Good for a few night stay. Staff did not want to help out when asked if we could have different room. Put us right next to a sleep study center on 2nd Fl.
Partner
10/10
Exceptional
06 Apr 2026
Kelsea
Absolutely gorgeous hotel, everything was so clean, staff was incredible, and the continental breakfast was delicious. We will definitely be back!
10/10
Exceptional
05 Apr 2026
Brooke
The staff were friendly, the beds were comfortable and the breakfast was delicious!
10/10
Exceptional
04 Apr 2026
JAKE
Incredible staff, the front desk team was amazing!
Self
10/10
Exceptional
28 Mar 2026
Jessica
Room was big and fit our family well. Beds were comfy and we slept great. Breakfast had limited options and was very picked over by 9am. Wasn’t sure how to order a coffee in the lobby as there was no one there making drinks.
Family_with_children
6/10
Pleasant
28 Mar 2026
Branda
First stay was great, this stay was a little disappointing. My room was right next to the ice machine, and it was a frequently visited place in the hotel, so noise was an issue for me. My room was also missing its microwave, and the shower didn't slope properly to the drain, so the shower held water when in use. All in all, I was just there to sleep, charge my phone, and get ready for the day. I could nit-pick it to death, but it served its purpose for my trip.
10/10
Exceptional
27 Mar 2026
John
Great
Partner
10/10
Exceptional
27 Mar 2026
Amanda
We thought this was a great hotel for an overnight stay just passing through town. Very nice location!
10/10
Exceptional
26 Mar 2026
Paul
What we appreciated in addition to easy check in and well maintained property was the fact the the room layout was not typical hotel room style but more on the order of a studio apartment.
Family
10/10
Exceptional
22 Mar 2026
James
Overall, we had a good stay at the Hyatt. The staff were friendly and welcoming, and the complimentary breakfast was a nice perk with good options for our family.

The room was nice and spacious, which made our stay more comfortable.

One challenge we experienced was the lack of a luggage cart upon arrival. We’re used to having one available, so it was a bit difficult having to carry all of our bags up to the room ourselves. Aside from that inconvenience, everything else about the stay was positive.
Family_with_children
8/10
Excellent
22 Mar 2026
James
Overall, we had a good stay at the Hyatt. The staff were friendly and welcoming, and the complimentary breakfast was a nice perk with good options for our family.

The room was nice and spacious, which made our stay more comfortable.

One challenge we experienced was the lack of a luggage cart upon arrival. We’re used to having one available, so it was a bit difficult having to carry all of our bags up to the room ourselves. Aside from that inconvenience, everything else about the stay was positive.
Family_with_children
8/10
Excellent
21 Mar 2026
Brenda
The hotel is clean and the employees were very nice. The check-in experience was quick. The breakfast was good although the line was long. The room was clean,, however, the walls seemed very thin. We could hear people talking. The night we stayed someone was yelling outside the entrance at 12:40 a.m. tels should have quiet doors and well-insulated walls. The bathroom is tiny although the sink area outside the bathroom was roomier.We really like the couch and the TV was a nice size. We visited on a warm spring day and the AC worked well.

The location was good with several restauarants nearby and stores at the mall area. I would recommend this location unless you are a light sleeper.
Partner
10/10
Exceptional
21 Mar 2026
Marina
Great hotel. Clean and very comfortable. Good breakfast.
Friends_and_family Family
8/10
Excellent
19 Mar 2026
GEORGE
We enjoyed our stay. Everything was good.
Family_with_children
10/10
Exceptional
16 Mar 2026
James
My 3rd time to stay at this exact hotel. Clean, good breakfast, large room, 15 minutes from downtown. Consistent!
Friends_and_family Family
10/10
Exceptional
16 Mar 2026
James
Make sure to have staff change sheets if you stay longer than 2/3 days. But really No complaints at all. Will love to stay here again. Great hotel
10/10
Exceptional
15 Mar 2026
Jessica
Friendly staff, clean room with a nice couch sitting area and extra sink and counter/fridge area, plus a really good complimentary breakfast with lots of options. The location is also excellent! We stayed for a weekend visit. The Cool Springs mall and many restaurants are within a 2 minute drive and 20 minutes to visit downtown Nashville. I would stay here again! The price is so much better than any downtown option.
Family
8/10
Excellent
15 Mar 2026
Don
Parking was a struggle arriving later at night. The room was clean but small, especially the bathroom.
Family
10/10
Exceptional
12 Mar 2026
Stephen
good place quiet, clean and convenient
Partner
4/10
Poor
12 Mar 2026
Diane
The room smelled moldy/musty. The staff spoke English with a thick accent that I could not understand and they did not appear to understand me when I complained about the room.a bar and food is advertised but does not exist. Canned beer at the desk! Breakfast was terrible!!!!

Location & surroundings

Hyatt Place Nashville/Franklin/Cool Springs
650 Bakers Bridge Ave, Franklin, United States

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Hyatt Place Nashville/Franklin/Cool Springs

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