Name: Extended Stay America - Nashville - Brentwood - So
Address: 9020 Church St E, Brentwood, 37027, US

4/10

Poor

23 Jul 2026

william

The staff was quick to address any concerns

4/10

Poor

15 Jul 2026

Arleen

There was zero accommodations for handicapped. The furniture was falling apart. The room smelled of cigarette smoke. No breakfast to speak of. Very disappointing.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Sally

Use as a last resort. The best thing was no roaches. The downside exceeds the positive. It’s 3 story but there aren't elevators. To name a few, the tub didn't drain, the microwave didn't have the plastic part that rotates the glass and you can tell food had burnt in it previously, the outside of the fridge/freezer was condensated and leaked water, the flat sheet had 2 holes in it, the outlet didn't have a cover and when I unplugged my phone the charger burned me it had gotten so hot, one of the bedside lights didn't work and were both caked in dust. Stay was 3 nights in June 2026.

Family

2/10

Poor

15 Jun 2026

Tabitha

The non-smoking room smelled like smoke and were stained. One of our rooms the burner wasn't on the stove. The pictures online are deceptive. The stairs aren't safe leading from the second floor to the third was crumbling. We left within 20 minutes of checking in. I've never done that before.

Friends

4/10

Poor

25 May 2026

Chizimuzo

Had limited service from the staff. Limited amenities. A fight broke out in the lobby area during my stay and cops and ambulance were called

Family

2/10

Poor

24 May 2026

David

TV and remote didn't work, plug ins did not work , 2 of them. Reserved 2 rooms, were in different buildings. Sent to room 301, was no room with 301,so assigned different room
Won't stay there again .

2/10

Poor

18 May 2026

Elizabeth

I would NOT stay here again. The staff was pleasant but otherwise the room was completely unacceptable! Here’s just a sampling of the issues we had:
1. “Free breakfast” was instant oatmeal packages only. Ignore the pics that show other offerings like granola bars and packaged muffins as they aren’t offered.
2. No kitchenware in suite (had to ask for kitchenware and was told “we don’t leave things in the suite because people steal them.” I expect to get what I paid for and don’t expect to have to go to a different building to get stuff and then walk back and climb 3 flights of stairs to bring it to my room and discover I have 2 forks, no butter knives, and only plastic spoons.)
3. No cups/glasses at all so had to cup my hand to get water to rinse after brushing my teeth!
4. No kitchen or living area trash can. Just the tiny bathroom trash can which doesn’t help with food waste.
5. Large stovetop burner wasn’t attached properly so we couldn’t use it.
6. No dish soap so couldn’t wash the few kitchen items I had to get from the desk attendant.
7. There was an approx 2 inch hole in the kitchen countertop.
8. Toilet seat wasn’t properly attached so the seat shifted every time you sat.

Friends_and_family Family

6/10

Pleasant

11 May 2026

Dale

Breakfast, coffee, tea and oatmeal. Had to get a hair dryer and cooking items from the office as they don't have any in the room. My 75 year old wife was using the grab rail while going down the stairs and it came off the wall, she nearly fell down the stairs. We will not stay here again.

Friends_and_family Family

2/10

Poor

04 May 2026

Virgiliu

You get what you pay for, but the room smelled like smoke, and everything was falling apart. Bed was clean.

Family

2/10

Poor

03 May 2026

Scott

Room was filthy. Smelled like cigarettes. Extremely strong made us nauseated. They furniture was dented and dinged. Painted and chipped. The bedding had holes in it. Since it was a “non-smoking” room, we asked for another room. We were told 3-4 hours. Well, we asked for a refund and told we could call the manager on Monday. Mind you, it was Thursday. I asked for a refund again and they told me it would be 3-5 days. The font desk worker called the manager and said to refund our money. We left, but still waiting to see our refund. Hopefully we will get back.

Friends_and_family Family

8/10

Excellent

02 May 2026

Cortney

Good enough! I only stayed one night because I was just passing through and the price was within my range. The room was clean and secure. The surrounding area felt safe. I didn't use all of the amenities bc of my short stay. The grounds were well kept and well lit.

Self

6/10

Pleasant

25 Apr 2026

James

The front desk people were very nice. However at check in we learned someone tried to call us about our reservation but we had no messages. No big deal. The first room we were put looked like maybe it was a work in progress for renovations, no privacy curtains on the window, shower broke. 2nd room kitchen wasn't very clean, fridge and stove rusty shower tub was either stained with grim or just dirty. Bed was clean and comfortable but very firm. Probably wouldn't stay here again.

Partner

10/10

Exceptional

22 Apr 2026

Joe

Location was great and was very quiet during my stay.

Self

10/10

Exceptional

20 Apr 2026

Nipuna

Room was clean. the property itself was a little old and dirty. But for the price and length of stay (1 night) it was good.

Partner

2/10

Poor

19 Apr 2026

William

Booked a room with a king bed had to settle for a queen. Sink had no stopper. Toilet seat was about to fall off.

Partner

2/10

Poor

17 Apr 2026

Vicki

This place is rented out by displaced residents. We had someone knock on our door at 12:00 am asking for money. We felt very unsafe from the minute we drove in. We had a long day of driving and were woke up by pounding on our door. No one around to complain to. This location should not be offered on expedia as a choice to stay for travelers. Filthy rooms with dead bugs on floor, air conditioning was not working but we were moved to another room immediately. Everything in the room was so old and rusty. We left early and tried to leave the door key but no where to leave as the office was locked. No drop box that I could find. Horrible place. Do not stay.

Pet

6/10

Pleasant

12 Apr 2026

Noah

Just old, staff was super friendly

Family_with_children

2/10

Poor

09 Apr 2026

Wiltovia

Horrible stay.... Arrived on a night it was 40 degrees and the heat didn't work in the room. There also weren't any curtains in the room. When i called to notify the front desk I was told they were completely booked so they couldnt change my room and no one was there to fix the heat. I asked for a refund and was told to speak with management the following morning. Being i was there for basketball tournament weekend I decided to tough out the night. The next morning i went to shower and the whole faucet fell off. I went on down to check out and discuss my stay with management. The manager straight up lied to my face saying he would refund half my money but my receipt would be sent via expedia. So i asked to take a pic of the screen showing he'd refund me. It wasnt until a week after not getting refunded that i looked back at the pic. Well plain as day it showed he didn't hit checkout so he obviously changed it after i left. I wouldn't recommend this place to anyone and again i only stayed because most hotels in the area were already booked. Its sad that the manager lied knowing all that was wrong.

4/10

Poor

09 Apr 2026

Brent

States two nights for an anniversary visit to San Antonio. The hotel is average yet the balcony suites are nice. However, the staff is incredibly unhelpful and the general manager the most so. We requested as specified to have our room serviced while we were away for our second day Stay. They did not change the sheets. They did not take the trash. They only brought us fresh towels. When we called to find out why they didn’t change the sheets, but just made the bed with dirty sheets. They offered to bring a sheets that evening, so we could change our own sheets! When I spoke to the general manager about it the next day he said it was their policy not to change sheets for the first night of a stay unless specifically requested on a multiple day stay even though we had requested as specified in text messages to put a placard on the door for our room to be service. Lazy staff horrible customer service. Do not stay you’ve been warned.

Family

2/10

Poor

05 Apr 2026

Reynaldo

There were absolutely no dishes, no utensils, nothing at all in the kitchen to cook. I specifically book a place with a kitchen to be able to cook but the kitchen was completely emply.

Partner

10/10

Exceptional

30 Mar 2026

Landajah

Highly recommend, they’re always taking care of guests, and are always friendly.

Self

10/10

Exceptional

30 Mar 2026

Landajah

I always love staying here. Staff is amazing!

Self

4/10

Poor

30 Mar 2026

Norene

Staff was helpful and courteous. However, the property is in serious need of updating. The room was not sufficiently clean, not all outlets worked, there was a toothpaste cap in the bathroom sink drain, there was a kitchenette but no dishware, silverware, dish soap or anything.

Partner

4/10

Poor

30 Mar 2026

Kara

The room was dirty, the headboards looked like a dog

2/10

Poor

30 Mar 2026

Ken

Practically no breakfast only coffee

Partner

2/10

Poor

29 Mar 2026

Charles

The stair way which was opened air was littered with bird poop and cigarette butts. The first room had a huge water puddle in the middle of the room. The Second room the ceiling had a large water stain.

2/10

Poor

23 Mar 2026

David

The room was filthy there was literally bugs everywhere, shower, sink, bed, next to the tv. Cheapest option around in a decent neighborhood but the room was filthy and honestly i feel like i should be refunded.

Self

2/10

Poor

22 Mar 2026

ben

Severely disappointing. I cant believe they have a certificate of occupancy. Black mold, all the furniture was damaged, bandaids holding the t.v. remote together, water damage everywhere, peeling paint, rusty appliances, room not cleaned in ages, mildew on table. Employees couldnt get off phone to help, phone glued to ear in every interaction.

Self

10/10

Exceptional

16 Mar 2026

Landajah

I love staying here when I come to Nashville the staff are always friendly and helpful. Rooms are always clean and well kept!

Self

4/10

Poor

15 Mar 2026

Lori

There was no one at the desk to check in (at 6 pm, so not a crazy hour). When the person finally came, he didn’t apologize for the delay or even ask “How can I help you?” He just stood there looking at us like we were putting him out. The free breakfast consists of only oatmeal and coffee next to the front desk. There is no coffee maker in the room, and no cups. The pillows are flat, and only 1 per person.

Partner

10/10

Exceptional

10 Mar 2026

Landajah

Clean room will definitely always stay here

Self

10/10

Exceptional

10 Mar 2026

Landajah

Clean room friendly staff I love em

Self

10/10

Exceptional

10 Mar 2026

Landajah

Clean room friendly staff definitely will always go back

Self

2/10

Poor

09 Mar 2026

Vanessa

B ad

2/10

Poor

03 Mar 2026

Carolyn

It was advertised as a breakfast included. That breakfast was hot water, coffee, a tea bag, three choices of instant oatmeal, no milk no juice no fruit nothing. At 9:00 everything was removed ni

2/10

Poor

02 Mar 2026

Thomas

TV DIDNT WORK, after moving the cabinet I saw that the cable and power cord was removed ( obviously a known problem), of course then I saw how filthy the floor was. Not just dust, but personal items were under there. The kitchen countertop laminate is peeling off the entire top, the cooktop is something out of pre-world war II. The bathtub faucet leaked, the place is a combination of curbside and thrift store furniture…. Do yourself a favor and book somewhere else!

6/10

Pleasant

28 Feb 2026

Thomas

Room floor was dirty

2/10

Poor

22 Feb 2026

David

The tv, was missing from room. Staff said they was bring us a tv set. It never came, they told me twice. Heater blew cold air got me sick. Room was dirty, stuck on the 3rd floor two seniors. Never never again.

Friends_and_family Family

4/10

Poor

21 Feb 2026

Michael

The staff was rude and I saw roaches in the kitchen and bathroom and on the wall beside the bed. The table looked like if you bumped into it it would fall apart all the legs were bent in and the room could have been cleaner.

Self

2/10

Poor

16 Feb 2026

Barbara

Expedia let us down with this hotel. We rely a lot on Expedia's expertise and experience with verifying hotel credentials. They failed with this hotel! So many things were wrong. This hotel does not deserve a good rating. At check-in, they entered our card information incorrectly which locked out our card for the next 24 hours. For room amenities, the website stated this room has a coffee/tea maker, cookware, dishware, utensils. There were none of these things in the room. There weren't even any hangers. There was a rack for hangers, but no hangers! The hotel On-the-go breakfast was supposed to last until 9:30am, but they ended it at 9:00am. This is a pet friendly hotel that wasn't supposed to have a fee according to the website, but we were charged additional fees. Which is extremely frustrating because this is one of the reasons we chose this hotel. The WiFi wasn't working when we checked into our room and remained off for quite a while. The next day, WiFi went off again for a longer period. There are more things, but too much to list. This is by far the worst hotel experience we've encountered.

Leisure Pet

4/10

Poor

16 Feb 2026

Terri

The room was horrible. Bathroom sink had a brown ring in it. The toilet seat was broken. Looked like mold in the tub. The cabinet door was broken.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

William

Room did not have any cups for water/drinks. The television was in-operable. No clothes hangers.

Business_and_leisure Self

6/10

Pleasant

16 Feb 2026

Tyler

Overall the room is was ok. Upon check in, the room I booked wasn’t available. The bath tub had a very slow drain so a shower ended up being a bath. One of the stovetops stop functioning mid stay. The TV also had static. Overall, the room was clean and the staff were kind.

Leisure Partner

2/10

Poor

16 Feb 2026

Jeanette

All the sbove

Leisure Self

8/10

Excellent

15 Feb 2026

Talia

Everything was clean and I felt safe.

Business Self

2/10

Poor

02 Feb 2026

Sophia

The stove did not work. I called maintenance over 6 times.

4/10

Poor

01 Feb 2026

Florence

Hi we had a natural disaster in nashville tn for the days i spent at Extended Stay, that was the reason I was there.. They price gauged by more than 3Xs the normal rate, COCKROACHES everywhere, I had to throw away my whole travel bag of clothes i had because i dont want bugs in my home.. The owners were extremely rude, and again PRICE GAUGE while their own community went without power for almost 2wks so far, Yes its in Brentwood so i thought it would be nicer than most but no..COCKROACHES EVERYWHERE...

Self

2/10

Poor

29 Jan 2026

Lynn

The bed or mattress was lumpy and the bedding and pillows smelled! I slept in the chair, I would not recommend this place or stay at it again unless NOTHING was available!

10/10

Exceptional

15 Jan 2026

Zachary

The room i was in only had a stove top, no oven which is ok. There was a microwave and full size fridge. The a/c kept the room warm.

Business_and_leisure Self

10/10

Exceptional

12 Jan 2026

Samara

Everything was great, very clean!!

Partner