Name: Sonesta Simply Suites Nashville Brentwood
Address: 5129 Virginia Way, Brentwood, 37027, US

2/10

Poor

27 Jul 2026

Danyelle

The room app

2/10

Poor

26 Jul 2026

Jayla

Our stay was extremely disappointing. The customer service was terrible from start to finish. To make matters worse, the hotel charged my credit card twice for the room. We were told the duplicate charge would be reversed instantly, but that was not true. We were left waiting for our money to be returned, which caused unnecessary stress and inconvenience during our trip. Mistakes can happen, but the lack of urgency, communication, and accountability made the situation even worse. Unfortunately, because of this experience, I would not stay here again or recommend this hotel to others.

8/10

Excellent

23 Jul 2026

LARRY

Ok no coffee machine was removed

4/10

Poor

22 Jul 2026

Terry

Still waiting to hear from manager regarding a discount on my stay. Pull out bed had trash in it. Ceiling leaked a stream of water onto the pullout the last night. Staff on duty responded well to our needs.

4/10

Poor

20 Jul 2026

Emma

The rooms themselves were clean, and spacious, and front desk was polite. However, the rooms do not match the premise. The front desk had drinks for purchase but no water. It was a very slow process and I would describe the atmosphere as rather sloppy. When trying to check in there were people I couldn't see but could hear and wouldn't answer me when I called out. It's also just far enough away from Nashville that the Ubers are almost double what they would be a few mins closer. Overall not terrible if you have a car and need a cheap stay, but for vacationing I really wouldn't recommend. I travel for work here a lot and have had much better stays for the same price.

Self

4/10

Poor

19 Jul 2026

Shannon

I was so disappointed in this hotel. The only reason it gets 2 stars is the location and the front desk staff, who were wonderful.
The rooms were not good.
-peeling of paint on the walls
-a rusty vent that was open & led to the other room
-a lamp/table that was rusted
-a musty/mildew smell
-spackled areas on the wall that had been painted over with a different color paint
-a “one bedroom” that had a bed in the room then a bed in the living room?? Why not a couch. Makes no sense.
-dead bugs inside the light fixture
-uncomfortable, scratchy sheets
-carpet in the hallway coming up
Thank God there were no bed bugs - I guess that’s a plus. Miraculously, the bathroom was the only area that was fine.
These were all easily fixable issues, which makes me think they are just lazy or don’t care. It made me even more mad I spent $150 on this place when it should have been more like $80.
Put some effort into your rooms!!

10/10

Exceptional

14 Jul 2026

April

everyone was so kind and it was clean. it smelled nice inside. 7/10

Self

6/10

Pleasant

03 Jul 2026

Ema

The hotel was fine but it had an odd smell even after changing rooms twice , the smell of cigarette was strong throughout the hotel especially in the rooms. The toaster was super dirty. Everything else was fine just kind of an old hotel vibe but not a problem other than the strong smell.

Partner

10/10

Exceptional

01 Jul 2026

Rakisha

I love how the room had everything we needed. Staff were friendly, lots of dogs but I am a dog person. There is a dog park behind the building. Quiet area, I would love to stay again

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Scott

Great place to stay in Brentwood. Easy access to lots of Nashville. We have always enjoyed staying here.

Partner

4/10

Poor

21 Jun 2026

Marie

The staff was very friendly. The inside of the building needs a lot of maintenance. There was a small spider crawling on the ceiling in my room. The outside was a lot more appealing than the inside.

Self

2/10

Poor

10 Jun 2026

Canyon

Mold everywhere. Stained carpets. Stunk. Not healthy. Staff were very helpful but the building should be bulldozed

Self

10/10

Exceptional

10 Jun 2026

Lina

Rachel was so helpful at the desk.

Family

4/10

Poor

05 Jun 2026

Andrea

As I was checking in a lady was there complaining about the shower and that the knob did not work to turn on the shower. The front desk lady was moving them to a different room only to be told that was the room they had just moved from. So, essentially that lady had to move her stuff 3 times. Then it was my turn and she told me she put me on the third floor and asked me if that was okay, I told her as long as everything worked, she said she needed to look to see if there were any complaints on that room and decided to place me on the second floor in a unit she personally lived in and that it had a new toilet. As soon as I walked into the room the smell of the room was terrible. I went immediately to the grocery store to buy Clorox, latex gloves and room spray. I sprayed the Clorox in the tub and toilet and the stench that came up was horrific. I let the Clorox sit for at least 20 mins before rinsing it all off. The stench stayed. The toilet wasn’t set properly and wobbled and the last morning I was there noticed there was a leak coming from the toilet. I’m sure that is where the stench was coming from. I had to buy paper plates and plasticware due to what they offered looked to be unclean. I went to to ask for sugar packets and they were out. I asked for two extra towels and washcloths and was told that I would need to bring my used towels to switch out in order to replace what I needed because they would not have enough. I can keep going but I have run out of characters.

Self

10/10

Exceptional

05 Jun 2026

Charles

Room was clean except for the hide and bed. E erything else was fine.

Family_with_children

4/10

Poor

04 Jun 2026

Beverly

I was very disappointed with my stay in Nashville. Normally my stays at Sonesta Suites are great, however this was by far one of the worst experiences. Once arriving into the room I wanted to unwind with a bath and the bath stopper didn’t work, I tried to cook on the stove and the stove didn’t work. I reported to the front desk and nothing was done. Upon leaving the next morning the elevator broke and I was located on the 3rd floor, I had to make 3 trips to remove my items from my room.
Very disappointing and I would not revisit the property again!

Partner

2/10

Poor

03 Jun 2026

Amanda

Upon arrival to the Sonesta, my daughter and I checked in around midnight and were assigned room 311 when entering the room, I noticed that there were cobwebs around the bottom of the kitchen cabinets. The floor looked like it hadn’t been swept in several Customer visits. there were dead cockroaches in the bathroom drawers and leftover pet air completely unacceptable and unsanitary.

Partner

10/10

Exceptional

28 May 2026

Johnathan

Everything was great

Partner

6/10

Pleasant

20 May 2026

Jack

breakfast items not offered

Self

6/10

Pleasant

15 May 2026

Dezmond

Yes but was not clean spoons where damaged

8/10

Excellent

10 May 2026

Bryce

Rooms were clean but in need of some upkeep from damaged cabinets, peeling paint and musty odor in stairwells. Staff was very kind and helpful and the price was very affordable!

Friends_and_family Family

10/10

Exceptional

09 May 2026

Aimee

Special things to the hotel for the extra assistance when I had to check out earlier than expected!

6/10

Pleasant

08 May 2026

Valerie

Need to clean better, not just the counter tops and toilet the walls, baseboards all that needs to b cleaned

Self

2/10

Poor

04 May 2026

Tara

The photos online are very misleading. The entire building smelled of stale cigarettes, and the rooms were disgusting. The AC units smelled like must and they have a coat of black gunk inside the grates. The corners in every rook have dirt built up, and the whole unit could use a bleach. I didn’t see any bugs or left over food items, but I felt gross for the one night we stayed. I did not shower because the caulking around the tub was brown with dirt or mold. Hard pass.

6/10

Pleasant

03 May 2026

Kalumbu

Average

Business Partner

2/10

Poor

28 Apr 2026

becky

Room and whole hotel smelled like disinfectant. No ice available nor vending machines. Room would not stay cool. Finally checked out a day early

6/10

Pleasant

25 Apr 2026

Anthony

Needs a little refreshment

Business Partner

10/10

Exceptional

23 Apr 2026

Howard

The price point was great. The staff were friendly and helpful. The room was clean, the b3d was comfy.

Partner

8/10

Excellent

19 Apr 2026

Japera

The location was perfectly placed being closed to restaurants and shopping. The room lacked some maintenance and cleanliness, but was otherwise nice!

Self

4/10

Poor

13 Apr 2026

Murisa

Hotel was very outdated and that is fine. If you are old, please keep the rooms and bedding clean and updated. Staff was nice. I hope they start working on things to get better, it could ve a super nice hotel.

Partner

8/10

Excellent

09 Apr 2026

Susmi

This hotel has seen better days and that is the only reason I don't give it 5 stars, because any physical shortcomings were made up for by the extremely polite and helpful staff!! The surrounding area was great too, lots of shopping and dining options and beautiful safe streets.

Family

10/10

Exceptional

05 Apr 2026

Arda

Great staff and spacious rooms.

2/10

Poor

27 Mar 2026

Quinten

Do not stay here it was not clean at all and the staff seemed to have an attitude. I asked for room service one person okay they be in the morning we left for the entire day. No one came we ask another person at the front desk she said, “they don’t do everyday room service they do it once a week”. And all I wanted was a can of Lysol and never got it and there no breakfast. Same worker caught a attitude when I ask for more towels.

Partner

4/10

Poor

26 Mar 2026

PRASHANT

this place is a sad joke

2/10

Poor

25 Mar 2026

Micheala

Smelled like cigarettes, would not recommend staying

Partner

6/10

Pleasant

25 Mar 2026

Juan Cristopher

Nice clean place, quiet, needs updating. Staff super nice and professional

Pet

10/10

Exceptional

21 Mar 2026

Patricia

The room is just as pictured, very cleaned and I liked the layout
Towels and such were really nice and the bed was very comfortable

Excellent Quality and Best Price 👌 Thank you so much

Pet

2/10

Poor

21 Mar 2026

Felicia

This hotel is very nasty, the TV, microwave, and the hotel had bugs, front desk rude and didnt want to give mecanother room, I wouldn’t recommend this hotel to anyone . I thought since it had the Sonesta name that it will be nice when I booked it. The front desk told me there was nothing they can do cause I went thru a third party Expedia

8/10

Excellent

15 Mar 2026

Janelle

Good

2/10

Poor

14 Mar 2026

Steve

The room needs a complete remodel. Old rusty lamps and the first non smoking room reaked of smoke. Will never stay here again.

Partner

8/10

Excellent

06 Mar 2026

Denise

Overall, good stay. The room was small, and the bed wasn't comfortable. Their store mostly sold snacks I don't eat, but there was a good variety. The parking was convenient. The property is nestled in a nice location. The staff is very nice and very accommodating. I would recommend a stay at this property because of the location, the amenities in the room, and the staff.

6/10

Pleasant

21 Feb 2026

Julian

Hallways dirty and smell bad

Self

4/10

Poor

21 Feb 2026

Michael

For the price, you know what you’re getting. It’s old, smells a little funny and there are not frills. Room and bed were clean though and the location is quiet. You get what you pay for.

Self

4/10

Poor

18 Feb 2026

Michael

Room was just filthy dirty dusty .. Unclean and
Old looking .. Bed was terrible old mattress, stains and holes in bedding

6/10

Pleasant

14 Feb 2026

renee

Staff were super nice. Rooms; so so. Lots of rust with light fixtures and doors. Definitely an older hotel. Took the gentleman that checked me in and I 3 tries (rooms) to find an exceptable one.

Self

8/10

Excellent

05 Feb 2026

David

A great help during the ice storm.

Business Family

8/10

Excellent

27 Jan 2026

Jack

The staff was outstanding. they went out of there way to take of us.

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Kelsey

The staff was doing a great job considering most people were checking in for power outages. They let us check in early. It was clean and pet friendly!

Leisure Pet

6/10

Pleasant

23 Jan 2026

Ebony

Very dated. Spacious. But dated. Towels smelled of mildew. Luckily we had our own.

8/10

Excellent

17 Jan 2026

Daphne

The room was fairly clean, but worn. The staff were friendly and helpful, but they didn’t have the room type we booked so one of us ended up sleeping on the sleeper sofa, which was not optimal.

6/10

Pleasant

17 Jan 2026

Steven

The room was adequate. Needed some updates and repairs (painting, water damage on ceiling, microwave not working, overall spring cleaning), but staff was friendly. Overall it was ok.

Business

10/10

Exceptional

15 Jan 2026

John

Staff

Leisure Family

10/10

Exceptional

05 Jan 2026

Roman

Great room, great service by the front attendant, and a great breakfast and breakfast preparer-attendant.

8/10

Excellent

25 Dec 2025

Jason

Great space. Like the kitchen area. Comfy beds. Clean too.
Older appliances and equipment but everything worked. Great for the price. Will go back.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Mary

I loved everything about this property. Rachel checked me in and was very nice and friendly. I saw her several times during my stay - I was there for a funeral and she was very kind. This is a dog friendly property so that made my stay even more enjoyable petting doggies !! The room was amazing with a full size refrigerator and microwave plus 2 stove burners. Very clean and quiet. I will definitely stay there again 😃

Leisure Self

2/10

Poor

13 Dec 2025

wajdi

No breakfast although it was mentioned when booking...

8/10

Excellent

12 Dec 2025

Maria

The hotel is affordable and convenient. Don't expect frills but the staff is nice and the price is right.

2/10

Poor

19 Nov 2025

Mischa

The entire hotel smells of cigarettes and garbage. Hotel room floor was absolutely filthy. I requested the floor to be vacuumed and was told housekeeping comes once per week.... Housekeeping let see borrow a vacuum and I had to do it myself. Pillows were completely flat. AC/HEAT runs the entire time... no way to turn it off. No bathroom fan. Water tastes horrible. The staff was friendly. Thats the only good thing I can say.

Leisure Partner

8/10

Excellent

16 Nov 2025

Chelisa

Yes the kitchen was fully equipped but we only received clean towels once and the rest of the time we was them. Two nights there a woman and her boyfriend/husband was arguing in the hallway. We were in and out

Leisure Partner

2/10

Poor

10 Nov 2025

Edward

Stains on carpet, Rust all over bathroom, dirty room.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Lori

The room was clean and spacious. The gentleman at the desk was really nice. Don't remember his name but he did say he was a retired teacher. The bed was pretty awesome and comfortable. They have everything you need for a comfortable stay. We were at the end of the hall with an outside door close by to take our furbaby out. We will be back for sure.

Friends_and_family Family

6/10

Pleasant

08 Nov 2025

B

Building was older, room
Was clean but worn down

Leisure

10/10

Exceptional

08 Nov 2025

Jeffrey

Check in went well. The man at the front desk was very friendly with many good restaurant recommendations. The room was nice with a small kitchen. One small problem was that was no office style chair for the desk area. However, since this was a one night stay we didn’t need that chair and we didn’t request that one be brought in.

Leisure Family

4/10

Poor

06 Nov 2025

SUHIB

The room had a strong cooking smell that was noticeable as soon as I walked in, which was quite unpleasant. The bed mattress was also not comfortable at all, making it difficult to get a good night's sleep. On top of that, the room insulation was very poor—I could clearly hear the guests in the neighboring room talking and even their TV, which made it hard to relax. Overall, the stay was not comfortable, and I would not choose this hotel again unless improvements are made.

2/10

Poor

06 Nov 2025

Jacinto

I looked at reviews and I was baffled that it received such high marks. Considering the area I expected a nice place. This place was run down. Carpet was filthy in the hallways and in the room. They do provide free laundry which we used to wash the bedsheets and towels. We checked out the next day.

4/10

Poor

05 Nov 2025

Susan

While the gentleman at the front desk, Mr. William, was lovely, the building itself is in need of much repair and updates. Checked into our room and it had a noticeable smell, as well as water pouring out from base of sink in the bathroom anytime it was turned on. William gave us another room, the last available for the night, he stated. This one didn't smell as bad, but the air conditioner barely worked, so we were not comfortable during the night. I hate to leave a bad review, but this was definitely not a comfortable stay.

Partner

4/10

Poor

04 Nov 2025

David

The room was very worn and not completely clean. My wife and I have stayed there before but were very disappointed how the property has gone down!

Partner

10/10

Exceptional

03 Nov 2025

Terese

Excellent

Business_and_leisure Self

10/10

Exceptional

03 Nov 2025

Terese

Excellent

Business_and_leisure Self

8/10

Excellent

02 Nov 2025

Erika

Staff was very nice. The room was spacious and decent.

Self

10/10

Exceptional

02 Nov 2025

jynx

Friendly desk clerk.

Business Self

10/10

Exceptional

01 Nov 2025

Franklyn

I love these rooms! I am in awe of these lovely rooms!!! I will highly recommend this place!

Business_and_leisure Partner

2/10

Poor

31 Oct 2025

Patricia

Some people report this to be a satisfactory hotel? We left before staying the night.

Leisure Partner

8/10

Excellent

30 Oct 2025

BRIT K

It was a great place to stay. The staff were friendly and helpful. Good value!

Business Self

2/10

Poor

30 Oct 2025

Dana S Turner

The room was extremely dirty.

Partner

8/10

Excellent

28 Oct 2025

Makayla

Good stay for last minute trip!

Leisure Partner

8/10

Excellent

27 Oct 2025

Heather

The property was no frills clean. Staff was friendly. Room was clean.

Business Self

10/10

Exceptional

26 Oct 2025

Brandon

Everything was great. Super friendly staff

Business_and_leisure Self

10/10

Exceptional

24 Oct 2025

Robert

It was great for just even one night!

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Angela

It was a wonderful stay from start to finish. The gentleman who checked me in was the best. He gave me the purple key card, he said to match my purple contacts and purple nail polish. It was sweet. The rooms were a bit dated but clean so i don't take off for that. Cleaning staff was hard at work the next morning after a sold out night previously. Ready checkout and felt safe the entire time. Would definitely go back.

Leisure Friends

4/10

Poor

20 Oct 2025

James

My wife and I were in town for the Titans game and stayed here for two nights. Our review is below.

NEGATIVES

Hotel room did not match the online pictures. In need of updates and renovations. Room was warm throughout the stay, air conditioner would only run in 15 minute intervals and cut off. Hallways smelled smoky and moldy. Our room had the odor of smoke coming through the vents.

POSITIVES:

Front desk workers were nice and always greater us by name as we entered and exited. Bed was comfortable, not too soft and not too firm. The room was clean but the dire need for upgrades takes away from the effect. Hotel was in a nice area.

Partner

8/10

Excellent

19 Oct 2025

Danny

A older hotel needs a bit of a refresher on the room

Business_and_leisure Self

10/10

Exceptional

18 Oct 2025

Daniesha

Great spacious room

Leisure Family_with_children

6/10

Pleasant

17 Oct 2025

Raymond

My Recent Stay – Mixed Experience

There were definitely some positives during my stay. The staff was extremely friendly, which made check-in and interactions pleasant. Also, the kitchen area was neat and clean, which I appreciated.

However, there were a few major downsides:

The air conditioning in my room was controlled by a motion sensor, which made it nearly impossible to stay cool. Even with movement, it wouldn’t stay on consistently. I ended up sweating through most of my stay, and even after notifying the front desk, the issue wasn’t resolved.

The exercise room needs serious attention. Some of the equipment didn’t work, and most of it seemed very outdated. It’s definitely time for an upgrade.

Lastly, I’m still trying to get my $25 deposit returned. It was supposed to be refunded on Tuesday—today is Friday—and I’ve now been on hold for over 20 minutes trying to reach someone.

This place has potential, but there are a few things that need fixing before I’d consider staying again.

Leisure

10/10

Exceptional

17 Oct 2025

Josh

Mr William at the front desk was amazing!

Partner

10/10

Exceptional

15 Oct 2025

Gibson

Enjoyed my, will be returning here whenever I come back to Tennessee

8/10

Excellent

12 Oct 2025

Linda

Economical but wasn’t as clean as I’d like. Great kitchenette. Non smoking room smelled like smoke. Adequate for our needs.

Leisure

2/10

Poor

12 Oct 2025

Truc

I thought i picked a decent hotel based on high reviews over other similar competitors in the area, but it turned out like Motel 6 or 8 ...
1. Room#132: 2/5 - looks old and abit smelly. Bed is ok, at least not squeaky or springy. Bedding sheets seem clean but not smelled fragrant. A closet door jam cracks...
2. Bathroom: 2/5 - dirty floor with hair and crumbs all over, cracks, rust. May be a dollar store shower head... no air vent... so fogged up after a shower. I only wore barefoot before the shower so after stepping in a wet tub, I saw my blackened foot stain in the tub so you can get an idea of how dirty the floor is... linens seem clean but thin and cheap material. The only nice thing is the sink and counter top is updated.
3. Kitchenette: 3/5 - furnished enough for light cooking.
4. Noise: 1/5 - besides the a/c blowing noise, and constant elevator engine noises next door, and also may be from the electrical room. So if you are a light sleeper, make sure not to get room#132 at all cost.
5. Check-in: 3/5 - the check-in was easy but not allowed to check-in until 4pm which is very inconvenient.
6. The premise: 2/5 - just so so, at least neither smelly thru out the hallways nor exciting to stay... we were waiting in the lobby for check-in, a couple of employees smoked right outside of the front doors about 8' away... so you get all the smoke when the door is open... another employee complained really loud about doing double works...like one person doing 2 jobs...

Leisure

6/10

Pleasant

11 Oct 2025

Tonya

Gave this stay 3 stars. I love the area. It’s safe and, eateries and grocery stores are within walking distance. They have a one time deposit of $25 which I think is reasonable instead of charging a deposit for each day. It was only 5 minutes from my destination. The view from the room was nice and private where you just saw greenery and hills that made it feel like you were staying in a log cabin. However, the hotel smelled musty and old but the room was fairly clean. The hotel is so outdated but the price was good. The pictures online are photoshopped and make the hotel look newer than it actually is.

Business Self

8/10

Excellent

11 Oct 2025

Gina

Decent place to sleep for a night. Bed comfortable. Room smelled like mildew when you walked in

4/10

Poor

10 Oct 2025

Vera

The photos were misleading. In addition, nothing on the website mentioned the hotel was under construction. The hotel also was pet friendly which triggered my allergies and I did not get any sleep for 2 nights. All hotels should post Pet Friendly under their name on the site. So travelers are aware.

Leisure Family

2/10

Poor

09 Oct 2025

Trevor

Poorest experience in my 25 years of travel. Booked 3 rooms for family to stay. For starter no one's AC unites worked correctly. My room required a maintenance guy to install a 3-foot extension unit at 10:30p. My brothers-in-law room AC cut off after 5 min and never came back on. The front desk moved us to different rooms, and EVERY room experienced the exact same issues. The only options we were given at 11:30p was \"you can check out or wait till 2a for Maintenace repair man to show\". The only way for a comfortable sleep was to open a window... but wait, the window has NO SCREEN (safety hazard for a 3rd floor room). Upon my final trip to the front desk I was told the following, \"...what do you think I'm engineering and we just have screens laying around back here?\" Beyond frustrated I asked for the managers name and emailed her that evening. Still NO ONE has contacted me, replied to my email or even acknowledged the issues my family experienced. DO NOT, i repeat, DO NOT BOOK THIS FACILITY

Friends_and_family Family

8/10

Excellent

06 Oct 2025

Lloyd

A good place

4/10

Poor

01 Oct 2025

Pam

Staff and front desk were hard to get ahold of. Room didn’t look like the image’s online. Pretty outdated.

Leisure Family

6/10

Pleasant

30 Sep 2025

David

Location was great. The front staff were fantastic, helpful and attentive!
The room cleanliness was the downfall to an otherwise great facility. Dog hair everywhere, the floor didn’t look like it was swept or washed from the previous guests. Window was grimy as was the A/C unit. A/C was not very efficient at keeping the room cool.

Leisure Partner

8/10

Excellent

30 Sep 2025

Alan

My room was clean and adequate. Construction was on going it will be better was completed

Business Self

10/10

Exceptional

29 Sep 2025

mohamed

we had a nice and good experience being in this hotel and will be there again if we will be in that area.

8/10

Excellent

28 Sep 2025

Jodi

Like: restaurants nearby , friendly staff, large studio room, clean rooms bathroom with good water pressure. Property has a fitness and snack center but I did not use either.

Dislike: property is dated and shows sign of wear on carpet , cabinets, doord and the like. Room had a wet smell initially , but disappeared after running the a/c.

For the price and location, I would stay again.

10/10

Exceptional

27 Sep 2025

Kimberley

The staff were so friendly and helpful. The room was spacious and clean. Beds were comfortable. Quiet hotel. Area felt safe and walkable. Close to conveniences

Leisure Partner

6/10

Pleasant

27 Sep 2025

Ryan

Overall satisfied with my stay. Stairwells were dirt

Business