Name: Fairfield Inn Suites Franklin Cool Springs
Address: 7086 Bakers Bridge Avenue, Franklin, US

10/10

Exceptional

13 Jul 2026

Gwendolyn

Nice

Family_with_children

4/10

Poor

10 Jul 2026

SUSAN

Amenities and overall the common areas of the hotel were well kept. The hallways were blazing hot, should at least have a little AC on during the heat wave. The guy at the breakfast bar was creepy and didn’t speak to the guests or smile; he needs to engage and at least say good morning. The reason we were there - to stay in a room - the room itself was lacking. The beds were supposed to be queen. We spoke to the GM of the hotel, who cut me off (didn’t allow me to finish my sentence) and said only queen and king were in the hotel. She even told me others had complained of the same thing. That should tell you something and as the GM, she should further investigate that quite possibly, the wrong mattresses were delivered and installed in her hotel. However, the “queen” mattresses were significantly smaller than the platform of the beds they were sitting on. We measured the mattress and it’s the size of a full mattress. The mattresses are also very soft and very low to the ground. There is also no box springs. If you are used to a firm mattress, don’t stay here. Our backs hurt immensely and we left one night early with no refund. We stayed five nights and quite honestly, it was four nights too long. We headed back to Texas, staying in an Embassy Suites and it is always perfect. We pay more but you get what you pay for.

Family_with_children

10/10

Exceptional

05 Jul 2026

Regina

The property was excellent. Very nice and clean. Love the perks! Free breakfast, parking, and EV charging stations. The location was/is safe & quite. Customer service was excellent. Will definitely stay here again!

Partner

10/10

Exceptional

05 Jul 2026

marjorie

One night stop on our way to Florida. Clean hotel, friendly staff, good breakfast. Walking distance to shopping if you have a few hours to kill (and aren’t into the whole Nashville thing)

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Joey

The lobby was beautiful and the breakfast was amazing. The room was clean. The bathroom not so much. Some of the shower molding was hanging. No trash bag in the trash can. Overall it was a nice place and I would stay again.

Friends

2/10

Poor

01 Jul 2026

Javier

This is not on the hotel but the service of Hotels.com. They had this property listed as pet friendly and their 100% are not pet friendly. Please contact the hotel before trusting Hotels.com.

10/10

Exceptional

25 Jun 2026

Christina

We had great experiences during our stay. Loved the breakfast special of the day, I’ve never seen that before and was nice to have a different option when staying multiple nights.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Dominic

Great hotel to have an office room to work out of!

Self

10/10

Exceptional

14 Jun 2026

Don

Good parking, convenient, quiet environment, friendly staff, comfortable bed

Partner

10/10

Exceptional

11 Jun 2026

Angela

The hotel is wonderful. Clean, fresh, very well kept. My only complaint is that they were remodeling the 2nd floor where the rooftop bar is located and we were so looking forward to an evening on the bar enjoying the landscape. Oh, and they could use a little better pillows.

The hotel staff was amazing to help us get settled in to the perfect room for our 2 night stay. Will definitely stay here again when in town and hopefully the rooftop bar will be open and ready to enjoy.

Partner

6/10

Pleasant

31 May 2026

Leslie

There was a rather long line of people trying to check and only one clerk which made for long wait.I made the reservation through Hotels.com and prepaid. When I got there, the clerk couldn’t find that I had paid and didn’t confirm it until we were going out later. He also took my drivers license and didn’t return it. I realized I didn’t have it and thought I had dropped it. When we left about 45 minutes later he had it at the desk and had not tried to get in touch with me to let me know it was at the desk.

Partner

8/10

Excellent

30 May 2026

Michael

Good breakfast. Parking convenient.

10/10

Exceptional

25 May 2026

Noe

My family love it nice and clean and morning breakfast is fantastic too

10/10

Exceptional

24 May 2026

Allison

This hotel was very clean. The rooms were spotless and very clean. It’s in a nice area with a lot of shopping/food places. Overall the stay was a great experience.

2/10

Poor

10 May 2026

Sylvia

awful

10/10

Exceptional

09 May 2026

Joseph

Super Breakfast, Clean room

Friends_and_family Family

6/10

Pleasant

07 May 2026

Edward m

Yes. But the outdoor patio was closed for repairs. Had I known this we would have booked elsewhere. No outside seating was available at all.

10/10

Exceptional

17 Apr 2026

David

Clean room and nice early breakfast, great location

Family_with_children

10/10

Exceptional

09 Apr 2026

Robert

Great breakfast clean room

10/10

Exceptional

15 Mar 2026

Nicole

Very pleased with the variety of breakfast options. Clean rooms. Pool was very tiny but indoor.

Family

10/10

Exceptional

03 Mar 2026

Willa

everything seemed to be in working condition

Partner

10/10

Exceptional

23 Feb 2026

Jeffrey

Friendly staff. Convenient location. Good breakfast.

Partner

4/10

Poor

21 Feb 2026

Mary

Staff at check in. I had already paid for my 2 night stay through Hofels.com and the front desk charged me $20 per room for incidentals which was fine but another $210. He said “his computer told him I owed”. I never understood him to say he was charging me $210 when I swiped my card and it didn’t appear on the screen either

Friends_and_family Family

6/10

Pleasant

17 Feb 2026

Anna

This hotel has large rooms, very good breakfast, tiny pool and free parking. The guest experience could be much better if air conditioner could be turned off. The control panel on the wall actually has \"off\" position, but the conditioner is never off. In the \"off\" position, the conditioner is still blowing air to the room neutral temperature, but it is so noisy!!! It was hard sleeping at night in such noise, ear plugs did not help. Front desk receptionists told that all conditioners in all rooms work this way blowing air even if the controller set to off. I stayed in many other Mariott hotels, but never had such weird problem with air conditioners.

Friends

4/10

Poor

11 Feb 2026

Andrea

The pool was closed during our stay. And the sink was not working at all.

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Andrea

Great hotel!

6/10

Pleasant

13 Jan 2026

Rickey

Bathroom floors looked dirty and I need more than 2 bath towels in my room. We stayed 2 night and pur bed was never made

10/10

Exceptional

23 Dec 2025

Jason

Very clean. Very quiet and the cleaning staff and front desk staff were all very friendly and courteous.

Family

10/10

Exceptional

19 Dec 2025

Erin

They are great!

8/10

Excellent

08 Dec 2025

Randall Mark

Very clean and comfortable

10/10

Exceptional

01 Dec 2025

Donna

Very nice, comfortable beds, clean rooms, great staff.

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Robin

Clean room (although the coffee packets did not get restocked), good breakfast buffet, nice staff.

2/10

Poor

24 Nov 2025

KATHERINE

When I booked the rooms, I requested a handicapped room because we had a wheelchair assisted person with us and I just had back surgery on Thursday, so, I myself and somewhat handicapped. I also requested adjoining rooms at the time of booking. When we arrived, only 1 of the rooms were ready, which wasn't a problem, however, none of the special request I requested we met and after over an hour of rearranging with the desk clerk, we were finally able to get the handicapped room with the adjoining room (still not ready), even though I had already prepaid on 11/6 for both rooms it still took over an hour to get this much done. Once we came back to the hotel around 8 pm, I went to sign in for our second room. We were given keys for the 2nd room and when were went to the 3rd floor to use the keys, they would not work. Keep in mind I just had back surgery and am moving very slow, our other handicapped guest is in need of a shower and bed, so I went back down to the desk and the clerk did not believe the keys would not work, so we went back up to the 3rd floor to check them for himself (they did NOT work), back down we go again!! once we got back down he wanted to run my credit card again for incidentals of $20 for each room, total $40, that would be credited upon our checkout. I asked him at this time if he was sure it would not charge me again for the rooms rates and he assured me it would not, so now we are over an hours again trying to get checked into a room that was supposed t

Leisure Family

10/10

Exceptional

26 Oct 2025

patricia

Great

Leisure Family

10/10

Exceptional

26 Oct 2025

Leonard

Excellent free charging for all you electric car fans!!

Partner

10/10

Exceptional

25 Oct 2025

James Cody

Clean room, great staff, friendly service

Leisure Partner

8/10

Excellent

20 Oct 2025

Jessica

Hotel was very clean. Room was very clean. Parking was easy inside covered garage. Very safe area.

10/10

Exceptional

13 Oct 2025

James

The breakfast buffet was plentiful and well prepared

Leisure Partner

10/10

Exceptional

03 Oct 2025

John

Check in was easy.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Dale

Cfgr

Business_and_leisure Family

10/10

Exceptional

02 Oct 2025

torey

The marketing photos create a false narrative for booking

10/10

Exceptional

29 Sep 2025

Arturo

Excellent hotel

Amazing time with family. The hotel is excellent. Good parking. All is so good

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Sandra

Nice place to stay.

10/10

Exceptional

19 Sep 2025

Chad

Clean room, spacious shower- Staff was very professional. Definitely would stay again.
Tons of great shopping in the area.

10/10

Exceptional

18 Sep 2025

Sharon

Wonderful!

Family

10/10

Exceptional

13 Sep 2025

Zack

Staff was very kind and knowledgeable.

Leisure Family

10/10

Exceptional

09 Sep 2025

William

Staff were great for check in, very mindful and polite. took care of me and checkin was very easy. breakfast was nice. bed was super comfy. will stay again. EV charging was a plus.

Leisure Self

10/10

Exceptional

01 Sep 2025

Lakeshia

Its definitely where you wanna be!!

Everything was amazing from the sweet GSR's at check in and out ,to the amazingly clean rooms,and yummy full breakfast. I will definitely will be back.

Partner

10/10

Exceptional

31 Aug 2025

Bettie

The cart used for luggage is so much more

10/10

Exceptional

30 Aug 2025

David

The whole experience was pleasant

Leisure Partner

10/10

Exceptional

16 Aug 2025

Sarah

The front office staff were so nice!

10/10

Exceptional

15 Aug 2025

Rebecca

Property was in great condition and very clean.

Leisure Family

10/10

Exceptional

09 Aug 2025

bryan

Great location for overnight stopovers.

Leisure Family_with_children

8/10

Excellent

07 Aug 2025

Debra

I was happily surprised that there is a parking garage attached to the hotel, so the college apartment furnishings that were crammed into my vehicle stayed out of the sun.

I gave only 4 stars for safety because we had a problem with check in. We were given key cards to our room. When we got to the room (pretend it is room #810) the key cards did not work. The keypad on the door of room 810 flashed yellow. We returned to the front desk and told the staff who had checked us in that these keys did not open the door to that room. She reprogrammed the cards. We were able to open the door to room 810 and discovered the room was OCCUPIED. Thankfully no one was in the room but we saw their luggage and shopping bags. We returned to the front desk and explained the problem. We were given key cards to room 812, next door to the room we had just accessed. You can bet I deadlocked the door to our room as soon as we entered. I felt bad for entering the room next door. If someone did that to my room, well, you can imagine the feeling of violation. Not good, Fairfield Inn!

Leisure Family

10/10

Exceptional

31 Jul 2025

John

Everything was clean, fresh and great beds. The location was perfect for shipping, good choices for food. Close to Franklin and not far from Nashville.

Business Partner

10/10

Exceptional

29 Jul 2025

Bryce

Plan B

Overall a great experience with zero complaints. The workers were very friendly and attentive and acted quickly to get me in and out in a jiffy.

Friends_and_family Friends

10/10

Exceptional

27 Jul 2025

Monica

This was a clean and updated property close to the highway for us to stay on our way from Ohio to Alabama.

Leisure Family

10/10

Exceptional

27 Jul 2025

Ruth

Hotel was in a great location near mall and restaurants. Check in was fast and staff was friendly. The rooms are updated and clean. Beds are very comfortable.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Sean

Really enjoyed our stay here for concert. Will definitely stay again when we are in town

Leisure Partner

4/10

Poor

20 Jul 2025

Melissa

Na

10/10

Exceptional

18 Jul 2025

Amanda

We enjoyed staying here. It was a nice place to stay the night as we were driving home

Leisure Family

6/10

Pleasant

16 Jul 2025

KIMBERLY

It was ok except the walls are very thin and could hear the noise from next door. Then when checking out the girl couldn’t figure out how to check me out and was very rude and it took her at least 5 minutes of typing won’t stay there again.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Olivia

Excellent hotel! it's very quiet, well-kept and has a convenient location.

Leisure Family

10/10

Exceptional

06 Jul 2025

Lorrilee

LJG’s 4th Trip

Wonderful hotel which was well maintained and had great staff willing to help.

Partner

10/10

Exceptional

29 Jun 2025

Israel

We had a great experience at check in at the property with Bee i believe her name was at the front desk . She was super nice to talk to and very polite and courteous ! Thank you for the great customer service

Leisure Family

10/10

Exceptional

27 Jun 2025

Kristi

Very cleN

8/10

Excellent

26 Jun 2025

Erica

They need a new method on mopping their floors. Because just spraying solution on the floor and mopping it up with a swifter wet cloth is not getting the floors clean. My children feet was black on the bottom from walking on the floors

Business

10/10

Exceptional

11 Jun 2025

Justin

👍

10/10

Exceptional

26 May 2025

erin

Great Memorial Day Weekend stay!

This hotel was perfect for our quick trip from Florida!
The location was central to Nashville (only about 15-20 min away) and Franklin.
One of the managers, Venus Mancera, went out of her way to make sure our Memorial Weekend was the BEST and it was! Our room was great - spacious, clean and comfortable! We had 2 queen beds and the pullout sofa which was perfect for our family of 4 including 2 grown teenagers.
The staff was friendly and the breakfast had enough choices for my hungry teenagers. Not to mention never ending coffee which we indeed needed!
Loved having this hotel as home base for a few days and would stay again in a heartbeat!

Friends_and_family Family

10/10

Exceptional

26 May 2025

Tamara

Beautiful, clean, new, many places to sit and read, etc. Excellent coffee and breakfast. Love the rooftop patios.

Leisure Family

8/10

Excellent

30 Apr 2025

Jose

Great location

Partner

10/10

Exceptional

28 Apr 2025

Carlos

The location couldn't be better

10/10

Exceptional

25 Apr 2025

Cameron

Very maintained property always stay here for work

Business Family

10/10

Exceptional

11 Apr 2025

Jordyn

Awesome

Venus was the best!! She helped us with EVERYTHING!!!

Friends_and_family Family

10/10

Exceptional

07 Apr 2025

Valerie

When I walked into the room, the temperature setting was at 61° AC. I tried to turn it up, but it was taking forever so I turned it off then when I went to bed, it was so cold that I had to turn on the heat.

Leisure Self

10/10

Exceptional

06 Apr 2025

Julie D

The hotel and staff were fantastic. The only thing I would change is the breakfast hours. Too early for me.

Leisure Friends

10/10

Exceptional

06 Apr 2025

Christi

Very clean. The staff is wonderful. Nicely appointed rooms near lots of food options. Covered parking available.

Leisure

8/10

Excellent

05 Apr 2025

Kathryn

2025 Spring Break

Stayed here as a stop on our way to FL for Spring Break. Front desk super friendly. Only issue was Hotels.com mislead us into thinking we would be getting a suite with 2 queens and a pullout couch based on pictures and the description. That was not the case.

Friends_and_family Family

10/10

Exceptional

03 Mar 2025

Vicki

Nice comfortable room in an area close to restaurants and shopping walking distance

Friends_and_family Friends

2/10

Poor

30 Jan 2025

Lia

Terrible. Absolutely no manager response despite

This is the worst Fairfield we have ever been to. Housekeeping removed items out of our room in Early Nov.. We made numerous in-person and phone reports, not one person at Fairfield would even investigate. We requested calls back from managers, never received them or any messages back. Sent emails requesting the monetary value of what was taken, which pictures of the the items I had to replace. You could still call us, but of course you never will. We have voice mail that gets translated into text so that we never miss a message. 5 calls and messages over 3 weeks yielded no response. Would still like a personal response at [email protected], but I bet this is highly unlikely. We will probably never stay at a Fairfield again, although we have been generally pleased in the past. The only person that showed any care or concern was the person at the front desk that took the initial report.. But her guarantees this would be forwarded to a manager were completely ignored by (1) housekeeping (2) asst mgr (3) mgr.

Friends_and_family Family

10/10

Exceptional

19 Jan 2025

Verified traveler

Fantastic stay. Clean and comfortable rooms. Friendly staff. Great breakfast! Would stay here again.

Friends_and_family Friends

10/10

Exceptional

05 Jan 2025

Nancy

Good place to stay for short trips. Nice location, 24 HR Gym, clean. We have stayed several times when visiting family. Welcoming foyer and business area.

Partner

10/10

Exceptional

02 Jan 2025

Kadeem

Was good and comfortable I’ll be back again

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

Lynette

We love our Fairfield Inns. This one set an even higher bar for our next stay. Recommend.

Leisure Partner

8/10

Excellent

22 Dec 2024

David

The property was clean and the sevice was great.

Leisure Partner

8/10

Excellent

13 Dec 2024

Jill

Heat didnt work right, but great place

The heat did not work very well. You could hear it constantly clicking on and off. And to get it to actually turn on you needed to turn the temp up to 80. We justbwanted the room around 70, so after it ran for a bit if you turn the temp back down to 75 it would shut off again. I think the heat was blowing directly on the thermostat. Besides this, it was a really nice place and we enjoyed staying there. Everyone was very nice and helpful.

Friends_and_family Family

2/10

Poor

25 Nov 2024

VERONICA

The area is clean and the hotel, but I wouldn’t recommend nobody to stay here due to over 42x vehicles including mines gotten broken into 11/24/2024. They stole my weapon out my vehicle and busted my windshield.

Family

10/10

Exceptional

20 Nov 2024

Verified traveler

Nice place to stay

The complimentary breakfast was good every morning. My room was quiet, staff was very friendly, and free parking.

Friends_and_family Family

10/10

Exceptional

30 Oct 2024

Starla

Nice clean hotel! Would stay again.

10/10

Exceptional

16 Oct 2024

JAMES

Great stay

Great place to stay if you are visiting Franklin, TN. Very clean. A+++

Friends_and_family Family

8/10

Excellent

14 Oct 2024

Aislynn

The shower leaked all over the bathroom floor, and the bedside lamps had an uncomfortable reach to turn on and off. Beyond that, staff was great. Location was perfect. Didn’t ever need to travel far for anything. Tons of dining and shopping options. Absolutely loved the parking garage.

Leisure Partner

8/10

Excellent

16 Sep 2024

Verified traveler

Very nice and clean. The only think I would suggest is the floors between the levels be more sound prove. Lot's of kid's running up and down the halls, but overall very nice.

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Brian

This was a great stay. The rooms were very clean, facilities were clean as well, and the staff were awesome!! Highly recommend!! Franklin, TN is a great place.

Leisure Family

6/10

Pleasant

07 Jul 2024

Kelly

It was a really good stay. The pool was really of small and it’s been a week already and the deposit is still not back in my account.

Friends_and_family Family

10/10

Exceptional

06 Jul 2024

Stephanie

The front desk staff was very friendly, helpful, and efficient.

Leisure Family

10/10

Exceptional

02 Jul 2024

Nouri

Options for travelers.

10/10

Exceptional

30 Jun 2024

Karen

Clean hotel and room, close to everything we wanted to do in Franklin, TN and the staff was friendly.

Leisure Family

8/10

Excellent

14 Jun 2024

Emily

Clean

Partner

10/10

Exceptional

04 Jun 2024

David

Very convenient walking distance to everything you could possibly want

Leisure

10/10

Exceptional

25 May 2024

keith

Great stay

We just stopped here for one night but it was so clean and comfortable. The breakfast was good with variety. My only complaint would be the door in room 201 wouldnt open or close easily, nor could we lock it. But we felt very safe here so we didnt really worry about it. We will stay here in the future.

Friends_and_family Family