Candlewood Suites Nashville Franklin

10/10

Exceptional

04 Aug 2026

Teresa

Stayed for one week while attending school. Jackie was excellent and took care of everything. Hotel was close to restaurants, grocery stores, coffee shops and more. Everyone I met was kind, great experience.

10/10

Exceptional

02 Aug 2026

Katlynn

Great price for the stay! Loved the free laundry service and the ability to cook our own meals and not have to eat out the whole time.

10/10

Exceptional

28 Jul 2026

Carmelo

👍

Friends

10/10

Exceptional

27 Jul 2026

Amber

The room was beautiful and very clean the staff was fantastic gave us a discount for the sandwich shop next door. Will stay again

10/10

Exceptional

27 Jul 2026

Janise

Hotel staff were great, very attentive, and accommodating. The rooms were spacious and clean. Due to the area parking was difficult and limited.

10/10

Exceptional

26 Jul 2026

KARAM

Amazing stay and all the accomodations were met by great staff who didn't only deliver on the basis of their job's duties and standers but they rather delivered their services out of a truly genuine sense of care and diligence they offer to their guests and the family like energy really does get across to the guests

10/10

Exceptional

26 Jul 2026

Bianca

I’d like to that Jackie from night shift and Aina from this morning for their outstanding customer service. Whenever I come back to Franklin this location would be top choice for me.

10/10

Exceptional

26 Jul 2026

Jakira

I like the room , it was nice

10/10

Exceptional

25 Jul 2026

Penny

Very nice

10/10

Exceptional

24 Jul 2026

Lee Ann

The ladies at the check-in desk were FANTASTIC! Friendly and funny which was welcomed after a long road trip! The room was SUPER nice! One of the most comfortable beds I have ever slept in. Great pillows. I know that probably sounds silly but when you travel a lot its important to get a good nights sleep! One of the best parts for me was the shower amenities were Dove brand - which is what I use at home! So nice to not smell like a conference hotel after a shower. I would highly recommend you staying there.

10/10

Exceptional

23 Jul 2026

Penny

We really enjoyed staying here. We have stayed here before and love it. It's always clean and fresh. The staff is excellent. We love Ina, she's the best.

10/10

Exceptional

18 Jul 2026

Angela

Great experience

Family_with_children

10/10

Exceptional

16 Jul 2026

Carey

Very clean and comfortable, would definitely stay there again

Partner

10/10

Exceptional

06 Jul 2026

Marcel

It was a great stay!

Family_with_children

10/10

Exceptional

06 Jul 2026

Jerry

The staff couldn’t have been nicer and more helpful

Family

10/10

Exceptional

03 Jul 2026

Anissa

The staff was wonderful! And very helpful!

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Sonya

My stay was very good...love the full size fridge and large desk...although the recliner was nice it needed to be fixed...and the toilet paper roll kept coming off but I would Def stay here again

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Michelle

Room was clean, but there was a little mold on the bathtub. They text and asked how everything was, if we needed anything, and they brought an extra blanket. Kitchen had everything we could've needed, and we loved having the icemaker. Laundry availability is a definite plus. Bed is a little firm for my liking, but we would definitely stay again.

4/10

Poor

28 Jun 2026

David

Would not recommend the property do to one factor, while waiting to leave for a softball tournament I grabbed a drink and went to pay for it, the man at the counter asked if I wanted to charge it to my room or use a card, I replied cash and he took my 3 dollars. The next day while checking out I was buying some Tylenol and I was asked the same question and I replied cash I was informed that the property was cashless. So where did the money go?

Family

10/10

Exceptional

26 Jun 2026

Michaela

Clean room, kind staff, great place to stay!

Partner

8/10

Excellent

25 Jun 2026

Adam

Very functional place to stay. Only drawback was that it is hard to drive into since it is a one way street

Partner

10/10

Exceptional

25 Jun 2026

Margaret

This hotel was great for our 1 night stay as we passed through town. Staff was friendly. Rooms were clean and the hotel was quiet at night.
Beds were comfortable. Location is right off the highway.
Would definitely recommend this hotel.

Family

10/10

Exceptional

24 Jun 2026

Alex

We enjoyed the stay. The hotel was clean and the staff were very friendly.

Self

10/10

Exceptional

24 Jun 2026

Alex

Great stay. Everything was clean and the staff was very friendly. We would stay here again. :-)

10/10

Exceptional

23 Jun 2026

Rhonda

Our room and bed were very comfortable and clean. It had everything we needed. When we arrived, A.D. was there to greet us with a smile. I swear there must have been two of him. He was there our entire stay. A very pleasant young man with fantastic people skills. We were in and out and then met Jackie. Very sweet and was as Accomodating as A.D. we will be back!

10/10

Exceptional

21 Jun 2026

Jason

Property was beautiful. The room was spacious and very nice. Bed was comfortable. Jackie at the front desk was fantastic and very welcoming. Overall a great experience.

Self

10/10

Exceptional

19 Jun 2026

Frank

Jackie was amazing and extremely helpful

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Joel

Nice place to stay.

Family

10/10

Exceptional

13 Jun 2026

Zephyriah Tucker

Things were clean. Staff nice. Studio room was great and enjoyed pool. Add more consierge services and it will be even greater!

Partner

10/10

Exceptional

13 Jun 2026

Brittney

Plenty of room for a family of 5. Clean and staff was very friendly.

10/10

Exceptional

09 Jun 2026

Jennifer

This is a great place to stay. There is an outside area that is great if you are traveling with a dog. The staff is very friendly and helpful. The laundry machines are free.

8/10

Excellent

08 Jun 2026

Matthew

The room was nice, bed was a little stiff for my liking but that's a personal problem. The pool was nice, the staff was extremely nice and helpful, very personal. The main downside is the pool table was broken. You can still play kinda, one of the sides is basically falling off so the balls won't rebound like they should. Other then that it was a good time.

Partner

10/10

Exceptional

02 Jun 2026

Melissa

Friendly staff, clean and helpful staff

10/10

Exceptional

27 May 2026

Geoffrey

Jackie was amazing!! Property is clean and well taken care of.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Bernadette

Very clean property. Friendly professional staff.

Family_with_children

10/10

Exceptional

19 May 2026

Sharon

It was a great place to stay in the Franklin area for a night. I wished the pool had been open.

Partner

4/10

Poor

14 May 2026

bill

Bathroom in our room worst I've been in. Shower did no drain and there were ants everywhere

Partner

10/10

Exceptional

12 May 2026

Teresa

Front desk staff were very friendly and helpful with an issue I had with changing my reservation, (I had mistakenly booked a wrong date).

Pet

8/10

Excellent

08 May 2026

Mark

Helpful and friendly staff but inconvenient access. Entrance only from one direction which requires u turns at busy intersections.

8/10

Excellent

08 May 2026

TERESA

Liked the Suite and the location

Business

8/10

Excellent

05 May 2026

Edward

Clean room, pleasant staff. Suggest getting a room away from the streets as the traffic can be an issue when trying to sleep.

Partner

8/10

Excellent

03 May 2026

Todd

Room was clean. No complaints

Family_with_children

6/10

Pleasant

21 Apr 2026

jennifer

Front desk lady was very nice at check in. Location was great. However the area wasnt the best. Right behind hotel is a gas station. I believe people living out of cars. There was a run down rv parked under my window. Dog barking constantly. I thought it was in hotel. Called 3 times anout it. 2nd phone call front desk man maybe a little snippy said he made rounds after first call couldnt find anything. He seemed irritated that I was complaining. I explained I had to get up early and paid a couple hundred to sleep. Third phone call I said i believe dog is outside. He said oh yah Im sorry, there is a dog that stays out there. He was apologetic. Offered free amenities. I wouldnt stay again for that fact alone. Other than that ok hotel.

Self

8/10

Excellent

19 Apr 2026

Allyson

Clean hotel. Great area. Quiet place

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Denise

Good location, many food options close

8/10

Excellent

04 Apr 2026

Norman

The room had a musty/smokey smell. Otherwise very clean and comfortable

Self

10/10

Exceptional

03 Apr 2026

Heather

Staff was very friendly. We stayed in a kind suite and it was very spacious! Fit our family perfect.

8/10

Excellent

30 Mar 2026

Robert

Just ok

Self

8/10

Excellent

21 Mar 2026

Joseph

Be nice to have a breakfast included

Pet

10/10

Exceptional

20 Mar 2026

Keith

Friendly staff. Veey nice facility

Self

10/10

Exceptional

15 Mar 2026

Nanette

Clean and quite.

2/10

Poor

13 Mar 2026

dan

We checked in and left! The room was very dirty!!!

Partner

10/10

Exceptional

09 Mar 2026

Karen

Clean rooms comfortable beds and friendly clerks.

Friends_and_family Friends

8/10

Excellent

07 Mar 2026

Debra

Clean but sheets could be softer.

10/10

Exceptional

06 Mar 2026

Julie

Close to all we were doing. Nice people working there.

Family

8/10

Excellent

05 Mar 2026

Julie

Very clean

Partner

10/10

Exceptional

01 Mar 2026

Kristie

Room was clean and front desk staff were extremely nice especially at checkout.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Debra

Very clean, quiet and comfortable. Desk staff were friendly and accommodating. I would definitely stay again.

10/10

Exceptional

16 Feb 2026

ronald

great

Business Partner

6/10

Pleasant

16 Feb 2026

Dordy

The overhead light wouldn't come on when switch was turned. One staff member said bad bulb, another said many of the fixtures had \"shorts\" in them. No effort to fix. Came on randomly in the middle of the night or not when you needed it to see. Shower was barely warm when turned all the way to hot and the stream was weak. Light over bathroom sink was so weak that you could barely see to put on contacts or makeup. NO overhang to load and unload and we got soaked trying to load our vehicle. I asked for a toaster several times and was told it should be in the room, which it was not. The 3rd staff member got us one, which we had to sign for. Not sure why if it was supposed to be in the room.

Business

10/10

Exceptional

08 Feb 2026

Dale

Room was clean and staff was very friendly at check in

Partner

6/10

Pleasant

07 Feb 2026

James

Caulking dirty in shower. Staff was friendly. Decent area, hard to get into parking lot when traveling in one direction.

Leisure Partner

10/10

Exceptional

02 Feb 2026

curtis

Like new. Courteous staff and great place for overnight accommodation. Easy access to I 65

Partner

10/10

Exceptional

30 Jan 2026

Kay

Staff definitely! Jackie (?) was exceptional. The king suite and bed and soft linens very comfortable. Only suggestion is to “bite the bullet” and use some descent trash liners! And TP you can’t see through. I know it’s all about dollars but for the price of the rooms, it would make a huge difference in how the hotel is perceived.

Friends_and_family Friends

10/10

Exceptional

28 Jan 2026

Dennis

Room was clean. Staff was courteous.

10/10

Exceptional

27 Jan 2026

Donna

Jackie and AD were VERY professional, kind, friendly and helpful.
They made the stay even more enjoyable

Business Friends

10/10

Exceptional

24 Jan 2026

Marc

Room was clean and well appointed, it had everything that we needed. We thoroughly enjoyed our stay.

Leisure Family

10/10

Exceptional

14 Jan 2026

Joann

Yes!
Jackie, at the front desk was great!

Leisure Family

6/10

Pleasant

13 Jan 2026

Mark

I want to give this a 5 star review. The staff was friendly and welcoming. The rooms have a nice aesthetic Cleanliness is a problem. A lot of corners with stuff in the corners. It was simply a lack of quality housekeeping and leadership not holding them accountable. Surprising to me given how personable the staff was. I hope this was a fluke and is likely stay here again in case that’s not the normal. Not the best but not horrible either

Leisure Pet

10/10

Exceptional

13 Jan 2026

MaCayla

Room was perfect, very clean and the large fridge and amenities inside the room made it extra nice for a longer stay. The staff were incredible and so hepful!!! The location was unknowingly the most ideal for what we were there for. We decided to stick with IHG on our way back home and loved it, too. We will be back to IHG hotels

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Cameron

Great Front Desk service, especially the nightshift. The room was very clean and organized. Had great options for the snacks, drinks, and other daily uses. Would stay here again.

Business Family_with_children

10/10

Exceptional

08 Jan 2026

Ann

Very easy. Friendly staff member.

10/10

Exceptional

08 Jan 2026

Thomas

Good stay

8/10

Excellent

07 Jan 2026

BENJAMIN

Smart tvs

10/10

Exceptional

04 Jan 2026

Ken

Staff was extremely pleasant and answered any questions we had. Room was spotless and comfortable.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Ewelina

Nicely decorated, modern rooms, clean, well-maintained, fully equipped kitchen, everything you need. Close to restaurants and shops. Very friendly service at the reception. Very recommended!

Leisure Pet

10/10

Exceptional

02 Jan 2026

John

Staff was very friendly. It was a convenient location. It was pet friendly, with lots of amenities. Our room was spacious and comfortable. We would stay here again.

Partner

10/10

Exceptional

30 Dec 2025

Ron

Loved room size and spacious countertop to place luggage or work on computers. Full kitchen a plus.

8/10

Excellent

28 Dec 2025

Jordan

Nice clean room

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Monica

The facility was exactly as described and suited my needs perfectly.

10/10

Exceptional

22 Dec 2025

Nicole

Front desk staff at checkin was friendly and helpful. Beds were comfortable and pillows were fluffy. Bathroom amenities included Dove brand shampoo, conditioner, body wash and hand wash. Kitchenette was fully stocked with pans, dishes and silverware. We were only passing through and stayed one night but it was a fine stay.

10/10

Exceptional

22 Dec 2025

Candi

Staff was friendly and the hotel is very clean! Breakfast was really good! I was very happy to see you have pineapple/orange/guava juice! Also, kudos to the lady in charge of the breakfast area. I saw her help an older lady by getting her coffee and helping her to a table. Very nice to see this help!

6/10

Pleasant

21 Dec 2025

John

At least replace the windows with double pane. Save on HVAC bills and reduce the noise. I had to check if the window was open the road noise was so loud. Also; some guests on the fourth floor enjoyed 3:00 am laughter and door slamming. I saw the sign, but maybe they do not read English.

10/10

Exceptional

20 Dec 2025

Devon

Very clean, very nice, staff was great

Business

6/10

Pleasant

14 Dec 2025

Phillip

The coffee situation was bad. The machine brews 1 cup at a time so had to wait awhile to get coffee. Then we tasted the coffee and it was terrible

Business Partner

10/10

Exceptional

13 Dec 2025

John

Spotless room

8/10

Excellent

11 Dec 2025

Sheri

The room was clean, but we did have a problem with bugs , mostly on the ceiling and high on the walls. And we were able to kill them, but they shouldn't have been there to begin with. Looked like ladybugs but not.

We were impressed with the staff person named Jackie. She was very attentive and friendly. I mentioned the stove not working and she went right to our room and fixed the timing thing so it would work. I watched her with other customers and she was friendly and hard working with them as well.

Overall, we were pleased and would stay at Candlewood again.

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Michael

We were upgraded to a very comfortable suite and the staff was awesome.

Leisure Pet

10/10

Exceptional

05 Dec 2025

Richard

Clean room, quite, comfortable!

10/10

Exceptional

02 Dec 2025

Teresa

Incredible staff! Nice clean room!

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Ingrid

Great hotel, great service, comfy bed and clean.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Joshua

Ina was excellent and went above and beyond to make our stay above and beyond!
Excellent job!

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Steve

Ina Draper is without question the most wonderful front desk lady we have ever met and I traveled 30 years for work! She is helpful and kind and friendly and great to talk to. Makes you feel like home! Give her a raise!!!
Steve and Terry Cartwright
Camdenton Missouri

Leisure Partner

8/10

Excellent

20 Nov 2025

Timothy

The room was very clean and everything was in order. The room had lots of amenities. The only reason I did not rate this as a 5 is not even something the hotel can fix. It is right next to major traffic arteries so it was really hard to sleep due to horns honking, sirens, loud engine noises and constant traffic. Maybe if better insulation and windows were used it would be able to block the noise but it was enough of a burden I would probably stay somewhere else next time.

Business Self

10/10

Exceptional

19 Nov 2025

Paula

Staff was very nice.

Business Partner

10/10

Exceptional

17 Nov 2025

Xiaowei

I can not believe I only found this franchise under IHG now. It is sooooooo good. Exceeding my expectations. From the room layout, spaciousness, to service and equipment. Everything is perfect. Although it doesn’t provide breakfast, for staying longer, cooking a simple breakfast at the well equipped kitchen is a joy. Candlewood will become my choice for any trip longer than 3 days for sure.

Business Family

4/10

Poor

16 Nov 2025

Ryan

The electronic lock to my room door repeatedly quit working. At one point, my family and I had to sit in the hallway for 30 minutes while hotel staff tried to get the door open. Completely unacceptable.

Leisure Family_with_children

10/10

Exceptional

30 Oct 2025

Rita

Yes

Partner

10/10

Exceptional

26 Oct 2025

Corless

So close to every thing people were so supper nice

6/10

Pleasant

25 Oct 2025

David

People above us sounded like they were running and jumping til 2am.
Bathroom door must be shut or door to room will hit against it.
No creamer or sugar ect... to go with coffee
Weird smell from fridge
Silverware appeared dirty

Partner