Name: MainStay Suites Brentwood
Address: 107 Brentwood Blvd, Brentwood, 37027, US

10/10

Exceptional

27 Jul 2026

Dee

There was one problem which was not of any fault of the facility. The person in the room above us left the sprayer for the handicap shower outside of the tub and water leaked through the ceiling into our kitchen. Fortunately for us, no water got on any of my belongings. The staff got right on it and moved us to a new room as soon as one became available. They were great and got right on accommodating the move for us. Very friendly staff!

2/10

Poor

27 Jul 2026

Taylor

This was a horrible stay. The fridge didn’t work, and all of my food went bad. I was here for work, and the front desk staff was incredibly rude and judgmental. Everytime I called they had an attitude with me. I tried to get a discount because I had just lost money from the food going bad, but they were incredibly unhelpful. I would not go here if you can help it. The room was also disgusting, and had a weird smell. The other hotels that are a little more expensive are completely worth it over this place!!!

10/10

Exceptional

26 Jul 2026

creer

Management was nice

10/10

Exceptional

26 Jul 2026

Cheryl

We really enjoyed are stay there

6/10

Pleasant

25 Jul 2026

Stephen

The first room (110) I was assigned, did not have a tv remote, door was hard to open and the room had a foul odor. I was given another room (233) and it was more acceptable. However, the television in the bedroom would not change channels and the loud fan in the bedroom was uncontrollable.

8/10

Excellent

23 Jul 2026

Jordan

Clean good room

4/10

Poor

23 Jul 2026

Quentin

Room was not clean hair on the bed and saw a couple of cockroaches in the bathroom and around the a/c unit. Toilet didn’t work properly so they sent us to another room. Pool was down the whole time we were there for whatever reason they made up. Staff? What staff? During my stay of 2 nights I saw 4 different staff. 3 different front desk and one house keeper. Parking was great. I got the same spot every time I went out and came back. Kitchen was ok. Dents in the refrigerator door. In the room the cover was falling off the electrical socket and the dresser drawer wouldn’t stay closed. I was asking about the pool and the guy that was at the front desk around 7:00 pm on 7/17/26 wasn’t very friendly. My advice spend a few more dollars and get something else. I wouldn’t stay here again.

6/10

Pleasant

22 Jul 2026

Bridget

Staff were very nice, but the room was outdated and had an odor.

10/10

Exceptional

20 Jul 2026

ROBERT

ALL GREAT, GREAT SERVICE FROM STAFF.

8/10

Excellent

19 Jul 2026

Jeremy

Great location for the Brentwood shops, Crema Coffee Roasters on Franklin. I chose this hotel for the pool, which was very pleasant. Just wished it opened more hours (didn’t open till 10am on weekends!) I’d read about the run down nature of the place but when I saw the kitchenette sink had fallen off and sunk down into the cabinet, even I was surprised. There was no daily cleaning (which seems to be a thing of the past these days) or changes of bathroom towels, even though I stayed for two nights. The cleanliness left a little to be desired. I had to collect a couple of fresh towels myself. The kitchenette had a coffee maker, which I liked. It is reasonably priced and there is free parking, which are both pluses. Overall I’d say if location and price is right go for it with low expectations. It’s not a deluxe style property!!
If the hotel management read this, I’d suggest:
1. They ask guests on check in if they want daily housekeeping (cleaning, emptying trash cans and fresh towels etc);
2. They expand pool hours. This is a big deal and big selling point. Ideal is 7am - 10pm.
3. They increase their housekeeping cleanliness standards, especially for bathrooms.
Overall I enjoyed my stay.

Self

8/10

Excellent

16 Jul 2026

Varun

Value for money.

8/10

Excellent

13 Jul 2026

Kenneth

Room was clean. Staff was not receptive to our needs concerning fresh washcloths. I wasn't told they didn't have any AFTER I was told to deposit my used ones in the dirty hamper. What! Why wasn't I told they didn't have any fresh ones before that. Otherwise no problems with the stay.

Family_with_children

2/10

Poor

07 Jul 2026

Chrystal Victoria

I booked via Expedia for 10 days. The basis of this booking was the availability of the pool. Upon check-in, a staff member noticed the length of my stay and advised that the pool was out of order. I asked for a full refund. The Manager was called in and was very hostile, saying that someone should fix it in a few days and things happen. I insisted that I was not spending my 10 day vacation without this amenity. She then said that I need to pay the rate for one night, whether I use it or not, and it will be taken from my credit card on file, yet there was no courtesy call or message to advise of this issue. A full refund would have been appropriate!

Partner

6/10

Pleasant

07 Jul 2026

Sandra

The room was not clean in regard to an unswept carpet and bathroom floor. The freezer was a site from Antarctica and almost couldnt be opened. There was only one coffee cup available.

Family

10/10

Exceptional

05 Jul 2026

Alisha

I've stayed at this place 2x now and about to do a third. It's in a really good location. Close to shopping areas and only like 15 min from downtown Nashville

Family_with_children

8/10

Excellent

05 Jul 2026

Alan

Everything was great except the couch in our room, it was awful.

Partner

8/10

Excellent

05 Jul 2026

Brent

Our toilet was stopped up when I called downstairs they said ok. We left for a couple hours when came back still not addressed. I called back downstairs and they said they were busy. We waited a little then went downstairs where we saw a plunger just sitting in hall not sure if meant for us but we used and all was good. Never did any employee ever ask or make contact to correct.

Friends

2/10

Poor

04 Jul 2026

John

Disappointing—advertised cribs for babies—don’t have any. Advertised a pool—not open even in summer. Elevator was broken. Door sticks and hard to open and close. Some cabinet doors roll open and won’t stay closed

2/10

Poor

28 Jun 2026

DONNA

We pre-checked in that morning. When we went to arrive, the beds were unmade, The trash was full. There were empty bottled waters and The bathroom was filthy. They changed us to a second room and it smelled so bad that we could not stay. After a medical treatment, we had to drive the entirety of 175 miles home. It was the worst experience we’ve ever had with an Expedia customer property. When requesting a refund all they gave us was $25. Expedia should be able to step up to intercede for a customer when it was such terrible service.

Partner

10/10

Exceptional

25 Jun 2026

joan

Great staff

Pet

10/10

Exceptional

22 Jun 2026

Sharlene

The guest check-in person was friendly and professional. The room was clean, but the property is VERY old and outdated and needs updating badly. It even had an old smell and it was very difficult closing the door, which took a few tries. It had to be slammed very hard in order to be closed. Parking was ample and easy. It was okay for a 1 night stay, but I wouldn't stay there more than 1 night. A they say, you get what you pay for.

2/10

Poor

21 Jun 2026

Rileigh

This hotel has roaches the staff was not apologetic it is disgusting save your money!

Family_with_children

8/10

Excellent

09 Jun 2026

Clarence

Everything was nice but the pool was green and the ac in my room wouldn’t cool the room below 74.

Self

10/10

Exceptional

09 Jun 2026

ROBERT

A GREST STAY

Self

2/10

Poor

03 Jun 2026

Nassima

I stayed there with my kids, once I arrived the front disk told me he already checked me in and my room key was ready before I was presented physically, he was new and he was wearing ear plugs all the time talking to the manager and ignoring me, he was very rude to me when I speak to him and he told the manager on the phone this lady standing in front of me doesn’t want to shut up and leave, I told him that’s shocking how hotel front disk can treat customers like this also he mentioned that I have accent when I speak fluent English, I felt bad because my kids told me mommy how can he say shut up to you. The next day when I want to complain to the manager she wasn’t there so I left her a message with another front disk and when I came back the front disk told me that the manager said that she was with him on the phone and she heard everything, that shocked me more how as a manager accept such behavior with hotel customer. Add to all of this before I leave my room I washed my hands at the bathroom and took my branded gold diamond ring off next to the soap place and forgot it, when I checked out and went to the car I remembered so I came back and requested another same room key when I went to the room I found the house keeper was in the room and already took everything at the bathroom I asked her if she saw my ring she said to check the garage but nothing was there, what surprised me it was less than 10 minutes between I checked out and came back The hotel did nothing about it.

Family_with_children

8/10

Excellent

02 Jun 2026

Demonie

Clean room
And friendly staff..

4/10

Poor

25 May 2026

Joseph

Not the cleanest place. Cabinets and kitchen area could have used some help. No pots or pans in the rooms with kitchen. Shower had some body hairs in it. Woke up with some minor bites, and cannot say for sure bed bugs, but wouldn't be surprised if that is what it was

10/10

Exceptional

23 May 2026

ROBERT

great stay!

Self

10/10

Exceptional

23 May 2026

ROBERT

a great stay!

Self

10/10

Exceptional

18 May 2026

Kristy

I recently relocated from out of state and stayed here with my 2 boys while we were searching for a place to live. It offered everything we needed & provided enough beds where we didn’t have to sleep together. Great location and staff!

Family_with_children

10/10

Exceptional

18 May 2026

Kymberly

I really enjoyed my week at Mainstay! The staff was friendly and my room was very clean!

Partner

8/10

Excellent

11 May 2026

Brent

Having stayed at many budget hotels in Brentwood, I recommend this one the most for your lodging needs, for old Hickory and 65.

8/10

Excellent

10 May 2026

Summer

The kitchen had some very old minimal utensils and dinner wear. And a tiny skillet. The room had an odor to it. It is very old and dingy. The pool is under maintenance. The hair dryer did not work. The staff are incredible! Can’t say enough good things. But the hotel needs a remodel. However, you can’t beat the price.

Self

2/10

Poor

10 May 2026

Erica

Hotel very dirty.

Family_with_children

6/10

Pleasant

09 May 2026

Juan Cristopher

Ma

Pet

8/10

Excellent

08 May 2026

Billy

Good for a night.

8/10

Excellent

08 May 2026

Billy

Hotel is dated could use a renovation. It’s a good stop for the night or a few days.

Self

8/10

Excellent

03 May 2026

Robert

Nice one night stay comfy, and quiet.

2/10

Poor

26 Apr 2026

Hayden

Never in my life have I come back home day 1 of 4 to a hotel & found all of my stuff gone. The cleaning staff cleaned my room & threw it all away. All my food, all my items, everything in the bathroom. Well over $1,000+ worth of stuff & they have done nothing to help me, wont reimburse me.... absolute nightmare considering & cant just go re-buy all that stuff. I travel every 3-4 days for work so i'm constantly jumping around. Huge huge issue & a big slap in the face. Horrible service

8/10

Excellent

26 Apr 2026

Shannon

Facility was clean and most everything functioned as it should. There were obvious needs for updates like chipped finish in bathtub, cupboards that were sagging and had boards added to support the microwave and dresser drawers that kept falling open.

Family

10/10

Exceptional

25 Apr 2026

ROBERT

yes

Self

8/10

Excellent

24 Apr 2026

Fernanda

Staff & room space is nice but the building is outdated good for the price but the bathroom needs deep cleaning. Guy at front desk was super nice!

Friends_and_family Family

2/10

Poor

23 Apr 2026

Sonja

It was disgusting. We didn't stay.

Family

4/10

Poor

21 Apr 2026

Bertie

It was very dirty

Friends_and_family Family

4/10

Poor

20 Apr 2026

Ed

This hotel unfortunately seems to look past the responsibilities of maintaining room cleanliness, smells and repairs.
We arrived to a pleasant and updated building exterior. Then it went downhill!
From a building entrance door that was broken, to damaged furnishings, a refrigerator that sounded horrible (compressor), pet smells covered up with deodorizers, to dirty unopened pool and people up all night long making noise.
It seems that people that stay long term have the upper hand.
The breakfast was the only positive.

Partner

4/10

Poor

12 Apr 2026

Robert

The top of the shower is low. The room is small and very outdated. The hair dryer unit was not connected to the wall.

4/10

Poor

08 Apr 2026

Linda

Old, smelled like greasy fried food. Doors at entrance did not open automatically which made it difficult to use the little luggage racks. Tall racks would improve moving luggage.

Self

6/10

Pleasant

03 Apr 2026

Rachel

The neighborhood was great. The hotel outdated and dirty. The smell in the room gagged me initially. The price was cheap, so I didn’t have high expectations

Family_with_children

10/10

Exceptional

01 Apr 2026

Alexandria

You cannot beat this kind of price for a full suite.

Partner

6/10

Pleasant

31 Mar 2026

Nicolette

This place has the potential to be a gem but the lack of attention given to the building is giving slum lord. Great location but thats about it. No breakfast after being advertised. Old and out dated. Sheets on the bed was old and had seen better and brighter days. Bathroom looked to have mold but upon a closer look paint was worn and old. Mold was coming out the AC/heat unit vents so inspect if you book here. Its as if the owners have given up on the property. I would not recommend.

Family

2/10

Poor

19 Mar 2026

William

Do not go to this hotel. I checked in and went to the room. The TV did not work and I reported it to the desk clerk. It took her 20 minutes to find another room for me. After I had been in the new room for about 10 minutes, another person walked into the room. Evidently, this person had been assigned the room and had gone out for supper or something. They went down to the front desk to report the matter. Then, the TV in the new room stopped working. I decided to leave. The desk clerk was very unhelpful and acted like it was my fault that someone else had been given a key to my room. I expected better. Do not go to this hotel.

Self

2/10

Poor

16 Mar 2026

Wanda

The room smelled like dirty feet. We do not think the sheets were clean. There was hair on one bed and the other bed the sheets smelled. Was going to open window for fresh air and the screen was hanging off the window, had to try to fix screen back in place. Terrible place Never stay or go there again.

Partner

6/10

Pleasant

15 Mar 2026

Debra

The property is ran down and smells old. The walls are thin. We heard the people above our room constantly walking around (inconvenient at 7am). The bathroom was molded on the ceiling and the non working exhaust fan was covered in rust. It was also uncommon and inconvenient that the staff wanted IDs for each person staying in the room.

Family

10/10

Exceptional

11 Mar 2026

Patricia

We appreciated having a kitchenette. The room was spacious. Convenient location for shopping and eating. The mattress was old and not the most comfortable.

Partner

6/10

Pleasant

03 Mar 2026

Marinda

They didnt provide breakfast, rooms smelled like pot, guests around us were loud

8/10

Excellent

27 Feb 2026

Scott

Kim, who worked the front desk was amazing polite, and very delightful to interact with. She’s a star and should be protected at all cost.

Pet

10/10

Exceptional

27 Feb 2026

Crysta

Everything was good

Self

6/10

Pleasant

26 Feb 2026

William

Update and decent coffee. Use Nescafé instant, terrible.

Self

10/10

Exceptional

23 Feb 2026

Vanessa

Everything was good

Partner

8/10

Excellent

21 Feb 2026

Crysta

Staff was friendly

4/10

Poor

20 Feb 2026

Robert

Dirty
Bath tub disgusting

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

CLAUDIO

Muy amables y buen servicio

Family_with_children

2/10

Poor

17 Feb 2026

Terri

The room was gross

8/10

Excellent

06 Feb 2026

John

It’s older but nice. Room was like an apartment.

10/10

Exceptional

31 Jan 2026

Jill

The room was very clean and spacious with parking very close to the door. Front desk was very friendly and helpful.

Leisure Pet

6/10

Pleasant

29 Jan 2026

Cynthia

It was spacious, convenient, warm and dry. I was so happy to have heat after the ice storm knocked out our power. I am grateful they had availability. I woke up in the middle of the night to what sounded like an MRI. It was a loud consistent banging noise. I’m 50%deaf in both ears so that is how loud this was to wake me up from a sound sleep. It was the fridge. I was going to unplug it but worried about defrosting it and making a mess. It was 12:30am and no other rooms available

Self

8/10

Excellent

23 Jan 2026

Beverly

Room was clean, staff very nice

4/10

Poor

26 Dec 2025

Michael

This was our third year staying for Christmas to visit family and it will be our last. Facility is aging and not gracefully. Water pressure very low, no blow dryer. Parking was convenient and staff was as friendly as they could be having to work on Christmas. This hotel is desperate for renovation.

Partner

10/10

Exceptional

22 Dec 2025

Darlene

The motel was clean and quiet. The parking was very easy and available and the staff I interacted with were all very polite and helpful.

10/10

Exceptional

05 Dec 2025

William

It was great

Business_and_leisure Self

8/10

Excellent

05 Dec 2025

Carolyn L

Roll In shower was perfect for my husband. Room very clean, bed comfortable.

Leisure

8/10

Excellent

23 Nov 2025

Victoria

Good room, the usual wear and tear of an older kitchenette. Accommodating staff, very helpful!

Partner

8/10

Excellent

21 Nov 2025

Victoria

Great staff, very friendly and helpful. They had a little trouble with the reservation but got it sorted and were very sincere and honest. Laundry is quarters only and no atm on site to get cash to exchange but otherwise great for extended stay!

Partner

6/10

Pleasant

17 Nov 2025

Mukhesh

It was not as comfort as other. I feel itchy sleeping on bed

Leisure

6/10

Pleasant

15 Nov 2025

Erica

Ok

4/10

Poor

08 Nov 2025

Mark

Suspicious stains all over the couch and pullout bed. Elevator is dying. Was not working at all when we checked in. Was working by the time we went to dinner. General dingy appearance all around.

Friends_and_family Family

6/10

Pleasant

04 Nov 2025

Linda

Staff was nice, but the place is really run down.

6/10

Pleasant

26 Oct 2025

Savannah

Bad smell in the hallways and room

Partner

6/10

Pleasant

24 Oct 2025

Meri

Nice stay,great location.

Just used refrigerator. Worked great. Kim very nice front desk clerk.parking was nicely lit up. The only negative was the curtains have gaps on sides causing light to beam straight in your face to your bed.

Friends_and_family Family

4/10

Poor

21 Oct 2025

Jawana

The reason I gave this hotel a bad rating is because I booked and paid for a room with 2 double beds and a let-out couch, but when I got there they said those rooms were already taken and only the 1 bed and let out couch was available. I basically begged and pleaded but they said since I booked through Expedia they were not responsible for holding that type of room, they could give me only what they had available. I was very disappointed. Also the website showed they had breakfast in the morning but the front desk person said they have only coffee; therefore, everything about this hotel was deceiving.

Leisure Family

4/10

Poor

21 Oct 2025

Kimberly A

This hotel has spacious rooms but the walls and ceiling are not soundproof compared to every other hotel. The people above us were jumping around and constantly loud until 1am. The room next to us was annoying making noise. The rooms are outdated.
When we walked into our room the first time , the windows were open with bent screens! The exhaust fan above the stove was on full blast.The beds were ok and the tv worked great. The kitchen was a plus. The staff was nice. I would not stay here again, because I paid less for better places and the noise was ridiculous!

8/10

Excellent

20 Oct 2025

Jason

Room was ready on time. Parking was well lit.

Leisure Self

2/10

Poor

19 Oct 2025

Vigneshkumar

Never again

One of the worst hotels I ever stayed in. when I entered my room, the windows were open and had a foul smell. I called the front desk to ask for a different room and the front desk guy said hotel is totally booked. Rooms were not clean.

4/10

Poor

19 Oct 2025

April

The outside of the places and lobby area was okay, going into the room the moment we walked in bad smell I guess that’s why all the windows in the building was open bugs was on the floor, bathroom was filthy it even had human feces on the toilet, like somebody had been staying there before we got there, the room was terrible overall and was not comfortable to leave and thing around, I will never stay at a place like this again.

Friends_and_family Family

4/10

Poor

18 Oct 2025

Alisha

Room smelled like animal and had no sheets on pull out bed or any extra blanket has to go to front desk to get one and it was only one blanket

2/10

Poor

18 Oct 2025

Adam

Disgusting, no toilet paper, 1 towel, and TV didn't work

8/10

Excellent

17 Oct 2025

Christina

:)

10/10

Exceptional

15 Oct 2025

Kenneth

Great accommodations for the price. Would return.

Leisure Self

10/10

Exceptional

14 Oct 2025

Sonexay

This is a very nice hotel for the price. It was very quiet and the staff were very helpful.

Business Self

10/10

Exceptional

14 Oct 2025

Claudia

Great location. Well maintained. Close to nice restaurants.

10/10

Exceptional

13 Oct 2025

Johnna

Perfect!!!! Everything perfect I would not change anything. My stay was comfy, just like home, sweet customer service, in the safest spot, overall clean, my new favorite when coming to Nashville! This was the perfect stay for solo travel thank you so much for making my trip that much better!

Self

10/10

Exceptional

09 Oct 2025

Monique

This is usually one of my favorite places to stay whether I book or my colleague books to work in the area, but this time there were some changes that took place that a little bit of work on communication can fix. Just within a couple of weeks time of my last booking there is now a hold fee of $25 outside of Expedia's costs upon arrival which I called prior to making my reservation and to inquire about early check in, and was misinformed. It seems to be some renovations going on in the lobby near front desk. But, the staff there is excellent, they're understanding, very helpful, and accommodating. That's why they still get 5 stars from me. They don't serve breakfast, but rooms have glasses, plates, bowls, a microwave, a refrigerator, and a half stove burner for cooking. It's set up like a mini apartment and I love it.

Business Partner

4/10

Poor

09 Oct 2025

James

Needs updating

Leisure Family

10/10

Exceptional

29 Sep 2025

Inez

Felt himey and safe

Leisure Family

6/10

Pleasant

28 Sep 2025

Tonya

Was not the worst place I’ve stayed but was not the best. Like its very convenient location and does not require a deposit for accidentals. Price was reasonable. However I felt like I was walking in a retirement home because this hotel is sooo outdated. My room smelled like mothballs. Bugs got in because the windows were open. Wouldn’t stay again. It’s more updated hotels I’m the area. I’m beginning to think that hotels rent out the worser room if you are using a discounted site.

Business_and_leisure Self

4/10

Poor

27 Sep 2025

Richard

Rooms need a major renovation. The halls are over-perfumed to cover up who knows what. Fortunately The bed was comfortable and appeared clean. Location is good and within walking distance of some nice restaurants.

Friends_and_family Family

10/10

Exceptional

24 Sep 2025

Monique

The front desk staff was awesome. They made sure to confirm our room choice. There were plenty of places to dine at, order fast food from, or at least 3 grocery stores within walking distance if wanted to cook. It's priced fairly. The only thing that could have made this even better is if the pool was open on such hot days. This place has been added to my favorites on my booking site.

Business Partner

10/10

Exceptional

16 Sep 2025

Stephen

Staff is incredibly kind and helpful. A very pleasant experience

10/10

Exceptional

16 Sep 2025

Eugene

Seems to be well kept and nice outdoor appearance.

Family_with_children