Holiday Inn Express Brentwood South

Holiday Inn Express Brentwood South - Franklin IHG

United States , Nashville - TN
Brentwood, 8097 Moores Lane
Show on Google | Map

100 reviews shown

6/10

Pleasant

08 Mar 2026

David

Staff was friendly. The bathroom was moldy around shower door. The mattress was hard and pillows were flat. The breakfast selection was limited due to slow season.

Partner

8/10

Excellent

07 Mar 2026

William

It was clean and the breakfast was good and hot. There was a young female who had been there 3 yrs and was very helpful. The parking was lacking but the hotel was convenient to restaurants, gas stations and shopping.

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

Jeffrey

Facility was ok

6/10

Pleasant

03 Mar 2026

James

The property was dirty top to bottom, inside and outside public areas. The room itself was clean.

Partner

4/10

Poor

16 Feb 2026

Brandon

Booked a Wednesday-Sunday. They ran out of towels and when we asked for fresh towels, the front desk assumed we were on overstay and talked down to us about it when we booked this trip in October for this February. The breakfast didn't have meat everyday, it was hit and miss. There were signs of plenty of roof leaks, but I will give it to them that they did just have a pretty bad storm a few months ago. The tile in the lobby was done poorly, if you drag your feet you will likely trip. My wife and I will typically book Holiday Inn Express, because we know what we will get. However, this one was well below par.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Anthony

I booked a king room. When I got there they said they didn’t have a king room available because the room wasn’t clean yet. I was offered a double queen room for the same price. That’s not what I booked so I said I technically didn’t need to occupy the room until after seven so I can wait until one is clean. The front desk checked with housekeeping to find out a time frame on when they would have king rooms available and I was told it would be seven minutes. I probably made it there around 4 o’clock. So it’s past time for check in so why are the rooms not clean. I chose to sit in the lobby and wait. I did receive a king room but in corner with ottoman and seating there was so much dust in the corner that it looked like it had not been touched in a year. There was hair on the bed comforter and the room smelled not so fresh.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Amy

The room was okay. We booked a king months in advance and at check in was told we couldn’t get the king. We got 2 doubles with no compensation.
The hotel needs some work! Uneven floors and a ceiling downstairs falling. The drinking fountain’s never work.
The hotel is fairly quiet. Se

Partner

6/10

Pleasant

10 Feb 2026

Amy

The room was \"ok\".

8/10

Excellent

07 Feb 2026

Richard

The room was clean and spacious. Check in and out was smooth. On the negative side the parking lot was a sheet of ice.

Partner

8/10

Excellent

02 Feb 2026

James

Room was very clean and comfortable

Friends_and_family Family

8/10

Excellent

31 Jan 2026

Erica

Clean room, amenities

Leisure Self

2/10

Poor

29 Jan 2026

Julie

This hotel was

10/10

Exceptional

26 Jan 2026

Teri

Very Clean. Love that they were fully equipped with Dove Shampoo, Conditioner Body wash

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Tamara

Staff was very pleasant

10/10

Exceptional

19 Jan 2026

Arthur

Just slept there for 8 hours.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Joan

Clean, comfortable and quiet! Good breakfast, friendly staff.

Leisure

8/10

Excellent

18 Jan 2026

Roseann

Clean room.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Lori

There was plenty of room to hang with friends in the evening.

Partner

8/10

Excellent

05 Jan 2026

Greg

Hotel itself is getting run down and rather shabby. Room was ok

6/10

Pleasant

04 Jan 2026

Eva

It took 3 times to get us in a room where the keys worked. Didn’t let us know that there would not be a hot breakfast on New Years Day.

Partner

6/10

Pleasant

30 Dec 2025

bruce

10/10

Exceptional

27 Dec 2025

Zixue

Friendly staff, clean room

6/10

Pleasant

27 Dec 2025

Bona

Meh. Parking and the check-in process was smooth but the hotel definitely needs a good maintenance company and cleaning.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Chet

A++ accommodations and staff. Highly recommend!

Leisure Self

6/10

Pleasant

25 Dec 2025

lori

We were told, No breakfast items available due to no shipments to hotel.

6/10

Pleasant

25 Dec 2025

Stacie

Long wait to check in, no hot food for breakfast and no milk for cereal.

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Mercy

The room is clean.

6/10

Pleasant

19 Dec 2025

Dustin

The room was serviceable, albeit a bit hot and stuffy even with a window open, and overall the property is dingy and poorly maintained. Stained carpets, damage to walls, fixtures, and furniture is apparent everywhere, and the building has a noticeable musty smell of age and poor cleaning.

Business

10/10

Exceptional

18 Dec 2025

Arijit

Breakfast was nice. Some warm eggs and waffles. Location was a little strange - right by the freeway so some highway noise. Otherwise its a great find - pretty close to some decent shopping and dining areas.

Leisure Family

10/10

Exceptional

12 Dec 2025

James

Yes very much so

8/10

Excellent

01 Dec 2025

Carlton

Room clean safe area

Self

4/10

Poor

30 Nov 2025

aimee

Bed was extremely uncomfortable, tv did not work and elevator stalled everytime I rode it.

Self

10/10

Exceptional

22 Nov 2025

Melissa

Clean room, excellent breakfast, and the staff was great

Leisure Family

10/10

Exceptional

17 Nov 2025

Olga

During my first stay in September 2025 everything was great from curtesy and service to breakfast and air conditioning on third floor; on my second stay in October, the air conditioning was not cooling, so on my third stay in November, I requested a room on third floor and had no issues. I recommend this place!

Business Friends

2/10

Poor

16 Nov 2025

Keith

It was the worst hotel I ever stayed at the 1st room had no blinds in it the second one bathroom lights flickered and was told the ppl to fix it was working at another location, the toilet back up multiple times we could not use our bathroom from 3am Saturday morning till 2pm Saturday bathroom was dirty and them we checked out at 8am Sunday morning because the toilet was backed up again I want my money back it was not a pleasant stay at all

Leisure

6/10

Pleasant

13 Nov 2025

Dinesh

yes

Business Friends

2/10

Poor

13 Nov 2025

David

I’ve stayed at holiday in hundreds of times and I’m a platinum ihg member. For the first time ever the place was dirty. The ac unit didn’t work properly. The coffee was not good. We left at 630 am due to all of the above mentioned issues. I won’t stay there again

Business Partner

10/10

Exceptional

11 Nov 2025

Orwell

Staff

Leisure Partner

10/10

Exceptional

11 Nov 2025

Kim

Everything was great

Business

8/10

Excellent

11 Nov 2025

Dustin

Room was clean and beds were comfortable. My biggest issue was the water pressure was almost nonexistent and hot water was just above luke warm. Breakfast was your typical hotel breakfast but well stocked and everything was tasty.

Partner

8/10

Excellent

10 Nov 2025

Jolina

Good breakfast!

4/10

Poor

10 Nov 2025

Judith

This property looked like an old, tired hotel. It was also very difficult to find. It was not like other Holiday Inn Expresses in this area.

4/10

Poor

09 Nov 2025

Michael

Regret instantly set in as we walked down the hallway to our hotel room. There was very visible water damage on the ceiling tiles, walls, and carpet—just in the hallway alone. In addition, there was a strong odor of mold and stale food, far from the clean, fresh scent one would expect from a typical Holiday Inn experience.
Upon entering our room, we saw “repairs” along multiple walls and the ceiling where water had leaked and caused damage. Large sections of the ceiling were bowing and looked unsafe. This was motel quality labeled as a hotel—far from excellent and not what you would expect from Holiday Inn. It’s shocking that this location even remains open, as repairs are clearly long overdue
Customer service was also poor. The staff were neither welcoming upon check-in nor helpful. When my husband asked if they had luggage carts, the lady behind the counter pointed over in the direction of the carts without a word said and annoyance all over her face. It was evident that they didn’t want to be there and didn’t care about their jobs or customers.

Business_and_leisure Family_with_children

4/10

Poor

05 Nov 2025

Sonya

I did not realize this was an older property until we arrived. The door to our room was hard to close and open. Floor was uneven with cracked tile and the underfloor actually moved up and down in several places as I walked on it. I cringed about walking barefoot on the floors because they didn’t feel clean. Bathroom door squeaks. Side lights on bed not functioning. Blackout shade is broken.
Ice machine on floor broke. Drinking fountains not working. This is a property that needs a lot of work.
The front desk staff was pleasant to work with! We did not complain while staying. None of the problems were quick fixes.

Partner

8/10

Excellent

01 Nov 2025

carol

Room was clean but needs some help. Someone must have sat on the desk table and it has a mean lean to it. The whole place needs some updating including the ghastly art work. The location is dark and depressing. Girl at the breakfast station was non stop working…breakfast was pretty good.

Leisure Partner

8/10

Excellent

29 Oct 2025

Ronald

Updates

Partner

10/10

Exceptional

28 Oct 2025

Cynthia

Really nice employees and clean room

Leisure Family_with_children

10/10

Exceptional

26 Oct 2025

Amy

Yes

Partner

4/10

Poor

18 Oct 2025

Allison

Not what I expected based off reviews.

Family_with_children

8/10

Excellent

15 Oct 2025

Raymond

Comfortable place and pricing was reasonable. Close to shopping areas and many dining options.

Partner

2/10

Poor

11 Oct 2025

Michael

This is not the quality that we expect from Holiday Inn Express. This hotel is VERY outdated and has numerous maintenance and quality issues. The hotel had a lot of cleanliness problems and our room did not “feel” clean due to these issues. The TV was broken (screen partially damaged) and desk lamp didn’t work. The bathroom looks dirty (especially the tub) and has broken and loose tiles. The sink stopper and toilet seat were broken, and water pressure in sink was barely enough to wash your face. The door sweep had hair stuck to it. Room ceiling had numerous water stains. Bed comforter and skirt had stains. Parking lot was very dark. Ice machine on 2nd floor was broken/unplugged and had no sign. Broken luggage cart and water fountain on first floor. Staff was friendly but at check-in 5 people stacked up while the attendant talked on the phone with what sounded like a manager. Absolutely not worth what we paid for a night and not relaxing at all. We did not sleep well and will not return.

Friends_and_family Family

2/10

Poor

11 Oct 2025

Dustin

Not much breakfast out no coffee

Partner

8/10

Excellent

08 Oct 2025

Jeff

It was nice.

10/10

Exceptional

06 Oct 2025

Malia

Nice bed

Leisure Friends

8/10

Excellent

05 Oct 2025

Tonya

Everything was great about the hotel with one exception. The mattress on the bed was extremely uncomfortable and was like sleeping on a brick. Could not get a good night sleep and I am still sore afyer sleeping on the bed.

Leisure Self

4/10

Poor

27 Sep 2025

Paul

rooms felt damp. We were able to try a few rooms, but they all were damp feeling and musty. Carpets felt damp when wearing socks. This is an older property that got a lipstick update.

Partner

6/10

Pleasant

25 Sep 2025

Jason

Breakfast is usually good at Holiday Inn Express’s,especially the cinnamon rolls.This one had cinnamon rolls,a broken juice and pancake machine and limited options. It was also a little run down.

6/10

Pleasant

23 Sep 2025

Jeremie

Fine for one night away.

Location was easy to get to, but right beside the interstate. Room was clean. Bed was firm. Pillows were all too soft. There's normally a balance of firm and soft, so if you need more supportive pillows, be sure to bring them. Free breakfast was normal. The property had LOTS of things out of order. Could benefit from a good dose of general maintenance.

Partner

2/10

Poor

23 Sep 2025

Christopher

Nasty at main entrance, front desk staff acted as if they could care less about being at work, A/C unit didn't work probably, light bulbs out/ wall light switch didn't work, cigarette butts containers visibly full outside of main entrance and stinking, chair in dining area torn/ripped. A disgrace for Holiday Inn Express

8/10

Excellent

22 Sep 2025

Andrew

Good breakfast included. Pancake machine was down during our visit but the rest was good too.

6/10

Pleasant

21 Sep 2025

Alain

The water fountains were out of order and and the water machine at the breakfast area was on only during breakfast hours so you were forced to purchase water

Partner

2/10

Poor

21 Sep 2025

Joshua

Old hotel and beds were the really uncomfortable and the breakfast sucked

Business

8/10

Excellent

19 Sep 2025

MIchelle

Overnight Stay

Good and clean but needs some updating. Needs bigger pillows.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Jane

The property is clean and well maintained. Staff is friendly and very helpful.

6/10

Pleasant

10 Sep 2025

Keith

This place needs a refresh badly. It did not live up to my brand expectations. The floors are uneven on all floors near the elevators. My room was in horrid condition. The threshold was taped down and the door was hard to operate. The bathroom floor was not level and had multiple broken tiles. Several of the bedroom lights did not work. It had a heavy smell of deodorants to attempt to cover up the smell.

Leisure Self

10/10

Exceptional

07 Sep 2025

Terri

Checking in was good. The worker was very nice and pleasantly. The room smelled very musky like a cigarette. The sheets had blood on it from a dead bug. The tub was gross.

Partner

10/10

Exceptional

05 Sep 2025

Jessica

Easy check in, friendly staff. Everyone was super nice throughout the stay. Breakfast was hot and delicious. Room was clean ans tidy.

Self

6/10

Pleasant

02 Sep 2025

Kate

The air conditioning worked well!

8/10

Excellent

01 Sep 2025

Lela

I like the price i paid. Wasn't able to eat breakfast because the pancake machine was down

Leisure Partner

6/10

Pleasant

31 Aug 2025

Heather

Average

10/10

Exceptional

30 Aug 2025

Lisette

Great price, clean, easy to get in and out. Loved the breakfast

10/10

Exceptional

18 Aug 2025

Azad

Don’t want to ruin you guys review by giving you less stars, my only concern/suggestion would be to add a smart tv in the rooms, or maybe chrome cast so guest can use their phones to watch something on the tv. No complaints just a suggestion but I would stay here again.

Leisure Partner

8/10

Excellent

17 Aug 2025

Sabrina

Still got a 10.00 pending charge on my account for almost a month now

2/10

Poor

17 Aug 2025

Narayana

We checked out same day due to mold smell

Business Partner

10/10

Exceptional

12 Aug 2025

Eric

Nice and quiet

10/10

Exceptional

12 Aug 2025

Natalya

Cozy stay

Nice stay for a night on the road! My family and I were very comfortable. The breakfast in the morning was very good - delicious food and very clean/organized area. Friendly staff.

Friends_and_family Family

4/10

Poor

09 Aug 2025

Verified traveler

Served its ourpose of somewhere to sleep.

Check in went smooth, but proceeded to 3rd floor to find the hallway hot as it was outside then proceeded to our room which the air was not working in and smelled like mold. They moved us to the 2nd floor, hallways was still hot, but room was super cool but stinky and wet feeling from the humidity in the air I guess. Sheets, covers, everything felt wet. Breakfast was good.

Friends_and_family Family

8/10

Excellent

04 Aug 2025

Janis

Travel home

En route from Florida to Illinois.

Partner

2/10

Poor

02 Aug 2025

Andrew

Holiday Inn Express you can do better

Room needed repairs, air condition humidity level inappropriate, desk broken, window parts missing, mold in the shower room 208

Friends_and_family Family

4/10

Poor

13 Jul 2025

Elizabeth

I didn't really care for anything about this hotel. The air conditioner wouldn't hardly work. Tub had mold around the rug. Bed was very uncomfortable and hard.

Leisure Family_with_children

2/10

Poor

08 Jul 2025

Katie

Mildewy, needs repairs

This was something we booked last minute to break up a long trip. We should have read some more reviews. Upon walking in to check in, the air was damp and hot. The AC in all common areas and hallways was out. The worker at the desk said it had been out for a while. The hallways and bedrooms smelled mildewy. The floor in our hotel room felt damp. The only working ice machine was on the first floor. While heading to the 3rd floor from the lobby, the elevator stopped at the 3rd level, but the doors didnt open. It completely froze, then quietly slowly descended back to the lobby, had an abrupt drop, an alarm sounded, then a message showed on the screen saying, exit immediately when doors open. Both public and service doors opened. When we told the workers what happened, they said \"stairs are available.\" The next day, when we were trying to move all of our stuff out, my husband tried the elevator again to avoid carrying luggage down the stairs. The elevator didn't respond to the button being pushed to call it to our floor. No \"out of service\" signs were posted. We ate continental breakfast in the dining area that morning. The upholstery was dirty and wallpaper and paint was peeling from the walls in a few areas. When walking through hallways and stairways, carpets were dirty.

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Gregory

Absolutely wonderful had a great stay.

Leisure Family

10/10

Exceptional

27 Jun 2025

Margarita

Great!

Leisure Family

10/10

Exceptional

24 Jun 2025

Lindsay

No issues.

Leisure Family

4/10

Poor

18 Jun 2025

Greciela

Brentwood stay @ IHG

When I entered the room it smelt so musty. The carpet felt damp & the pool was shut down.

Partner

6/10

Pleasant

15 Jun 2025

Stuart

decent value

Leisure Family

10/10

Exceptional

10 Jun 2025

Valda

Really nice

Lovely room with kitchen and living room, office desk and chair, great bathroom, no complaints!

Business Self

8/10

Excellent

08 Jun 2025

Jennifer

Breakfast was pretty good, staff was nice. Quick overnight stay as we made our way south. Not a disappointment.

Leisure

6/10

Pleasant

07 Jun 2025

Allyson

This was a quick stay for us and served all of our needs!

Leisure Family

2/10

Poor

05 Jun 2025

Sarah

Let me start by saying that this hotel has amazing people working at it- the owners are lucky because it's hard to find good employees. However, I CANNOT RECOMMEND ANYONE STAY AT THIS AWFUL HOTEL. The rooms are outdated- the bathroom had tiles loose and broken off of the floor/baseboard. The A/C smelled like mildew-the room was old dark, dreary and the floor was....bumpy?
Upon entry to the room, I immediately noticed that not only were the floors uneven, they were also dirty...there were hair strands and dust/dirt on the tile in the entryway. THE ONLY reason my son and i ACTUALLY slept at this hotel is because we arrived at 10:30 and it was WAY TOO LATE to find a different place to stay.
I booked off of hotels.com. Their reviews seemed to be ok....CLEARLY CLEARLY they aren't current...I'm going to fix that. If you have the expectation to stay at a place that looks like the posted photos, DONT STAY HERE

Business

4/10

Poor

01 Jun 2025

Tanya

Family vacation

There pool is not operational even thou they say it is! The carpets in the room are sticky to walk on(so not cleaned well) Hallway were extremely hot at all times!

Friends_and_family Family

2/10

Poor

30 May 2025

Tina

This property is old, the floors are dirty. It smells like mildew when you walk in the hallways and elevators are very hot and humid. The bed is clean. Our furniture was broken in our room and the floors in the bathroom are filthy. I would not recommend this property as a typical Holiday Inn express usually has more comfortable beds and is typically more clean than this.

Leisure Partner

10/10

Exceptional

27 May 2025

Subrahmanyam

Convenient location and nice facility

8/10

Excellent

26 May 2025

Meredith

Nice property for an overnight stay why traveling.

10/10

Exceptional

26 May 2025

Meredith

Nice stay for an overnight stop during travel.

Leisure Family

4/10

Poor

19 May 2025

Shawn

Mold and dirty

10/10

Exceptional

05 May 2025

Cody

Great option

Hotel is clean and the staff is very friendly. Breakfast is good, run of the mill Holiday Inn options. Room was clean and neat. We have stayed here before and will again in the future. The location is very quiet and safe.

Partner

4/10

Poor

05 May 2025

Emily

Staff was friendly but room/bathroom was unclean and smelled badly, like mildew.

10/10

Exceptional

04 May 2025

Uwem

The customer service is excellent

Leisure Family