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Sleep Inn Franklin - Cool Springs

Nashville - TN · United States

4201 Franklin Commons CourtView location

6.4/10Good1,000 Reviews
Cleanliness6.6/106.6
Service7.4/107.4
Comfort6.6/106.6
Condition6.0/106.0
Location8.6/108.6
Neighborhood8.0/108.0
Value7.0/107.0
Amenities6.0/106.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Sleep Inn Franklin - Cool Springs

Set in a prime location of Franklin (TN), Americas Best Value Inn Franklin puts everything the city has to offer just outside your doorstep. The property features a wide range of facilities to make your stay a pleasant experience.

All the necessary facilities, including 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas, car park, elevator, are at hand. Each guestroom is elegantly furnished and equipped with handy amenities. To enhance guests' stay, the hotel offers recreational facilities such as outdoor pool.

Friendly staff, great facilities and close proximity to all that Franklin (TN) has to offer are three great reasons you should stay at Americas Best Value Inn Franklin.

Read more about this hotelShow less

With a stay at Sleep Inn Franklin - Cool Springs, you'll be centrally located in Franklin, within a 10-minute drive of CoolSprings Galleria and SOAR Adventure Tower. This hotel is 0.6 mi (0.9 km) from Saint Thomas Medical Partners and 2.8 mi (4.6 km) from Fort Granger Park.

Stay in one of 50 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include complimentary newspapers, as well as phones with free local calls.

Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and an elevator. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Smoking areas

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Minimum Spring Break check-in age is 21 years old
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 15.00 per pet, per night
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 10.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

SOAR Adventure Tower 0.3 km / 0.2 mi
Saint Thomas Medical Partners 0.9 km / 0.6 mi
Kimbro's Pickin Parlor 4.9 km / 3 mi
Aspen Grove Park 5 km / 3.1 mi
Fort Granger Park 4.6 km / 2.8 mi
CMA Theater at Country Music Hall Of Fame 5.2 km / 3.3 mi
The Square 5.3 km / 3.3 mi
Pull-Tight Players Theatre 5.3 km / 3.3 mi
Franklin Square 5.4 km / 3.3 mi
Franklin Theatre 5.5 km / 3.4 mi
The Factory 5.7 km / 3.5 mi
Boiler Room Theatre 5.7 km / 3.5 mi
Heritage Foundation of Franklin and Williamson County 5.7 km / 3.5 mi
Franklin Farmers Market 5.8 km / 3.6 mi
Lotz House Museum 6.3 km / 3.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-out hour
  • Wi-fiExtra charge
  • Room serviceExtra charge
  • Babysitting serviceExtra charge
  • 24-hour securityExtra charge
  • Lift accessExtra charge
  • Newspapers
  • Smoking areaExtra charge
Show 2 more facilities & services
  • Meeting room: 1
  • Breakfast
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Sleep Inn Franklin - Cool Springs

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Sleep Inn Franklin - Cool Springs

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDS NON SMOKINGQUADRUPLE • TWO QUEEN BEDS NON SMOKINGQUA.2Q-NM

    Photos are not available for this room type.

    Sleep Inn Franklin - Cool Springs

    QUADRUPLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 12 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable1 photo

    Sleep Inn Franklin - Cool Springs

    DOUBLE QUEEN SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 12 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable6 photos

    Sleep Inn Franklin - Cool Springs

    DOUBLE Accessible KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Sleep Inn Franklin - Cool Springs

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN

    Photos are not available for this room type.

    Sleep Inn Franklin - Cool Springs

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 12 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable1 photo

    Sleep Inn Franklin - Cool Springs

    DOUBLE Accessible

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Sleep Inn Franklin - Cool Springs

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Sleep Inn Franklin - Cool Springs

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Sleep Inn Franklin - Cool Springs

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Sleep Inn Franklin - Cool Springs

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Sleep Inn Franklin - Cool Springs

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 12 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable5 photos

    Sleep Inn Franklin - Cool Springs

    DOUBLE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 12 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Sleep Inn Franklin - Cool Springs

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO BEDSDOUBLE • TWO BEDS • 1 Bedroom • 12 m²DBL.2B-1
    DOUBLE TWO BEDSPhoto unavailable5 photos

    Sleep Inn Franklin - Cool Springs

    DOUBLE TWO BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2B-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Sleep Inn Franklin - Cool Springs

6.4
Good
1,000 Reviews
Cleanliness
6.6 /10
Service
7.4 /10
Comfort
6.6 /10
Condition
6.0 /10
Location
8.6 /10
Neighborhood
8.0 /10
Value
7.0 /10
Amenities
6.0 /10
100 reviews shown
2/10
Poor
09 Jul 2026
Ken
On Hotels.com website it showed the pet deposit as $15, but at check-in they charged me $25. Said there was nothing they could do. Hotels.com customer service was no help at all, of course they used the standard “all fees are subject to change”. The property had trash all around it and the pool was covered and hadn’t been used in years.This was in July. The room was ok, nothing to brag about. Do Not Stay Here. There are much better hotels in this area.
10/10
Exceptional
09 Jul 2026
Darryl
Very nice rooms for the price!!! Rooms were very clean!!!
Partner
2/10
Poor
22 May 2026
Debra
No ac or hot water. No one at front desk. I di not recommend anyone to stay there
Partner
10/10
Exceptional
02 May 2026
Shyanne
It was very clean and the staff were very friendly. We didn’t really need much but they were very attentive.
Family_with_children
8/10
Excellent
27 Apr 2026
Sharon
very clean. nice staff.
Family
10/10
Exceptional
21 Apr 2026
Walter
Yes
Family
8/10
Excellent
20 Apr 2026
Kenn
For a cheaper priced room you cant expect much but wasokay bed was comfortable... shower turned all the way to hot got barely warm water but not cold... overall for the money would stay here again...
Partner
8/10
Excellent
13 Apr 2026
Holly
Not much was offered at breakfast. The lobby is very simple and made me wonder about the rest of the property but the room was in excellent condition and very clean.
Friends_and_family Family
4/10
Poor
28 Mar 2026
Sean
We booked this hotel for it's location, price, reviews, and the fact that it was recently renovated. Our room looked as though it had mold covered by paint, and upon further inspection, we could see mold behind a wall outlet. We asked the person at the front desk if we could have another room and he did without any issue. He didn't seem surprised or apologize, but he was pleasant and accommodating. Even though there was newer furniture and paint, it was just new stuff covering old. The bathroom smelled like mildew/mold. The beds were a little firm, especially if you're a side sleeper. Also, the people above us were making a bunch of noise and woke us up at 6:30, so there's not much of a noise buffer. It was fine to spend a night, but we would not stay here again.
Family_with_children
10/10
Exceptional
17 Mar 2026
Judy
Clean rooms, comfortable beds
Friends_and_family Family
4/10
Poor
21 Feb 2026
AMY
Bathroom was dirty. Bathroom wall outlet did not work. Elevator has an awful odor.
6/10
Pleasant
16 Feb 2026
Lucille
Staff was great! Walls are very thin and we could hear everything from the rooms around us. Housekeeping only made the bed one of the three days we were there.

There were some pretty good breakfast options. Not a bad stay for the price!
Leisure Pet
2/10
Poor
04 Feb 2026
Jane
The room was clean. Temp was very hot, and too much freshener for anyone with lung issues. The continental breakfast was very disappointing.
Leisure Family
2/10
Poor
02 Feb 2026
Allison
Water took 45 minutes to get warm
10/10
Exceptional
31 Dec 2025
ray
Very clean. Walk in shower was very helpful
Leisure
10/10
Exceptional
29 Oct 2025
Henrik
Great clean place. Friendly staff, great price.
Business_and_leisure Self
6/10
Pleasant
24 Oct 2025
Kathy
It wasnt much
Leisure Family
8/10
Excellent
28 Sep 2025
David
The room was nice and clean, and the staff were friendly. The only issue I had was that we were charged extra after we had already left the hotel. We advised them that we had a pet and a service dog, and I feel that we should have paid up front for any additional fees.
Partner
4/10
Poor
23 Sep 2025
Shari
The room was renovated but filthy dirty. Hair and debris in the shower and on the bedsheets. When we woke up after our first night there we saw 2 roaches in our room so we left! We didn’t mention the roaches but asked if we could make sure the room was cleaned. They never cleaned it- so we just packed up and left and forfeited the rest of our stay. I had my kids with me so dealing with roaches was not something I wanted to do
Leisure Family_with_children
10/10
Exceptional
02 Sep 2025
Louis
No comments , just think was a nice stay
Leisure Partner
10/10
Exceptional
21 Aug 2025
Debbie
The rates were good, great handicap room will Roll-in shower. The staff are friendly and helpful. Great stay!
Business_and_leisure Partner
10/10
Exceptional
17 Aug 2025
Glenn
Nice little hotel. It seemed like it was new. Clean and not far off the interstate. There is not much around the hotel but other hotels, so not a good spot if you like to walk places. The breakfast was primarily bread based items, so if you want eggs and bacon, you'd need to go somewhere else. The staff was friendly and prompt. My room had more towels than I have ever seen before in a hotel room. I really liked that. I would stay again.
Leisure Self
8/10
Excellent
03 Jul 2025
Emily
This was a great stay at the right price. Quiet, very comfortable beds, attentive staff. The only thing lacking for our family is the breakfast options.
2/10
Poor
24 Jun 2025
Dianne
We opened the door to our room and was greeted by a huge cockroach. Fortunately, we were able to kill it. There was hot water in the lavatory, but no hot water in the shower.
I was promised a phone call once the maintenance confirmed the water issue but received no call.
Leisure Family
8/10
Excellent
03 Jun 2025
George
The hotel was nice and clean. Very affordable. The rooms are small. Is ok is you don’t have kids. With small kids it might get too small for them to move around.
The area is very nice. In Front of the hotel is this place High Rope Class.
The Temple for the The Church of JeausChrist of Latter Day Saints is just 15 minutes away
Leisure
10/10
Exceptional
21 May 2025
Paula
Fantastic
Leisure Partner
4/10
Poor
05 Dec 2022
larry

Beware

Hotel under construction filthy elevator, room with broken furniture light switches that didn't work, hot water did not last long.Could not get receipt at the end of stay breakfast food ran out and had nothing to eat.Never again
Business
4/10
Poor
24 Oct 2022
Alan
Shower faucet dribbled constantly. The shower handle came off. There's mold or something black on the shower ceiling. Sheets in one of the beds weren't clean, and I don't know what it was but the big red spot on the comforter didn't look sanitary.
Leisure Self
8/10
Excellent
25 Sep 2022
Marc
Clean and decent enough, but clearly older hotel with some obvious repairs needed. (For instance, the electrical outlet in my room was extremely loose in its wall socket and felt potentially unsafe. How hard would it be to fix that?)
Business_and_leisure Self
8/10
Excellent
08 Aug 2022
William
It was a comfortable bed after 12 hours of driving
Self
2/10
Poor
22 Jul 2022
ART
I reserved a double handicapped room, was charged for it but I was told on arrival they did not have a room for me, and would refund the charges. As of yet I have not received a refund.
Leisure Family
10/10
Exceptional
14 Jul 2022
john
It was fine
Partner
2/10
Poor
14 Jul 2022
Heather

Dirty and run down! RUN

This stay was awful from the beginning! The smell was nauseating. Musty, smoke filled. My five year old said the pillows smelled like- \"old man\" straight from the mouth of babes! Dirty needs an update. Not even sure if the bedding was changed. Found hairs in bed and tub hoping they were from housekeeping and not the previous guest. Slept in my clothes. Carpet had wrinkles and needed to be stretched, definately a trip hazard for elderly or handicapped. Walls had black mold on them. Breakfast was toast and cereal. You were lucky if you were there when they put out the 2 yougurts at a time in a kitchen bowl with ice! Worst stay ever.
Friends_and_family Family
6/10
Pleasant
04 Jul 2022
Verified traveler

Stay at your own risk

This place was the PITS!!! Will never stay here again. The room was damp. No coffee maker in room and breakfast area was closed at 10:00 am not to open until 6:00 am the next day. Decor of room was 70ish. Don’t bring children because the pool is not in operation. Domino pizza will not deliver to this hotel. That should tell you something. The odor at the elevator smelled of weed.
Business
4/10
Poor
02 Jul 2022
John
Horrible is all I can say.I have stayed in the same area where this is located,and this is by far the worst of the other hotels in the area. Dirty and very out dated.
Partner
2/10
Poor
28 Jun 2022
NANCY
Very rude over charged me absolutely disgusting rooms. The fridge in our rm was broken and had mold in it. The pool they say they have looks like it hasn't been open in years. I wouldn't recommend this place
Leisure Family
2/10
Poor
20 Jun 2022
Sandra
Un lugar muy sucio no me vuelvo a quedar ahí!
Leisure Family_with_children
4/10
Poor
11 Jun 2022
Brad
Disgusting! Stains, worn out furniture. Terrible.
2/10
Poor
10 Jun 2022
Zsak
The property was filthy, moldy and run down. The doors were broken and torn, patched with card board pieces, the carpet stained multi colors and tub black. The smell was disgusting and rotten. I walked out and went elsewhere. Do not go
Business_and_leisure Partner
2/10
Poor
05 Jun 2022
Mary
The hallway smelled horrible and there was a recliner in the room that should have been in the dumpster.
Friends_and_family Family
2/10
Poor
30 May 2022
Sophie
Terrible management that was rude when I asked for a refund due to the smoke smell… mold and broken amenities in room.
Leisure Friends
2/10
Poor
24 May 2022
joan
The chair was peeling. The hallway reeked of tobacco smell. No receipt & no e-mail w/ receipt.
Leisure Partner
2/10
Poor
23 May 2022
Waldemar
very bad
4/10
Poor
12 May 2022
Laura
There was a dirty hand towel in our bathroom on the back of the toilet. There was some \"goop\" in the floor by the toilet. The toilet had black mold between the tank and the base - VERY easily seen - The shower walls were screwed in - Overall terrible experience.

This was our 3rd (and last) stay at this hotel. Maybe a management change caused it go down hill.

I asked for an extra pillow and the clerk said \"we don't accommodate extra pillows\" - WHAT ??

Overall - on a scale of 1 to 10 - this stay earned the hotel a 2.
Business_and_leisure Family
2/10
Poor
12 May 2022
Dejan
The place is filthy, the rooms stink and the breakfast is a joke, the fridge where they keep the milk is just disgusting.
Leisure Family_with_children
4/10
Poor
07 May 2022
Sandra
Hotel was dirty tile in bathroom was all broken. Didn’t expect it to be great but I expected it to be clean. I’ll never stay at a America best value again
Friends_and_family Friends
2/10
Poor
26 Apr 2022
Britany A
Its was dirty floor following apart so unsafe
Leisure Partner
2/10
Poor
26 Apr 2022
Verified traveler

Waste of money

I would not recommend this place for families. The hallways smelled like weed and there wasn't enough staff on duty to do the job needed. Also breakfast was the worst ever. Little Debbie snacks, that's it. If you ever forget or leave something behind, they want to charge you $10 per day to keep it and it is not guaranteed they will have it for you when you return to pick it up. Customer service was terrible, phone was ringing forever because again, not enough staff. Special requests were also ignored.
Friends_and_family Family
2/10
Poor
24 Apr 2022
Verified traveler

HORRIBLE CUSTOMER SERVICE. Found drugs in the bed!

Terrible customer service. I brought dogs and had to use the stairs with a 15yr old husky being one of them. Found drugs in the bed. Put the blankets out in the hallway for someone to pick up then had a person knock to tell us to put it back in the room. If my dog ate ecstasy and died from this there would be a huge lawsuit. No one apologized and they rushed us out the door when we left and was told to hurry up and leave. I will be telling everyone how terrible this hotel experience was and we travel a lot. Never will I stay at another America’s best value.
Friends_and_family Family
6/10
Pleasant
11 Apr 2022
Jay
for the price it served its purpose. i night on a 1839 mile rountrip 4 day vacation. bathroom tile cracked, bathroom door did not close corretly, stains on carpet. the employees professional. breakfast not very appealing. clean bathroom, clean sheets. probably will stay elswhere next time.
Friends_and_family Family
2/10
Poor
10 Apr 2022
dina

Thumbs down

Smelled like weed when we arrived. The carpet was filthy and the room was just as bad. We checked out shortly after arriving and found a different hotel. Did not want me or my child to endure the smell all night.
Friends_and_family Family
2/10
Poor
10 Apr 2022
Heather
Everything was dirty. The bathroom door in our room was splattered with something, the shower had mold, the carpet was coming unattached along the walls, and in the hall the ceiling tile had a big wet spot.
Leisure Family
6/10
Pleasant
09 Apr 2022
Christina

3/5

Room was not very clean. There was stains on the hair dryer. It looked like lipstick stains. The hallway smelled funny and the elevator smelled like cigarettes. The bed was comfy. It was a cheap place to sleep.
Friends_and_family Family
4/10
Poor
07 Apr 2022
Timothy E
No coffee maker in room. Staff questioned us whether we paid for our pet fee. Staff stood and watched us as we took our pets out to walk. Staff seemed like they were annoyed that we were not checking out earlier because they were ready to clean the room, stood in the hall watching us as we carried our bags out. Just a bit rude.
Leisure Pet
6/10
Pleasant
04 Apr 2022
Verified traveler

Ok, but beware.

My room was fine, nothing special, just needed a place to sleep. However, my friend's room was horrible - uncovered and falling out of the wall outlet, smoke detector taped to the ceiling, walls dirty/stained, chair almost completely peeled of it's fake leather.
Friends_and_family Friends
2/10
Poor
04 Apr 2022
Amy

No way in He!! would we stay here

We had friends check in before us an their room as NASTY. No way we were staying there. When I talked to the desk they refused to just cancel our reservation since we booked through Hotels.com and did not cancel more than 48 hours before. There was “stuff” (looked like fecal matter) clumps on bathroom walls. Chair looked to have been crapped on and tried to wash off but not well. Wall outlets had no covers and were hanging out of the wall. I would not have let my dog sleep in there. If that’s what we could see - what could we NOT see?
Friends_and_family Friends
2/10
Poor
03 Apr 2022
Douglas
It was the most disgusting room I’ve ever stayed in we all will be lucky if there’s not bugs crawling on us.
Leisure Family_with_children
6/10
Pleasant
02 Apr 2022
Verified traveler

Worn down

Place was dirty and worn down. Only stayed the one night as planned. Any longer I would have went elsewhere.
Partner
2/10
Poor
01 Apr 2022
Jennifer
DIRTY.
Let me just start off by saying, I’m not afraid to stay at a roadside motel. I’ve stayed in hostels, motor inns, cabins, tents etc… I’m also a frugal person and this was cheaper by about 50$.

It is extremely run down. It was missing drawer fronts. Multiple things were broken. That, I don’t even mind. What was unacceptable was how absolutely dirty the place was. There was dirt everywhere. The carpet looked and felt as though it has never been washed and was sticky. The walls were dirty. Bathroom, dirty. Towels, also dirty. The pillowcases had cigarette burns in them. I wore my shoes the entire time. If there had been any other accommodations available near us, I would have left. I would highly recommend not staying here. Spend the extra 50$, trust me.
Leisure Friends
2/10
Poor
28 Mar 2022
Margaret
Our room had a faux leather chair that was peeling....peeling chipped paint and other disrepair. Police directly outside our window with bubbles on in the middle of the night. Loud stomping noises above us (alot) and we were the 1st room off the lobby. I have asked for a refund. Please help me with this.
Leisure Family
4/10
Poor
28 Mar 2022
Ashley
It was on ok stay. I would not stay here again unless it was a have to sorta case. We stayed on the bottom floor so there was so much noise. Also at all hours of the night you could hear the front desk workers walking the halls talking very loudly.
Leisure Partner
2/10
Poor
28 Mar 2022
Verified traveler

Don't stay here

I booked this room when travelling to Florida with my 4 kids. At check-in, one of the associates was wearing a mask and holding a spray bottle labeled \"malodor spray\". I knew this was a bad sign. When we walked into the room, it smelled musty, moldy, and of cigarette smoke. The beds were tiny. My kids, who are generally impressed with even the most basic hotel room, were appaled by the state of the room. Stains on sheets and towels, tree branch pieces between the blanket and sheets, and just generally poor conditions. The room was non-refundable so we decided to leave and find another hotel.
Friends_and_family Family
4/10
Poor
19 Mar 2022
Teresa
It was nasty
Leisure Partner
4/10
Poor
13 Mar 2022
Debbie
Smokey smelling in hallway as some rooms allowed smoking. Needed to segregate. Also chair in room was GROSS.
Leisure Partner
4/10
Poor
09 Mar 2022
Benjamin
No emailing printer at desk
Business_and_leisure
2/10
Poor
09 Mar 2022
Jordan
Nothing really positive to say about this place. Front desk asked for 15$ cash upon check in for room that was prepaid. Stated that he really wanted it in cash several times. When I told him I don't carry cash he said nevermind. Everything in the building is in disrepair. Do not stay here unless you absolutely have to. Rooms are bad beds aren't comfortable water doesn't get hot. Stay somewhere else.
Business_and_leisure Family_with_children
2/10
Poor
27 Feb 2022
kendrix
The staff didn’t speak English well so the customer service was horrible. The front desk was rude. We wanted a extra day they told us they had no more rooms. If we are in the room why couldn’t we keep it. Oh we checked out so fast. Can’t argue with so one that don’t understand English .
Business Self
4/10
Poor
26 Feb 2022
KATHLEEN
The toilet did not work, the tv did not work, there was a red light in the bathroom that did not go off the whole time we were there. They were booked up and would not be able to change our room. No help from the front desk. The people working were very friendly and the bed was comfortable.
Business Friends
8/10
Excellent
13 Feb 2022
Leah
Ok for 1 night
Leisure Family_with_children
6/10
Pleasant
05 Jan 2022
karen
Not enough parking outside my room.
2/10
Poor
27 Dec 2021
Verified traveler
The room we were given was a smokng room and we didn't know until we entered in it. The hallway reeked of smoke. It reeked off smoke and gross mildew in the room. The ceiling had a huge water stain and had a bubble look to it. The towel in the bathroom was broken right where the toliet was. There was a food wrapper found right at the edge of the bed, so it's clear they didn't really clean.
2/10
Poor
22 Dec 2021
Verified traveler

Very dirty and rundown.

I can’t believe hotels.com had this place for $80! Very dirty and I have low standards. Broken tile, worn carpet, smells like cigarettes. The chair is held together with duct tape. I only stayed here because they allow pets and then I was charged a $15 fee for my dog in case of damage. Um ….
Partner
10/10
Exceptional
21 Dec 2021
patty
The front desk was very nice! rooms were clean! we would definitely recommend!
Leisure Family_with_children
4/10
Poor
20 Dec 2021
Alfred

Won’t be back.

Holes in wall, recliner chair lost all its phony vinyl coating, very thin walls and very noisy. If you don’t get the breakfast early there is nothing left to eat (not very well tended dine area).It is cheap for Franklin.
Friends_and_family Friends
6/10
Pleasant
19 Dec 2021
Travis
The bathtub and the toilet was leaking in our first room but the guy at the front counter put us in another room. The bathtub was still leaking which he let us know the plumber was coming in the morning. We only stayed one night so im not sure if he came or not. Overall, the desk guy was nice and the room was clean.
Leisure
8/10
Excellent
13 Dec 2021
FRED
economical price for a short stay. The room had some repair issues. breakfast was extremely basic.
Business Self
4/10
Poor
08 Dec 2021
Edward

Choose somewhere else.

An old beat up recliner fake leather with bo material left on the chair where your body would touch it. Put a slip cover over it or get rid of it come on people up your game.
And breakfast what a joke, toast and cereal, and mini honey buns. Yeah pass.
Business
4/10
Poor
22 Nov 2021
Merle
The tub faucet dripped all night. The base boards in bathroom were moldy and rotten and had black mold.
Partner
2/10
Poor
08 Nov 2021
Brenda

Don’t stay here

A look at the pictures shows how disgusting this place was. Pull out couch broken, recliner old and had holes, electrical outlet broken, refrigerator clearly hadn’t been cleaned in a while as evidenced by the ice, door lock has blue funk around it, hairs on the bathroom floor, bathroom had not had a good cleaning in a while
Self
2/10
Poor
04 Nov 2021
Don

Poor condition not even one star

Friendly staff and very polite, but the room was very dated, dirty walls, lots of poor main in bath area, the most terrible looking chair was totally disgusting, I would prefer they through it out wearing gloves, the staff said it was scheduled for a total upgrade last year but was delayed due to Covid, they should be closed
Friends_and_family Family
4/10
Poor
01 Nov 2021
Larry
Upon checking in the clerk took at least 10 minutes to get me checked in. Usually, when staying at a hotel, check-in is about 2-3 minutes. After waking up we tried to take a shower but the water was barely even warm. Too cold for wife to shower. There was plenty of hot water coming out the sink faucet. Notified manager who offered to send someone up to check shower, but we were getting ready to leave and didn't need maintenance in while wife was getting dressed. Breakfast was a joke. Cereal with no milk, 2 packages of very small honey buns, juice and coffee. I've stayed at this hotel brand before with much better results.
Leisure Family
8/10
Excellent
01 Nov 2021
Susan
It's safe and clean low budget motel, with interior corridors, plenty of parking, and right by a Cracker Barrel restaurant. Convenient to downtown Franklin and a quick drive up the freeway to Nashville.
Leisure Family
2/10
Poor
29 Oct 2021
mike
Staying there you feel cut-off from the world!
Front desk manager will not order a taxi for you!
Not one single take out restaurant around!
Area looks so spooky and scary at night!
Fighting inside rooms!

Will Never recommend it to anyone!
Business_and_leisure
10/10
Exceptional
22 Oct 2021
Changhe
Excellent value for the money.
Very clean
Very convenient for my matter
Friendly
Leisure Family
4/10
Poor
18 Oct 2021
Raymond
We stopped overnight on our way home from a trip. Convenient location. Good Parking lot. The rooms were very dated. One of the beds had a huge visible dip in the mattress. The main sleeping area appeared fairly clean but the bathroom was atrocious. There was debris in the back of the toilet lid. The floor was very dirty; Lot of loose dirt and particles on the bathroom floor. Does not appear to have been swept in a long while
Leisure Family
8/10
Excellent
09 Oct 2021
Gail
Bathroom door panels were dirty. No tissues in rooms. Pillows very flat, but for the money it was a pleasant stay and would do it again.
Leisure Friends
4/10
Poor
03 Oct 2021
Douglas
The staff was friendly enough, and the bed was fine, but the shower in room 106 did not work, internet was extremely spotty, bugs in the room. Cigarette smell in the hallways. Need many capital improvements.
Leisure Self
6/10
Pleasant
01 Oct 2021
Charles
On third floor heavy smell in hall of curry spices.
No tissues in room and desk stated none available.
Easy Chair in room very old and fake leather was peeling.
All else okay.
Leisure Family
2/10
Poor
29 Sep 2021
Glenn
The room had bed bugs or another type of insect infestation. I have never seen a dirtier room, dirty walls, carpet, chairs, hairdryer, etc. I felt very unsafe due to the number of migrants wandering the halls with hoodies.
I checked out I went to another hotel - I am expecting a full refund of the money I paid to Expedia for this property. Extremly dissatisfied!!
Leisure Friends
8/10
Excellent
27 Sep 2021
James
Adequate for the price.
Leisure Friends
10/10
Exceptional
27 Sep 2021
Penny

Better than Expected!

Great service! So friendly and great location for the Pilgrimage festival. Bed was comfy and the shower had a rotating shower head!
Friends_and_family Friends
2/10
Poor
22 Sep 2021
David

Terrible hotel

The room was filthy. Never cleaned during my 4 night stay. They only changed the towels. Asked to have the room cleaned and vacuumed. The manager pointed down the hall and told me the vacuum was in the closet. I don't work for the hotel,why should i be cleaning it. There was dust everywhere. I wont stay there again and i am in this city for the next 3 months
Business
6/10
Pleasant
13 Sep 2021
Michael

Overpriced

The room was stinky & the towels felt like sand paper. I air dried to keep from rubbing that hard towel on my body. I know it’s not a 5 star hotel, but this was disappointing
Business
6/10
Pleasant
06 Sep 2021
John

Go somewhere else .

This hotel appears to have not updated, repaired, replaced anything in over 20 years. From cracked concrete to chipped paint, old and tipped carpeting, visible mold, rotted wood , smoke discolored rooms, walls, antique phones that don’t work, antique key system that doesn’t work, front lettering on sign missing letters and needs paint, chipped paint on old roof, stopped up sink in ladies bathroom that my wife brought to mgr attention on Thursday that was still stopped up on Monday, dirty windows , dirty mirrors, no maintenance and no drive to do better from the staff . If the owners don’t care they have no incentive to make it better. It would be a good location for a nice hotel. The Spanish workers that occupy the first 2 floors and get a special rate fironh stay is the only thing that’s keeping this place open. Pretty pathetic .
Friends_and_family Family
10/10
Exceptional
05 Sep 2021
Zach
Friendly staff, nice and clean rooms with daily housekeeping.
Business_and_leisure Self
4/10
Poor
04 Sep 2021
Melinda
Room was dirty had mold and smelled bad but it was cheap and somewhere to sleep that’s all we needed it for.
Friends_and_family Family
8/10
Excellent
03 Sep 2021
John

Nothing special

The room needs a remodel job. Visible mold, broken lamp shade, chipped paint , but a comfortable bed.
Partner
10/10
Exceptional
22 Aug 2021
Verified traveler
This was a good property for the price. It shows some age, but it is safe and affordable. The staff that we encountered was friendly and helpful.
Friends
8/10
Excellent
14 Aug 2021
Verified traveler
I liked comparative price.
I did not like the trash bins full
Business Self
6/10
Pleasant
13 Aug 2021
Verified traveler
Good
Leisure

Location & surroundings

Sleep Inn Franklin - Cool Springs
4201 Franklin Commons Court, Franklin, United States

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Sleep Inn Franklin - Cool Springs

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