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Hyatt House Nashville/Franklin/Cool Springs

Nashville - TN · United States

3501 Mallory LaneView location

9.4/10Excellent1,003 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.4/109.4
Condition9.6/109.6
Amenities9.4/109.4
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hyatt House Nashville/Franklin/Cool Springs

Guests can make good use of the wireless internet connection available at the public areas of the accomodation. Hyatt House Nashville/Franklin/Cool Springs provides 24-hour reception. This establishment's common areas are disability-friendly. There is a car park. Hyatt House Nashville/Franklin/Cool Springs may charge a fee for some services.

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With a stay at Hyatt House Nashville/Franklin/Cool Springs in Franklin, you'll be within a 5-minute drive of CoolSprings Galleria and Aspen Grove Park. This hotel is 13.2 mi (21.3 km) from Nashville Zoo and 17.7 mi (28.5 km) from Mall at Green Hills.

Make yourself at home in one of the 125 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Important information

  • You need to know
    • Pool access available from 9:00 AM to 10:00 PM.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Guests can access their rooms with a mobile device.
  • Special Instructions
    It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    21
  • Optional fees
    • Pet deposit: USD 100 per stay
    • Pet fee: USD 100 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Aspen Grove Park 1.3 km / 0.8 mi
CoolSprings Galleria 2.4 km / 1.5 mi
Saint Thomas Medical Partners 3.4 km / 2.1 mi
The Park at Harlinsdale Farm 3.7 km / 2.3 mi
SOAR Adventure Tower 4.3 km / 2.7 mi
Iasis Health Care 4.4 km / 2.8 mi
The Factory 4.8 km / 3 mi
Boiler Room Theatre 4.8 km / 3 mi
Franklin Farmers Market 4.9 km / 3.1 mi
Fort Granger Park 5.5 km / 3.4 mi
Maggie's Bark Park 6.5 km / 4 mi
Heritage Foundation of Franklin and Williamson County 6.5 km / 4.1 mi
Pull-Tight Players Theatre 6.6 km / 4.1 mi
Franklin Square 6.6 km / 4.1 mi
The Square 6.7 km / 4.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 125
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Smoke detector
  • Hotel safe
Show 14 more facilities & services
  • Lift accessExtra charge
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • BBQ facilities
  • BarExtra charge
  • Restaurant: 1
  • Meeting room: 1
  • Business centre
  • Indoor freshwater pool: 1
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 21
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Two Queen BedsSUITE • Accessible-Two Queen BedsSUI.H6-2Q

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    SUITE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible WITH KITCHENETTESTUDIO • Accessible WITH KITCHENETTESTU.H6-KT

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    STUDIO Accessible WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH KITCHENETTESTUDIO • WITH KITCHENETTESTU.KT

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    STUDIO WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BEDSTU.H6-KG

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    STUDIO Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOM AccessibleSUITE • ONE BEDROOM AccessibleSUI.B1-H6

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    SUITE ONE BEDROOM Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    STUDIO TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 19 m²DBL.ST

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible Two Double bedsSUITE • Accessible Two Double bedsSUI.H6-2D

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    SUITE Accessible Two Double beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible Two Double beds

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDSSTU.2Q

    Photos are not available for this room type.

    Hyatt House Nashville/Franklin/Cool Springs

    STUDIO TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hyatt House Nashville/Franklin/Cool Springs

9.4
Excellent
1,003 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.6 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
18 Jul 2026
Adrienne
Large suite with plenty of room for 3 ladies getting ready for a wedding. Comfortable beds.
Friends
10/10
Exceptional
18 Jul 2026
Lindsay
The room was clean and modern. Breakfast was good and staff was pleasant.
Friends_and_family Family
4/10
Poor
17 Jul 2026
Kimberly
Was suppose to have two queen beds. When we checked in was told that there was not any rooms available and that we had a king bed. We had three people with us. It was a terrible experience and will not stay there again.
Friends_and_family Family
6/10
Pleasant
08 Jul 2026
Brian
We had two rooms for 7 travelers. The first group arrived & checked in around 9 pm & discovered the toilet continuously running an hour later and would not flush. The front desk was contacted and offered to move to a different room. This was with a baby and all their luggage at 11 pm at night. The front desk made no offer to discount the cost of the room which is not acceptable given the significant inconvenience of packing up and moving rooms with a young baby.
Family_with_children
10/10
Exceptional
06 Jul 2026
Mary
The hotel is very nice clean breakfast was delicious it’s very convenient area plenty restaurants to choose from highly recommended
Friends_and_family Family
10/10
Exceptional
01 Jul 2026
Brian
Everything from a clean room to friendly staff to Breakfast and even happy hour was spot on definitely worth the stay.
Family
10/10
Exceptional
28 Jun 2026
Sarah
The cleanliness, location of the hotel with so many stores & restaurants nearby.
The complementary breakfast was delish. Pool & patio… Awesome !!
Also the nightly prices.
Family
10/10
Exceptional
28 Jun 2026
Karen
This is a great hotel for the money! I’d definitely stay here again!!
Self
10/10
Exceptional
27 Jun 2026
megan
The room was very clean and spacious enough for 4 people. The breakfast selection was not bad. I would stay at this location again.
Family_with_children
10/10
Exceptional
24 Jun 2026
Spencer
Clean rooms. Highly recommend! Breakfast was AMAZING! Fresh served omelets!! What a treat!
Friends_and_family Friends
10/10
Exceptional
24 Jun 2026
Felichia White
The clean was very clean and breakfast was ok
Partner
8/10
Excellent
22 Jun 2026
Dave
Overall a great experience. However, 2 of the coffee cups and one spoon in the room had been previously used and not thoroughly cleaned. There was lipstick on one coffee cup and coffee residue in the other. The spoon looked as if someone had licked it off and put it back in the drawer. Other than that the beds were amazing! We slept like rocks that night. The breakfast was great the next day though more fresh fruit options would be nice.
Family_with_children
10/10
Exceptional
13 Jun 2026
ashley
Loved the outside area. Breakfast was a let down elevators were down clean facilities. Comfortable beds. Shampoo was amazing.
Friends
10/10
Exceptional
11 Jun 2026
Sabrina
Property was very nice. Rooms were super spacious, too
Family_with_children
10/10
Exceptional
05 Jun 2026
Amber
Very nice and clean
Family_with_children
10/10
Exceptional
01 Jun 2026
Jaime
Excellent hotel. Staff are so helpful and kind. The room was very clean. Stay was very comfortable.
Family_with_children
10/10
Exceptional
31 May 2026
Chnette
The room was very spacious and very clean!! Loved it
Friends
8/10
Excellent
29 May 2026
timothy
Enjoyed my stay at the site. Only issue was elevator broke down at the start of a three day holiday weekend. Bad timing, but not necessarily the fault of the hotel. Sometimes these things happen. Staff did their best to minimize the imposition. I will definitely recommend this place to others..
10/10
Exceptional
27 May 2026
Amrita
Great experience and I will visit and stay at this hotel again.
Family_with_children
10/10
Exceptional
25 May 2026
Sindy
Great place to stay. Breakfast was great. Room was wonderful.
Friends_and_family Family
10/10
Exceptional
20 May 2026
Frank and Jessica
Wish they cleaned the rooms daily. They did when asked most of the time, but they missed one day that we did request for room cleaning. Otherwise, great hotel and highly recommend!
Friends_and_family Family
10/10
Exceptional
20 May 2026
Tammy
Huge room. Beautiful. Wonderful breakfast. Nice staff.
Friends_and_family Family
2/10
Poor
16 May 2026
Mirjam
Booked two king beds and was given one king sized bed and a couch. There were bloody boogers smeared on the walls in 5 different spots. Front desk also preferred to help their own staff or answer the phones when I was at the front desk needing assistance.
Family_with_children
10/10
Exceptional
16 May 2026
Amy Reagan
The staff were friendly and helpful, rooms were spacious clean and well appointed. Enjoyed my stay!
Self
10/10
Exceptional
13 May 2026
Steve
Wonderful hotel. Would definitely stay there again. In fact we will seek out Hyatt House for future reservations
Partner
8/10
Excellent
11 May 2026
Dafnes
Location is excellent, staff was friendly and caring, excellent cleanliness, quiet room for sleeping but quality of the mattress was awful and uncomfortable, also the shower head is old fashioned .
Friends_and_family Family
10/10
Exceptional
07 May 2026
Cindy
Beautiful room, location, and amenities! The only downside was the internet connection. We had to use our hotspots. We would definitely stay here again!
Partner
10/10
Exceptional
05 May 2026
Richard
Very clean & accessible. Great breakfast.
Self
10/10
Exceptional
03 May 2026
Kimberly
I always enjoy my stay when in town.
Friends_and_family Family
10/10
Exceptional
27 Apr 2026
Daniel
Clean quiet rooms friendly staff
Partner
10/10
Exceptional
12 Apr 2026
Brenda
Very nice hotel. Room was clean, pool was wonderful, and the lots of variety at breakfast.
Family_with_children
2/10
Poor
11 Apr 2026
Ryan
Slow check ins, toilet ran, smelled like poop. Air started and stopped all night long... loud, you could hear traffic outside.
Family_with_children
10/10
Exceptional
11 Apr 2026
Dana
Clean, spacious room perfect for a family of 5! Beds/pillows were comfy! Breakfast was pleasing to everyone.
Family_with_children
10/10
Exceptional
08 Apr 2026
Roxanne
Clean rooms and friendly staff
10/10
Exceptional
06 Apr 2026
Gary
The room was clean and well maintained. Margarita did a great job for our stay.
Business Partner
10/10
Exceptional
05 Apr 2026
Nicole
Clean hotel in a convenient location. Great gym and decent breakfast. Dale at the front desk was very courteous and helpful. The only small complaint was that the night audit staff member could have been better with check in process, and explaining where our room was(we had a hard time finding it).
Friends_and_family Family
10/10
Exceptional
02 Apr 2026
Mohamed
Outstanding job and everything. 👏
Business Family_with_children
10/10
Exceptional
01 Apr 2026
Edna
This hotel was in a great location. Everyone was friendly and the facilities were clean.
Self
10/10
Exceptional
27 Mar 2026
Lonnie
Great staff, excellent room and breakfast, great location
Family_with_children
10/10
Exceptional
26 Mar 2026
LaDonna
This was a beautiful hotel with comfortable rooms and a great breakfast!!
Friends_and_family Family
8/10
Excellent
23 Mar 2026
Stephen
I usually don’t review hotel breakfast but today I will . The eggs , bacon, hash browns and French toast were all cold. I told the attendant and she just smiled ( I don’t think she understood a word). This is a health code violation and could be the cause of guests getting ill. I should report this to the Health Department.
Partner
10/10
Exceptional
21 Mar 2026
D'Angelo
My day was impeccable. The hotel was clean. Staff was very very friendly and I would definitely come back again and again and again.
Self
10/10
Exceptional
17 Mar 2026
April
Clean room, great location
Family_with_children
10/10
Exceptional
15 Mar 2026
Deron
Nice place, friendly staff.
Business
4/10
Poor
09 Mar 2026
Michael
Fix the shower. Leaks. Love stepping onto a wet tile floor.
Self
10/10
Exceptional
06 Mar 2026
michelle
Ben is such an asset to this hotel!
We have stayed multiple times and look forward to his kindness and professionalism each time!
Partner
10/10
Exceptional
04 Mar 2026
Marcia
We stayed in a very nice equipped room. Spacious and comfortable.
8/10
Excellent
26 Feb 2026
SHERRIE
Excellent…$100./day pet charge high
Partner
10/10
Exceptional
23 Feb 2026
Anna
Hotel offered clean rooms and was quiet. Breakfast offerings were amazing. There were so many great options.
10/10
Exceptional
15 Feb 2026
Terry
Great stay. Thanks
Partner
10/10
Exceptional
15 Feb 2026
Steve
Staff was great and the room was very clean.
Partner
6/10
Pleasant
10 Feb 2026
Hope
There was some kind of big truck outside for a little more than an hour that made this horrible humming noise it was after 1 am when it left I was on the 4th floor & it was super loud
10/10
Exceptional
07 Feb 2026
Marla
Huge multi-area room. Kitchen, sitting area, etc. Very nice.
2/10
Poor
16 Jan 2026
Carter
They put us in the wrong room— we had booked a room with a sofa bed and a king, and put us in a king bed only room, then the front desk didn’t believe us and questioned us when we asked to have the room type we had booked and were not helpful and acted very put out by our request. At first they said there were no rooms of that type available, so we asked for any room with a second bed, which they also said was not available, but then finally managed to find one last room that had a sofa bed. The pull out bed in the room was not clean and very clearly was never opened by cleaning staff since there was a rather unpleasant build up of crumbs from people eating on the couch on the pull out bed.
Leisure Family_with_children
10/10
Exceptional
11 Jan 2026
Timothy B
The facility and room was clean. The breakfast was good. Would definitely recommend staying.
Leisure Family
10/10
Exceptional
07 Jan 2026
Pedro
Very good room design
8/10
Excellent
04 Jan 2026
Emily
The staff was very nice and friendly. We were happy with the room and location. We could walk to several places to eat and shop.

The breakfast was a bit subpar. Not super tasty and not much variety. But very well presented and again everyone was very nice and the setup was neat and clean.

Parking was a little dodgy. The front spaces fill up very quickly and the back ones are not as convenient to park at.

Overall, we had a very good stay. Beth at the front desk was very helpful and friendly.
Leisure Partner
10/10
Exceptional
30 Dec 2025
Elizabeth
Clean and comfy rooms. Quiet night and got great sleep. It’s also in a wonderful place.
Self
10/10
Exceptional
28 Dec 2025
Susan
Unfortunately the omelet bar was closed during our stay. Good breakfast otherwise. Room was beautiful- new, clean, tastefully decorated. Elevators were fast and immaculate. Very comfortable hotel!
Partner
8/10
Excellent
23 Dec 2025
Libby
The room was clean and comfortable; the staff was very friendly. I enjoyed everything about my stay except for the breakfast. Breakfast was horrible. I couldn’t tell for sure, but I think the eggs were probably powdered eggs, they were cold… I put cheese on them and it didn’t even come close to melting. The potato cakes that they called hashbrowns were also cold. The coffee was really good, but the rest of the breakfast was horrible.
Leisure Self
8/10
Excellent
22 Dec 2025
Kim
The rooms were clean, staff was friendly
Leisure Family
10/10
Exceptional
21 Dec 2025
Ann
Clean room, very friendly and pleasant staff, nice sized room. My only complaint is there is not an exhaust fan in the bathroom to process the steam from a shower. When there are four people in a room showering, it can become quite stuffy.
Friends_and_family Family
10/10
Exceptional
21 Dec 2025
Carol
Outstanding accommodation.
Self
10/10
Exceptional
14 Dec 2025
Elizabeth
The room was really spacious, breakfast was better than the typical provided, pool was very nice, and on-site bar was a plus. Would stay again!
Business
10/10
Exceptional
12 Dec 2025
Brett
Polite staff, spacious room, yummy breakfast.
Friends_and_family Family
10/10
Exceptional
09 Dec 2025
Arne
Great place and friendly staff.
10/10
Exceptional
07 Dec 2025
Zachary
Nice hotel, in the middle of lots of things. Staff nice and room was clean
Friends_and_family Family
10/10
Exceptional
20 Nov 2025
Steven
Nice place, outdoor firepits, good breakfast!
Leisure Family
10/10
Exceptional
16 Nov 2025
Tammy
Very impressed. The suite was awesome with all the amenities.
Friends_and_family Family
10/10
Exceptional
03 Nov 2025
Larry
Room spacious, comfortable, and spotless. The staff was courteous... simply top notch!
10/10
Exceptional
31 Oct 2025
Jeff
Quality of the room & staff
Business
10/10
Exceptional
26 Oct 2025
Ronald
Great stay! The staff is friendly and efficient, the property is attractive and well maintained. Would recommend.
Leisure Self
10/10
Exceptional
22 Oct 2025
Christine M
Great stay. Quiet, clean, great location. Omlet bar at breakfast.
Partner
10/10
Exceptional
20 Oct 2025
Blanca
First time staying here, came down to Nashville to from Texas to celebrate my husbands birthday. We love everything about our stay from the spacious room to the breakfast. Our flight got changed and the front desk was kind of enough to give us a late late checkout. Would definitely come back !
Leisure Partner
8/10
Excellent
19 Oct 2025
Jennyfer
Would stay here again!
Family_with_children
10/10
Exceptional
15 Oct 2025
Donald
Clean, quiet. Decent breakfast options. Good area. Nice gym.
Business_and_leisure Self
10/10
Exceptional
12 Oct 2025
James
Very large rooms with good variety of amenities. Clean, quiet, safe and walkable to restaurants. Receptionist named Tree was wonderful, kind and proficient. I had six rooms for a long wedding weekend and all my guests were very impressed as well.
Leisure Family
10/10
Exceptional
11 Oct 2025
Anthony
The room layout was perfect for that “at home” kind of stay. Felt private and roomy. Bathroom door was solid wood so potty time was a solo event (literally and sound wise). Great couch, great beds, get bathroom and vanity, awesome kitchen area, tons of places to put luggage and such. Awesome place!
Leisure Family
10/10
Exceptional
10 Oct 2025
Cynthia
Very comfy room. Staff attentive. Gym and Pool very nice for hotels, very clean
10/10
Exceptional
08 Oct 2025
Peter
Staff was super friendly and accomodating.
Breakfast was very good.
Business
10/10
Exceptional
06 Oct 2025
ShaBreiya
Thoroughly enjoyed the stay. Highly recommend.
10/10
Exceptional
05 Oct 2025
Natalie
Excellent place to stay. Will stay again when we're in the area.
Partner
10/10
Exceptional
03 Oct 2025
Aaron
This whole place was just a wow experience.
10/10
Exceptional
29 Sep 2025
Leighann
Very friendly staff and clean big room.
10/10
Exceptional
27 Sep 2025
hollye
Had a great stay
10/10
Exceptional
25 Sep 2025
Jessica
There were plenty of restaurants nearby. It was in an area of town rhat has a lot of options nearby.
Friends_and_family Family
10/10
Exceptional
25 Sep 2025
Ying
There is amazing options for food and shopping within walking distance.
Leisure Family_with_children
10/10
Exceptional
24 Sep 2025
James
Property is easy to find and close to downtown Franklin. Staff is friendly and helpful.
Leisure Self
10/10
Exceptional
21 Sep 2025
Lyndzie
Front desk staff went above and beyond to serve our needs.
Friends
10/10
Exceptional
14 Sep 2025
Marianne
Central location to a lot of restaurants during travel. Clean and nuce breakfast. Will use a Hyatt again.
Business Family
10/10
Exceptional
05 Sep 2025
Douglas
Stayed here in February and loved the property. Was a very easy choice to use them again on this trip. They're definitely \"my place\" in Nashville.
Leisure Self
2/10
Poor
01 Sep 2025
Ronald

Bad stay at Hyatt, not satisfied at all.

It was terrible I will never stay at the hotel again.
Friends_and_family Family
10/10
Exceptional
30 Aug 2025
Strickland
Great hotel
Business
6/10
Pleasant
26 Aug 2025
Kim
The elevators were kind of rocky and made a lot of noise when it stopped at your floor then on Sunday 2 patrons were stuck in the elevator
Leisure
10/10
Exceptional
25 Aug 2025
Michelle
Great property and nice big clean rooms
10/10
Exceptional
25 Aug 2025
Jeanna
Such large, clean rooms with comfortable beds! We've stayed here a few times passing through the area and we have always been pleased.
Leisure Family
2/10
Poor
18 Aug 2025
Verified traveler

BEWARE OF THE MATTRESS

I had to checkout a day early because the bed was so uncomfortable. That is the worst mattress I've ever slept on in a hotel.
Self
10/10
Exceptional
13 Aug 2025
William
Stayed for a few days for work. Breakfast was cooked well and many options.

Business Self
10/10
Exceptional
11 Aug 2025
Felicia
Great place to stay. Close to the beach and the staff was great! Clean room and comfortably for our family of 5. The golf cart transportation to the beach was nice as well as providing beach and pool towels for the family!
Leisure Family_with_children
8/10
Excellent
09 Aug 2025
Verified traveler

Wonderful!!!

Great stay!! Everything was good.
Friends_and_family Family

Location & surroundings

Hyatt House Nashville/Franklin/Cool Springs
3501 Mallory Lane, Tennessee, United States

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Hyatt House Nashville/Franklin/Cool Springs

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