Embassy Suites by Hilton Nashville South Cool Spri

United States , Nashville - TN
FRANKLIN, 820 Crescent Centre Drive
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100 reviews shown

10/10

Exceptional

31 Mar 2026

Azra

Great hotel. Staff very kind and Professional .

Business

10/10

Exceptional

28 Mar 2026

Patrick

Great place to stay.

10/10

Exceptional

27 Mar 2026

cody

Great stay, staff check on us several times

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

denny

bed is super comfy, room spacious and clean, gym has nice equipment. I don't like tub showers, so that is on me

Partner

8/10

Excellent

23 Mar 2026

Isaac

The air conditioning in the room

10/10

Exceptional

23 Mar 2026

Landrell

Our stay was great outside of the renovations which was just part of it! But even with renovations they provided top tier service!

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Mark

Family_with_children

10/10

Exceptional

22 Mar 2026

Suzy

Clean, very comfortable accommodation; friendly staff (thank you Dawn);

Partner

6/10

Pleasant

22 Mar 2026

Barbara

When I booked our room there was no mention that the hotel would be under construction. I would normally avoid this. So it was not a good value and not a good stay. Very disappointed.

Partner

6/10

Pleasant

21 Mar 2026

Kimberly

Construction at site. Lots of traffic so arrived at 650pm. Happy hour food was being removed by staff. Bartender had a hard cutoff for drinks at 700 pm. I paid $250.00 a night?? Not worth it! Second time I’ve stayed at an Embassy Suites this week. Not worth the money and no one has reached out to make it right.

Family

10/10

Exceptional

20 Mar 2026

Jessica

Was under construction at the tome of my stay BUT the staff was super friendly

Friends

10/10

Exceptional

15 Mar 2026

Catherine

Hotel was very large. Lots of walking. Ice machines are scarce. Should be 2 on each floor. Signage was absent under construction. They should have had signage to front desk, elevators and restaurant. Complimentary cocktails and snacks were available and ended at 7 pm. It was crackers and cheese. Can’t figure out why they didn’t leave them in place til they were gone instead of throwing them out.

Partner

10/10

Exceptional

14 Mar 2026

Katie

The woman the checked us in was friendly and inviting. The room was spacious. It was nice to have a door that separated the bedroom from the sitting room. The complimentary breakfast including made to order omelets was delicious. The hotel lobby was under renovation so there were boxes, wires, and floor torn up upon entering which was a bit of a let down since the pictures online showed a beautiful lobby. Overall we were very happy with our stay and even though there were renovations happening, it was still quiet.

Friends_and_family Family

6/10

Pleasant

12 Mar 2026

Ginger G

The room was very clean.

Family_with_children

10/10

Exceptional

05 Mar 2026

Courtney

Great hotel- updated and a lot of room for my family of 4. We loved the reception and complimentary breakfast. They were doing construction and pool was closed but it did not bother us! Would definitely come back!! Even let us check out a little late!

Family_with_children

10/10

Exceptional

05 Mar 2026

Jeff

Excellent!

Partner

10/10

Exceptional

04 Mar 2026

Bryan

Room was great, clean good space. Staff was eager to help and was very courteous. Breakfast was above the normal hotel breakfast. Omelette station and the other food was not microwaved 5 minutes before being served. The hotel was undergoing renovations so a lot construction and unable to use some of the amenities, but I would be willing to stay here again for sure

Friends_and_family Family

8/10

Excellent

03 Mar 2026

Robert

We did not know the hotel was undergoing rennovation, The main floor was a construction zone pushing hte managers special and breakfast eating area into a much smaller area. The staff was great.

Friends_and_family Family

8/10

Excellent

02 Mar 2026

David

Nice stay minus the rennovations

10/10

Exceptional

01 Mar 2026

Thomas

Room was spotless and check in an out was easy. Breakfast as awesome.

Family

6/10

Pleasant

23 Feb 2026

Ronald

Normally I would give this hotel a 4. The room was good. Very clean and everything was well maintained. The staff was nice. The breakfast was good. Unfortunately, the hotel is undergoing major renovations in their main lobby area. Not just renovations...major construction. Their website does say they are undergoing "public space" renovations...which is a understatement. The entire gra

10/10

Exceptional

20 Feb 2026

Shannon

The room was amazing all together! Sad that I couldn't use thr pool!

Partner

4/10

Poor

04 Feb 2026

Daniel

There is a massive renovation going on, Sheetrock dust everywhere, restaurant is open but no bar

10/10

Exceptional

22 Jan 2026

LeeAnn

Best bartender

2/10

Poor

05 Jan 2026

John

Everything cold, lack of availability, no sugar for coffee, juices ran out.

Friends_and_family Family

2/10

Poor

04 Jan 2026

Kaminski

Horrible stay bc your website failed to mentioned the hotel was in complete disarray, and covered wall to wall in dust which didn’t help my daighter who suffers from asthma. The workers were living at the hotel and ate all the complementary breakfast every morning. The jackhammering started nice and early so that was a lovely wake up call. The kicker was the poop in the pool that didn’t seem to be a concern of anyone’s. Either I get a full refund or I will call my credit card company and disput the charge. Horrible stay for my family, obviously we won’t be back.

Friends_and_family Family

2/10

Poor

03 Jan 2026

Sharde

Major revisions being done at the hotel (not disclosed on Travelocity). Loud speaker BLASTING for hours from a room above us. Had to complain several times before they cam to my room to look into the complaint. Morning of checknout loud drilling from inside due to construction. No extra sheets or pillows for pull out bed. Only 1 t.v worked aftrer requesting batteries and new remote.

Leisure Family

10/10

Exceptional

02 Jan 2026

Gustavo

All good, really enjoyed our stay

Leisure Family

6/10

Pleasant

02 Jan 2026

XUAN

Breakfast was good, service is efficient. The room is spacious, but the extra blanket and pillow was poor quality. Since the property is under re-modelling, the center of the property was covered, not feels cozy.

Leisure Family

10/10

Exceptional

01 Jan 2026

Dana

Great hotel the room was clean the staff were super friendly and helpful love the breakfast the omelettes are fantastic

Partner

2/10

Poor

30 Dec 2025

Edward

The staff was excellent. The issues were that the room did not seem to be up to the Hilton quality that I expect. The bedroom 2nd bed was against the wall so there was only one way to get into bed. There was no working exhaust fan in the bathroom. The water pressure was not great. Also, at the open bar there was only one bartender resulting in long waits to get a drink.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Kelli

Very friendly staff. Room was spotless. Always love the hot breakfast especially omelette station. Great location close to shopping and restaurants and only minutes from downtown Nashville

Partner

6/10

Pleasant

28 Dec 2025

Anthony

Poor selection at the Managers reception and Hilton limits you to two drinks now. The hotel is undergoing major renovations and we were not told this until we received our check in notice the day of! The breakfast has been cut back to basic breakfast. I blame this hotel for that there is plenty of room to continue the big breakfast Embassy was known for in the past. Embassy is not a deal anymore the prices have gone through the roof but the quality has fallen drastically.

Leisure Family

8/10

Excellent

27 Dec 2025

Nick

The room was great!! It was very clean!! We were a little caught off guard by the construction,

10/10

Exceptional

27 Dec 2025

laura

Yes to fresh breakfast.
Hotel is currently under construction so that was a bit annoying

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Bruce

The room was spacious and bed very comfortable. Staff did an excellent job providing accommodation s around construction.

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Jessie

Was a little put off with the construction going on. They started first thing in the morning. Was an inconvenience with sleep.

Business_and_leisure Family

10/10

Exceptional

21 Dec 2025

Maria

La atencion increible, como bienvenida nos entregaron free 2 voucher de cocktail para disfrutar en el bar.
Eramos 5 y la habitacion super amplia y comodas.
Cada pedio fue atentido rapidamente.
La pileta climatizad fue importante para disfrutar luego de un largo viaje.
Desayuno, super completo!

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Kenny

Nice staff, clean room, great breakfast.

Partner

10/10

Exceptional

15 Dec 2025

Rachel

This hotel was awesome! They were going through a renovation and you wouldn’t have known! They were super accommodating and made everything very easy! Will stay here again

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Betty

Yes

Leisure Partner

10/10

Exceptional

04 Dec 2025

Shawan

Nice

Leisure Family_with_children

2/10

Poor

30 Nov 2025

Lindsay

The hotel was old. The shower curtain wasnt long enough to not create a pool on the floor, beds were hard and uncomfortable, room wasnt very clean, microwave was gross, silverwear at breakfast was dirty, breakfast was mediocre at best, internest was crap, lots of construction noise due to them remodeling, very few workers spoke English making it hard to ask questions, pillows could hardly be considered pillows and thats to just name a few things. Its not wonder they give you free alcohol. They want you to forget all the issues.

Business Family

10/10

Exceptional

29 Nov 2025

Whitney

The rooms was great! Makes it possible for a family of 6 to stay in one room! Would highly recommend this hotel, and you can’t beat their breakfast!

8/10

Excellent

17 Nov 2025

Adriane

Old decor. They are in the middle of a remodel.

6/10

Pleasant

16 Nov 2025

Hui Chen

The hot water was not hot at all. There’s hair on the bathroom floor. Also, the pillows were like half size of regular pillows. We booked a suite. There were two TVs but only with one remote. Most likely we will not stay here if we come back to Franklin next time.

10/10

Exceptional

11 Nov 2025

Leidierys

The room was nice, recently renovated. Staff members were very polite and friendly. Shou

10/10

Exceptional

10 Nov 2025

Venita

Loving the upgrades!! It will be even better once completed. We had a wonderful stay!!

Partner

2/10

Poor

02 Nov 2025

Crissy

The mattresses were uncomfortable and worn out. The room smelt like mildew. The free breakfast was cold by the time I got to sit down to eat.

Leisure Family

8/10

Excellent

26 Oct 2025

Edwin

Overall the accommodations were nice. It did seem somewhat greedy to be charged a $12 parking fee in a large suburban parking lot.

Leisure Family

6/10

Pleasant

21 Oct 2025

Andrea

We were a little confused when we first arrived to leave our luggage. There were people everywhere because of a convention. Advertisements for Pokémon were more noticeable than the Embassy hotel itself. Had to park in the roundabout because there were no parking spaces. The mail carrier directed me to the hotel’s front desk. Once we returned, it was reception hour. The male bartender was great & friendly. The chips & salsa are fresh & delicious. The room was huge but had a terrible musty odor, & the windows would not open. After the first two showers, the tub was clogged. They sent someone immediately to unclog the tub, & he noticed that a light bulb was out, so he replaced it. The sofa bed should have been thrown out; it was very uncomfortable & needed more bedding than the thin blanket, flat sheet, & pillow. The “full-size” beds were comfortable, but the pillows were flat. The breakfast, which is my favorite meal, was delicious. I wish they would add salt & pepper to the omelets. There were several breakfast items to choose from. After breakfast, we decided to return to our room & relax until check-out. Someone on staff used their key to unlock & open our door while we were relaxing, then closed it & walked away. Once we got to the door, she was halfway to the other side, yelling I am sorry never stating her title or reason. Housekeeping usually announces themself before entering. After that, barging in, we decided to leave. So, for check-out we left the keys in the room

Leisure Family

2/10

Poor

18 Oct 2025

Jennifer

Dirty, smelly and unsafe.

4/10

Poor

17 Oct 2025

Olivia

Disappointing

Upon arrival we were told there was construction. There should have been prior notice before arrival. Construction was disruptive all day.

The pool was out of order the first day.

The beds were smaller than standard hotel beds.

The couch bed was horrible. You could literally feel the springs in the mattress.

Friends_and_family Family

6/10

Pleasant

15 Oct 2025

robert

They were remodeling, it was loud. We were with out water for a while

Business Self

2/10

Poor

12 Oct 2025

Ronald

Breakfast was the only thing goos.

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Dan

The only downer was the renovation that was taking place. There was a lot of noise during the day time. Other than that the room we had was quiet during the night, clean and comfortable, andbreakfast was very good.

Leisure Partner

6/10

Pleasant

05 Oct 2025

Kevin

Let me say first off that all of the staff were amazing to take care of the issues. But we checked in and were informed that renovations were going on, but no mention of that on the website. Our original room had a water leak and smelled very strongly of musty carpet. They quickly moved us to another room that didn’t smell as strong but at least it was dry. Luggage rack was broken, no exhaust fan in bathroom, weak water pressure, sticking doors, security brace on door was loose. Had to hold toilet handle down to flush. Talked to other guests who had similar situations. But it was as clean and taken care of as well could be expected. Just way too much money to spend for two nights for all of that. But once again, all staff was top notch.

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Terry

Near mall and restaurants

Leisure Partner

10/10

Exceptional

05 Oct 2025

Victor

Excellent hotel and location!

Business_and_leisure Pet

8/10

Excellent

01 Oct 2025

Kenneth

Room was clean, however construction played a huge roll.

Business

2/10

Poor

29 Sep 2025

Karli

There was mold in the bathroom. Smelled. Construction above our room. Switched to a new room and it was no better.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Timothy

No ice machines worked/ charged for parking/ sink in bathroom cracked and destroyed / will not be returning

Business_and_leisure Family

6/10

Pleasant

27 Sep 2025

Emily

The hotel is clean but a little dated. We stayed on the 7th floor and they are renovating the upper floors, so we woken up by banging and sawing. Also our shower had no uotwater.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Cheryl

Hospitality was amazing!

Business_and_leisure Family

10/10

Exceptional

13 Sep 2025

TIFFANY

Will stay here again

Leisure Partner

2/10

Poor

02 Sep 2025

Sydney

Room was outdated and musty, they need a complete remodel. DO NOT WALK on carpet without shoes if you like your feet.

10/10

Exceptional

24 Aug 2025

Mark

So efficient. Clean. Great service

2/10

Poor

24 Aug 2025

Kirk

Worst place I’ve ever stayed. Some
At our conference said they felt they couldn’t breathe in their own rooms.

Business

6/10

Pleasant

19 Aug 2025

Heather

Staff was very friendly. Main lobby and breakfast area clean, however room smelt musky, couch had multiple stains and overall did not feel clean.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

gary

Great service

8/10

Excellent

13 Aug 2025

Shawna

8/10

Excellent

11 Aug 2025

Callie

Hotel was nice. Staff was friendly. Breakfast was ok

Leisure Family

8/10

Excellent

10 Aug 2025

Justin

The indoor pool needed more signage as it was difficult to find. Pool towels were small but were available. Pool temperature was cold. Sad it was not a heated pool.

Room service was disappointing. Limited menu when ordering to room from full available dinner menu. Food was not delivered but they called for us to come down to restaurant to pick up food in Togo containers and take back to room. Food was not hot. Pizza was stacked in smaller container. Order was incorrect.

Breakfast was fantastic. Made to order omelet station was perfect.

Parking was easy and safe.

Leisure Partner

8/10

Excellent

09 Aug 2025

Ronald

Family stop

Great place only inconvenience is the ice machine out on my floor 4 th went to 5 th out had to go to 3 rd to find ice

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Anthony

Great value and great customer service!

Leisure Partner

8/10

Excellent

31 Jul 2025

Alec

Air condition would not get below 74 on 8th floor. We reported it and did get rooms changed but still poor ac.

6/10

Pleasant

20 Jul 2025

Carlos

Black mold on ceiling in closet exposed wires on outlet outdated. Rug old very spotted.

Leisure Family

2/10

Poor

15 Jul 2025

Verified traveler

Stay elsewhere

This place is old, dirty, and outdated. Staff was nice enough but the hotel is a total dump

Friends_and_family Family

4/10

Poor

13 Jul 2025

Ron

Upon checking in, I had to go to the counter, even though my wife showed them mine and her id, same address. Im handicapped and walking is difficult for me, but I went in just so they could see me for two seconds. Then I was told that you had pay to park, which is crap. The pool was noisy and crowded because they booked a ratchet family reunion. The guy running around at breakfast taking your dishes was a dick, or he doesn’t understand English and what thank you means.

Leisure Family_with_children

6/10

Pleasant

10 Jul 2025

Bobby

Our room was not very clean. There was remnants from the previous guests left behind. The staff and breakfast were wonderful.

Leisure Family

10/10

Exceptional

08 Jul 2025

Rhonda

My grandkids had a blast in the pool and loved the breakfast bar

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Matt

Great place to stay

Friends_and_family Family

8/10

Excellent

07 Jul 2025

Bradley

Great location and very accessible from I-65.

Leisure Family

4/10

Poor

06 Jul 2025

travis

The ventilation is very poor . My room didn’t get cold just a chill . I had to get a box fan from the front desk and then housekeeping took my shoes that was laid out .

Leisure Family

4/10

Poor

02 Jul 2025

Clifford

The room wasn't cleaned, and there was a strong odor as soon as you entered, as if it hadn't been cleaned properly. The carpet smells bad, and the three towels were not cleaned and had spots. I was told by faculty that you all do not use bleach. The mirror in the restroom was dirty and looked as if someone had just checked out.

Business Partner

8/10

Excellent

01 Jul 2025

Jessica

Property was nice, breakfast was ok and had to find someone to make eggs, toilet in room was broken had to go to main level to use bathroom, AC in room was loud- made a weird noise.

Leisure Family

8/10

Excellent

01 Jul 2025

Khristina

It was more expensive than nearby hotels and

10/10

Exceptional

01 Jul 2025

Janine R Lid

Great breakfast area and quiet room.

Leisure Family

6/10

Pleasant

30 Jun 2025

Apache

Old from inside, everything old.

Business

4/10

Poor

26 Jun 2025

Stephanie

AC didn’t work in our room, they gave us a box fan

I stayed for one night with my husband and 2 children. The AC wasn’t working and at 8:30 pm the maintenance brought us a box fan for our room. We weren’t happy. Won’t stay here again.

Friends_and_family Family

2/10

Poor

23 Jun 2025

Tonya

Never again

There isn’t anything in walking distance
The staff was very unpleasant
We will never be back
The breakfast isn’t started until 7 on the weekend. We didn’t like it we like to do things early and I was lead to believe things we’re a lot closer

Friends_and_family Family

2/10

Poor

19 Jun 2025

juan

Disappointed

Friends_and_family Family

2/10

Poor

09 Jun 2025

Megan

Had bed bugs and didn't stay trying to get a refund horrible

Leisure Family_with_children

4/10

Poor

09 Jun 2025

Kimberly

The hotel overall was nice, but the air conditioning in our room wasn’t working properly. With a baby and two young kids, we asked to switch rooms. We were told they were totally booked and there was no maintenance person on site and we’d be given a $50 discount.
Also, at the restaurant, we went as soon as they opened for dinner at 5pm. We ordered pretty quickly after sitting down but it took around 45 minutes to get our food (this is pretty much bar style food, just heat it up). The waitress was the only one working a very rude. I’m not sure why on a Friday night of a busy weekend in Nashville ( the CMAs), this hotel would only staff 1 person in dining and no maintenance person.
We were not impressed and won’t be going back.

Friends_and_family Family

2/10

Poor

08 Jun 2025

Satyanarayana

Not happy

4/10

Poor

08 Jun 2025

Jataun

I like the brand embassy suites itself but this location fell short of expectations. I stayed there for a ball tournament over the weekend. The place is dated and in dire need of upgrades. The room smelled of mold or wet socks from carpet. The faucet handle kept coming off the hot water handle. The shower was lacking. Poor water stream and I wouldn’t dare take a bath there. Do not recommend this location.

Leisure Family

6/10

Pleasant

07 Jun 2025

Linda

The lobby and staff at this hotel were great. Unfortunately our room was disgusting. The first thing we noticed was the musty smell, almost smelled like cat urine. There were huge stains on the couch that made us not want to sit on it. Tons of stains on the walls that could easily be wiped down by cleaning staff. The bathroom was the worst part, there was visible mold around the tub and the shower itself was horrible. If you have any kind of minor mobility issues, get an accessible room because the tub was curved, not flat on the bottom. I don’t think I would stay at this hotel again.

Leisure Family

10/10

Exceptional

06 Jun 2025

john

Traffic in this area is horrible, but the hotel is excellent.

Leisure Family

10/10

Exceptional

03 Jun 2025

Sandy

The staff is always great, the breakfast was wonderful. The rooms are amazing.