Name: Residence Inn by Marriott O'Fallon
Address: 101 Progress Point Ct, O'fallon, 63368, US

10/10

Exceptional

23 Jul 2026

Gerald

Breakfast was great

10/10

Exceptional

14 Jul 2026

Jacqueline

Breakfast good

Partner

10/10

Exceptional

12 Jul 2026

Josh

Staff were great

Family

8/10

Excellent

09 Jul 2026

Kathryn

Perfect Location off the highway. Many choices of eateries along Hwy K. Staff wonderful! Comfortable Room. Felt very safe!

10/10

Exceptional

05 Jul 2026

Keith

This place is amazing! You definitely don't feel like you are staying at a motel! It's feels more like a home. I have 0 complaints

Self

6/10

Pleasant

30 Jun 2026

Joseph

Room was clean a bit of wear and tear. Carpet fraying, stains on furniture, small things really

The only complaint was no oven pans in the room just pots and pans.

No pool towels, had to ask for them each time.

All and all we would stay again. Decent room for the price

Family_with_children

6/10

Pleasant

22 Jun 2026

Robert

One night stay but a few hiccups.
Door into entry of room was completely filthy, look like the exorcist happened outside. Inside the room was fine other than very dated furniture and paint/wallpaper. No extra pillows or blankets for the pullout bed. The staff solved that ASAP! Great job there! Carpet was dirty and we decided to double check the beds. Phew! No bugs. In my opinion there is probably better options in the vacinity for the price
This should be more in the $165-180 of a hotel so know before you go ..

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

JODAVID

Utilized the fitness room, the pool and took advantage of the breakfast bar.

Friends_and_family Family

2/10

Poor

27 May 2026

Natasha

The 2 bedroom suite I reserved was not available when we checked in.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Allyn

Good room, spacious, full size fridge, small stove, a microwave and plenty of dishes to be able to cook if desired. Very helpful staff. Refrigerator did have cosmetic damage degrading appearance of the refrigerator. Comfortable bed and good size bathroom.

Family

2/10

Poor

17 May 2026

Savannah

The room was not clean. Couch had stains all over it. Bedsheets were found put on inside out and stained. The shower had mold in it tub faucet separated from the wall minimal amount of toilet paper when we ask for separate bedding to put on the couch was provided sheets and told that was all we could have no comforter. It sounded like I heard of elephants we’re going to drop through the ceiling I didn’t give in time Staff were unable to deal with noise complaints like could be seen through the hotel door and at one point, a staff member came barging into our room stating oh my gosh, I didn’t know they rented this room out. Worst stay ever if the room hadn’t been booked 24 hours in advance we would have left.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Zachary

Clean rooms. Great breakfast

8/10

Excellent

22 Mar 2026

Charles

staff was excellent.

Partner

10/10

Exceptional

10 Mar 2026

Donald

Hey thank you guys we had a great time rarong 100 out of 10

Family_with_children

10/10

Exceptional

08 Mar 2026

Lisa

We actually didnt have time for that

Partner

6/10

Pleasant

01 Mar 2026

Cathy

We have stayed at this hotel in the past since we gave family in the area. The hotel is in a nice area and conveniently located for us however it is in need of an update. The rooms look dirty, have torn carpet, and outdated furnishings. The staff is kind and are helpful with any requests we have had.

Partner

6/10

Pleasant

24 Feb 2026

Derik

The maintenance at this hotel has gone downhill and for a while. I’ve stayed here before due to limited options in the area but won’t be going back again or would I want to. The rooms (almost all) have several maintenance issues including dirty stains on the walls, broken fixtures, water, faucets, TVs, the list goes on and on. It’s not just one room because I have had to request to be moved rooms twice now. I think this location needs a major overhaul and someone who can properly oversee and maintain the property.

6/10

Pleasant

22 Feb 2026

Shane

The room door would not lock and maintenance came out to work on it and still did not lock. There is no ICE machines in the hotel??? We had not hot water both days we were there, the lady at the desk said OH and never apologized or offered a course of action. Breakfast is a C-, very generic, coffee was gone! Staff is friendly, hotel is nice and location is great, just need to pay attention to the deails that make the most sense.

8/10

Excellent

30 Jan 2026

FIGEN

Good staff

Leisure Self

10/10

Exceptional

18 Jan 2026

Bert

Awesome hotel , breakfast was nice and early and the room was awesome💪

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Naomi

Room

10/10

Exceptional

30 Nov 2025

Danielle

Quiet, clean, and friendly staff.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Kathleen

The room was very comfortable! We did notice a good amount of dust on the TV stand and we fixed some minor maintenence issues but loved our stay.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Keith

Good stay

Friends_and_family Family

2/10

Poor

31 Jul 2025

Angelica

Facility had its good days at some point for sure but for whatever reason it’s lacking updating and upkeeping.
The room felt dingy, greesy and dusty. Carpet could use vacuuming and the whole place from bed headboard to window sides and air vents need a good dusting/cleaning.
One could not enter through the side door because a huge pile of garbage was blocking the card reader to open the door.
The worse was the toilet seat. It so old and disgusting dirty. After bringing this issue to staff’s attention. They sent maintenance to fix it while I was not in the room. Maintenance didn’t find anything wrong with it. I returned to realize that nothing was changed so I took photos and showed front desk the issue. I wasn’t simply complaining. That was unacceptable. They finally replaced it.

10/10

Exceptional

29 Jul 2025

Lynda

Loved this great stay!!!

Super clean!

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Yogini

The room phone was not hooked to call the front desk. The furniture and the couch were run down.

Leisure Family

8/10

Excellent

21 Jul 2025

Charles

I had a relatively quiet stay. Breakfast was decent, and I was able to rest as I needed.

Business Family_with_children

6/10

Pleasant

05 Jul 2025

Savannah

Property was ok! The first room we were given smelled like cat urine but the front desk was really nice and changed our room. The next room was much better in terms of cleanliness. But the room sofa bed wasn’t really a sofa bed like the first room. But overall it was ok

Leisure Family

6/10

Pleasant

04 Jul 2025

Brittany

I didnt like the fact that they was rushing us out the room... They came to our door 3 times before check out time and asked what time was we checking out

10/10

Exceptional

21 Jun 2025

jeriece

Love the stay great for families!

Leisure Family

6/10

Pleasant

05 Jun 2025

Cynthia

Hot tub was closed with a cone around it. Room was clean. Walls pretty thin. There was a pullout couch bed, but in the room, there was only a flat sheet, blanket and 1 pillow. The front desk staff was able to only get me one more flat sheet. The biggest problem is when I checked in, the staff was checking me and was going to charge me again even though I prepaid thru expedia. He wouldn't help me get it figured out at all. I had to spend over an hour on the internet and on the phone with expedia to get it figured out.

Leisure Family_with_children

10/10

Exceptional

27 May 2025

Kevin

Very clean and staff were excellent and very friendly, will definingly stay here again.

Leisure Family

10/10

Exceptional

19 May 2025

Angel

Excellent and very compassionate staff!!

Family

10/10

Exceptional

18 May 2025

Tricia

Excellent brekafast

Leisure Partner

8/10

Excellent

13 May 2025

Verified traveler

Nice Indoor Pool, but broken hot tub.

After bringing our luggage down 2 long hallways on the first, we discovered the kitchen floor was coverd with water and we almost fell. They immediately apologized and gave us a different room on the 2nd floor & more convenient near the elevator. The rooms were clean except the toilet had a very dark stain. Many areas of wear & tear in the room and other areas. My husband was so disappointed te hot tub was broken. But we enjoyed the nice size indoor, heated pool. Very good breakfast buffet included. Friendly & helpful staff.

Partner

8/10

Excellent

10 Apr 2025

Greg

Good job

10/10

Exceptional

17 Mar 2025

Heidi

Thank you for a wonderful stay. We will be back.

Leisure Friends

10/10

Exceptional

16 Mar 2025

Barbara

The staff was so friendly and helpful.

10/10

Exceptional

22 Feb 2025

Jade

It was amazing everything from cleanliness to breakfast!!!

Leisure Family

8/10

Excellent

18 Feb 2025

Patricia

Apartment style hotel

Our room was great and had a fireplace which was much needed due to freezing weather. The overall hotel needs updating but I would stay here again. Staff was happy & friendly. the hotel is in a convenient location too.

Friends_and_family Family

8/10

Excellent

07 Feb 2025

FIGEN

Cleaning can be better

Leisure Self

6/10

Pleasant

22 Jan 2025

PATRICK

X

10/10

Exceptional

10 Jan 2025

kevin

clean

Business Family

4/10

Poor

30 Dec 2024

Michelle

We found dog hair all over our room a stink bug on the bed, the hotel tub and pool were both broken.

Leisure Partner

10/10

Exceptional

14 Dec 2024

Melissa

Great room for a girls shopping trip! 2 bedrooms, 2 bathrooms, and a kitchen and living room! Clean and well equipped, we had a great trip!

Friends_and_family Friends

10/10

Exceptional

09 Dec 2024

Melissa

Very clean place with friendly staff.

Leisure Pet

2/10

Poor

18 Nov 2024

Michelke

Accessible it is not

Asked for an accessible room. The room that was given was not accessible and will never stay again.

Friends_and_family Family

4/10

Poor

09 Nov 2024

len

Room smelt like cat urine .

Leisure Friends

10/10

Exceptional

25 Oct 2024

JESUS

Very good

Leisure Family

8/10

Excellent

14 Oct 2024

Caryn

The breakfast guy, Fred, was fabulous! He made the delicious eggs and was so friendly and warm. He remembered our names. It was like we were having breakfast at his home. He truly got our day off to a positive start. Give that man a raise! He was the highlight—and the desk staff member who was on for several days (Oct. 8 and on) was super friendly and helpful too.

Leisure Friends

8/10

Excellent

08 Oct 2024

Chun

they skipped housekeeping

Leisure Friends

10/10

Exceptional

07 Oct 2024

Joseph

Great front desk management!

Check in was great, I had to wait a little bit while the room was getting cleaned so the Manager upgraded me to a suite. He was extremely professional and courteous and I was pleasantly surprised with his professionalism and service.

Business

10/10

Exceptional

30 Sep 2024

Matthew

Really great hotel! Had a basketball goal outside too!

10/10

Exceptional

25 Sep 2024

Debbie

Very close to bjc hospital

10/10

Exceptional

23 Sep 2024

Todd

Great great place

Business Self

10/10

Exceptional

15 Sep 2024

Lisa

It was perfect.

Business Self

8/10

Excellent

13 Sep 2024

Tim

Great bed. Dog hair on couch.

Leisure Partner

10/10

Exceptional

13 Sep 2024

Yolanda

Everything was near the hotel and the Staff were very polite , housekeeping, Mr Breakfast area very attendant.

10/10

Exceptional

01 Sep 2024

Pennie

We were visiting relatives close by. This property gives you so much more for the price. The staff is friendly, the room was clean and well organized. I could stay there for an extended time and be very comfortable.

Friends_and_family Family

10/10

Exceptional

28 Jul 2024

Deborah

Clean, safe and EXCELLENT service from start to finish! The daily breakfast provided was INCREDIBLE and the sweet gentleman greeter (can't recall his name - Craig maybe?) was spectacular and made us feel so welcomed and at home! Can't wait to stay here again next year!

Leisure Friends

6/10

Pleasant

10 Jul 2024

John

Pool and hot tub was down. Checked out early.

Leisure Family

10/10

Exceptional

30 Jun 2024

Cassandra

Great stay

We enjoyed our stay, the suite was super comfortable and very clean.

Friends_and_family Family

10/10

Exceptional

11 Jun 2024

Monika

What I liked about the property is that it was quiet and clean.

Partner

10/10

Exceptional

25 Mar 2024

Angie

The staff here provided truly exceptional customer service to my family! We would definitely stay here again!

Leisure Family_with_children

10/10

Exceptional

17 Mar 2024

Latoya

Spacious rooms!

2/10

Poor

25 Feb 2024

Julie

When we first arrived to the room, we noticed dirty dishes on the counter. The front desk woman was very helpful and came to remove them and check the rest of the room. Upon entering the bathroom, we noticed urine on the floor near the toilet. Again, the front desk woman was very friendly, I requested to move rooms but none were available, so she cleaned the entire bathroom. Went to make the pull out couch bed (this was prearranged), no sheets/blankets were available; so I called once again. The nice woman brought some down. I pulled out the bed to notice food crumbs and trash under the mattress and folded within the mattress. Needless to say, my son slept on top of the regular couch with sheets covering everything. I’m very confident this was not a cleaned room when we checked in. We stayed one night and checked out the next day without staying for the 2nd night.

Staff are very nice, pool was warm and clean, breakfast was delicious and exceeded expectations, but the room was dirty and aged.

Leisure Family_with_children

2/10

Poor

08 Feb 2024

Crystal

Faciilty needs updating/repairs. Our room was disgusting. Trash can was missed, bathtub had lots of little hairs and dirty shower curtain. Floor hadn't been vacuumed, smudges on furntiure that wasn't wiped down, dishes in cabinets were dirty. Thankfully the one thing clean was the sheets. Very expensive stay for the worst room I've ever had. My guess is they don't have anyone checking rooms after they are cleaned. I would not stay here again and would have left but we had to be at the hospital next door very early the next day.

Leisure Partner

10/10

Exceptional

08 Jan 2024

Kathy

Would stay again, just avoid breakfast

Convenient me located , felt safe, quiet. Good service. Lobby was nice and clean, well lit. Pool and hot tub were good. Room was clean, cozy. BathTub looked like it had seen better days but was clean. Breakfast was not worth staying for, was microwaved and runny. I got to say that the free breakfast was the worst part of the stay but that said, I would return and stay with them. They are pet friendly.

Friends_and_family Family

8/10

Excellent

02 Jan 2024

Chris

Overall we enjoyed our stay.

Leisure Family

10/10

Exceptional

14 Dec 2023

Justin

Great place

8/10

Excellent

03 Dec 2023

Nadine

Loved the area and design of the room but needed some upkeep.

Leisure Family_with_children

10/10

Exceptional

24 Nov 2023

Brandon

Good. Not perfect. But good

Leisure Family

8/10

Excellent

27 Oct 2023

JoCarol

Good location. Very nice staff. Older property but kept well. Lots of remodeling being done which is always nice to see

Business Partner

8/10

Excellent

02 Oct 2023

Rick

Liked ghe convenient access to the interstate. Property is showing its age.

Leisure Family

2/10

Poor

03 Sep 2023

Steven

Short staff hotels hurt customer experience

The hotel called us about 2 hours before our arrival to tell us our room was not available. They then kept us on hold for 30 minutes and we had to call back. Once we called back they said everything was fine and they had mistaken a flooded room for ours.

Then when we arrived the refrigerator was not cleaned and had food from the previous person. The room smelled because one of the food items was an open package of meat in the freezer. There was also small pellets of something on the bathroom floor.

When I brought this to hotel staffs attention she had no cleaning staff available to help for the rest of the night. So she came up with a small bag and took the items. She still didn’t clean the fridge but she did provide an air freshener.

Friends_and_family Family

10/10

Exceptional

03 Sep 2023

Ariel

Was actually better than I thought it would be

Leisure Partner

6/10

Pleasant

31 Jul 2023

Laura

No linen bag for dirty clothes. Be nice to have. Trash can in bathroom itself.

Friends_and_family Family

6/10

Pleasant

13 Jun 2023

Caryn

Wouldn’t stay again…nice area but not the hotel.

This hotel is need of some upgrades and customer service. At check in, once we found someone in the back office, we were told that if there were any issues to contact the front desk but they could only do so much due to management all walking out the same day. That did not leave me feeling very sure about the hotel. Once in the room there was no phone to contact the front office, the blow dryer didn’t work and the bathroom light took forever to come on. We made due with the hotel but will not be returning. There are much better options nearby.

Partner

10/10

Exceptional

30 May 2023

Michael

Excellent staff. Very clean room. Nice warm breakfast with lots of variety.

Leisure Partner

10/10

Exceptional

22 May 2023

Tyson

Hope she is a fan of basketball.

We stayed there due to a basketball tournament. After playing all day we return to the hotel to wash uniforms due to how late it was and the washers being occupied we could not wash until the following morning. We were able to do the washing machines but upon drying, they were occupied, so Stacy in linen services or housekeeping, stepped up and let us use the facility dryers to dry our team uniforms so we could be at a game on time. Can’t thank her enough..

Business

6/10

Pleasant

29 Apr 2023

Mattie

My room did not look like the photos of the room I chose. Also, I was given a handicapped accessible room and I didn’t request that so the heights of counters and extra pieces in the bathroom made things feel awkward.

Leisure Family

10/10

Exceptional

11 Apr 2023

maria

have a door and bathroom for each bed

Leisure Family_with_children

4/10

Poor

20 Mar 2023

Phillip

Room was very dirty with some trash still in the room, hair on the floor, dog food on the floor, dirty curtains, and more. Front office staff was good, but they desperately need a new cleaning staff!

Leisure Family

10/10

Exceptional

18 Feb 2023

David

No worries

Just fine. As expected. No issues.

Business Self

6/10

Pleasant

08 Jan 2023

Stacy

We checked in around 7 PM on a Saturday night it was snowing out, and I had to meet my husband and my two children, the lady at the front desk did not say a word to us. She just stood there and stared at me until finally I said hi. I’m here to check in. I found that kind of odd how she didn’t say a word to us. The hot tub was broke, which was a bummer cause I was really looking forward to that but the ladies the next morning at breakfast time or super nice.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2023

Roniece

Love it!

Leisure Family_with_children

8/10

Excellent

12 Dec 2022

Rob

There was a very nauseous odor coming from the kitchen sink. It was too late to notify the front desk about the issue and we were already established in our room to move to another. I notified the front desk when we checked out. As long as we weren't in the kitchen, the smell did not bother us and didn't affect our stay

Partner

10/10

Exceptional

11 Dec 2022

kerry

Always clean and friendly staff

Leisure Family

10/10

Exceptional

28 Nov 2022

Charles

Really appreciate how helpful and caring the staff was. Thank you

Leisure Family

6/10

Pleasant

28 Nov 2022

Karen

For the price that I paid, it did not have a fully equipped kitchen. I expect it to have some utensils. We did not have soap or a soap dish in one of the bathrooms. We had five adults, and they did not have bedding for the living room pull out bed.
The people at the front desk, we’re not that friendly.
We wanted a girl to take pictures of us in front of the fireplace, she said yes, then she took off. And we never could find her again, that evening.

The breakfast was very good.

Leisure Family

8/10

Excellent

07 Nov 2022

Jennifer

Love the room size and having a pack and play.

Breakfast was great.

Room had some dirty spots on the floor and couch.

Leisure Family

6/10

Pleasant

20 Jun 2022

Jessica

The air didn’t work properly and it was hot had to purchase to fans was very hot ! Asked for maid cleaning and no one showed up had to request again! The Wi-Fi didn’t work today

Leisure Family

4/10

Poor

20 Jun 2022

Laura

Understaffed

8/10

Excellent

20 Jun 2022

Kenneth

Basic suite. Get the job done. Ac wasn't working, hair on the floor and visible mold (not mildew) growing on the wallpaper in the bathroom. Staff switched rooms for me. They were nice about it. Overall it’s fine. Somewhat modern. I’d stay again if.need be.

Business Self

6/10

Pleasant

19 Jun 2022

Muthukumar

Breakfast is very limited items, For Veg eaters only oats and boxed cereal are the options. Coffee is not hot, no enough towels in the room. Kitchen utilities are not clean. No extra sheet for the sofa bed. I left the garbage and dirty towels outside and it was there for 2 days until I check out. Definitely not worth for the $$$ they charged for 2 nights.

Leisure Family_with_children

8/10

Excellent

13 Jun 2022

Stephanie L

Excellent customer service

Leisure Family_with_children

6/10

Pleasant

29 May 2022

Earsene

The room was not cleaned properly. I usually do my own cleaning after i check in so it's never a big deal but there was hair in the tub. The toilet was dirty, just appeared that the room was not cleaned. First time staying here so maybe this is not always the case.

Leisure Family_with_children

10/10

Exceptional

18 Apr 2022

Rick

Short notice stay. No issues checking in.

Leisure Family

4/10

Poor

28 Mar 2022

Amanda

I booked this stay in hopes of having my family enjoy a few days away during spring break. I was wrong and disappointed. Upon arrival, my room was dirty. Stains on couch, food chunks in oven and left on stovetop, food stains on the walls and curtains. I changed rooms which was better. For a Marriott property, I was very disappointed. The evening staff was super nice about cleanliness issue. I contacted GM during the stay. Upon checkout, another customer shared similar concern with desk clerk who mentioned that they are due for a full renovation in two years (2024) which is when deep cleaning will occur-carpets, furniture and painting. I wish I’d known that before I spent well over $400 for my two nights there. :(

Leisure Family