Name: WoodSpring Suites St. Louis St. Charles
Address: 2100 Old Hwy 94 S, St. Charles, 63303, US

2/10

Poor

12 Jul 2026

Heidie

Very loud and over crowded. Dogs barking all hours incessantly No hot water both days I stayed. Would not recommend unless you’re very hard of hearing.

Friends_and_family Friends

6/10

Pleasant

28 Jun 2026

Erica

Clean and staff was nice.

Partner

10/10

Exceptional

21 Jun 2026

Sarah

Our room was clean and quiet. The staff was so helpful and attentive!

Family

6/10

Pleasant

14 Jun 2026

Jason

It was average all the way around

Family_with_children

6/10

Pleasant

04 Jun 2026

Michelle

The room smelt pretty clean and looked pretty clean. The bed was pretty hard. The front office staff was friendly. Made for more long term guests, not overnight, however I wouldn’t want to sleep on that bed long term. We were put in a handicap room I believe, the showerhead wand was lower on the wall and nothing to hang it higher so I can rinse off under the shower fully without holding the wand. It’s dog friendly which was nice for my dogs. I brought 2 and it was $57 for the dog fee plus $5 per dog so we ended up paying an extra $67 and some change to have them stay with us for the night. Area seemed safe though. Lots of box trucks/truckers staying there too and medical travelers too.

Partner

10/10

Exceptional

20 May 2026

Christina

Awesome great place great people ty

Partner

2/10

Poor

17 May 2026

Cindy

The windows had blinds but NO CURTAINS so light was streaming into the room all night. There were no lamps in the room. We had one set of towels in the room and every time we went to the front door, there was no one there. It was constantly loud at all hours of the day. It sounded like elephants stomping around. I could not get comfortable on the bed because I could feel all the springs.

Friends_and_family Friends

8/10

Excellent

10 Apr 2026

AMANDA

I understand this is an extended stay but they keep it really nice. I loved the easy to clean floors that make it worry free when traveling with my dog. Even better that the room is good size because my boy is big and he had plenty of room to move. Two suggestions, well 3. 1. The beds are not super comfortable for long stays but ok for a couple nights. 2. The addition of a doggy area so they can run would be great. 3. An over hang an the entrance would make it nicer when it is raining to get in without tracking water all over. I went to college in this area and it has grown, but is still a nice area where one feels safe. The well lit lot helps tremendously in that respect.

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Carleana

Neat and clean property. Bedding could be a little thicker, but it did it’s job on keeping me warm. That hotel air is always better when it’s not yours.

Self

2/10

Poor

02 Dec 2025

chisom

The manager is terrible, not professional
And talks anyhow and very rude, ve never seen a customer service person or manager like that. She was terrible

Business

4/10

Poor

13 Nov 2025

Amy

There was no one at the front desk to check us in. Also, there was a foul smell throughout the building. Luckily, the room was clean.

Friends_and_family Family

2/10

Poor

20 Oct 2025

Jessica

Towels in the room had hair of someone else on it. Staff was not friendly or helpful. They mailed me an empty envelope with my deposit when I should have gotten it back. The room smelled like chemicals. My room's door had to be forced shut. The walls were incredibly thin so I could hear everything happening in the rooms adjacent to mine and above. Would not recommend and would not stay again.

Business

2/10

Poor

17 Oct 2025

Julian

When we left the room was as cleaner then when we arrived. floors were scratched and neighbors loud making sleep impossible. Was told to give them a 100$ cash deposit for our pet at the end of our stay we we're told to never give a cash deposit and the GM would have to be reminded. Incredibly unprofessional weird smells permeate the building. You have to keep your dog in a kennel anytime you leave the room. We followed that to the letter but we still reprimanded because they heard our dog barking?? They didn't even bother to check if she was in her kennel which she was.

Leisure Partner

2/10

Poor

22 Jul 2025

DENNIS

Booked this stay to recover after a surgery only to learn that the mattress which was a queen size was on a double bedframe hanging of. when checking in, we got laid down all these rules and upon entering the room we learned that everything was very basic and a bit outdated. One bar of soap, etc. construction at reception made it hard hear. We ended up leaving after one night. No refund !!

Leisure Partner

4/10

Poor

14 Jul 2025

Alfred

I didnt like the fact that my room wasnt cleaned for the 11 days I was there. I had to take out my own trash to the dumpster outside. Never had to do this at a hotel before. They say bc its an extended stay facility, but this should be highlighted when people are booking. The snack machines take your money but dont work. One out of 4 staff was helpful.

Business_and_leisure Partner

8/10

Excellent

12 Jun 2025

Sione

Nice for longer stay but I was there just over night

6/10

Pleasant

12 Apr 2025

James

This property is like all the rest, they want your money but they want to do nothing to get it! I paid an extra $60 for housekeeping and linen exchanges. My room went 3 weeks without being cleaned. They have all kinds of excuses why something doesn't get done, but this is just a bad hotel, save your money.

Leisure Self

2/10

Poor

11 Mar 2025

Charles

-

2/10

Poor

10 Mar 2025

Jason

Couldn't sleep due to the smokers previously in the room. Extra charges they refuse to acknowledge

Business Family

2/10

Poor

14 Feb 2025

Patrick

The staff was terrible.. our room smelled. You have to pay extra for everything, room key if you left it in your room, have to pay for cleaning service, to get extra towels or linens. Just a horrible experience! I would not recommend staying at this hotel!!!

6/10

Pleasant

17 Dec 2024

Liliya

The bathroom and toilet are in bad condition, the property is really cheap and smells like smoke really really bad. Would not stay there again.

Family_with_children

4/10

Poor

20 Nov 2024

Paul

Uncomfortable bed and bedding, smell of marijuana in hallways and stairwells, I am definitely not the target audience for this hotel. Cost of pet deposit was also excessive.

Business_and_leisure Family

10/10

Exceptional

20 Oct 2024

Juanita

Great stay.

10/10

Exceptional

12 Aug 2024

Taylor

You guys gave me a safe place to sleep at night thank you I’ve been going through literal hell

Business_and_leisure Pet

6/10

Pleasant

10 Aug 2024

Shetia

Property itself ok, but the workers, not so much!

The maintenance guy thinks that he runs the property. He is very nosey and I witnessed him tell a guest that he was going to get them evicted. There was only 1 front desk worker that was welcoming. The room was very clean and comfortable as to why I rated it a little higher in that area.

Business Family

8/10

Excellent

20 Jun 2024

linda

I enjoyed my stay

It was reasonably priced, the staff was friendly and helpful, every guest I ran into was friendly, they held the elevator door or other doors for each other. I will go back again.

Self

2/10

Poor

13 Jun 2024

Franchesca

Just don’t hsve

6/10

Pleasant

04 Jun 2024

Sharon

Too many animals in facility.

8/10

Excellent

25 May 2024

Corina

It was very basic inside the room, not at all like a hotel room. Bed was very uncomfortable and hurt both our backs in the morning. People live in these suites so there are people hanging around outside. Did not bother us, but it felt sketchy.

Leisure Partner

2/10

Poor

13 May 2024

Elmer

Worse place I’ve ever stayed at. I got a call from this place 3 hours before my check in to notify me that they have a $100 cash deposit policy. I found it strange but ok I went ahead and got it. The room itself was terrible. There was a foul odor to the room. The floors felt oily and slippery. The shower barely worked. Upon check out I had to check out at 8am to check a flight back home. Inconveniently their front desk does not open till 9 AM. No one was available to check me out. I had no choice but to leave. I called at 9am to notify them I had checked out and asked how would I receive my deposit and the manager stated that I have to pick it up which I explained to her I couldn’t because no one was available at the front desk when I checked out. She stated that’s policy and that they can’t send me my deposit via refund on my credit card or any other form of electronic payment. So I am out of my deposit!! The manager was extremely unprofessional as I’m trying to find any form of resolution and she hung up on me twice and blocked me from calling back. I can’t believe this happened.

Business Self

2/10

Poor

14 Apr 2024

Patricia

They took my credit card yet still insisted I bring $100 cash. When I check in. They did not have a complimentary toothbrush yet they had toothpaste. No lamps or reading lights were at round the bed. There was one small round light in the ceiling which did not work. Upon check out I had to phone so I would receive my cash back. The woman said we will open in 15 minutes. I sad no I am leaving at this moment. I could here staff talking on the other side of the divider which was down. The attendant slid my envelope under the pleated divider at me. Horrible place.

Self

2/10

Poor

07 Apr 2024

brook

Shower didn’t work and there were bugs. We were hit with an unexpected 70.00 pet fee. Were not aware of this extra charge upon booking. Had to also pay a 100.00 Cash deposit upon arrival. Would not accept a credit card. Terrible experience and I would like to request a refund.

Leisure Partner

2/10

Poor

27 Mar 2024

James

Staff was very rude

Business Self

4/10

Poor

17 Mar 2024

Debbie

Floors were sticky in the room. Bedding looked like it was already sleep in.

Leisure Partner

10/10

Exceptional

05 Mar 2024

Kelsey

The stay was quiet and the workers were really nice. It’s dog friendly and all the owners took good care of their pets and the area!

Leisure

4/10

Poor

01 Mar 2024

Verified traveler

Not great. You get what you pay for

I’m glad I didn’t pay more. Hotel requires a $100 cash deposit. The place appears to serve a pretty marginal customer base.

My room was quiet but the blanket was barely more than a sheet. Wash pressure was minimal and room was dingy.

Extra charge for WiFi

Desk staff were polite and courteous

Self

8/10

Excellent

18 Feb 2024

WILSON

easy access to the place where we had our activity.

Partner

4/10

Poor

05 Feb 2024

Johan

Cleaning smells so bad the room

Business Partner

10/10

Exceptional

30 Jan 2024

Susanne

Vacancy when needed!

Leisure

2/10

Poor

21 Jan 2024

Alora

So, the people were nice but the $100 cash deposit plus the extra credit card after purchasing through a third party (Expedia) was really sketchy. Not to mention the place did NOT smell clean and multiple drawers had a sticky stain in them. The room was not what I expected because Expedia said it was a 2 bed room when it was actually one queen. The thing that really sucked were the pillows were incredibly thin and I woke up with neck pain in the morning. The microwave and fridge did work properly though. I definitely won't be staying here again, this place took bare minimum to a whole new level ...

Leisure Friends

2/10

Poor

18 Jan 2024

Hasan

Very rude manager and I mean very rude and obnoxious. First, on check in they sprung a 100 dollar cash requirement and it had to be cash. That took four hours to resolve. But the front staff lady, Sharon, and I worked it out. Sharon was fine. She gave me a coupon code for weekly discount when I asked her about weekly from Craigslist.

The next morning a sullen manager showed up at the door asking for checkout at 10 am. I said I'll come down and pay. I went down there to pay and showed her the coupon and she said she would not honor it because i had already checked in. I said Expedia checked me in for one night. She said that I had once checked in so no longer valid. I told her Sharon checked me in and gave me the coupon for tomorow. The manager just said Sharon does not know what she is doing. Well...I did not hire her. She did. Then the manager started telling me how rude I was the night before when I spent four hours trying to get Expedia to fix the 100 dollar cash requirement. I told her I wasn't rude just stating facts. She said you were rude and I am going to call the police. I told her to go ahead and call the police. She wanted me out right now. This was at 10 am. Told her to do whatever she wanted. Next thing, I go back up to my room to checkout and the cops showed up with the typical you need to leave attitude. Told me I was trespassing. Told them I was not trespassing since I was paid up. They refused to give me a refund and said I'd have to get that on my own,

Business Self

8/10

Excellent

11 Jan 2024

Maureen

The staff at check in were great!
The area outside for dogs was a very steep hill into a drainage ditch. Not very safe.
No tissues the room. May sound dumb but I have a cold.

Leisure Pet

2/10

Poor

07 Jan 2024

Wikisha

It was a horrible hotel. It had a smell I informed the staff my toilet was broken on my second day they never sent anyone to fixed it. It smelled horrible and the staff came in my room unannounced I don’t know how many times just so happen my child was there when I was at work . I wish I could have got a refund

Business_and_leisure Family

2/10

Poor

27 Dec 2023

Daniel

THIS IS NOT A TRADITIONAL HOTEL. It is more of a transient living place. Great for those who need it but not for regular travelers. The front desk is only open during the day and not until 9 a.m.. Although they claim to have Express Check In and Check Out, they make YOU PUT UP A $100 CASH DEPOSIT. This was not disclosed clearly in the Rules or Requirements. I received a phone call shortly before checking in. The only way to get this cash deposit back is to keep the little piece of paper receipt and wait for the front desk to be open. I had an appointment at 9 so I had to choose between being late or getting the $100 deposit back. They also do not give Choice Points even though they are listed as a Choice Hotel. Neither Orbitz, nor Choice should be listing this as a hotel available for regular travelers without huge disclosures. Avoid this place unless you need transient living arrangements.

Leisure Family

4/10

Poor

15 Dec 2023

Verified traveler

Tude front desk staff and they require a $100 casg deposit for incidentals. Very odd for a casg deposit.

Self

2/10

Poor

04 Dec 2023

Ryan

WoodSpring Suites cancelled my reservation because I didn't provide a credit card number over the phone or call back within 30 minutes (I was busy driving in the rain). They couldn't wait another 4 hours to get my credit card information along with a form of ID upon arrival like every other hotel in the world. The booking was already paid in full through Expedia. Really don't see the urgency. They said they also would have cancelled my reservation if I had not answered the phone call or responded to their voicemail within the allotted 30 minutes. It's obvious since I prepaid the booking they are just looking for a way to cancel the reservation, pocket the money, and give the room to someone else. They partially refunded my booking by keeping the value of first night stay even though they were the ones who cancelled on me. There are better places elsewhere. Avoid this poorly managed property.

Business Self

4/10

Poor

04 Dec 2023

Amanda

Clean place but the Cleaner they use smells awful!

If you want a clean, cheap place to stay, then this is for you. No bed bugs to worry about! Things were clean, but the smell of the cleaner that they use to cover the pet smells is awful. It is so strong that it made me sick, literally! The sound of dogs barking in the room above us all night didn't help either. The head of the bed was lower than the foot of the bed so, I had to sleep backwards. I placed my shirt over the pillow to mask the smell from the sheets! I was miserable before I left the next morning. The ladies that worked at the front desk were soooo nice! They were the best part about the place.

Friends_and_family Family

4/10

Poor

25 Nov 2023

Oluwatosin

Nothing

Leisure Self

8/10

Excellent

11 Oct 2023

Kori

Do show up early and watch your stuff!!!

The actual stay was ok overall but I needed to check in a couple hours early and was rudely denied. I was there for business and had gotten in early. I had suitcases and there is no lobby so no where to sit. I was told I could wait outside. There was people sitting all over parking lot smoking and kept they were coming up to me asking questions. I had to go rent a car to have a place to put my luggage and wait for check in time. Also someone stole my laundry basket when I was doing my laundry.

Business

2/10

Poor

16 Sep 2023

Justin

Overall not a good experience. The hotel has awful policies, everyone has to ID regardless if you are checking in or not. Outside there are drug addicts just sitting around making the area less safe. The bed was cheap quality and squeaks. The shower had a shower curtain instead of glass door and for the type of shower it just makes water splash out everywhere. The tv is old quality and the place just looks run down. I would not recommend staying here unless its your last resort.

Leisure Family

6/10

Pleasant

14 Sep 2023

James

Every thing was clean nice people 0n check in .4th floor was quìte me and the bed did not get along.

Friends_and_family Family

2/10

Poor

06 Sep 2023

Tonya

Got there 45mins before check in time. I was told I had to wait till 3pm. 3pm comes, I was told the system was down and had to wait 51mins, before I was able to check in. If they had just let me check in early when the system was up. A room should have been available. I wasn't compensated for having to wait 51 more minutes, after I could have checked in. I will NEVER book this hotel again!

10/10

Exceptional

01 Sep 2023

Jenny

Thank you y'all made us feel very very welcomed!
Pet Friendly also
Thanks everyone

Family

4/10

Poor

22 Aug 2023

Christina

This property does not even have a supply of forks, much less any table lamps. There are no pictures on the walls. There are no amenities whatsoever. It doesn’t matter what you need you will not find it here. It was very very busy late at night but quiet. Angela keeps the place clean and she’s so good to meet. Best part of my stay.

Leisure Self

6/10

Pleasant

21 Aug 2023

Mary

i went thru hotels.com with pay at property. you charged a fee before I even arrived. I was told money would be refunded when I checked in and here it is two days later and I still do not have my money and the bank says it because you have not released my funds. I was only suppose to pay when I checked in at facility per hotels.com

Friends_and_family Family

8/10

Excellent

22 Jul 2023

Paige

The spot was perfect for people going through personal transitions. The staff was kind and caring. And really wanted to help in any way they could.

Business_and_leisure Self

4/10

Poor

14 Jul 2023

Roy

Would not recommend this property.

Leisure Family

2/10

Poor

21 Jun 2023

Martin

The ghastly state of the property is the BEST part of this business. The unscrupulous management -- uniform upcharging in every category of the bill, and refusal to give even an oral itemization until AFTER payment, and then refusal to give any written itemization, at all -- bears all the hallmarks of mobsters. They refused me any refund, even after I demanded it and summoned the police. They will be sued, as the police encouraged. AVOID THIS PLACE.

10/10

Exceptional

21 Jun 2023

Erica

Everything is close…. I love that

2/10

Poor

17 Jun 2023

Paula

Checking in is like visiting day in prison. No lobby, just a window. My \"suite\" is just a room. Though advertised with a kitchenette, there is no coffee pot, nothing. There is a vending machine, no coffee. No ice. When I asked, I was told to fill the ice trays! No lamps, just a bright overhead spotlight. When in bed, it shines right in your face. The beds are high, metal stilted, look like reformatory/dormitory beds. This is a classic case of looking good on the outside, shantytown on the inside.

Leisure Self

4/10

Poor

18 Apr 2023

Cheyenne

the girl with the colorful tattoos was very nice. the one that replaced her the next day seemed like she did not want to provide service.

Leisure Partner

2/10

Poor

05 Mar 2023

Ryan

Website says you can check in until 3 am. Arrived at 1:50 am after a long night of driving to nobody at the desk. Call the number listed for after hour needs and am told by the lady that nobody can check in after midnight. I complain and say the website says you can check in until 3. She says the website is wrong. No worries though, she lets me know I can speak with the manager, in the morning. I’ve already paid for my room and just want the key, but was turned away. Ridiculous. Absolutely terrible customer service. Never stay here

Leisure Self

4/10

Poor

27 Feb 2023

William

smelled like cigarettes and felt like what i imagine a half-way house would.

Self

6/10

Pleasant

18 Feb 2023

Jennifer

Overall it was a good hotel. Except our room had 1 light switch that turned on and off the lights and alarm clock. In order to charge our devices we had to leave the over head light on at all times.

Partner

2/10

Poor

31 Dec 2022

Delanie

The lady we dealt with, Amber was incredibly rude and failed to mention the age to check in was 21 and not 18, but swore she did and when we got there called us liars and told us to leave immediately

Leisure Friends

2/10

Poor

12 Dec 2022

Nooruddin

The dirtiest hotel in MO. It stinks, the elevator was not clean in years. Please do not stay here pay extra P and save your health.

Business Self

4/10

Poor

03 Oct 2022

Hodesi

The worst bed l have ever seen and slept in. No lamps, one night stand. It took forever to check in, too many papers to sign and $150 incidentals. This is a one and done experience.

Leisure Partner

2/10

Poor

02 Oct 2022

Kathleen

Hotel canceled our reservation without letting us know. We got in late and had no place to stay. Drove over an hour trying to find a vacant room . Person at front desk was not helpful or apologetic.

Partner

6/10

Pleasant

25 Aug 2022

Carol

More pillows

It was disappointing to only have 2 bed pillows. It was equally disappointing there was no coffee maker in the room. The bed was comfortable and the shower was nice. It was also nice not to have a carpeted room.

Business

2/10

Poor

06 Aug 2022

Verified traveler

No rooms were available. No stay occurred.

8/10

Excellent

15 Jul 2022

clifford

Friendly staff. Good location.

Front desk staff, management and housekeeping have been friendly and helpful.

Friends_and_family Family

8/10

Excellent

27 Jun 2022

James

Efficient

Business Self

2/10

Poor

29 May 2022

Júlio

I’ve booked they had room available and said not available

2/10

Poor

15 May 2022

Sean

Tried to check in and was told there were no rooms because of a fire-
Fine- is there a reason no one called to let us know we needed to secure another hotel I have tried to work with the automated customer service thing to make sure we have not been charged but that didn’t seem to work-

Friends_and_family Family

2/10

Poor

25 Apr 2022

Rosemary C

I booked this hotel from my husband. He was driving from Atlanta to St. Louis and arrived to the hotel around 11 only to find out that there was a flood in the room I had booked for him and that there was no room for him to stay in. My card was charged and has not been reimbursed and I’ve been told it might not be. This is completely unacceptable. There wasn’t even a room available

Business Self

10/10

Exceptional

05 Feb 2022

Mellanie

The kitchen

Leisure Partner

2/10

Poor

31 Jan 2022

Isaiah

This was one of the least pleasant experiences at a property. If it had not been such a short trip and the property right next to where I had meetings, I would have left. The first room I was assigned was completely torn apart and uncleaned. The room they moved me too a few hours later when I returned from a meeting was made up, but was not in great shape. Chipped walls, paint on the floors, no shower curtain in the room, etc. made it all feel very uncared for.

Business

4/10

Poor

04 Jan 2022

Keremie

Overpriced and not at all comfortable. Close to the highway was a plus.

Leisure Family

10/10

Exceptional

12 Dec 2021

Melinda S

Amazing

The staff was awesome.very friendly and kind.if I had to say one bad thing it would have to be that the rooms are a Lil plain...they could use some art work or something to brighten up the place.

Partner

2/10

Poor

12 Dec 2021

Michael

I don’t usually complain but since you asked. The front door was broken. Had to wait to check in while the clerk was dealing with a computer issue. Upon checkin I discovered there was a non refundable deposit for my dog plus a $5 charge. That almost doubled the price of the room. Being a lifelong non smoker, I noticed a distinct smell of tobacco but couldn’t tell if it was from the room or coming from smokers outside my air conditioner.
The decor was dated but considering the price, that didn’t surprise me. The location was good and since I only spent one night, my expectations were low. The hotel certainly met my expectations.

Leisure Self

4/10

Poor

10 Nov 2021

Jason

Generally unclean. Noticeable wear and lack of upkeep. Toilet didnt work in 1 room, doorjamb didnt work well in another room. Find a different place.

Leisure Self

2/10

Poor

30 Oct 2021

Monica

NEVER AGAIN

After driving almost 7 hours, went to check-in and was told NO ROOMS AVAILABLE. Staff was rude, did not try to help in any way.

Friends_and_family Family

2/10

Poor

27 Oct 2021

Walter

We booked and payed for the room in advance and got there to check in and the crackhead working there was super rude and said we r out of luck they didn’t have any rooms available

Partner

4/10

Poor

26 Oct 2021

Robert

Not what was expected. Our room was rented out when we got there. Was not as described on website

Partner

2/10

Poor

23 Oct 2021

Kevin

Floor in room had not been sweep, blind did not close. We were on first floor. No towels for bathing. Tried to get some from staff and they closed front desk and could not be reached by phone. Holes in wall. Just a bad stay. No positive info here.
Kevin Stone

Leisure

4/10

Poor

18 Oct 2021

James

Not an extended suits hotel

This property is advertised as a extended suite hotel. There were no essential amenities except for one small bar of soap. No shampoo, no plastic cups, no in room coffee. Although there are kitchen facilities there are no plates, cups, glasses, pot and pans, etc. This certainly NOT an extended suites hotel. It's barely a motel. Most guest appeared to be residential tenants, not hotel guests. Skip this property!

Self

2/10

Poor

05 Oct 2021

Stephanie

The building is pretty new from what you see on the outside. During the stay the three week stay 12 if the days either the water was off or not hot. Also the elevator was out of service at one point and then it was fixed. Upon checking in after 4pm my room was also not clean and had to be cleaned by front desk. If you are expecting cooking utensils as most of these extended stay properties have well then be prepared to bring your own. The property was cleaned frequently and that was a plus. It’s the fact it’s getting cooler out and we either had no water or no hot water during the stay. We checked out early due to this being a constant issue and recieved a refund

Leisure Partner

2/10

Poor

04 Oct 2021

Verified traveler

Worst hotel ever

Couldn’t check in early. Place was out of running water for 2 days. Went to check in and no rooms available. Weird people loitering outside the building and people who we’re getting deals to stay for extended periods of time. Not really a hotel to be honest. NEVER BOOKING HERE. STAY AWAY!!!

Self

2/10

Poor

03 Oct 2021

Christopher

Dont waste your money

When we arrived it took 30 mins to check in. Went up to room and toilet was broken and dirty, no shower curtain. My husband fixed toilet and desk sent up curtain. Woke up next day. NO HOT WATER!!!! Front desk said there was like we were imagining it. $103 to stay in a dirty dorm room without hot water. Horrible!!!!

Partner

2/10

Poor

03 Oct 2021

amy j

Horrible customer service

Arrived after 6 pm, only to be told there had been a “water main break” and there were no rooms available. Had not attempted to notify me, made no offer to help me find another room, didn’t even apologize. When asked about a refund, desk person stated I had to call Hotels.com myself and then they would call the hotel. (Which led to multiple calls, never being able to talk to an agent, and much frustration. )

Self

2/10

Poor

08 Sep 2021

Robert

Reservation not honored
No room

Business

2/10

Poor

05 Sep 2021

Richard

When I went to go check in at 4 PM on 4 September they told me they did not have any rooms available in that I would have to contact Travelocity sat on hold with Travelocity for 40 minutes and was not able to get a hold of anybody how to find another hotel room on another website

Leisure Partner

2/10

Poor

23 Aug 2021

Christopher

Dropping my son at college.

Arrived at hotel at 7:30 pm, could not check in due to a computer outage and room wasn't prepared, check in time is 3pm. Came back an hour later and still wasn't ready. Stuck in a town with no available rooms I was furious. After given a key and access to a filthy room I was content enough. I booked a room with 2 beds and given a room with one. There was no toilet paper and hair everywhere on everything.
There was no peace or quiet, kids screaming all night and nonstop noise. Thee people that work there are inept and lazy. Hotels.com was no help and pathetic in the situation.

Self

2/10

Poor

31 Jul 2021

Hank

I was turned away when I arrived due to their overbooking and had to find another hotel on Hotels.com using a different email because my app wouldn’t let me change! Please advise as to what I need to do for refund

8/10

Excellent

10 Jul 2021

Verified traveler

I liked the room setup, full size fridge, and stove tops. The elevator takes FOREVER and the door close button doesn't work.

Leisure Family_with_children

2/10

Poor

02 May 2021

Donald

No stay

After 45 minutes at checkin they finally said no rooms available. They apparently had housekeeping problems understandable in these times of bideneconomics. Tried to contact hotels .com for 40 minutes for refund still waiting. Unable to complete our plans/

Friends_and_family Family

10/10

Exceptional

28 Apr 2021

gracie

Very nice and comfortable

Friends_and_family Family

2/10

Poor

19 Apr 2021

Verified traveler

.

Family

2/10

Poor

29 Mar 2021

Verified traveler

Expedia overbooked our stay which we didn’t find out until 1:00 pm the day of the stay. It left us without a hotel 2 hours away from home and made for a very stressful situation. Will not use Expedia again due to the fact we were not the only ones to be overbooked by them that weekend. Cannot take the chance of not having a place to stay. Very unsatisfactory service.

Business_and_leisure Family

2/10

Poor

22 Mar 2021

Erin

HORRIBLE

This was absolutely HORRIBLE, they did not have the room i reserved and offered to make me a bed on the FLOOR!!! we did not stay there and now are refusing to give me a refund

Friends_and_family Family