Name: Hollywood Casino St. Louis
Address: 777 Casino Center Drive, Maryland Heights-st. Louis, 63043, US

8/10

Excellent

03 Aug 2026

Judith

No toilet seat covers in the public toilet

10/10

Exceptional

02 Aug 2026

prem

Excellent service

8/10

Excellent

02 Aug 2026

William

When we got to our room, the A/C was not working. I tried to call the front desk via the room phone and it was not working.
I went to the front desk, explained about how hot it was and that the HVAC was only blowing hot air. The gentleman at the counter said he would get someone up to our room as soon as possible. I then asked if we could switch out room to one that had working AC?
I was informed that since we were ina suite, that he would have to see if any other suites would be booked for the night before he could switch us rooms. This was due to the fact they only have so many suites

4/10

Poor

31 Jul 2026

Heather

Didn't even get our free breakfast. Water pressure was so soft didn't even have a pressure to it.

10/10

Exceptional

30 Jul 2026

Courtney

Love my stay

6/10

Pleasant

29 Jul 2026

Michelle

The room we had 273. The bathroom had mold in the shower. The tv didn’t work right. Half the channels didn’t work. The air conditioning was terrible. Didn’t cool the room down much at all. We always stay there and have really good rooms. Not this time.

8/10

Excellent

29 Jul 2026

Amy

Beds are super comfy.

8/10

Excellent

29 Jul 2026

Valencia

Staff were not very friendly both at check in and check out

10/10

Exceptional

28 Jul 2026

Katrina

Perfect for concerts, shuttle all the way

10/10

Exceptional

28 Jul 2026

Maggie

Everything was great! Super helpful staff, clean rooms, comfortable beds

10/10

Exceptional

28 Jul 2026

Timothy

Only complaint is there was only one trashcan in the room and the shower faucet was usable but defective.

10/10

Exceptional

27 Jul 2026

Brandon

Love staying at this hotel!

8/10

Excellent

27 Jul 2026

Karen

Great for purpose

2/10

Poor

26 Jul 2026

Dillon

Suite guest, water on our floor didn’t work. Rose petals and ballon trash left over from previous guests. No one was present up front for check in at 1030pm, when someone walked out they looked at us and continued to walk away. The hotel allows kids to stay, but all the restaurants are inside the casino and they cannot go in. Made it difficult to enjoy the property with an adult needing to stay behind at all times. Get food to go. Ordered a pretzel to go from Thr Book, had no idea we were to get our order from the bar. We sat there 30 min, not 1 person thought to ask us if we were there for something or could they help direct us? Our food sat there just waiting with zero initiative from staff to solve anything. When complaining about the issue, the waitress replied with “ that’s the story”. Terrible attitude, worst atmosphere, filthy bathrooms in the lobby, poop all over the back of the seat…Coffee shop 30 min past open time with no one in sight. Very disappointed is an understatement.

10/10

Exceptional

26 Jul 2026

Stephanie

The room was extremely clean and very quiet for a Saturday night! Shuttle service was awesome! Highly recommend

8/10

Excellent

26 Jul 2026

Autumn

Nice place to stay. We were only there overnight for a concert

6/10

Pleasant

26 Jul 2026

Alaina

Haven’t stayed here before and expected a lot more from a casino/hotel. The hotel room has spackle all over the bathroom walls as if it was under construction and there wasn’t a microwave in the room. Also, when gambling most hotel/casinos that we have stayed provide free drinks, but that was not the case. The one game we like to play (digital roulette,) was also not fully operational and two of the machines were not working. Also, the ability to order room service wasn’t easily accessible as you are required to join an app to get the amenities and ability to make reservations. The chips in the hotel bar were really good. We also thought the shuttle to and from the amphitheater was included and it was $20 a piece which is steep given the price it cost to stay one night.

6/10

Pleasant

25 Jul 2026

Derek

I booked a hotel room to stay the night at after seeing Hilary Duff's concert on 7/22/2026 (highly recommend seeing her live!), & overall it was a 8 out of 10. The hotel was very nice both inside & outside, the staff was courteous, kind, & helpful, & the shuttle services provided to & from the concert were very appreciative. The only downside I would have to say from the stay would be the beds - it felt like sleeping on a flatbed rock, very uncomfortable, the pillows & bedding were alright, but it just wasn't comfortable at all to get any sleep. Would likely stay here again in the future, but would recommend bringing an extra blanket or 2 for comfort to lay on top of the mattress to feel comfortable when trying to sleep.

8/10

Excellent

25 Jul 2026

Jennifer

Checking in is easy & rooms are pretty decent, paying for wifi and parking with no breakfast included is a negative but proximity to the concerts is a plus.

6/10

Pleasant

24 Jul 2026

Cindy

Hotel is convenient when attending a concert. Ate at the pub, and food was decent & service was friendly. Our room was clean, but bed was a bit squeaky and pillows could be better. But worked for what we needed. Hotel common spaces (eg. lobby) smells pretty well of cigarettes even though we didn’t see anyone smoking…very strange.

10/10

Exceptional

24 Jul 2026

Chanoa

Comfortable beds

Partner

10/10

Exceptional

24 Jul 2026

David

M

8/10

Excellent

23 Jul 2026

Ashlynn

We paid $20pp to use the hotel shuttle.. they failed to mention the amount/number of these they were selling. By the time we got on the bus to be taken back to the hotel we could’ve walked. Others were calling Ubers to come get them after already paying for the shuttle, due to wait time. Stood in an extremely long like for the better part of an hour after the concert.

4/10

Poor

23 Jul 2026

Falon

They charged a $15 amenities fee when we got there and said it was for WiFi, but there was never any information about how to use the WiFi, or any option to not get charged the extra fee. The room was not clean - crumbs on the floors, dust all over, random stains on the walls and furniture, etc. The carpets everywhere in the hallways were pretty gross. It was also weird that you have to get into the shower and get sprayed with cold water to turn it on because there’s no way to open the shower from the side with the knob? The bathroom door is a sliding door so there was no way to lock it, either. There was no way to even use a microwave on the property. It was a relatively expensive stay so I definitely expected better.

4/10

Poor

23 Jul 2026

John

My damn room was dirty as hell that already in the corner

10/10

Exceptional

22 Jul 2026

WAYNE

Nice place to stay.

10/10

Exceptional

22 Jul 2026

Michael

Close to the airport and a fun place to play a few games in the evening

2/10

Poor

22 Jul 2026

Thomas

Internet didn’t work at all. I less using a private relay - they throttle both your WiFi and cellular. Must walk out the shed 75 yards to get connection once frozen. Then o my half way into shed goes back o throttle 50-75%. Basically you can’t use Instagram or Facebook bc apparently they say so - without permission and or notification. Assistant manager raised his voice bc he had nothing but “you can call the internet probider” for me. No. The hotel is my provide I paid a resort fee - your provider is whoever. So staff turned off whatever interference using once I got back to room. I think before being throttled they were somehow screening my Instagram uploads. Marijuana is legal in Missouri. Frustration attempt and assistant manager strategy was to attempt to get me to say or behave I a way they could eject from property. But one helpful woman who had to put up with another employee telling her she lacked qualification for job - helped. Find the helpers.

4/10

Poor

20 Jul 2026

Mike

We had an issue with noisy neighbors arguing until 2 in the morning and the staff refused to move us to a different room.

Partner

8/10

Excellent

20 Jul 2026

Vanesa

room felt dated but good for a short stay

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

chris

They were great

2/10

Poor

19 Jul 2026

Ken

Old outdated casino hotel. Beds were low to the ground and squeaky. Smoke scent as you entered the lobby. Had to present and leave a valid ID to use luggage cart. Not impressed at all. Had 2 night reservations, stayed only 1 night

Partner

10/10

Exceptional

19 Jul 2026

Nancy

Exceptional!!!!

Friends

10/10

Exceptional

18 Jul 2026

Solomon

Overall, the state was great. It was in a secure area. I didn’t have to worry about certain situations popping off/starting security did their job perfectly. And the staff were very helpful. And very understanding I will definitely book here again.

Self

2/10

Poor

18 Jul 2026

Todd

The ac in our room did not cool just took the edge off. The walls are so thin you can hear the neighbors snoring and carrying on a conversation.

Friends_and_family Friends

4/10

Poor

17 Jul 2026

Sandra

Nasty room. Smelled of smoke even though it was a smoke free room. TV sucked with speakers and connecting for streaming services. Coffee maker was on a cut out shelf in the bathroom! Soaker tub nor sink plugs worked.

10/10

Exceptional

16 Jul 2026

Irene

Will be back for sure 😊

Partner

10/10

Exceptional

15 Jul 2026

Caden

Na

10/10

Exceptional

15 Jul 2026

Holly

Very helpful staff and clean rooms

8/10

Excellent

15 Jul 2026

Mary

allover okey

Family

10/10

Exceptional

13 Jul 2026

Brandon

Great hotel

Self

8/10

Excellent

12 Jul 2026

Douglas

The hotel was nice. Could have more options for food. We ate at the steakhouse and for the money we paid the food was mediocre. They have a little store in the hotel but it’s only open certain days and they definitely need to get more stuff in there like snacks and things like that but all in all it was a nice hotel. We probably stay there again and the people are very friendly.

Partner

10/10

Exceptional

10 Jul 2026

Briana

Room was clean. Check in and out were quick and efficient.

Friends_and_family Friends

8/10

Excellent

10 Jul 2026

Damon

Enjoyed our stay and took advantage of the various amenities and onsite casino. The hotel is a bit dated, but overall it is a well-maintained property.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Christopher

Perfect for attending concerts and taking their shuttle service.

Partner

10/10

Exceptional

09 Jul 2026

Amanda

Room was clean and the bed was comfortable. The Italian restaurant I ate at was stellar!

Business

4/10

Poor

07 Jul 2026

Niki

The ac did not work work well. And the bed was uncomfortable. So it made for a long hot miserable night.

Partner

10/10

Exceptional

06 Jul 2026

James

Everything was great. Great weekend getaway especially if your going to a concert.

Friends

10/10

Exceptional

06 Jul 2026

Derek

Check-in was easy. The hotel staff were polite. Room was wonderful. Very close to the concert venue. Great stay!

Partner

2/10

Poor

05 Jul 2026

Megan

No breakfast
Staff was horrendous
Dirty room, toilet barely flushed, fridge smelled like something died in it.

Partner

10/10

Exceptional

04 Jul 2026

delia

Loved the rooms and the casino

2/10

Poor

04 Jul 2026

LEE

The bed was horrible the staff was rude to the bone even the manager! Came home had to take muscle relaxers for my back due to the bed! Everyone in the room was miserable due to the beds.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Andrew

Clean

Family

6/10

Pleasant

02 Jul 2026

Brian

Property is better than nothing, Nothing special really. But considering it's STL, it's better than the Courtyard

Self

10/10

Exceptional

02 Jul 2026

Sarah

Casino is great, rooms were a little aged, but clean and comfortable.

Partner

8/10

Excellent

01 Jul 2026

Rick

Good price

Partner

8/10

Excellent

30 Jun 2026

Donna

Overall stay was good. Housekeeping wasn’t bad but could have been better. Dirty along side furniture and corners underneath the desk. A stack of towels and a garbage bag was stacked on the desk along with an extra pillow but the dirty towels and trash was left. Everything else was good.

Partner

2/10

Poor

30 Jun 2026

Patricia Marina

Old rundown just not kept up. Mind you I do love to go to Vegas and stay at high-end casinos, but given the nature of the amount of Indian gaming casinos they personally better up their game or let the Indians take it over and really make it a place worth going to.

Self

10/10

Exceptional

29 Jun 2026

Monika

Na

Family_with_children

6/10

Pleasant

29 Jun 2026

Linda

We stayed for 5 nights for a competition. Check in and front desk were extremely friendly and helpful. I know we are attached to a casino but the smoke smell hits you when you get to elevators. The main areas were pretty maintained; however corners and behind doors need attention. Our room was okay, but the bathroom needs a deep cleaning! Our sink has full mold in the caulk of the sink. Additionally, the vent fan has not been cleaned in a looong time. Also, behind doors and baseboards there was still a lot of dust which makes you wonder what else they have cut corners on. The bed was clean and comfortable but the duvet was stained. We were in the sunset tower and it wasn't that big of deal but our view was the break room for employees so we felt like we were invading their space if we wanted to look out the window. Also, because we were there so long, we thought our room would have had a full service when they did it. Not just make the bed and take out trash. The staff was friendly and very helpful and the amenities were nice overall. I feel like it just needs a really good deep cleaning. There was dust on the carpets in hallways that was not touched in 5 days.

Partner

8/10

Excellent

29 Jun 2026

Krystal

Property security is good and the food across all the restaurants was decent. If you go, the 99 Hops House has great deals on drinks.
Our stay across three rooms was mediocre at best. The beds were just okay. In one room, the bathroom wasn't clean and literally had Zyn pouches stuck to the shower ceiling.
Service was entirely dependent on the day. Day one was great, but the next two days we had a very unhelpful woman at the front desk who made it a hassle just to fix our deactivated room keys.
Also worth noting: there is no pool and zero activities if you are under 21. Fine for a quick casino trip, but don't expect a premium hotel experience.

Family_with_children

8/10

Excellent

28 Jun 2026

Jerry

We stayed 1 night and everything was fine.

Partner

8/10

Excellent

28 Jun 2026

Andrew

Redone rooms are really nice, but it needs some sound dampening. All surfaces are hard except hallways and I heard noise from my neighbor snoring and also on phone calls. Sound dampening wall paper and panels may be a good idea.

4/10

Poor

27 Jun 2026

Randy

The room was dirty. The tub had hair in it, the bathroom smelled bad, there were crumbs on the chair in the room and leftover room key cards on the table. We only stayed one night, so we made do, but for the price, it was a huge disappointment.

Friends_and_family Friends

6/10

Pleasant

27 Jun 2026

GingerG

It has seen brighter days ! The cleanliness of the room was okay.

Partner

10/10

Exceptional

26 Jun 2026

Tab

Everyone there was Great!

Partner

10/10

Exceptional

26 Jun 2026

Alferetta

The room was very clean. The staff was very professional.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

April

Basic rooms but the bedding and bed was very comfortable; a great nights sleep!

Family

6/10

Pleasant

25 Jun 2026

Charles

I've been staying here and leaving my car while traveling for 20+ years. This time I found to my dismay that they have terminated the free long-term parking in their garage (apparently someone abandoned a car there who wasn't even a hotel guest). I went through several levels of management and got nowhere (security runs the parking, hotel manager is in a different chain). To make a long story short, I now have to spend almost $400 for off-airport long term parking.

That parking benefit was the main reason I would stay there on both ends of my travel. Since Penn Gaming bought the property from Harrah's several years ago, there have been many changes which do not improve the experience, quite the opposite. Prices have gone up, the airport shuttle also has limited hours, there are no bellhops, the buffet restaurant is long gone (since Covid), and now the long-term parking.

It is quiet and has comfortable beds, at least. But unless you like to gamble, there is nothing special about it any more.

Partner

10/10

Exceptional

25 Jun 2026

Wendi

Room wasn’t the cleanest- there was contact lense on floor when we arrived.

Family

10/10

Exceptional

25 Jun 2026

Holly

The staff was very helpful and friendly

Self

8/10

Excellent

24 Jun 2026

akeem

Late night restaurants quiet during my stay and room clean

10/10

Exceptional

24 Jun 2026

Sahvonna

.

Friends

6/10

Pleasant

24 Jun 2026

Brittany

For the price I expected more. The tv took at least a minute to change the channel each time, the bathtub was dirty, and you could hear every single sound from the room next to you. We stayed one night so did not have housekeeping, but at 9am 2 hours prior to the normal checkout we were woken up by housekeeping pounding and screaming in the hallway “housekeeping” over and over. You would have thought they would know what rooms were occupied and what were not.

Partner

4/10

Poor

23 Jun 2026

MICHELLE

The bed was broken in our room and made huge noises, the shampoo/conditioner/body soap in shower did not work properly and was broken. The restaurants said open but then sat us then we had to order at the bar. We have stayed there in 2023 but this was a terrible stay and we will not go back to this property.

Partner

10/10

Exceptional

23 Jun 2026

Katherine

great stay

Family

8/10

Excellent

21 Jun 2026

Irma

Restaurants not open late enough

10/10

Exceptional

21 Jun 2026

Dalton

We really enjoyed our stay! You have to use your key card on the elevator so the hotel feels very secure.

Family

4/10

Poor

21 Jun 2026

Ashley

Fridge barely worked, hole in chair, no trash bags. Just felt like I could have had a nicer hotel for the rate for the room. Almost $300 for one night. USB plug in’s did not work on one side of bed and forget using streaming apps in that room as well. We were put on the 8th floor and walked forever as well which I felt wasn’t needed as it wasn’t packed. Just too much if you’re not spending your time at the casino. Only positive was the shuttle for our concert. Next time I’ll stay close and uber though.

Partner

8/10

Excellent

20 Jun 2026

Cynthia

Great place to stay if you are going to a concert. Shuttle very convenient.

Friends

10/10

Exceptional

20 Jun 2026

Joseph

Hotel was wonderful, every employee we encountered was polite, always smiled and said hello. Restaurants need to be open later, came back from a concert after midnight and no food options. Enjoyed our stay and would definitely stay again

Partner

10/10

Exceptional

20 Jun 2026

Jerrad

Hollywood is always a great hotel. Food pricing is pretty good too. They’ve updated the menu items at the restaurants. Ordered chicken tenders at “99” think they were $16 with fries. 5 huge tenders, saved them for later. Daiquiri’s and Dogs was good too. Chips and Cheese, they could do better but the Pink Lemonade Daiquiri was amazing.
Only thing this time was called a couple of times and left the front desk messages for towels and none came also on a 5 day stay, housekeeping only came once.
4.9 stars though. First time this has happened

Business Partner

8/10

Excellent

17 Jun 2026

Janet

I would stay again! It’s very convenient.

Partner

10/10

Exceptional

16 Jun 2026

Suzette

The young lady at check in was so friendly and personable. Great customer service!!

Partner

10/10

Exceptional

15 Jun 2026

Travis

Great stay, already planning my next trip there

Self

4/10

Poor

15 Jun 2026

Mirian

There are 2 towers. Sunset Tower is old original one, it's not well maintained. Sealings are low, ventilation was not working, paint is chipping off the door frame, shower knob was wiggling and then completely came off in the middle of night, so we could not shower afterwards. Other tower is new and much better. Stay away from Sunset Tower.

Partner

10/10

Exceptional

15 Jun 2026

Michael

all around fun time. the room was very clean

Partner

6/10

Pleasant

15 Jun 2026

John

It was just ok. It had an odd smell, there really wasn't any ammenitys,everything was expensive. No clean towels daily or cleaning.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Keith

Had a good time. Staff was nice and helpful. Had issue at check-in. They could not get our key card right. Took an hour and 3 sets of key. Concert was amazing. We will be back.

Partner

8/10

Excellent

14 Jun 2026

Billie

Rooms need updated, new carpet, fresher look. Bathroom faucet hot water extremely tight to turn (room Sunset 320) no fitted sheet, which completely bunched up under me, then I was in bare mattress. Yuck.

Friends_and_family Friends

6/10

Pleasant

14 Jun 2026

Sheena

Very poor quality of food. Beds and pillows comfortable. Would suggest money be spent to create a safe walkway from the concert venue to the casino because the bus system is a nightmare getting out

Friends

2/10

Poor

13 Jun 2026

Meghan

People next to us was loud all night. Smelled like weed. Tried to get security up there. No one came in. Anniversary was ruined.

Partner

2/10

Poor

11 Jun 2026

Jennifer

The whole place was dirty and not maintained. There was no breakfast. Staff was rude and not at all helpful. Way overpriced. Stay literally anywhere else.

Family

10/10

Exceptional

11 Jun 2026

Charles

Clean rooms. Nice location. Did not have a Continental breakfast.

Family

8/10

Excellent

10 Jun 2026

William

all good

2/10

Poor

08 Jun 2026

kim

The staff was very kind, but we kept getting locked off our floor and they continued to do it. And we were supposed to get the rodeo room, which included a couch with hideabed a bathtub separate from ice shower, and we got none of the above the bathroom was still dirty.We paid a hundred and sixty dollars a night and we did not get what we paid for.

Partner

10/10

Exceptional

07 Jun 2026

Lisa

This hotel is gorgeous! Spacious room and bathroom!

Partner

4/10

Poor

05 Jun 2026

Jennifer

The shuttles cost an extra fee. No free breakfast. Rude staff. Dirty rooms.

Family

10/10

Exceptional

04 Jun 2026

Yaneth

Amazing!

10/10

Exceptional

03 Jun 2026

Robert

The hotel itself was great. We stayed in a suite and it was very spacious and comfortable. Staff was great! Did have an issue at the casino Sportsbook. If you make any bets on Sporting events, be aware you can only cash in your winnings from 1:00PM-9:00PM M-F. Weekend hours might be a little longer. Kiosks don’t pay out and the other cashiers won’t pay you. We had to leave the morning after I had won some bets so I had to go home all the way to Minnesota with a winning ticket. Can possibly mail it in, but is ridiculous there is not a way to cash it in there. They’ll take your bets 24 hours a day (kiosks never close) but you have limited hours to collect if you win.

Partner