Hampton Inn St. Louis/Westport

United States , St Louis - MO
MARYLAND HEIGHTS, 2454 Old Dorsett Rd.
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100 reviews shown

10/10

Exceptional

16 Apr 2026

derek

Bed was comfortable and room was clean. Breakfast was good for hotel food.

Friends_and_family Friends

6/10

Pleasant

30 Mar 2026

Camellia

It is a pleasant hotel.

Partner

2/10

Poor

16 Mar 2026

Qualiesha

No assistance at and charged me for a late check out fee when I checked out on time !

6/10

Pleasant

04 Mar 2026

Cameron

Easy parking. Room was fine, good breakfast. Slept hot because we couldnt figure out thermostat. Lobby was dirty at check in, common areas seemed well worn.

6/10

Pleasant

20 Feb 2026

Dave

The staff was courteous which is always important. The room was OK. Not much noise reduction between rooms. One of the attaching rooms was very noise as though there was not insulation. Overall, this particular Hampton Inn didn't seem to meet the overall quality that I have come to expect from the brand, unfortunately.

Partner

6/10

Pleasant

16 Feb 2026

Dion

One

8/10

Excellent

31 Jan 2026

Leo

Room was fine, Staff was pleasant, neighbors were loud after midnight

Business_and_leisure Family

10/10

Exceptional

30 Jan 2026

Heather

The front desk lady was amazing! Very helpful and kind

2/10

Poor

11 Dec 2025

Tyler

Restaurant nextdoor had a live band until 1am. Was very loud and couldn't sleep. When I called front desk he said this is normal for Friday night. Not sure why that wouldn't have been brought up when we checked in.

Partner

10/10

Exceptional

05 Dec 2025

Richard

I loved everything about my room especially the very comfortable bed and nice shower. The staff were all very friendly and helpful.

Business Self

10/10

Exceptional

04 Dec 2025

Quinn

My husband surprised me with a weekend in St. Louis for our twentieth anniversary and our first night was spent at the Hampton Inn.

The Hampton Inn on Dorsett Rd in Maryland Heights gets an A+ in cleanliness and so much more.

First it passed my clean test - I wipe everything down. I’m a teacher. That’s what I do. Then, it passed my husband’s requirements which are temperature control (he likes a cold room), huge flat screen ( tons of channels for all of his sports), and a steady stream of hot water in the shower.

That night, while we were listening to our favorite band ( FYI there are many things to do near this hotel), I received a text from the hotel asking if we needed anything. I asked for extra towels and extra coffee. Bless them, they left it outside the door, so we had them when we returned.

The next morning, they had a great breakfast with everything you could want. Fresh and delicious.

Finally, I can’t adequately state how courteous and accommodating the staff was. They went above and beyond. Positive and friendly.

The Hampton Inn checked all the boxes and we will definitely be staying here again. They’ve made our anniversary extra special.

Leisure Partner

8/10

Excellent

18 Nov 2025

Regina

The Staff was find and friendly. The room was ok. Had been given a room with one bed. I to change for 2 Queen bed down the hall away from family

Leisure Family

10/10

Exceptional

22 Oct 2025

Richard

Yes it was clean roomv.staff very helpful

Leisure Partner

4/10

Poor

06 Oct 2025

keith

Convenient location next to a restaurant/bar however it was also its downfall because the bands music was blaring in our room located on the same side until after midnight. On check in the place smelled like fingernail polish as they were having some sort of nail polish meeting. Traveled with friends and we were visiting outside as a few cars came into the lot and sped out several times. We thought maybe they were planning to steal cars or cat convertors but later determined they were most likely affiliated with the single ladies hanging out in the lobby. Not the Hampton Inn quality I am use to seeing as others have reported.

Leisure Friends

8/10

Excellent

05 Oct 2025

maria

The room and hotel were kept clean and smelling clean throughout. The staff were all friendly. A special thanks to Michelle. She was absolutely wonderful and could tell from our interactions what pride she takes in her position. My only negative is the weather was still wonderful and I think they shut the pool down for the season too early.

Leisure Family

2/10

Poor

02 Oct 2025

Garner

We stayed 2 days and each time when using the microwave it would blow the circuit breaker and the TV, air conditioner, and microwave would go out. Maintance personnel was told and everyday would have to come into the room to reset the circuit breaker. I asked could we be reimbursed and was told no because we booked through Expedia

Leisure Family

2/10

Poor

28 Sep 2025

Wesley

I was unable to make it because of car issues and being stranded and they will not refund my stay.

Self

4/10

Poor

22 Sep 2025

Erik

Breakfast was not good at all. I would not recommend.

Business_and_leisure Family

8/10

Excellent

19 Sep 2025

John

Clean room. Staff parking. Breakfast

Leisure Partner

4/10

Poor

06 Sep 2025

Chad

If you need or want to rest, this is not the hotel for you. The walls and windows are very poorly insulated. The noise from the outside was so loud that I thought that our window was open; it wasn’t. The interstate traffic noise is awful. We heard the people in the room next to us opening packages. You would have thought that they were in the same room. There was some wooden type wedge holding the air conditioning unit in place. It wasn’t the dirtiest hotel that I’ve stayed in, but it’s definitely not clean. The carpets are dirty and the towels are yellow. The breakfast was nearly gone at 7:30 a.m. and what was left was inedible. The biscuits were rock hard. When I called to book the hotel the rate that I was given was $283. I booked through a third party site for $207. This is a more like a Motel 6 or any other $69 night hotel. I’m surprised that Hampton hasn’t pulled their name off of it.

Family

10/10

Exceptional

22 Aug 2025

Patricia

Just what I was looking for

Nice location clean room will stay again

Self

2/10

Poor

17 Aug 2025

Dzemal

Rates are high for the room condition. Rooms are smelly

Business_and_leisure Family

10/10

Exceptional

13 Aug 2025

Daniel

The staff was very friendly and helpful. Food options in the area were plentiful and the bed was comfortable.

Leisure

10/10

Exceptional

17 Jul 2025

Stacey

We had a great stay for our 14th Wedding Anniversary! The only 2 complaint we had was the slow draining sink in the bathroom and the limited lighting in the bedroom!

Leisure Partner

10/10

Exceptional

08 Jul 2025

Barbara

Beds were very comfortable. Staff very friendly. Very nice breakfast. The only thing that I personally didn’t care for is the bathroom configuration. Sink and mirror.

Business Partner

8/10

Excellent

29 Jun 2025

Laura

Great communication from staff.

Leisure Self

4/10

Poor

23 Jun 2025

Melissa

Room was filthy. Mold all over the bathroom. We had to use the pull out couch for two kids. The mattress was AWFUL!! The only bedding provided for the pull out was one flat sheet. We asked for towels, the following morning, and they never came. We went to the front desk for them, the desk attendant was half asleep.

Leisure Family_with_children

4/10

Poor

14 Jun 2025

Amy

There was a used bar of soap in the shower, the sink would not drain and smelled of puke and the room was warm when we arrived.

Friends_and_family Family

8/10

Excellent

22 May 2025

John

Airport Noise

8/10

Excellent

28 Apr 2025

Johnell

It was good.

Leisure Friends

8/10

Excellent

27 Apr 2025

Yolanda

Our stay was nice the staff was friendly and parking was easy to navigate. The only thing we found a bit odd is that there was no hand soap in the bath room.

Leisure Family

8/10

Excellent

21 Apr 2025

Kevin

Really Good place! Excellently centrally located..breakfast is plenty and good.
Great housekeeping.qt.,and restaurants within 5-10 mn.walk.large screen tv in front of bed.gd. size bathroom.plenty of storage.worth the price.friendly staff!

Business

10/10

Exceptional

20 Apr 2025

Coleen

I was by myself. Husband could not make the trip. I felt safe to atay were by my self. Will stay again. The young man that cheched me in was very friendly

Self

6/10

Pleasant

18 Apr 2025

Kevin

I'm amazed that Maryland heights doesn't feel as safe as it used to.all my friends lived there.And my bést friends dad was Captàin of the cities police dept. For 17yr.s.Also hv schoolmates who serve for the force.

Business

10/10

Exceptional

07 Apr 2025

Debra

Easily accessible

Leisure Friends

10/10

Exceptional

31 Mar 2025

Michelle

Very clean and staff was friendly.

Leisure Partner

6/10

Pleasant

30 Mar 2025

Frank

The first room when we checked in, my wife noticed what looked like a brown thick thread on then bed. Took a photo, it was some type of worm. I pulled it off and it was definitely a worm, the TV in the room next to us had the TV so loud no way to sleep. I complained about the TV didn't mention the worm, the desk put us in another room, which was a SMOKING room when we were in a NON SMOKING room, due to Asthma. Desk clerk was very polite. But SORRY will not be staying here again. Worse Hampton INN I've stayed in. I always had perfer Hampton INN because they met my expectations. NOT this one

Leisure Family

10/10

Exceptional

30 Mar 2025

Eileen Charlotte

Property was very clean and close to everything we needed.

Business Family

8/10

Excellent

19 Mar 2025

Kenneth

There was a mixup on my reservation, but they made it right. It was a clean and up-to-date facility. My major complaint is they offer 138 TV stations, but no guide or instructions on how to access the channel you want. The channels were two numbers followed by a dash, followed by another number. Most of us do not know how to input those stations. A simple card in the room with instructions would have made the experience so much better.

Leisure Self

4/10

Poor

06 Mar 2025

Verified traveler

Not the typical Hampton Inn Experience

Property was below average for cleanliness. Did not have enough lighting in the bathroom or bedroom Air vent in bathroom had mildew on it. Carpet was dirty. Overall property was below average compared to other Hampton Inns I’ve stayed in.

Business

2/10

Poor

01 Mar 2025

Karen

Be careful booking here

Booked for a business event. Prior to checking in that day, I was hospitalized with an illness. A family member (traveling with me) attempted to use the reservation. The front desk person wanted to see a copy of my identification, credit card, reservation confirmation, etc. which were with me - in the hospital. He left and stayed at Homewood Suites. We will be using Homewood suites when doing business in St. Louis from now on.

Business

6/10

Pleasant

20 Jan 2025

Lance

Disappointing

Our stay was disappointing. We stayed here two years ago. At that time, the hotel was clean and well maintained. This trip found the hotel run down, and one of the elevators was out of service. Per the maintenance crew, the elevator has been out of service for several months. It was terribly inconvenient for all of the guests, as the hotel was full.

Friends_and_family Family

4/10

Poor

05 Jan 2025

Verified traveler

Care about your guest

When I checked in to my room the heat wasn’t working very loud room cold I called front desk guy came up and tried to fix it he couldn’t said he would move me he didn’t the unit was loud my whole stay I didn’t have the energy to keep going back and forth so I stuck it out they staff should always check on there guests especially when there’s a problem no one ever checked on me not once I’m glad I know how to take care of myself

Self

6/10

Pleasant

01 Jan 2025

Laura

Very loud. Toilets so low we felt we were sitting on the ground. Bed was average comfort

Leisure Partner

8/10

Excellent

22 Dec 2024

Jamie

The bed was comfortable. The staff brought me extra pillows when asked. Great shower! Would definitely stay there again.

Leisure Family

10/10

Exceptional

03 Dec 2024

Teresa

Always stay here coming for
Dr appts. Staff was
Great at checkin.

Business_and_leisure

8/10

Excellent

02 Dec 2024

IBEAWUCHI

Didn't like a charge put on my credit card for \"possible incidentals\" before any service is provided.

Leisure Family

10/10

Exceptional

10 Nov 2024

Tim

Nice room, several areas under remodeling

Leisure Partner

10/10

Exceptional

08 Nov 2024

Coleen

Rooms were clean, nice breakfast and convenient location to the highway.

Leisure Family_with_children

8/10

Excellent

31 Oct 2024

Marshall

Room needs attention.

The room had scratches on the walls anf the furniture was chipped in several places.

Friends_and_family Family

10/10

Exceptional

27 Oct 2024

Genaro

Great!!

Friends_and_family Family

10/10

Exceptional

03 Oct 2024

Kelly

The staff was very friendly.

8/10

Excellent

02 Oct 2024

steve

Liked the awning for unloading.

Leisure Partner

4/10

Poor

28 Sep 2024

Margaret

The first hotel room they gave us had nothing on the beds, not even sheets. The second one they gave us had bathroom lights and lamps but no ceiling lights

Leisure Friends

10/10

Exceptional

23 Sep 2024

Rita

Being from out of state, I was happy that they were able to get us in our room 1 hour before check in! Thank you!

Leisure Friends

6/10

Pleasant

02 Sep 2024

Victoria

Breakfast not great. When checking in, the room keys were not working. Got them replaced, still didn't work. Apparently battery was down. Overall, the hotel wasn't in great condition. Smelled weird too.

Leisure Family

4/10

Poor

01 Sep 2024

Carmen

They didn’t have any keys to the rims when we checked in. Their machines were down. Their pool is out of order and not working as advertised online.

6/10

Pleasant

01 Sep 2024

Gena

Room was nice. Staff friendly. Property as a whole needs updating and cleaned. Sorry carpets, walls, tiling and ceilings. I would have expected the upkeep to be better for a Hilton.

Partner

6/10

Pleasant

19 Aug 2024

Chad

Advertised pool, pool had no water in it only reason we booked the place won’t do it again

Partner

2/10

Poor

17 Aug 2024

Justin

Our room's thermostat couldn't be turned down past 76 degrees. The room was hot all night, poor quality sleep. The ice maker on our floor was broken.

Leisure Family

4/10

Poor

05 Aug 2024

Jamie

The door in my room that connects to the room next door was missing the doorknob. This left a giant size hole in the door. People in the room next to ours were able to open their connections door and see into our room and reach their hand through the door and unlock the room. When I went to the front desk regarding the issue I was told there were no other rooms available. I was also told they were not able to fix the door. I asked for a temporary solution and was given a piece of paper to tape over the whole myself. I felt very unsafe the entire night and did not get much sleep at all. Also garbage was pulled up in the hallway for the duration of our stay.

Leisure Family

4/10

Poor

31 Jul 2024

Katharina

Checking in was fast and great. Once we came to our room i was greatly disapointed. I am not sure if the bathroom waa cleaned or not bit it definitely needs a deep clean. Moving on to the bed. I found crumbs and hair on the matress and sheets. After calling the front desk twice, we were moved to a room that was lacking cleanliness as well (the desk waant even wiped down) and to a smaller bed than initially booked. I was offered a verbal $5 (!) dollar discount. After finding hair in this bed as well we finally decided to check out and get a full refund. It was frustrating to then find a hotel at 11 pm that same night. Absolutely disappointed

Leisure Partner

10/10

Exceptional

27 Jul 2024

Teresa

Good place to stay. Nice rooms

Leisure Family

6/10

Pleasant

21 Jul 2024

Verified traveler

Needs attention

We have stayed at many Hampton Inns on our cross country trip and this one needs lots of attention. Some of the issues are not within management’s control- noisy car next door, roaming cats in parking lot. The condition of the interior is within their control- squeaky doors that don’t completely close, lightbulbs out, overall cleanliness of rooms.

Friends_and_family Family

6/10

Pleasant

11 Jul 2024

Danielle

Dirty floor and shower. No fruit

10/10

Exceptional

28 Jun 2024

Christopher

Like that it was near a nice restaurant and had a great breakfast bar

Leisure Family

10/10

Exceptional

26 Jun 2024

pamala

Great

Friends_and_family Family

4/10

Poor

23 Jun 2024

Joe

When we checked into the hotel and received our key cards and went to our room, the key card didnt work them we were approached by a guy and he said he was the maintenance man he help us getting into our room and changed the battery on the door so our key card would work. The problem we had is that the maintenance man was wearing black sweats that were sagging and showing his boxers not even wearing a uniform. The next morning we got up to go do some activities and when we came back to our room later in the afternoon we noticed that our room was not cleaned by house keeping, bed was still messy and no fresh sheets nothing, no fresh towels in the bathroom and the trash was still in the trash can from the night before and when we check out sunday morning there were ants all ny the trash can because the house keeping didn't do there job. My wife and I will not be staying there again seems like this place needs to retrain there employees to be more professional

Leisure Partner

10/10

Exceptional

15 Jun 2024

Mark

Everything was great

Leisure Partner

10/10

Exceptional

12 Jun 2024

David

Very nice and beautiful property. Enjoyed our stay, and staying again in August

Leisure Partner

8/10

Excellent

10 Jun 2024

Darlene

The staff was friendly and ready to assist us. The room was comfortable and very quiet. The location was right of the highway exit. My goal of a relaxing weekend was fully met.

Friends_and_family Family

6/10

Pleasant

07 Jun 2024

Kara

The hotel was so-so....looked kind of run down, inside and out. Room was pretty clean. We honestly just needed somewhere to sleep for the night, so it did the job. Probably wouldn't stay there again if in the area....

Leisure Family

6/10

Pleasant

05 Jun 2024

Sonja

Ammenities missing

Coffee was in the room, but no coffee maker, there was a spot for a mini fridge, no mini fridge, also no hair dryer and a lamp didnt have a shade on it.

Business

6/10

Pleasant

05 Jun 2024

Wynne

I was surprised at the lack of cleanliness. Mirrors, desktop, windows all had fingerprints , smudges that were quite visible in room 323. Ice machine on 3rd floor was not working. Water leaks ( perhaps rain) noticeable throughout facility.. Juice machine at breakfast not wirking. Not the standards I am used to with Hampton stays.

Leisure Family

10/10

Exceptional

05 Jun 2024

Lisa

Super simple check-in and friendly service. Room was clean, roomy, and very comfortable. Location is great and I felt safe, even with a late evening check-in.

Business_and_leisure Self

4/10

Poor

03 Jun 2024

Niki

Would not recommend. Pool was closed our entire stay, breakfast was out of most things, phones did work, no one would answer when I called from my cell.

Leisure Family

2/10

Poor

01 Jun 2024

Lauren

Horrible conditions! Dirty, bugs and mounds of sheets in the hallways. Clean or dirty? Who knows! Smells like mold and staff couldn't be bothered to get off their phones. Took pictures for refund and left! Run!!

Family

8/10

Excellent

01 Jun 2024

Anna

Clean and Comfortable

The people at the service desk were not very friendly. They didn't provide any information as to where things were located, what time breakfast was served, or even how to access the wifi. The room was clean and the beds/comforter/pillows were amazing! The shower was hot and had good pressure. The tv service is basic and we didn't have a phone or hair dryer in our room, but a housekeeping person did bring us a hair dryer. They were all friendly. The breakfast is decent and the morning staff was friendly. It was quiet and felt safe. I'd stay again if in the area.

Partner

4/10

Poor

26 May 2024

Yvette

2/10

Poor

04 May 2024

David

The hotel is very, very dirty. The breakfast is very, very limited.

Business_and_leisure

8/10

Excellent

28 Apr 2024

Jack

Stay was ok other than it took them forever to change batteries in door. Everytime we left we had to wake for them to open our door since batteries were dead.

Partner

2/10

Poor

14 Apr 2024

Gary

I made this reservation for my husband and when he got to hotel last night, they wouldn’t let him check him because he didn’t have the exact card I made the reservation with. Not sure why? So therefore I need to get a refund if you could help me out with this. Thank you and Inreally appreciate it! Pam Genail😤

Friends_and_family Family

2/10

Poor

14 Apr 2024

Kim

Stayed at this location for a good nights rest. The loud music until after 1 am at the bar next door made that entirely IMPOSSIBLE! I’m extremely disappointed, tired, and frustrated!! I called front desk as well as the bar next door and just got an “I’m sorry!”. Glad I spent a considerable amount of money for NOTHING! 😤

Family_with_children

6/10

Pleasant

04 Apr 2024

Morris

Convenient location. My room smelled of cigarette smoke. Breakfast is what you'd expect.

Business Self

4/10

Poor

23 Mar 2024

Verified traveler

Great location & desk staff, cleaning service meh

Shower water never got hot, no linens for sofa bed, and half the lights in the room weren’t working.

Friends_and_family Family

8/10

Excellent

09 Mar 2024

Melea

Cleaning my room before 11am. Rude!

I’m not really sure how the housekeepers are told when there is a check out but beating on my door and turning the handle a few times made me wake up way before the 11am check out that was told to me when I checked in. This happened a total of 6 times and scared me to death each time.

I would also like to comment on the can on used chew in of the drawers, a wad of chew in another draw in the room, the mirrors had streaks all over them and the window unit window was disgusting; mold, spider webs and lint wads all over the white shade.

Partner

10/10

Exceptional

02 Mar 2024

Tom

Or rooms were in perfect condition

Friends_and_family Family

10/10

Exceptional

28 Feb 2024

sayeeduddin

Excellent

Leisure Family

2/10

Poor

11 Feb 2024

Brandie

Toilet

Toilet wouldn’t work, was told I could come get a plunger(didn’t work when we first got there). Housekeeping didn’t stop by. Only 2 towels and 3 people in room and asked for extra. They never came. Had to switch rooms for second night after complaining about toilet again. Patrick was good though.

Friends_and_family Family

10/10

Exceptional

12 Dec 2023

Nicole

Peter was extremely helpful and courteous.

Business Self

10/10

Exceptional

05 Dec 2023

Teresa

Booked a king size. They didn’t have any upon check in. Not sure if they don’t have any at this hotel. If not They need to remove the Availability from website. Nice hotel good breakfast.

Leisure Family

6/10

Pleasant

26 Nov 2023

Kay

Very noisy next door bar and even moved us but still noisy. Would not put us across the hall on other side of building until the next day. No milk for breakfast.

Leisure Family

2/10

Poor

09 Nov 2023

Teresa

Motels look better

The cleanliness is terrible. They need to update and deep clean badly

Self

8/10

Excellent

29 Oct 2023

Gary

Great stay!!!

No complaints....Room was clean. Bed was comfortable. Staff was pleasant. Several eating places close by (with a vehicle).

4/10

Poor

21 Oct 2023

Michelle

Hilton not what it used to be.

The poor girl at checkin couldn't stop saying she is going to quit because she was the only one working and expectations are just too much. Took her several minutes to get to me and then the system was down adding to her frustration and mine. I was there three nights. The tv and remote didn't work and the firm alarm loudly chirped the second night. Barking dogs groups of kids in the halls all night long so sleeping was out of the question. Facilities were in good shape. Convenient location. Cleanliness in public areas needed attention like hallway's elevators and eating area.

Friends_and_family Family

6/10

Pleasant

08 Oct 2023

eduard

It’s okay

Business_and_leisure

2/10

Poor

08 Oct 2023

Timothy

my doorlock did not function my entire stay. The battery was dead, my card never worked. I was told numerous times the battery would be changed, it never was. I had to get an employee EVERY time I needed entry to my room.

When I checked out it still was not working

Business_and_leisure Self

8/10

Excellent

30 Sep 2023

Gary

All good

Clean and comfortable.

Friends_and_family Friends

10/10

Exceptional

24 Sep 2023

Pam

My room was comfortable. The employee Dezell was Very kind and helpful!! She made herself available to me if I needed anything and made sure I had what I needed.
The thermostat on the wall kept acting like it was going to work but then kicked off and never did start at all.
There was no shampoo in my room and when I asked for some they said they were out.
There was no cold water or tea to drink with breakfast, and the woman at the counter, I wish I remembered her name, did not seem to care about me wanting some and told me she could get me some from the sink.
There was also no hand sanitizer in any of the dispensers I tried, and the disinfecting wipes by the breakfast area were totally gone. Once again when I ask the woman at the counter she just said there was none and she had no idea where she could get any for me and did not even pursue any kind of resolution whatsoever.
The ice machines were only working on one of the four floors so that made it very inconvenient when that did not happen to be the floor I was staying on.
I would like to hear from some who cares about any of these issues to compensate at all for the inconveniences. The hand sanitizer and the disinfectant wipes are pretty important things not to have available at this time.

Leisure Self

4/10

Poor

21 Sep 2023

Jessica

Room that was booked (king bed) was not available upon check in.

Business Partner