Sheraton Westport Chalet

United States , St Louis - MO
ST. LOUIS , 191 Westport Plz
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100 reviews shown

8/10

Excellent

19 Mar 2026

Thomas

Bar was nice closes by 11. Did not eat at property but plenty of choices around hotel

Self

10/10

Exceptional

01 Nov 2025

Kenneth

Everything was lovely except the coffee pot did not work.

Partner

2/10

Poor

13 Oct 2025

Lindsay

Not cleaned properly

When we entered the room it was not cleaned from the last guest. We went down to the lobby to request this since the phone didn’t work. We came back later in the night and it looked like the bed had been made but the used soap, glasses etc were still in the bathroom that wasn’t ours.

Partner

10/10

Exceptional

14 Sep 2025

Omaira Monem

The food was great at the hotel, and the staff made the experience 5 star! Highly recommended!

Business Family_with_children

10/10

Exceptional

14 Sep 2025

Don

From the time I arrived to the time I left management and staff were attentive at all moments . I will be back

Leisure Partner

8/10

Excellent

28 Jul 2025

Tiffany

I traveled to St. Louis with my two kids (5 and 2 years old). At check in they booked a king bed though I requested 2 queens. They corrected this promptly for me. My kids and I enjoyed the pool which was very nice. The smell of cigarettes lingered in some areas of the hotel which was probably my only complaint. The shuttle to the airport was a very nice perk. The room was spacious and clean. Starbucks and a number of eateries are within walking distance. I plan to stay at the Sheraton again in the future whenever I am visiting my family there.

Leisure Family_with_children

2/10

Poor

22 Jun 2025

Pamela

Old rooms, property old, stains on comforter. Weeds and trash around pool. Towels were left all over the place, not maintained at all. No restaurant to speak of bar didn’t open until 4/5. No waters in sundries area never filled machine. Needs a complete revamp….

Leisure Family

10/10

Exceptional

21 Jun 2025

Andrea

Staff was friendly. Room was comfortable and clean. Pool was great!

Friends_and_family Family

10/10

Exceptional

10 May 2025

Jeffrey

Thumbs up in the remodeled rooms

The remodeled room we stayed in was very nice. Loved the size of the bathroom.

10/10

Exceptional

13 Apr 2025

Verified traveler

The cover we got for a friend to have was covered in mold on the inside. They refunded our money for that reason other than that very clean and no ther problems

Partner

6/10

Pleasant

30 Jan 2025

Masayuki

The ceiling of my room had a trace of leaking, the elevator was very old. But the staff were friendly and polite. So if I rate the hotel with stars from 1 to 5, 2 for the property, 4 for the service.

Business Self

10/10

Exceptional

22 Dec 2024

Kevin

I love this hotel! Stayed there many times.

Leisure Partner

2/10

Poor

21 Dec 2024

Meelan

It is not more than a Motel , it has not been manaaged well the rooms are old , the lift is 1900 style and it looks shaddy . I would not recommend it for visit

Friends_and_family Family

6/10

Pleasant

17 Nov 2024

Pascha

The check in process was easy enough and the staff was friendly. The property is an older hotel which explains the need for updating. The ballroom has beautiful chandeliers and they serve Starbucks coffee in the lobby area which was cool. The view from our room with a balcony overlooking the pool and nice pond would have been more enjoyable if it wasn’t closed or off limits. Overall the stay was just ok.

Leisure Family

6/10

Pleasant

10 Nov 2024

Thomas

Everywhere we walked in and out of the hotel smelled like weed smoke and hotel was dirty.

Leisure Family

2/10

Poor

27 Oct 2024

Ron

Very disappointed

The room was dirty. The room needed maintenance. The bathroom needed calking. The wall needed repair in multiple locations. The charging outlet was broken. The front entrance and patio were disgusting. We reserved a king room and they attempted to give us a full size bed.

Friends_and_family Family

6/10

Pleasant

03 Oct 2024

Jennifer

Property is very nice , although my room was sub par, not very clean at all . The carpeted were extremely dirty , sticky . The bathrooms were ok . For the money I paid for one night , I don’t feel it was worth it .

Self

10/10

Exceptional

18 Sep 2024

Vickie

No pool for children it was drained

Leisure Family

10/10

Exceptional

21 Aug 2024

Debbie

Everything was amazing. The staff went above and beyond. The room, pool and facilities were extremely clean. I’m ready to go back..

Leisure Friends

10/10

Exceptional

12 Aug 2024

Jamison

The stay was amazing!!!
We absolutely loved everything about our visit and will definitely be back!!!

Leisure Pet

10/10

Exceptional

28 Jul 2024

Laura

Best staycation ever. The room was very comfortable and the staff are all amazing. Very courteous and helpful.

Partner

10/10

Exceptional

21 Jul 2024

Kristiann

Really love beds

10/10

Exceptional

07 Jul 2024

Amy

Great pool

10/10

Exceptional

21 Jun 2024

Daniel

Great time

Leisure Family_with_children

10/10

Exceptional

12 Jun 2024

Joy

Great place

10/10

Exceptional

08 Apr 2024

Anthony

Desk staff was very friendly and helpful.

10/10

Exceptional

07 Apr 2024

Donna

Very clean and convenient for what we needed.

Leisure Family

6/10

Pleasant

24 Mar 2024

Anita

Showing its age

It looks.like they are updating the plaza with construction fences up all around. The hotel needs updated,as well. It is a nice atmosphere and safe. However, it needs a facelift. Beds comfortable, staff friendly.

Partner

8/10

Excellent

26 Feb 2024

Abegail

The hotel is a bit outdated. The elevator is kinda old

Leisure Partner

2/10

Poor

26 Jan 2024

Harinatha

No room cleaning, no garage parking.

Business Self

8/10

Excellent

19 Jul 2023

Lori

Dated but clean. Beds not real comfortable. Staff was always polite & helpful.

Leisure Family_with_children

10/10

Exceptional

11 Jul 2023

Rachael

The staff was very friendly and helpful. The pool was a hit with my kids. The property was very clean and our beds were so comfortable. The shuttle to the airport was a bonus. We enjoyed our stay!

Leisure Family

10/10

Exceptional

07 Jul 2023

Andrew

Wished the pool hours were later

10/10

Exceptional

21 May 2023

Amanda

Great customer service!!

Friends_and_family Family

6/10

Pleasant

07 Mar 2023

Soultana

The rooms are quite old the bath tab wasn't very clean (found hair from the previous resident)
The employees were polite, and the location was convenient for me.

Business Self

10/10

Exceptional

30 Jan 2023

Leslie

We had a wonderful stay! The hotel was clean, and smelled amazing! The staff was wonderful. I left my computer behind in the room. I called and the cleaning staff found it and I was able to go back and pick it up at the front desk. We would definitely stay again!

Leisure Family

6/10

Pleasant

10 Oct 2022

Matthew

Not enough bang for our buck!

For the price we paid for our room,We got a ridiculously small room we got a room with two beds and there was hardly enough room to move around the bathtub was tiny. I did like our tiny balcony and the view and the fact that there is so much within walking distance. I asked for an extra blanket and it never came because the front desk girl was all alone. Also there is no free breakfast and even the cheapest of hotels have bagels and waffles so it’s ridiculous that they don’t offer that in my opinion. They will allow you to use the other hotels pool which is really nice and the front desks ladies were friendly enough. Sorry overall it’s really expensive for something that isn’t that great.

Friends_and_family Family

4/10

Poor

10 Oct 2022

Michael

Check in supposed to be at 4, didn’t have our room ready until 6. Balcony door was off the rails and wouldn’t open. Friendly bar staff, understanding and helpful front desk

Leisure Family

10/10

Exceptional

28 Aug 2022

Linda

Awesome place to stay

Very nice hotel in a great location with nice
Outdoor pool

Friends_and_family Family

8/10

Excellent

15 Aug 2022

Aaron

Staff was super great.
Room was well kept.
Bed was comfortable.

Please include cleaning the patio areas. Spider webs and trash galore.

Leisure Partner

8/10

Excellent

29 Jun 2022

Devon

This is a nice hotel. Nice rooms, and a nice area to be in. I do have to be complaint, though: we stayed for one night, and check out the next morning was noon. Around 8:30 in the morning, we were getting knocks on our door. We were both still very asleep, so the knocks woke us up, and before I could do anything someone began to open the door and enter our room. We still had 3 and a half hours to stay in that room, and it was still early in the morning. There is no reason any worker should have been entering our room. Seems very sketchy to me, and makes me worry about what would have happened had I not woken up, or what would happen if we weren’t in our room at the moment..

Leisure Partner

10/10

Exceptional

23 Jun 2022

Craig

Clean and Beautiful property!

Leisure Family

2/10

Poor

30 May 2022

Elzbieta

The staff at the hotel is very unfriendly from the reception to cleaning staff. Upon arrival had to wait 5 mins smog someone to decide to ask what I need help with when she was not busy and on her personal phone. Did not explain anything asked for ID and to credit card however ever did not tell me how much the hold is. Gave me my key and that is it. Called the front desk to ask for more towels was told that they are by the front desk and I can come down and get some. There was trash all around the hotel the trash cans around the hotel were overflowing with trash. At check out again had to wait for someone to assist. I will definitely not say here again.

Business_and_leisure Family

2/10

Poor

08 May 2022

Phill

Staff tried to enter the room with the “Do Not Disturb” sign on the door. 8 night stay, didn’t receive room service. No bottled water in rooms.
Very ordinary property, terrible staffing.

Business Self

8/10

Excellent

20 Jan 2022

Kelly

Room was in need of cleaning. And paint chipping off walls.

Self

10/10

Exceptional

03 Jan 2022

Verified traveler

Went to Westport Social for NYE and this location was perfect. Asked for adjoining rooms and the hotel was very accommodating. Hotel room was clean and nice, but beds were on the smaller side. Elevator was also on the smaller side.

Friends_and_family Friends

10/10

Exceptional

13 Dec 2021

Lee Ann

All the staff were extremely helpful and cordial! The room was comfortable and well appointed. I recommend anyone to check this landmark hotel.

Leisure Friends

6/10

Pleasant

04 Oct 2021

Stephen Robert

OK, place but a bit tired. The sheets and quilts were not high quality. Ended up buying some sheets myself. The AC didn't work properly -- kept going on and off randomly not in response to the thermostat. The room would go from too hot to too cold.

Leisure Self

10/10

Exceptional

27 Sep 2021

David

Wonderful experience!

We enjoyed every minute of our stay! The staff was super friendly and funny. They were very helpful and had us laughing the whole time while they checked us in. The hotel was very nice and the rooms were very clean. We will definitely stay again when in the area!

Friends_and_family Family

4/10

Poor

18 Sep 2021

Dennis

Stay at the Hilton. Thank me later.

It would be okay to think that because this hotel is in Brentwood that this hotel would be upper class, but you would be wrong. You would also think A simple paint might Suffice. Nope…Sorry…this place needs a full year down and rebuild. Across the street there is a Hilton. Spend the day xtra cash. You will thank me later. A lot was wrong with this place, but what bothered me more than anything wasn’t the damp smell or the broken tv or the sofa that white unrecognizable stains all over it, but the door that was shared with the room next to ours. Most hotels have deleted said doors out of security vulnerabilities. Plus the door allows sound to be amplified. So yes we heard the TV next door as if it was in our room. All in all never again. We recommend you stay at a Hilton or a Drury Inn.

Partner

8/10

Excellent

14 Sep 2021

Rebecca

Very nice hotel for the price. The location was convenient.

Friends_and_family Friends

8/10

Excellent

13 Sep 2021

Rachel

Other than having to FIGHT to get the room we paid for, our stay was fine. We ordered a King room and we walk into our room to find it is a double. I walked up to the front desk and asked for this to be fixed and was immediately dismissed. It was as if they didn't want to accommodate me because I had booked through Hotels.com. My husband then went to find a manager and demanded that we get what we paid for. Surprisingly, they had a king room available. The first front desk person just didn't want to make it happen.

The room was fine. The bed was comfortable. Parking was free. It was fine once we got what we paid for.

Partner

8/10

Excellent

12 Sep 2021

Naomi

The hotel needs updated great places to eat around parking sucks and it’s always super busy to try to get someone to help you at the desk Only thing I didn’t like is that they let animals stay there and I am very allergic and they don’t clean good enough

10/10

Exceptional

23 Aug 2021

Marianne

The staff was so kind and helped us a lot! The only thing about the room was that the blinds didn’t draw all the way cause one side was stuck & there was only one working elevator but everything else was amazing! The bed was very comfy, plenty of room and everything spotless. Beautiful grounds!

Business_and_leisure Family

6/10

Pleasant

23 Aug 2021

Arvelle A

It was centered around night life such as resteraunts, bars, and a comedy club. The Casino and other bars were close was well off the property.

Leisure Partner

10/10

Exceptional

21 Aug 2021

Verified traveler

Very friendly and clean!

Leisure Family

10/10

Exceptional

20 Aug 2021

Verified traveler

Great place to stay

Leisure Family

2/10

Poor

19 Aug 2021

Ashley

When I first booked my room I was put in the wrong room had to lug all my things back to the front desk, then got a new room. After about four times I finally got into the room cuz I had to keep getting new key cards because the lady didn't know how to program them right. And same with the next day.
But the thing that takes the cake for me is the fact that I got stuck in their elevator because it got stuck in the elevator corridor for over an hour and a half to the point they had to call the firefighters to come and get me which I was stuck at what the thing said for floor 3 and in all reality I was between 4 and 5. I had multiple panic attacks and claustrophobic, not one person from that hotel asked if I was okay communicated with me or even offered to compensate for the issues. The call for help button in the elevator does not work so had I not had my cell phone with me which was almost dead so I could get a message to my boyfriend who was up in the room waiting I probably would have been stuck in there until somebody found me and had that elevator jolted anymore it probably would have fallen down the corridor.
When the firefighters got me out finally they expressed to me that this isn't the first time and they have to come to this hotel quite often because of this elevator my question is what if it was a child they wouldn't know what to do they would have freaked out just as I did and when I called to file a complaint through Expedia they basically brushed it off.

Leisure Partner

8/10

Excellent

19 Aug 2021

Verified traveler

Nice grounds and outdoor pool. Liked the location in the Westport area.

Leisure Family

8/10

Excellent

19 Aug 2021

Verified traveler

The look and balconies

Leisure Partner

10/10

Exceptional

16 Aug 2021

Linda

Great place. We stay here because we like the comedy club in Westport.

Partner

4/10

Poor

08 Aug 2021

Verified traveler

All in all it was an ok property. But is in desperate need of some love. There was paint, wall paper, popcorn Ceiling hanging or scratched off. Our bathroom was very unclean. The lady that check us in was rude and I asked her to speak up as their door was loud and she didn’t. She did not really tell us where our room was or a map to know whatever we need.

Leisure Family

6/10

Pleasant

08 Aug 2021

Verified traveler

Super clean and the most comfortable bed ever but we had to hip check the door open and we tried 5 ice machines before we found one that worked.

Leisure Friends

8/10

Excellent

02 Aug 2021

Andrew

Good stay. We'd return.

We had a nice, short stay at the Sheraton Westport Chalet. I think the room we were in was in an older part of the hotel, but it was clean and comfortable. The lobby area and restaurant/bar seemed to be considerably newer. Breakfast was very good, and everyone on the staff that we encountered was polite and helpful. Overall, we had a good experience and would certainly consider a return visit.

Friends_and_family Family

10/10

Exceptional

01 Aug 2021

Denise

One Friday Night

The hotel was great. Clean rooms and a friendly staff. Getting to the room was a little confusing; however, the trainee that worked with me didnt know she needed to explain that the ground floor is actually the 3rd floor. We figured it out. We were close to the pool so the hall was a little humid and smelled a little like chlorine but it was not unbearable. Great stay overall.

Partner

2/10

Poor

28 Jul 2021

Verified traveler

Terrible…not sure how how it has +ve reviews

Hotel seemed unclean and elevator was either broken fully at times and 7-10min wait rest of the time. Stairwells lead do doors with no handles and fully blocked doors, not sure how they even pass the fire inspection! Fitness room is useless, nothing works and no climate control.

Restaurant had very attentive and pleasant staff, good food. Only silver lining about this hotel.

Business

10/10

Exceptional

26 Jul 2021

Verified traveler

Leisure Partner

10/10

Exceptional

07 Jul 2021

Verified traveler

Good breakfast buffet, but pretty pricey. Room was comfortable and the pool was good.

Friends_and_family Family

8/10

Excellent

06 Jul 2021

Janice

We thought the room was just ok
But it did have a small deck. Pool was beautiful.. great breakfast.. had a bar and restaurant.. in a really nice block of restaurants, comedy place or just to stroll around. Also close to downtown and things to go to.

Partner

2/10

Poor

05 Jul 2021

Verified traveler

One of my rooms werent ready until 530.. One of the rooms heater was stuck on. Very short staffed so couldnt accommodate people in a manly time.

Leisure Family

10/10

Exceptional

04 Jul 2021

Verified traveler

This was a very clean and quite place. Staff was awesome and very helpful. Pools, the kids love them.

Leisure Family_with_children

8/10

Excellent

27 Jun 2021

Verified traveler

It’s a very cute place to stay with a beautiful pool and relaxing lake view. Rooms are a little small, but worked well for 3 people. Would definitely choose to stay here again.

Business_and_leisure Family

8/10

Excellent

27 Jun 2021

Verified traveler

Beautiful hotel but not prepared for checkin

We were on our babymoon and had plans Saturday evening. Got there at 3pm and our room wasn't ready and they didnt have an estimated time when it would be ready. Had to cancel our reservations and find new restaurant that could accommodate our new timing and missed the beginning of our show. We were then charged for the room again when it was already paid for. Front desk said it was supposed to be charged to Expedia but they charged us instead, even though we paid a long time ago. Room was nice & hotel was beautiful. Just frustrating having to cancel plans because we couldnt get into our room.

Partner

6/10

Pleasant

10 Jun 2021

Naomi

Don’t think I’ll book again

My 1st room was yucky sheets had holes stains on the sheets jus gross 2nd room was better .. it should be a 2/3 star and they allow dogs sucks cus I’m allergic..

Business

2/10

Poor

07 Jun 2021

Verified traveler

We had a big group and 2 of our couples had to go somewhere else, because when they got checked in their rooms, some people were already in there.. it was embarrassing, they apparently over booked and sent our friends somewhere else and acted like it wasn't a big deal.. then we get home and a few of our couple's were charged 2-4 times in their banking account.. We will never stay their agin

Leisure Friends

6/10

Pleasant

07 Jun 2021

Christy

Extremely disappointed

We were running late for check-in so we called to let the front desk know. When we arrived, they knew exactly who we were, but they whispered back and forth and then told us to go to the other sheraton building. We got to the other building and had to wait 15 minutes for an employee. She said we were already checked in for a king room. I showed her my reservation for 2 full beds. She said they didn't have that room, but would bring a rollaway bed. We have 4 people. She said she would discount our room, but didn't. The elevator got stuck twice on our way up and the door wouldn’t open. 12th floor water pressure was so bad we could hardly brush our teeth. Our reservation clearly states Chalet, 2 double beds. They did not give us a room in Chalet and gave away all double beds so we had an uncomfortable stay.

Friends_and_family Family

10/10

Exceptional

23 May 2021

Todd

The hotel is a large slightly older property but clean and well maintained. Our room had a small balcony overlooking a nice pool and landscaped courtyard, comfortable beds and a good nights sleep

Partner

10/10

Exceptional

22 May 2021

Jonathan

Another great stay

This is a great hotel and convenient to many nearby locations. Id recommend this for a single night or an event

Partner

8/10

Excellent

11 May 2021

Verified traveler

Free Starbucks coffee

Leisure Family_with_children

6/10

Pleasant

09 May 2021

JOE

Give me my LAKEFRONT VIEW!!!

Older hotel, but clean and well taken care of. Only negative was I reserved a King bed with Lakefront view. I got 2 queen beds with a road view. Not ideal for anniversary.

Partner

10/10

Exceptional

09 May 2021

Verified traveler

Beautiful view of the pool and the lake. Just a 5 minute walk from our room to great restaurants, entertainment venues, and any amenity we needed. Very clean and comfy room.

Business_and_leisure Family

10/10

Exceptional

09 May 2021

Angela

Amazing

Awesome

Business Partner

10/10

Exceptional

14 Mar 2021

Verified traveler

Nice outdoor area (pond) along with property. Clean rooms

Leisure Family

10/10

Exceptional

14 Mar 2021

Verified traveler

Great hotel and friendly staff. It was close to restaurants and bars

Business Self

4/10

Poor

13 Feb 2021

Verified traveler

They could not find my confirmation in their system, sent me to the other Sheraton hotel near by, they said my reservation was for the one I just left from. Desk clerk was not family with the Expedia process and took forever to finally book us in!

Leisure Partner

4/10

Poor

09 Nov 2020

Aaron

I called guest service twice for a new set of sheets and still never received them. Room was out dated.

Friends_and_family Family

10/10

Exceptional

08 Sep 2020

Christie

The staff were friendly and helpful. The facility was beautiful and peaceful. The rooms were spacious and clean.

Leisure Partner

10/10

Exceptional

07 Sep 2020

Jeffrey

Annual Couple Retreat

We love this hotel. It needs some updates To outside and definitely improve the pool area. but overall it’s wonderful. Staff friendly and interior very nice. Location perfect and great food. Gym is great!

Partner

2/10

Poor

27 Aug 2020

Verified traveler

The entire facility is dirty and in disrepair- Your stand how anyone could check I guess in with a straight face. I did not see them.

Friends_and_family Pet

8/10

Excellent

24 Aug 2020

Brandy

Overall the property and amenities looked very nice. I’m not sure what happened with my room. There was hair left on the toilet and in the shower.

Friends_and_family Family_with_children

6/10

Pleasant

21 Aug 2020

Donna

I reserved a lake view room which was not communicated. Front desk took care of that. The room was ok. A bit dated. No pens or pencils in the room. Screen door to outside was broken. Restaurant had very limited choices. The Plaza itself is fairly empty of shops and restaurants.

Friends_and_family Family

10/10

Exceptional

18 Aug 2020

Mike

Pandemic traveling experience

Our first time traveling during the pandemic and I felt like the place was clean and safe. Employees and Guests wore masks and practiced social distancing.

Partner

8/10

Excellent

04 Aug 2020

Alisa

We liked that the hotel is close to our house because we just wanted a little get away. We loved that our breakfast was included. It was a quality meal, not just a continental breakfast. We were disappointed by the noise from the room above us. The children were running and jumping until 11:30PM.

Leisure Family

6/10

Pleasant

20 Jul 2020

David

Needs Updating

Hotel is getting old. Not the cleanest place. Smells of water damage and you can see signs of it. Good location but needs an overall.

Partner

10/10

Exceptional

06 Jul 2020

Jasna

Ok, I guess

I have reserved a room thru Hotels.com specifically to stay at the Chalet hotel. When we got there, the place was closed and there was note on the door to call sister property. I understand the situation, however , a little notice would have been nice.
So we drove to the other hotel, and at the registration I was told that my prepaid booking was cancelled. It took almost ten minutes for them to sort it out.
The room was nice,except for the doors connecting to the adjoining rooms that made it feel as relaxing as a train compartment.
It all worked out in the end but I really had my heart set on the Chalet.

Partner

10/10

Exceptional

09 Mar 2020

Tracey

Comfy Stay

My boyfriend and I stayed for an overnight 'staycation' on a Saturday night. There were lots of things going on at the hotel but our room was quiet and peaceful. It is really cool having a small balcony to stand on at night. We ordered the breakfast room service and it arrived hot and on time. We got plenty of coffee and had all the condiments we could need. We will be planning for a longer stay in the future.

We had a club level room and I do recommend it. It comes with complimentary wifi and access to the club lounge. That is a small but nicely appointed room with free hor d'oeuvres in the evening and free breakfast in tbe morning. It gave us more options which we like.

Partner

10/10

Exceptional

10 Feb 2020

Verified traveler

Convenient with all the different place to eat there on the property

Leisure Partner

10/10

Exceptional

17 Nov 2019

Verified traveler

The only thing I would complain about is they left a dirty towel on the back of the bathroom door and the covers on the bed did not seem clean. I don’t believe they wash their comforter. But other than that it was quite and the customer service was great.

Leisure Partner

10/10

Exceptional

28 Oct 2019

Robert

We really like the place. We just wish there was a hot tub.

Partner

10/10

Exceptional

30 Aug 2019

Verified traveler

Overnight business stay

Very clean and great service. Work area in lobby was good with WiFi. Hotel was in a plaza with a few restaurants but only ate at one for lunch. Dinner at hotel restaurant was good with good service.

Business