Name: Best Western Plus St. Louis West-Westport
Address: 12220 Dorsett Road, St. Louis, 63043, US

8/10

Excellent

30 Jul 2026

Victoria

Convenient location to the highway

4/10

Poor

30 Jul 2026

Tashia

I was so excited to stay for my daughter’s 13th birthday. The room online looked perfect online and the pool. However when we got there, everything smelled like cigarette smoke. The room had a filmy, grunge smell. The room was falling apart. The furniture was torn and stained and there were splatters on the walls. The refrigerator was dirty and the microwave was dirty too. The lamp shade had some gross brown dots growing up the inside. Very disappointing for the price. My daughter was saying there were bugs in the juice in the morning breakfast. Sorry I wanted to give a good review, but I have to keep it honest.

10/10

Exceptional

29 Jul 2026

Dustin

This was a nice budget friendly spot to stay for the night.

4/10

Poor

29 Jul 2026

Hakeem

Cleaning job done was obviously lazy. No remote brought me another one. Never worked just sub par property over all. 2 stars and that’s being nice. Sheets got stains on em. Chair in corner had all hair in creases just lazy cleaning job overall

8/10

Excellent

28 Jul 2026

Fredrick W

The lady at the front desk, I didn't get her name, was most friendly and helpful. And everyone was kind enough to hold our son's water bottle he left in our room until we could return for it.

4/10

Poor

26 Jul 2026

Dere'k

Room i stayed in refrigerator was not working, tv was outdated and room was kinda small and I seen a bug crawling on the bed I was laying in..

8/10

Excellent

25 Jul 2026

Richard

Breakfast was nice
No coffee maker in room. They did find us one. Trash cans are too tiny.

Pet

8/10

Excellent

24 Jul 2026

Nicole

Hotel Was Good Except For The 50 Deposit They Don’t Tell You About Til Day Of Check In

6/10

Pleasant

23 Jul 2026

Hannah

This place was a decent hotel

4/10

Poor

23 Jul 2026

Chad

Arrived and our rooms were not ready, this was at 4pm. Was going to use the peloton bike and it was broken. When we arrived the lobby smelled like weed.

Breakfast was ok

10/10

Exceptional

22 Jul 2026

Kevin

It was kool will stay there’s next time I come to the city!!!

8/10

Excellent

22 Jul 2026

Thomas

Comfortable beds, clean quiet rooms.

No ice in ice machines. Staff seemed to have trouble keeping food and coffee replenished for breakfast.

8/10

Excellent

21 Jul 2026

Jennifer

Clean rooms and friendly staff

Friends

10/10

Exceptional

20 Jul 2026

Nicole

Quick trip for a concert and it was the perfect location. Easy parking, clean and friendly service. We would stay there again.

Partner

6/10

Pleasant

20 Jul 2026

Melissa

As we entered the first room we were given, the door's retracting bar actually pulled completely out of the door frame. The door could not be closed. Management did quickly assign us a new room. The following morning there was a brief heavy rain, the window leaked and there was a large puddle of water on the floor. It appeared this was not a new problem as there was a water line on the wall under the window. On our way to the second room, there was a pile of laundry in the hallway which was still in the hall the next morning. The location was convenient for us, it has a pool and has a morning breakfast.

Family

6/10

Pleasant

18 Jul 2026

Lorna

A/C leaked water all over the floor. And only 2 outlet worked in the room.

Family

10/10

Exceptional

17 Jul 2026

Sarah

Great place and friendly staff!

Friends_and_family Family

4/10

Poor

14 Jul 2026

Dawn

-No housekeeping on duty during the day, had to swap out linens myself
-No ventilation in bathroom
-Bathroom sink wouldn’t drain
-Poor quality breakfast

6/10

Pleasant

14 Jul 2026

Russell

Minor concern that that the pool was not indoors.
Bathtub drained too slow, tub filled up while taking shower. (Hate when that happens.) My room was 411. Forgot to mention that to clerk at checkout, so please pass this along.
Decent location near expressway and local shopping. Nice, family-oriented staff, good complementary breakfast.

Family_with_children

8/10

Excellent

13 Jul 2026

Sharyon

First time staying at a Best Western Plus! The front desk clerks were friendly and appeared eager to assist. Our rooms were clean, minus a pair of 4XL woman's red panties found behind the bathroom door which i immediately threw in the hallway for the housekeeping staff to discard as they were still cleaning the room next door but they just pushed it into a corner, thus my rating of a 4. The ac worked perfect, the beds were confortable, the windows hung black out curtains, the breakfast hot food was adequate.. I esp liked the homemade yogurt, the surrounding stores were perfect had a Q-T for soda, ABC for adult beverages and the restaurant Bandana BBQ was ok...overall... I'd return and recommend..

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Tamara

It was good for our basketball team. This was our 2nd tine staying here

Business

10/10

Exceptional

12 Jul 2026

Amanda

Great hotel

Family

6/10

Pleasant

12 Jul 2026

Susanna

Room was clean. In our room, it looked like the bathroom was recently renovated. Breakfast was ok. On our last morning the fire alarm went off so we couldn’t get breakfast. Our stay wasn’t great but wasn’t horrible either, just ok.

Family_with_children

8/10

Excellent

12 Jul 2026

Paul

loved all food staff.

only issue 1st nt. 4th floor had group of our, rude teenage guests.
Loud till 330 a.m.bad cause traveled 5hrs.did not reort thought would end

Self

2/10

Poor

12 Jul 2026

Laura

We had stayed at this hotel before and noticed that our second time was a lot different! The rooms were dark and stuffy. We did see some small bugs in the bed and questioned whether they were bedbugs or not. When we checked out the next morning, we noticed a policeman and people standing around talking to the policeman we found out that people’s cars had been broken into on the backside of the hotel. Our car did not because it was parked facing the street. We stayed here as the middle point between a very, very long road trip and to think that our car might’ve had been broken into - we won’t be staying here again.

Family_with_children

8/10

Excellent

11 Jul 2026

Paul

breakfast great .pool nice well ket

Self

8/10

Excellent

11 Jul 2026

Alexandra

Was a good hotel for the price

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Ferdinand

Nice staffs. Clean room. Good breakfast.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Megan

Overall it was a good stay. Staff was kind, room was well maintained.

Partner

10/10

Exceptional

10 Jul 2026

Michael

Check in was easy and hassle-free. The staff were knowledgeable, accommodating, courteous and helpful. The room was clean and organized. The only issue was the door was hard to close and open, but it can be fixed. Breakfast was plentiful and good. The outdoor pool and fitness room were very accessible and clean. There were different stores and a gas station around the hotel. It was also close to major roads and highways. Overall, we were very pleased with our stay in this hotel.

Family_with_children

10/10

Exceptional

08 Jul 2026

Yoselin

Clean room staff

2/10

Poor

04 Jul 2026

Rachel

Very disappointing experience.
During my stay, multiple vehicles in the hotel parking lot, including mine, were broken into overnight. Dealing with the damage and disruption was stressful enough, but what has been even more frustrating is the lack of communication afterward.
For the past week, I have tried contacting the hotel every day and have left multiple messages for management. I have not received a single response.
I understand that hotels cannot always prevent criminal activity, but they can choose how they respond when guests are affected. A simple return phone call or acknowledgment would have gone a long way. Unfortunately, the lack of follow-up has left me feeling that guest concerns are not taken seriously.
Based on my experience, I would not stay here again.

8/10

Excellent

03 Jul 2026

Randy

Room needed to have been dusted, may not of been used recently. Refrigerator and microwave worked. Plenty of towels supplied. Bed comfortable. Chair hard. Elevator not working one morning and took a while to get someone there to fix it. Breakfast warm to cold everyday. Could warm up in microwave. Had exact same thing each weekday but slightly different on weekend. Yogurt was delicious! Trash cans were overflowing. Told staff someone had spilled milk on floor and never did clean up. The guy sat on his phone and did very little to manage the breakfast area. The girl did a much better job. Didn’t use pool. Looked nice. Had a small workout room and laundry area if needed.

Partner

2/10

Poor

03 Jul 2026

Rachel

I stayed at this property because the reviews were good and it said a favorite for families. My car was broken into along with 5-7 other cars. The front desk gave us all business cards with instruction to email the manager. It has been a week and I have called every day and the manager is never available and never returns my calls or email. During my stay a maintenance worker entered my room while I was inside to fix a thermostat because he thought the room was empty, no knock or announcement. I called the corporate phone number and they are not able to give me any money back for my stay to help with the $500 cost of replacing my window. This is not a safe place to stay and their customer service is nonexistent. I travel A LOT and have never had this poor of customer service.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Jeffrey

People were great. The outdoor pool was wonderful. Breakfast was good.
The only thing that bothered me was people smoking pot right by the doors.
Other then that it was an excellent stay.

Partner

10/10

Exceptional

28 Jun 2026

Anna

Loved the location. Obvious that it is being renovated. Beautiful bathroom. Nice breakfast area. Easy parking.

10/10

Exceptional

28 Jun 2026

Courtney

Great choice. Quiet. Front desk and housekeeping were very responsive. Breakfast was GOOD too.

Travelers: mom and 13 year old.

Family_with_children

10/10

Exceptional

27 Jun 2026

Faith E

The breakfast was very good. Staff is very nice and helpful!

Partner

2/10

Poor

26 Jun 2026

Wanetta

The room had no ironing board or Iron,the breakfast was ok just the same thing every morning,we there for a baseball tournament,chair had stains on it we were told that they would give us a sheet to cover it,we were there for june 22-26 but we left on the 25th and they claimed that they couldn't give us a refund for the 25th,some of the staff act like they didn't know their job,we always stay at Best westerns and this one in Maryland Heights were the worst I won't ever book this hotel again.....

Friends_and_family Family

2/10

Poor

24 Jun 2026

Tommy Allen

Thumbs down

Family_with_children

6/10

Pleasant

22 Jun 2026

Victoria

We arrived at 2:45 pm and were told we had to wait 15 min for the room to be ready. Again at 3:00 still isn’t ready. Specifically asked for handicap accessible tub. Took more time.
Once in the room, the door was hard to shut. The bathroom floor was wet and when I went I bathe, there was no stopper in the tub.
Having slippery waxed floors in a handicapped room is not ideal.
I am recovering from hip surgery and thought I had everything covered to aid me with getting around.
Only decaf coffee in the room. Had to ask for regular coffee.
This hotel has seen better days and it is evident throughout the entire facility.
I will not stay here again.

Partner

8/10

Excellent

21 Jun 2026

Shirley

The hotel was nice and clean and it was close to restaurants

Partner

2/10

Poor

21 Jun 2026

Brandi

Believe the reviews. I thought it couldn’t be that bad but was proven wrong the moment we opened the door. We booked a 3 night stay and left first thing in the morning after the first night. Bugs in the bed, public hair in the bed. Couch was so disgusting and stained we didn’t even want to sit on it. Asked for new sheets and they brought them up and just handed them off. Not sure what I was expecting but maybe help us change the bed after we told them what was on the old sheets. Bathroom door wouldn’t close. Outlets popping out of the wall. The bed creaked every time there was a little movement like rolling over that woke everyone up. Breakfast was fine. Nothing special. My mistake for booking non-refundable room. Just left and didn’t check out so they could make more money off of someone else.

Family_with_children

10/10

Exceptional

21 Jun 2026

Makia

Amazing. No complaints.

Partner

10/10

Exceptional

21 Jun 2026

Martha

Stayed one night - in town for an awesome concert! Hotel was clean, beds were comfortable, decent breakfast in the morning. Met all of our needs- would definitely stay again!

Friends

10/10

Exceptional

16 Jun 2026

Ken

The room was clean. I did discover the toilet tissue holder! The hallways were clean generally and your staff was helpful and friendly. Breakfast was beyond what I expected. ( thank you). Coffee was only average- tasted weak. Parking was very easy and food options very close.

Partner

10/10

Exceptional

16 Jun 2026

Diane

Good job! Nice place. Would stay here again. But maybe change the wall color.

Family_with_children

10/10

Exceptional

16 Jun 2026

Garry

Stayed at this location for some concerts. No issues on my end and would stay again if I had the opportunity.

Self

4/10

Poor

15 Jun 2026

Jon

I thought a $25 up charge for checking in one hour early was too much.

Partner

8/10

Excellent

15 Jun 2026

Alexia

breakfast was good many options :)

10/10

Exceptional

13 Jun 2026

Robert

Breakfast was great. Ac couldve been lil colder but I like it super cold

Partner

10/10

Exceptional

13 Jun 2026

ward

I would stay here again.. Nice Hotel

Self

8/10

Excellent

13 Jun 2026

Lakshmi

Staff useful.

Air-conditioning not good .
Slightly uncomfortable stay bec. of humidity.

Friends

10/10

Exceptional

13 Jun 2026

Stephanie

Nice clea room

8/10

Excellent

10 Jun 2026

Kelly K

It was nice to have an outdoor pool, the weather was hot, so I got use of the pool in the morning. We also we able to get a late check out and there was free breakfast.

Family

2/10

Poor

10 Jun 2026

Mariasol

At 6 am a storm came through and flooded our room on the second floor. We woke up with an inch of water on the ground and all our luggage and things wet. We had water damage and no one cared. We called the office immediately but they never came or helped. I asked for a refund because we had damaged items like books and computers but that was ignored as well.

2/10

Poor

09 Jun 2026

Emmanuel

Dump. Avoid. Filthy. Bad neighborhood, area is not “Westport” as advertised. Deceptive photos. Broken thermostat. Broken ice machine. Gross furniture. Thankfully we only needed it 10 hours. “Real” Westport properties were much more expensive, and now we know why.

Partner

8/10

Excellent

09 Jun 2026

Eileen

New renovations. Nothing fancy here but overall nice hotel. Pool is nice, towels non-existant. Breakfast ok.

Self

10/10

Exceptional

07 Jun 2026

Amanda

Everything was clean and well kept

2/10

Poor

07 Jun 2026

Eldina

Infant cribs are broken and unusable

Partner

10/10

Exceptional

06 Jun 2026

Yoselin

Es un buen hotel

Family_with_children

10/10

Exceptional

05 Jun 2026

Jerry

Had a great stay here. Hotel breakfast was terrific. Nice room and bed. Quiet. Safe. Convenient location

Self

10/10

Exceptional

01 Jun 2026

Joseph

I've frequented the Best Western Plus in Westport Plaza, Maryland Heights property during the past two years: The staff is client friendly, they assisted me on multiple occassions! The rooms and common areas were clean, and breakfast food choices were plentiful.
Travelers should consider reserving a room at this Best Western Plus location.

Sincerely,
J. Weaver, Central Florida Resident

Partner

10/10

Exceptional

31 May 2026

Alice

The breakfast wasn’t the best at all

Family_with_children

10/10

Exceptional

29 May 2026

Jerrad

A/C was perfect!
No weed smell, thank you!
Great staff and soft sheets

Self

8/10

Excellent

29 May 2026

Connor

The room was good! Just wish the staff was friendly

Pet

6/10

Pleasant

26 May 2026

Denise

Not set up well for walkers and handicap use, for my husband anyway. Breakfast was nice, good options and clean. Housekeeping never came by even after I called desk. Room was comfortable and clean.

Partner

6/10

Pleasant

25 May 2026

Vincent

Unfortunately, during our stay here over 2026 Memorial Day Weekend, the elevator was not working which proved to be inconvenient to us, as we were on the 3rd Floor of the hotel.

In addition, there were several times that our room key had to be re-keyed at the hotel front desk, which was a nuisance.

Family

10/10

Exceptional

25 May 2026

Paula

Elevator not working issues with the keys but everything else was great

Family

10/10

Exceptional

21 May 2026

Howard

Clean room in a great location for my business trip.

Self

10/10

Exceptional

20 May 2026

Eans

Great

Family_with_children

8/10

Excellent

19 May 2026

Debra

The room was clean, but door to bathroom would not close easily. Looked like it had previously been shaved down some and reported to front desk upon check out. Breakfast was good, good variety with hot choices. Parking was good, with good lighting. Overall good stay. Granddaughter disappointed the pool was not open. Ice maker on second floor out of order bit of a hassle with one elevator.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Howard

Rooms are spacious and clean. Nice centrally located for my business trip.

8/10

Excellent

19 May 2026

La Fena

Breakfast good. Plenty of parking. Good location.

Family

10/10

Exceptional

17 May 2026

Ross

The hotel was clean the second floor that we stayed on had a weird trash smell, though that was overwhelming. The breakfast was OK only a few choices, but it wasn’t bad.

Partner

2/10

Poor

13 May 2026

Bryce

Stayed 10 nights. Arrived Wednesday and the room was cleaned Friday, that was the ONLY time during our stay. I stopped by the front desk twice to pick up clean towels and mentioned our room hadn’t been cleaned, another time I asked housekeeping for clean towels and told them our room hadn’t been cleaned, I also called the front desk and asked for clean towels and told them housekeeping was not cleaning the room. No one seemed to care.

Our room was a suite with 2 queen beds and it was spacious, the floor was vinyl planks which is always a plus, unfortunately I don’t believe it was cleaned regularly, I spilled some coffee and used a white wash cloth to clean it up and the dirt it picked up was shocking!

The location is pretty good with a service station across the road and plenty of food options within walking distance, the laundry is one washer and one dryer, we didn’t have the breakfast but we did have to evacuate one morning when the fire alarm was set off by the kitchen cooking bacon, another guest said it happens weekly.

For the price I would think they should offer better service.

Business

4/10

Poor

09 May 2026

Elizabeth

The room was durty we reported in the front desk the lady look us like she doesn’t care.

They charge me doble I need my refunds.

Friends_and_family Family

8/10

Excellent

08 May 2026

Robert

Nice place with good breakfast and amenities for the price!

Self

10/10

Exceptional

08 May 2026

Matthew

Breakfast

Family_with_children

10/10

Exceptional

03 May 2026

Donna or Rob

Nice stay. Clean. Close to freeway.

Friends_and_family Friends

8/10

Excellent

03 May 2026

Claudia

Love staying at BW in general, but the only thing i didn’t really like about this property was the wifi not being connected to the Internet and online it states they have wifi. But love the room style and how big the tv on the wall is, just wish it were a smart tv, like other locations.

Friends

10/10

Exceptional

03 May 2026

Liliana

Fresh breakfast clean rooms nice totaly recommend

Friends_and_family Family

10/10

Exceptional

02 May 2026

Thomas

We stayed for a week and it was one of the best experiences we've have had in a very long time. Front desk and cleaning crew where really nice, rooms where very clean nothing broken, no problem getting more toilet paper or clean towels. They only thing I can criticize is the breakfast, it's good but the eggs would be better if they where scrambled.

Friends_and_family Family

6/10

Pleasant

23 Apr 2026

Marilynn

My tv was a little too loud which was understandable but I’d recommend when staff comes to my room to not try to open the door or atleast call first. The bathroom fan didn’t work and woke up in the middle of the night to the vanity sink overflowing. Floor baseboard pieces were worn off and just tossed on the ground.

Partner

6/10

Pleasant

19 Apr 2026

tom

Ok

Partner

10/10

Exceptional

19 Apr 2026

Jose

N/a

8/10

Excellent

18 Apr 2026

Caroline

Overall this was a decent property with a nice breakfast, a clean room, and free parking. My only complaint is the smell of marijuana during the night when I was trying to sleep. It was a very strong smell all night long and not acceptable.

8/10

Excellent

18 Apr 2026

Willie

everything was very good, the staff was extremely polite and helpful. Breakfast was fresh everyday, the rooms were clean and parking was plentiful.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Teresa

Nice place comfortable and close to hospital and Dr appts

Partner

8/10

Excellent

14 Apr 2026

sommer

The stay was fair if you’re looking for budget. Older property that was apparently remodeled but something overlooked. Otherwise I was ok with stay but please continue up on wiping and cleaning breakfast area, consistently,cleaning and sanitizing windows and doors

6/10

Pleasant

12 Apr 2026

Linda

The room is clean the air conditioner didn’t work well the faucet in the bathroom leaked breakfast was excellent. Parking was great. Staff was friendly.

Friends

10/10

Exceptional

08 Apr 2026

Wendy

Great stay

10/10

Exceptional

05 Apr 2026

Ferdinand

Very clean and safe hotel.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Tina

Clean room, quiet, I would have liked bacon for breakfast. Not much of a sausage person. Also, make sure to cover the non working waffle irons so people don’t accidentally pour batter into them.

Self

6/10

Pleasant

23 Mar 2026

Jennifer

Yes

10/10

Exceptional

22 Mar 2026

Gordie

A+

4/10

Poor

19 Mar 2026

Cathy

Room was clean and breakfast was okay but handle on door was very loose and when it rained the floor got soaked.

Partner

8/10

Excellent

18 Mar 2026

Kimberly

Gym was nice. Good location

Family

6/10

Pleasant

18 Mar 2026

Eric

Room was ok. Pillows were tiny and not supportive. Bed was not good. Hand towels were stained or dirty. There was what looked like dog food on the shelf in closet. Breakfast was not worth your time.

Family_with_children

10/10

Exceptional

15 Mar 2026

Chris

Yes