Name: Comfort Suites St Charles-St Louis
Address: 1400 S. Fifth Street, Saint Charles, 63301, US

8/10

Excellent

09 Jul 2026

Cathlyn

Loved the staff at the desk! So friendly and helpful. Room was clean.

Friends

10/10

Exceptional

07 Jul 2026

Brianna

Front desk was friendly and professional!

Family_with_children

6/10

Pleasant

07 Jul 2026

Jessica

The staff was very helpful and friendly. The bed was comfortable and clean. The bathroom was clean except for the tile floor. The shower was nice and big and the shower floor appeared clean. The breakfast was a typical continental breakfast and was good.

The floors in the room could have used a good mopping. There were lots of black spots on the tile that I ended up wiping off. The couch cushions in our room had stains and the underside had crumbs stuck to them. We had to switch rooms because our first room smelled like stale cigarette smoke. The building is showing its age with broken hand rails in the stairwells that have duct tape on them, cracked floor tiles in the lobby and room, and water damage on the ceiling in places.

Overall, okay for one night, but would not stay here again.

Family_with_children

8/10

Excellent

07 Jul 2026

Pedro

Close to many things

Family_with_children

8/10

Excellent

05 Jul 2026

Brian

Great breakfast! Great location for events.

Partner

10/10

Exceptional

03 Jul 2026

Cassie

Rooms were extremely clean and pool was awesome. All the staff were more than helpful, very kind, knowledgeable, and courteous. We will definitely stay again.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Lawrence

Relatively clean with good location to airport, you could tell it was older but the price reflected it. Didn’t get to try the breakfast but the pool was ok, again, older but in ok condition. Check in was quick. Biggest issue was some staff were short and borderline rude. Maybe it was a bad day or who knows but I got over it.

Family_with_children

6/10

Pleasant

28 Jun 2026

Susan

It’s an older hotel with older problems. The a/c was iffy at best and we had to have the toilet taken care of. The breakfast was good but the food was cold. Kind of pricey on the rates.

Partner

8/10

Excellent

26 Jun 2026

Lia

Nic, clean and comfortable. The staff were really nice. The room had some wear and tear-dead bolt was loose, missing electrical plate, loose toilet seat and a burnt out light bulb, but clean and comfortable (great mattresses).

Family

10/10

Exceptional

23 Jun 2026

Angela

I definitely wanted to say the front desk clerk, Chelsea was so amazing! She was friendly and attentive. The room was nice. No issues.

Partner

10/10

Exceptional

22 Jun 2026

Breanna

The room was clean and staff was extremely friendly and welcoming. We had a broken closet door handle upon arrival and they were quick to take care of this. We loved the pool but only complaint was the granules on bottom of pool, they were kinda rough on our feet. Other than that an amazing stay great breakfast before a day full of activities.

Family_with_children

10/10

Exceptional

17 Jun 2026

Jose

Good and safe location and close to old St Charles for a GREAT time.

Self

8/10

Excellent

16 Jun 2026

Emily

Property was great. The area didn’t feel as safe as other places! But it was perfect for our family!

Family_with_children

8/10

Excellent

16 Jun 2026

Maxine

Spent a few nights here with family. The staff were friendly and helpful. The pool water was colder and looked clean, but there were some sandy particles at the bottom of the pool; not sure if it was there for safety reasons. Breakfast was decent (make your own waffle, bagel/toast, milk, bacons and eggs). The room was clean; but tile floors only; no carpet. So, the floor can get easily dirty, wet, and slippery. We had to use a couple of towels to help keep the floor clean, so we don't accidently fall. It was hard finding the property hotel as there was only one sign, but no direction on how to get to the property. The hotel is behind another hotel.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Lucas

This was a great stay for the price that I paid. The front desk was very kind. When we arrived with our 4 kids, they even had a little gift bag for each of them. It had a couple small treats but after a day of driving, I was very pleased to have such a friendly reaction to our arrival. The pool, breakfast area, and room were all very clean. Even the hallway and elevator were well maintained. It is clear that the staff running this place care about their establishment and want to leave a good impression. After having spent a week in Florida, it was a welcome experience to have some Midwest nice brought back with our stay here. If I ever find myself needing a stay in the St. Louis area, I’ll be looking this place up again.

Family_with_children

10/10

Exceptional

12 Jun 2026

Rita

Breakfast was amazing. The staff was very kind. They let us stay longer after breakfast. The facility was nice. Everything was updated.

The only issue was that the room key did not work most of the time, even after being replaced multiple times.

Family_with_children

10/10

Exceptional

11 Jun 2026

Rhonda

My husband recently had surgery and had trouble laying in a flat bed, so the additional sitting room with the sofa was a great thing for him, and it still cost less than most other properties that did not include that sitting area and only had a single office style chair other than the bed. The breakfast was also very good!

Family_with_children

10/10

Exceptional

10 Jun 2026

Elizabeth

Very clean and kinda staff

Family_with_children

8/10

Excellent

09 Jun 2026

Anna

Room was clean and beds were comfortable.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Fred

Rooms were clean. Very friendly and helpful staff. Very tasty breakfast, well-stocked, and kept fresh. They had an employer making sure the breakfast area was cleaned and stocked fresh. Well Done!!!

Family

10/10

Exceptional

05 Jun 2026

Tim

Did a short stay here to visit the St. Louis zoo. We could have picked somewhere closer, but the price was good here. Breakfast was good, pool was a bit chilly. Parking lot was steep and a little weird to get to.

Family_with_children

10/10

Exceptional

31 May 2026

Alexa

We had a great stay

8/10

Excellent

31 May 2026

John

I would have given five stars, but the ice machine on the third floor was not working, requiring me to go down to the first floor for ice.

Partner

6/10

Pleasant

27 May 2026

Regina

The complimentary breakfast was TERRIBLE.
You all need to upgrade your breakfast foods.
You serve powdered scrambled eggs, processed dehydrated potatoes, processed sausage, etc.

The building was clean, employees nice and helpful. Again, the food was TERRIBLE. I can’t stay at the Comfort Suites ever again.

The cost of the rooms wasn’t bad. However, not getting a decent breakfast meal along with it, that’s not good.
I can’t refer anyone to Comfort Suites.

Best Regards,
The R. Williams

Friends_and_family Family

10/10

Exceptional

27 May 2026

Theresa

Really like this hotel it is close to everything. The rooms are comfortable, and the staff is amazing.

Self

10/10

Exceptional

26 May 2026

Karin

Sheila at the front desk was the embodiment of welcoming care and comfort. I arrived dripping wet, early from a downpour ride on the Katy Trail.

She welcomed me, confirmed my room was waiting for me, gave me Chex Mix! and didn’t give me any grief about my muddy bike. (I made SURE to clean up after myself in room. ;)

Room was spotless and had everything I needed.

Highly recommend Comfort Inn for riders coming into St. Charles off the Katy Trail.

And Sheila is a star.

Self

6/10

Pleasant

22 May 2026

Stephanie

Room smelled like old food, stains on the comforter. Bed was very squeaky. Breakfast was good, staff friendly.

Partner

10/10

Exceptional

21 May 2026

Cathy

Good nice place

Family_with_children

8/10

Excellent

21 May 2026

Bob

Older property but clean, walking distance to historic district and Ameristar. Front desk staff very nice and helpful.

Partner

2/10

Poor

20 May 2026

David

Upon room acquisition we discovered our toilet wasn't operating properly. As there were 5 of us and we were booked for multiple nights, we felt this needed to be addressed promptly. Long story short, the staff kept passing blame and giving excuses as to why it was never fixed and on our last night finally offered to comp our stay and move us to another room. No manager ever reached out to us nor were they ever available for us to communicate our concerns. This resulted in them charging me again for a room I'd paid for in advance and trying to pass it off as a refunded charge.
Will never set foot in their building again and caution others to steer clear of this establishment.

Family_with_children

4/10

Poor

19 May 2026

Tanner

Room was clean, staff was accommodating but the blinds in our room were broke with no black outs, the AC unit didn’t work correctly and it squeaked so loud while sleeping, that we didn’t sleep. And then were up at 5:45am when the sun started coming through the window. Few items in our bathroom breaking. The size however was great but the price was not reflective of the quality.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Peter

Very friendly staff. Rooms were clean, and the breakfast was decent.

Self

8/10

Excellent

18 May 2026

Mj

The location is right next to the interstate. Road traffic was an issue when sleeping. I would recommend requesting a room on the opposite side of the building, well away from the traffic exit. Amenities & rooms were very nice.

Friends

2/10

Poor

17 May 2026

Andrew

The room smelled like stale cigarettes and I saw roaches.

6/10

Pleasant

17 May 2026

Joseph

Room smelled stale and musty and tub didn’t drain at all. Bathroom mirror is old and rusty. Beds are comfortable and hotel is quiet. I would stay again!

10/10

Exceptional

14 May 2026

Greg

I think the staff were very friendly and helpful.

Partner

10/10

Exceptional

14 May 2026

ischemia

My room was clean and staff was friendly. Chelsea at the from desk was extremely helpful and polite. She has excellent customer service skills. I was shocked when she told me it was only her second day.

Friends_and_family Family

4/10

Poor

12 May 2026

Edward

Liked - (1) Front desk kindly provided us two hot & tired cyclists with complementary snacks & water.

(2) I don’t care about having a large room, but for those that do, this one scores high.

Disliked - (1) You can’t walk to anything from the site, other than the sad nearby casino and its mediocre food. You’re isolated here unless with a car.
(2) I had some desk work to do. This was challenging because the desk chair in the room was almost comically low (height non-adjustable) but the desk a bit higher than average. A very odd combo. It did not work for me (a quite tall guy struggling in a bizarrely low chair) and would not have worked for my tiny wife (who would have loved the chair but not have been able comfortably to reach the table top). So, not a good place to get work done. I asked the front desk if there were any other chairs available. He said, No; and made it clear he’d dealt with this request many times before.
(3) breakfast was mediocre (though that’s not unusual for similar hotels).

Friends

10/10

Exceptional

12 May 2026

Michelle

No complaints

6/10

Pleasant

11 May 2026

Charles

Everything was ok. The lighting in the room left a LOT to be desired.

Family

10/10

Exceptional

08 May 2026

Nicole

Beautiful hotel, gorgeous room, huge bathroom, nice couch. Super friendly staff throughout. Parking lot not in great shape, difficult to find the entrance to the parking! Behind another hotel, inside on a frontage road. So convenient and close to restaurants, the Ameristar Casino, movie theater, etc.

Family

6/10

Pleasant

08 May 2026

Denise

The floor in room 102 needs to be addressed. We tripped on the floor board that is raised up. The door and locks were flimsy. Our window curtain was half broken. Staff were almost never at the front desk if we had needed anything.

Family

8/10

Excellent

04 May 2026

Eileen

Room was clean breakfast was wonderful.

Partner

10/10

Exceptional

03 May 2026

Kelly

Great staff, clean rooms, really good continental breakfast ( eggs, potatoes, sausage, waffles, cereal)

Partner

6/10

Pleasant

02 May 2026

Patrick

Pool was very dirty, elevator looked like it was beat up. Great location but priced a bit high for the overall condition of the property.

Room was dated and bathroom was old. Fan in bathroom was very loud.

Breakfast was decent and staff always said hello…but was never provided the wifi password by staff checking us in. I thought it was also odd that their staff used all the prime parking spots close to doors.

Family

4/10

Poor

27 Apr 2026

Peter

Conditions were a bit run down. Pool needs maintenance.

10/10

Exceptional

26 Apr 2026

Eric

Had a great experience. Great hotel. Free breakfast a plus.
Thanks.

2/10

Poor

25 Apr 2026

Georgia

This was the most awful experience ever got there on Thursday April 23rd and got in the room a none smoking room someone had been smoking got moved to another room it hqd bed bigs have proof videos and pictures had to stay there wasnt any hotels available because of a event in town left as fast as we could Saturday April 25th

10/10

Exceptional

18 Apr 2026

Maurice

Great stay

8/10

Excellent

14 Apr 2026

Joseph

It was a good experience

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Wayne

Yes

Family_with_children

10/10

Exceptional

11 Apr 2026

Helen

Our room was spacious with gray lighting and good TV however the noise from highway was very loud. The breakfast was very basic.

10/10

Exceptional

09 Apr 2026

Terry

No biscuits and gravy this visit

Partner

10/10

Exceptional

05 Apr 2026

Indira

Clean room
Location

Business

8/10

Excellent

05 Apr 2026

Derya

The room was clean, had all the things you need. Allen at the front desk was such a joy and always helpful. Breakfast was simple but decent (I am GF, couldn't eat everything). Easy to get to the Highway. Walking distance to Old St.Charles and Trail.

Family_with_children

8/10

Excellent

04 Apr 2026

Patty

Breakfast was very good. The pool was a little cold and the bottom of it was very gritty. But it seemed clean. Broken window panes around the pool were slightly off-putting to me. Room was nice. Love the white bedding. Staff is kind

Family_with_children

8/10

Excellent

31 Mar 2026

Jefffrey

Good and clean.

8/10

Excellent

29 Mar 2026

Robert

Clean environment the breakfast was hot and fresh

6/10

Pleasant

28 Mar 2026

Brian

Too loud. Too bright

10/10

Exceptional

27 Mar 2026

Miranda

Everything was great. The check in man was amazing. We got breakfast once and wasn’t too fond of it but it wasn’t bad. We only got yo swim once bc the second day they bad the pool closed and my kids were upset about that. We stayed two nights & second day it was closed. What a bummer. That’s one reason I chose the hotel so they could swim all they wanted but of course we didn’t get to.

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Josephine

The breakfast was good. They had two different waffle choices every day.

Family_with_children

8/10

Excellent

27 Mar 2026

Karen

Breakfast area was clean. Breakfast itself was basic, nothing healthy so we passed.

Partner

4/10

Poor

22 Mar 2026

Amelia

The staff was amazing! Just the room was a bit dirty and run down.

Partner

8/10

Excellent

18 Mar 2026

Joe

Extremely comfortable beds and good shower. Big room. Good breakfast. Only thing I would change is to get a room on the north side of building. On south side, I-70 traffic is noisy.

10/10

Exceptional

16 Mar 2026

Terry

Very clean

Partner

8/10

Excellent

14 Mar 2026

Alisha

Location and how to get there was strange and not very easily accessible. You could tell that it was very short staffed.

8/10

Excellent

12 Mar 2026

John

The room we stayed in was in need of maintenance attention..overall stay was good

Partner

10/10

Exceptional

09 Mar 2026

LaMia

Yes

8/10

Excellent

07 Mar 2026

Elizabeth

Over all our stay was good. The room was a good size, we are thankful there was an ironing board and iron in the room. Good options at breakfast and the staff we encountered we are very pleasant.

Family_with_children

8/10

Excellent

06 Mar 2026

Christopher

Allen at the front desk (manager?) was great! Very nice, welcoming, knows what he's doing.

Only thing I'd mention is that the room was super clean, but whatever they're using to clean it stuck around. Smelled like hospital-level disinfectant. So, you know it's clean, but it's just a really intense smell that sticks around the whole time.

Self

10/10

Exceptional

21 Feb 2026

Darrell

Very much so

8/10

Excellent

16 Feb 2026

Douglas

Nice hotel, friendly staff, nice area

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Douglas

Nice hotel. Friendly staff. Nice area.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Darick

Clean Room. Courteous Staff.

8/10

Excellent

05 Feb 2026

Denise

The front desk personnel are great! Very helpful and understanding.

Business_and_leisure Family

6/10

Pleasant

01 Feb 2026

Kyle

Things were outdated and broken. I got woken up early from construction in the hallway

Business

8/10

Excellent

26 Jan 2026

Kyle

Good internet. Good breakfast. Staff was very nice!

Partner

8/10

Excellent

25 Jan 2026

Tammy

Clean room

10/10

Exceptional

22 Jan 2026

David

Room was very nice and super close to I-70.
Every interaction with a staff member was fantastic. I appreciate friendly people who care about the guests. Definitely will stay there again.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Jennifer

Perfect!

Leisure Partner

2/10

Poor

20 Jan 2026

Catrina

They are charging me for a room they wouldnt let me check into .

Leisure Family

10/10

Exceptional

19 Jan 2026

Mary

We did not have breakfast

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Shannon

The staff is amazing! This was our 2nd stay and the staff was great each time. Very clean, updates being made. I will stay here again and recommended to anyone.

Business_and_leisure Partner

10/10

Exceptional

15 Jan 2026

Eileen

Very nice. Comfy bed. Quiet.

Self

6/10

Pleasant

06 Jan 2026

Elise

The room was fine. I felt like the window was open and clear for anyone to look in. So I had to keep the shades closed. Breakfast was closed before 8am this was very disappointing as I booked a stay with breakfast intentionally and did not have a budget to purchase food

6/10

Pleasant

06 Jan 2026

AneelKumar

Need more options interms of Juice or Breakfast Items.

6/10

Pleasant

03 Jan 2026

deandre

Besides the people above jumping all night it was ok 😒reported it twice nothing happened

Leisure Partner

10/10

Exceptional

03 Jan 2026

Jere

Great hotel for the money

10/10

Exceptional

03 Jan 2026

Julissa

5 estrellas

6/10

Pleasant

28 Dec 2025

Erica

I got the hotel because I had a few kids with me and needed a breakfast, the employee at the front desk told me they don't do breakfast unless 15 rooms have been rented. So it says online that there is free breakfast, but it doesn't tell you online that they only do it if 15 rooms are rented. I would have went somewhere else had I known that. The beds are old spring mattresses with a pillow top, they were very uncomfortable. There was mold at the very top of the sink where it meets the countertop. Other than that everything was okay.

10/10

Exceptional

08 Dec 2025

ELIZABETH

Yes

Friends_and_family Family

8/10

Excellent

07 Dec 2025

Lori

Interstate traffic noise is constant otherwise no complaints

Leisure Family

4/10

Poor

07 Dec 2025

Diane

The Tv didn't work nor did the coffee pot.

Leisure

8/10

Excellent

06 Dec 2025

Demetrios

Staff great. Location was excellent if you have a car. Coffee machine in room didn’t work quite right but there was always coffee in the lobby
Kids loved the pool. Breakfast fruit was apples plus sometimes bananas, closing at 9:30

Business

4/10

Poor

04 Dec 2025

David

Okay but the first cold night the heater didn’t work & had to be replaced the following day. The television didn’t work properly & couldn’t be controlled with remote.

Business Family

8/10

Excellent

02 Dec 2025

Jeffery

Friendly front desk, clean room, and a decent breakfast

10/10

Exceptional

02 Dec 2025

Denise

Staff all super nice. Room lobby and hallways very clean and pleasant smelling. Highway noise but it is right next to a highway. Bed comfortable, breakfast was hot and well stocked.

Self

10/10

Exceptional

01 Dec 2025

Denise

Nice staff at reception.

Partner

10/10

Exceptional

01 Dec 2025

natalie

The staff was friendly