Name: Holiday Inn St. Louis Arpt West-Earth City By IHG
Address: 3400 Rider Trail South, St. Louis, 63045, US

10/10

Exceptional

25 Jul 2026

Brent

was very nice and clean

10/10

Exceptional

13 Jul 2026

Luis

cute hotel, the only thing the shuttle wasn’t working because the guy was sick, they should have some one on call

Friends

8/10

Excellent

12 Jul 2026

Brian

Very overpriced for the condition of the facility. I often stay at Holiday Inn Express and I’ve never had a bad one. This Holiday Inn was an overpriced disappointment. Poor condition and not very clean.

Friends_and_family Family

2/10

Poor

29 Jun 2026

Rachel

Staff were grouchy whole time. Multiple times a day I had to get my room key re-set because it kept not working. Two people walked into our room so they double booked our room. Lied to us about early check in times, 3 times. Said we can do late check out and then changed our key door locks again. Again, multiple times had to reset room keys. Not one apology from staff. Also noticed they had a customer complaint on speaker phone at the front desk with others standing around and they ask them for their card number in front of several people, disturbing.

Partner

10/10

Exceptional

20 Jun 2026

Angela

It was great. Shuttle to casino, or amphitheater at the casino. Picked us up after concert also

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Barton

Nice hotel.

6/10

Pleasant

15 Jun 2026

Karyn

We were VERY disappointed with the fact that we prepaid $30 for a breakfast package, but when we got to the breakfast area, it was closed. The sign stated that it was open until 10, that was a lie. We got there at 9:03 and all doors were locked. It’s very frustrating paying $30 for something and getting NOTHING.

8/10

Excellent

17 May 2026

Alishia

AC would only run for 2 min. When it turned on it was loud and squeaky like an old Ferris wheel. Staff said they’d fix it or move us but neither happened. Breakfast not included. Bed was very firm and the springs were loud as well

Partner

10/10

Exceptional

16 May 2026

Jill

Quiet. Comfortable bed. Clean.

10/10

Exceptional

16 May 2026

Vince

Staffed for concert at amphitheatre. Easy access, front desk was awesome. Clean rooms

8/10

Excellent

15 May 2026

Stephen

Very nice

8/10

Excellent

15 May 2026

Terra

Room was great for a quick business stay!

Business

10/10

Exceptional

05 May 2026

MICHELLE

Happy with our stay

2/10

Poor

28 Apr 2026

Amanda

There was hair in the shower, I was told there wasn’t shuttle parking when we arrived but when I booked it said there was, I was told i didn’t have to pay for parking then when I came in to show them my receipt for the uber (was told I’d be compensated) I was then told my car would’ve been towed if I left since I didn’t pay for parking (was told the evening before by staff I only had to pay after 8days of parking). Will never be returning to this facility.

Family_with_children

6/10

Pleasant

26 Apr 2026

Alexandria

Not a very clean hotel, bed mattress was lumpy and leaned to one side. Breakfast was over-priced, with a very long wait time, and food did not taste good. Would not stay again or recommend.

Family_with_children

10/10

Exceptional

17 Apr 2026

Donna

No Breakfast. Staff was very nice. Parking was good. The room was very clean. Would stay here again.

Partner

4/10

Poor

13 Apr 2026

Mark

The problem was that we booked because of the ability to park our car while we fly on vacation. They told us when we got there that they did not have a shuttle driver till after noon. Not to worry that if we take an uber they would reimburse us. ( they did not). Then when we got back from vacation and called to have the shuttle pick us up. I was told take an uber and they would reimburse us when we got to the hotel. ( they did not). I was told on the phone that their shuttle was supposed to run till midnight but the driver left at 10:50.

Partner

2/10

Poor

13 Apr 2026

Juana

our ac did not work at all for 2 day stay

4/10

Poor

12 Apr 2026

Ruth

Breakfast was not good and pool was close and to finish the bathroom had mold and elevator and hallway smelled like marijuana.

Family_with_children

8/10

Excellent

12 Apr 2026

Deborah

The hotel is under renovation and the pool is closed for maybe another year.
The staff is outstanding and so helpful! I will come back after a year when it is done. We included breakfast and it was OK although it needed to be heated up. I would try it again. In a year…

4/10

Poor

10 Apr 2026

CHRISTINE

We will never return here. Our stay-cation/ granddaughter's 10th bday was a disaster.indoor pool was not open. I spent hours looking for the perfect place to book a room. Several hotels whose indoor pools were closed had a line thru pool so you would know it was not available. This hotel did not. I was not able to get refunded or transfer to another Holiday inn.

Family_with_children

4/10

Poor

14 Mar 2026

Angelo

They did not have a shuttle driver always available. It was an inconvenience to fly away. Had to Uber thinking I had a shovel service.

8/10

Excellent

01 Jan 2026

Stephanie

Staff nice. Weird sewer smell. No hot water. Everything else great! Breakfast and dinner delicious!

Leisure

2/10

Poor

19 Dec 2025

Jessica

ZERO Hot water, no warning when checking in. Hostile employees when trying to ask questions at the front desk and management does nothing about it. We stay at Holiday Inn and Express all the time and this is by far worst experience.

Leisure Family

2/10

Poor

15 Dec 2025

rachael

So the place isn’t like the pictures it not as nice more run down, got a call on my way there that the hot water wasn’t working that good to find out it’s like that every time they have lots of people staying there. The first room we got the latch for the door was gone so the new room we got had a latch but to find out when we got back late the deadbolt didn’t work so not very safe the hallways had a really bad smell all over a bad stay wouldn’t recommend it to anybody

Leisure Family_with_children

4/10

Poor

15 Dec 2025

theresa

We stayed at this hotel last year and power went out so we had to carry oyr luggage down three flights of stairs. This time we didnt have hot water and we didnt have a pick up from the airport

Friends_and_family Family

4/10

Poor

15 Dec 2025

Brian

Unaware of parking fees, no shuttle driver available when we returned from our trip. We had to pay $40 for transportation back to the hotel.

Friends_and_family Family

2/10

Poor

14 Dec 2025

Lisa

Staff recharge my card for stay and i gotta wait 3 r 5 busy dats for a refund

Business Family

6/10

Pleasant

14 Dec 2025

Gabriel Alejandro

If you are going to expect a decent service you are in the wrong place. The food in the breakfast was good but the service is 1/5. And the worst part it’s the service in general are really bad. Restaurant, reception etc. The bussiness center it’s 1/5. The parking is 5/5. The AC, the beds are good. Last time we went the hot water was off. I understand that was a problem with the heater on the property and the offer to cancel our reservation with no penalty. But avoid the breakfast in the restaurant no for the food quality just to the service !!!!!

Business Partner

6/10

Pleasant

14 Dec 2025

Gabriel

It’s near to the exit to the highway

Business Partner

6/10

Pleasant

11 Dec 2025

Cynthia

Bathroom was so small that getting in the shower was difficult. Rooms definitely need updating. Staff was nice

Leisure Family

4/10

Poor

03 Dec 2025

Emily

Said we didn’t pay yet seemed like they didn’t have our reservation seemed like there would be a problem but thankfully there wasn’t

6/10

Pleasant

01 Dec 2025

Michele

Room was fine, lobby smelled bad, like a backed up sewer. People at the front desk were so busy yaking , that we didn’t even try to check out.

Partner

4/10

Poor

29 Nov 2025

Jack

Restaurant was not open for lunch, no hair dryer in the room, and no airport shuttle

4/10

Poor

29 Nov 2025

Virjinia

My room didn’t have heat, got moved and had to wake up multiple times to turn heat off n back on because it kept going cold, rude front desk guy, but morning desk lady was sweet she did what she could but I couldn’t get my money back

Business_and_leisure Self

6/10

Pleasant

25 Nov 2025

Carole

Smelled like sewer in the lobby
Bathroom sink did not drain at all

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

Brenda

Great staff

10/10

Exceptional

09 Nov 2025

Michelle

Staff was welcoming and pleasant

Leisure Family_with_children

10/10

Exceptional

07 Nov 2025

Vince

Hotel was nice. Pool was great. Very easy in and out from highway.

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Jennifer

The parking was good and the service was great!

Leisure Family

8/10

Excellent

19 Oct 2025

Michael

.

Leisure Family

10/10

Exceptional

11 Oct 2025

Gary

Clean room and welcoming staff

6/10

Pleasant

05 Oct 2025

Dnyanesh Yashwant

The room lock didn’t work. Bath

8/10

Excellent

27 Sep 2025

Megan

Room was clean but a little run down. Definitely clean and employees are friendly. Very close to Hollywood Casino Amphitheater!

Partner

10/10

Exceptional

22 Sep 2025

Deborah

It was a busy hotel with youth sports teams but our room was on a quiet floor. Check-in and check-out was easy and staff was friendly. Room was comfortable temperature-wise and the bedding was wonderful. The bathroom was clean, plenty of amenities, shower pressusre and temp was good. We'd stay there again.

Leisure Family

4/10

Poor

17 Sep 2025

Avery

Room was NOT clean. Old coffee cup and old food in the fridge

Friends_and_family Friends

8/10

Excellent

15 Sep 2025

Adrian

Very friendly and safe environment

Leisure Partner

6/10

Pleasant

13 Sep 2025

Ron

Hotel shad an odor and it wasn’t clean

8/10

Excellent

08 Sep 2025

Joanetta

Good and Cleaning Crew Short Staffed

Cleaning staff was short, so the maid on the 6th floor couldn’t get to our room on Sunday. So no fresh sheets or towels. Front staff and the ladies in the restaurant were very friendly and amazing.

Self

2/10

Poor

06 Sep 2025

Andrea

Rooms available at check in time.

Leisure Family

8/10

Excellent

28 Aug 2025

Kathleen

Transported us to concert at amphitheater. Room was very clean. Water pressure in shower was poor. Otherwise, I’d stay here again.

Leisure Family

8/10

Excellent

25 Aug 2025

Kevin

Mattress and pillows all far too soft for my ageing body.

Leisure Partner

4/10

Poor

22 Aug 2025

Rex

Had no soap r shampoo r conditioner paint was peeling off the shower ceiling had food left in the fridge was shullted to event with door half open won't close would not go back no free breakfast offer should just went home

Leisure Partner

6/10

Pleasant

20 Aug 2025

Connie

The staff was so nice and accommodating, but the hotel itself seemed dated, a little unclean, and beds not real comfortable!
Our keys wouldn't open the room! We did get another, but after working one time, it also failed to open. The worst was a terrible odor in the room like mildew. The room felt humid although the air was on. It was extremely hot out! We could have reported it in hopes of getting a new room, but desk was slammed and hotel full! We just went with the flow and probably won't go back.

Leisure Family

6/10

Pleasant

17 Aug 2025

Mary

The stay was okay hotel needs updating. Water pressure was terrible they charged for a cup of coffee with breakfast which we had already paid 15 dollars for. The staff could have been a bit more friendly. The bed was very comfortable. So I will give 3 out of 5 stars

Leisure Partner

10/10

Exceptional

10 Aug 2025

Derricka

Love everything

Leisure Partner

2/10

Poor

05 Aug 2025

Melissa

I booked for a week and never hady room cleaned once trash can was still full, no new clean towels when i put the old ones out.

Business_and_leisure Self

10/10

Exceptional

13 Jul 2025

Sherise

Excellent Service

Leisure Partner

6/10

Pleasant

10 Jul 2025

Jason

There was an odd stench in the lobby and guest services were not the happiest people. They also had maintenance issues with our door. This was shared with other rooms so we were not the only people on our floor who could not get in. Staff in the restaurant were extremely friendly and the food was tasty

Leisure Friends

8/10

Excellent

07 Jul 2025

Evelyn

Safe and quiet

Leisure Family

8/10

Excellent

29 Jun 2025

Latoyna

The property was quiet and clean.. when I called the front desk for something that got it to me quick..

10/10

Exceptional

28 Jun 2025

jodi

The staff was so cheerful and friendly!

Leisure Family

6/10

Pleasant

22 Jun 2025

Michelle

Shuttle driver was lovely and good humored, but terrifyingly fast! On a 97 degree day, there was no a/c in the van.

Room was clean and basic.

Business Self

6/10

Pleasant

14 Jun 2025

Nicole

It was good but the room stank and I couldn’t get past that!

Friends_and_family Family

2/10

Poor

12 Jun 2025

Kayla

Room was dirty. Sheets had massive stains on them. Tables were dirty/ not been wiped down and still had sticky cup rings on them

Family_with_children

10/10

Exceptional

08 Jun 2025

Monica

Nice convenient location. Comfortable stay. Easy access to St Charles!

Leisure Pet

10/10

Exceptional

01 Jun 2025

Paul

Great

Partner

10/10

Exceptional

26 May 2025

Maurice

Loved the service and the place
It’s the best spot

Leisure Family

2/10

Poor

24 May 2025

Maya

The customer service was so bad and the ladies on the front desk were so rude.

8/10

Excellent

17 May 2025

Andrea

Good

10/10

Exceptional

12 May 2025

Christopher

Room was amazing and comfortable

Friends_and_family Family

2/10

Poor

10 May 2025

Jennifer

We started in one room, and the smell of sewer was so strong we had to be switched to another room. The new room, had peeling wallpaper in the bathroom, a broken computer chair (handle tried to slice my wrist), and I found dried blood splotches on the top comforter sheet in the morning

Leisure Family_with_children

10/10

Exceptional

20 Apr 2025

Darrell

Great

It was great

Partner

4/10

Poor

16 Apr 2025

ken

The shower still had used bar soap on the shelf and the shower floor was black. Cable tv only (old school) no looking at a guide. There were club lounges for extra space but the one on my floor was filthy. Straws all over the floor overflowing trash can, air conditioner had been taken out of the wall and the cover was just laying on the floor, worn out furniture

Leisure Partner

10/10

Exceptional

15 Apr 2025

Monica

Nice beds

10/10

Exceptional

14 Apr 2025

Israel

It was a great stay. Check in was easy and it wasn’t a hassle about going in and out of the hotel. The room was nice and spacious and everything was clean and check out was a breeze! I’ll be back for sure!

8/10

Excellent

13 Apr 2025

Lakeshia

It was fine

2/10

Poor

29 Mar 2025

Antonio

Sewage problem

Smelt like sewage

8/10

Excellent

21 Mar 2025

Dennis Michael

Property was dated, room needed much needed maintenance and a new mattress.

Leisure Partner

6/10

Pleasant

16 Mar 2025

Julie

The property was ok, our room smelled slightly of smoke. There was a mix up with our room but the staff was fantastic getting things resolved. If you need a place to crash before an early flight, parking and a shuttle, it’s fine.

Leisure Partner

10/10

Exceptional

09 Mar 2025

Elizabeth

We stayed here because my son wanted to go swimming for his birthday. We stayed in a suite and it was big enough for four of us. The kids had the living area and the adults had the room. The pool was big and heated. The staff was friendly and accommodating.

Leisure Family_with_children

6/10

Pleasant

09 Mar 2025

Hannah

Meh

Our room wasn’t ready, 2.5 hours after check-in. They made it right by giving us another room and a credit for the price difference. Crumbs on the floor of the room near corners. It had been swept, but not super clean. Beds were comfy and ultimately it was a fine place to stay. Might not try it again, though.

Business

10/10

Exceptional

09 Mar 2025

Fredrick

Great location for what i need room was very clean

2/10

Poor

07 Mar 2025

Danielle

dirty my room was open upon arrival and unlocked. I switched to another room couldn’t even get the door open long lines. Hopefully smelled like sewer

2/10

Poor

18 Feb 2025

Kamryn

was not a fan of this property at all. paid for an upgraded room and did not get the room i paid for.
also, i took pictures when we walked in and it is VERY dirty. they need to do a good deep cleaning. the shower was very far from white. paint hanging and peeling off the walls. build up of dust in the vents. had it not been snowing and icy, we would have left.

Leisure Partner

6/10

Pleasant

14 Feb 2025

Sharla

Ok stay for the money. Won’t stay again though.

Leisure Partner

6/10

Pleasant

08 Feb 2025

Dani

Didn’t check in

I shouldn’t really rate this because I didn’t stay… I tried calling the location and canceling my reservation over 24 hours before but they said I had to do it through the app, but I could only find to message the hotel, which I did and the man told me again I had to go through the app to cancel. At a loss as to what to do I just left it… I’m sure I was charged but didn’t have a lot of options

Partner

8/10

Excellent

05 Feb 2025

Lynell

The property and staff were excellent. I was upset that the hotel offered airport shuttle (per the Expedia website), as well as a train shuttle to downtown Saint Louis. When I talked to the receptionist, she stated the driver for the night I arrived was out, and they don’t offer train service. When asked if I could be reimbursed for my Lyft ride, she stated that since I reserved through a third party, I could not be reimbursed. Very disappointed with that aspect.

Business_and_leisure Self

8/10

Excellent

31 Jan 2025

Bibekanand

Customer service issues

Went on a business trip. Front desk staff was not very knowledgeable regarding booking and deposit. She became defensive and was not helpful.

Had to speak with a manager who resolved the issue.

Staff should be trained regarding customer service and take the help of a Sr. staff member if needed.

Business

8/10

Excellent

30 Jan 2025

Jorge

Bathrooms need cosmetic attention and cleaning

Business

10/10

Exceptional

24 Jan 2025

Jose

Just work related but is clean and comfortable

Business

4/10

Poor

20 Jan 2025

Verified traveler

Leaky water pipes

Everything was going pretty good till about 2:00 in the morning and I heard water dripping in the shower and in the hallway by the door from the room upstairs I was in room 707 and it dripped for about 30 minutes. With 10 in of snow on the ground and, I presume the roof it made me a little nervous however, I could tell by the ceiling that it had dripped before and had been temporarily repaired before the storm and then realized that it was from the room upstairs. I did not have time to report the issue to the hotel but I will do so today. Other than that the staff was real friendly and I enjoyed the indoor swimming pool and covenient location.

Business

10/10

Exceptional

19 Jan 2025

Jason

.

6/10

Pleasant

13 Jan 2025

Ashley

Hotel smelled like sewer

Leisure Family_with_children