Name: Extended Stay America - St. Louis - Westport - Cen
Address: 12161 Lackland Rd, St. Louis, 63146, US

6/10

Pleasant

12 Jul 2026

Julie

Not quite worth the price.

Partner

6/10

Pleasant

07 Jul 2026

Ruth

It felt like a budget motel room rather than a room in its price range

8/10

Excellent

06 Jul 2026

Miceal

Just about what I expected. Staff was super friendly and nice

Friends_and_family Family

2/10

Poor

03 Jul 2026

Kellie

The staff let kids run up and down the hallways all hours of the night, adults were doing the same. Kids were slamming doors all the time and playing in the parking lot all hours of the night. The little sleep I did get, the bed was so hard it felt like plywood. Will not ever recommend this place to anyone.

Partner

2/10

Poor

30 Jun 2026

KARTHICK

Everything was dirty and we also found cockrach. Only good part was that they agreed to refund the unused nights, as we cut short the stay and moved to another hotel. Really appreciate that aspect from the hotel management

Family_with_children

4/10

Poor

28 Jun 2026

Jodi

When I arrived to the property, I was checked in by a pleasant staff member. When I got to my room, I immediately noticed a severely strong odor. It smelled like spray paint fumes . It was very warm in the room. About an hour into my stay I kept hearing a fan noise. I went to check the fan in the bathroom and the vents around the air conditioner, but found that it was actually the fan over the Cook-stove. I reached up to turn it off and noticed heat coming off the burners. At that time, I noticed that both burners were turned on medium heat and apparently had been since before my arrival. I called downstairs to let the front desk know they may need to educate their staff on turning the burners off in the rooms. There were stains on the walls, knobs, missing from the dresser, and the aforementioned safety risk. When I went downstairs to get my food delivery, there was a police officer at the front desk filing a report. I noticed when I got back to my room, that the door wouldn’t lock properly and had to sleep with a chair wedged under the door knob. Dogs barked loudly and a woman was yelling (not nice things). I will not be staying there again even though the front desk person was very, very nice.

Self

10/10

Exceptional

24 Jun 2026

Pablo

Good location and clean room and nice stafff

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Yelena

We stayed at this hotel for one night. The staff was nice, friendly, and helpful during check-in. When we entered our room, it appeared clean and well-kept. However, there was a strong musty odor, almost like something had been wet and sitting for a while. Unfortunately, the smell made our stay less enjoyable. While the customer service was good, we will probably choose a different hotel next time.

Partner

6/10

Pleasant

23 Jun 2026

Alvaro

Property is ok for a business trip

Self

6/10

Pleasant

22 Jun 2026

MARK

Essentially a near homeless encampment based on 50% of the clientele. Not a place to stay with family.

8/10

Excellent

16 Jun 2026

Shelby

Outside side door needs to be fixed so it doesn't slam when closing at the end of hallway from front desk when staying in room next to it. Everything thing else is just fine.

Partner

10/10

Exceptional

12 Jun 2026

Hector

The room was clean, the staff was kind, But there isn’t really a breakfast, it was just a couple granola bars and coffee.

Self

6/10

Pleasant

12 Jun 2026

Kevin

The staff was helpful resolving an error with my booking.

Partner

8/10

Excellent

04 Jun 2026

Latia

Solo q quiero reservar otra noche y no pude no se porque

Friends

6/10

Pleasant

01 Jun 2026

Mary

It was ok, housekeeping wasn’t really trying to clean our rooms and me and my daughter were staying at this hotel for a few months, we always had to track one down in the hallways, if not they wouldn’t knock on the doors to see if we needed fresh linen, overall the stay was just ok.

4/10

Poor

20 May 2026

Katie

I think a lot of ppl live there. Not what I expected at all with it being so close to Westport Plaza. Really a downgrade to the area. I will say the lady at the front desk was nice and helpful. Just expected a higher quality hotel for the price.

Partner

10/10

Exceptional

13 May 2026

Mary

J , goes above and beyond for me and my mom, she even found a package that I had left here last summer and gave it to me, I thought that package would have been long gone but, she found it!! J, U rock , thank you

Family

10/10

Exceptional

09 May 2026

Erika

I stayed for 4 nights, the room is clean with refrigerator, microwave, 2burner cook top. You can request a coffee pot, dishes and cookware. The staff is very friendly and helpful. There are cereal bars, oatmeal, muffins, coffee,hot chocolate in the morning. They have an exercise room for adults. The clientele was good and never once did I feel unsafe. I will be traveling once a month and will stay there again.

Self

8/10

Excellent

05 May 2026

Barbara

Everything in the hotel looked old but clean. My room had a funny smell to it as if it was formerly a smoking room. The bed was comfortable, though, and I slept very well, which is what I really cared about. The staff was friendly.

Self

6/10

Pleasant

03 May 2026

Ian

Staff was hard to flag down. Don’t expect anything but coffee and muffins for breakfast over the weekend.

Self

8/10

Excellent

02 May 2026

Bettina

Our stay well actually okay nice big room.. could use a few updates but wasn’t bad.. the lady at the front desk at check was super cool and helpful. Parking lot did get full at that night. Overall would stay again

Partner

10/10

Exceptional

01 May 2026

Mary

Thank you for your services, and to the management team and staff, Orlando and Jamie and the entire staff, always helpful and encouraging. Great place to stay for comfort and plenty of things to see, places to eat and shop.

Family

8/10

Excellent

30 Apr 2026

Will

This was a good enough place to stay.

Family_with_children

2/10

Poor

27 Apr 2026

William

I was unable to stay at this hotel and I am still trying to get a refund from Hotels.com. When I arrived, the staff told me that they had not received the booking from Hotels.com. (They admitted that they had overbooked. It was a home weekend for the Cardinals.)

8/10

Excellent

23 Apr 2026

Rossukont

Very good and nice room.

Friends

8/10

Excellent

20 Apr 2026

Janet

Clean room… no hair dryer.. most hotels have one… so had to go buy one! Breakfast not so grand. Ran out of coffee and after a half hour wait still not replaced. Very helpful staff- friendly.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Mary

Great location, great staff and clean facilities, and amazing environment!!

Family

6/10

Pleasant

10 Apr 2026

Rebecca

The hotel advertises breakfast, but all that was offered was bad coffee, muffins, and oatmeal packets. The room was ok, and having a full kitchen was great.

Partner

8/10

Excellent

05 Apr 2026

Erik

Good place to sleep

Partner

10/10

Exceptional

02 Apr 2026

Mary

Rooms clean, staff friendly, location is great , nearby a lot of restaurants, gas stations, nightlife etc.

Family

2/10

Poor

30 Mar 2026

Linda

This was basically a homeless camp. Strong smell of weed everywhere. Not safe.

Partner

4/10

Poor

30 Mar 2026

Mohit

AC was noisy. Couldn’t sleep all night. Carpet was dirty. Not well maintained properly.

Partner

10/10

Exceptional

26 Mar 2026

Debbie

The room was clean and very comfortable. The Staff were phenomenal.
It was a friendly place. The pizza restaurants, I did not like the hospitality of Pizza Hut. I think they try to take advantage of people living there. So those who have transportation, can shop elsewhere. And having a kitchen truly helps. So accommodations are Excellent!!!

Self

8/10

Excellent

17 Mar 2026

Teresa

Breakfast pretty minimal, staff very friendly. Room clean.

Self

2/10

Poor

15 Mar 2026

MARK

Front desk didn’t know what they were doing. Our keys wouldn’t work when we came back to the hotel. We were locked out of our room for over and hour because there was no one working the front desk at night.

10/10

Exceptional

12 Mar 2026

Mary

Clean room, nice staff, always a great stay !! Thanks for making our stay very welcoming

2/10

Poor

12 Mar 2026

Keyara

Entire hotel had an odor including my room. There were stains on the curtains. There were a bunch of people there running in and out of the hotel playing very loud music throughout the night on the first floor. People was getting inside whining have access.

Self

2/10

Poor

22 Feb 2026

Monica

Bad experience room was dirty.

8/10

Excellent

31 Jan 2026

Debra

The room was very clean and comfortable.

Business Partner

2/10

Poor

08 Jan 2026

Ta'Shon

Room 408 had bed bugs

Leisure Self

8/10

Excellent

20 Nov 2025

Carla

We were shocked to see roaches came on kitchen cabinet and onto the counter after we fixed dinner in the room!

Partner

8/10

Excellent

16 Nov 2025

LaToya

Yes

Partner

10/10

Exceptional

13 Nov 2025

Valeria

The room was clean. We didnt have any issues will stay again

Leisure Partner

10/10

Exceptional

02 Nov 2025

AUDRA

The room was very clean and comfortable for me. The heat was great because it was chilly, lol. I didn't use it but I love the idea of having the room with the kitchenette.

Self

10/10

Exceptional

30 Oct 2025

Dipen

Amenities

Business

10/10

Exceptional

17 Oct 2025

Valeria

No you have to supply

Leisure Partner

6/10

Pleasant

30 Sep 2025

Victoria

It was fine

The front desk man when I got there was lovely, he was the sweetest older man. The only problems I had was the room keys never worked like at all even when they weren’t by electronics. Then I got locked out of my room at 1 am because the key cards wouldn’t work again. Having no night attendant is fine if the key cards would actually work though, it was a pain to call someone then they had to page the people to come down from another floor which she was fast and really nice thankfully. The whole hotel needs an update bad. The room was alright, the air conditioner made a horrible sound when turning on though, and the appliances seem so old. The bed was really uncomfortable also. Other then that it was a normal stay , usually do it once a year and I come back because of price ( even though it went up $40 from a few months ago ) and it’s nice and quiet. If hotel would get updated and the doors get updated and rooms then it would have been a very lovely stay.

Self

6/10

Pleasant

08 Sep 2025

Misbah

Suite was good and clean but there was a very strong smell like a new paint and it was was going in our lungs even I couldn’t sleep whole night that smell was in the whole suite even in the blankets, bed pillows it was everywhere in the air .

Leisure Family

8/10

Excellent

07 Sep 2025

Elauni

It was nice! The cleaning could have been a little better but it was good!

8/10

Excellent

23 Aug 2025

mary

The breakfast was limited to oatmeal packets and granola bar. Many hotels have these available 24 hours. I wanted a place that had a breakfast because I had an early appointment. There was no protein, no milk, no juice, nothing cold, nothing hot, and no fruit. It should not be advertised as breakfast included.

10/10

Exceptional

16 Aug 2025

Mary

Lisa and Orlando my two favorite people EVER!!I’ll always come back in the future just to simply say Thank you 😊 Sabrina and Mary Moore!! Thank you for a good experience during our month staying

Leisure

6/10

Pleasant

07 Aug 2025

Rebecca

The bed wasn't that comfortable. The elevators are what I worried about. The elevators weren't clean, and I was afraid I would get stuck in them because of the sound, and we were on the 4th floor.

Partner

10/10

Exceptional

06 Aug 2025

Donavan

Location

10/10

Exceptional

04 Aug 2025

Shirley

Staff very friendly

4/10

Poor

31 Jul 2025

Daniel

The room was suitable but the fridge would not cool down very well and the kitchen in general was really dated. There was black mold growing under the sink which we purchased spray to remove in order to store things. Where we were located, the internet was very poor. The wifi barely reached and we had to pay for the premium internet since we both work from home. We also left with bites on our legs, arms, and midsection. We looked and didn't see bed bugs but something definitely ate us alive. There was at least one night when no one was available at reception. We made numerous trips to the front desk and called many times with no answer. There was an altercation outside of our room where someone was threatened with a gun. It was frightening and resulted in 5 police officers. The hotel reacted quickly to this issue but it was very alarming. It also appears that there are a few people who live out of their car in the adjoining parking lot. I will not stay at this location in the future.

Leisure Pet

6/10

Pleasant

26 Jul 2025

janet

got locked up in bathroom door would not open other room occupants had to pry me out stove burner did not work i lodge a compliant it took 5 days for anyone to look at my situation the towels were not washed clean

Business Family

8/10

Excellent

19 Jul 2025

Ruben

Good place to stay.

Business Self

2/10

Poor

19 Jul 2025

Shawn

Ants everywhere

Sink and toilet backed up

And phone didn’t work the first four days there

Business Family

10/10

Exceptional

12 Jul 2025

Mary

Excellent service, home away from home

Family

2/10

Poor

30 Jun 2025

Alicia

We were not expecting a 5 star but, at $152 a night at least expected a normal but older hotel.
Everything was really run down and worn out.
The kitchen had no dishes 1 dishtowel & nothing else, they required you to go to the front desk and request Dishes, coffee pot, silverware, cookware etc,,and take them to your room (due to covid).

They put out the Coffee, Cereal bars and muffin packets at 6 am, and no one checks on it until 8am.

The hot water in the room was not working and when I was standing at the front desk to discuss it. The desk person was sitting in the chair behind me and made himself scarce, until his replacement showed up
..I did see him walking with a friend, when I went for a walk, because \"the Newley renovated Gym\" which consisted of a few cardio machines. They did not work due to the emergency keys missing and even the TV remote was missing, and that was one of their selling points..Newley renovated gym.

We had to pay more to have a room with a double bed, and I could guess why they charge per bed, also you had to bring your towels to the front desk to have them exchanged.

We would have left right away, if it was not for travel exhaustion.

Leisure Friends

6/10

Pleasant

30 Jun 2025

Normand A

Hotel had no ice machines. No restroom 1st floor to use before check in
Broken luggage carriers to unload luggage from car to room

Leisure Family

10/10

Exceptional

29 Jun 2025

Elrahm

Fair

Business

4/10

Poor

23 Jun 2025

Logan

We arrived a little later for checkin early in the morning and nobody was as the front desk with the “be back soon” sign with the lights being off and no sign of any staff present. We wait for almost 30 minutes and decided to call the hotel and see if someone would hear the phone ring. The call was answered by someone who was sitting in the pitch dark room behind the front desk and told me about having a late fee because of the time of our arrival. I say there was nothing showing about a late arrival fee and only that check-in started at 7pm and shouldn’t matter since I reserved the room. He goes with his little speech about what’s available and called the continental breakfast “okay”. Room was decently clean. The room mat for the bathroom had a black ink-like stain but other than that everything else was fine besides the tv being static-y and cutting out every so often.

Partner

4/10

Poor

18 Jun 2025

Tawannah

My room had roachef

Business_and_leisure Self

10/10

Exceptional

10 Jun 2025

Summer

Great customer service from Lisa, Abigail, and the owner Orlando who we met and talked to in person.

Friends_and_family Friends

6/10

Pleasant

09 Jun 2025

Kyle

Stayed for 2 nights, i can’t complain for the price. the room is tad bit outdated, originally our room door would not lock when we left the room, we had it fixed while we where out, very helpful in that situation and overall, the elevators make some questionable noises and feels a bit off, nothing happened though, did make me question if it was safe. there’s no smoking in the building but i definitely smelled a few things while walking by some rooms,

Leisure Partner

2/10

Poor

29 May 2025

lenina

There was bedbugs!

Business Family

8/10

Excellent

17 May 2025

Camron

Staff were really friendly, room was nice but had some minor things like the bathroom door being tough to open and one of the bed wheels being snapped leading to a squeaky bed. Room 315. Area has easy access to nearby shops so long as you have a car. Good place.

Leisure Self

8/10

Excellent

11 May 2025

Henry D

Btter Service Needed.

All was fine, except we arrived after 11:00 (11:06)pm and had to call for desk clerk. I had to call 3 times. After approximately 7-9 minutes someone finally arrived to .... slowly check us in.

Partner

8/10

Excellent

09 May 2025

Ta'Shon

It’s an okay stay it’s not bad at all. If you need someone affordable and still clean. This is a great stay. Nothing lavish but gets the job done. 6/10 actually 7/10 the staff was cool.

Leisure Self

10/10

Exceptional

08 May 2025

Caroline

It was perfectly fine for the price.

8/10

Excellent

05 May 2025

Damon

The stay was real good nice hospitality

Friends_and_family Family

6/10

Pleasant

03 May 2025

Tamaira

It was cool

2/10

Poor

30 Apr 2025

Simone

Terrible

Leisure Self

8/10

Excellent

29 Apr 2025

deborah

The hotel and room were fine. But the \"breakfast included\" as Expedia called it, was just coffee and granola bars. Not cool when looking for a hotel with \"breakfast included.\" But very friendly staff, and it was quiet.

10/10

Exceptional

01 Apr 2025

Darlene

Very great experience

10/10

Exceptional

26 Mar 2025

Tikina

Great place

Business Family

6/10

Pleasant

21 Mar 2025

Alexis

It didn’t feel safe, and I got bug bites

Business Pet

10/10

Exceptional

21 Mar 2025

Peter

Nice staff! Quick check in and clean comfortable rooms.

Business_and_leisure Self

8/10

Excellent

21 Mar 2025

John

A Nice And Economical Stay

Two things were most noticeable: the room had only one waste basket, in the bathroom, not convenient for the bedroom part and there was no hair dryer in the bathroom. Otherwise, room was excellent, hot water abundant, and bed was VERY comfortable!

Partner

2/10

Poor

13 Mar 2025

Panayara Mohan

No one was available at the lobby for checking in.

10/10

Exceptional

01 Mar 2025

Carolyn

Work prior to retirement

Close to work. Clean comfortable had what we needed.

Partner

10/10

Exceptional

24 Feb 2025

Verified traveler

Friendly staff, hotel was clean and had all amenities available

Partner

8/10

Excellent

17 Feb 2025

Lauren

Great staff!

8/10

Excellent

15 Feb 2025

Patricia

Clean. Price. Staff is great

2/10

Poor

13 Feb 2025

Myriah

Smelled like cigarettes and dirty

10/10

Exceptional

09 Feb 2025

Peter

Great, helpful staff, that will check you in fast (important to me since I work overnight traveling between STL and KC and back for my job, and Im exhausted by the time I get a room. Also easy to extend your stay for a day or two if you decide to. Clean rooms - clean sheets, clean beds, clean bathrooms. Large fridge, microwave, pretty much a full kitchen if youre staying for weeks. One of the best options in the STL area.

Business_and_leisure Self

10/10

Exceptional

08 Feb 2025

Peter

Very helpful and kind staff, quick check in and easy to extend your stay. Clean rooms, sheets beds and bathrooms. Have had nothing but good experiences at this hotel

Business_and_leisure Self

10/10

Exceptional

03 Feb 2025

Irene

overall good place to stat

Business_and_leisure Partner

10/10

Exceptional

02 Feb 2025

Melvin

My visit was quite adequate. At the price point, I think that the facility matched up. I would have liked to see more people at the front desk though. Also, I'm extremely happy that Extended Stay is \"Pet Friendly,\" yet something is going to have to be done about enforcement of the poop-scoop provisions. People were letting their dogs defecate all over the property, and not adhering to the necessary action of picking up feces. If the hotel could come up with a policy, perhaps a fee for those who choose not to follow the rules, it would make it a lot nicer for all the guests. Otherwise, I found the hotel to be quite pleasant.

Leisure Pet

10/10

Exceptional

26 Jan 2025

Eric

Very nice staff, clean and affordable

10/10

Exceptional

20 Jan 2025

Leah

Highly Recommend

My partner and I have been traveling across the country and have stayed at many hotels/motels. This was by far the best stay yet for an affordable price. VERY clean room and common areas. Staff was helpful and kind.

Partner

8/10

Excellent

19 Jan 2025

Robert

Good for the price

Partner

10/10

Exceptional

19 Jan 2025

Robert

It was good for the price

Partner

10/10

Exceptional

17 Jan 2025

Kathryne

Good for what it was needed for

Business

10/10

Exceptional

10 Jan 2025

Tikina

Love it

Business_and_leisure Family_with_children

10/10

Exceptional

09 Jan 2025

Yuxuan

Good

Business_and_leisure Family

6/10

Pleasant

06 Jan 2025

Lindsay

Unimpressed but did the bare minimum

Was visiting family and just needed a place to lay our heads at night. Very rare to find any staff at the front desk and even when using the courtesy phone to get someone’s attention, still waited 15 to 20 additional minutes to have someone come to the desk. Despite staying there almost 10 days, no one ever came to clean our room or place fresh towels. Continental breakfast leaves a lot to be desired. It appeared as though the place had a lot of long term, questionable guests. One of the nights there appeared to be an incident of domestic violence and there were several squad cars at the hotel. Our room was on the first floor, right next to the stairwell and side exit and there was constant, loud, foot traffic in and out the doors and stairwell all night. If you just need someplace to lay your head at night this might be an okay place to stay but if you want more than that, stay elsewhere.

Friends_and_family Family

10/10

Exceptional

27 Dec 2024

Coleen

Great place

Great place.

Friends_and_family Family

10/10

Exceptional

22 Dec 2024

Tarrian

Probably the most comfortable stay that I have ever had the privilege to enjoy. The staff is pretty solid and reassuring, too. You can't ask for anything better.