Sheraton Westport Plaza Hotel St. Louis

United States , St Louis - MO
Maryland Heights, 900 Westport Plz
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100 reviews shown

10/10

Exceptional

15 Feb 2026

Scott

Clean room and courteous staff
Great location

Leisure Family

2/10

Poor

15 Feb 2026

Corey

The hotel was nice. But I didn't get much rest. There were screaming kids everywhere. Playing hockey in the hallways, constantly slamming doors, the lobby was filled with loud kids and they totally trashed the place. Couples were arguing and lots of loud music.

Partner

2/10

Poor

01 Jan 2026

Wendy

We were awakened from our sleep numerous times between 2:30am and4am with ppl banging on the doors and running, check out was at noon and housekeeping entered our room unannounced at 8am, the room itself was beautiful

Leisure Partner

10/10

Exceptional

15 Dec 2025

Kobe

Room was clean and it had a great view on 11th floor. I love that there is a little plaza/mall attached to the hotel it’s very nice. Overall it was a great stay and I will be staying her again in the future.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Terrance

Great room and great access to restaurants and shopping.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Michael

It was great!!

8/10

Excellent

18 Nov 2025

John

Clean rooms

Partner

8/10

Excellent

27 Oct 2025

Angie

Room clean, staff was great! Have been here multiple times! Will be back soon!

Leisure Partner

10/10

Exceptional

28 Sep 2025

Jacob

Sheraton was very clean and comfortable, I have no complaints.

Partner

10/10

Exceptional

22 Sep 2025

Pam

Excellent. Would recommend it 100%

10/10

Exceptional

03 Aug 2025

Donna Lou

Only 1 night but was a great room

Leisure Self

10/10

Exceptional

10 Jun 2025

Hannah

The parking lot had plenty of space. It’s located in a nice, quiet area, right outside of the city. Enjoyed our stay. The hotel workers were friendly and it was a clean building.

Partner

10/10

Exceptional

08 Jun 2025

Darlene

Clean room

10/10

Exceptional

06 Jun 2025

Meagan

Hotel and staff were both excellent.

8/10

Excellent

18 May 2025

Vickie

Awesome stay

Awesome hotel, very clean, plenty parking. Friendly service. Lots of shopping and eateries around. Hotel also includes a lounge and a restaurant.

Friends_and_family Family

10/10

Exceptional

17 May 2025

Julia

Cushy comfort

Highly spotlight my stay. Very comfortable and clean.

10/10

Exceptional

09 Mar 2025

Ashley

Nice clean hotel and an easy 2 min walk to the Farm Toy Show we were attending. We dined at the hibachi restaurant thats attached to complex hotel is in and it was perfect. Kids enjoyed the pool area as well.

Friends_and_family Family

10/10

Exceptional

07 Mar 2025

Todd

Choice checked us in and was absolutely amazing in handling an issue we had.

Business_and_leisure

10/10

Exceptional

27 Feb 2025

William

I liked the bar had a food menu.

Business Self

10/10

Exceptional

12 Jan 2025

Jeffrey

The newly remolded rooms are a minor plus!

10/10

Exceptional

26 Dec 2024

Maksim

Liked it overall

10/10

Exceptional

24 Nov 2024

Martin

Excellent

Leisure Family_with_children

8/10

Excellent

17 Nov 2024

Sidney

Good

10/10

Exceptional

03 Nov 2024

Verified traveler

Sheraton

Updated property. Easy access.

Friends_and_family Family

10/10

Exceptional

20 Oct 2024

Larrykristie

The only thing was no handicap bar in the restroom otherwise everything was great!

8/10

Excellent

24 Sep 2024

Mike

It has been nicely renovated. Makes for a fun place to stay.

Leisure Partner

8/10

Excellent

08 Sep 2024

Neil

Good

10/10

Exceptional

04 Sep 2024

Curtis

Leisure Partner

8/10

Excellent

01 Sep 2024

Annette

Property was clean. Staff was professional. The bar was great. Bathroom was great. Good lighting for doing make up and getting ready. Our air conditioner was loud and making weird noises. The pillows were not that comfortable.

Leisure Partner

10/10

Exceptional

26 Aug 2024

Carrie

The shower in the room had hair in the bottom of the tub and on the ceiling. A little attention would help.

Business

10/10

Exceptional

11 Aug 2024

Karen

Very nice and affordable

Business

8/10

Excellent

21 Jul 2024

Kristiann

Lots of fun

6/10

Pleasant

18 Jul 2024

Laura

The non-pet rooms were clean and comfortable. The pet room we booked for one night was dirty and not well maintained.

2/10

Poor

05 Jul 2024

Lashonda

I made a reservation for two beds I was only given one bed….also when I booked I was told that it would be a firework show and they canceled the show messed our holiday up…Pissed customer

Leisure Family_with_children

6/10

Pleasant

05 Jul 2024

Alex

The rooms were nice and comfortable but the smell was really bad especially in the hallways.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Monica

Staff was friendly and helpful. A lot to do in the plaza are. Rooms are clean and beds were comfortable.

Leisure Partner

10/10

Exceptional

25 Mar 2024

Kevin

It was close to a lot of entertainment areas.

Leisure Partner

10/10

Exceptional

27 Dec 2023

Rayko

Family Time 4 Christmas.

Because my auntie use 2 work there I love being there even now. Gym/Weight Room access is great. I'll be back in the Summer.

Friends_and_family Family

10/10

Exceptional

05 Dec 2023

Drew

Favorite Spot

We love Westport Plaza and always stay at least once a year. We want to stay at the Sheraton but it is usually too expensive for us but we were able to use points to get money off our room. We love the Sheraton. It is walking distance to our favorite spots (Funny Bone and restaurants) there is a bar in the lobby and so many things to do. The rooms are great and service is outstanding.

Partner

6/10

Pleasant

01 Dec 2023

sharon

A reliable, basic stay. The facilities are a bit dated, but the location is convenient and has access to an excellent Gym. Works for a short stay.

Business_and_leisure Family

10/10

Exceptional

28 Jul 2023

Eli

Excellent location. Close the airport and St. Charles. The staff is very friendly and willing to provide assistance.

Leisure Family_with_children

6/10

Pleasant

16 Jul 2023

Justin

My first room was overrun with the smell of sulfur and the room i was moved to was worse. I seen hairs and grime in places one would not feel easy about.

Self

6/10

Pleasant

10 Feb 2023

Kenya

We paid almost $200 for one night. We booked a king sized room. Upon check in we were given a double queen room. The staff moved us thankfully but not until I informed them of the issue. The pool \"was missing a part\" and therefore unheated. It was too cold to swim in. Everything looked beautiful, but the windows in our room were allowing in lots of cold air (bad seals?). Overall, I would not return. I expected a lot better for such a high priced room.

Leisure Partner

10/10

Exceptional

19 Dec 2022

steve

The rooms were spacious and extremely clean.

Business Self

8/10

Excellent

30 Nov 2022

Dwight

A steady choice for me when in St. Louis. I've booked this hotel a few times. The level of service is always consistent. The property is clean and conveniently located around lots of shopping and places to eat.

Business_and_leisure Family

8/10

Excellent

19 Sep 2022

Linda

The room would not stay very cool. Every time the air shut off we got very warm very quickly even with trying to adjust it. The coffee pot in the room was not clean.
The beds were comfortable though, shower was great, and noise in the hotel was very minimal.

Partner

2/10

Poor

18 Sep 2022

Sarah

The room smelled moldy and musty.

Partner

6/10

Pleasant

11 Sep 2022

Richard

Our room smelled like a mechanical room, seemed to be dated.

Leisure Partner

10/10

Exceptional

25 Aug 2022

RAYNARD

Good location and parking. Elevators grimy

Business Self

4/10

Poor

23 Aug 2022

Jaime

We booked what we thought was non-smoking room, unfortunately, when we checked in and got up to our room it smelled like stale cigarette smoke. The hotel happened to be booked solid for the evening as there was a concert nearby or we would have asked for a new room. The rooms are in desperate need of updating and a refresher. Once we checked in we understood why the room was $100 cheaper for the night than other hotels nearby. This used to be a nice hotel, not so much anymore.

Leisure Partner

8/10

Excellent

22 Aug 2022

Amy

The property seems a bit dated.

Leisure Family

2/10

Poor

22 Aug 2022

Verified traveler

Don’t stay here!

The girl at the desk was disrespectful. My wife got her arm caught in elevator .. it closes really fast and she went to put her arm in to keep it from closing. Dosent work like other elevators. It’s just ok and really nasty!

Partner

8/10

Excellent

08 Aug 2022

Ashley

Very clean hotel. The lobby smelled very heavily of an air freshener or cleaner. Once we got off the elevator on the floor our room was on we were hit by a musty smell. Everything was very clean though. The staff members we encountered at the front desk were not very friendly. We attempted to use the indoor pool, but it was locked. (We waited 20 minutes for someone to unlock it, but he was managing 2 properties.) We also tried to eat the breakfast, but no one else was in the dining room by the time we made it down there and no server ever came. Overall it was a decent stay and the beds were comfortable. However, for the price the staff should’ve been welcoming and there shouldn’t have been a musty smell.

Leisure Family

10/10

Exceptional

06 Aug 2022

Wendy

Online check-in was great and the facility was nice

Leisure Partner

8/10

Excellent

03 Aug 2022

Ashley

It was nicer than expected considering the price was very affordable

Leisure Partner

10/10

Exceptional

26 Jul 2022

Rob

Fun place, close to Westport plaza

Leisure Partner

10/10

Exceptional

24 Jul 2022

Thomas

Room was nice but couch cushions had stains on them. Room smelled musty. Needs to be updated.

Leisure Self

4/10

Poor

17 Jul 2022

Richard

Most of the gym machines were broken, windows didn’t work, funky smell in both of our rooms, sofabed absolutely unsleepable, dresser drawer wouldn’t stay shut - had to tape it in place, sometimes no cold water from tap, great staff, though.

Leisure Family

4/10

Poor

17 Jul 2022

Jessica

Awesome pool, unkept property.

This was the dingiest $300 hotel room I can imagine. From dust around every baseboard to some stains on the couch, a dirty toilet tank and raggedy bed linens. We stayed for the pool at the adjacent property which was AMAZING (though also rundown with broken tiles) but for $300 the pool was not worth the icky feeling of the room maintenance.

Friends_and_family Family

8/10

Excellent

16 Jul 2022

Elijah

The friendliness of the staff

4/10

Poor

11 Jul 2022

Valerie

Hotel is outdated for the rating and price. Door knob fell off to the adjoining room. Other guest were loud and banging on doors late into the night. Noise from surrounding area could easily be heard. Pull out sofa was worn down and didn’t have pillows or blanket.

Leisure Family_with_children

8/10

Excellent

29 Jun 2022

Robert

Shearton Westport was comfortable

My stay was good. I was attending my 59th HS Reunion. The room was comfortable, the location was central and, despite being next to a confluence of freeways, the room was quiet. Staff was friendly and I was able to get fresh towels when needed. A range of restaurants and pubs were nearby.

Friends_and_family Friends

10/10

Exceptional

27 Jun 2022

Randy

Quite solid pick

Nice hotel. Sold out but no issues.
Room was large and bed comfortable. Some small signs of wear but they have been updating.

Friends_and_family Family

10/10

Exceptional

26 Jun 2022

Shea

Very nice

Leisure Partner

2/10

Poor

13 Jun 2022

Aundre

Property rooms were dirty, and outdated. The lobby was fine but the rooms were two thumbs down

Business_and_leisure

2/10

Poor

13 Jun 2022

Lora

Employees Need to communicate

1st of all. My reservation was for a deluxe King Bed room, I was put into a double queen business room. very cramped. The front desk said that was all they had, I should've been told that ahead of time and option to turn down. 2nd. the room was dirty, looked like no one had swept the floors. The top duvet had holes in it and very used. The bathroom was out of conditioner in the bathtub, Didn't know until it was to late. There was no information in the room as far as when the restaurant was open. No information on times of serving meals. I called down and asked front desk if restaurant was open she said yes. When I got down stairs all that was open was the lounge and I had to order food there. This was after I tried to call one of the restaurant on your map and only to find out it was closed. Should be taken off your map. I asked the front desk on Friday night about breakfast and was told it was served from 6:30 til 11. I went down at 10:20 a.m. and the buffet was closed. and they stop serving breakfast off the menu at 10:30. The waitress saw how upset I was and at least let me fill a plate from the hot food that was still out everything else was already put away. She said they stop serving buffet at 10. Should have been told. My Sunday morning experience was listening to the waitress using curse words to talk to the other waitress, and she began shutting down the buffet at 9:50, After a lady had just asked about it before bringing her party down. syrup was expired in 6/20.

Partner

10/10

Exceptional

12 Jun 2022

Tina

I was actually quite disappointed in this hotel, but the staff was wonderful. We had a great check-in and got to check in early and use the pool which was perfect. The negatives: Out of 7 outlets in the room, only 2 worked. The outdoor pool was dirty and full of flies. The hot water in the sink in the bathroom was broken, so no hot water in the sink. They only give 2 towels, so if you stay more than one day, you will need to ask for more. The water in the outdoor and inside pool were freezing, so we could not get in the water [plus with the flies, we didn't want to]. The hotel website shows they had an outdoor pool, but upon check-in, we found that we had to drive over to the sister hotel \"The Chalet\" to use the outdoor pool. The indoor pool area was SO humid and definitely needed an update to the chipped painted walls. The sauna was next to the indoor pool and I'm guessing that's why it was so hot and humid. I also read that this hotel. I received an email the day before our stay telling me the only restaurant would not be open and minimal room service. We love the area because there are restaurants around and in walking distance, so that wasn't a big deal. The beds and pillows were very comfortable though. I will not be staying at this hotel again. I think it is just old and needs an update. The bartender was fabulous though and would like to give her a shout out!

Leisure Friends

6/10

Pleasant

23 May 2022

anna

the room had stains and pillows smelled like humid and \"musty\" , tub in the room had drain issues so that took a while, carpet had some stains and hardboard seen better days

Business Partner

6/10

Pleasant

06 May 2022

Jennifer

Reasonable clean room, pretty registration area.

Everything felt kind of worn out to be charging $300 per night

Leisure Family

10/10

Exceptional

20 Apr 2022

James

Very comfortable room. The airport shuttle was especially convenient.

Leisure Family

2/10

Poor

19 Apr 2022

Michael

No breakfast. We stayed five nights and received room service once. No microwave in the room. Very few hangers. Pool out of service for a couple days. Smokers just outside our room. We won’t return.

Leisure Family

6/10

Pleasant

21 Mar 2022

Bryant

Great property, but the front desk person was not friendly.

Leisure Family

2/10

Poor

21 Mar 2022

MIsty

We were first told they had no rooms available. After we walked somewhere else we were told no our room was actually here. Once checking in headed to our room only to find out our room cards didn't work. No apology or anything just offered a refund. We ended up leaving and not even staying. Super frustrating situation.

Leisure Partner

10/10

Exceptional

11 Mar 2022

Thomas Ivan

Coffee

Leisure Self

8/10

Excellent

21 Feb 2022

Royce

The ability to stay in one place and not have to drive to different venues

Leisure Partner

2/10

Poor

25 Nov 2021

Abby

I booked a hotel stay for the wrong day and was unable to get a refund. I am very upset about it. It was a waste of money and no one was able to help me out.

Self

4/10

Poor

23 Nov 2021

James

Stayed for 4 nights, prepaid via Expedia. Was overbilled by the hotel for 2 nights. Have repeatedly tried to contact someone at the hotel for these overcharges, but they will not return my calls.

Business Self

10/10

Exceptional

21 Nov 2021

dorthea

The customer service was outstanding

Business_and_leisure Family

10/10

Exceptional

05 Nov 2021

Kolton

2nd stay, was pretty nice.

Leisure Friends

4/10

Poor

28 Sep 2021

Verified traveler

Unhealthy conditions

The room I was assigned contained mold, lots of mold on the walls.

Business

10/10

Exceptional

13 Sep 2021

TRACY LYNNE

Very nice, comfortable bed and bedding, nice room space and other furniture

Leisure Partner

10/10

Exceptional

12 Sep 2021

Steve

Check in lady was extremely helpful when changing on our room

Leisure Family

10/10

Exceptional

29 Aug 2021

RAYNARD

I stay there once a year on business and facility and staff are excellent

Business Self

8/10

Excellent

25 Aug 2021

sharon

The hotel itself could use a refurbishment. All tired and dated. However, the location is convenient for Westport Plaza environs and the airport, and the staff are unfailingly polite and helpful.

Business_and_leisure Partner

8/10

Excellent

24 Aug 2021

Marvin

I did not like the staff and the breakfast process.
On my first day there I went to bar to see the menu to decided if I would eat there or out. There was only one customer. Bar maid had helped this customer I was the only other person there she never acknowledged me or offered to help after 3 min so I left. Poor service!
The next day when I arrived for breakfast at 10:50 AM (10 min before closing), they told me they could no longer serve me, I could only do take out. I felt as if she tried to persuade me to eat at the chalet because they did not want to cook before closing. The waitress knew Sheraton's other restaurant was on the property but did not know where it was. (Below expectations).
I decided to order take out anyway. After being told it would take 10 minutes, I was later told it would take 5 more minutes because they did not have to go boxes.
It is hard to know if they did not to serve me because it was so close to closing or if they were unprepared to do the main function of their job.
After paying Expedia Sheraton also billed me. I disputed it and they say they will reverse it.
Outlet on their lamps so its easier to charge my phone with out having to unplug lamps.
I loved the gym, I recommend that they put sanitizer in the gym, which would allow customer to wipe down the machines between usage. Or at least wipe hand.

Overall Sheraton merely met expectation, but the staff and processes for dining were below expectation. I will look elsewhere next time.

Leisure Self

6/10

Pleasant

23 Aug 2021

Chris

not bad...

Great location....free breakfast was a joke ...lots of cool stuff close but we were there 3 days and our room never got cleaned

Friends_and_family Family

10/10

Exceptional

22 Aug 2021

Verified traveler

It was nice overall except for not having a working USB PORT in the room

Leisure Family

4/10

Poor

08 Aug 2021

Verified traveler

Rooms were hot, the group next door brought it to the attention of the staff and nothing was done.

Leisure Family

6/10

Pleasant

06 Aug 2021

Heather

Expected better for that price

The hotel is nice, but the breakfast is a joke (only grab and go), and the service was just ok. They gave us an extra charge and it was a huge hassle to get it removed. I waited on hold for an hour and it took 2 weeks before the money was refunded. Also it's very far from town with no public transportation, so if you don't have a car, this is not a good option.

Business

8/10

Excellent

06 Aug 2021

Verified traveler

My only complaints, is that it seemed a little outdated and my room smelled weird.

Business_and_leisure Family

10/10

Exceptional

18 Jul 2021

Verified traveler

I love the westport area. Only negative, new starbucks inside hotel complex was very difficult to find.

Leisure Friends

6/10

Pleasant

12 Jul 2021

Darren

Not nice for the money

Was a quiet stay, but first room was stinky and we were able to get another room. Room was clean except for ac unit moldy around window sill. Pool area was gross needs big time update. The whole hotel needs an extreme update inside and out. Pretty much stuck in the late 1970’s early 80’s.

Friends_and_family Family

8/10

Excellent

10 Jul 2021

Verified traveler

Staff was AWESOME!!

Leisure Partner

8/10

Excellent

04 Jul 2021

Verified traveler

Good Spot/Friendly Staff

The Staff was friendly & helpful.
The room had a couple of cleanliness issues, that weren't a huge deal to me, but might have been to others.

The biggest hiccup was, the card/account hotels.com used to pay for my room, after i paid for it, was declined & the hotel ended up charging my personnel card for my nights stay... 😞

The hotel fixed this the best they could, but still have to wait 3-5 days for my money to be back on my card.

Definitely made the rest of our trip a little more stressful, being as the extra charge messed with our gas & food money.

Friends_and_family Family

6/10

Pleasant

04 Jul 2021

Verified traveler

I liked the location of the property and the pricing of the room. The facility is showing wear and isn't the cleanest. Breakfast was advertised as being included with a photo of a breakfast bar, but was not as advertised. The \"grab-and-go\" was from a poorly stocked mini fridge and awful coffee. The check-out procedure wasn't outlined since payment was made through 3rd party. Checked out at 8:00am but late check-out fee was applied to card on file. Overnight stay was comfortable, but amenities disappointed.

Leisure Partner

6/10

Pleasant

29 Jun 2021

Verified traveler

Location was nice, centrally located for getting around the St Louis area. However the hotel was not very clean, everything is kind of old and dated. Looks good at first glance but definitely by the end of the first day there we knew it was a little on the dirty side. Hotel could definitely use a facelift on the outside and in the rooms.

Leisure Family_with_children

8/10

Excellent

29 Jun 2021

Ryan

Good

Friends_and_family Family

4/10

Poor

27 Jun 2021

Verified traveler

4/10

Poor

19 Jun 2021

Verified traveler

2 rooms we were given had been under repairs. Should finish a construction project before guests would sleep there. 2nd one had a hole in the wall behind the door. It was late and room was clean otherwise. We just dealt with it.

Leisure Family

10/10

Exceptional

01 Jun 2021

Verified traveler

Very easy check in.

Leisure Partner