Name: Homewood Suites By Hilton St. Louis - Chesterfield
Address: 840 Chesterfield Parkway West, Chesterfield, 63017, US

8/10

Excellent

01 Aug 2026

Steven

Full kitchen and separate bedroom were our hot buttons.

When we arrived to check in all Hilton properties including some international hotels had a significant computer glitch which prevented check-in. It was down for hours.

After about an hour waiting the check in staff gave us a room with instructions to lock the door just in case another guest used the Hiltons app to check in and got the same room they gave us.

Bottom line Hilton doesn’t have a plan B when their check in system goes down.

We enjoy Homewood Suites and will use them again as we travel the US this summer.

10/10

Exceptional

31 Jul 2026

Barbara

Staff are excellent!

6/10

Pleasant

29 Jul 2026

Deborah

Beds were comfortable. Front desk staff very pleasant and helpful. The TV in suite sitting room was not totally functional. Shower drain didn’t drain well. The side door to the parking lot didn’t lock even at night.

8/10

Excellent

27 Jul 2026

Hannah

The hotel served our main purpose. We needed a nice, safe place to sleep 6 comfortably and that is exactly what we got. The staff was very nice. We had to request the sofa bed pillows and sheets and extra towels to accommodate all 6 of us, but they were quick to assist with that. The mattress was comfortable, but the bedding did not seem to fit the bed at all. We had queen beds and the sheets said full/double. I think overall if the carpets do not get changed ASAP, they need a serious shampoo and need to be vacuumed regularly. The stairwell, halls, and elevator floors you can tell rarely get vacuumed.

10/10

Exceptional

24 Jul 2026

MGBENTA

The room was clean. The staffs were nice. The breakfast was perfect my kids loved it
I like the kitchen had everything I needed.
That was amazing.

4/10

Poor

23 Jul 2026

Justin

Might be a nice place after renovation. Right now, it smelled like smoke inside on the first floor in the back hallway. We arrived on a Sunday night and the trash was piled high inside the back entryway (food garbage and all) which smelled terrible.

At night we got a note under our door that said that workers will need access to our room throughout the week for renovations. We were only there one night so it didn't affect us but it would have been unacceptable if we were there longer.

We usually like Homewood Suites....this one was not good.

10/10

Exceptional

23 Jul 2026

Becky

Everything was clean as expected.
Breakfast was hot and delicious.
Staff was exceptional

2/10

Poor

21 Jul 2026

Robert

Yes

10/10

Exceptional

18 Jul 2026

Cindy

Our room was wonderful will stay again

Partner

4/10

Poor

14 Jul 2026

Ryan

We got to the hotel, and found out after we checked in that the pool wasn’t even usable. The hotel staff didn’t let us know that it wasn’t working, which was one of the main reasons we wanted to go there.

4/10

Poor

09 Jul 2026

Sarah

Property is under reconstruction. Kids running and playing in hallways. Had to walk down 2 very long hallways to get to our room. Limited elevators. Furniture stashed in hallways. Room itself was nice. Overall experience-not so much.

Partner

2/10

Poor

07 Jul 2026

Angela

Did not have any intranet the entire time there and could not reach anyone at the front desk

10/10

Exceptional

06 Jul 2026

Lana

Very nice hotel. Clean rooms and nice staff!

Family

10/10

Exceptional

06 Jul 2026

Cyndi

The experience was absolutely wonderful ! Clean rooms, staff the most helpful I have ever encountered And just overall great experience

Friends_and_family Family

2/10

Poor

05 Jul 2026

Teresa

I didn't like the last day of my stay was terrible. The television didn't work the cable was out from 12pm on Saturday until I checked out at 5am sunday. The manager was not helpful at all. She said the maintenance man was off from work Saturday during the holiday. So I give the hotel a bad rating. My money should be refunded for the last day no television. PERIO!!!!!

Partner

6/10

Pleasant

05 Jul 2026

Christopher C

It was clean place but the internet didn’t work half of the time and so the tv wouldn’t work either. They only cleaned our room once and never brought towels when we asked for them. I had to go to the front desk and get them myself.

Friends

8/10

Excellent

30 Jun 2026

Kathleen

Only one TV remote worked for both rooms. Batteries were good it just didn't work. The door handle to the bedroom was about to fall off but everything else was just fine. We had 6 people and only 3 towels so that was a pain but manageable. Clean, A/C worked well. No sheets for the fold out sofa but we went and asked for them also. Nothing bad to ruin a vacation.

Family_with_children

10/10

Exceptional

26 Jun 2026

Brent

Na

Family_with_children

10/10

Exceptional

25 Jun 2026

Allison

I was happy with our room/suite! It was nice and clean.

Partner

10/10

Exceptional

18 Jun 2026

Rona Sue

Wish every hotel was as nice as this one!

Self

10/10

Exceptional

13 Jun 2026

Kaitlyn

The room was clean and comfortable, the breakfast was good and the staff were wonderful!

Family_with_children

10/10

Exceptional

26 May 2026

Lisa M

I didn’t expect the pool to be closed in May, but it was a closed for the season. The breakfast was excellent every morning with lots of options and responsive staff. The hotel staff were nice and responsive. No trouble getting extra linens, blankets or towels. I was by the exit door that slammed quite a bit. Otherwise it was a quiet place to stay for a few days. Only 2 Accessible rooms in the hotel. So be sure to call and verify. I selected accessible room through Expedia and did not receive one. The room was very clean and had a nice kitchen. The lobby has
Late night snacks and frozen food available. Grub hub delivery is free for the first order I believe. I would recommend this property.

Family

10/10

Exceptional

25 May 2026

Alesia R.

We were in St. Louis because my father was dying and we’re there to support my mother and spend time with my father. The staff learned of this when we need to extend our stay. They not only extended but got us a better rate for those day. They were very helpful and friendly. The breakfast was very good.

Friends_and_family Family

8/10

Excellent

25 May 2026

Mahamadou

Friendly staff, Breakfast was decent.

Family_with_children

6/10

Pleasant

24 May 2026

Katherine

The 2 TVS in the suite didn't work the first night. Supposedly it was lightning strike the second night they worked... Miracle I guess. Had to replace the key cards a couple times had many problems getting in the room and the outside door continuously. One time the key would work on the room, but not the outside door. The next time, it wouldn't work on either. We were continuously calling each other to come let us in. I booked on hotels.com specifically intended for 6 people to stay. So I know what I chose for a room. 2 doubles and a pull out. We were given a king and a pull out. They told me there was nothing they could do that it was hotel.com's fault and offered to sell me another room. $486 for two nights. I was not buying another room. Additional guests 32 of us total group. We put some of the kids together in other rooms, with other people in our group. Also our room was handicap accessible, so I had a double headed shower. The first night when turning on the shower, the handle to the the handheld wand shot off and hit the opposite wall, along with water shooting out, we were able to get it back on and just went on with a moderately dripping handle and with low water pressure. We had initially called the hotel to block off a group of rooms, and they told us just to go online and book them. Our sporting event, we were attending went fine but I'm not sure we will be staying there again. A bit disappoiting when spending that kind of money singly and as a group.

Friends_and_family Family

2/10

Poor

21 May 2026

Tonya

Rooms were not clean at all, dirty dishes put away, bathrooms not clean, hallways had trash piling up. No internet for over a week. This has to be the worst hotel I have stayed at so far in St. Louis and I stay weekly for business travel. Run.

Self

10/10

Exceptional

20 May 2026

marcee

Nice quiet location. Very clean, well lit parking. Would stay here again.

Friends

10/10

Exceptional

20 May 2026

Reda

Good

Family_with_children

10/10

Exceptional

18 May 2026

Gary

The pool is outdoor, which we didn't realize before and it was closed still for the season. Other than that, a. Great stay!

Friends_and_family Family

10/10

Exceptional

14 May 2026

Gerardo

Clean, up to date, modern rooms with nice desk chairs. Comfy bed and great breakfast.

Partner

10/10

Exceptional

06 May 2026

Amy

The room was clean and comfortable. Breakfast was really good. I’m gluten-free and dairy free, and was still able to find some good options. The lady at the front desk was very sweet. I will definitely return!

Partner

8/10

Excellent

04 May 2026

Taichiro

Looked very new and clean. Staffs were all helpful (except when checking out in the early morning no one was at the front, had to wait for 5 minutes). Breakfast was not great but good enough. The main problem was that their wifi was out of service. They didn't tell me until i asked. Comfortable bed. Plenty of parking. Very convenient for my stay. Would stay again but I'll check about the wifi before booking.

Self

10/10

Exceptional

03 May 2026

Joanne

Rooms looked beautiful and welcoming. Very clean and quiet. Decent breakfast

Self

6/10

Pleasant

29 Apr 2026

Sarah

The room was ok, lights flickering constantly. The TV in the living room did not work. We went downstairs to tell them they sent someone to look at it, but never returned to fix the Internet so our TV never worked. We initially went down there to let them know we unplugged it because we smelled a burning smell. The faucet dripped in the bathtub no matter how tight we turned it. Our last morning we had to come down three flights upstairs with a suitcase that was extremely heavy. The handle broke on it because we couldn't use the elevator.
The staff in the breakfast area also stood in the way of guest, getting breakfast, gossiping about the shift before them.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

David

Great!

6/10

Pleasant

11 Apr 2026

Candis

There was a bug in my room when I got there. The workers said it was due to the woods surrounding the hotel. We were moved to a different room. The cleanliness was average. The pillows were horrible. I was there for only a night. We had a place to sleep.

Partner

10/10

Exceptional

05 Apr 2026

Leslie

I love the size of the rooms and the friendly staff.

Partner

6/10

Pleasant

29 Mar 2026

Joshua

Check in was late, shower body wash was empty and we had in infestation of lady bugs. Staff was awesome and property was clean.

Family_with_children

10/10

Exceptional

22 Mar 2026

Ann

Perfect!

8/10

Excellent

22 Mar 2026

Stephen

Lobby area was nice. Bathroom could use a makeover. Beds were comfortable. Kitchen area was a nice addition. Rooms were quiet.

10/10

Exceptional

19 Mar 2026

Nikki

Our stay was short but everything was great. they upgraded our room upon check which was a nice surprise.

Friends_and_family Family

2/10

Poor

19 Mar 2026

Jorge

Pool was closet so that is fine, breakfast very good

10/10

Exceptional

26 Feb 2026

Avigail

Clean room, attentive staff, easy location. Great for a family stay.

Family_with_children

10/10

Exceptional

18 Dec 2025

Sarah

Glad I read the fine print before hitting send. Very slick Expedia. This hotel was fabulous. My check-in experience was horrible due to Expedia! Expedia hadn't sent my reservations to the hotel even though they had already CHARGED ME! We ended up having to wait for around an hour or so while the head hostess did her best to work this out. I could hear she was having trouble with the people with Expedia. Several Expedia representatives transferred her again and again, all while my exhausted 4 young children cried and acted silly in the lobby. The hotel's staff was amazing, and helped me entertain and even feed my children as we were forced to wait. This hotel has hired the most wonderful and accommodating staff that I have ever experienced in a hotel. This experience would have been much worse if it wasn't for the kind staff. At one point, the person from Expedia said they would send us to a different location in the area. I said no, we needed this exact hotel for our vacation plans. The hoastess assured us she wouldn't let that happen. FINALLY, Expedia sent over our booking. We got our room, only to find that instead of the double queen room I booked, we had a single king suit. Now I'm worried how much Expedia charged me, and all 5 of us had to sleep in one bed. Not the best night, but at least we had a clean and beautiful room. Homewood Suits, you get 5 stars! Expedia, I wouldn't reccomend you to my worst enemy!

Leisure Family_with_children

10/10

Exceptional

05 Dec 2025

Kelly

Clean, convenient location to shopping.

Leisure Family

8/10

Excellent

19 Nov 2025

Kayona

Nice staff
Clean, need more TLC to the bathroom / kitchen

Business_and_leisure Family_with_children

6/10

Pleasant

11 Nov 2025

Kelly

The fridge was barely cold. Dishes in cupboard were dirty. Bed was comfortable.

Leisure Family_with_children

8/10

Excellent

31 Oct 2025

Courtney

Staff was less than

10/10

Exceptional

29 Oct 2025

Melanie

Clean

10/10

Exceptional

27 Oct 2025

Jessica

Thank you for caring about how clean your hotel is.
Was everything perfect no but it was by far the cleanest stay we had had recently.
Everything was clean except the ceiling fan which was a little too dusty for me but a quick wipe down and all was good.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Yordanos

Nice place to stay

8/10

Excellent

17 Oct 2025

Jennifer

Jamie at the front desk was EXCELLENT, she was very helpful and always greeted me by name when we crossed paths throughout the week! It is very clean and well-maintained but the drain stopper in the bathtub was out and off to the side, which was strange and looked like there was some maintenance going on, but no one fixed it when the room was cleaned. The bed was not very comfortable but the facility itself, the better-than-average breakfast, and the great staff will make it a return place for me.

Business

10/10

Exceptional

15 Oct 2025

John

The staff was excellent. They took care of us after we had to leave another roach infested hotel.

10/10

Exceptional

11 Oct 2025

Diana

Nice room. Clean and comfortable.

Leisure Family_with_children

6/10

Pleasant

28 Sep 2025

Nikolas

Bed was so hard you might as well sleep on the floor. Dishes in the cabinet were dirty as well as dishwasher. Breakfast was ok. Mostly made for making breakfast burritos.

Leisure Family

2/10

Poor

22 Sep 2025

Rachel

My kids found a big mounting screw in the floor. The floors were so dirty my kids feet and legs stayed black anytime they touched them and my husband has nicknamed it district 12. It took my husband 4 days to get a functioning bedside lamp, and a whole day to get a toilet unclogged. Both of which the front staff were rude about. The ceiling fan rattles all night, the freezers ice maker doesn't work. The bedding is too small for the bed so someone constantly comes uncovered. And it's not a greatly comfortable bed to begin with. I usually really like Homewood suites but this one was horrible.

Leisure Family_with_children

6/10

Pleasant

14 Sep 2025

Armeia

Location was great

10/10

Exceptional

08 Sep 2025

Jeff

The room was a little musty smelling but once the AC ran for a bit it was fine.

Self

8/10

Excellent

08 Sep 2025

Minnie

Great hotel stay

Room was fine until the air conditioning went out. The staff was able to get us moved into another room. Will definitely come back here again.

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Tiffany

Great stay!

Leisure Self

6/10

Pleasant

31 Aug 2025

JEANNE

Great room, but pull-out bed/couch is extremely uncomfortable.

Leisure Partner

8/10

Excellent

31 Aug 2025

Ritu

Clean property, friendly staff, standard breakfast, clean new rooms, safe parking but only 2 elevators very far from rooms.no elevators near the back suites

10/10

Exceptional

25 Aug 2025

Courtney

Joy at the front desk was super friendly!

Leisure Family

8/10

Excellent

22 Aug 2025

Maria

Room was clean and well supplied. Staff was friendly and helpful. Easy access to parking and convenient options for food or walking dogs near by.
Dog relief areas clean and stocked with bags for convenience.
What needs attention: Used laundry area, machines were dirty.
Frequently use stairs to reach/exit floor and it was noticeable they were not vacuumed during four days stay.

Leisure Pet

8/10

Excellent

16 Aug 2025

Kristi

It was ok.

Leisure Family

10/10

Exceptional

14 Aug 2025

Barbara

Great

10/10

Exceptional

30 Jul 2025

Barbara

Clean and quiet

10/10

Exceptional

30 Jul 2025

Adam

The breakfast staff was wonderful and hello. The breakfast was wonderful. Whoever knew that you would find Carnitas on a continental breakfast in a hotel. A taco bar wow that was amazing room had some cleanliness issues mainly the hair on the floor and dog hair on the couch. And the hallway carpets look like they could be really deep cleaned but other than that, we really enjoyed our stay.

Leisure

10/10

Exceptional

28 Jul 2025

Adam

Had a wonderful stay here at this hotel. There were a few things that can be improved upon, (cleanliness of hall carpet and vacuuming the rooms better) but the breakfast was amazing. The breakfast staff the ladies were wonderful. I mean, who does not want Carnitas for breakfast. That was an amazing surprise. Thank you so much for a wonderful stay.

Business_and_leisure

10/10

Exceptional

27 Jul 2025

Latoya

Great

Leisure Family_with_children

6/10

Pleasant

20 Jul 2025

Verified traveler

It was OK

I chose this hotel over many others for my family and my parents to stay for my son’s basketball tournament. Chesterfield is a beautiful city, so many things to do and so nice and clean and safe. I was excited to have suites for our family which includes small kitchens and multiple beds. My first experience was not great as our room was not ready for us at 3:30 when check in is at 3:00. One room was ready so they said we could go up to that room and they would call up when the other was ready as it was already cleaned but “under inspection”. We waited and 30 minutes later we still had no call. I went down to the desk and she she called and said they were inspecting, as if that’s not what she had already told me. Waited about 15 more minutes and we needed to leave for our event and she said oh yeah we have your room ready. We just got the key put our stuff in our room and left. When we got back I noticed stains on the sheets, there was no extra toilet paper, only 3 towels for a room to sleep 6, and there was no extra linens for the pull out couch. I had to go down and get them at 11:30pm. The breakfast was great, a lot of variety and they kept it well stocked. The pool and outside area were great and very nice. The staff were very nice and helped with anything I needed.

Friends_and_family Family

8/10

Excellent

19 Jul 2025

Kimberly

Room initially was not vacuumed upon first checking in but upon calling front desk it was resolved and the remainder of the stay was great. Convenient location for our needs and felt safe. Staff were always friendly. I especially appreciate Donna and Jamie for their excellent service!

Business Family_with_children

8/10

Excellent

18 Jul 2025

RAUL

Inconveniences noticed.

Homewood is my fever Hotel but the food service and variety here was not as It should be. During my week stay I came 10 min to 9am and some of the food trays were empty. I asked for the employee to supply more but he refuse as he was about to close the service. The hallway carpets were kind of dirty. Rooms were ok. I ran out of shower gel and after cleaning service they didn’t refilled. I have to ask them to bring it more…Hope they can improve what noticed.

Business Family

10/10

Exceptional

17 Jul 2025

Sarah

Great stay. Best customer service we've experienced. Super nice, informative and overall happy. The breakfast attendant was awesome. Always great to see staff enjoy their job and go out of their way to make the environment enjoyable. All staff was accommodating. Thank you.

10/10

Exceptional

13 Jul 2025

Isabel

We love how spacious the room is and the big kitchen.

Leisure Family

4/10

Poor

05 Jul 2025

Jason

Not ideal and won’t return.

We have stayed in this hotel previously, but it’s been quite some time. I doubt we will ever use this hotel again.
The dishes, utensils, and inside the cabinets were dirty. I ended up using bleach wipes to wipe down all services as the cleaners clearly don’t do it. I attempted to run a load of dishes in the dishwasher and it took the machine an extreme amount of time to run and still didn’t clean any thing off the dishes/utensils. I ended up scrubbing by hand after soaking in the sink. A spatula was coated with food particles and I couldn’t get it clean so I just threw it down in the cabinet by the trash can. The hotel can deal with it if they even notice it.
The bathroom was slightly dirty as well with multiple pieces of hair, corroded shower head (which was not movable) and an empty body wash container. We had packed a body wash just in case so we just used this instead.
Although breakfast is never a huge feature at any major hotel chain, the breakfast here was cold both mornings and offered very little. We ended up going out both times after we left for the morning.
Although the front desk was very pleasant at check-in, I doubt we will ever be returning to this particular hotel. We have had a great experience years prior at this location, but it seems that they don’t maintain very well.

Friends_and_family Family

10/10

Exceptional

04 Jul 2025

Yuliana

Very good

Business_and_leisure Family

10/10

Exceptional

01 Jul 2025

Julia

2 bath towels per room doesn’t seem enough, not sure if it was short changed or that’s their usual. Friendly staff.

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Amber

Very nice and friendly staff with a well kept room amd lobby.

10/10

Exceptional

18 Jun 2025

Emily

Great stay! I would choose it again anytime!

Leisure Family

8/10

Excellent

16 Jun 2025

Stephanie

Great location

Business_and_leisure Family

10/10

Exceptional

15 Jun 2025

Michael

Friendly staff. Great rooms.

Leisure Family

8/10

Excellent

15 Jun 2025

Teresa

Accessible to everything my family needed.

Leisure Family

8/10

Excellent

14 Jun 2025

James

The food served was very good.

Leisure Family

10/10

Exceptional

09 Jun 2025

Michael

Great experience only set back room was not ready at 3:00pm.

Friends_and_family Family

4/10

Poor

02 Jun 2025

David

Thin Walls and Questionable Housekeeping

The hotel seems new and is in good condition. We had a suite that had a kitchen in it. When we arrived their was shattered glass on the floor of the kitchen. Hard to understand how housekeeping missed shattered glass all over the floor before telling the front desk that the room was clean. They did send someone to clean it promptly, but that is really dangerous that they released this room with broken glass all over the floor.

Our second issue was that the walls are so thin in this hotel. We were on the first floor and it sounded like herds of elephants rumbling above us very often throughout our stay morning, noon and night which made it hard to sleep. The plumbing wall is also very noisy so we kept hearing really load burst when people were either using the toilets or showers in our stack.

Partner

10/10

Exceptional

01 Jun 2025

Karissa

Highly recommend especially if traveling with pets

Business_and_leisure Pet

10/10

Exceptional

28 May 2025

Kevin

Room was excellent!

Business Self

10/10

Exceptional

25 May 2025

Ramelle

Nice and clean

Leisure Family

6/10

Pleasant

24 May 2025

Diana

Good and bad

First of all when I checked in, I could hardly understand the clerk as our English was really terrible. Secondly, we found a bug in our room that was alive, crawling over my leg when I was sitting on the couch and then later another dead one in the bathroom! We asked to get a refund on the last day and they told us we couldn’t because we had booked through you. So instead, they moved us to another room per our request. The breakfast they offered was good and the gentleman on Friday morning was extremely bubbly and friendly.

Friends_and_family Friends

10/10

Exceptional

23 May 2025

KIM

Friendly staff

Leisure Family

4/10

Poor

19 May 2025

Kyria

Room wasn’t cleaned well and bathroom smelled like cannabis. Fox “news” was always on in the lobby.

10/10

Exceptional

18 May 2025

Kayona

Enjoyed my stay

Leisure Partner

10/10

Exceptional

16 May 2025

Tianya

Conveniet, clean

Business_and_leisure Family

4/10

Poor

13 May 2025

Verified traveler

Housekeeping Discussion

Our room was not as clean as we would expect. Found old candies on the floor. Refrigerator was streaky with fingerprints.

Disappointed.

Partner

10/10

Exceptional

07 May 2025

Felix

Awesome staff and property!

8/10

Excellent

05 May 2025

Ashia

Lovely quick weekend stay

It was really nice. I have really high standards and my partner talked me into it and I am glad he did. It was a nice stay for the price. Clean and good. The shower was great. Jaime at the front desk was great.

Partner

8/10

Excellent

03 May 2025

RUSSELL

The staff and breakfast were great

Leisure Family

2/10

Poor

29 Apr 2025

Stephanie

We arrived and checked into a room with hair in the bathtub, and food smears on the refrigerator. Also, the shower gel (hooked to the wall style) was COMPLETELY empty. The 2nd evening, neither of our keys worked so i had to go down to the desk for new keys They didnt provide daily housekeeping, which is fine, they state they service every other day. So i went down to the desk for clean towels, which the clerk said she didn't have any to give me. It took almost 2 hours for them to bring them to the room. Day 3, i stopped at the desk at 9 am, on the way to the funeral we came into town for, and requested housekeeping. We didnt arrive back until around 4, and no housekeeping had been done. So, once again, i had to go down to the desk. They said they would send someone. An hour passed, and they called our room to tell us that they couldnt come, and that we had left a sign on the door for privacy. First of, thats simply NOT true. We didnt leave a sign on the door, AND we specifically stopped and requested housekeeping. So now, i ask can they at least bring us towels, which they did shortly after. All in all, it was extremely disappointing to spend over $600 for 3 nights in a dirty room with no housekeeping and trash and dirty towels piling up. DO NOT RECOMMEND. Spend your money elsewhere.

Leisure Family

8/10

Excellent

27 Apr 2025

Elena

Good place

Good place to stay. Only two elevators up toward the fron of the hotel. If you reserve a room on the 2nd or 3rd floor make sure its close to the elevators if you have trouble walking. Kind of maze like finding your room. Otherwise good place to stay.