Doubletree Hotel & Conference Center St. Louis

10/10

Exceptional

18 May 2026

Alison

Easy checkin. Clean room, comfortable bed. Free shuttle to Universal. Would stay again.
.

Partner

6/10

Pleasant

18 May 2026

Donald S

Shop, cafe and restaurant were poor for a modern hotel. A good coffee shop in the lobby area would make a massive difference. Also seemed a lack of decent food options and a lot of people were clearly ordering take away deliveries from local fast food places.

Family_with_children

10/10

Exceptional

18 May 2026

Kevin

Always a great time staying here!

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Víctor

First time I stayed at this place and want to share my experience nothing bad to say about this place because everything was excellent, great customer service and people were absolutely kind and friendly I really recommend it

10/10

Exceptional

17 May 2026

Zheng

Staffs are very friendly, clean room. The location is very convenient walk to the city walk. Good experience living here in Orlando!

Self

8/10

Excellent

17 May 2026

Robert

The property is showing its age, rooms need a refresh. The staff was very friendly and the convenience to the Universal parks makes this hotel a good value

Family

10/10

Exceptional

17 May 2026

Adarius

.

10/10

Exceptional

16 May 2026

Melissa

This was a perfect location for visiting Universal Florida and Islands of adventure. It was not as crowded as other hotels in the area. Staff was extremely helpful.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Bradley

Excellent for visiting Universal Studios!

Friends_and_family Friends

10/10

Exceptional

16 May 2026

Gladys

Overall a really great hotel! Pool/hot tub are open until 11pm, gives plenty of time to finish up at Universal and come back to rest your feet. The walk to City Walk is not that far just about 15min.

Partner

10/10

Exceptional

16 May 2026

laura

Convenient to everything room was spacious and clean the parking while we were there was a mess due to construction No ADA spaces available we needed to park at a nearby business (Kobe) and walk yet we were still required to pay for parking. Cookies are still the best part of staying at the Doubletree.

2/10

Poor

16 May 2026

Meryl

The Carpet Needs to Be Replaced in the rooms. Horrible

Friends

6/10

Pleasant

16 May 2026

Gianna

Breakfast was fresh!

Family_with_children

10/10

Exceptional

15 May 2026

kendal

love this place! so close to everything. only thing -the toilet kept having issues. wouldn’t flush. stayed for 4 nights w this issue. crazy!!!!!! bathroom could use a update. but the hotel has everything to offer. the pool.!!!!!loved it! bar and food right there! look forward to coming back next time in orlando

10/10

Exceptional

15 May 2026

Kemoni

Staff was extremely helpful. Room was cleaned and restocked every time we returned. Perfect!

Partner

8/10

Excellent

15 May 2026

Katy

Lifts were a bit dodgy - buttons and wires exposed and one lift broke down several times. The food van not open for breakfast. Other than that very clean, helpful staff. Hood shuttled and good location.

Partner

6/10

Pleasant

13 May 2026

Tyshana Alysha Elizabeth

The staff was very friendly during check the check in process however I never received a welcome cookie like I previously saw other reviewers mentioned. Also there was no microwave in the room so I could not reheat any leftovers. There was also a $150 incidental fee charged that I was unaware would be charged during check in. The room was very clean but the bathroom needs to be renovated as the sink wood bottom was cracked and peeled off.

Self

8/10

Excellent

13 May 2026

Oscar

Clean rooms, and friendly staff.

Friends

10/10

Exceptional

12 May 2026

Timothy

Clean room, pool nice and big. Elevators need some attention (broken buttons, emergency phone constantly going off, somewhat dirty).

Family_with_children

10/10

Exceptional

11 May 2026

Antonio

Pool side and breakfast and cleanliness

2/10

Poor

11 May 2026

Luisa

Found food wrappers and a finger nail in the sheets. Bathroom sink was broken so water was everywhere when we washed our hands. The floor was not vacuumed. I was told I would not be charged but was. I have tried several times to call and get this taken care of. Hilton is the worse and I will never stay there again

Partner

8/10

Excellent

11 May 2026

Linda

Somewhat limited dining options, and the areas were split up without cohesion.

Self

10/10

Exceptional

11 May 2026

Melissa

The pool and hot tub area was very nice! The hotel overall was beautiful. Great location. I would definitely recommend staying there and if I was ever in the area I would stay again.

Partner

10/10

Exceptional

11 May 2026

Jenna

The room was comfortable and clean. The amenities were nice. The staff was great. The proximity to universal was wonderful.

Partner

10/10

Exceptional

10 May 2026

Laconia

Staff was very friendly and helpful. Place was really clean. Only issue was water pressure in shower. Other than that, it was a great experience.

Family_with_children

10/10

Exceptional

10 May 2026

Rodrigo

All good. Not complaining

10/10

Exceptional

10 May 2026

Vanessa

Great hotel!

10/10

Exceptional

08 May 2026

william

This is an exceptional property with outstanding staff.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Duvis

everything on the premises

Partner

10/10

Exceptional

08 May 2026

Lexus

Breakfast was amazing and staff was really nice. Taking the shuttle bus to Universal was really nice and is only a 20 min walk to it too! Totally coming back here again!

Partner

10/10

Exceptional

07 May 2026

STAVROS

Lovely property, loved how close it was to Universal. Only criticism would be how empty the hot tub was—as in water levels below the jets. Other than that the buffet was great, the amenities/dining was better than most. Front desk staff, cleaning crew, and wait staff was super friendly and went above and beyond at all times.

Family_with_children

8/10

Excellent

06 May 2026

Maykol

Great location close to everything. The pool its very specious and deep and the restaurant wasn’t bad. But the 34 per night parking with half the lot being empty…. Its awful.

Partner

10/10

Exceptional

06 May 2026

Anna

Large property. It’s on the older side but everything is well maintained. The poll is nice with a really large area to relax right outside the gate. The staff was great. More than adequate shop with items you may have forgotten to pack and an ice cream parlor! Coffee shop - pizza and wings. Shuttle to the parks was really amazing.

6/10

Pleasant

04 May 2026

Jesusa

its an old hotel

Partner

10/10

Exceptional

04 May 2026

Santos

I enjoy my stay my room was clean. Hot tub was enjoyable there was three pools on the property. Location was convenient. staff was very friendly and helpful.

Partner

6/10

Pleasant

04 May 2026

Bhushan

Not very clean , broken toilet flush

10/10

Exceptional

04 May 2026

Chen

Nice staff and clean place👍

Partner

10/10

Exceptional

04 May 2026

raul

Clean room

10/10

Exceptional

04 May 2026

Kayla

Great stay! Close and walking distance to the parks.

4/10

Poor

04 May 2026

Edgar E.

The property was unkept. It’s old, not clean. Difficult to find parking. Dirty and all couches in the lobby that smell bad. Dirty elevators. Have to pay for parking daily. Room bathrooms, not clean, shower wouldn’t drain. Carpets smell.

Family_with_children

8/10

Excellent

03 May 2026

Ramona

We had a party of 12 and 3 rooms. Everything was great. The elevator situation was a little slow but it got you where you need to be.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Shalonda

The staff was amazing!!!!

Friends_and_family Friends

10/10

Exceptional

29 Apr 2026

Taylor

The pool was wonderful and the room was very clean

10/10

Exceptional

27 Apr 2026

Rikiyah

Great

6/10

Pleasant

27 Apr 2026

Reannon

A lot of issues but friendly staff. I came at check in for 4pm and room was not available (wasn’t clean) asked for a different room that was available. Was told there were none. Sat in the lobby for 45 minutes. Went back up and was told they could give me a different room. The room bathroom toilet wouldn’t even flush toilet paper without flushing 4 times. Told front desk staff on our way out of the room was told maintenance would come by while gone. Maintenance left card saying issue was resolved but it wasn’t. Stayed 4 nights with a toilet that wasn’t working. WiFi wouldn’t connect said I had invalid credentials. Just a lot of issues. Staff were nice and tried to accommodate but wouldn’t stay there again. Wish they had a shuttle to the parks. Might as well stay at a universal resort for a little bit more in price.

Friends

10/10

Exceptional

27 Apr 2026

Alessandro

It meets standards

10/10

Exceptional

27 Apr 2026

Gustavo

Did not use the pool. Not a lot of choices to eat inside the hotel but universal studios and universal city walk are only 15-20 min walk away.

2/10

Poor

27 Apr 2026

Brittany

We stayed at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando from April 22–25 for our honeymoon, and it was honestly one of the most disappointing hotel experiences we’ve ever had.

I chose this hotel because I’ve stayed here multiple times over the years and always had great experiences. I talked it up so much to my husband, expecting it to be the perfect place for such a special trip. Instead, it completely fell apart from the moment we arrived.

After a long drive, we got to our room only to find the bathtub completely clogged. We couldn’t even shower. We were moved to another room that was smaller, had no accessibility features (which we needed), and no couch like our original room. We were told we’d be moved again the next day, but that process was completely disorganized.

The next room? A dripping tub ALL night and no hot water. At that point, the frustration was already overwhelming.

Breakfast the next morning was just as bad. We were seated and then completely ignored. After waiting about 10 minutes, we got up to get food ourselves—only to come back and find another family had taken our table and was already being served. It was honestly humiliating.

When we returned later that day expecting our promised room change, the front desk acted like they had no idea what we were talking about. After explaining everything again, we were given another room that still didn’t meet accessibility needs. By then, we were exhausted and gave up trying to fix anythi

10/10

Exceptional

27 Apr 2026

David

Great place to stay. Staff were outstanding!

Family

10/10

Exceptional

27 Apr 2026

Lauretta

My favorite bedding. Clean and comfortable.

6/10

Pleasant

26 Apr 2026

Jenna

While the stay was pleasant enough, we chose this hotel as it advertised a “pet area” and we brought 2 dogs. The pet area was a slick, uneven path that our dogs struggled to walk up and down on. Not to mention the only actual grassy space for them to use the bathroom was clearly the worker break area and full of food scraps and cigarettes on the ground. Other than that, it was limited spaces of mulch and bushes. It is also advertised online that there is a $50 pet fee that is refundable and upon filling out the form on site we were told it’s a non refundable $75 fee. The hotel was nice enough but I would not recommend people bring their pets here.

Partner

10/10

Exceptional

26 Apr 2026

Julie

Staff who worked for the hotel were friendly. I loved that there was a personalized greeting on the tv in our room. The food at the restaurant was amazing. Prices for dining were what I expected (expensive but not insane). The pool was COLD and the hot tub was HOT. Parking was free despite expedia noting that there was a daily fee. Hotel was convenient to all the attractions we went to-Discovery Cove, Aquatica, Disney, Universal. I would stay here again.

Family_with_children

10/10

Exceptional

26 Apr 2026

Donna

Friendly staff, big clean rooms, huge pool, yummy breakfast buffet, and quick attention when there was an issue. I’ll recommend this property to my family and friends.

Family_with_children

10/10

Exceptional

26 Apr 2026

Bryan

This is my go to place when I travel to Orlando for a weekend getaway! From the staff to the amenities and the location, everything is always perfect! Thank you for another great weekend away!

Partner

8/10

Excellent

26 Apr 2026

Javier

Clean Room. Excelent location. However, one elevador was not working so wait times were long. Room needs some upgrades. The really bad thing is that they charge 34 dollars for parking. Still dont get it.

8/10

Excellent

25 Apr 2026

Judith

Comfortable bed and plenty of bathroom counterspace.

Self

8/10

Excellent

24 Apr 2026

Jeri

Room was clean, bed was comfy and needs were met. Toilet was loud. Bathrooms may need an update. Hot tub area looks run down and as usual no one enforces the children under 12 rule. Looking to relax….forget it.

Family

10/10

Exceptional

24 Apr 2026

Nathan

The staff was very warm and welcoming. The breakfast was great. Beds are cozy. We would definitely stay again.

Family_with_children

10/10

Exceptional

24 Apr 2026

James K

Great place highly recommend

Self

2/10

Poor

23 Apr 2026

Daniel

Dirty, smelled like chlorine and cigarettes. Staff was unfriendly and mean.

Family

4/10

Poor

23 Apr 2026

Carissa

Room was okay had black bugs in bathroom. Wasn't worth paying $34 a night for parking. Fountain was only on one night we stayed out of 6. We found someone else's old socks under bed by night stand that was disgusting.

Family_with_children

8/10

Excellent

22 Apr 2026

Mustafa

Decent stay, accommodations were good and staff were pleasant and helpful. Gym was good and clean. Hotel can be better maintained but understand it is difficult with the high amount of traffic.

Friends_and_family Family

6/10

Pleasant

22 Apr 2026

Richelle W.

The low rating is due to the factor that two of the three elevators were broken. The staff also used the elevator despite the line of guests waiting in line for use.

8/10

Excellent

21 Apr 2026

Vernon

Good breakfast

Family_with_children

8/10

Excellent

21 Apr 2026

Elizabeth

Very nice and clean. Food at hotel was good. Beds comfortable.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

Michael

Great service and amenities. The outdoor pool area was very nice and clean. Did not have breakfast there but everything else is very convenient and close to the park for a great price highly recommend.

8/10

Excellent

21 Apr 2026

Jo

If you are booking primarily for location, this hotel is a winner. It is the closest non-Universal hotel to the parks with a dedicated walkway that runs parallel to Universal’s own path. It’s a leisurely 20-minute walk to CityWalk, which is much easier than dealing with shuttles.

Unfortunately, the hotel itself is incredibly dated and doesn’t look much like the images you see online.
The maid service however was very reliable, which we appreciated. We had clean towels delivered daily and our bed was made up every evening.

Overall a good budget option!

Family_with_children

8/10

Excellent

21 Apr 2026

Nathan Lee

Overall a good property

Partner

10/10

Exceptional

20 Apr 2026

mailin

Good

6/10

Pleasant

20 Apr 2026

erika

Love this hotel

Self

8/10

Excellent

19 Apr 2026

Vicki

Everything was great but we should have asked about the breakfast, lol
We went to the dining room and they sat us down.
We chose the buffet not realizing it was $30 a person until I got the bill.
I had an egg white omelette with water and my son had 6 little waffles with OJ, after an added gratuity it was $72.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Heather

The room was ok. Not great. But electrical outlet in washroom did not work. The room and floor had a musty smell. Location to universal amazing! 15 minute walk. Shuttle available as well

10/10

Exceptional

19 Apr 2026

Leonor

Staff, and convenience to Universal studios. I just wished the shuttles would run more often especially r bringing you back if you didn’t want to stay out there all day .it was a walk coming back especially for older seniors☹️

Family_with_children

6/10

Pleasant

19 Apr 2026

Brittney

My room was not what I expected. My sheets had stains on them, so I requested new ones, but the sheets they gave me also had stains. The shower lining had mold at the bottom. One of the elevators stopped working on our side of the building.

However, the staff was amazing, super friendly, and super nice, going above and beyond. We appreciate Edward's help with getting us clean linen.

I didn't know that they come in your room and make the bed. While we were out for today, I did not like that.
The carpet head stains on it. Out chairs were stained, but they do give you free bottles of water which was awesome, like I said, the staff. It was so amazing checking in and checking 'out.

Family_with_children

10/10

Exceptional

19 Apr 2026

Francis

Na

Partner

8/10

Excellent

18 Apr 2026

Joy

Room was clean.
staff was friendly and helpful

Family_with_children

8/10

Excellent

18 Apr 2026

Ingrid Y

The front desk was really nice and buffet breakfast was great.

Family

10/10

Exceptional

18 Apr 2026

Daniel

Wish we could have stayed longer, but we know where to book our next stay in Orlando.

Partner

6/10

Pleasant

18 Apr 2026

Stacey

Room was so so. Faucet leaked all over the counter, there no way they weren’t aware of this. Toilet runs 24/7 and needs flushed about 3 times each use. Cleanliness wasn’t horrible or great. No impressed. Parking was confusing and when I questioned it ar check in, she easily encouraged paying with the room for parking but provided no instructions how to get in / out - I travel a lot and wasn’t aware to use rook key for that. There was some type of construction going on. Breakfast was a bit over piece for buffet but service was great.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Patrick

Great hotel. Clean, safe, great staff. Right across the street from Universal Studios with a walking bridge. Nice pool but a ton of kids so if you don't want to be around tons of kids in the lobby, pool, etc.., you may want to look elsewhere. The room were clean, shower was great, big spacious room. Pet friendly. Just a great hotel and a great experience for us staying here.

10/10

Exceptional

17 Apr 2026

Ashleigh

Was wonderful! Everyone was so kind

Partner

10/10

Exceptional

17 Apr 2026

Ricky

It was a short stay, hotel central located. Lots of restaurants near by. Very clean. The staff was on point!! I would definitely stay there again.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Diane

Clean and comfortable

Family

10/10

Exceptional

15 Apr 2026

miguel

Great staff, location, and cleanliness

10/10

Exceptional

15 Apr 2026

DeyjaMaciel

The room was clean. The day was amazing. I booked the night for me and my nieces and nephew. We enjoyed it. I had a podcast show thing that I was attending so being able to get our room reserved there was a plus.

Family_with_children

8/10

Excellent

14 Apr 2026

Kayla R

The staff was amazing, rooms were cleaned promptly everyday if needed. The pool was nice! The kitty pool was not filled all the way up and did not look clean. Splash pad was perfect. The hot tub was nice as well. I wish there was an adults only hot tub section. I wish the food was more reasonably priced so we didn’t have to leave to find cheaper. You also have to pay for parking per night.

Family_with_children

8/10

Excellent

14 Apr 2026

Rogelio

The shower was a little hard to turn on and off.

Partner

2/10

Poor

14 Apr 2026

Sarah

The picture of this hotel are very generous to the actual state of the rooms. Our room was dank and wet smelling to the point it was uncomfortable to step on the carpet and the air was hard to breathe. There’s absolutely no circulation… no window to open, no vent in the bathroom, just stuck with wet feeling and smelling everything. It wasn’t the humidity, it was extremely poor circulation. We hung up a towel after a shower that didn’t dry for the 3 days we were there. On top of that, there was wear and tear throughout - chipped paint, scuffed and aged furniture, missing buttons on the phones, lights that didn’t work, rust and shoddy caulk in the shower, the list goes on. It was overall gross feeling. Also, I wouldn’t say this hotel was “steps” from the entrance to Universal. It’s across a very busy street to the road that leads to Universal, but you can’t actually enjoyably walk there… the hotel does have shuttles that you need to register forpo in advance.

The staff at check-in and breakfast were extremely friendly. Breakfast itself was alright, your typical eggs, bacon, waffles, fruit, etc. The coffee cafe next door was also decent. The pools/splash pad/hot tubs are also showing their age. The ambiance is just not that great. You definitely don’t feel like you’re at a resort since the hotel is next to major highways and other hotels.

Family_with_children

10/10

Exceptional

14 Apr 2026

Tina

Staff was great. Room was clean. Outside if some construction in the courtyard area everything was perfect.

Family

8/10

Excellent

13 Apr 2026

William

It's a high volume Orlando hotel in walking distance of the entrance to Universal, so you anticipate crowds and a little wear-and-tear. It has everything you need for a day or two at the parks.

The shuttle service is one amenity recommending getting on as soon as practicable, as we were not able to secure a spot. We ubered, and it was slightly more than the parking fee.

Jim in the dining area was amazing on both mornings. My kids loved the warm interaction you don't often see. Recommend asking to be seated in his area.

We ate both nights in the on-site F&B dinner option, American Grill. It left something to be desired. Maybe it's the auto-gratuity built in, but service was super slow, and food quality underwhelming.

Pools were fine for what we needed (large pool, hot tub) but nothing outstanding like a water slide, etc.

Finally, the arcade is super ripoff and recommend keeping your kids out of it. One of my kids slipped three tokens into the infamouse claw machine before I realized it was $1.67 per token (3 tokens for 20 credits). Surprised Hilton even allows that machine and that racket on property.

Family_with_children

10/10

Exceptional

13 Apr 2026

Rajesh Kumar

Very good and pleasant stay.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Joyous

Clean room. Quiet and peaceful

Self

8/10

Excellent

13 Apr 2026

Barrie

I have stayed in this hotel before and the main positive is that it is so close to universal. The walk is only 15 minutes. I found the hotel had slipped in standards from my last visit
The rooms are only routinely cleaned every 2 days and even then lots of things were missed out and i had to call the front desk to request towels etc.
The rooms are nice and spacious but walls are thin and there is a lot of noise from the elevators.
The check in was good and staff were friendly. The hotel lobby is good and spacious and the attractions desk was very helpful when trying to get park information and booking of shuttles
The breakfast was very good with the buffet well stocked however the omlette and waffle stations could get very busy.
The main issue this time around was the amount of young school children staying in thw hotel due to competitions being run there. On short there were hindreds of them and various schools and this led to a lot of noise in the corridors at night as they ran amok. The lifts in the hotel became like a park ride with a long wait time.
All in all its a nice hotel but i wouldnt rush back again.

Family_with_children

10/10

Exceptional

12 Apr 2026

Matt

The room was clean, but the shower could use some updates.
It is super convenient to theme park and they have a shuttle service to take you to the park as well.

Family_with_children

6/10

Pleasant

12 Apr 2026

Andrew

Elevators were small and slow, had to use the stairs from the 10th floor a few times because the wait was over 10 minutes. Property inside was not well maintained. Rooms were nice and staff were helpful. On arrival at 6pm no rooms were available for us even though we booked one and had to wait a while for a room to be cleaned before getting it.

8/10

Excellent

12 Apr 2026

Nancy

Yes. didn't eat breakfast.

Family

8/10

Excellent

12 Apr 2026

Shanmae

Rooms were very clean, staff were all very nice and professional. Only issue was the fridge in one room wasn’t working.

10/10

Exceptional

11 Apr 2026

Christine

The pool, kiddie area and hot tub was very excellent. I wish they had a bigger game room. All in all my stay was great and I would use this hotel again. Hotel rooms were very clean and I was able to check in early thankfully. Staff are very welcoming and offered us some delicious cookies.

Family_with_children

10/10

Exceptional

11 Apr 2026

Anthony

Check-in was fast and efficient.
Property was clean.
Very busy hotel with many youth groups staying there.

Partner

10/10

Exceptional

11 Apr 2026

Kathy

Everything was great. Just long lines