Name: One96
Address: 196 Queen S Road Central Sheung Wan, Hong Kong, 00000, HK

10/10

Exceptional

13 Jul 2026

Jose Francisco

I didn't rate the amenities high because that is not why one chooses this hotel. Rooms are.excellent, location is great and service is very good..i love staying here

Self

8/10

Excellent

24 Jun 2026

Nicholas Paco

Great staff

Self

10/10

Exceptional

10 Jun 2026

ALANA

We travel to HK frequently for work and always stay here. Super convenient location and large sized room for Hong Kong.

Business Partner

6/10

Pleasant

05 Jun 2026

Chris

Although the room was apparently big for Hong Kong standards it was considerably smaller than advertised. All rooms are the same size and advertised as 74sqm.. having roughly measured it it was only 34sqm, less than half what was advertised.

The other thing I would say is that if you like your room colder than 22c then you are out of luck as the room temperature is looked at that as your lowest possible. When I asked the staff to remove the lock they said it wasn’t possible as it’s the lowest the unit was able to go. The thermastat said otherwise.

Staff were very nice and welcoming though.

Business

8/10

Excellent

01 Apr 2026

Thomas

Great stay overall.

The location was excellent—close to Hong Kong Station, Central, and convenient for visiting The Peak. Having one apartment per floor made it quiet, private, and spacious, with lovely views from the room and rooftop bar.

However, while generally clean, there were some minor issues like sofa stains and a bit of mold in the shower.

Given this, it was a good stay, but still feel it was a little overpriced.

Overall, 4 out of 5.

Partner

6/10

Pleasant

22 Mar 2026

Courtney

There is only one elevator. The cleaning staff uses it so be prepared to wait a long time. The gym is in the sister hotel next door and is really small. The room was dingy and the couch kept falling apart. The toiilets don't have a bidet, so be prepared to have a crusty bottom. Staff was nice though.

Friends

8/10

Excellent

10 Mar 2026

Paul

Nice boutique hotel in a very dense, high foot traffic part of Sheung Wan.

Location is great with Sheung Wan station a few minutes by foot. The Wellington is literal steps away with at least 3 Michelin Star restaurants inside. Easy navigation for Taxis as the side of the road is usually available for pick up and drop off.

Property itself is well maintained. Staff were friendly and offered to be as helpful as can be. Arrived at 12, but couldn’t let me check in even though the hotel itself did not seem to be too busy. Walked around, came back at 2 and they did let me check in after rearranging some rooms.

I got the basic room which is a full floor suite. One elevator and it is quite small. This is actually the main downside of this property. I never waited more than 5 minutes but due to the layout of the room, any serious fire outside your door is going to be very challenging to have you escape as it would block your access to the stairs.

The room itself is spacious with separate living and bedroom. Overall, more dated than the pictures show. Internet is fast. Washing/drying machine worked well and they had free detergent under sink. Microwave, fridge/freezer, water purifier and coffee machine all available for use. No iron. Slippers and robes provided. Safe in room. Washroom needs a towel bar by sink but other than that, is perfectly fine.

Overall, a short 2 night stay and was adequate for my needs. If you are looking for a luxury experience, this is not it.

Self

8/10

Excellent

21 Feb 2026

Taylor

There’s one day they forgot to take away used towel and short one set of clean towel, other than that nothing bad.
Front desk was nice and helpful, location is good.

Family

10/10

Exceptional

07 Jan 2026

Helen

The location is great! Easy to go anywhere. The convenience definitely compensates the lack of amenities. Make me feel like a local rather than a tourist.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Phillip

The staff was top notch from front desk to housekeeping. Room was super clean and front desk provided really good recommendations for the area. I will certainly stay here again.

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Jeanie

Pleasant staff, excellent location, spacious and clean room!

Leisure

8/10

Excellent

15 Nov 2025

Léo

Decent hotel but the rooms were nowhere near 800sqft / 80sqm - more like 40-50sqm of usable space. Also there was only one elevator so getting up or down took more time than you'd expect.

10/10

Exceptional

04 Nov 2025

Andrea

Fantastic stay! Huge apartment for HK in a prime location !

Self

10/10

Exceptional

06 Jul 2025

peter

PJ & J

very helpful and friendly staff, excellent location.

Partner

8/10

Excellent

16 Mar 2025

Maldini

Good location in central, some rooms need refurbishment but most rooms are in good condition, good staff

Leisure Self

8/10

Excellent

24 Feb 2025

William

I was given a disability room. The sofa, table, chairs and bathroom sink and mirror were very low and difficult for me to use. There was never any mention of the room type in the ad for the room. That information should be provided by the hotel and Expedia. Had It known about the room type I would have stayed elsewhere.

Leisure Partner

10/10

Exceptional

23 Jan 2025

John

Location, location, location

The location is the main reason to stay here, especially if you’re in HK for gastronomy as the hotel is within a very short walk to many of the city’s top restaurants and cocktail bars. The rooms are clean and comfortable though lacking in decorative character.

Self

10/10

Exceptional

08 Jan 2025

Sandro

Great room, friendly staff & awesome location.

Leisure Partner

10/10

Exceptional

30 Dec 2024

Edward

Another most excellent stay

I have stayed at this wonderful establishment more than a dozen times. I come back time and time again becoz I am always welcomed like I am coming home. The room is always in perfect condition and the service is top notch

Partner

10/10

Exceptional

23 Dec 2024

Aleksandr

Great place

Leisure Family_with_children

10/10

Exceptional

19 Dec 2024

Verified traveler

excellent location! love the neighbourhood with lotsa variety of different food.

Business

8/10

Excellent

18 Dec 2024

Ludvig

Couch was a bit stained

Business_and_leisure Partner

8/10

Excellent

16 Dec 2024

Edward

Like everything about One96 but their laundry machine too difficult to use, no instructions around, elevator lighting too dark.

Leisure Partner

10/10

Exceptional

06 Dec 2024

Junghyun

.

Business

8/10

Excellent

14 Nov 2024

Leon

Elevator light needs to be changed to make it easier to see floor numbers

8/10

Excellent

14 Nov 2024

Tuetpiu

Pro: Spacious, location, quiet, in unit washer/dryer, appliances, nice friendly staff

Con:
Only one elevator- had to wait over 10 minutes during check out hour.
inconsistency in quality - more wear and tear in our first stay. shower clogged in our second stay.
washer/dryer- takes a very long time.

Overall we were very satisfied with both stays and will most likely come back if price stays competitive.

Leisure Partner

10/10

Exceptional

13 Oct 2024

Yun Chor

My wife and I stayed 3 nights. It is a boutique hotel with one apartment per floor. The apartments are much more spacious than hotel rooms and the interior designs are clever to maximize space (which is a premium in HK) for similar prices to standard hotels. Great view from glass windows (full length) from our 28th floor apartment. Staff are very friendly and helpful. Having a washing machine was convenient as I was already on the road for many days. Notice it is not a standard 'hotel' so there is no restaurant or foyer etc. Very happy to stay here again.

Business_and_leisure Partner

10/10

Exceptional

04 Oct 2024

Henry

Good base for exploring central HK with plenty coffee shops and eateries within 5 mins walk
Closest underground was Sheung Wan but Central station was only an extra 10 min walk
The room itself was spacious, a little dated but still enjoyable to see the sunrise and sunsets from the higher up floors

Front of house staff were very informative and helpful

Self

10/10

Exceptional

08 Sep 2024

Alex

Fantastic stay at Hotel One96. Modern full floor suites with spectacular view of HK harbour. A hidden gem. Will return during my next trip. Highly recommend.

10/10

Exceptional

06 Sep 2024

Alex

One96 is an incredible property in Hong Kong. A modern room with kitchenette and washer/dryer. Spectacular views of the harbour in a great location. Highly recommend for a once in a lifetime stay.

Leisure Family

10/10

Exceptional

01 Sep 2024

Chuck

Great place to stay and will definitely come again!

Business_and_leisure Self

10/10

Exceptional

21 Jul 2024

Xiaoyan

perfect

10/10

Exceptional

28 Jun 2024

Edward

Another wonderful stay

Excellent service and ambience as always. So happy to be staying again here

Partner

6/10

Pleasant

06 Mar 2024

Milla

This property has the veneer of a luxury boutique hotel but the customer experience of a Holiday Inn.

Leisure Partner

10/10

Exceptional

23 Jan 2024

qing

Very good

Business Family

10/10

Exceptional

02 Nov 2023

Angus

Top location!

If u want a Hotel in central and within walking distance of the MTR and attractions, look no further. The apartment was great, had everything I needed and the staff always had big smiles.

Self

10/10

Exceptional

18 Jun 2023

Ringo

Great stay at One96.

Amazing views, attentive staff and lovely interior decor.

Self

10/10

Exceptional

06 Dec 2022

Steve

Virtually everything about the ONE96 apartment was excellent. The housekeeping and front desk services were superb - thorough, friendly, timely, and efficient. The location is terrific, easy access to the subway (MTR), tram, and buses. Walking is an excellent option, with a huge number of great places to visit within a 15-to-20 minute walk. The single drawback is that the kitchen is very sparsely furnished, eg no salt/pepper, dish towel, or any food prep items. There are just 2 of most dishes and silverware. Despite this, I still say this is a 5* choice for Central Tokyo. Our son moved there in 2021, and when we return, we will also return to One 96.

Leisure Family

10/10

Exceptional

06 Dec 2021

Chung Sing

Nice view

Leisure Partner

8/10

Excellent

09 Feb 2021

Verified traveler

The hotel is quite a place for a weekend or weekday getaway, considering the price point and room size. Also easily accessible

Leisure Friends

2/10

Poor

22 Aug 2020

Verified traveler

Terrible service with the front desk staff

It was my second time to stay at One96. The reason why I chose this hotel is the small kitchen. Otherwise, I must stay at the luxury hotel that I supposed to be. Normally I do understand the check out time is 12:00, I tried to requested late check out till 1:00pm and the staff turned me down directly and said 12:30 is the latest time that she can offer. So I tried my best to be there on time and I just late for 10mins The front desk woman called to my room for 2 times and said I must return back the room now. What’s that hotel service standard for? I really surprised the staff said the hotel room with high occupancy and the new guest already arrived at 12:30pm. When I check out there, there are no guest at the lobby. And the woman with black glasses staff just shout to me said that Do you know you are late? As I offered you check out at 12:30pm, no next time ok? The new guest was waiting for your room. I was really mad on her, how come the staff said like this to guest? When I want to leave from lobby, she stopped me directly said don’t leave, she has to check my room with impolite face and tone. I wonder what the deposit that I used for when I check in? The hotel already hold deposit from my credit card in case there have some damage who made by me. I really have no idea why she stopped me? As for a regular traveler, I really disappointed with this terrible experience. The first time I came to this hotel, the guy who checked me out was friendly. I will not stay there anymore

Partner

10/10

Exceptional

21 Jul 2020

Wing Ki

Staycation

Comfortable stating experience. The staff was so attentive that offered to bring us wine glasses once she noticed we have wine in bag.

Partner

8/10

Excellent

13 Jul 2020

CHING MAN

The booking should include breakfast, but I was not given the voucher to redeem

Partner

8/10

Excellent

23 Jun 2020

Verified traveler

It is quite comfortable to stay and clean enough, however, there are not enough plugs for using.

Partner

10/10

Exceptional

11 Jan 2020

Brett

Excellent hotel

Excellent hotel with great room. So nice to have a separate bedroom & lounge. Modern, bright and great location close to mtr.

Friends_and_family Friends

10/10

Exceptional

11 Jan 2020

Verified traveler

Really great hotel. Strongly recommended.

Rooms are pleasant, modern, and fashionable. Staff are outstanding - superbly helpful, thoughtful, and efficient.

Leisure Partner

10/10

Exceptional

08 Jan 2020

Ruby Chun Ju

Great hotel. Great service. The whole chain of hotels are fantastic actually. Very friendly. Excellent value for money. For Hong Kong absurdly spacious.

Partner

10/10

Exceptional

12 Dec 2019

Verified traveler

Great size and nice facilities in the apartment. Bathroom was a decent size too! Washer dryer a lifesaver for longer stays.

Business Self

10/10

Exceptional

05 Oct 2019

Verified traveler

very prime location! nice design and spacious suite! Value for money giving that this location is heart of central

Partner

10/10

Exceptional

06 Aug 2019

Verified traveler

Staff were lovely and helpful.
Suites were big, light and quiet.

Leisure Friends

8/10

Excellent

31 Jul 2019

Verified traveler

i like the fact that its a full floor suite, feel so comfy. the full length window is also very cool. but there is no room services/ room dining.

Leisure Partner

10/10

Exceptional

27 Jul 2019

Andy S

Perfect

Amazing! They have a qashing machine in your room and they provide free pocket wifi too! Very convenient for a tourist like me. Probably the best hotel in hong kong. My standards for a hotel went up so much! Very friendly staff too

Partner

6/10

Pleasant

03 Jul 2019

Liping

Very sizable room for the price, great value, but sheets and pillow case smells unclean, like they were not washed.

10/10

Exceptional

20 Jun 2019

Verified traveler

Great hotel. Blinds are not dark enough

Great hotel. Big rooms. Good service. Only complaint are the blinds are not solid and almost transparent. The street lights in the evening shine through and the room is not dark at all. Moreover, people who are shy will worry others can see through the blinds, even though this might not be the case.

Other than that, great hotel. Would stay again.

10/10

Exceptional

20 Jun 2019

Amanda

Nice hotel

Very nice stay

8/10

Excellent

16 Jun 2019

Verified traveler

Great location, spacious and friendly staff!

Great location, super friendly and helpful staff. The only thing missing is proper utensils at the Kitchen they only provided cups. Plates, fork and nice were missing.

10/10

Exceptional

26 May 2019

Verified traveler

It’s easy to get food and move around. Plus it’s near the malls.

Business Self

10/10

Exceptional

24 May 2019

Verified traveler

This property is very nice and in an ideal location for exploring Hong Kong. Close to the subway and walking distance from all the great bars and restaurants in the Central district of the city. The staff is very helpful and attentive. The hotel is extremely clean and modern. We loved our stay here!

Leisure Partner

10/10

Exceptional

24 Apr 2019

Verified traveler

Huge suite in the heart of Hong Kong, Would book again

Friends_and_family Friends

6/10

Pleasant

17 Apr 2019

sanjay

good location - not 800 sq ft

rooms are smaller than advertised - not 800 sq ft.

Friends

10/10

Exceptional

04 Apr 2019

Vivi

Convenient location and great view! Very modern and new room.

Leisure Partner

6/10

Pleasant

03 Apr 2019

Verified traveler

This looks way bigger than it is.

I feel like I overpaid.

There are really no amenities in the hotel, no food, no restaurant. It feels like an apartment building

Business Self

6/10

Pleasant

27 Feb 2019

Jade

Great apt, stayed a few times

This time I had a early flight, and wasn’t able to check in, no staff around, waited 30min.

Was told they had shower room I could freshen up in, felt like I was in a staff room, wasn’t a nice experience at all.

Business Self

8/10

Excellent

18 Feb 2019

DougC

Great location and great size of the room. Close to the ferry terminal, and close to the MTR station. Also a short walk to SOHO and the LKF area.

Leisure Self

10/10

Exceptional

17 Feb 2019

Verified traveler

Spacious rooms.
Great staff.
Location is great as well.

Leisure Family

10/10

Exceptional

03 Feb 2019

Verified traveler

Amazing

Amazing. Simply amazing. But no view.

Friends

10/10

Exceptional

30 Jan 2019

John

The suite was very well laid out, we had a little kitchenette, a washer dryer, and even a free smartphone that you could take with you with a wifi hot spot so you can use internet anywhere in the city.

Leisure Partner

10/10

Exceptional

14 Jan 2019

Verified traveler

This was a perfect place for us. The accommodation is large by HK standards - there are two separate areas - a living area with a micro kitchen, table, chairs and sectional sofa and a bedroom with either a king bed or two singles. The two rooms have a dividing door so it feels more like an apartment than a studio. There are quality bed linens and towels and the housekeeping is great.

4/10

Poor

07 Jan 2019

Verified traveler

Its very noisy from the construction outside and also the sound from the elevator. Couldnt fall asleep for the whole night.

Friends_and_family Family

8/10

Excellent

28 Dec 2018

Verified traveler

Located on quiet street but close to shops and MTR etc.
Comfortable room with spacious seating area.

10/10

Exceptional

16 Dec 2018

MYRTLE

Super location and very spacious for HK. Staff all helpful and very friendly and kind. Good recommendations for local breakfasts and dim sum!!! Very quiet room as only 1 suite on each floor. Would visit again.

8/10

Excellent

28 Nov 2018

Verified traveler

The property is very nice that you have a floor to yourself. The room is small for American standards

10/10

Exceptional

15 Sep 2018

Dominic

Great location and space for Hong Kong.

Room was really great. Quiet and comfortable yet close to the centre near plenty of bars and restaurants and the MTR. For Hong Kong the space in the room was really exceptional. Great complimentary snacks and soft drinks in the lounge. There were not any available plug sockets next to the bed. Also there was only one lift which meant it could mean waiting, although never for too long.

10/10

Exceptional

15 Sep 2018

Peter

Hong Kong Haven

We were more than happy with our stay at One96! The room was very comfortable and the staff extremely pleasant and helpful. Having the use of the handy phone made getting around Hong Kong very easy.

Partner

6/10

Pleasant

10 Sep 2018

philip

Average

Room was decent, a good size and quiet apart from the audible ding when the lift stopped at nearby floors. No plates or cutlery provided in the kitchenette, the lounge on the first floor has a very strong smell of mould, housekeeping turn up very late in the day to clean the room. Staff are very pleasant - a definite plus point.

10/10

Exceptional

09 Sep 2018

Eddie

Great Business Hotel

Terrific Business Hotel as close to my office and with good wifi. This is close to all the bars as well if you fancy a drink.

10/10

Exceptional

24 Aug 2018

Verified traveler

First the staff at the front desk are amazing. We opted for a boutique hotel, and very happy with One 96. The room is great, top floor with views to the harbor. We walked a lot to shops and eateries, took uber to further locations (uber not allowed at airport though). Refrigerator in room, as well as freezer, sink, microwave. We picked up a few items and kept in fridge for snacks, like fruits and wine :-). Nespresso machine in the room is a huge plus!!! The 1st floor lounge has water, soda, nespresso complimentary throughout the day.

10/10

Exceptional

22 Aug 2018

Verified traveler

amazing value location design service I couldn't recommend this hotel more its one of the best i have stayed in HK

10/10

Exceptional

02 Jul 2018

Matthew

Excellent suite apart-hotel

Excellent, modern and spacious suites. Well located and excellent, friendly and helpful staff. For the price, I would certainly revisit.

2/10

Poor

13 Jun 2018

Kyle

If you are a business traveler (as a frequent traveler for work), I would suggest staying away!! Not flexible to any change of plans. Not easy to work with. Decent enough facility but not worth the headache in my opinion.

10/10

Exceptional

30 May 2018

Sarah

One96 is a brilliant hotel. Great location right in the heart of central in Hong Kong. Walking distance to shops and MTR train and buses. The staff were really helpful anything you need they will help you with. My suite was so lovely, as there is one suite on every floor it’s very quiet to stay there and your room feels very spacious. I would highly recommend staying here

10/10

Exceptional

18 May 2018

Chris

Excellent hotel in great location.

Really excellent hotel in a great location. Clean, quiet and comfortable. Not cheap, but for the size and quality of the room in a city such as Hong Kong, it offers good value. I would recommend.

Partner

10/10

Exceptional

14 May 2018

Verified traveler

Comfortable, efficient and perfect location

Rooms are perfect and front desk/concierge ladies are lovely and most helpful.

10/10

Exceptional

30 Apr 2018

Verified traveler

Great surprise!

Booked this last minute as I was forced to stay overnight in HK. It seems to be a boutique hotel with monthly rentals. Each floor is it's own and has a living room, half kitchen, large dining table, and large king bed. The washroom was alright, but it's odd that it had a door right out to the fire escape. Either way, I'd like to come back. The lounge has free drinks and snacks all day as well.

10/10

Exceptional

24 Apr 2018

Verified traveler

Great location and absolutely impeccable service from the staff. An all in all enjoyable stay. Clean, comfortable room with thoughtful details.

10/10

Exceptional

22 Apr 2018

Guy

Best value for money in HK!

Nice spacious, modern apartments, gorgeous rooftop, super friendly and helpful staff.

10/10

Exceptional

21 Apr 2018

g

Elegant boutique hotel with great service

We travelled to Hong Kong for a week in April. Most of the luxury hotel chains are about 400sq ft. One 96 is 800 sq ft with separate living room, mini kitchen with washer and dryer. It was spotless with daily housekeeping to restock towels and l’occitane products. the front desk service was excellent especially Kimmie! The hotel is in a great location less than 3 min to Sheung Wan MTR station, the tram, buses, lots of restaurants, and star ferry terminal. IFC mall is 10 min walk. I’m coming back in June and will stay here again!

10/10

Exceptional

18 Apr 2018

Steve

Sheung Wan Panache

Best hotel in Sheung Wan. Great value

10/10

Exceptional

05 Apr 2018

Verified traveler

Hong Kong long weekend.

From check in until check out our stay at One96 was great! The room was comfortable and cleaned every day and the staff were always friendly and happy to assist. Unlike some other reviews, we didn't find the one elevator to be an issue, it was always quick to arrive and you had to be quick if you wanted to push the button, the attentive staff often rushing around to press it for you. Fantastic location, close to transport and restaurants. Overall we were very satisfied and would stay at One96 the next time we are in Hong Kong.

6/10

Pleasant

26 Mar 2018

LT

OK hotel.

Hotel is in a good location in the middle of central district. The suite however was quite small and was not very clean. The white sofa was more of a beige /light grey due to lack of cleaning (it should be white). For the amount of money spent I did not see the value.

10/10

Exceptional

23 Feb 2018

Peter

Second stay as good as the first

Love this hotel. The full floor suites are a great concept. The staff are awesome, so friendly and helpful. Really I can’t fault the facilities or service. Will definitely stay here again when I came back to Hong Kong.

10/10

Exceptional

20 Feb 2018

Verified traveler

Beautiful

The room is very spacious for Hong Kong. A nice lounging area, kitchen and table, separated sleeping area. There a sliding hidden door to completely close the bed area off, and the electric blinds were amazing to raise at night for the view.

10/10

Exceptional

19 Feb 2018

Verified traveler

Great place for a weekend getaway, allows you to be more a little more self sufficient and feel more at home than a regular hotel.

10/10

Exceptional

08 Feb 2018

Warren

Great Hotel in a Great City

An absolutely fantastic hotel. The staff was so incredibly nice, welcoming, professional, helpful and the service was top shelf. Located near both the #7 and #8 stops of the local \"Hop-On & Hop-Off\" bus service, you can view the city from your private bus and when finished, they drop you off and you have a short walk back to the hotel. No restaurant in the hotel, but who cares?!?! You're in Hong Kong! Leave the hotel, take a short walk in any direction and you have great \"local\" restaurants to choose from. Great times!

10/10

Exceptional

04 Feb 2018

Peter

A great hotel with great staff too

A great hotel/serviced apartments. Loved the fact my room covered the whole floor so no risk of noisy neighbours. Full height glass down the front of the building means you get a great view (there are screens for privacy too). Staff were excellent - friendly and very helpful. Already booked to stay there again. Highly recommend.

8/10

Excellent

24 Jan 2018

Ali Shareef

Great hotel

Great hotel with fast internet and large rooms. Great location as well.

8/10

Excellent

09 Jan 2018

Nancy

One96

Great little hotel. Good location. New, very clean, small suite, king size bed. Very pleasant, helpful staff. One entire wall is windows with see through blinds allowing in lots of light, too much for sleeping. Needs black out curtains or blinds.

8/10

Excellent

04 Jan 2018

Verified traveler

Room size too small,

Family

10/10

Exceptional

18 Dec 2017

jenn

Quiet location and near to many local eatery

Superb roof top view, excellent location
Hotel staff very helpful

10/10

Exceptional

13 Dec 2017

Nick J

Central, smart and spacious

The hotel is well located near Central and the rooms are spacious and of a high spec. Had the top floor room which meant it was both very quiet and had good views. Staff are very pleasant and attentive. The 'lounge' on the 1st floor is limited to a few snacks and drinks - but the rooms have large fridges and nespresso machines (and washing machines) so there's no real need to venture out of the rooms when back at the hotel.