Name: Best Western Plus Hotel Hong Kong
Address: Des Voeux Road West, 308, Hong Kong, HK

6/10

Pleasant

28 Jul 2026

Patrick

Older property at convenient location between two subway stations and airport express bus stops. Plenty of maintenance issues but staff was helpful and was quick to address once they are reported. Some mold issues around the undermounted sink and shower. WiFi is unusably slow especially in the evening.

6/10

Pleasant

27 Jul 2026

Patrick

Older property at convenient location between two subway stations and airport express bus stops. Plenty of maintenance issues but staff was helpful and was quick to address once they are reported. WiFi is unusably slow especially in the evening.

10/10

Exceptional

11 Jul 2026

Luis

Great hotel with excellent service
Location is one block from 6th stop of bus A 10 coming from airport

Self

4/10

Poor

08 Jul 2026

William

- Really old hotel. If you like being transported to the 50s, this hotel is for you.
- Really thin towels. Seriously, it might cost a lot of money to upgrade the interior, I get it. But at least use a standard towel?? This is really basic!
- Really hard bed. Tbh, my back isn’t complaining but just calling this out because it’s quite a surprise.
- There was a construction nearby so it’s super noisy in the morning. But I understand this isn’t under the hotel’s control.
- It’s quite a walk to the station.
- The only thing that’s good abt this hotel is its relatively spacious for HK.

Self

6/10

Pleasant

06 Jul 2026

Maggie Mun-Yee

They have onsite coin-operated laundry machines which paid by Octopus. Room is okay but some molds in the shower stall. Services is as the standard of a hotel.

Self

10/10

Exceptional

26 Jun 2026

Pui i

Too far from mtr, need to better maintenance

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Danny

Close by subway system

Self

2/10

Poor

22 Jun 2026

Danny

I stayed for 3 days. Never change towels or do any house keeping. After telling them I will stop payment on my credit card. They then send towels to me. Their reasoning is they are extremely short staffing.

I stayed with them more than 100 hotel nights. They are really going downhill. Need to find another hotel in Hong Kong on my next trip. Too bad for a loyal customer.

Self

6/10

Pleasant

05 Jun 2026

Rex Yu Hang

The room are not clean properly

Partner

10/10

Exceptional

05 Jun 2026

REX

Good for family

Family

8/10

Excellent

29 May 2026

Michael

The hotel is close to MTR, tram and you can also take Airport bus A10 to take you to the airport which is just 2 min walk. Lots of restaurants nearby.

Family

10/10

Exceptional

23 May 2026

Chun Yuen

The staff are great, shops are near by, very convenient.

Self

6/10

Pleasant

17 May 2026

Antonio

Very Convenient location ! But property show signs of aging, and extensive wear and tear

10/10

Exceptional

06 May 2026

xiaoyu

Clean room, kind staff, surrounded by restaurants and grocery stores, easy to access public transportation such as subway and buses. Actually it is just two stops away from central. By the way, it is close to HKU and UChicago booth campus. Thanks.

Self

8/10

Excellent

05 May 2026

Jenny Ching Yee

Convenient location, staff is very helpful and they do store the luggages for you for the day of check in and check out free.

Family

8/10

Excellent

03 May 2026

Matthew

Great location with wide range of restaurants all within walking distance. Junior suite was great and well priced for the 19 days stay.

Self

10/10

Exceptional

24 Apr 2026

Michael

Large room and very clean.

Partner

8/10

Excellent

20 Apr 2026

Kok Seng

The room is big and comfortable. I booked a smoking room for business and it is functional for me. I dont go around the room looking for issues so it was very good for me for business. Also, it is near the financial district which where most of my customers are so it was convenient for me. There is a tram stop right in front of the hotel too. The bed is on the hard side but the 2 nights I was there, I slept like a baby. The food around the area mostly sell the same things so if you want to diversify your search of food, you will need to go a bit further.
Will stay again for business ... it is suitable for me.

Business Self

8/10

Excellent

15 Apr 2026

YUE LUNG

Good enough for the price 😜

10/10

Exceptional

15 Apr 2026

Mark

This hotel not only exceeded my expectations it was quit impressive. My room ..superb. Amenities like breakfast incredible. The staff ...experts at the customer experience

Self

8/10

Excellent

13 Apr 2026

Helen

Good location. Easy to catch direct airport bus

Partner

6/10

Pleasant

12 Apr 2026

Chui Ting

Helpful staffs but it was smelly in the room lasted for days

Friends_and_family Family

4/10

Poor

12 Apr 2026

Lum

Very Disappointed with the Hotel this time around.
I have beef staying this mentioned hotel whenever I drop into Hong Kong until this time around.
The storage if the luggage was not at the Hotel Lobby , it was changed to the Hotel Carpark which is quite a distance away and need to climb the slope to reach the Carpark for the storage if the luggage. As an Elderly , pulling the luggage up slope was really very tired and running out of breath.

Friends_and_family Friends

2/10

Poor

05 Apr 2026

christian

staff was horrible and stole my friends ID

Friends

10/10

Exceptional

27 Mar 2026

Ranson Tsz Kit

Good

4/10

Poor

20 Mar 2026

Leanne

The room I got is way too old, only the bathroom is renovated

Family

8/10

Excellent

19 Mar 2026

GAVIN

They should have actual conditioner and shampoo instead of a 2 in 1. And hand soap pls. The Chinese dimsum restaurant was amazing though and the room was clean. We appreciate the staff to suggest the dimsum instead of the buffet breakfast.

Family

10/10

Exceptional

15 Mar 2026

Christopher

Loved it

Family

4/10

Poor

15 Mar 2026

Patrick

No microwave in room, smells in room

Self

8/10

Excellent

14 Mar 2026

Minglan

Spacious, good service; some aspects are old.

Partner

10/10

Exceptional

04 Mar 2026

Hoi

My husband stayed for the night of Mar 2, 2026. Room is spacious. He checked out early and has his luggage stored with the hotel for free as the flight was in the evening. Special thanks to the staff who handle his luggage pick up on Mar 3 in the afternoon. He’s so nice to tell him there’s an A10 bus stop nearby to the airport. Quite convenient & saved him time & money to get to the airport. We’ve stayed in this hotel several times and certainly will return.

Self

6/10

Pleasant

02 Mar 2026

Victor

Need to spend some time and money to maintain the rooms. Rooms need better cleaning.

Family_with_children

4/10

Poor

19 Feb 2026

Andrew

They charge luggage storage at 150 per piece per day. If you are thinking of using Hong Kong as the base and make short trips outside Hong Kong, you can forget about this hotel

10/10

Exceptional

11 Jan 2026

Connie

Excellent location to go back to HK airport as there was a bus across the street. The luggage Storage service was helpful and convenient. The room was a great size for our family and the bathroom was spacious and clean. Staff was very friendly and helpful.

Leisure Family

6/10

Pleasant

07 Jan 2026

Chenda

It is very affordable. right in the middle of the convenience store, staff very nice, the hotel is old

Family

8/10

Excellent

26 Dec 2025

Rex Yu Hang

Everything is good, but they are start to charge HkD 150 per luggage per day if it keep in the hotel, which is very expensive. we are always use the this hotel as a hub, keep the big luggage in Hong Kong, then travel from HONGKONG to other china spots and Asia countries. May be we have to consider use other hotel, which don’t levy this charges.

Leisure Family

2/10

Poor

25 Dec 2025

Tommy

Room had lot of space, even batter is facing pearls harbour, we can see part of it , shower going slowly but we managed get it work out , little dusty on some top of the shelf , over all is good , this is my second stay with this hotel and I will come again .

4/10

Poor

23 Dec 2025

Jonah

Musty smell, humid, dusty and some mold in the ceiling but location is good. Have photo proof. They did accommodate with dehumidifier. Overpriced for what it is.

10/10

Exceptional

21 Dec 2025

Maritess

Will definitely book here again. Clean and spacious. Staff are polite and courteous. Towels are changed daily. Coffee and tea are provided. Our rooms are cleaned daily. Provided flat iron and ironing board upon request. Happy with our stay with them.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

JULIENNE

Cleanliness, friendly helpful staff

Leisure Family

10/10

Exceptional

15 Dec 2025

Thomas

My room on the 27th floor was more like a large one bedroom apartment than a hotel room. The room had a quaint, pleasant, old world feel about it. There are many restaurants and other facilities around the hotel.The concierge was very helpful.

Leisure Self

10/10

Exceptional

13 Dec 2025

Adam

Great room for a great price. Location was good, just west of central. Ding ding tram station right out front. Maybe 10 min walk to MRT. Great dining options around hotel. Very safe neighborhood.

Leisure Self

8/10

Excellent

13 Dec 2025

Steven

The staff was very nice. The room was clean. I liked the proximity to local restaurants, bakeries, and transportation (subway is only a few blocks away). The room was a bit cold though. I don't know if they have any heating, the AC was stuck.

Self

8/10

Excellent

09 Dec 2025

Norman

It was a great location as it was close to where I used to live and the upgrade to a more comfortable room was worth the additional expense.

Self

10/10

Exceptional

08 Dec 2025

Sangeetha

Room was super clean, it was as advertised and the staff were very accommodating, helpful and friendly. Would stay again if I am in town.

Leisure Friends

8/10

Excellent

01 Dec 2025

Kenny

Good value for the stay. One thing I liked was it is relatively spacious for the price. Room was very clean. Staff was friendly and helpful. The rooms could use some updating. Location is great. Walking distance to everything.

Leisure Family

4/10

Poor

21 Nov 2025

Jonathan

Room was nice and spacious with a good view.
Poor lighting in the room. Hotel staff was very rude and not helpful. No assistance for any Questions and no help booking or hailing a taxi to the airport early morning.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Hei Wai

Good valve and good location. Will stay again.

Partner

10/10

Exceptional

20 Nov 2025

Salil

It was good

6/10

Pleasant

13 Nov 2025

Sue Ling

Room and decor were worn and needed repairs. Ideal location to be near Metro, buses and Dingding. Need new supply of towels. Staff was efficient. Inexpensive room rate reflects in the quality of the room.

Leisure Partner

8/10

Excellent

12 Nov 2025

Rosana

The quality of the room reflected the price paid, which was relatively low. The room was quite old and the single beds had mattress toppers that moved around when you slept. But there was a kettle with tea and coffee and the room was spacious by hk standards, so I was happy with my stay. Could hear a lot of noise from other guests in the hallway.

4/10

Poor

06 Nov 2025

Pui-Hing

This hotel is so dated back to the 1980's. It is unrenovated and the furnitures are so beated up. The room is fairly large BUT there massive furnitures inside. The free standing closed takes up a huge amount of bedroom space and so over powering. If you can afford a bit more money stay away from this hotel. I will originally given a non smoking room but it reaks of smoke. The carpet is so dirty and worn out. I did not enjoy my 3 days stay. Will never again book this hotel.

Leisure Family

8/10

Excellent

05 Nov 2025

nakrob

The hotel price is quite reasonable. The room is spacious and clean. The hotel is old but not unattractive. The staff are polite and friendly. Facilities need to be purchased. It’s far from the MTR, but there are plenty of buses around the hotel, and you can take the A10 bus directly from the airport to the hotel.

Leisure Friends

8/10

Excellent

01 Nov 2025

SAU

No

6/10

Pleasant

29 Oct 2025

Simon

The lobby, check in reception areas is terribly dirty, chairs and sofa plus the layout is the worst i have seen.

Those mismatched sofas at the lobby look like someone picked them up from recycling bins.

The room smelled unhealthy. Mouldy..

Elevators are so old, so very slow and so small.

Partner

10/10

Exceptional

19 Oct 2025

Terri

Very, very clean and great staff location is right in the heart of everything

8/10

Excellent

15 Oct 2025

Chengyu

Good

Business Self

6/10

Pleasant

15 Oct 2025

Parker

Overall, the stay was pleasant. The rooms were clean and had plenty of storage. The area around the facility was good and easy access to buses and the tram. Some downsides, the room's outlets didnt work with the hair dryer that was provided and the exercise room lacked luster as it only had 2 small exercise bikes a tiny treadmill and one bench with a few weights.

Leisure Family

4/10

Poor

13 Oct 2025

DaNita

The room was cleaned but not clean. I found almonds under the bed and in the corner of the room by the window I found candy wrappers.

The smell of mold permeated the rooms and halls to the point it appears as if the staff is noseblind to it. I was given the opportunity to switch to other rooms but they smelled just as bad. I bought baking soda to help neutralize some of the odor but the smell was so bad I actually stayed somewhere else for part of my stay. For the cost it was not worth it.

Leisure Family_with_children

8/10

Excellent

13 Oct 2025

Marieta

Cleanliness

8/10

Excellent

01 Oct 2025

Brandy

We arrived on the date when Hong Kong was hit by a super typhoon. Appreciate their staff stick to work, to provide us a place to stay & most importantly, food to survive during the typhoon. The front desk staff also advise us to get bottle water & cup noodles from the convenient store & breads from the bakery nearby as even the hotel might not have enough food for everyone. They usually just provide buffet breakfast but offer lunch as well on the typhoon day.

They have the self service laundry & you can pay by Octopus card (which is very popular in Hong Kong for transports & food).

The only problem is their email got bounce back, no responses by message & phone. Maybe it’s just the chaotic situation of the typhoon. Luckily I have friends in Hong Kong so she can go in person to guarantee my bookings in case I got delay by the typhoon.

Leisure Family

10/10

Exceptional

27 Sep 2025

Victor

Friendly staff, good location, clean rooms

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Shayanne

I loved my 8 nights here! Staff and cleaners were lovely. I enjoyed this area of town. I would return. Only con: my key card didn’t work 2x. Breakfast is a standard meal for meat eaters for $10 USD. Unfortunately no option for vegetarians

Leisure

10/10

Exceptional

23 Sep 2025

Carol

Overall everything is good. Reception staffs really nice and helpful, Ada Chan is amazing, well look after us as we didn't book the stay due to our flight being cancelled caused by typhoon and the hotel was fully booked that night. She helped us to find a room and I really appreciate for her effort.

Friends_and_family Family

8/10

Excellent

18 Sep 2025

Wiktor

Hotel in great location. Close to the heart of the city. Bus and tram (double decker!) stops next to the hotel entrance. Subway close by. A lot of dining options around. The hotel itself is ok. Reception staff really nice and helpful. Check in/out without any problems. Rooms are spacious. You can feel the atmosphere of old times, but in a good way. The building is old, but it only adds it its charm. Good hotel for a fair price. I stayed one night only, but I believe that it would be a good place for a longer stay as well.

Leisure Friends

2/10

Poor

17 Sep 2025

Aura Xenia

The worst nightmare of my life. Run!

This hotel is by far the worst I’ve been in my entire life. Worst that side of the road motels. The fact that they call it a 4 stars is a joke. It’s run down, kinda dirty, beds are uncomfortable, it’s out of a 1960s nightmare. I spent the whole night concerned about the possibility of bedbugs. And the worst part is the smell, a mix between humidity, mold and moth balls or other strong chemical that is suspect is hiding asbestos. The smell won’t go away no matter what and you can’t open the windows, we all woke up with a bad headache. Run away and save yourself from this murder hotel. The price isn’t even cheap to compensate.

Friends_and_family Family

10/10

Exceptional

06 Sep 2025

Michael

Amazing!

10/10

Exceptional

31 Aug 2025

Lum

Location

The location of the hotel is very convenient.

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Paul

Aging but quaint. Given the central location a good price. Large bathroom. Large closet.

Business_and_leisure Self

6/10

Pleasant

04 Aug 2025

Gary Wei Bin

Hotel was nice and comfortable but buses around the area are quite inconsistent and delayed, the closest MTR stations are at least 5-10 min walk away. I wish the hotel provided free drinking water in the room.

Leisure Family

8/10

Excellent

27 Jul 2025

Antonio

Easy bus transportation from and to the airport.

Leisure Partner

4/10

Poor

26 Jul 2025

ALVIN

Time to Refresh…

The hotel is conveniently located in Sai Yim Pun… but it is really dated. The furnitures are very old, and the bath towel are very used until there is a big hole in one of them.

Partner

8/10

Excellent

03 Jul 2025

ZHUAN

I like it

Leisure Family

10/10

Exceptional

20 Jun 2025

Alan

An older hotel but for the price it is a steal. Book the executive suite for added comfort. It’s close to MRT and the tram is out the front.

Partner

10/10

Exceptional

11 Jun 2025

Edna

Stayed for 5 days.Clean,ample space in the room,everyday housekeeping and friendly staff.Will definitely use this hotel again for future visit.Worth the stay!❤️

Leisure Family

10/10

Exceptional

11 Jun 2025

Tik Fung

An old style hotel lack of proper maintenance. No indication of the floor numbers during the lifts running and not easy to hear the sound when it arrived.

Friends_and_family Family

8/10

Excellent

10 Jun 2025

Amy

Excellent location with plenty of transport links and places to eat nearby. As lots of reviews state, the property is dated but had everything we needed and spent most of our time outside of the hotel. We chose to have breakfast at the hotel this morning for ease - wasn’t aware it finished at 10am so we’re only offered one option which arrived cold and was inedible. Property clean on the whole - some areas looked neglected and probably needed a deeper clean. Hair in our shower and someone else’s sock on one of the shelves when we arrived. Overall good for a budget stay in central HK.

Leisure

4/10

Poor

09 Jun 2025

MIN ZHEN

Facilities quality is old. Toilet does not flush well, sometimes flush does not work.

10/10

Exceptional

07 Jun 2025

Michael

Great v

Great hotel stayed here in December also very spacious room and immaculately clean

Partner

8/10

Excellent

04 Jun 2025

Khogang

The hotel and layout is dated but clean. Very convenient with tram station just outside the hotel. Close to convenience store and supermarket. Also close to restaurants.

Leisure Family

2/10

Poor

29 May 2025

Aidan

Our shower was 90% clogged about 1 day into the trip, upon opening it we saw extreme amounts of hair and backlog. We asked them to clean it and the shower drained semi properly for about one day, afterwards it just returned to being clogged and drained slower than the shower would allow (max limit of 1 minute shower or else it would overflow). I assume they didn't actually have any plumber come up and just poured drain cleaner or cleaned surfacely.

The sheets under UV light were horrendous, stains of blood, or some sort of liquid material was on one of the sheets and another bed duvet also had some sort of dark liquid present. Our 3 key cards broke over 12-14 times, sometimes even just entering, leaving them on the counter and then it didn't work the next day. Faulty programming? Old cards? we had to ask them to fix it almost every other day.

Cleaning lady was nice, aside from that I was quite disappointed.

10/10

Exceptional

29 May 2025

NHON

clean, good location will come stay again!!

Leisure Partner

8/10

Excellent

27 May 2025

sarah

reasonable price , I will come again

Self

2/10

Poor

20 May 2025

Flora

The worst hotel in the universe.. dirty, filthy , staff are mean and unprofessional.. not pleasant miserable and worst HOTEL AND STAFF IN THE UNIVERSE!!!!!!!!

Family_with_children

6/10

Pleasant

09 May 2025

Barbara

The carpet in our room smelled terrible. Like mold. Room 1710.

Leisure Partner

8/10

Excellent

03 May 2025

Chi

Transportation is good, affordable, clean.

8/10

Excellent

03 May 2025

Chi

Affordable, clean, a bit old.

Leisure Friends

6/10

Pleasant

26 Apr 2025

Lai Kit Irene

The carpet inside the room and in the common areas smell bad. I found one of the bath towel with a few holes, it should not be used anymore. The room was spacious. 10 mins walk to MTR station.

Leisure Family

6/10

Pleasant

25 Apr 2025

david

The front office staff is helpful.But the housekeeping should improve their cleaning standard, they even don't clean the check out bathroom for the next guest,I end up to change another room in other floor. the carpet was dirty either . on the other hand, the location is very convenient with bus and MTR close by.

Leisure Self

8/10

Excellent

22 Apr 2025

Lawrence SC

You can't expect to much on this hotel with this price

Partner

6/10

Pleasant

22 Apr 2025

Heather

Disappointed

I was disappointed with this hotel. It was fairly dated in appearance.
The bed was hard and the towels were thread bear and worn.
Receptionist was quiet short with me upon checking in

Partner

10/10

Exceptional

18 Apr 2025

Carol

Place very convenient, easy access to public transit. Lots of restaurants with different varieties. Excellent location

Friends_and_family Family

8/10

Excellent

15 Apr 2025

Albert

Spacious room, convenient location

Location of property was good, close to all types of public transits, especially the AirPort Express bus stops (both ways) are less than 5 min walk. The hotel itself was a bit dated but reasonably clean and very spacious, which was a rare find in Hong Kong. For the money I paid it was a steal.

Partner

8/10

Excellent

15 Apr 2025

Chao

None

Business

10/10

Exceptional

14 Apr 2025

Samia

Good

Business

4/10

Poor

14 Apr 2025

Oleg

Old. Smelly.

8/10

Excellent

14 Apr 2025

David

Staff was excellent. I requested an upgrade on the room and was given one with no problem. Easy walk to restaurants and transportation

Leisure Friends

10/10

Exceptional

11 Apr 2025

Lum

Great place

Great location and easy access.

Friends_and_family Friends

10/10

Exceptional

04 Apr 2025

Husain

Good

Overall a very nice experience location is excellent close to eateries and transport links , staff were very helpful. Really appreciate getting an extra two hours for check out. The one issue was that the elevators can be a bit slow and crowded during peak times

4/10

Poor

03 Apr 2025

Peter

Convenient.

Leisure Self