Name: Thon Hotel Bristol Stephanie
Address: Avenue Louise, 91-93, Bruxelles, B-1050, BE

10/10

Exceptional

23 Jul 2026

RYAN

Clean, helpful staff. Sufficient amenities for 3 nights

10/10

Exceptional

22 Jul 2026

Derek

Nice hotel in a nice area of town near shopping.

10/10

Exceptional

11 Jul 2026

Mohammad

My kids enjoyed every moment, and the staff were incredibly friendly. Even though their English wasn’t very strong, they provided excellent service and made sure we were comfortable. I would happily return to this hotel on our next trip.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Valerie

N

Self

10/10

Exceptional

06 Jul 2026

Claudia

We've stayed here multiple times when in Brussels - clean, modern, and love the location!

Partner

6/10

Pleasant

05 Jul 2026

Meghna

Great staff who are very helpful and friendly! The front desk was wonderful and checked on a few things for us. The neighborhood is also excellent. However, the overall hotel could use a major upgrade. While the room offers tea, coffee, shampoo, and body wash, all of the cups were dirty and the bottle caps were broken. Additionally, one of the elevators wasn't working. These are definitely areas the hotel could improve upon. The bar are floor were all dirty and didn't feel welcoming.

Family_with_children

10/10

Exceptional

04 Jul 2026

Stephen

Extremely well kept

Family

8/10

Excellent

02 Jul 2026

Md Risul

I liked this hotel and room was spacious rather than other hotels in Europe countries. Good fit for a family and good location also

8/10

Excellent

26 Jun 2026

Doreen

The bedroom was great , lovely decor & a very comfortable bed BUT the bathroom was clearly in need of a major refurbishment - it was extremely dated and in poor condition - the shower attachment was in the bath but the tiled side of the bath was so high that I could not get in to have a shower. There were 2 sinks but one only had a dribble of water coming out. The finish on the tiling around the sinks and the boarding behind the toilet seat were clearly suffering from wear and tear. I mentioned this to a receptionist at the end of our 2 night stay who apologised & said the rooms in the hotel are being refurbished working down from the top floors - we were on floor 1. I think the stark contrast between the bedroom & the bathroom should have been mentioned at the start of our stay &, possibly, the hotel should slightly reduce the rates of such rooms that are not yet refurbished. Also, only one of the two lifts were working so there was a lot of time spent waiting for the lift - sometimes because cleaning staff were using it. I mentioned this at reception & the young man said it had been out of order for some time & they were having difficulty getting it fixed. Other than these issues, staff were friendly, the breakfast was excellent & we also enjoyed an excellent evening meal in the restaurant.

Partner

10/10

Exceptional

22 Jun 2026

Daren

Such a lovely hotel, staff helpful and friendly. Room was very spacious and clean, and bed was big and very comfortable.

Partner

10/10

Exceptional

21 Jun 2026

Zoe

The room was clean, the AC worked nicely, comfy beds, great stay overall.

Partner

8/10

Excellent

14 Jun 2026

Matthieu

The room was spacious and clean, it was a little old but wasn’t too bad. The only disappointment was the sauna. I booked this hotel specifically because the description stated it had a sauna. It did indeed, but it was like an additional thought for an empty space. It wasn’t in the locker room in the gym, but it was in a separate room with no blind from the passing people in the hotel, nor proper chair, or shower room. So it did have a sauna but that was a big disappointment. Other than that hotel is in a nicer area and convenient enough to get around. If you don’t care for the sauna it’s a great choice.

Partner

8/10

Excellent

14 Jun 2026

Kimberly

Lovely staff. Very clean, comfortable bed, and very friendly staff.

Family

8/10

Excellent

14 Jun 2026

ADVERTHUS

The rooms were nice and the staff were friendly. However, the housekeeping did not meet our expectations. Our water bottles were rarely replaced, the beds were only lightly made, and the fresh towels were left carelessly on the couch. I left tips to show appreciation before leaving the rooms, but returned feeling disappointed. We also had connecting rooms, and the experience was the same in both.”

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Yves

Rien a redire vraiment. Très bien situé en plus

Friends

4/10

Poor

31 May 2026

Krunal

The hotel is in a good location; however, the room condition and bathroom were only average and did not meet expectations.

During my stay, the TV stand fell and injured my leg. Although I reported the incident, it was not replaced, and no compensation or apology was offered. Additionally, there was no digital entertainment available in the room during our stay, which was disappointing, especially for the children.

The room was advertised as family-friendly, but in reality, it lacked the facilities and comfort expected for a family stay. Considering the price paid, the overall value was poor.

While the location is a positive aspect, the room quality, maintenance issues, lack of entertainment, and poor customer service made this a very disappointing experience overall.

Family_with_children

10/10

Exceptional

28 May 2026

Jessica

Muy limpio y central y muy acogedor

Family_with_children

10/10

Exceptional

20 May 2026

MEI

The room is super clean with sauna. The staff is very friendly. We wish we could stay longer.

Family_with_children

10/10

Exceptional

19 May 2026

Matt

Great room with a cool balcony looking over the city. Only complaint was the water pressure and temperature on the 10th floor but you’ll have that with tall buildings

8/10

Excellent

14 May 2026

Yanbing

Huge room but not sound proof

Self

10/10

Exceptional

12 May 2026

Gill

Like this hotel. Comfortable, friendly, good breakfast and convenient for some nice restaurants and where I need to get to for business.

Self

10/10

Exceptional

11 May 2026

Andrew

Convenient location.
Friendly staff, great clean rooms.
Will be returning

Self

10/10

Exceptional

08 May 2026

Yijia

really nice hotel, cozy room with enough space. Clean toilet and bathroom. Not very sound proof though, can hear clearly what neighbors are busying with.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Jason

Comfortable stay. Great breakfast

Partner

10/10

Exceptional

29 Apr 2026

Elliot

Great room, delicious breakfast and nice staff. A very nice stay.

10/10

Exceptional

28 Apr 2026

ELDAS

Nice hotel in a convenience location.

Family

8/10

Excellent

17 Apr 2026

SOMNATH

Decent hotel at a good location ( Stephanie Tram stop is 2mins and Louiza Metro stop is 5 mins walk) - the decor of the hotel looks tired. The higher floor rooms are very warm on a sunny day and somehow the AC couldn’t cool it. For sustainability reasons they change sheets every 3 days but for us they didn’t even do that. The bathroom has nothing other than a body wash and shampoo. Breakfast is ok.
However, the staff are very helping and courteous.

Family_with_children

4/10

Poor

10 Apr 2026

steve

Room was very clean. Service in Belgium overall including this hotel is absolutely terrible. The entire building must be set to either cool or heat. Rooms are not able to be independently adjusted. As a result all 4 rooms were very warm.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Suad

clean room
pleasant staff

Friends_and_family Family

2/10

Poor

05 Apr 2026

Thuvaragan

Not happy with this unwelcome guest.. i was treated nucely.. didnnt give enough information, no smile , nothing.. i was even walking arround to find my room FFS

10/10

Exceptional

05 Apr 2026

William

Room was nice and clean. Front desk check in worker was very friendly and helpful. Lots of good restaurants within walking distance of the hotel. It’s a couple minute walk to a tram stop where you can take the tram to the old town Gran Place area where most of the tourist sites are.

10/10

Exceptional

04 Apr 2026

Joanne

We had a lovely room, we were upgraded on arrival which was a great start to our holiday! The staff were friendly, and it was in a great location. Would definitely recommend.

Family

10/10

Exceptional

22 Mar 2026

Cath

Excellent hotel would definitely go back and breakfast choice was good

Partner

10/10

Exceptional

16 Mar 2026

Paul

Appears to be predominantly a business hotel. However, Reception and cleaning staff were excellent. Very helpful and friendly.
There are a few cafes for breakfast within walking distance but not much in the way of restaurants nearby for an evening meal. We tended to walk into the historic centre to eat in the evening. We ate breakfast in the hotel on our last morning and it was plentiful and delicious.

Partner

8/10

Excellent

10 Mar 2026

Andrew

Our superior family room was spacious and clean, with a comfortable pull out and main bed. Only complaint about the room was there was no conditioner and the shampoo was terrible. Breakfast was OUTSTANDING. So many choices!! Overall a great stay.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Lesley

Got a free upgrade to a superior room. The room was spacious, clean, comfortable and had all the amenities I needed.

Business

10/10

Exceptional

16 Feb 2026

Gregory

Centrally located, easy parking in the hotel garage, spacious and clean room with a comfortable bed.

10/10

Exceptional

04 Feb 2026

Vladimír

Very spacious room with private sauna!

Business

10/10

Exceptional

08 Jan 2026

TREVOR

All good, could not fault anything. Had a wonderful stay. Woulnt hesitate to recommend.

Partner

10/10

Exceptional

08 Jan 2026

Rebecca

This hotel was a great value and had a lot of character. We enjoyed our room because it was extremely spacious and the bed was very comfortable. The front desk staff were very friendly and helpful and even upgraded our room because we asked for a large bed. I think this hotel has everything if you're looking for a good value place to stay with a little bit of character and in a great location. I would stay there again.

Partner

10/10

Exceptional

06 Jan 2026

Orlando

Good

10/10

Exceptional

05 Jan 2026

Saranya

Staff are so friendly !!!

Leisure Family

10/10

Exceptional

04 Jan 2026

CLAUDIO

Clean room, spacious.great location

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Gill

Comfortable stay

Business

10/10

Exceptional

28 Dec 2025

TAREK

Clean room

Business_and_leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Rauf

Everything was perfect room was spacious
Parking was secure. Tram station just opposite to hotel. I preferred walking so most of stuff you can found in 30 minutes walk

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Mark

Lovely staff, spotless room, great food and ideal location!

10/10

Exceptional

21 Dec 2025

Theresa

Fantastic hotel with very courteous staff! We were close to the Christmas markets, which is why we were there. We were especially surprised to see that the sofa bed that my son used was made and ready for sleep when we arrived later in the evening from a day of exploring! This is the level of service from this hotel! My only criticism is that we were charge an extra 30 Euro for arriving early even though our room was ready. I still give it 5 stars!

10/10

Exceptional

06 Dec 2025

Jack

.

Partner

8/10

Excellent

30 Nov 2025

JOSE

Well located

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Robin

We had a lovely long weekend at this hotel. Lovely neighbourhood and a short walk from both Eurostar and also up to Metro Louisa. The superior room was great, as we had the large sofa bed for our teenage daughter too. Great time.

Leisure Family

10/10

Exceptional

30 Nov 2025

Leanne

Highly recommend

Leisure Friends

10/10

Exceptional

28 Nov 2025

ayodele

The room was spotless, staff were pleasant and professional

Leisure Family

10/10

Exceptional

23 Nov 2025

Lindsay

We had a lovely stay! The breakfast was outstanding - especially the potatoes, chia pudding, and huge amount of freshly baked choices! The hotel is big but staff were always friendly and helpful. Our room was bigger than it looked in photos and although a great, well connected location it was quiet in the hotel at night. Well maintained and well equipped, nice eco friendly additions.

Leisure Family

10/10

Exceptional

11 Nov 2025

Umo Cultume

Clean and spacious

Leisure Friends

10/10

Exceptional

09 Nov 2025

Edi

Havent had breakfast

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Brian

Great location, big bonus is check in @ 2pm and checkout at 12pm

Leisure Partner

8/10

Excellent

04 Nov 2025

Mehak

Spacious rooms, perfect for 3/4 people. Separate toilet and shower/bathroom, makes it easier to get ready in the morning. Location is also good, can walk to the main sites of the city in 30 mins!

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Gavin

Spotless and spacious room.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Michael

Spacious and well appointed rooms. Room lighting a little odd and inadequate - just small table lamps.Breakfast range is expansive but nothing special and more fresh fruit and healthy options would be ideal.

Self

8/10

Excellent

30 Oct 2025

Bettina Lindgreen

The breakfast was really good and the room was great too, especially the shower and the bed.
Just a few things; we reported that the light in the shower did not switch off at any given time, therefore it was on straight for days and nights, to our surprise this was not fixed after reporting, the hotel mentions that they have a green policy, so this did not match. Another thing was that we sent a message to the hotel 4 days in advance however they did not respond until I asked again, now I understand that the reception can be busy so this was not my issue, the issue was that we never got a response on our question, when we arrived to the hotel, nobody wanted to help with our question, no pro-activity whatsoever, I am really sorry if the question was difficult, but it was where we would be able to watch F1. It was first on the next day when we insisted for them to help us with it that they decided to call a sports bar which confirmed that they were showing the game. Very disappointing and it truly felt we were not cared for - if we had known the answer, we would never have asked. Service was way below average and not what you would be expecting from a 4 star hotel.

Leisure Partner

8/10

Excellent

20 Oct 2025

Lisa

Lovely large room, but AC didn't seem too strong. Breakfast is excellent - great choices, fresh food/salmon, clean and well maintained despite buffet style. Service is great - we checked out an hour later which was helpful. Great location - easy walking to several areas, and local restaurants were all fabulous. Enjoyed our stay overall.

Partner

10/10

Exceptional

18 Oct 2025

Craig

Clean, great location. Endless shops nearby

10/10

Exceptional

16 Oct 2025

Joseph

Great Location, Great Room

We loved this place. We booked the Superior room and they upgraded us to the Deluxe room with sauna. Having our own sauna was great. The rooms are huge, nicely furnished with plenty of storage space, great bathroom, beautiful view. The hotel is well maintained. Personnel is very attentive, they have sweet treats for guests every afternoon. The area is a little away from the Grand Place, about a 20 min walk to the Palace, Museums and Park, but the location is great, all the best stores are walking distance and there's plenty of good restaurants nearby. The tram stops in front of the hotel and the metro is a couple of blocks away. We definitively recommend the place and will go back to it if we return to Brussels.

Partner

10/10

Exceptional

14 Oct 2025

John

Great Hotel in the center of Brussels. Will defiantly stay again.

Business

10/10

Exceptional

13 Oct 2025

Michelle

Safe area surrounded by luxury shops. My room could have been cleaner but hygiene standards in Belgium overall are different from what I’m used to.

8/10

Excellent

05 Oct 2025

Michele

Large room with very good views over the city our room was on the 10th floor and had a really lovely balcony,large comfortable bed.Breakfast had a good selection.Easy to get to the metro 5/10 minute walk.

Leisure Friends

8/10

Excellent

30 Sep 2025

Kayla

The staff are very friendly, the room was clean, and there are restaurants within walking distance. The parking was awful!

Leisure Friends

10/10

Exceptional

21 Sep 2025

Lu-Ting

Clean room with lots of mirrors, comfortable bed. Shops, Carrefour express, cafe and restaurants near by.
I had a great 2 nights stay!

Leisure Self

10/10

Exceptional

15 Sep 2025

Aneil S

Good location and friendly
Staff

Leisure Family_with_children

10/10

Exceptional

14 Sep 2025

Thomas

The staff at check-in were wonderful. So helpful.

8/10

Excellent

12 Sep 2025

Rozmari

.

Leisure Family

8/10

Excellent

12 Sep 2025

Harshana

.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Lewis

Great hotel close to all the shops and amenities

Leisure Friends

10/10

Exceptional

05 Sep 2025

Mark

Spacious rooms, friendly, multi-lingual staff, walking distance to everything.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Jorge

We love this hotel 9.5/10

Leisure Friends

10/10

Exceptional

31 Aug 2025

Jonathan

This is a very nice hotel in a good location that met all of our needs. It’s about a 20 minute walk from most of the downtown attractions and about 25 minutes to the main train station.

Leisure Friends

10/10

Exceptional

30 Aug 2025

traore

The room was exceptionnel. The staff very professionnels. And the location are in the center of all attraction areas.

Leisure Family

10/10

Exceptional

29 Aug 2025

Carolyn

Great location, near prime shopping and lots of cafes and restaurants. Room was clean, modern and very spacious. Daily housekeeping was excellent.

Leisure Family

10/10

Exceptional

28 Aug 2025

Rema

Reception was very welcoming. Room was very luxurious with even a spa, which is not in all rooms though. Well laid out and excellent choice for breakfast. The hotel is within walking distance of the tube station and also the main tourist area, the grand place. A few convenience stores nearby too. Would highly recommend this.

Leisure Family

10/10

Exceptional

27 Aug 2025

Waseem

Great location. Reception and service staff were great and hospitable. Would definitely come back here

Leisure Family_with_children

8/10

Excellent

23 Aug 2025

ama

Great clean property, with easy access to transportation(tram and bus). Easy access to shops. Will definitely recommend!

Leisure Family

10/10

Exceptional

21 Aug 2025

Jackson

The staffs are extremely kind and helpful.

Leisure Family

10/10

Exceptional

19 Aug 2025

Karan

Great consistent business hotel!

I stay at the Thon Hotel Bristol Stephanie almost 4-5x a year, and it is a great, comfortable stay each time! I stay for almost a week every visit and the staff are very hospitable. Would recommend without hesitation!

Business

10/10

Exceptional

18 Aug 2025

Denny

Great staff and good location. The standard room size was spacious enough for a family of 4. The shower door didn't close properly so it did leak often.

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Michel

It was really nice and clean and everyday you had something different to eat for free instead of just giving candy like for example there was watermelon the first day and then the second day there was fresh squeezed orange juice

Family_with_children

10/10

Exceptional

13 Aug 2025

He

Upscale, well-designed, and comfortable room. We enjoyed our stay!

Leisure Family

8/10

Excellent

11 Aug 2025

Siu Ching Crystal

the hotel is walking distance 35 mins from the Brussels center, so we take public transportation like tram, bus and metro for the connection to other places.
the hotel is not new but big rooms, clean as it is.
the lighting does not bright enough with table lamps.
the staff is helpful for changing the bulb as the hanging lamp did not work.
parking security is high, need to use the ticket to get in and out.

Leisure Family_with_children

10/10

Exceptional

11 Aug 2025

ANATOLIY

Shopping area , excellent breakfast.

Leisure Family_with_children

8/10

Excellent

10 Aug 2025

Verified traveler

Nice hotel

Good internet. Friendly staff. Been coming here for 13 years and the food quality/options is not as good as it used to be.

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Joanne

Roomy and nice hardwood floors. Close to shopping. Walking distance to main attractions.

Leisure Family

8/10

Excellent

31 Jul 2025

Emily

This was a larger hotel and was fine for the night we spent there. It was in an interesting neighborhood that had some high end shopping but was really close to some sketchier areas as well. We had to walk fairly long distances to get to most of the popular sights. Overall it was fine and I don't have anything bad to say about it. The finishes were also odd and pretty dated.

Leisure Family

2/10

Poor

30 Jul 2025

Paul

Awful Customer Service

Had to cancel our trip to Belgium at late notice due to unforeseen circumstances.

The customer service and attitude received was really terrible, with mixed messages, slow, if any, responses and suggestions that due to booking through a third party such as hotel.com. Really poor experience

Partner

8/10

Excellent

28 Jul 2025

David

Good hotel. Modern in many ways and a spacious room. Nice gym. Washroom needed more attention for cleaning. Cleaner wanted us to vacate our room for cleaning purposes 2 hours before checkout. Definite language barrier but didn’t want to take no for an answer.

Leisure Family

10/10

Exceptional

26 Jul 2025

Jessica

Great stay

Huge room. Very comfortable. Location was good.

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

KARYN

This was a beautiful hotel and room, good value for it, comfortable bed, ok-comfort sofa bed. It had everything one could need and very professional staff, elegant lobby. Expensive breakfast though.
But it really had everything one would need

Leisure Family_with_children

6/10

Pleasant

19 Jul 2025

SHAKIL

A nice big bedroom

Family_with_children

10/10

Exceptional

04 Jul 2025

Xavier

Thon Bristol-Stephanie is always a good option when visiting Brussels. Rooms are spacious and comfortable. Pricing is generally competitive compared to similar alternatives.

10/10

Exceptional

26 Jun 2025

Charade

Perfext

Business Family

10/10

Exceptional

26 Jun 2025

Jullien Roger

Very clean.

Business