Name: iStay by NH Brussels Stéphanie
Address: Rue Jean Stas, 32, Bruxelles, 1060, BE

10/10

Exceptional

25 Jun 2026

David

Clean hotel and helpful staff. The air-conditioning is a bit old so struggled little with the heat

Partner

10/10

Exceptional

13 Jun 2026

Marie-Louise

Amazing small attentions from the staff

Partner

10/10

Exceptional

08 Jun 2026

Jeffrey

Really helpful staff
Decent value for money
Free drink if you chose not to have your room cleaned

Friends

8/10

Excellent

04 Jun 2026

Inara

The staff was vey helpful and friendly

Self

10/10

Exceptional

05 Apr 2026

Jason

Was in a great area - close to the sights and resturants

Self

10/10

Exceptional

31 Mar 2026

Inara

Ok

Self

8/10

Excellent

24 Mar 2026

Iben Kyung

We had a nice stay at the NH Brussels Stephanie. Clean room and really nice staff. The breakfast was really good.
It was nice with the coffee maskine and the fridge.

The bed was a little bit too hard and it would have been nice to have my own blanket instead of one blanket I had to share with my husband. When one of the elevators wouldn`t open the doors, they should have closed it so we didn’t experience being stuck twice.

But Overall a really good hotel that I would definitely recommend and return to.

Partner

8/10

Excellent

20 Mar 2026

Aude

Clean room and very helpful and kind staff.

Self

8/10

Excellent

23 Feb 2026

Nigel

Staff and Hotel were great as usual

Self

10/10

Exceptional

24 Jan 2026

Nigel

Staff excellent

8/10

Excellent

07 Jan 2026

Olivia

Staff were very helpful and got everything sorted quickly. Room was excellent, although the shower had very limited hot water.

Partner

10/10

Exceptional

05 Jan 2026

Nigel

Great location away from the usual around Grand Place

Business_and_leisure Self

10/10

Exceptional

13 Dec 2025

sebastien

Tout

Business

10/10

Exceptional

09 Dec 2025

Stefano

Great hotel! The place is amazing and is in a great location in brussels. I will definitely stay here again.

Leisure

10/10

Exceptional

25 Nov 2025

Sarah

I used to stay here when I visited Brussels more often and I was pleased that it was still a friendly hotel with good breakfast options and good facilities. The staff are really helpful and the location is great for being in a nice area close to shops, the metro, and Midi station.

Business_and_leisure Self

10/10

Exceptional

23 Nov 2025

Darren

Great staff and great room. They have a great initiative that if you don’t need your room cleaned, you can get a voucher for a free drink, I thought this was fantastic.

Partner

8/10

Excellent

21 Nov 2025

Clarissa Ann

Was allowed to check in early, helpful staff, liked that there was shampoo and conditioner in room! Good selection at breakfast, reasonably close to most things
Road was a bit noisy at night but didnt bother us too much.

Leisure Friends

4/10

Poor

12 Nov 2025

orhant

Bon accueil, chambre spacieuse et pro

Partner

8/10

Excellent

09 Nov 2025

Zhila

Hotel Review – 6-Night Stay

The location was excellent, and the reception staff were friendly, welcoming, and very helpful. Breakfast was great with a good variety of options. The only issue was with housekeeping, as the bedding was not changed during the 6-night stay.

However, the hotel staff apologized and handled the situation kindly. Because of their attitude and great service overall, a return visit is definitely planned.

8/10

Excellent

01 Nov 2025

colin

Having stayed here many times o

4/10

Poor

22 Oct 2025

Sébastien

On avait demandé une chambre avec grand lit on s'est retrouvé avec des petits lits pas de gel douche ni de bouilloire et une machine à café qui ne fonctionne pas même si on a reçu du chocolat en guise d'excuse.
Je trouve que pour le prix c'est abusé. On a pris une 4 etoiles pour avoir du confort et je trouve que c'est décevant.
Dans nos critères de sélection on avait aussi le parking arrivée sur place pas de parking publicité mensongère.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

DIVINE

Les personnes etaient adorables ,
La localisation de l’hôtel était top, le quartier aussi

Pareil pour le petit déjeuner

J’ai bien aimé séjourner dans cet hôtel, je reviendrai c’est sûr

Self

10/10

Exceptional

09 Oct 2025

James

i’d recommend to my friends

Very clean and friendly. Staff were especially helpful in every way. The room was larger than expected and quiet for the most part all night. The lighting I the room was good. The location is an easy walk to major tourist sites and to a Metro Station.

There could be a few more choices of restaurants in the area but enough to provide some options.

The hotel breakfast was very good with fruit, salad, eggs and sausage, lots of bread options, yogurts etc. A great value.

They have a program for multi-night stays that rewards you with free drinks if you don’t need your room cleaned the next day…. Loved it!

Partner

10/10

Exceptional

24 Sep 2025

jasdeep

Nice hotel. Friendly service. Very clean. Not very modern

Business Self

6/10

Pleasant

18 Sep 2025

Nonkululeko

Very average

The hotel is average and the service was poor. The rooms were comfortable but I wouldn’t stay here again

Partner

8/10

Excellent

18 Aug 2025

Tracey

Good but needs some care & attention

Very warm welcome, big room, big comfortable bed, good air con. Downsides: bit shabby, for instance, dust on the replacement toilet roll and desk draws as well as under the bed. Coffee machine didn't work and no kettle. Service staff came in even though do not disturb sign was shown. Initial strange smell, but could open the window so was fine. Overall, a good, friendly hotel in a great location but needs a bit of TLC.

Partner

6/10

Pleasant

21 Jun 2025

colin

Unfortunately a shadow of what this hotel used to be. Used it many times in last 10 years not just for myself but my staff while in town. Fact is they send you a \"welcome and thanks for booking with us email\" but when you reply and tell the the last stay was a disaster apparently they didn't get it and made exactly the same mistakes again.
So please dont book anything above a basic room as you won't get without having to ask any bathrobe, slippers or pillow menu and the room size difference is so small you wont notice it.
Give breakfast a miss if you British as it's very bad value for money with just 2 hot offerings you would expect scrambled eggs and chicken (yep chicken) sausages.

Business

8/10

Excellent

16 Jun 2025

Sion

Pleasant stay and very clean

Leisure Friends

10/10

Exceptional

10 Jun 2025

Adrian

Great hotel for a football trip. Good facilities and well priced. Highly recommend with some nice restaurants nearby.

Friends_and_family Friends

10/10

Exceptional

26 May 2025

John

N/A

Leisure Family_with_children

10/10

Exceptional

05 May 2025

Victor

The property is well located, near Midi station and many places to eat.

Leisure Partner

8/10

Excellent

04 May 2025

ivan

Hotel location very good, many restaurants and stores. What makes staying pleasant is people that work there ,staff. The staff was very professional and pleasant, definitely will be back. Thank you

Business Self

10/10

Exceptional

04 Mar 2025

suzannah

Great hotel in an excellent neighborhood

Hotel was in a convenient location, clean and comfortable. The room was quiet, area was safe and there were lots of coffee shops, restaurants, supermarkets walking distance from hotel. There are loads of lovely clothing shops up the road from the hotel.

Friends_and_family Family

8/10

Excellent

10 Jan 2025

Paolo

Recommended

Good hôtel well located. Nice and professional staff. May require some renovation of the bathroom. Reasonably priced. Recommended.

Business

6/10

Pleasant

08 Jan 2025

Melissa

Our First room had a non-stop buzzing sound, we asked for a new room, and when we arrived to the second room the door was unlocked. We felt very unsafe and we left to get another hotel. Still waiting on our refund, the property manager has agreed to it, but Expedia is not issuing the refund. I definitely won’t book with Expedia in the future, way too much hassle when you need customer care.

Partner

8/10

Excellent

18 Dec 2024

jose ramon

well located

everithing was fine but there was a strange smell in the room, not sure if it was because of tobacco or any other problem: not very important but...

Partner

10/10

Exceptional

01 Dec 2024

Sarah

Good city hotel

Perfect as a base for a couple of days exploring the city

Friends_and_family Friends

8/10

Excellent

29 Nov 2024

Anita

-

Leisure Partner

10/10

Exceptional

22 Nov 2024

Koos

Nice hotel, very friendly staff. The mattress on the bed was so hard it hurt. I had to take the other duvet and put it over the mattress before I could sleep.

Business Self

10/10

Exceptional

30 Oct 2024

Aya Marie

Brilliant staff and service. Very nice stay with everything at walking distance. Worth coming back.

Leisure Family

4/10

Poor

11 Sep 2024

Verified traveler

Too much noise and the shower is poor..

10/10

Exceptional

03 Sep 2024

Eunice

Staff was very nice and very helpful!! Easy to walk to Grand Place with other sights to see along the way. Had a good and comfortable stay!

Leisure Family

10/10

Exceptional

08 Aug 2024

Brian

Nice location

Leisure Partner

10/10

Exceptional

30 Jul 2024

Håkan

All you need for business

Had a meeting nearby during 2 days. 3 mins walk. Easy access to several nice restaurants. Quiet area.

Business

10/10

Exceptional

23 Jun 2024

Lourdes

great service and attention

Leisure Family

10/10

Exceptional

27 Apr 2024

Amy

Location and the staff working there.

Business Self

6/10

Pleasant

01 Mar 2024

Verified traveler

Hard bed, bad pillows, tiny bathroom. Not a 4 star hotel

10/10

Exceptional

28 Feb 2024

Paolo

Highly recommended

Very good services. Nice and spacious room. The hotel is at walking distance from the center of Brussels. Highly recommended

Business

8/10

Excellent

27 Jan 2024

Paul

A short stay but staff were very friendly.

Leisure Family

4/10

Poor

05 Jan 2024

Ngoc

We had a great time with NH in Geneva , that is why we think NH Stephanie would be the same but … No . The only great side is the location , other than that everything are very poor . Bathroom are stain , broken sink , bathtub is yellow . Empty fridge with no temperature . Worst thing is the Kettle !!! Smelly and dirty with some kind of moles inside which is unacceptable , i rang the reception twice for an exchange , he said ok but disappear like dont even care . We wont be back !

Leisure Family_with_children

8/10

Excellent

09 Nov 2023

Luciana

O hotel é bem localizado, proxímo a estações de metro e tram, com vários restaurantes bons muito próximos, e a 20 minutos a pé no máximo, da maior parte dos pontos turísticos principais da cidade, e em uma rua silenciosa. O hotel está em boas condições gerais e é muito bem limpo. A tv possui numero bem limitado de canais, o que para turistas não faz diferença. O serviço da recepção foi ótimo em todos os momentos da estada, especial agradecimento ao Sr. Patrick.O único porém foi a maneira que um funcionário do serviço do café da manhã me censurou de maneira rude \"you dont do this\", por colocar um waffle para aquecer na torradeira, o que é comum de se fazer em qualquer hotel do mundo, e quando não havia nenhum aviso de como fazé-lo da maneira correta, em vez de me orientar como o fazer. Fora esse incidente pontual, a estada foi muito boa, e eu recomento o NH Brussels Stéphanie, para quem desejar uma hospedagem tranquila e agradável em Bruxelas.

Partner

10/10

Exceptional

16 Sep 2023

Dawn

Nice big room and the hotel is in the perfect location.

Leisure Partner

10/10

Exceptional

03 Sep 2023

Annu

Well maintained and lovely hotel. Staff is very friendly. Plants in the lobby are beautiful.
Thank you for making my ahort stay pleasant.

10/10

Exceptional

24 Jul 2023

Andrea

There is some street noise (mostly boisterous pedestrians at night/early morning) audible from rooms. I'm not sure if thicker glass could block out. This was the only drawback in an otherwise very pleasant stay. We would return and recommend to others.

Leisure Partner

4/10

Poor

23 Jun 2023

colin

Stayed here many times but never again.

Been to this hotel many times before in last 20 year's. From the moment we tried to check in the guy on reception although very polite tried to charge us again for our already pre paid room. Dispite me showing him the booking confirmation which clearly said \"paid\" he just kept say it wasn't and that although hotels.com says its paid he hasn't taken payment yet!

10 minutes later we was still going backwards and forwards showed him the bank transaction that had been paid from online banking. Eventually he looked at the correct booking to discover it was indeed paid! Waste of time.
I had already requested a top floor room as previously had many times as we booked the best room type.
Get told we was in a superior room which we clearly wasn't.
Had requested tea and milk in the room as we don't drink coffee but nothing although like the payment he did spot this afterwards.
Only 1 of the 2 lifts working and had been out of order for over a month.
No tv remote.
Room on 2nd floor
And to top it all the maid lets herself in to cop an eye full in the morning!
Not worth the money is the truth.

Business

10/10

Exceptional

29 Apr 2023

Nourah

Staff was super helpful

Business Self

10/10

Exceptional

05 Jan 2023

Pier

The hotel was perfect. Walking to shopping and restaurants

Leisure Family

8/10

Excellent

08 Aug 2022

Verified traveler

NV Stephanie

Good location. Bed rather hard. Fridge not switched on and couldn't do it ourselves. Bathroom small and bath very narrow. Just used as a stop over en route to Holland so was adequate.

Friends_and_family Family

10/10

Exceptional

04 Aug 2022

colin

Brussels

Really good stay for a 4 night break. Great location

Partner

10/10

Exceptional

13 Jun 2022

SUSAN J

Staff was extremely helpful!

Leisure Friends

6/10

Pleasant

08 Jun 2022

Joe

Very clean spacious rooms with friendly/helpful staff. The breakfast was decent with a good variety of items to choose from and the location is excellent, one of the best areas to stay in Brussels for eating out, shopping, etc. My biggest gripe is the lack of amenities in the room, such as an unstocked minibar (Covid protocol that remains in effect here) and not even complimentary water bottles. You can order water by using the QR code but it will cost you. 4-star hotels in Europe normally provide complimentary water bottles as standard. There is no 24-hour menu a la carte room service, only the minibar service. There is no gym. Otherwise good for a short stay, though for me 4 days was pushing it.

Business_and_leisure Self

10/10

Exceptional

23 May 2022

Natalia

The staff was amazing, they made us feel welcome right away. They helped us find local facilities and navigate the city. The room was spaced out well, we had enough space for three of us to pack and unpack our luggage without feeling cramped. The housekeeping staff did a wonderful job of cleaning our room. We never saw anyone, but their work was impeccable. Breakfast was great, the week day chef was so friendly and treated each guest like they were his only guest. great way to start the day. I highly recommend this hotel.

Leisure Family

10/10

Exceptional

06 Apr 2022

Sergio

Nice hotel in a great location…. Great breakfast! Nice staff

Leisure Partner

10/10

Exceptional

20 Mar 2022

Alexander

The hotel was great and most importantly we appreciated the willingness of the staff to help us out

Leisure Partner

8/10

Excellent

15 Nov 2021

Rafael

Nice and Clean

Nice and clean hotel. Very good location. Relatively simple breakfast.

Partner

8/10

Excellent

26 Oct 2021

Verified traveler

Good hotel

I enjoyed my stay. The room was not completely clean and I found a hair on my bathroom floor that was not mine. Also, I left my earrings on the bathroom and one got lost probably when the cleaning lady went to clean the restroom. However, the breakfast buffet was good, the wifi worked fine and when I forgot a bag full of things at my room after checkout I was able to pick it up, and everything was in there.
The location of the hotel is superb.

Business

4/10

Poor

20 Sep 2021

Verified traveler

Weekend away stay in Brussels

The bed is one of the best beds I have ever slept in. It is wonderful. Also, the shower is great.
However, the hotel itself I would not recommend. It is built on a busy road, in a very popular area for nights out and the sound-proofing in the building is appalling. You can hear people walk on the street, let alone drive or sing. Despite the inconvenience of this noise, the hotel does not provide ear plugs and as there were no rooms left in the hotel, suggested we check out at midnight when we were unable to sleep.
You can also hear the elevator from your room and people talking in the room next to you. It really does not offer a sense of privacy at all.

Partner

10/10

Exceptional

26 Jul 2021

Marcelo

Well located hotel with excellent breakfast

Well located hotel with nice cafés around the corner. Hotel had a friendly staff and amazing breakfast with freshly baked croissants and pastries.

Partner

8/10

Excellent

21 Aug 2020

Musenge

Neat and comfortable. Friendly staff. Great bar area. Very convenient the location!

Business

8/10

Excellent

14 Feb 2020

Verified traveler

Ok, but...

The stay was generally Ok with a few exceptions:

1) There was no clear time posted anywhere when the clearer should finish with your room. (came back to the room at 2:00 PM and it hadn't been touched)
2) Part of it was a building site.
3) Coming out of the lift someone left an open step ladder in front of it.

Business

6/10

Pleasant

03 Dec 2019

Verified traveler

Under construction, alarms went off all night then drill outside our window started daily at 730am....it was very difficult to get any sleep.

Leisure Partner

8/10

Excellent

02 Dec 2019

Verified traveler

The room faced the (inner) street which was noisy from pedestrians talking and cars driving by from below. The carpet has a strange musk-like odor.

Self

8/10

Excellent

23 Nov 2019

Jose da Costa

It was a good experience.

Partner

6/10

Pleasant

12 Nov 2019

Damian

expensive 4 stars hotel without minibar

I am very disappointed that a 4 stars hotel and pretty expensive, doesn't have anything for drink or eat in the room.

Business

8/10

Excellent

21 Sep 2019

Verified traveler

Nice location, a little bit pricey.
Unfortunately the room that we were was noisy , property renovation work was in progress.

Business Family

10/10

Exceptional

03 Sep 2019

Verified traveler

Welcoming hotel in a very convenient location with lovely staff, clean comfortable rooms and excellent buffet breakfast.

Leisure Family

6/10

Pleasant

27 Aug 2019

David

Good location, just a little tired.

Great location and friendly helpful staff. The hotel is a little dated and you can see its had a long hard life in places. The room had A/C but you needed to put your ear plugs in to get to sleep. Also the noise from the road outside was noticeable, with the window shut you could still hear cars, and people talking in the street. I was on the 4th floor.

Business Partner

10/10

Exceptional

31 Jul 2019

Verified traveler

Great rooms, extremely clean and spacious. Staff was great and welcoming.

Leisure Friends

8/10

Excellent

25 Jul 2019

Bruxout

Renovated, clean and well-sized rooms, with less than ideal shower. Low ceilings and low pressure. Location of property is okay- go uphill and you will get to a nice part of town. The downhill part of town is not as appealing and definitely not touristy. The staff is great.

Friends_and_family Family

10/10

Exceptional

11 Jul 2019

Akshay

Nice clean good service hotel in good location.

The hotel is excellent location close to main road and in quiet street. It is close to restaurants and all the major view points by walk distance.
The hotel staff is extremely friendly and accommodating. They even gave me map and explained major locations and tips for other cities by train.
Room is good size, good shower and good bed. Very clean.
The hotel provides free water for drinking at lobby anytime with candy snack. Nice touch.
Hotel was nice enough to give me shave kit when I asked for- free of charge- really nice of them.
A+ overall. Would stay again for sure.

8/10

Excellent

29 Jun 2019

Katie

Pros:
Price
Big spacious room
AMAZINGLY comfy bed and the BEST pillows!
Powerful shower and well stocked bathroom
Good air con
Friendly staff
Good location - plenty of restaurants & shops nearby

Cons:
Our 1st floor room was on the street side and there was building works going on outside which started VERY early in the morning and were so noisy with hammering, drilling and the constant sound of reversing lorries.

That said, we would definitely choose to stay here again if we return to Brussels.

Friends_and_family Partner

8/10

Excellent

19 Jun 2019

Verified traveler

Well-positioned. Friendly and tasty breakfast. Nice greeting but my room smelt of body odour, although it was spacious and with good bathroom and windows that I left open. Nor was it cleaned on my 2 night visit. Unlucky with my room perhaps

Business Self

10/10

Exceptional

09 Jun 2019

Verified traveler

Great value, great location, great service, great breafast. Would definitly stay again.

Leisure Partner

8/10

Excellent

05 Jun 2019

Elizabeth

Good spot

Good stay, close to stores and transportation

Friends

10/10

Exceptional

04 Jun 2019

Verified traveler

All was good that i will be back. The people was very good to as

Leisure Family

10/10

Exceptional

03 Jun 2019

Amy

Great location

I liked that this hotel wasnt in the very touristy area. Great eating selection a block away. Friendly check-in & all around hospitality. Clean, decent size room. I had trouble sleeping here due to street noise, I was on the 1st floor & I'm a light sleeper, also I like to watch TV at night to fall asleep, was confused by their set up.

10/10

Exceptional

30 May 2019

Verified traveler

Magnifico el servicio y location was great. From desk assistants are awesome

10/10

Exceptional

09 May 2019

andrew

excellent breakfast, comfortable room.
The Staff were very friendly and helpful ..excellent

10/10

Exceptional

30 Apr 2019

Garry

A delightful Hotel

The NH Brussels Stephanie hotel is a gem, perfectly located in a quiet area (slept with window open), the staff are exceptional and I have to name one employee - Armando whose cheerful disposition and advice made our stay a joy! The hotel is within walking distance of Brussels Midi train station and close to cafes ,shopping and most of the tourist sites. I would highly recommend it for others to stay in.and look forward to returning for a future stay!

Friends

10/10

Exceptional

28 Apr 2019

linda

Fantastic

The check-in lady and gentleman were absolutely fabulous, professional and helpful ! Everything about the hotel is wonderful and I have nothing to fault with .

8/10

Excellent

25 Apr 2019

Verified traveler

Only down side is that there was a lot of building work going on within the immediate vicinity of the hotel with new buildings being erected or renovated. The noise from pile drivers and other such machinery started at 07.00 and was then non-stop. So it would be ok if you were on a business trip with an early rise but not good if you were on vacation.

Business Self

6/10

Pleasant

22 Apr 2019

Richard

Great staff, ok hotel.

The great weather tested the hotel room with the air conditioning being very poor and thus the room was hot. The hotel staff are great and one issue we had was resolved instantly.
We didn't have breakfast included and it was drastically over priced, you could walk up the road and get a great breakfast for half the price.
Good wifi and location.

Partner

10/10

Exceptional

24 Mar 2019

JULIANA

All perfect! We loved staying here! The staff were so nice and the rooms super clean and quiet. The location is perfect with many restaurants around!

Leisure Family_with_children

8/10

Excellent

10 Mar 2019

Verified traveler

Nice large bed. Clean and tidy.

We were staying in room 308 and noted the Air conditioning did not work. We also didn’t get any milk provided for coffee and tea which was disappointing.

Leisure Partner

10/10

Exceptional

24 Feb 2019

Verified traveler

The room was spacious, clean and very modern. The staff were extremely friendly and helpful and the location of the hotel was fantastic; near to places to eat, shops and transport links.

Leisure Partner

10/10

Exceptional

04 Jan 2019

Verified traveler

Great location, friendly staff and great breakfast. Good restaurants in the area.

10/10

Exceptional

20 Dec 2018

Verified traveler

Positives

- Friendly staff
- Conveniently located to Metro lines
- I'm sure my room had heated flooring. That was really cool :)
- Not too far from retail shops eg Zara, Urban Outfitters
- It's a cozy room.

Negative
- Difficult to control heating levels

8/10

Excellent

15 Dec 2018

Verified traveler

Good location. Especially like that its close to a famous indian restaurant Sarvana Bhavan. Location is bang in the center of the city, very happening. Breakfast is good. Staff is very helpful. Rooms are nice and big. All facilities are good. I did not feel it lacked anything. Maybe keep the minibar free ;-)

10/10

Exceptional

11 Dec 2018

Verified traveler

Staff were very accomdating and helpful.
Let us have a late checkout which was very kind of them.

10/10

Exceptional

08 Dec 2018

Verified traveler

Nice hotel with excellent breakfast.Near the center of Brussels, which was very convenient