Name: Hilton Garden Inn Brussels City Centre
Address: Rue Berckmans, 128, Bruselas, 1060, BE

2/10

Poor

15 Jul 2026

Kasif Kursad

Staff is very arrogant, rude and disrespectful.
There was a function the day I arrived and bar and the garden were closed to the guests and they didn’t have a staff for room service and no wines were left.

Self

4/10

Poor

12 Jul 2026

Mariah

I chose this hotel for the laundry facilities on a long trip. Laundry was broken. When asked if staff would do our laundry, they said we had to pay the dry cleaning service fees, which was 16 euro per shirt, etc.

Partner

10/10

Exceptional

08 Jun 2026

Derek

Good location, but peaceful and quiet. Often stay here and enjoy it each time. As I stay for business it would be useful to have a desk/table and office/dining chair in each room. Using a patio on a low couch and coffee table can be uncomfortable. Otherwise, the rooms are very nice.

Business

8/10

Excellent

07 Jun 2026

Catherine

The hotel is clean and quite nice. Rooms are big. However it is a bit out of town so lots of walking required. It’s not really close to a train or tram station.

Partner

8/10

Excellent

05 Jun 2026

Tina

The hotel is in a fantastic location. It’s close to two metro stations, shops, restaurants etc. The hotel room itself was perfect for our stay. The room was a good size. The beds were very comfortable. It had all of the expected amenities including a decent sized fridge. Building works were unfortunately taking place during our stay, which we were not informed about. We would have had a drink at the bar on arrival for example, but the building works noise made this impossible. We also laid in one morning after a busy day and was woken by the builders machinery. On check in we found a pizza in one of the cupboards (which absolutely stank) so it did give us doubts as to the cleanliness of the room, but staff very quickly came and removed the left over food. On check in it didn’t feel particularly welcoming. We were given the key and room number very swiftly and were not show the direction of the lift or told the floor number. Our room number was also told to us verbally (rather than just being written down), and as 2 females travelling that felt weird. I had understood hotels did not verbally inform of room numbers for security purposes. Maybe this isn’t applicable in Belgium. We very much enjoyed the location and the surrounding areas. Travel was easy. Plenty of places to eat nearby. The gem to this hotel is the location.

Friends

8/10

Excellent

03 Jun 2026

Robert

The location was good and we were able to walk to most destinations. Hotel was clean and the rooms were modern and large with ample space. Breakfast was decent. Unfortunately, the AC did not work. The hotel provided fans but they didn’t cool off the room and there are limited outlets. Only one on one side of the bed. We had to unplug the tv to plug in one of the fans.

Partner

10/10

Exceptional

30 May 2026

Meileng

Clean , spacious room and a garden one can step out to from the lobby .
We discovered it is only about 6-8 min walk to a restaurant street .

Attentive staff and fast response

Friends

10/10

Exceptional

18 May 2026

Tricia

Very clean room and kind staff. Great location, very central to most amenities.

Partner

10/10

Exceptional

15 May 2026

Eleanor

Lovely staff, great location, great facilities. Would stay there again when I next visit Brussles :)

Partner

8/10

Excellent

02 May 2026

Robert

The staff could have been a little friendlier.

8/10

Excellent

02 May 2026

Claire

Good spot near a Metro station
Clean hôtel

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Thomas

There was a good breakfast, and the staff were very friendly and helpful

Self

8/10

Excellent

25 Apr 2026

Richard

Good location near to transport hubs and lots of nice restaurants and cafe to enjoy.
Room was spacious and well equipped. It was quiet and the bed was very comfortable.
Less impressed with house keeping and the cleaning of the room. On arrival there were hairs in the shower drain suggesting it had not been cleaned properly. On second day room was not cleaned at all and we had to go to reception. On check out day house keeping were knocking on our door before we were awake. Surely they should know if you have checked out or not.

Partner

4/10

Poor

05 Apr 2026

Atou

No water in room.

Friends_and_family Friends

10/10

Exceptional

05 Apr 2026

Eric

Nice hotel

Family_with_children

10/10

Exceptional

05 Apr 2026

Kirstie

The room was lovely very clean spacious for 2 people the bathroom was very clean, the breakfast was very nice good selection the staff was very helpful and polite

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Nirmala

Everything is good

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

felix

Everything was great

10/10

Exceptional

18 Feb 2026

Emily K

Great breakfast! Room was clean and well appointed

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Gillian

The room was a great size and extremely clean. Would have been good to have larger mugs and some washing up liquid provided.
It was a shame the restaurant was closed during our stay.
Location was ideal.
Definitely would stay again.

Partner

8/10

Excellent

29 Dec 2025

john

Clean room. Staff courteous. Breakfast could be better.

Friends_and_family Friends

10/10

Exceptional

25 Dec 2025

Ayman

Very nice

Leisure Family

8/10

Excellent

23 Dec 2025

Jenner

Clean and comfortabke room and good dinning service

Business

10/10

Exceptional

21 Dec 2025

Frederick

Very convenient location. Close to metro and local transportation. The ladies that work at breakfast was all nice! We requested to cook suny side eggs and without hesitation, they serve perfectly cooked eggs. Thank you all!

Leisure Family

4/10

Poor

15 Dec 2025

Anthony

On arrival at the hotel, the receptionist gave minimal information about breakfast, WiFi etc. then we went to the room and there was no cot for my baby even though I had confirmed that there would be over the phone a few days earlier. When the receptionist did bring a cot to our room, the mattress was dirty and there was a double sheet folded and put on top of the mattress. This could have been very dangerous if I’d allowed my baby to sleep in it. We ended up with my husband in the single bed and my baby and me in the double. The shower gel was also empty.
When we asked for more English breakfast tea, the receptionist said he’d never heard of it. When I told another receptionist about the cot, she told me that they would fix it. They did change the mattress and use a fitted sheet but it was far too soft for safe sleeping for a baby.
The duvet cover on the double bed was miles too big for the duvet. And after I complained about it they just replaced the cover with another one that was too big. After travelling all day with a baby, you expect a Hilton to be of a certain standard but this one was not! On check out they didn’t even ask how my stay was.

Friends_and_family Family

8/10

Excellent

12 Dec 2025

Cheryl

Had a most enjoyable stay.

Very nice room, immaculately clean and nicely decorated.

All staff we encountered were friendly and helpful.

Partner

8/10

Excellent

03 Dec 2025

Sujahni

The hotel itself was decent and the room was generally clean. However, the shower could have been cleaner and the carpet definitely needed more attention. Aside from that, the stay was comfortable and the overall experience was fine.

Staff were friendly and spoke good English. Overall I’m pleased with it

Leisure Partner

10/10

Exceptional

12 Nov 2025

Derek

The hotel is very nice and the staff are helpful. I did not get to stay at the hotel this time. My mother died a few days before I was due to travel. It was too late to cancel the booking.

10/10

Exceptional

12 Nov 2025

Shoranto

Amazing room

10/10

Exceptional

09 Nov 2025

Davit

Excellent

Business_and_leisure Family_with_children

10/10

Exceptional

04 Nov 2025

Birte

Great set up!
One comment is that the bathroom could use a garbage can, hand soap and a towel.

Partner

10/10

Exceptional

25 Oct 2025

Mansoor

Clean room

10/10

Exceptional

25 Oct 2025

Renaldo

Clean room and very spacious

Family_with_children

10/10

Exceptional

23 Oct 2025

Ludger

Location is good, lots of restaurants around the area, near Metro station and area feels safe.

Partner

4/10

Poor

20 Oct 2025

Phillip

Pillows were the worst. Zero support. Staff want to do bare minimum to assist. Nobody overly welcoming. Asking for more pillows or firmer ones was like I asked for an arm. Area is extremely sketchy and filthy with crack heads all over. Not a nice place and certainly more like a cheap exonolodge than Hilton. Nothing impressed us. Stay elsewhere.

Leisure Partner

8/10

Excellent

19 Oct 2025

JAYANT

The room was clean . The key holder was broken and didn’t get repaired. The neigh

Partner

10/10

Exceptional

10 Oct 2025

Abebe

Superb

Leisure

8/10

Excellent

04 Oct 2025

Alan

The hotel was nice, staff were very helpful and friendly.
We enjoyed our stay.

2/10

Poor

28 Sep 2025

Emily

Room smelt awful and the cooked breakfast was cold

Friends_and_family Family

8/10

Excellent

26 Sep 2025

Dale

Bathroom has a fair amount of mold/mildew on grout which gives a general impression of uncleanliness although room is today and clean!

Business_and_leisure Partner

10/10

Exceptional

18 Sep 2025

Laura

Hotel was good - we had a lovely well sized room. The bed and furniture were very comfortable. The amenities in the room were good, the kitchen was well stocked with everything that was needed.
A couple of extra coffee sachets, and maybe some milk available, especially when there is a fridge would be a nice touch. Only other comment is that the cups were tiny :) I needed a few before starting my day.
I would however happily recommend this hotel, and stay again.
There is a very convenient night shop across the street, as well as Dominos. There were a few bars/cafes nearby too.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Andy

Yes

Leisure Self

10/10

Exceptional

04 Sep 2025

HANG

This hotel is very cost-effective. There is a subway nearby and it is also convenient to walk to the city center.

Leisure Friends

10/10

Exceptional

01 Sep 2025

Derek

Great hotel near shopping street

Excellent hotel in a nice area. The rooms are spacious and well equipped. I slept very well and had very pleasant two night stay.

Business

10/10

Exceptional

31 Aug 2025

Verified traveler

Excellent service. The self serve laundry and dryer was perfect.

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Hedy

Nice rooms

10/10

Exceptional

27 Aug 2025

J

Great stay

Short stay in Brussels and this hotel was located perfectly to make it easy to travel around from. Friendly staff, good food and very nice room.

Friends_and_family Family

8/10

Excellent

18 Aug 2025

Puneet

Overall was good except that there was no air conditioning in the room.

Leisure Family

8/10

Excellent

17 Aug 2025

Mandy

Hotel had laundry machines on premises. Very convenient when traveling abroad.

Leisure Partner

8/10

Excellent

15 Aug 2025

Yukiko

The hotel was ok, but the location wasn't convenient.

Leisure Family

10/10

Exceptional

04 Aug 2025

Stevie

First trip to Belgium but not the last

Beds are so comfy and cosy especially when you’ve been out all day exploring getting into the bed is like clouds.

They a dinner menu which we tried for 2 nights, butter chicken curry and rice was amazing and the pulled bbq chicken was beautiful.

The staff are all so polite friendly and helpful with any question you have.

Friends_and_family Family

8/10

Excellent

03 Aug 2025

william

The room was large and was equipped with a modest kitchen- 2 plate hob and combi micro and grill which I couldn't make work as a grill because the Details had worn off. The dishes and utensils were of good quality and had everything I needed. Bed was comfortable and the bathroom shower was good and nice quality. There was a room service menu and a hotel 'shop' with small items biscuits/crisps/drinks but I did not try these. Not many shops or restaurants nearby so I went to touristy area to have wider choice

Leisure Self

8/10

Excellent

02 Aug 2025

Marc

Close to a subway station. Lot of restaurants near by.

Leisure Partner

8/10

Excellent

28 Jul 2025

Waynigus

Employees

10/10

Exceptional

22 Jul 2025

Saba

staff was absolutely wonderful. wish they would provide transport to train station

Leisure Friends

10/10

Exceptional

14 Jul 2025

Raphael

Super

Leisure Family_with_children

10/10

Exceptional

10 Jul 2025

Roger

Nice staff everyone was super helpful

6/10

Pleasant

30 Jun 2025

Razi

Location is very noisy and in small streets hard to drive.

Leisure Family

10/10

Exceptional

08 Jun 2025

Nasrin

Good

8/10

Excellent

30 May 2025

Yoann

Convenient location, ample room, comfortable bed.

Partner

10/10

Exceptional

24 May 2025

Joseph Henry

Fantastic property and the free drinks with our Hilton membership were refreshing. The breakfast buffet was the best I have ever had! I would definitely stay here again!

Leisure Family

6/10

Pleasant

14 May 2025

Tina

For a Hilton they had an extremely disappointing room service menu. They listed items they later couldn’t make. The breakfast however was great! I wouldn’t stay here again.

Leisure

10/10

Exceptional

08 May 2025

Helene

Great stay with Hilton - I was working from home

10/10

Exceptional

03 May 2025

Raegan

The laundry room that they advertise is very uncomfortably in the deep basement of the hotel. It’s a little unnerving especially being down there by myself in the dark. The dryer also took 5 hours to dry 2 very small loads of laundry. So be prepared to have to hang dry a a lot of your clothes.

Leisure Partner

6/10

Pleasant

16 Apr 2025

Timothy

Good hotel in a safe and quiet area of Brussels. Downtown area, tourist attractions, and shopping areas are 15-30 minute walk from the hotel which we prefer. Hotel is clean, beds are comfortable, and the rooms are pretty nice. Recommend this hotel for travelers wanting a quiet/safe place to stay in Brussels and are okay with walking. Would stay again if we came back to Brussels

Leisure Partner

10/10

Exceptional

13 Apr 2025

Maryam

Very good and very nice staff

Friends_and_family Friends

6/10

Pleasant

08 Mar 2025

Cherelle

The area is busy and not in the nicest parts of Brussels. However, I didn't feel unsafe.

Leisure Family

10/10

Exceptional

01 Mar 2025

Santosh

Shower head wasn't good .
Shower floor was not clean .
And small waterproof curtain on shower would be really good .

Friends_and_family Friends

4/10

Poor

24 Feb 2025

Charmaine

Poor house keeping :(

We were allocated a room in which the bathroom wasn’t functioning properly (stopper in the bath was broken so water wasn’t draining while taking a shower, the next day we had issues with the toilet drainage). On the first night I dropped a bit of ketchup on the duvet and that stayed on the bed for the next two nights as house keeping clearly don’t change the duvet covers and probably not the sheets either they just come in and tidy up the bed. We were then given another room to just use the shower and were given the option to move to that room on the last night. After having used the shower in the morning we stepped out for the day and once again came back to no house keeping having cleared or changes the towels.

Partner

6/10

Pleasant

22 Feb 2025

Vita

Ok

It was acceptable. Nothing to be wowed. Breakfast was good. Staff didn’t look happy.

Friends_and_family Family

2/10

Poor

18 Feb 2025

Wing Yin

Asked the staff for extra blanket 3 times, the male staff said they don't have extra at the first time. The female staffs promised to send me at the second and third time but they didn't do it after all. Total disappointment for a 4 star hotel. This kind of service is unacceptable and completely ruined the reputation of Hilton.

Leisure Friends

10/10

Exceptional

18 Feb 2025

Robert

First long weekend city break to Brussels

Nice comfortable base for visiting brussels. Equidistant from eurostar station and central of brussels. Served well by Uber and Uber eats. Quaint bar. Didnt try breakfast. No dinner restauraunt so ate out or uber eats. Would stay again if visit Brussels.

Partner

10/10

Exceptional

30 Jan 2025

Edwin

I’d happily stay here again

A well-maintained hotel with in a well-situated part of Brussels; close to the centre, but just far enough away to be quiet! In easy walking distance of Metro and Tram lines. I had a large, very clean room with a kitchen space. I’d happily stay here again.

Self

10/10

Exceptional

23 Jan 2025

Olave

Nice and convenient location

Leisure Self

8/10

Excellent

23 Jan 2025

Stratos

Fantastic room with lovely views .All of the staff have been exceptionally friendly apart from a young guy who was quite obnoxious

Leisure Friends

10/10

Exceptional

18 Jan 2025

Arlette

Overall great team. Carolina on the housekeeping staff was awesome, she was well detailed in her work. My room was always clean and well done when she was on her shift. Front desk was awesome as well. Thanks to the team.

Arlette,
Best

Business_and_leisure Self

8/10

Excellent

27 Dec 2024

YU

Good

Leisure Friends

8/10

Excellent

27 Dec 2024

Roberto

Practical

The first problem I had was with the parking lot which is behind the hotel on a side street. You call on the ring and it doesn't open while blocking the whole street. You have to call the reception from the phone for someone to come and open it for you.
Another problem is when you have to leave and you have to take your car out of the parking lot but you no longer have the card that opens the elevator door to go to the underground parking lot.
In the room I had where the heat was supposed to come in there was a hole and so that the air wouldn't blow directly on your head there was a towel placed.....
Otherwise the rooms are nice and comfortable and it's close to the center.
You can walk about 20-30 min. to the tourist center. But until there you find shops and brasseries everywhere.

Partner

8/10

Excellent

09 Dec 2024

Ryan

Lovely experience and property and I recommend it for anyone staying in Brussels.

Business Self

10/10

Exceptional

05 Nov 2024

chen

Wonderful stay. Metro station really close to the hotel . Pizza Hut and mini markets right across the hotel.
For gays that come to 'La Demence parties' it's 10 min we walk from fuse club.

Self

8/10

Excellent

27 Oct 2024

Anne Hirst

A very comfortable hotel and well placed. All the places we wanted to visit in Brussels were a walk away but we enjoyed walking around the city in the glorious weather. More inclement weather might mean an Uber or taxi although the tram stops are not far away. Bc
Staff were friendly and helpful. Room was clean and comfortable. We didn’t have the breakfast option, preferring to use nearby cafes, so can’t comment on food options available.

Leisure Family

4/10

Poor

18 Oct 2024

Ana

We stayed for a weekend, the bathroom had black mould on the ceiling. After notifying reception they didn't think it was an issue, and couldn't move us as they said they didn't have any availability.

Leisure Family_with_children

8/10

Excellent

17 Oct 2024

Lu

It was good, the room was comfortable and it was near the metro station, so the location was conveniente and was near the center of Brussels. It was a safe place.

Leisure Family

8/10

Excellent

16 Oct 2024

Farouq

Good for couple of days

Great spaces whether for family or couples ie friends, loved the separated toilets in family king rooms, the location is kinda close to downtown but it needs some walking and good that 1 metro station is close to hotel. The only point i have to comment on is late check out policy which forced me to book another regular room and pay for half day.

Friends_and_family Friends

10/10

Exceptional

03 Oct 2024

Richard

People at the reception are very accommodating. Room is very clean and comfortable. Highly recommended.

Leisure Partner

8/10

Excellent

30 Sep 2024

Liqin

Food was horrible

Leisure

4/10

Poor

22 Sep 2024

Bjørn

Cool location in Saint Gilles, and the room was nice and clean. Ordering a meal at the \"restaurant\" was a sad mess, with no proper assistance or understanding from the staff. No questions about our stay at departure, I guess they didn't really care really. Too bad.

Friends_and_family Family

6/10

Pleasant

31 Aug 2024

Verified traveler

I booked here because it was a Hilton. I thought everything would be clear and easier, but first it was the parking fiasco. I would have liked the parking instructions to be provided after the booking. But I had to call and was given an address to park; i ended up in an unknown parking spot on a curved slope where the gate wouldn’t open… backing out of there was one of hardest things I had to do in my life… I was infuriated and when I called I was told “we can’t see you on the camera.” I mean… couldn’t you first apologize for my distress? Long story short, it was a mess… directions were again unclear at check in… the rooms were a little small with a big living room… I didn’t understand that. But, they kept my laptops when I forgot them behind at check out. That was very honest of them…..
Nothing to do with the hotel… the food and surroundings was soooo great! Many restaurants and bars! Again… the burger joint called Green Mango is the best!!!

Friends_and_family Family

10/10

Exceptional

28 Aug 2024

laurent

Nice hotel, very friendly staff, quiet and comfy beds, nice room view. Easy check in and out, will come bzck.

Business_and_leisure Family

10/10

Exceptional

24 Aug 2024

majeed

What's not to like?!? Great location, well kept rooms AND most importantly wonderful, friendly, polite and professional staff... Anis, Jean Pierre, Catherine, the house keeping staff 'Maria' (I think that's her name!) , though methinks, ALL the staff we had the privilege of meeting at Hilton Garden Inn were as a constant to give great hospitality and an excellent experience!! Have stayed in many hotels through the years, though it's the colleagues who makes the best memories of course; the eternal quest for the best is what all travellers want and with Hilton Garden Inn, you are assured of course ☺️ !! Much appreciated nice people !!

10/10

Exceptional

22 Aug 2024

Chris

Very nice hotel. Great breakfast.

Business Self

6/10

Pleasant

21 Aug 2024

Carl

Family trip

The room was located on the 5th floor, which wasn’t an issue apart from the lift was being repaired from Monday so we had 3 days of stairs including brining our cases down on the final day.

The room itself was brilliant for a family of four with 2 being teenage daughters. Lots of space for everyone to use.

Coffee and tea were not replenished during our stay and various items unfortunately broke. Our wine bottle opener broke and when we called down to see if one could possibly bring us one up (baring in mind the lift was not in use) we were told one would be sent; an hour later I went down to request it to be told by the bar staff I had to bring it back as it was the only one. 5 floors back to the room and then 5 floors back to the bar.

On the final night, our entire floor had no hot water and this continued into the next morning. Whilst checking out I was told they knew this was an issue and that they would be issuing me a 25% refund on the final night as compensation however this hasn’t yet come through.

Friends_and_family Family

10/10

Exceptional

13 Aug 2024

Jolanda

There was a lot of graffiti in the area and not clean. Did not appezr safe

Leisure Family

8/10

Excellent

13 Aug 2024

Kyle

Nice place for the price.

Friends_and_family Family

10/10

Exceptional

09 Aug 2024

MINAL BHARAT

As a solo female traveler the location was really convenient but the area nearby is one to watch out for. Other than that the hotel is excellent and would highly recommend.

Leisure Self

2/10

Poor

05 Aug 2024

punitpal

Terrible communication. I called them multiple times over multiple days to cancel or change my reservation. They didn't pick up the phone. Then when they finally did. The person said to send an email. I sent an email and there was no still response.

Leisure Family

6/10

Pleasant

03 Aug 2024

Verified traveler

Average

The first three days were very hot and I was in a room where the AC wasn't working. I thought it was their normal vent system but after asking the third, they gave me a small fan for the third night so I can change room the day after. After that, everything else was okay. Went to the restaurant on the Thurs but it was closed despite displaying in their menu that it was open. The parking lot ended up flooded where the water remained several days in some lots. Perhaps, it was an average experience

Business

4/10

Poor

19 Jul 2024

Yelena

Terrible parking, we could not enter the garage because it’s too narrow plus you have to pay 30 Евро. Rooms are small

Business_and_leisure Family

8/10

Excellent

02 Jul 2024

MIJAIL

Room needs some maintenance