Steigenberger Icon Wiltcher’s

Belgium , Brussels
BRUXELLES, Avenue Louise, 71
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100 reviews shown

10/10

Exceptional

25 Feb 2026

Besnik

Great place need some tlc but absolutely amazing

Family

10/10

Exceptional

16 Feb 2026

Rocio

Clean, big, great location near shopping, a little far from city center,

Leisure Family

10/10

Exceptional

26 Jan 2026

Arezou

I love this hotel chain, we have stayed at multiple countries, thank you

Leisure Partner

6/10

Pleasant

18 Jan 2026

James

Breakfast was very expensive and poor quality. The cooked food was extremely disappointing. We had an omelette that was overcooked and french toast that was very watery with little flavour. The chicken sausages were rock hard and the bacon was overcooked and difficult to chew.

Partner

10/10

Exceptional

15 Jan 2026

Amy

Large room, very clean, helpful staff, good food.

6/10

Pleasant

05 Jan 2026

Jack

The room was beautiful however the sofa bed was extremely uncomfortable and had a big stain on the bottom of the bed which looked disgusting. The bathroom also had a marble tile that wasn't there which looked a little unsightly. When you pay as much as you do for this hotel you expect it to be perfect.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Kenneth

Clean room, professional staff, well maintained property

10/10

Exceptional

30 Dec 2025

Carmen

Amaizing place

8/10

Excellent

08 Dec 2025

Brigid

Was very good. Only issue we had to keep reminding them that there was 3 people im room.

Friends_and_family Friends

2/10

Poor

07 Dec 2025

Clelia

We were very disappointed with our recent 6-night stay in a Junior Suite. While the hotel lobby was lovely and the rooms themselves were acceptable, the overall experience fell far below the standard expected from a property of this category.

Across four different nights, between approximately 3:00 and 4:00 AM, we were repeatedly woken up by a strong smell of cigarette smoke entering our room. This is completely unacceptable in any situation, and especially in a hotel that advertises itself as non-smoking. The smell was so intense it prevented us from sleeping properly. Even more concerning, we were traveling with a young child, and the exposure to smoke posed a genuine health risk.

We reported the issue twice to the Front Desk. The first time, the clerk insisted it was impossible because the hotel is non-smoking. He said he would check the 5th and 3rd floors, but when I returned to ask for an update, he admitted he had not checked both floors as stated. On the second occasion, both clerks claimed they could not smell the smoke—even though it was extremely noticeable.

What made the situation even more disappointing was the complete lack of follow-up. After returning home, I emailed the hotel three separate times seeking clarification and resolution, and never received a single response. This lack of professionalism and accountability is not what one would expect from a hotel of this level.

The repeated nighttime disturbances, the inadequate handling of our complaints, and

Leisure Family

10/10

Exceptional

28 Nov 2025

William

Amazing hotel, very helpful staff, large room, overall amazing experience (felt like I was in home alone 2!!)

Business

8/10

Excellent

22 Nov 2025

Marlan

This place is definitely not kid friendly. I booked it thinking that my sons amd i can spend time in the pool, but the pool is 18 years and older. Outside of that, its ok. I believe its overpriced.

Leisure Family_with_children

10/10

Exceptional

18 Nov 2025

Chao

great staf and great hotel

Leisure Family

10/10

Exceptional

08 Nov 2025

Foluke

Good location and breakfast options

Leisure Family_with_children

10/10

Exceptional

03 Nov 2025

Atele

Very nice 👌

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

David

Very comfortable and quiet. Great breakfast. Helpful staff.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Brad

Lovely L hotel in a great location.

Business Family

10/10

Exceptional

19 Sep 2025

Varso

Very luxurious clean hotel- location is good and pretty close to restaurants and shopping areas.

Leisure

10/10

Exceptional

07 Sep 2025

Jennifer

Great service all around and the room was excellent,

Leisure Family

10/10

Exceptional

04 Sep 2025

Parviz

Staff

10/10

Exceptional

27 Aug 2025

Michael

A great stay in Brussels

Amazing. Very clean. Hospitality was so good. Very kind and helpful. Thank you.

10/10

Exceptional

24 Aug 2025

Vanessa

Very luxurious hotel, well located. Very big and cosy room. We enjoyed our stay!

Leisure Partner

10/10

Exceptional

23 Aug 2025

Jarrod

Staff willing to help in any way possible

Leisure Family

8/10

Excellent

22 Aug 2025

Umeshkumar

Nice location

10/10

Exceptional

19 Jul 2025

Karen

Holiday

We had a fantastic holiday in Brussels. The hotel was amazing. Fab breakfast and the staff at breakfast so welcoming, friendly and attentive. Fab room, with walk in wardrobe and fabulous bathroom. Highly recommend

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Estelle

Wonderful experience. Highly recommend.

Leisure

6/10

Pleasant

06 Jul 2025

sohee

Great location but old building

Hotel was OK the location was great. Rooms and bathroom quite old. Coukd carely feel the AC during hot days and when we leave windows open flies will come in. Cleaning service came but they never vacuum the carpets until i had to ask them to do so. Breakfast just mediocre.

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Lesley

Lovely old world hotel, exceptional staff and convenient location!

Leisure

10/10

Exceptional

03 Jul 2025

Christopher

Clean and large rooms

Family_with_children

10/10

Exceptional

30 Jun 2025

jacob

Property was nice. There is still construction.

Breakfssr buffet was nice

Near lots of points of interest The concierge was very helpful and nice. They also gave use of a electric converter for free

10/10

Exceptional

22 Jun 2025

Shado

Excellent

Partner

10/10

Exceptional

09 Jun 2025

Gill

Great stay.

Very nice stay. Good service and lovely breakfast.

Business

10/10

Exceptional

09 Jun 2025

Zaira

Second time staying at this hotel and will be back.

Leisure Family

10/10

Exceptional

09 Jun 2025

Bilal

It was awesome.

Family

10/10

Exceptional

05 Jun 2025

John

Great

Brilliant service from the concierge through to the bar staff. Very comfortable rooms and in a nice location.

Friends_and_family Family

4/10

Poor

03 Jun 2025

Helen

The hotel location was great, hotel is comfortable and accessible. However, when checking in, the receptionist told us we need to wait a little since we got there earlier than expected. We waited long enough before realizing others weren’t waiting and had a room right away. When we asked “how much longer” it seemed that the receptionist forgot about my partner and I, then gave us a room right away. The only friendly staff I give credit are the bell boys, they were exceptional!!!
On our last day, before checking out, the experience wasn’t too pleasant. We knew breakfast wasn’t included and we were okay with paying for it since we needed a quick meal, 80€ later, we couldn’t eat anything due to the food being so cold and unattended. No water was provided to us or even water to grab anywhere. The same hostess that charged us for the meal came 5 minutes later to tell us they’re “closing soon”. She could at least have warned us before paying for ice eggs, cold bacon and terrible coffee.

I will only recommend this hotel for business purposes, since the staff seem to be more interested than having tourist guests. I don’t recommend any food from the hotel menu either.

Leisure Partner

10/10

Exceptional

24 May 2025

Iddo

Wonderful

A wonderful spacious room. Good, central location. Hope to be back

Partner

8/10

Excellent

14 May 2025

Fabiola

Everything was almost excellent, but the ac wasn’t working properly and the room got really hot. The pillows are not comfortable. The room was beautiful, all the installations and the people amazing

Leisure Family_with_children

10/10

Exceptional

12 May 2025

Waqas

Old school historic hotel that has been kept very well, large clean rooms, excellent staff you accommodated my requests, esp the front desk. I will def stay here again and recommend to others. Area is full of shops and retail.

Leisure Self

8/10

Excellent

29 Apr 2025

Gamaliel

Restaurant was not as clean as one would hope. Poor concierge service, often not in sight. Outdated decor and facilities. Good location.

Business_and_leisure Partner

10/10

Exceptional

28 Apr 2025

Nadine

Wonderful

Leisure Family

4/10

Poor

09 Apr 2025

Tsistikov

When it used to be Conrad it was really great place. What a disaster now. And toooooo much overpriced

8/10

Excellent

04 Apr 2025

Isander

Great room and location difficult to find together

Amazing room with ammenities. Very comdtable and difficult to get a better location.

Business

10/10

Exceptional

26 Mar 2025

Andrew

Clean and well appointed room. Large and comfortable. The area is clean and surrounded by lots of nice shops. Would visit again.

Friends_and_family Family

10/10

Exceptional

02 Mar 2025

Cynthia

Great stay, great location great hotel

A great overall stay in a wonderful hotel, staff very helpful, rooms are amazing! Only minor minor downside i found was a lumpy bed (on my side at least)

Friends_and_family Family

10/10

Exceptional

04 Feb 2025

Fahad

Not bad

10/10

Exceptional

30 Jan 2025

James

Comfortable, and excellent value, for a family stay over new year

10/10

Exceptional

10 Jan 2025

Kiera

The room was nice, but they gave me and the person ahead of me in the check-in line the wrong room, which was frustrating for both of us. I booked a superior room which two queen sized beds, but they initially gave us a room with just one bed. However, once I went back down they fixed it quickly which was appreciated.

Leisure Friends

10/10

Exceptional

04 Jan 2025

Dinesh

What an absolute delightful experience at Steigenberger. Location is central, and tram line is right at the doorstep. The hotel gives you a luxurious feel, the interiors are stunning and the place is spacious. The breakfast hall is huge and the food was excellent. The staff were absolutely friendly and supportive, 5 stars to the staff. Overall, a very pleasant experience 🤗

Leisure Family

10/10

Exceptional

30 Dec 2024

Sam

Lovely hotel in a quiet upmarket area. Lots of shopping and dining around the hotel and short and picturesque stroll into the busier city centre.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2024

Randeep

Atmosphere decor access to places and breakfast

Business Self

10/10

Exceptional

27 Dec 2024

Lisa

We had a great stay for 3 nights just before Christmas. The staff, location, condition of the rooms and breakfast were excellent.
We were disappointed after booking that we could not use the swimming pool with our children as it was adult only and an extra cost. This could be made clearer in the advert via Expedia

10/10

Exceptional

27 Dec 2024

Juliet

Best food places and stores nearby

Leisure Family

10/10

Exceptional

27 Dec 2024

Okonokino85

Excellent hotel, would highly recommend - it was a lovely Christmas treat 😊

Leisure Partner

10/10

Exceptional

16 Dec 2024

kathleen

I had A very nice stay.

Leisure

10/10

Exceptional

08 Dec 2024

Anna

Very nice old school chique hotel and really nice staff. We enjoyed our one night stay.

Leisure Family

10/10

Exceptional

06 Dec 2024

Natalie

The hotel was very nice, our rooms were clean and comfortable and the location was great.

Leisure Family

10/10

Exceptional

01 Dec 2024

Saliba

Great stay

Business Family

6/10

Pleasant

24 Nov 2024

yusef

The property is quite old needs a renovation and facilities like a spa is an extra. This hotel is definitely not a five-star hotel beside of the location. I have nothing to recommend.

Leisure Family

10/10

Exceptional

23 Nov 2024

Jennifer

We really enjoyed our stay. We arrived exhausted from an overnight flight. The front desk staff went above and beyond to arrange an early check-in for us. The room was spacious and beautiful. We will be returning!

Leisure Family

8/10

Excellent

05 Nov 2024

Andrew

I would recommend this hotel for the price but there are some flaws. It is very dated and does not look fresh. The rooms are better than the lobby. My check in was not the smoothest but not why I would give this hotel bad marks. My disappointment lies completely with the bad service, information and horrible attitude I got from the concierge. I don't know his name but he was completely incompetent, did not know the city at all and even gave me wrong information. He did not even kn ow the museums would be closed on a national holiday. That combined with his poor attitude every time I went to him for directions around town.
Breakfast was very nice but if you don't go early you will have to wait for a table. The lounge was small, not alot of atmosphere. The food was good but expensive.
Location is in the shopping area. About a 30 minute walk to the main historical area. I am sure the hotel had more glamour in its day but now seems warn and commercial.

Leisure Self

6/10

Pleasant

04 Nov 2024

Rahul

Loud music at night, with a room swap offered at 9pm whilst travelling with children.

Leisure Family_with_children

10/10

Exceptional

30 Oct 2024

Wing Kam

We like the welcoming gifts for the kids. The junior suite is spacious for a family of 4.

Family_with_children

10/10

Exceptional

12 Oct 2024

Jesse

Wonderful hotel, shopping and nice restaurants all around. A tram station out front. Great staff 10/10

Leisure Partner

6/10

Pleasant

09 Oct 2024

Takashi

If you get Room # 246, As for change

I arrived at the hotel 11 AM. At the booking, I requested the early check-in and the hotel confirmed it had made the note. In fact, I had to wait over 5 hours even after hotel's regular check-in time, 3 PM. The time I checked in was 4:30 PM.
Then, Sunday night, there was the event and laud bass noise bothered me until 1:30 PM.
Then, on Thusday, no hot water.
Throughout my stay, I had the issue of WiFi poor signal that made me impossible to plan a video conference from my room with my US colleague.

Business

8/10

Excellent

08 Oct 2024

Richard

The staff were generally helpful. The room was pretty warm even with the air conditioning turned on, they kept the hallway temperatures very high. Overall, it seemed like the shell of a nice hotel but one that was not staffed in the way that you would expect. There was zero energy in the hotel even with a wedding on Saturday night. It felt like a hotel that was purchased without a real plan to make it a special hotel.

Business_and_leisure Self

8/10

Excellent

06 Oct 2024

Noof

The hotel is huge but need renovation it’s in great location and staff was cooperative.

Leisure Family

2/10

Poor

05 Oct 2024

Ehab

Terrible day in Steigenberger Wiltcher's Brussels

\"I had a terrible day on October 4th because hot water was unavailable in my bathroom starting from 6:20 a.m. and lasting throughout the day. Not only was there no hot water, but the water itself was discolored with a yellow tint, indicating the presence of rust and dust, which made it impossible for me to take either my morning shower or night.\"

Business

2/10

Poor

04 Oct 2024

Craig

There was no hot water during my stay, for a 5 star hotel that is not good enough!

Business Self

10/10

Exceptional

12 Sep 2024

Philip

One of the best hotels we have ever stayed in. Actually, the best in Europe so far! The service is nothing short of amazing! Everyone, as in each member of the staff gives exceptional attention, care and goes beyond what is expected. From the valet to the front desk, housekeeping, and the waiters. Loved their breakfast too. They have vast selection to choose from and they tasted wonderful. Their fitness studio is a tad small but they have top of the range equipment (Technogym). I can not fault this hotel for anything. Special shout out to Julie, Amelie, especially Ilias of front desk. The perfect hosts of this 5-star hotel. Sorry if I forgot the names of the others as there's so many of them! Such wonderful people.

Friends_and_family Family

8/10

Excellent

05 Sep 2024

Marwan

Overall, the hotel is a very nice hotel that kept its old charm. Breakfast and dinner was amazingly delicious. Our room was big, clean (would recommend changing the carpet thought). Overall, would go back to it if we go back to Brussels.

Leisure Partner

8/10

Excellent

01 Sep 2024

Ann

Staff were helpful and friendly.
Breakfast options varied and v good quality. Staff checked each night if we had everything we needed. Room was very spacious and comfotable.
Food in bar was only adequate and menu was limited. Lacked atmosphere.
We were told pool was unavailable when we arrived for our stay , this was one the main reason we booked this hotel because it had a pool. It seems hard to find a hotel with a pool in brussels.
I would rate this hotel 7.5 out of 10.

Leisure Family

8/10

Excellent

01 Sep 2024

Raaghav

Great hotel, ideal location and rooms. Note the pool and spa facilities are chargeable

Leisure Partner

10/10

Exceptional

01 Sep 2024

David

Enjoyed our stay. Still glamorous but needs a touch up. Also, should stop charging for the pool😂

Leisure Family

10/10

Exceptional

31 Aug 2024

YING

Love the service and the atmosphere of the hotel

10/10

Exceptional

30 Aug 2024

ilya

Extremely high quality hotel. We felt like royalties when we interacted with the staff. Very upperclass everything.
The only thing that didn't work for us is the prices for breakfast and snacks in the hotel)

Leisure Family_with_children

10/10

Exceptional

29 Aug 2024

Verified traveler

Gorgeous hotel with well maintained+clean rooms abd a well equiped gym.

Partner

10/10

Exceptional

27 Aug 2024

Kyle

Great hotel within walking distance to the grand palace and other attractions.

2/10

Poor

25 Aug 2024

Samir

Very old and outdated

Business

8/10

Excellent

17 Aug 2024

Julie

LOVELY PROPERTY IN THE MIF=DDLE OF CITY. GRASS OPEN SPACE. ELEGANT OLD SCHOOL. XO

Leisure Family

10/10

Exceptional

11 Aug 2024

Hannah

The stay at Steinberger was incredible. Beautiful room, wonderful staff and then even gave a little welcome gift to our baby. Would highly recommend this hotel!

Leisure Family_with_children

6/10

Pleasant

04 Aug 2024

Takisha Motley

Spa is being renovated until September. A bummer

The hotel was ok. Also, it advertised that it had a spa which includes hot tubs and pool. The pool was working but the other parts of the spa is being renovated until September. If I knew that ahead of time the I may have choose a different place to stay.

Friends_and_family Friends

8/10

Excellent

03 Aug 2024

Zaira

Walkable to museums only 9 minutes. Not
Too crowded as the city centre

Leisure Family

4/10

Poor

02 Aug 2024

Maxim

It is an old hotel but nicely remodeled. Good options for breakfast and functional gym. Staff seemed overwhelmed with the influx of guests (our room has not been serviced daily) and the internet connection quality was indescribably bad. If you plan to take work meetings, it is just not possible from the hotel.

10/10

Exceptional

25 Jul 2024

Ranga

A real five star hotel experience.

10/10

Exceptional

20 Jul 2024

Great room, friendly staff

Partner

10/10

Exceptional

18 Jul 2024

Daniela

Super clean & modern

10/10

Exceptional

13 Jul 2024

JAMES

Hotel was beautiful. Room was spacious. Room service breakfast was perfect and worth the money.

Leisure Family

10/10

Exceptional

08 Jul 2024

Monaf

Best thing ever .. hands down

Leisure Family

10/10

Exceptional

02 Jul 2024

rami

Great hotel

10/10

Exceptional

30 Jun 2024

David

The Steigenberger is absolutely beautiful and in a great and very convenient location close to shops and restaurants. The rooms are gorgeous and spacious, and the service is superb! Brussels is an enchanting and must-see city!

Leisure Partner

4/10

Poor

25 Jun 2024

Armando

Would rate 5 Stars if it wasn't for a Muscle Bodyguard in the hotel lobby who wouldn't let hotel guests use the bathroom because there was a Private event going on in one of the hotel conference rooms (aparently with some untouchables). Even a family with kids was turned away, and this is a luxury hotel, loathsome.

Leisure Partner

10/10

Exceptional

11 Jun 2024

Teresa

The room is big for European standards. Room is clean and the bed is comfortable. The bed linen and bath towels are clean and no smell of cigarette or chemicals. The cleaning staff did a wonderful job. The hotel staff are also very helpful. We really enjoyed our stay. There are a Vietnamese, a Korean and a Thai restaurant near the hotel within 5 minutes walk if you enjoy Asian food. A small grocery store and a “Paul” bakery also within 3 minutes walk. A bus stop is right in front, we need to take the bus to get off the next stop to catch the metro, or you can walk 15 minutes to the metro station.

Leisure Partner

10/10

Exceptional

03 Jun 2024

Rohit

It was nice stay

Friends_and_family Family

6/10

Pleasant

02 Jun 2024

Keith

Beautiful hotel. Very stylish. Excellent staff relations. Concierge excellent. Rooms large and well stocked. Bed comfortable. Bathroom clean and spacious BUT NO HOT WATER!!! Complained and someone came up to investigate - we ran a tap and shower for 30 minutes and still no heat in the water. Sorted for the following day but expected more from a hotel of this size and quality (also expensive). Surely a small token could have been offered - free drink? free breakfast or similar? Not offered at any time. Lovely bar area. Attended a large event. Service very poor in the dining room - very slow although food good.

Business Friends

6/10

Pleasant

02 Jun 2024

Robin

While we enjoyed our stay, the room was not cleaned either night. We had to wait an hour after a long day of sightseeing. They never delivered the pillows we wanted and never came to fix a lamp that wasn’t working.

Leisure Friends

10/10

Exceptional

29 May 2024

Julie

First class stay with amazing service

The staff were incredibly helpful from the moment we arrived, allowing us to see two rooms before deciding which room was best suited to my son's accessibility needs as he uses a wheelchair. If you are looking for an accessible room, the deluxe room has an accessible bathroom.

The breakfast offered such a huge choice of options suiting every taste and everything was delicious and fresh. The hotel and room were spotless and there were lovely touches such as the chocolate on the pillow each night. The most outstanding aspect of the hotel was deifinitely the friendly and professional staff team.

Friends_and_family Family

10/10

Exceptional

20 May 2024

Arash

I know this Hitel when it was The Conrad. Great staff and service. Pool and fitness is not part of the hotel facility. You need to book prior. This was not communicated. Also 35 Euro for the usage. Breakfast staff are very youg and not much experinced. However great selection at Breakfast. Very resasonable price. I love the location and walking distance to everything. Room service is Top. Pictures shown of suites is not the same as you get. JR suites dont have 2 beds but 1 Bed and 1 Sofa Bed. We asked for A 2nd matress for the sofa bed to be comfortable.

8/10

Excellent

12 May 2024

Huma

Excellent location and great service!

8/10

Excellent

09 May 2024

Francis

Very good place to be