9Hotel Sablon

Belgium , Brussels
BRUSELAS, Rue De La Paille, 2
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Courtney

Will stay there again. Centray located and a short walk from many places

10/10

Exceptional

02 Mar 2026

Mayra

Nice staff, pretty room, great location

10/10

Exceptional

02 Jan 2026

Bethany

The pool / spa area is lovely, nice to relax after a day of exploring.

Staff are very friendly and helpful

The room could do with a little bit of updating but nothing drastic!

Overall, lovely stay; good location and amenities- would recommend!

Friends_and_family Friends

8/10

Excellent

28 Dec 2025

Kseniia

Overall is good - very nice staff,

8/10

Excellent

19 Dec 2025

Lauryn

The hotel reception is welcoming. Our room was directly above the reception desk and opposite the elevator which we were worried about for noise but it was actually okay. The bed and pillows were comfortable and we both said we slept better than we expected. The view from the room isn’t the nicest. In reception you can get free hot drinks which is a lovely gesture. We used the pool and sauna in the evening, it’s very small but nicely decorated. The location of the hotel is a shame because the street feels really dirty, rundown and a bit unsafe although quiet with traffic. There are quite a few nice restaurants near by and only a short walk to Brussels central.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Juan

A lot of space and staff was very helpful
Walking distance from everything
5 min walk from the train
One of the more affordable places to stay in Belgium.

8/10

Excellent

24 Nov 2025

Luciana

Pretty sound place in the lovely area of Sablon.

Partner

10/10

Exceptional

19 Nov 2025

Nigel

Fantastic upgrade

10/10

Exceptional

10 Nov 2025

Sarah

Very clean room and
Bathroom. Spacious and well maintained.

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Martijn

Great!

Business Self

10/10

Exceptional

27 Oct 2025

Ashok

Nice hotel - 5 star service

Nice and cozy hotel in Brussel center.. swimming pool and Sauna both were little small but it was very nice and clean. I loved the service and breakfast too. 5 ⭐

Business

2/10

Poor

05 Oct 2025

Christopher

Unfortunately this is not a 4 star hotel…

I was informed on arrival that pool and sauna facilities were closed for maintenance. The hotel said an e-mail would have been sent from hotels.com-expedia, but on checking back the e-mail I received day before check-in (direct from hotel…) made no mention and reinforced/advertised full facilities. The lobby on arrival - despite pool closure - smelled strongly of chlorine and pool water which was unpleasant. As one of the main selling points to this hotel, and major driver to book, this was extremely disappointing.

This is not a new hotel, the facilities are very tired and worn. Paint is cracking and poor touch-ups (of various different shades) are clear on walls and fixtures.

My room was dirty. There was staining on the curtains and the floor felt grubby. Unfortunately the flooring is clearly worn and marked which added to the feeling of being unclean.

I was woken to the sounds of banging (possibly repair work) and pipes gurgling on/off throughout the day as other guests used bathrooms.

The breakfast was very poor. Again breakfast room felt grubby and unclean, food was quite poor quality and taste. The coffee machine was past the end of its life (coffee machines in rooms were good nespresso).

I am very grateful to the wonderful check-in staff in assisting me with a room change, The staff did agree in conversation,& mentioned to me in passing that there is renovations due around November 2025. My stay waslate September 2025.

Self

10/10

Exceptional

19 Sep 2025

Bryony

Loved everything about this hotel especially the cool design and great location. Interiors are modern and minimal which I love, the lobby area is relaxing and has coffee available all day with 24/7 honesty bar. Our room was spacious, had lovely big windows with street view, big comfy bed and great shower. The basement spa was a treat with sauna and small pool which we had to ourselves before a late breakfast on Sunday morning. Breakfast is served until 11am on the weekend and check-out is 12pm.
The location is great, in a quiet street within lovely Sablon area which is a nice change from Grand Place vibe. Nearby we enjoyed coffee at Kafei Korner, brunch at Poz and had excellent dinner in Venezuelan restaurant Caroni very close to hotel. Its also convenient and walkable to the centre and the art galleries (tho beware the galleries are closed on Mondays).

Leisure Partner

10/10

Exceptional

07 Sep 2025

Sarah

I had an issue with the shower fell from the ceiling they moved me rooms straight away - no issue at all - lovely spa great location - nice staff

Leisure Self

10/10

Exceptional

02 Sep 2025

Benjamin

Great

10/10

Exceptional

17 Aug 2025

Nicholas

Leisure Family

8/10

Excellent

11 Aug 2025

Aaron

We stayed at this hotel for a couple days based on proximity to the Grand Place and restaurants. We were a family of four, and we booked the two-level family room.

Pros:
Our room was ready early when we arrived.
The two level family room with the spiral staircase was more than enough space for us and our two teenagers.
The lower level has a second toilet, which was nice and unexpected.
The person who checked us in was very helpful in helping us identify activities.
The bed was comfortable.
It's a 5ish minute walk to the Grand Place with tons of restaurants.

Cons:
There isn't much else on the street the hotel is on.
The pathway that leads toward the shops and restaurants closes at night and you have to walk uphill around the block to get to the hotel if you come back later.
We asked for a van to take us to the train station but they only called for a regular cab. Our suitcases and things didn't really fit and the driver was visibly frustrated. He was slamming the trunk and went into the hotel to speak to the staff. We ended up having one person sit up front holding a suitcase on his lap. Then, when we got to the train station he said he didn't take cards and only cash. We only had American money so he took that. This wasn't the best end to our trip but it wasn't necessarily the hotel's fault. I did point out that we'd asked for a van, knowing we had a lot of luggage, and they said we only see you asked for a cab.

Leisure Family

10/10

Exceptional

11 Aug 2025

Angee

Excellent hotel! I’d definitely stay there for my next visit.

Leisure Self

6/10

Pleasant

09 Aug 2025

Siobhan

I wouldn't rate this hotel 4*, it was 3* at best. There are small things that could be done to make the stays a lot more comfortable - for example: the toilet roll paper was very thin (had to be doubled over to use!); no milk or breakfast tea in bedroom or lobby area; the floors are mostly concrete (with rugs around the bed only), and not particularly clean; the breakfast area felt like a school canteen, and the choice wasnt particularly great (lots of waiting around!). The area around the hotel mostly seems to be mostly being demolished / cleared out.

4/10

Poor

09 Aug 2025

Verified traveler

The location wasn’t good. It was close to grand place but the area was sketchy. It wasn’t good as reviews.
Stuff wasn’t so friendly either.

Friends_and_family Family

10/10

Exceptional

29 Jul 2025

Verified traveler

Perfect location near museum and delicious cafes. The hotel is stylish and the room large (for European cities) and very comfortable.

Business

10/10

Exceptional

23 Jul 2025

Daniel

We have stayed in many hotels in Brussels over the years and 9Hotel Sablon is definitely at the top. Well managed, beautifully designed, conveniently located and peaceful. We highly recommend 9Hotel Sablon.

Leisure Partner

6/10

Pleasant

03 Jul 2025

Hamidreza

Good hotel but the room smell!

Good hotel walking distance away from many tourist attractions. Staff very nice and friendly. Difficult to park the car if you come with one here. Unfortunately our duplex room had terrible smell seemingly every time we flushed the toilet upstairs. We had tough time with smell and staff spraying refreshers and alcohol sprays didn’t remove the smell.

Friends_and_family Family

8/10

Excellent

24 Jun 2025

Richard

Lovely place very good location is very unique suites don’t be looking for luxury but this place is very well located and the staff members super cool
Breakfast include it very clean the pool is very nice and it has a sauna as well

Leisure

10/10

Exceptional

11 May 2025

David

All good

10/10

Exceptional

08 Mar 2025

Philip

Nice place. Regular service. Fine in general.

Business Self

8/10

Excellent

18 Jan 2025

Jose

Good location

6/10

Pleasant

05 Jan 2025

Helen

Nice hotel will lovely staff. There was an issue with my shower drainage so they swapped me into another room.
I actually booked this hotel specifically for the hot tub listed but it turned out there wasn’t one, it was jets in the pool so I was disappointed by this as it was my main reason for booking.

Leisure Self

10/10

Exceptional

04 Jan 2025

Kris

Beautiful peaceful

Leisure Self

4/10

Poor

28 Dec 2024

Andrew

Comfortable but NOT luxury

The hotel was well situated to the city centre and fitting for our family of three with a bedroom in what would have been the lounge area and a separate bedroom for my partner and I up, an all be it, very steep spiral staircase. The reception area itself was welcoming and smelled lovely and clean but the concierge could have been a little more enthusiastic though he did provide a good interpretation of direction towards the city centre.
We were a little disappointed with the spa facilities; the water in the pool seemed too cold, the music was pretty much inaudible and the linen bin was overflowing with dirty towels.
Overall, we felt the price paid was not reflective of the luxury suite we thought we would receive. The room felt bare, there were signs of wear and tear and there were no additional amenities such as inclusive mini bar and modern features for TV such as Netflix.

Friends_and_family Family

10/10

Exceptional

23 Dec 2024

BETHANY

Lovely one night break

Amazing beds. Good sized rooms. Staff friendly. Pool was nice although not that warm and not the biggest space. I would recommend overall though.

Friends_and_family Friends

6/10

Pleasant

19 Dec 2024

Verified traveler

Room needed a complete update,light tiled floors were heavely marked,paint chips on stair rails,could have been painted !!
Spiral stair steps to bedroom were poorly repaired.

The bed was comfortable
Shower hot.
Breakfast average.

Partner

10/10

Exceptional

15 Dec 2024

Amy

Excellent location six minute walk from train station safe area, shops and restaurants easy accessibility. Our room is quiet the windows open, which is nice in the winter for a little bit of cold when the room is hot the staff was pleasant had minimal interaction with them.

Leisure Partner

2/10

Poor

14 Dec 2024

Karen

Security - the cleaner let a man into our room. We were half undressed and this was very traumatic. We had the do not disturb sign on our door and the door was locked. This should never have happened

Leisure Family

10/10

Exceptional

12 Dec 2024

Mohammad

Everything was ok apart from the rooms being very small not value for the money.

Leisure Partner

8/10

Excellent

01 Dec 2024

Jeorge-Jina

Great location, pleasant hotel

Leisure Family_with_children

8/10

Excellent

25 Nov 2024

Nigel

Not that keen on my room this time with scuffed flooring but spacious enough. But I would return yet again for its proximity to the Sablon and museums. Not so keen on the perfumed lobby

Business Self

6/10

Pleasant

17 Nov 2024

Suzanne Teresa

Staff are great, polite and helpful. But… this is not a four star.. corridors and breakfast look like a youth hostel, we stayed in a suite, basic furnishing, scratched white floor and faded untidy rugs, not what you would expect from a four star hotel suite. Disappointed.

Leisure Partner

10/10

Exceptional

14 Nov 2024

Marie

Great location near the train and metro station. Room was clean, quiet, and the bed was very comfortable. The pool is small, but very warm and relaxing. Staff is friendly and very helpful. Would definitely stay there again!

Leisure Self

8/10

Excellent

23 Oct 2024

Yurii

Cons: Stuff required more training.
Being in the city center means it can be noisy at night. We were woken up at 3 a.m. by drunk people yelling outside. The elevator was out of service.

Pros: Good breakfast and easy access to the city center.

6/10

Pleasant

19 Oct 2024

Sarah

Great location, on a quiet street, 5 mins from shops and bakeries and 10 mins walk from metro stations, the Grand Place and restaurants.

Spacious rooms in a minimalist/Scandi style and was fantastic to have a spa pool and sauna.

Unfortunately the elevator was broken throughout our stay and we were given a room on the top floor. Our request to see if there was a room available on a lower floor was met with ‘the stairs are good for your health’ from the receptionist. After requesting again, they did reassign us a room on the second floor, for us to find it was already occupied by a guy relaxing, undressed on his bed. They did apologise and find us an available room.

Would recommend one of the many nearby bakeries for breakfast rather than the hotel breakfast for €23pp.

A nice hotel but our experience wasn’t great for a 4* hotel.

Leisure Friends

10/10

Exceptional

24 Sep 2024

Tony

Very clean and Excellent customer service. Good location which close to Museum and walking distance to Grand Place. I definitely will stay there again.

Leisure Friends

8/10

Excellent

14 Sep 2024

William

Staff are very nice and helpful, pool is a little small and water is cold

Leisure Family

8/10

Excellent

21 Aug 2024

Reshma

Clean and peaceful with very helpful staff

Leisure Family

8/10

Excellent

14 Aug 2024

Aleksander

Great receptionist

Leisure Family

6/10

Pleasant

08 Aug 2024

Yaejin

Wouldnt recommend for this price

Although this was a vip access hotel, none of the perks were available. No early check in, had to wait till 3:30 despite arriving at 1 due to room not being ready. No late check out, no room upgrade even though rooms were available. Also was given a room on a ground floor for a female solo traveller, I couldn’t even open the blinds without making eye contact with people on the street. Swimming pool is smaller than what picture shows too, only 2 chairs to sit and very tiny pool. Unfortunately it wasn’t a great experience for me.

Self

10/10

Exceptional

07 Aug 2024

Marta

Great

Leisure Family

8/10

Excellent

06 Aug 2024

Jane

We stayed in this property for 2 days. The hotel was not like the normal plastic chains. The rooms are spacious and clean. The pool and sauna are excellent. The area is also far nicer than the Grand Place tourist trap which is walkable.
Our only disappointment was there were no bathrobes for the pool in our rooms and the we had to get the safes unlocked so we could use them.

Leisure Family

10/10

Exceptional

01 Aug 2024

Angel

The staff incredibly sweet and wonderful. Property is very nice with good amenities and location. Highly recommend. Thank you.
- Angel Kohls

Leisure

8/10

Excellent

27 Jul 2024

Jeffrey

A bit farther from shop and restaurant. Still walkable but at night is too quiet and the tunnel closed so you have to walk around. Wasn’t convenient. Hotel scene was too strong in lobby. And room was not sound proof could hear everyone in the hall at all times. Couldn’t sleep well with all the suitcase rolling and chit chat from other guest. Staff were friendly and accommodating. Pool was nice but small. Overall it isn’t bad just small boutique hotel.

Leisure Partner

6/10

Pleasant

21 Jul 2024

EWA

Definitely not a 4 star hotel. Very outdated rooms and basic

Leisure Partner

6/10

Pleasant

20 Jul 2024

Domenico

I would probably go back to this hotel, particularly for its location. It is close to the historical center of the city and to the central station. However, I have given 3 stars for the reasons I am going to list, so that if you are considering staying here you know what to expect.
First when my wife and I checked in, we asked for an extra luggage rack, and we were told they did not have one available because the hotel was fully booked. The hotel seams a little run down. The water closet is in a separate room by itself, the lavatory and the shower are in another room accessible on the other side of the bedroom, therefore, after using the toilet one has to walk all the way to the other side of the room to wash the hands. The water closet room ventilation did not work. The plumbing was a little quirky and there was a subtle sewer smell in the room with the shower. The air conditioning control could not regulate the temperature, and the television remote control had a mind of its own. Incidentally, you can probably find a channel in your language, but you have to tune individually in over a hundred channel to find the one in the language you understand: there is no list of channels. Personnel on the other end were courteous.

Leisure Family

10/10

Exceptional

09 Jul 2024

Matthew

Very nice stay.

Perfect hotel in quiet area.

Friends_and_family Family

10/10

Exceptional

08 Jul 2024

Thomas

Great stay

Great stay, very comfortable and clean room with friendly staff. Hotel is in a great location to explore Brussels.

Friends_and_family Family

10/10

Exceptional

04 Jul 2024

melissa

Hotel has a great location and very helpful staff. Amenities in the common areas are great. Room was very spacious and clean. Common areas are very well kept and updated while rooms seem to be more on the outdated and old side yet cleanliness is not compromised by that.

Leisure Partner

10/10

Exceptional

23 Jun 2024

Seungjae

Great!
View
Design
Paintings

Leisure

10/10

Exceptional

16 Jun 2024

Verified traveler

Great stay. Location made it easy to get around. Pool was not crowded and a fun afternoon while it was raining outside.

Friends_and_family Family

10/10

Exceptional

05 Jun 2024

Pop

excellent location, great staff and service. good size room, comfortable bed, great shower. it was a bit noisy in the morning due to construction work nearby, but it was a minor '-'

Business Self

8/10

Excellent

02 Jun 2024

Evie

The staff was super friendly and the facilities are pretty upgraded. Everything is at a walking distance of the center, we just didn’t feel super safe walking on the streets because it was really quiet around the area where the hotel is and we had to walk through a tunnel of sorts where all the shops are closed. The street where the hotel is, is super quiet. My review about not feeling safe has nothing to do with the hotel. It really is the streets we had to walk through to get to the center of the action…in this case the Grande Place. Again, the hotel itself and staff are wonderful

Leisure Partner

8/10

Excellent

26 May 2024

Kayla

Leisure Friends

10/10

Exceptional

13 May 2024

Kathleen

This hotel was in a great location, very walkable to shopping, the Grand Place and the staff was very friendly and helpful!

10/10

Exceptional

12 May 2024

Sylvia

9hotel sablon

Great location and lovely hotel. Enjoyed the art and the pool

Self

10/10

Exceptional

05 May 2024

ALONSO GUERRERO

Nothing

Leisure Partner

10/10

Exceptional

27 Apr 2024

concetta

Clean modern rooms, wonderful staff and 5 min from the central station.
Unfortunately we had a short stay and couldnt explore much but look forward to coming back!

Business Partner

10/10

Exceptional

23 Apr 2024

Zolita

Staff were very welcoming and helpful in giving directions. Room was cleaned sheets / towels changed daily. Very quiet neighborhood and easy access to metro/ trains. Lots of restaurants around.

Leisure Partner

8/10

Excellent

11 Feb 2024

Paul John

Good location, nice but small swimming pool, pleasant staff.

Leisure Family

8/10

Excellent

07 Feb 2024

Sharanjit

Excellent location

Leisure Partner

6/10

Pleasant

04 Feb 2024

Huzaifah

I really liked the hotel , it was very stylish modern and had amenities. Unfortunately the stay ended on a negative as the day I was to leave, my sleep was interrupted due to another guest who was drunk, sick and had been sick right outside my door. She has been making lots of noise and this was extremely distressing. I had to rush to reception to find staff to help her at 4am. It was very concerning to me that no staff at the hotel had noticed this.

Leisure Self

10/10

Exceptional

18 Jan 2024

Ashley

My new winter tradition

Can I just live here?

So great to go and stay and get a break from the winter blues in such a sanctuary. Well located, calming, lovely hotel. Will be back.

Self

10/10

Exceptional

04 Dec 2023

MARK

Hotel room was brilliant. Could not fault the breakfast, great continental breakfast.

Leisure Partner

10/10

Exceptional

29 Nov 2023

Maia

Best part of the hotel is the location! Safe, relatively quiet, very walkable. I got the Club Room - it was a bit small and all white, which isn’t my style, but it ultimately didn’t matter. They serve pastries and complimentary tea and coffee every day. The pool and sauna are great too.

Leisure

10/10

Exceptional

29 Nov 2023

Georgina

We stayed here for two nights. The room was beautiful. Staff were very helpful and knowledgable - they recommended le petit onions and local dishes which were all fabulous. The pastries and free hot drinks were a nice addition, especially because it was 0 degrees outside. The sauna is nice too.

Leisure Partner

10/10

Exceptional

24 Nov 2023

Zika

This is indeed a boutique hotel. Located in a nice area, conveniently close to all major attractions and restaurants. Lovely entrance area with sculptures, books, free coffee. Friendly and efficient staff. Very good breakfast. A bonus is a small but sufficient swimming pool and sauna.
Overall, nice place to stay in and very good value hotel.

Leisure Partner

10/10

Exceptional

12 Nov 2023

Emily

My room and bathroom were very spacious with lovely furnishings. It was very close to major art museums and places to eat. We appreciated the comfortable lobby area and free ice tea especially because there was a heat wave while we were there. The staff were friendly and helpful.

10/10

Exceptional

31 Oct 2023

gerhard

Short but great stay. Very friendly staff.

Business Self

10/10

Exceptional

10 Oct 2023

Rogelio

Beautiful hotel with super friendly staff. Loved the breakfast!

Leisure Partner

10/10

Exceptional

02 Oct 2023

Jon

The staff were all extremely friendly and professional during our stay. It is a great hotel and I would recommend it. We were given an upgraded room which was a nice touch. Brilliant.

10/10

Exceptional

24 Sep 2023

Lina

The people was lovely

Leisure Friends

6/10

Pleasant

17 Sep 2023

Verified traveler

Could have done better

For a 4-star I was expecting the room to be in a better state, it definitely needs some maintenance … not every year 😖
Also, there were flies at breakfast, picky receptionist at checkout giving long my excuses and not even trying to be understandable, I had to pay for late checkout even though to only stayed an extra hour. Definitely not recommending it and staying there again.

Partner

10/10

Exceptional

04 Sep 2023

Maureen

Staff was friendly, considerate & a pleasure to deal with.
Great location, walking distance to town center, shopping & many cafes/restaurants

Leisure Family

10/10

Exceptional

01 Sep 2023

Alejandra

This hotel was an amazing hotel. The most perfect location ever, walking distance to the train station, to the Grand Place, menneken and Jeanekken pis, all within minutes. Also the cleanliness and the spa area was so relaxing and amazing. Can’t wait to stay with them again in the future

Leisure Family

6/10

Pleasant

26 Aug 2023

Anurag

there were issues with bathroom water overflowing the bathroom

10/10

Exceptional

10 Jul 2023

Craig

We really enjoyed our stay here. The family room was perfect for our family of 4 (two teenagers). We had connecting rooms with 2 full bathrooms. The AC worked great and beds were comfortable. The free iced tea and coffee in the lobby was much appreciated. We used the pay bar as well which was convenient. It is a great location and we could walk to Grand Place, the Central train station and restaurants and bakeries. I highly recommend this hotel.

Leisure Family

10/10

Exceptional

06 Jul 2023

Mimi

The hotel staff was very helpful specially Abdullah who went above and beyond to accommodate our needs. The breakfast was awesome. The room is clean. We will definitely come back and highly recommend. The hotel is accessible to the train station and most of the attractions.

Leisure Family

10/10

Exceptional

06 Jul 2023

Uri

Excellent

Excellent location in a quiet spot in the middle of everything. Nice, clean, great!

Business Self

10/10

Exceptional

29 Jun 2023

Sally

Lovely stay, great service

Lovely hotel in a nice area of Brussels about 10 minutes walk to the central area. Sablon itself has nice shops, cafes and bars a minute or so stroll away. Staff were all really friendly and helpful, continental breakfast was lovely and the jacuzzi pool and sauna were great. Room was nice enough.

Partner

10/10

Exceptional

28 Jun 2023

Paul

Good friendly hotel

Good location. Very friendly and helpful staff. Pool and sauna nice and relaxing. Room was good size and comfortable bed

Partner

10/10

Exceptional

27 Jun 2023

Ellen

Room was perfect with cozy bedding & quiet AC. Hotel location slightly tucked away but convenient. Lobby spacious & attractive. Warm & friendly staff. Romantic private feeling pool & sauna area. Everything for a lovely stay.

Leisure Self

10/10

Exceptional

22 May 2023

Ian

Great place for a weekend break

Hotel was everything it should be but the front of desk staff were excellent. The additional extras like the coffee and refreshments in the lobby/lounge were a bonus and delightful.

Partner

10/10

Exceptional

16 May 2023

David

Perfect.

Very nice 2 night stay at 9Hotel, very handy location and nice and quiet, just 5 mins walk from main square. Hotel is clean and the breakfast is superb. Pool is a nice option to refresh. Will certainly return.

Partner

10/10

Exceptional

16 May 2023

Krishnakant

Martina is a great receptionist throughly enjoyed the stay and the swimming pool and sauna are awesome.

Leisure Friends

10/10

Exceptional

01 May 2023

JESUS L.

Hotel muy confortable, limpio y céntrico, magnifica atención.

Leisure Family

10/10

Exceptional

29 Jan 2023

Will be back

Such a surprise! Close to the main tourist areas but far enough away to be quiet. The hotel is stylish and clean. Lots of nice lobby space to relax and plan your day.
Our room was a split level room on the top floor and was very special. I could quite happily live there!
The pool is a nice luxury to have too

Partner

10/10

Exceptional

18 Dec 2022

Bernadette

Christmas markets

Lovely hotel, very helpful staff, room perfect, nice touches such as s free drink, free tea,coffee, hot chocolate in lobby, 5 minute walk to grand place, short distance to metro and train station. Christmas markets all within easy access. Great good choices.

Friends_and_family Family

8/10

Excellent

06 Dec 2022

Noemi

The room offers a great array of channels in different languages and some with integrated caption for the local speakers.
The space will be depending of what you chose we chose a tier up (hopefully that’s what or we think we were given) and for European standards it was enough space for a couple.
The lobby area is inviting, with a espresso, coffee, tea machine. There’s also spirits at an extra charge.
The heated pool is a nice feature. The location is great, is close from the station, chocolatiers, convenience stores, museums.

Considering the length of our stay which was 10 days and all the walking ,we booked this property based on amenities like sauna and a/c which were NOT available. The sauna was broke before the start of our stay and was still broke by the time we left.
On day 1 and 2 we reported that our a/c doesn’t work. We were told the a/c doesn’t work and 2nd time that there’s no a/c (Not sure if there was a language issue or that they meant the a/c is not used in winter months)
Because of the noise outside we couldn’t keep the windows open so we needed the a/c. On the 3rd day I was assisted by Abdullah which seems to work only on the weekends he changed our room and Rodrigo brought two fans just in case and ensured we were comfortable.

We kept our door tag for No housekeeping services for the length of our stay (we always keep our room clean), however other hotels we stayed we get a call or a letter by the door to ensure we have everything we need.

Leisure Partner

8/10

Excellent

06 Dec 2022

Stephen K

the hotel is well positioned for access to the centre and but with some good bars and restaurants away from the main area.

Leisure Partner

10/10

Exceptional

07 Nov 2022

Fumiko

It was a really confortable hôtel.

Leisure Family

6/10

Pleasant

06 Oct 2022

Beverley

The elevator was out of order the whole while we were there. We checked in on a weekend and told hopefully Monday it would be fixed, but it wasn’t up to when we checked out,and we had to walk up 3 flights of stairs! Not good for someone with a disability! We could not get the air conditioning working and had to open the windows making it hard to sleep with all the outside noise. When we checked out, we were told we owed for drinks from the minibar which we did not have.

Leisure Family

4/10

Poor

04 Oct 2022

Andrew

Disappointing

The styling of the hotel rooms and lobby is very nice. However, the overall experience was quite disappointing with some fundamental issues around noise which means I would not stay again.

I booked a club room which turned out to be adjoining another rom. However, the styling of the hotel (clean lines, little soft furnishings etc) meant I could hear everything happening next door. The reception team asked if I had specifically asked not to have an adjoining room(!). They did ultimately agree to move me to a smaller room. The room was fine (though no offer of any partial refund) but again in the morning you can hear every door open and close and cleaners speaking (at very reasonable volume) in the corridor.

So, a nice looking but not practical place to stay if you want a restful stay.

Self

6/10

Pleasant

30 Sep 2022

Ronald

There was no tourist information: maps, restaurants, local transit options, etc. The elevator didn’t work and it appeared that there was no intention to repair it. No refrigerator in the room but other rooms had one.

Leisure Partner