Name: Hilton Brussels Grand Place
Address: Carrefour de l'Europe, 3, Bruxelles, 1000, BE

10/10

Exceptional

28 Jul 2026

Terrence

Great hotel, staff (Marco) and location

10/10

Exceptional

24 Jul 2026

Emanuel

Beautiful hotel, very clean and well decorated, in the best location in Brussels.

10/10

Exceptional

23 Jul 2026

Alvaro

Excelente todo ubicación, seguridad, el staff super amable y dispuestos a ayudarte siempre, las habitaciones impecables.

10/10

Exceptional

20 Jul 2026

Kathleen

Great stay after the end of our Viking River cruise. Clean, great staff and great location across street from Train station and walking distance to many attractions and restaurants!

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

Rod

Great location for the centre of Brussels.

10/10

Exceptional

17 Jul 2026

Stephen

Perfect location for short stay. Professional friendly team. Nice clean light modern room. Gym good

Partner

10/10

Exceptional

14 Jul 2026

larissa

Excelente escolha muito bom muito bom

10/10

Exceptional

14 Jul 2026

BADER

Clean room and location to city center

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Subramanian

Bland. Disastrous decor. Indifferent housekeeping quality. Poor facility for electric outlets near bedside.

Breakfast - showed made to order eggs on the signage but unavailable

Lounge- closed at 800pm and not available therefore after a day of sightseeing.

Price paid - not good value for money

Partner

6/10

Pleasant

29 Jun 2026

Nancy

Stayed in an executive room. Only issue I had with the room was the shower. It was small and very slippery, really should have a non slip floor.

It was a regular Hilton, nothing extrordinary about it and the staff were not friendly except for the guy in the executive lounge.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Colette

Very comfortable room. Walkable to most major attractions.

Partner

8/10

Excellent

27 Jun 2026

BADER

Might need to.redesign ac capacity due to building was not designed to handle the heat wave of 39 degrees temp, but overall the hotel is in good location, neat central station and close to all the famous sites and staff was accommodating in terms to solve the problem of cooling by offering a fan which helped cool the room

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

BADER

Big room and big bathrooms

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

martin

The toilet didn’t flush. We had maintenance come 3 times and it was never actually fixed. Also, our room air conditioning did not work. It was cooler outside or in the hall way. Again we asked for help from the front desk shortly after checking in but it wasn’t remedied throughout our stay.

Partner

10/10

Exceptional

22 Jun 2026

BADER

Excellent rooms and big both the room and bathroom and close to central station

Friends_and_family Family

8/10

Excellent

20 Jun 2026

David

We stayed there mainly forts location which is right next to the main train station, you don't even have to cross the street. It's a big hotel with good size rooms which is nice attribute in Europe and with two double beds. The place is somewhat dated and needs some TLC. It is well located very near Grand Place and other tourist sites.

Friends_and_family Friends

4/10

Poor

15 Jun 2026

Judy

I did not like the hotel
It needs a facelift and a new staff

Friends_and_family Family

6/10

Pleasant

10 Jun 2026

António

If you want a relaxing stay, forget this hotel. On Saturdays the afternoon bar is still closed at 4 pm, on Sundays they don't serve meals, not even in the bar...and worst of all...they book rooms with breakfast, but it's continental...meaning...you stay in a closed room, alone and without access to a normal breakfast...Be very careful. And my reservation was for an executive room. Otherwise...The reception staff were not helpful at all. The worst. Never again.

Partner

4/10

Poor

30 May 2026

FELIPE LEONARDO

The carpet was dirty, three times I asked for shower gel and I never got it, I tried to have dinner at the restaurant and it was busy. I tried to order room service and they told me that they were busy so I decided to have dinner somewhere else.

Partner

10/10

Exceptional

26 May 2026

Jose

Great location, in front of the train station

Partner

10/10

Exceptional

24 May 2026

Sneh

Good place to stay and best location

10/10

Exceptional

23 May 2026

Monica

Clean and everything you want and need for an international trip

Friends_and_family Family

6/10

Pleasant

15 May 2026

Pedro

Wires hanging in corridor, and very dirty outside the hotel. No clean up in the room !!!!!

Family_with_children

8/10

Excellent

15 May 2026

Luiz

🙁

10/10

Exceptional

12 May 2026

Dipendu

Good stay, no concierge service surprise

Friends_and_family Family

8/10

Excellent

07 May 2026

Nigel

Great location in old town. The hotel is generally lovely and you can tell they have put the effort into the lobby. The rooms were nice but not as nice as other Hiltons. Restaurant and bar really good

Business

8/10

Excellent

04 May 2026

Jung

It was a great room.

Family_with_children

10/10

Exceptional

03 May 2026

Janet

Helpful employees and lots of space in the room!

Family

8/10

Excellent

02 May 2026

Gary

Appreciated large bathrooms and towels. Housekeeping staff was wonderful, friendly, considerate and efficient. Loved the fresh flowers.

Partner

10/10

Exceptional

01 May 2026

Janet

This is a beautiful hotel.
The room was spotless, the staff friendly and helpful and the breakfast choices were excellent.
When in Brussels, this is an amazing hotel to stay in.

Partner

8/10

Excellent

29 Apr 2026

Simon C

No wash cloths, housekeeping didnt change dirty glassware, the bar is way overpriced for drinks.

Partner

10/10

Exceptional

29 Apr 2026

NAOMI

Breakfast was good; shops and attractions nearby

8/10

Excellent

27 Apr 2026

Rajarajan

Have to ask the staff at least 4 to 5 times to drop in the towels, facial tissue and cosmetics

Partner

4/10

Poor

20 Apr 2026

James

Other than the location, which was great. And the cleanliness, which was fine. The hotel is just meh. There really was no difference between this place and a regular old hotel.

4/10

Poor

19 Apr 2026

Janice

The front desk staff was very rude and unfriendly. The restaurant staff was helpful, but not overly friendly. The bar staff was friendly, but not very attentive.
The worst experience of this hotel was how dark the rooms were! No overhead lights! there were bedside lamps that weren't bright enough to even see the time on your phone. You had to have whatever you wanted to see directly under the light. Very inconvenient. However, the bathroom light was SO bright you could land planes! If you had to get up in the night to go in the bathroom, you would be blinded. Strangest lighting I have ever seen in a hotel room. I would not go back to this hotel!

Family

10/10

Exceptional

17 Apr 2026

Omer

Clean room central location

Partner

4/10

Poor

05 Apr 2026

Paula

Paid extra to have club access…just not worth it. Breakfast consisted of some so danish, croissants, fruit salad and yogurt. Nothing added to midday …even saw the fruit salad still there. We had a suite…fridge empty, not even a bottle of water. Bedroom very sparse .. broken window shade and electrical outlet under window didn’t work….found out the next day when I was sightseeing and my battery was dead.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Robert

Great location and great room for a family

Family_with_children

10/10

Exceptional

24 Mar 2026

Anna

Everything was great

10/10

Exceptional

11 Mar 2026

Cheryl

Convenient location, especially with the train station. Beautiful hotel.

Self

10/10

Exceptional

08 Mar 2026

Nichol

Outstanding location, check in/out, service, breakfast, and room cleanliness! We will only stay her on future visits to Brussels!

Family

4/10

Poor

20 Feb 2026

CHRYSOULA

YES THE STAFF SUPPORD WAS LACKING

Family

10/10

Exceptional

10 Feb 2026

Brynjel

Luxurious and classic downtown hotel near Grand Place i Brussels. Visited Brussels for business and really enjoyed my stay at the hotel. The room was spacious, with a large classic bathroom with separate shower and bathtub. I also enjoyed the breakfast which was a perfect start of the day.

Business

4/10

Poor

02 Feb 2026

Mitali

When I arrived (very early in the morning) the guy at the front desk said I could not wait in the lobby until check-in. Even though he knew I was staying two days at the hotel.
Then he said he would let me check in at 10 and ask for €100. I said could I have a receipt he said no.
He also offered to let me check in at one (usual check-in is at two) for €50.
Before I arrived in Brussels, the woman at Hilton on the phone said that if they had space and the room was available, they would allow me to check in early. The guy at the desk, however, said they had the room but had a strict policy.

When I was checking out, I did not receive a receipt because I was told I had booked it on Expedia. However, when I got home, I confirmed that I had not paid by Expedia and so I wrote to the Hotel to ask for my receipt. Then I wrote again. In my third try, I finally said that the charge was on my credit card and if I did not receive a response from the hotel after three days and three tries, I would tell the Credit Card to null the cost because there is no receipt to prove it and they could deal with a credit card

All in all service fitting a two star hotel

Business Self

6/10

Pleasant

18 Jan 2026

Gabriella

Clean but a little tired

Leisure Self

8/10

Excellent

05 Jan 2026

Francis

bonjour,
tout était parfait sauf l'incident la nuit du 30 DECEMBRE où l'alarme incendie a déclenché et personne ne répondait au téléphone à la réception et aucun appel d'évacuation à tous les clients de la part de la réception. pas normal, nous sommes descendus de notre propre initiative.

Partner

2/10

Poor

04 Jan 2026

Luke

I’ve been over charged I had one night

10/10

Exceptional

04 Jan 2026

Georgia

We stayed in the Smurf room and it was massive and adorable. The kids loved it and I loved how it had 1.5 bathrooms and so much space! Great room, hotel and location.

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

Chiajen

There was still some trash in the room when we checked in

10/10

Exceptional

24 Dec 2025

Magdalena

Very nice, lovely spacious room for family of 4, great customer service. Could do with some updates tlc.

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Anthony

Helpful and responsive staff

Leisure Partner

10/10

Exceptional

19 Dec 2025

Jerry

I loved my stay at Hilton Brussels Grand Place. The location is unbeatable, right in the center near the main plaza, making it easy to explore the city. The beds and pillows are unbelievably comfortable, ensuring restful nights after busy days. Highly!!!

Leisure Family

2/10

Poor

18 Dec 2025

Ryan

Our experience at this property was deeply frustrating due to overbooking and a lack of accountability. We chose this hotel specifically for its proximity to Grand Place and the train station for a short one-night stay.

After checking in early and being told our room would be ready later, we returned at 10:00 PM to find we had no room. Management claimed a \"leak,\" though it became clear the hotel was simply oversold, as multiple other families were in the lobby facing similar issues.

The \"recovery\" offered was unacceptable:

Downgrade: We were initially offered a lower-class hotel 20 minutes away, defeating the purpose of our booking.

Safety & Transport: Despite it being late, raining, and us being two women with luggage, they expected us to take a train and walk to the new location. We had to insist they provide a taxi, which should have been offered immediately.

Lack of Courtesy: After the significant displacement, they refused to include breakfast at the new hotel as a gesture of goodwill—even after the receiving hotel’s staff called them to suggest it.

It was clear the staff’s priority was room logistics rather than guest safety or experience. If you value reliability and professional service, I would recommend booking elsewhere.

10/10

Exceptional

09 Dec 2025

Carmen

Great location next to the Brussels train station. It's very close to major shopping areas, restaurants and tourist sites.

Leisure Self

6/10

Pleasant

09 Dec 2025

Ken

Room was in OK condition (no bottled water or mini bar); as a Hilton Member I requested a one hour later checkout time to match shuttle pick up with luggage and the answer was no!

Business_and_leisure

10/10

Exceptional

06 Dec 2025

Jay

Had a great stay and it is in a great location

10/10

Exceptional

06 Dec 2025

John

The staff was very helpful and friendly! Thank you for a great stay

Leisure Partner

6/10

Pleasant

30 Nov 2025

Bent

It was ok.

Friends_and_family Family

2/10

Poor

29 Nov 2025

Karen

I was NEVER at your hotel. You allowed a scammer to rent the room with my credit card.

4/10

Poor

29 Nov 2025

anni

My knees were injured so I asked the hotel to send some help to move my large suitcase to the door and got a “no, we don’t offer bell boy service” I was shocked to hear that. The manager said all Hiltons operate that way. I couldn’t believe it.

8/10

Excellent

24 Nov 2025

Ulf

Nice room. Hotel is well situated.

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Darren

The room was spacious, however really, really loud (which in itself is not the fault of the hotel, but I couldn't imagine how loud it would have been if we were on the 1st floor opposed to the 4th). There are no really amenities besides wifi. We did not eat in the restaurant or bar because there are a ton of better options within walking distance at a fraction of the price. The bed was really uncomfortable with large indents in the mattress from use. The room was ok, but not really clean as you could see built up dust, dirt, and debris in the corners and running along the wall. The amount of dust on the headboard was crazy. However, the hotel is in a great location to travel on the train, metro, catch a cab or walk.

Leisure Partner

10/10

Exceptional

06 Nov 2025

Hilton

Great

Leisure

10/10

Exceptional

03 Nov 2025

Karen L

Very clean hotel. Courteous staff. Great location. Loved it. Thank you

Leisure Friends

10/10

Exceptional

02 Nov 2025

BLONDY

Hôtel très sympa, bien situé et bien aménagé . Mention très bien pour le petit déjeuner, particulièrement délicieux.

Partner

10/10

Exceptional

01 Nov 2025

Alison

Literally in the centre of Brussels, could walk to shops & restaurants. Lovely hotel, very clean & comfortable room

Leisure Family

10/10

Exceptional

26 Oct 2025

Kathy

Great hotel in an excellent location

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Celia

A great day, very nice accommodations, very quick response to any requests, excellent location

Leisure Partner

10/10

Exceptional

25 Oct 2025

Yoshiyuki

Staff were very friendly and kindly. Location is convenient for sight seeing.

Self

6/10

Pleasant

25 Oct 2025

Abdallah

Unfriendly team

Business Self

10/10

Exceptional

24 Oct 2025

Felipe

Atencion rápida

Friends_and_family Family

6/10

Pleasant

18 Oct 2025

Jacky

Excellent location but during the night the surrounding area was very noisy, people sang with microphone and loudspeakers until 12am. The room is very old, like some kind of hotel rooms we saw back in the 1990s. Furnishing is bad with no drinking water provided to the guests. It’s mostly the hotel’s problem but also the general condition of Brussels. Dirty and unsafe.

10/10

Exceptional

13 Oct 2025

Phek

Hotel is centrally located and is so close to the heart of downtown.

Leisure Pet

10/10

Exceptional

13 Oct 2025

Nic

Overall, this was a great stay for my family and I. We traveled from Germany. Everyone spoke English!

Leisure Family_with_children

10/10

Exceptional

04 Oct 2025

Moo Suk

Very good place with kind staff and convinient transpotttion.

Partner

6/10

Pleasant

30 Sep 2025

Menachem

An outdated hotel situated in the city center, offering a good location. The hotel does not have a pool—an obsolete room with an uninspiring bathroom. There is no large and comfortable vanity area. Generally, our expectation was for a larger, more beautiful, and newer room. The cleanliness of the room is not that great, and the staff does not go out of their way to provide service.

6/10

Pleasant

27 Sep 2025

Julia

Our two twins bedroom was very dark, not enough lights, closet making noises everytime we used it, AC thermometer didn’t work (turn to 30C degree and still not warm), 2 usb outlets near bed didn’t work.

Pro - very close to the train station and bathroom is renovated recently.

Leisure Partner

10/10

Exceptional

22 Sep 2025

MARIO EDGAR

The hotel is excellently located opposite the train station and next to the Grand Place, full of restaurants, shops, and bars. It is safe and very pleasant.

Leisure Family

10/10

Exceptional

18 Sep 2025

Andrew

Central location so easy walling to many attractions

10/10

Exceptional

17 Sep 2025

Jose

Excellent hotel in a excellent location

Leisure Family

10/10

Exceptional

16 Sep 2025

Jean

Location! Location!

Great location to visit Brussels. Every hôtel services are great!

Partner

8/10

Excellent

15 Sep 2025

Howard

Great location. Beautiful lobby and nice restaurant. Clean rooms but slightly dated.

Partner

2/10

Poor

13 Sep 2025

Savera

No baby cot given when requested. Also, no response from front desk when attempting to call from room. Also, A/C not working, staff gave a small fan that barely worked. This is not right.

Leisure Family

8/10

Excellent

02 Sep 2025

Gina

I would recommend this hotel to anyone who wanted to be in the center of Brussels with convenient access to just about everything, especially the central train station.

Leisure Partner

10/10

Exceptional

29 Aug 2025

Deborah

Everything was perfect!

Friends_and_family Family

4/10

Poor

29 Aug 2025

Brooks

Inside of the rooms are in need of renovation. Carpets are stained, curtains are covered in dust, wood is

8/10

Excellent

26 Aug 2025

Karin

We enjoyed our stay at this hotel, except for a couple of problems… Mainly, we could not get any Internet, even though we are Hilton honors members. We could get it in the lobby, but not in our room.

The breakfast option was expensive and limited.

The coffee in the room was terrible.

But everything was clean and the bed was fine. Nothing to complain about there.

The location was fine, we just walked through a tunnel to get to the grand Plaza. But the person at the desk was not very nice about explaining how to get there. Maybe it was the end of the day for him and he was tired. Not sure. But not very nice.

The digital concierge’s was not good. We won a real person.

Leisure Partner

6/10

Pleasant

22 Aug 2025

Kyle

Room was good, however for the price I paid I did expect a lot more. To start, there was hug problems with the hot water in the shower being cold at peak times which I’ve personally never experienced in a hotel before, definitely not something I would’ve expected in such an expensive hotel. Next I was a little taken back after what I spent on my stay and the water in the room which was 2 tiny little bottles of water were available for 4€ each which is incredibly ridiculous, figured after spending an arm and a leg on my stay something like a shot of water and decent coffee would be complimentary. Also, for €24 per person for breakfast it 100% was not worth the price. We went there 20 minutes after breakfast started and EVERYTHING was freezing cold…. Eggs, bacon, sausages, hashbrowns, literally all of it was cold and probably not food safe at that point, also the lady that greeted us for breakfast was upset with us that we didn’t know how to speak French claiming that it is a French speaking country even though every other place we’ve been to in Belgium spoke Flemish and English….. so to sum it up, with the huge prices asking for a stay here, things are not worth the cost. Take your money and spend it elsewhere

Leisure Partner

8/10

Excellent

15 Aug 2025

Hooman

Great location

Leisure Partner

10/10

Exceptional

13 Aug 2025

Michael

Right across Brussels Central train station. Great for day trips on trains. Easy walk to all amenities and tourist sites. We had 1 night without TV as they could not find our remote control.

Leisure Family

8/10

Excellent

12 Aug 2025

Stéphane

Correct and an ideally location

The hotel is very clean, just a little dated and in need of a little sprucing up. The minibar in the room is empty and the mini-bottle of water in the room costs €4, whereas many hotels of this level offer one bottle per person per day. Breakfast is excellent, but you have to get there before 9 a.m. at the latest, otherwise there's a queue and something will be missing.
The hotel is ideally located 2 stops from the airport by train and 2' from the Grand Place.

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Darlene Paulette

This hotel is quite dated and is in need of maintenance. Housekeeping is very inefficient. Our room was not cleaned the first day! We asked the housekeeper on our floor to tend to it; but it wasn’t done. We had to call the front desk and ask for toilet paper and towels. On the plus side, the hotel is very conveniently located and food in the Oats cafe is excellent. The best was Afternoon Tea in Sentos Restaurant on the National holiday. The food, service and entertainment were perfect. Qudos to Fahty and her staff for making this a very memorable experience!

Leisure Family

10/10

Exceptional

27 Jul 2025

Brandon

Property is nice and staff was great. City of Brussels is dirty, especially around the hotel area.

Leisure Family

2/10

Poor

26 Jul 2025

Ahmet

Even though my room was ready and available when I arrived at 11:30 am, they wanted to charge Euro 50 for early check-in. I did not accept to pay, therefore the room was empty for couple of hours for no reason just because they wanted to get extra Euro 50. I will never come back here.

10/10

Exceptional

24 Jul 2025

David

The hotel was in a good location.

Leisure

10/10

Exceptional

21 Jul 2025

Jose

Great centric property

Business_and_leisure