Pentahotel Brussels City Centre

Belgium , Brussels
Bruxelles, Chaussee De Charleroi, 38
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100 reviews shown

4/10

Poor

18 Mar 2026

Muhammet

The hotel rooms are old and need renovation

Self

8/10

Excellent

11 Jan 2026

Satnam

Room was fine and acceptable standard. The staff were great and catered for all our needs. Very pleasing

Leisure Partner

8/10

Excellent

05 Jan 2026

Marcia

Room was not cleaned during the stay but staff was friendly.

Self

2/10

Poor

21 Dec 2025

Ciarán

Toilet seat was damaged and unclean
Limescale on the sink
Not all of the lights in the room worked
Light from the fire alarm flashed like a strobe light every 5 seconds
Tv didn’t work
Fridge didn’t work and had some mold
Pillows might as well been a bag of air
The pizza tasted like cardboard

10/10

Exceptional

16 Dec 2025

Katy

Great location! Central to shops. Room & bed was huge. Staff were really friendly & helpful. Room needed a few updates but generally very clean. The bed had 2 single type duvets instead of 1 big one which was fine, however I do think the covers need to be slightly bigger but that would be my only call out. Overall great stay and would stay here again

Partner

8/10

Excellent

08 Dec 2025

Angelo

It’s fine for 1 night

Business

6/10

Pleasant

06 Dec 2025

murray

Rooms have a bit of a 1980s industrial feel which doesn't quite work. Fine for a work trip but less desirable for a city break.

Business

8/10

Excellent

01 Dec 2025

Rattanaporn

Friendly service and clean.
We had food there but the chicken wasn’t cooked.
Location was half hour walk to the main city center but overall good experience.

Friends_and_family Friends

8/10

Excellent

17 Nov 2025

SATNAM

Clean room, great bed, good shower.
A/C didn’t work but wasn’t needed.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Michael

Good transport links to city centre. Staff friendly and helpful. Bar and lounge area welcoming, Penta Plus room on upper floor comfortable. A good choice for a Brussels city break.

Leisure

10/10

Exceptional

22 Oct 2025

Carl

Would happily stay here again! Great location & hotel

Business Self

2/10

Poor

01 Oct 2025

Arun

DO NOT STAY! They claim to be a 4* but this is the worst one I have ever stayed in.
Firstly I requested an iron on the first day and didn't get one until the day I checked out. I asked them multiple times for one. Then I messaged them n their chat and they wouldn't get back to me on the issue I had with the AC. and then finally they had windows cleaners being loud outside my room on a Sunday at 7am. I asked the staff about this one specially and they were so rude to me. I have since emailed the manager and he hasn't had the decency to reply. I urge you pay more a stay somewhere else

Partner

8/10

Excellent

24 Sep 2025

Jonathan

A little unconventional of a service model but everything about the stay ended out good.

Leisure

2/10

Poor

05 Sep 2025

ELIANE

The room they gave me was full of stains, used razors inside the safe, and I was discussed. I asked to switch the room and the other one was a little better on dirtiness but smelled like cigarettes- someone smoked there. I was frustrated and disappointed. Just didn’t spent time in there just to sleep. 😞

Self

10/10

Exceptional

01 Sep 2025

Anne

Lovely atmosphere and a good location. Very comfortable bed and brilliant breakfast. Staff very helpful and I liked the fact that cleaning the room didn't happen every day, but we got towels when we needed them etc. Very pleased with our stay.

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Mohamed Amjad Hameed

Fantastic property in a prime location with dining, supermarket and coffee houses steps away. The hotel by itself has a beautiful bar and cafe. The rooms are large with super sized king bed which can easily accommodate 3 adults. 10 mins walk for tube and bus services with connectivity by tram if do not want to walk. All in all work every penny. Oh btw the staff were super kind and even enabled late checkout.

Leisure Family

10/10

Exceptional

16 Aug 2025

Celigmar

The staff was very nice and restaurant was very good. A lot of options for breakfast.

Leisure Family_with_children

10/10

Exceptional

05 Aug 2025

Kelly

Good walking distances to main square

Leisure Family

10/10

Exceptional

02 Aug 2025

Abraham

My kids always made farce about eating on holidays. This time they loved every meal that was served and wanted more.
Room was spacious, clean and quiet. The hotel WiFi was excellent and that kept the children happy. They suggested we visit the same hotel again in the future.

Leisure Family

6/10

Pleasant

22 Jul 2025

Joseph

The staff weren’t overly friendly - there were signs saying the bar was open 24/7 throughout the hotel but when I went to visit it at 11pm I was told it was closed. The bathroom and bedroom were quite dirty, but long term dirt like large stains on the carpet and worn out shower and toilet seat which left them discoloured. Needs a deep revamp and clean to be acceptable

6/10

Pleasant

02 Jul 2025

Tanjeet Singh

Very weak air condition
Good breakfast

Leisure Family_with_children

8/10

Excellent

28 Jun 2025

Stefan

A pleasant stay at Pentahotel Brussels City Centre

The hotel boasts an excellent location, and its on-site restaurant serves high-quality food for both lunch and dinner. Breakfast is amazing as always. The cleanliness in the room is a little short of perfect.

Business

10/10

Exceptional

13 Jun 2025

David

Lovely hotel in a great part of the city. Good links to transport very close. Would stay again.

Friends_and_family Family

6/10

Pleasant

10 Jun 2025

Emily

Once we got a room that had been cleaned by housekeeping (a bin full of used baby nappies is not the best start!), our upgraded room was lovely and comfortable. We had a great view of the rooftops and an easy walk to bars and restaurants. The bar downstairs is lively if that’s what you’re after, but you can’t hear it on upper floors. Breakfast was above par 👍 We were travelling by car and initially parked in the car park below. It has a branded elevator to the hotel from the bottom floor and seemed secure enough; however the receptionist stressed that the car park and hotel are in no way affiliated. We googled the car park and found many, many photos of smashed windows and vandalised cars. We moved our car immediately at 11pm. Alarmingly, there was no security from the hotel elevator, in the busy bar, down and out to the car park. So whilst the car park might feel secure at the vehicular entry, literally anyone can get down there from the hotel lobby. This stress and the fumbled check in jaded our stay sadly.

10/10

Exceptional

10 Jun 2025

Richard

Great Hotel

Superb, modern hotel!
Rooms were spacious, location was close to many transport options and there was 2 pool tables!

Friends_and_family Friends

10/10

Exceptional

29 May 2025

DIMITRIOS

The service was excellent—there was nothing to complain about.

Business

4/10

Poor

27 May 2025

Utsav

I was worried after reading mixed reviews but only thing different was no deposit was charged . 2 single duvets(more like thin sheets)for double room and when asked were told the Hotel does not have them.The rooms and interiors definitely need updating as carpets are filthy both in corridors and rooms and furniture and switches are outdated. There is a strange stink coming out of the sinks and toilets. I requested room to be cleaned and bed sheets changed as there was stains. To our surprise when we returned later in the night the same bedsheet had been put over. I think this hotel is taking the green planet idea too far. The fact that is there is no phones to call any team but a whatsapp chat where someone replies if you are lucky seems off. The only saving grace of the hotel is some reception staff and its location although not city centre as mentioned but close to metro stop that helped going around the city.

Leisure Partner

10/10

Exceptional

16 May 2025

Ryan

Great staff and breakfast buffet!

Leisure Partner

10/10

Exceptional

16 May 2025

Alistair

Perfect only sometime have some bad smell in the bedroom.

Leisure Family

6/10

Pleasant

10 May 2025

Colette

The location was good. We walked all over the city. The hallway had a strong unpleasant scent and we reported loud banging during the night to the front desk but didn’t get any follow up or the offer of another room.
Bed was very comfortable and there was a lot of space in our room. Had to call down for replacement towels before noon as they don’t do room service. We were not able to order room service from our room at 10:30 pm even though it was stated that it was 24/7.
Overall, not a bad place to stay but could use a little more TLC for guest.

Leisure Family_with_children

10/10

Exceptional

04 May 2025

Hawley

The staff was excellent and helpful.

10/10

Exceptional

29 Apr 2025

Hayley

We had a fabulous 3 night stay in this quirky hotel. Close to everything. Super clean and exceptionally friendly and helpful staff. We would certainly stay here again!

Leisure Friends

8/10

Excellent

21 Apr 2025

Good hotel

Leisure Friends

10/10

Exceptional

17 Apr 2025

Victor

Excellent service and the rooms were top notch

8/10

Excellent

08 Apr 2025

Verified traveler

Business trip

Ok hotel spacious rooms. Good size bathhroom with walk in shower. View of immediate buildings or walls from room window not so great. Carpet was not clean and had a smell. Bed comfortable and good size. Busy check in area as in same area as bar so for logistical not well located in hotel. Location of hotel reasonable - taxis can take some time to arrive. Good breakfast buffet selection in spacious dining area. Overall good

Business

8/10

Excellent

07 Apr 2025

Anne-Marie

The hotel was lovely and clean and the breakfast buffet fantastic. The only downside is for anyone who is a light sleeper we could hear trams all night and a lot of noise from other rooms, however there is sn option to have a quiet room so maybe that would be better. Overall location good, bed comfy, I would stay again just gave a quiet room

Leisure Partner

10/10

Exceptional

03 Apr 2025

Giovana

Really great hotel, staff was accommodating and friendly. We had to switch rooms twice due technical issues but they were extremely prompt with that and we had an overall positive experience. Would not only stay again but also recommend to friends and family.

Leisure Partner

10/10

Exceptional

03 Apr 2025

Darren Mark

Just a great hotel with great staff

10/10

Exceptional

31 Mar 2025

Bar open up to 24 hours, but very well secured and quiet

Business_and_leisure

8/10

Excellent

27 Mar 2025

Phillip Derek Neil

The staff were absolutely outstanding. Very friendly and helpful. The room was clean and spacious.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Kim

We had a suite and the carpets have visible stains, as well as the sofa and one of the chairs had visible stains on them

Leisure Family

10/10

Exceptional

14 Mar 2025

Antoine

Great experience & amazing atmosphere!

Partner

10/10

Exceptional

04 Mar 2025

Fahima

So good, excellent service, receptionist man helped us a lot!! Hundred percent recommend!

Leisure Friends

10/10

Exceptional

18 Feb 2025

Michelle

Second stay in this hotel, great staff, and excellent breakfast, would definitely recommend.

10/10

Exceptional

13 Feb 2025

Denisse

The property itself is nice, the carpet flooring, however, got my allergies to act up. Surrounding area was dirty with garbages everywhere and poop

Leisure Partner

8/10

Excellent

04 Feb 2025

Marcus

Good value and great breakfast

The hotel is easy to find, being on a main street and has a big public car park next door. This seemed very secure and I had no problems leaving the car overnight.
Check in was efficient and my room was on the 5th floor. I liked that there were actually stairs as an option, rather than having to rely on lifts. The room was quite noisy, being on a main street but was a good size and had everything I needed. Sadly I didn't find the heater controls behind the net curtains until the morning I left so it was a very eco friendly and chilly night! The internet speed was very slow with lots of buffering and drop outs while streaming.
Breakfast was fabulous with a wide choice of food and a really good buffet. Good value stay.

Self

10/10

Exceptional

28 Jan 2025

Michael

Great base to explore the city

A great hotel with very friendly and helpful staff.
The room was clean and comfortable,
The ‘lounge’ was a great asset whether as a place to work during the day or for a few drinks/dinner in the evening.
The breakfast was also well worth the additional cost

Self

10/10

Exceptional

26 Jan 2025

Jimmy

A hip hotel where you check in at a bar. The rooms were spacious and I like that you can control the room temperature. Location is fantastic and safe, and walkable to many great food options. The gym was also nice and had enough variety for me to get a good workout.

Leisure Self

8/10

Excellent

21 Jan 2025

Kemal Can

Genuinity and sincerity

You have created an eco-friendly ambience! However, your personnel, though they are professionals, do not look happy and satiffied. My impression is that they are not paid sufficiently and their working periods stirctly controlled. So you created eco-friendly ammbience but your personnel's effort is not genuinly friendly among themselves, not to your clients though but lacks sincerity. You have to adapt your eco-firendly concept also to your personnel management policies!

Business

8/10

Excellent

19 Jan 2025

Verified traveler

Hotel was good

Hotel was good, had a bit of a damp smell in the room but the windows opened a bit to let some air in. Wasn’t much happening around the hotel in evening

Friends_and_family Friends

8/10

Excellent

13 Jan 2025

Taulant

Rooms were a little dated but perfect location and close to everything.

Leisure Friends

8/10

Excellent

11 Jan 2025

Filippo

The bar lounge was very cool and the breakfast buffet was good also. However, the carpet/moquette throughout the hotel was disgusting, old and dirty. They should invest in wood flooring.

10/10

Exceptional

02 Jan 2025

Abhishek

Great hotel

Great hotel, friendly staff and great location.

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

It's a Good Thing

Fantastic accommodation option

Great option for a vibey stay in Brussels.

Business

10/10

Exceptional

02 Jan 2025

It's a Good Thing

Vibey hotel

Great vibe - fantastic area

Business

6/10

Pleasant

30 Dec 2024

Keira

The hotel had lots of cafes and supermarket near it which was great and a 30min walk or tram journey into the centre. The staff were friendly.
However, the room was a bit dirty upon arrival and the shower was very cold and there were no spare duvets to use which was annoying and meant for a cold night which was disappointing for the price to pay for our stay.

Leisure Partner

8/10

Excellent

25 Dec 2024

Christopher

The Pentahotel was really nice, modern and had great facilities. The hotel is on the road and if you have a room that overlooks the road it can be quite noisy with trams, cars and people leaving the bar in the early hours but overall it was a good stay.

Leisure Partner

10/10

Exceptional

21 Dec 2024

James

Great hotel

Great hotel in a good location- close to Ixelles, tram stop, and 30 min walk to Grand Plac. Bed was very comfy, breakfast was excellent, and there's a nice vibe in the hotel reception area with comfy seats and music.

Friends_and_family Family

8/10

Excellent

20 Dec 2024

Shahin

Good

Business_and_leisure Pet

10/10

Exceptional

05 Dec 2024

Hannah

Lovely hotel and great location for visiting the city, also great bar in the hotel

Friends_and_family Friends

8/10

Excellent

03 Dec 2024

Alicia

In all we had a great stay. The only negative was the limited dining options and slow service. The location is perfect as the transport links are great and it’s also in walking distance to a number of areas.
Whilst it wasn’t a problem for us, 4 coat hangers really aren’t enough for 2 people.
We would certainly stay again if we return to Brussels.

Leisure Family

10/10

Exceptional

30 Nov 2024

It's a Good Thing

Great Vibes

Great hotel. Really great vibe in the integrated lounge/bar reception area. Rooms are generally very good - avoid small single rooms if you can.

Business

10/10

Exceptional

25 Nov 2024

Pat

Highly recommend. Great breakfast comfortable and welcoming common areas. Perfect location for walking and exploring historic Brussels

Leisure Partner

10/10

Exceptional

21 Nov 2024

Soumiya

Amazing customer service and friendly staff

Leisure Friends

10/10

Exceptional

19 Nov 2024

Nicholas

Brilliant

Hotel was great. Pleasure to stay in. Staff brilliant if I’m coming back would stay again.
Bar on site. Good food too.

6/10

Pleasant

11 Nov 2024

Alex

It was fine.

Business Self

10/10

Exceptional

04 Nov 2024

Faek

Excellent hotel. Room is spacious and clean. I highly recomend it

6/10

Pleasant

22 Oct 2024

Manaf

The restaurant and the guest relation at the bar. little different

Business Self

8/10

Excellent

18 Oct 2024

Verified traveler

Wonderful staff. Lack of hot water utter sadness.

Originally we were given a room immediately outside the elevators. We requested a change since we are both light sleepers and were giving a room on a higher floor and as far from the elevators as possible. The room also had a king bed and was much bigger. Wild that the same room types are so varied.

Check-in or anything at the reception/bar was soooo slow. But the staff were above and beyond nice and helpful.

The hot water was not working the second night - absolute disappointment while sick and freezing. TERRIBLE. Disappointment for such a nice hotel to be a let down in this way.

The restaurant and bar were a great spot to hang out. The food was inedible though. The Korean chicken bites were rubbery and pink inside - did not eat. Drinks were great and well priced.

Friends_and_family Family

10/10

Exceptional

07 Oct 2024

Peter

Very nice hotel. Good restaurant food and wonderful staff.

2/10

Poor

02 Oct 2024

Terrible customer service

When I booked this hotel I accidentally entered the wrong date for my stay.

As soon as the confirmation came through I noticed the mistake and attempted to get it moved to the new date.

They point blank refused and I lost the money for my booking of two rooms.

Friends_and_family Family

6/10

Pleasant

30 Sep 2024

Aruna

The hotel provided a smooth and efficient check-in experience, and the room was clean and well-maintained. However, there was significant traffic noise, which could be disruptive for light sleepers. Although the booking mentioned free bottled water, there was none provided in the room. You get to get it from the drinking water tap in the lobby.

Additionally, I was quite disappointed with the staff's behavior. When we checked-in the carpet was wet and when we informed the receptionist, I was told that there is no room service to take care of the same.
The booking mentioned that toothbrushes and toothpaste were available (upon request) and bathroom slippers, but when I inquired about it, the receptionist not only refused but did so in an unprofessional, rude and dismissive manner. This was not the level of service I expected. I hope the management takes these issues seriously to improve the guest experience.

Friends_and_family Friends

8/10

Excellent

30 Sep 2024

Afzol

No water no wipes no even bother

Leisure Family_with_children

10/10

Exceptional

21 Sep 2024

Katya

Wide selection of food at breakfast. Decoration nice. Staff very friendly and helpful. The only thing to consider is the noise from the street that can keep you awake at night. It’s Eco-friendly so you won’t get housekeeping during your stay.

Leisure Family

10/10

Exceptional

18 Sep 2024

Irina

Excellent hotel in excellent location close to everything: shopping, restaurants, subway station, walking distance to major sights. Large rooms with comfortable beds and blackout curtains. Great hotel amenities. Stayed for 2 nights and had dinner at the hotel’s restaurant on both nights. Bonus: the reception doubles up as a bar!

Business Self

10/10

Exceptional

28 Aug 2024

Ann Marie

Great place to stay

The hotel is just a few minutes (about 2-3 minutes) walk to the tram line which we took to get us to Louiza/ Louise Metro. The room is clean, bed is spacious and comfortable to sleep on. Despite the few hours of sleep that we had during our first 2 nights, we felt well-rested in the morning ready for the day's sight-seeing. Breakfast is perfect for us! I particularly love the yogurt😊. The staff are polite, courteous and helpful with our queries.

Partner

10/10

Exceptional

14 Aug 2024

Elizabeth

Beautiful hotel and service

Leisure Family

10/10

Exceptional

06 Aug 2024

Ernie

Wow. LOVE this property. Location, staff, area. All just simply wonderful #tomorrowland stay for this one and they really accommodated us!! Can't wait to stay again.

Leisure Family

10/10

Exceptional

05 Aug 2024

Cindy

Comfortable stay in Brussels that was easily accessibly by transit with cafes and restaurants nearby

Leisure Partner

10/10

Exceptional

04 Aug 2024

stephane

Bar and lobby area is good

Business Self

8/10

Excellent

02 Aug 2024

John

Nice hotel.

Stayed here with my son for two nights.

Good funky hotel. Amazing pillows - always a plus.

Downsides - showers were unreliable- cold/ cool or boiling.
Not much guidance on setting the city (hand out maps are 7 years old!).

Friends_and_family Family

10/10

Exceptional

31 Jul 2024

Carina

Amazing hospitality

Amazing hotel with a lot of hospitality. The room and bar is real nice

Partner

8/10

Excellent

30 Jul 2024

Oliver

Clean and comfortable

The hotel was well situated and presented to a good standard. Staff were friendly at check-in and it was easy to find our room. The room was quiet and clean. Aircon was working well and nothing was broken. Breakfast was very good. The scrambled eggs were particularly high quality. We got a free late check out which was prefect for our onward travels.

Partner

10/10

Exceptional

29 Jul 2024

Rob

Nice city centre hotel

Really nice hotel in a nice central location. Good staff, nice room, and a good bar area. Nice city centre hotel, happy to recommend.

Partner

2/10

Poor

29 Jul 2024

Melanie

They took a room deposit and despite many attempts from both me and Expedia themselves, they have not paid it back and we stayed there 6 weeks ago now.

We have had absolutely no response or explanation from them. We left the room spotless. I am just absolutely gutted to be honest.

AVOID AT ALL COSTS THEY WILL KEEP YOUR DEPOSIT

8/10

Excellent

22 Jul 2024

Lara

Nice hotel in good location. Main central tourist attractions are a 20-30min walk away but there are good transport links if preferred. Hotel is located close to restaurants, bars and shops. Room was clean and spacious with good size bathroom and nice large shower. Staff are friendly and helpful.

Leisure Family

10/10

Exceptional

21 Jul 2024

richard

Very nice hotel . Excellent customer service very helpful and friendly.

Leisure Self

10/10

Exceptional

16 Jul 2024

Shahnaz

Parking was very bad and expensive, Lobby was very nice environment, comfortable, staff was friendly

Leisure Family

2/10

Poor

12 Jul 2024

Terence

1. They do not make up the room, housekeeping comes every 3/4 days
2. They don’t have a phone in the room to call the front desk, have to call from mobile
3. DIRTY. Gross carpets, Hair on the bed when we arrived
4. Not even water in the room
5. Incredibly rude staff. This guy Ana ignored us at the front desk until he was ready to check us out and then instead of getting or stored luggage told me to go get it, told us “it’s logic” to get our own stuff . lol what?
6. Don’t even have any form of room service because of ending room service since “covid” but it’s 2024??? You don’t have room service because of covid three years ago?

Terrible experience only good part about this place is the location. It’s cheap for a reason.

Business Family

10/10

Exceptional

30 Jun 2024

GUNGOR

clean

Leisure Family

8/10

Excellent

30 Jun 2024

Andrejus

Great Location!

Great location! Great hotel for short trip!

Friends_and_family Family

10/10

Exceptional

09 Jun 2024

Marcos

It’s very good , I really loved.

10/10

Exceptional

31 May 2024

Priscilla

This is where the cool people hang out and stay! This hotel is beautiful and ran by some great employees!

The breakfast was the best part and absolutely delicious. The hotel was convenient and everyone was so kind and helpful.

Loved it!

Leisure Self

10/10

Exceptional

23 May 2024

Maximiliano

Surprised

What a nice surprise. Very clean. Great bed and nice room
Can't ask for more really
And was reasonable priced too

Business

10/10

Exceptional

22 May 2024

Theresa Irene

The hotel was very dark… the staff were friendly but they do not do what they say they are going to do. The reception staff could be more helpful.

Leisure

6/10

Pleasant

17 May 2024

Pratika

Property condition was good and staff was friendly but the room we got was not properly cleaned like there was dust on table etc ( not like a 4 star 🌟 property). We stayed there for 3 nights but no cleaning was done and upon request we were told that it’s because our stay is less than 4 nights?? I did not like this rule honestly in a 4 star property so had to ask for towels and bin bags separately at the end.

Hotel location is great, staffs were friendly , breakfast was nice and they encourage go green too so overall experience was nice.

Leisure Family_with_children

6/10

Pleasant

16 May 2024

Raphael

Tired, confused place, but with good breakfast

This hotel was okay, but doesn't really know what it is trying to be. Trendy moody hangout? eco friendly? business focused? The room was dark, tired and smelt of stale tabacco.
If you are on the first floor the bar below is really noisy.
Over oriced for what you get. The only highlight was the breakfast.

Business

6/10

Pleasant

15 May 2024

Alan

I know separate from hotel but the parking garage was really bad. Human poop in the elevator and bad urine smell. Sketchy homeless man near our car. Hotel was average. Fitness room was nice. Location was good. Check in guy we rude Checkout guy was very nice. Ac didn’t work first night but after reporting it they fixed it for night 2-3. Stay was May 2024.

Leisure Partner

10/10

Exceptional

14 May 2024

Eric

N/A

Leisure Self

6/10

Pleasant

08 May 2024

Verified traveler

Nice hotel but not great for sleeping.

Nice trendy hotel with friendly and helpful staff. I had two issues:

1. The bed was not comfortable
2. My room was on the side facing the road which was noisy and woke me up a few times.

Business