Rakhee
Very clean and very good
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8.6/10Excellent919 Reviews
Cleanliness8.8/10 8.8
Service8.2/10 8.2
Comfort8.6/10 8.6
Condition8.8/10 8.8
Amenities8.2/10 8.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Citybox Brussels
The Citybox Brussels hotel is conveniently located right next to the prestigious Avenue Louise shopping street in the heart of the uptown center of Brussels, with many restaurants and bars nearby.
The hotel is within 15 minutes of the European Commission and Grand-Place, and you can walk to many major sites and attractions in just 15 minutes, including famous museums, the Midi Station, Parc de Bruxelles, Royal Palace and Place du Grand Sablon.
The historical Palais de Justice, where there is a beautiful view over the city of Brussels, is five minutes walking from the Citybox Brussels.
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With a stay at Citybox Brussels Centre Louise, you'll be centrally located in Brussels, a 2-minute drive from Avenue Louise and 5 minutes from European Union Parliament Building. This hotel is 1.4 mi (2.3 km) from La Grand Place and 3.1 mi (5 km) from Tour & Taxis.
Make yourself at home in one of the 246 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include desks, and housekeeping is provided weekly.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Limited parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Non-smoking
Business facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
6:00 AM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Parking height restrictions apply
No front desk
Guests will receive an email with special check-in instructions
Guest will receive an email before arrival 24 hours
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 5.60 per room, per night
We have included all charges provided to us by the property.
-
You need to know
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Parking height restrictions apply.
-
Special Instructions
There is no front desk at this property. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. \nGuests will receive an email within 24 hours before arrival with check-in instructions. Guests can access their accommodation through a private entrance.Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
-
Minimal age
18
-
Optional fees
- Pet fee: EUR 15 per pet, per stay
- Service animals are exempt from fees
- Rollaway bed fee: EUR 249 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
French
Dutch
Nearby attractions
Avenue Louise
0.2 km / 0.1 mi
Law Courts of Brussels
0.7 km / 0.4 mi
Egmont Palace
0.9 km / 0.6 mi
Horta Museum
1.1 km / 0.7 mi
Place du Petit Sablon
1.1 km / 0.7 mi
Church of Our Blessed Lady of the Sablon
1.1 km / 0.7 mi
Place du Jeu de Balle
1.1 km / 0.7 mi
Place du Grand Sablon
1.2 km / 0.7 mi
Royal Museums of Fine Arts of Belgium
1.3 km / 0.8 mi
Place Royale
1.3 km / 0.8 mi
Magritte Museum
1.4 km / 0.9 mi
Saint Gilles Town Hall
1.4 km / 0.9 mi
Museum of Musical Instruments
1.4 km / 0.9 mi
Royal Palace of Brussels
1.5 km / 0.9 mi
Brussels Park
1.5 km / 0.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2005
- Total number of rooms: 246
- Number of floors (main building): 8
- Single rooms: 52
- Double rooms: 194
- Junior suites: 12
- Suites: 12
- hotel
- American Express
- EC
- Diners Club
- MasterCard
Show 50 more facilities & services
- Visa
- City centre
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fiExtra charge
- Local and international calls
- Room serviceExtra charge
- Laundry serviceExtra charge
- LaunderetteExtra charge
- Multilingual staff
- 24-hour securityExtra charge
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Currency exchange facilitiesExtra charge
- Cloakroom
- Lift access
- ShopExtra charge
- Gym
- Newspapers
- Luggage room
- Toaster
- Clothes dryer
- Towels and bed linenExtra charge
- BarExtra charge
- Restaurant
- Non-smoking area
- Air conditioning in Restaurant
- Breakfast room
- Meeting room: 1
- Projector
- PrinterExtra charge
- PhotocopierExtra charge
- Business centre
- MassageExtra charge
- Breakfast
- Breakfast buffet
- Hot breakfast
- Early bird breakfast
- Special dietary options
- Gluten-free meals
- Vegetarian meal
- Deposit on arrival
- Identification card at arrival
- Non-smoking establishment
- Fitness
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitybox Brussels
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 1 Bedroom • 23 m²JSU.ST
Room overview
Non-smoking room- Room size
- 23 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cot on demand
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitybox Brussels
JUNIOR SUITE STANDARD
Room photos
8 photosSelect a photo to open the full-screen viewer.
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 23 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST
Room amenities
- Cot on demand
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE STANDARDSINGLE • STANDARDSGL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitybox Brussels
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room ECONOMYRoom • ECONOMYROO.EY
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitybox Brussels
Room ECONOMY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Room code: ROO.EY
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitybox Brussels
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitybox Brussels
FAMILY ROOM STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: FAM.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Citybox Brussels
100
reviews shown
Paheerathan
The room was clean, and the location was good. Advance online check-in gave us QR codes that we used to get our keycards. (The details that came up on the screens didn’t match what I’d provided online. And we didn’t get the QR codes emailed to us. Luckily, I had screenshots.)
When the air conditioning reached its set temperature in one of our two rooms, it would create loud bangs (ten or so each time). In order to sleep, we had to set it low enough that it would never turn off.
The car park (€20 a day) was appalling. Space was so tight, it was difficult to park a family saloon. It was extremely hot and with many parked cars occupying two spots. No tickets or number plate scanning – you had to call someone in order to enter or exit and once, at 2 am, no one answered for five minutes and we had to send someone up to gain entry.
There’s something cold and clinical (perhaps even cynical) about the way this hotel operates. You could stay five days (as we did) and not see any staff.
We arrived here from an apart’hotel in Ghent that was so welcoming, with excellent rooms and parking, lots of friendly staff, a warm, inviting lobby. The staff I dealt with here were fine but hidden in a small office, with one person on duty at any time.
I hope this isn’t the future of hotels. It’s a clean place to sleep, but nothing more. My first experience of it was the truly awful car park experience (20 minutes). I’ve stayed at many Brussels hotels and won’t be returning to this one.
When the air conditioning reached its set temperature in one of our two rooms, it would create loud bangs (ten or so each time). In order to sleep, we had to set it low enough that it would never turn off.
The car park (€20 a day) was appalling. Space was so tight, it was difficult to park a family saloon. It was extremely hot and with many parked cars occupying two spots. No tickets or number plate scanning – you had to call someone in order to enter or exit and once, at 2 am, no one answered for five minutes and we had to send someone up to gain entry.
There’s something cold and clinical (perhaps even cynical) about the way this hotel operates. You could stay five days (as we did) and not see any staff.
We arrived here from an apart’hotel in Ghent that was so welcoming, with excellent rooms and parking, lots of friendly staff, a warm, inviting lobby. The staff I dealt with here were fine but hidden in a small office, with one person on duty at any time.
I hope this isn’t the future of hotels. It’s a clean place to sleep, but nothing more. My first experience of it was the truly awful car park experience (20 minutes). I’ve stayed at many Brussels hotels and won’t be returning to this one.
king ming edmond
Staff is Okay but the room was too nosy.
Canan
Very nice place.
Jay
Nice and clean. Never saw staff. Initially had issues checking in and over a couple days witnessed many others have the same issues.
All in all nice place and the stay was comfortable.
All in all nice place and the stay was comfortable.
John
I chose this hotel at the last minute because of its location and reasonable price. I was on a driving trip to Brussels and I was looking for a location in that part of the city.
I found the room to be clean and comfortable, and the self check-in system was easy to use.
They also offered on-site parking in their basement garage, and although the parking is tight, I was still able to park my X5 down below and leave it for a couple days while I use the public transportation system to get around.
The onsite Hostess was knowledgeable about the local area and she assisted me with the questions I had.
Overall I am very happy with my stay at City Box and will use them again when the situation calls for it.
I found the room to be clean and comfortable, and the self check-in system was easy to use.
They also offered on-site parking in their basement garage, and although the parking is tight, I was still able to park my X5 down below and leave it for a couple days while I use the public transportation system to get around.
The onsite Hostess was knowledgeable about the local area and she assisted me with the questions I had.
Overall I am very happy with my stay at City Box and will use them again when the situation calls for it.
Juan
Wifi was really poor. No TVs in bedrooms
Matt
The hotel itself was fine, it's clean and fairly modern inside. More affordable than other hotels in the area. It seems like the elevators had been installed (or renovated?) recently, because there was still that protective sealing half peeled off the doors, buttons, railings...... strange.
My main issue for me was that the communal kitchen only has a microwave to make food? No hob, no toaster. So options to make your own meals are limited.
There are plenty of fridges and a cupboard to keep things cool, but be aware that items are likely to be stolen, even if they were labelled like mine. So I recommend keeping what you really need in your room.
The other issue for me, is that unfortunately I got bedbugs from my room. Which is awful to get rid of.
My main issue for me was that the communal kitchen only has a microwave to make food? No hob, no toaster. So options to make your own meals are limited.
There are plenty of fridges and a cupboard to keep things cool, but be aware that items are likely to be stolen, even if they were labelled like mine. So I recommend keeping what you really need in your room.
The other issue for me, is that unfortunately I got bedbugs from my room. Which is awful to get rid of.
Mona
This hotel was great. Everything was clean and as advertised. This hotel offers automated check in/check out. There are options for contacting a person, but I did not need to. There are tons of shopping and dining options in the surrounding neighborhood.
Nehat
Deserves to be visited.
My recommendation
My recommendation
Kenneth
Recommended for an efficient no-fuss, no- nonsense abode in central Brussels
Jerry
Easy access to transportation
BRIAN
Check-in machine broken. Hallway carpets hadn't seen a vacuum for quite some time. Old thermostat impossible to regulate either freezing or off. Not a fan of these low contact hotels. Will not stay again
Simon
The air-con in the room wasn’t working and the staff did not respond via the chat tool. I finally found someone in the host’s office and the only option was a fan provided by the hotel. As there were no rooms. The host also said this was known issue for certain rooms and that I should check the next day for a possible change of room but did not take down information or offer any further help. The hotel also failed to mention that there is only one working lift which means wait times of up to 5 minutes at busy times. The room was mostly clean but the floor had stains on it. I would not recommend this hotel.
Ieuan
This hotel is fine. And that's all. And that's not necessarily a bad thing. It does the job, if you want a cheap stay for a few nights it'll get the job done. But it lacks a few of the touches that make hotels really enjoyable. This is purely functional, and it does a decent job.
Kanasen
Location was good. Room was big and it’s a safe place to stay
Jonas
For the price it was good, but the A/C didn’t work in any of the rooms we stayed
Jonas
Overol was good, but the A/C didn’t work in any of the room we stay
Jonas
Innoverall the roll was good for the price you are paying, but we stay in 3 different room and the A/C didn’t work in any of the room
Benoit
Situation près de station de tramway Stephanie.Cuisinette comnune au sous-sol et laundrymate
Gary
Small but clean room that was very quiet. Very easy to check in and check out.
David
Very much liked our stay at City Box. Checking in was streamless and though there was only one elevator working at the time of our stay we never had to deal with waiting to get up to our room. Room was clean, bed was so comfortable, accessible to everything and a safe area. Extra towels were needed for the last of days and we were able to get them right away when requested. Our trip was memorable and staying at city box made it worthwhile. Definitely would recommend staying there and would gladly stay there again.
Lewis
I was really impressed by the size of the \"small double\". It included a lot more than what most rooms do - and had a modern look I really liked.
Highlights of the room were definitley the most comfortable bed I've ever slept on, the seating area with the mini table was great too...and the image of a woman having a bath in bananas on the wall!
The air conditioning worked really well, and you could open the window too. Plus sockets each side of the bed that actually worked, usb on one side, and plenty of others. Loads of lights and a spacious shower - with soap / shampoo that smelt great.
Also really conveniently located a few minutes walk that was about ten minutes on the metro to the main station. Small supermarket literally a minute away that has everything you could need for a night or two.
Will definitely be trying the other locations if I'm near one.
Highlights of the room were definitley the most comfortable bed I've ever slept on, the seating area with the mini table was great too...and the image of a woman having a bath in bananas on the wall!
The air conditioning worked really well, and you could open the window too. Plus sockets each side of the bed that actually worked, usb on one side, and plenty of others. Loads of lights and a spacious shower - with soap / shampoo that smelt great.
Also really conveniently located a few minutes walk that was about ten minutes on the metro to the main station. Small supermarket literally a minute away that has everything you could need for a night or two.
Will definitely be trying the other locations if I'm near one.
DUNG
good location, close to train station, restaurant, the room was clean
Gradi
Easy check-in and check-out process. The room was clean, and the hotel is well located. Businesses, transportation, and restaurants are all nearby.
Robert
Yes
Ramachandran
Simple and practical rooms ! Nice and central location ! Lots of restaurants nearby ! Great check in and check out experience ! We enjoyed our stay !
Jasleen
Staff is basically nonexistent. Our towels and bedsheets had some stains on it and we tried to contact staff but no one answered. We went downstairs to talk to staff and no one was there either.
Sangita
Good location but almost till 2:30 am in the morning many youngsters were shouting , talking loudly , making lot of noise on the street just below the room window so could not get good sleep and wish someone could have told them to lower the noise and windows should been sound proof
Priya Elizabeth
This hotel was good value for the price and location was excellent.
The room did have a musty smell and they only cleaned once during our five night stay. The self service was relatively easy...but i would have appreciated cleaning at least every other day.
Location was excellent. Loved the restaurant across the street...we ate there twice...and we could walk to the Michelin Guide Vietnamese which was also excellent. Near shopping and the metro so easy to get to the train station for the airport.
The view was of another building and we did have construction early one morning.
That being said, comfortable beds, good water pressure in showers. Little space to hang and put away clothes. Also only C type converter plugs fit so it was okay for my Cpap machine but not so good for my hairdryer which kept overheating.
Not sure i would stsy again...but it was decent value.
The room did have a musty smell and they only cleaned once during our five night stay. The self service was relatively easy...but i would have appreciated cleaning at least every other day.
Location was excellent. Loved the restaurant across the street...we ate there twice...and we could walk to the Michelin Guide Vietnamese which was also excellent. Near shopping and the metro so easy to get to the train station for the airport.
The view was of another building and we did have construction early one morning.
That being said, comfortable beds, good water pressure in showers. Little space to hang and put away clothes. Also only C type converter plugs fit so it was okay for my Cpap machine but not so good for my hairdryer which kept overheating.
Not sure i would stsy again...but it was decent value.
Ken
Good quality rooms. Very good price. Location depends on your requirements. Not very close to Grand Place etc.
Hans Christiaan de
Near Louisa, very well connected, shops, restaurants and musea all around.
Darren
Clean. Simple. Convenient but very basic room facilities
Darren
Clean, simple and compact
Gloria
City sites within walking distance. Good hotel amenities: kitchen, fridge, public bathroom, luggage storage, benches and chairs to sit on. Staff available to help with bookings and clarify misunderstandings.
Sho
Most of travel spots were walkable.
Julie
Location perfect check in smooth
kaema
Bed was super comfortable! Great location. Easy to check in and check out
James
Good value for money. Clean
Christian Rey
Self check in is cool.
Bridget
No issues: clean & safe.
Emily
Busy area, lots to do. Not many staff around . Beautiful rooms and view.
Erin
Close to main high street and metro stations.
We loved having the communal kitchen, that was a great bonus. Rooms were spacious.
We loved having the communal kitchen, that was a great bonus. Rooms were spacious.
Melinda
The location isn't that great. It is quite a ways from grand place where all the restaurants and shopping is. No televisions. Not really carpet, just an outdoor vinyl product. My feet felt wet when walking in it. Refresh service every 3 days
Jason
Clean room and pleasant staff. Location is ideal.
Jiahao
The overall experience / environment was comfy. The disappointing part is the reception staff, who could have been more welcoming, helpful and friendly.
Jade
Clean rooms. Excellent location.
mehdi
Good location, easy check in/out.
Room was a little bit smaller than what I expected, anyhow acceptable
Room was a little bit smaller than what I expected, anyhow acceptable
Leonardo
Great location. Simple room.
KALUM
Dommage qu'on annonce des options qui ne sont pas disponibles
Crystal
Room is spacious, floor had some weird stains, and the bathroom has a frosted door which we did not find appropriate for a family. You could see the person on the toilet or undressing.
YUSHENG
Friendly staff
Sydney
Slightly strange to check in on a screen with no human contact. I had not previously been informed that I would have to pay a city tax and when I was prompted to pay at check-in (I was confused because I had already paid online) it was difficult to locate a staff member to talk to. The location was good, a little out of the city centre but the city is very walkable so we were able to get into the city centre in 15 minutes. There is a communal kitchen downstairs that was stocked with dishes, which was convenient. We chose this hotel as one stop on a longer vacation because of the laundry facilities and were slightly disappointed when we found out it was 7 euros for each machine (14 euros if you wanted to wash and dry one load) so we did not end up utilizing this facility.
Luis
Good location with lots of food options. Checkout was seamless. Checkin was a bit annoying. I arrived a half hour before checkin and the woman who came to help would only check me in early for 25 euro. For half an hour early? The room is obviously ready. Come on now. Otherwise it was fine. The room had scuff marks on the walls and the neighborhood Can get rowdy but it felt safe.
Bryan
Didn't see any staff, but were in the office if you needed them. Checkin & out are automated & very quick. Room & shower were excellent size & comfortable, with working air con. Good communal facilities. Only weakness was the choice of floor covering: a black type of matting, this shows remnants of cream & must make cleaning difficult (I should have asked them to clean). Fortunately I had my slippers so left it as on arrival, otherwise the hotel was clean, modern & spotless
Cara
Nice modern hotel. Room size was fine and it was clean. There was no tv, which was fine for us. There is also a communal area on the bottom floor where fridges are available if you need to store anything as well as a kettle if you want to make a drink. Location was good, not far from a metro station, or about a 20-25 minute to the central train station.
Bradley
Do it yourself hotel with modern vibe. Lots of business travelers seem to stay here so bustling common areas. Good connecting coffee shop. Rooms are small with limited amenities, but this is noted in the listing. Loved have the laundry room.
Monika
Basic hotel but clean and in a good location. Many shops and restaurants nearby.
The only issue was that I had to pay city tax but on Hotels.com says taxes included. Booked addtional night via different website that had city tax included for the same price.
The only issue was that I had to pay city tax but on Hotels.com says taxes included. Booked addtional night via different website that had city tax included for the same price.
Emily
Clean and comfortable room, and the shared kitchen is really useful. Easy check in.
Nickolai
Modern and easy self check in and check out...room was clean, spacious and comfortable bed...only down side there was no TV and mini fridge in the room
Luke
Clean, surprisingly spacious rooms with comfortable bed with easy check in (automated).
Jesutobi
Bathroom was not very clean. Could see hair and detritus in sink and other areas
Charles
Excellent value
Quiet spotless rooms.
Quiet spotless rooms.
Ellis
Great stay except the room smelt of smoke which was a little disappointing otherwise great location and great price!
Vanessa
This is my 3rd time staying at the hotel and I do not have anything to complain about. Staff are friendly, location is perfect and it is affordable and I would definitely recommend. I will keep booking there
Chigoziri Francis
It was great
Ki Yan
Nice location.
Janine
I highly recommend City box!
Jorge
The check-in and chekout is so easy, the facilities are really nice, simple but modern. The place is well connected with public transportation (5 min Metro and 2 min tram) and a lot of options of restaurants and stores. Also the real palace is close walking (20 min). The kitchen common area is enough with several fridges, sitting area and the table games are a great plus.
The room is clean, enough for a short stay, no complains
The room is clean, enough for a short stay, no complains
R L Martin
Perfect
Jean francois
Super emplacement, hôtel rénové, nous avons bien aimé. Nous recommandons.
Amy
Staff not helpful more interested in there own lives admitted they don’t look at emails. Sheets dirty brown stains and little black hairs
Laura
Very good
Nisrina
not the best experience and facility
Ligieja
Room directly on the tram tracks and stops. So no sleep. It is a good hotel, but not sleeping is really a minus.
Kevin
Very efficient way to stay in Brussels, close to transportation and within easy walking distance of Grand Place and other tourist areas.
The room is no frills but has what you need and is spacious enough not to feel cramped.
Check-in and check-out was automated and very easy.
Nice coffee and laundry area in the basement and easy access to two restaurants on the ground floor.
Very reasonable price for the location.
The room is no frills but has what you need and is spacious enough not to feel cramped.
Check-in and check-out was automated and very easy.
Nice coffee and laundry area in the basement and easy access to two restaurants on the ground floor.
Very reasonable price for the location.
ana
Great location with many shops nearby
Birney
Easy check in, basic but clean and comfortable room. Metro options nearby. Good price.
Bryce
Conveniently located automated hotel w/ no frills
The room was nice but the air conditioner didn't work properly, no one cleaned the room or gave us fresh towels the entire stay. In fact, we never saw staff there at all; check in and check out were automated.
Elizabeth
Good value
Booked a single room, nice room with plenty of space for one. Clean and comfy bed. Was especially cozy with the small light. I could hear the trams but I liked the noise so wasn't fussed by them. Air conditioning didn't seem to do much but not an issue as it was mild outside. About a 7 minute walk from metro stop. Had a locked baggage room to drop bags off at which was handy. Overall had a pleasant stay
Emily
Rooms were small, a/c didn’t work well making the room quite hot. Beds were comfortable, no fridge.
Sandra
Easy to get
A good ans cheaper option
A good ans cheaper option
Edwin
The world need more citybox
Very good overall experience. The hotel is automated and everything works excellent. The check in / out process was amazing and the hotel take to provision for my early arrival giving me options. I like to find more hotels like citybox in my next travels.
Daniel
Great rooms, access, check-in
Michael
A short walk from the closest metro station which is only a few stop from Brussels Zuid train station. Room was really clean and spacious. There isn't a kettle in the room but hot water can be gotten from the guest kitchen on the first basement.
Yulian
Lovely and clean hotel, but hot
Good location, near shopping area and the ferries wheel. There are cafes, shops and restaurants nearby. About 30 mins walk to the grand place. Very clean but basic. The AC did not work well so we ended up sleeping in the heat.
Gian Battista
I enjoyed my stay at citybox.
Nice comfortable hotel.
Only wish the room had a TV.
That is the only let down.
Nice comfortable hotel.
Only wish the room had a TV.
That is the only let down.
YUEN HUNG
Perfect
Karen
Good
Bradley
Cant comment on parking since i didnt have a car but everything else was great! Excellent helpful staff too
Ka Ying
Out of the 4 nights I have stayed in the property, the first half were troubling, but the second half was acceptable. The top floor room I was first assigned to didn't have functional air circulation (warm humid air was expressed even if the aircon was turned to max setting). Fortunately, under the help of the hotel staff I was moved to a lower floor.
However, there was a power issue on the floor the next night and it wasn't fixed until beyond midnight. The staff member was being as helpful as they can, but there weren't enough staff to manage a separate customer issue as well as the power issue (which affected more rooms).
The room reminds me of another hotel brand which are also minimalistic in branding and services, but unfortunately my experience in Citybox Brussels has deterred me from choosing the brand in other cities, which is a shame. I do have to say I am thankful for the in-house staff which tried their best to troubleshoot things, and the room itself is fine (furniture and interior design wise) but the rooms are inconsistent in quality, so the opinions are polarizing.
However, there was a power issue on the floor the next night and it wasn't fixed until beyond midnight. The staff member was being as helpful as they can, but there weren't enough staff to manage a separate customer issue as well as the power issue (which affected more rooms).
The room reminds me of another hotel brand which are also minimalistic in branding and services, but unfortunately my experience in Citybox Brussels has deterred me from choosing the brand in other cities, which is a shame. I do have to say I am thankful for the in-house staff which tried their best to troubleshoot things, and the room itself is fine (furniture and interior design wise) but the rooms are inconsistent in quality, so the opinions are polarizing.
ermelyne
Quiet place
Garry
Great room and location
Fantastic location for a few days in Brussels, room had everything I needed!
Patti
Very basic, but okay
Christopher L
Way to simple for my taste, no TV and lack of amenities.
Jacinto
First time we booked in a modern, self-service hotel in Brussels known for its affordable design, convenient location, and efficient check-in/out process. It was a blast while it was near places we wanted to go to.
Vanessa
It’s my second time being there and it is just lovely and amazing
Felim
Self service check in experience is not straightforward. Easy to make mistake. GUI needs work
Soap dispenser was empty in Bathroom.
Was not sure tap water was potable/drinkable in Brussels.
No water bottle machine in Hotel.
Soap dispenser was empty in Bathroom.
Was not sure tap water was potable/drinkable in Brussels.
No water bottle machine in Hotel.
Reniel
No complaints, rooms were clean and modern.
Kwok
Brussels Hotel for a non eventful Saturday night was expensive. Citybox is exactly what it says. You are in a box. While I would understand it if it was to keep costs down, it wasn't cheap. It also was in an ok region, but nothing special was at the doorstep to make this a prime location.it wasn't horrible, but over priced.
If i win the lottery, I might consider staying again, as it had facilities that required paying for, like laundrette for 7€, coffee machine for 3€, plates and fridge, but lacking kitchen utensils to prep and cook food. Maybe ok for breakfast?
If i win the lottery, I might consider staying again, as it had facilities that required paying for, like laundrette for 7€, coffee machine for 3€, plates and fridge, but lacking kitchen utensils to prep and cook food. Maybe ok for breakfast?
Location & surroundings
Citybox Brussels
Rue Dejoncker, 53, Bruxelles, Belgium
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Citybox Brussels
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