Name: Hilton Garden Inn Ocean City Oceanfront
Address: 2800 Baltimore Avenue, Ocean City, 21842, US

6/10

Pleasant

03 Aug 2026

Alexandros

The hotel was fine but the staff was horrible. We were there from Thursday to Monday and not once did they come to clean the room even after we saw cleaning staff outside and they said we were next. Then I called to get fresh towels and the front desk said they will be sent upstairs and they did not bring them up. We asked twice for our room to be cleaned and not once did they come to clean nor did they apologize. We had to beg for towels each time. The garbage wasn’t taken out so we were making bags and trying to keep them there. Service was just horrible. Wouldn’t stay there again unfortunately.

10/10

Exceptional

02 Aug 2026

Maudline

I had a wonderful stay

6/10

Pleasant

02 Aug 2026

Renee

I had two bookings for the week. I called the Hilton two days prior of arriving to confirm my single night stay and ask if they needed a credit card. They said no pay upon arrival. I told them when I would be arriving. When I got there my room was given to someone else. They blamed Expedia and said they always overbook rooms. Nothing was done and I was left on the street. Second day I went back for my prepaid stay. The hotel had a nice view of the ocean. They sold fabulous pizzas and the bar offered a lot of drinks. The beds were comfortable. They do not clean your room everyday. This was disappointing for the amount of money paid per night. There is no outdoor pool. For what you pay per night it really didn’t feel worth it to stay here. If you are booking through Expedia make sure you prepay or you will be left with no room. Same thing happened to our friends. The Hilton takes no responsibility and will just blame Expedia.

4/10

Poor

02 Aug 2026

Brian

Only 3 paper cups in room, no bath soap in shower, ice machine did not work. I was called at 9:30 pm to go back to front desk to switch out keys. Had to pay for parking on top of stay, only time coffee was out was in morning, no water provided. For the price I paid it was not very nice. Room was adequate at best. Very disappointed in a Hilton and what they stand for.

10/10

Exceptional

02 Aug 2026

Henry

Hotel was a great choice. Every room faces the ocean, so the view is spectacular. Our bathtub was filling up with water when we took a shower. I told the front desk and it was fixed that afternoon. (Great service) All the staff were friendly and helpful. We ate 1 breakfast and 1 dinner at hotel. And both were very good, only reason we didn’t eat there more was to experience other restaurants. Only a few blocks from the broad walk, which made it easy to get to. My only compliant is that they charge you for parking. I know that is the new thing now so the hotels can get MORE money but it just doesn’t seem right to me.

8/10

Excellent

01 Aug 2026

DIANE

I used Lysol wipes on arrival to freshen up counters and floors. The floors were dirty

4/10

Poor

31 Jul 2026

Vasun

When you don the “Hilton” name, you’d think it would be on par with Hilton standards; sadly… this is not the case. Upon arrival late at night, we were met with superb customer service at the front desk; check-in was smooth, customer service was beyond satisfactory, and parking was adequate. Unfortunately, it all went down hill from there.

The moment we stepped into our room, we were met with dirty flooring, dirty rug, and rust all over the shower. But wait! There’s more! The reading lamps mounted on the headboards were broken off on one bed and inoperable on the other (we booked a 2 queen bedroom). There was an unknown squashed bug embedded into the carpet, the bathroom counter was deteriorating, the vanity mirror had smudges and dirt along the edges, and thick dust covered the AC unit. Our in-room safe was locked by the previous tenant and stayed locked upon arrival, however, they were able to send someone to unlock it.

TLDR; this hotel is not up to Hilton standards and not worth the $620/night we spent, the updated decor was quickly overpowered by the unkempt and disheveled room.

10/10

Exceptional

28 Jul 2026

Dolores

Clean, beautiful hotel in an excellent location.

6/10

Pleasant

27 Jul 2026

Darla

There are no carts for unloading. This was very frustrating. I overheard the bellman saying they don't provide them. Why not???? It should be our choice if we want to pay someone to handle our luggage or not. The other issue for me were the beds and the lame pillows. The beds are too soft and the pillows are not at all supportive. For the price I paid each night, I expected better comfort.

10/10

Exceptional

27 Jul 2026

Alissa

Such a bright and airy hotel. Beautiful beachfront views from the balcony. The balcony was a great addition to the room. Loved sitting out there at night to watch the waves. Staff were super friendly and accommodating. Hotel always smelled super nice too!

10/10

Exceptional

27 Jul 2026

Janelle

My husband and I throughly enjoyed our stay! Hands down one of the best hotels stays! We so can wait to book again.

10/10

Exceptional

26 Jul 2026

Shawn

great time. Thank you!

10/10

Exceptional

26 Jul 2026

Pamela

The property is beautiful and well maintained. The only problem was the restaurant. Hilton should replace it with a restaurant that is more available to guests.

10/10

Exceptional

26 Jul 2026

Brittany

Clean, friendly, beautiful view

10/10

Exceptional

26 Jul 2026

Scottie

Awesome property and stay just off the boardwalk!

8/10

Excellent

23 Jul 2026

Kristen

My husband and two kids just returned from our stay. We enjoyed our time at the hotel and wouldn’t change where we stayed given the location to the beach, mini golf course and the Jolly Roger Amusement park.

However, I was bit turned off when entertaining our room to find a lot of random hairs on the ground. Just seemed like they didn’t do a great job vacuuming. Big ick for me.

Second, if you are staying there just be prepared the elevators are a pain. They only have one bay for all the floors and they can get packed. Having a child using a stroller, I sometimes had to wait 10 - 15 minutes to get in an elevator that the stroller could fit in. The last day my husband and son actually to ride the elevator up only to come down to be able to get on one to fit the luggage cart. That elevator adventure alone was a good 25 minutes.

10/10

Exceptional

22 Jul 2026

Joan

Comfortable bed, large beautiful deck overlooking the beach. We were very pleased with the stay.

10/10

Exceptional

20 Jul 2026

Shaghayegh

Great oceanfront property. Rooms very clean, same with the lobby and common areas. super pet friendly, can’t wait to come back again!

Family_with_children

6/10

Pleasant

19 Jul 2026

Lisa

Could be cleaner, second floor off elevator had same dirt and mess on the floor as a week later. Dog peed on the elevator also and I stepped in it. There was hair and dirt in our room when we checked in.

Partner

10/10

Exceptional

17 Jul 2026

Bukola

Everything was perfect, the staff were very respectful and well mannered. Will love to go there again.

Partner

8/10

Excellent

16 Jul 2026

Mike

Would opt to go to some local places nearby for breakfast, they're very good and half the cost. Hotel bar closes at 9p during the week so if you'd like to sit out and enjoy the beach view on the deck with a drink you might want to grab a few extra before 9p

Family_with_children

10/10

Exceptional

15 Jul 2026

Justin

View from balcony was amazing

10/10

Exceptional

15 Jul 2026

Jasmine

I loved the beach view from the balcony and the bar and food. The happy hour menu was great and food is delicious!

Family_with_children

8/10

Excellent

15 Jul 2026

Lauretta

Nice balcony, clean and spacious room and covered parking (limited) a plus. Only two elevators so at busy times, take the stairs or be patient. Also, we were shocked you can’t cast or stream to the TV! Not a huge deal since you don’t spend much time in the room, but definitely surprised that wasn’t an option.

Partner

10/10

Exceptional

15 Jul 2026

sara

Great place, beautiful views. Quiet, clean and comfy.

Family_with_children

10/10

Exceptional

14 Jul 2026

Jaissy

Top notch!

10/10

Exceptional

10 Jul 2026

Gwendolyn

I love that all the rooms are beachfront and easy access to the beach and you can stay up to 11pm on the beach, no violent activity nice and quiet and no trash laying around in or outside of hotel, I love how they have employees standing by to help you take your luggage to your room
I did not like no free WiFi thankfully I was able to get WiFi for my laptop from my iPhone, for the most part I prefer Hilton Garden my choice of hotel

Partner

10/10

Exceptional

10 Jul 2026

SHAUNTISE

The room was clean, beach view was nice, the balcony is small but good.

Family_with_children

10/10

Exceptional

08 Jul 2026

Bruce

Great location. Gorgeous view. Clean rooms

Partner

10/10

Exceptional

08 Jul 2026

Jeffrey

The beach view was beautiful and having it right there was the best.

Partner

10/10

Exceptional

07 Jul 2026

Harkaran

Tony the cart guy was great- very nice

6/10

Pleasant

06 Jul 2026

Jose Diego

Great beach view

Partner

10/10

Exceptional

06 Jul 2026

Mikea

Nice

2/10

Poor

05 Jul 2026

Raid

High prices, rooms smell not nice and staff are not helpful.

Family_with_children

8/10

Excellent

05 Jul 2026

Tiara

Everything was great with the exception of housekeeping. The woman servicing our floor was extremely rude for 2 days in a row. Flat out told me no when I asked for extra towels then came to my room a half hour before checkout to “clean”. Extremely rude and impolite.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Nicole

Pros: location, beach, view, and comfort.
Cons: restaurant hours, no towels in room upon arrival, room did not get cleaned even though we were told service every other day and I specifically called and requested a cleaning in the morning.
Conclusion: stay was ok

Family_with_children

2/10

Poor

04 Jul 2026

Lirida

We had a terrible stay here and left early. We traveled 5 1/2 hrs to come to this hotel on vacation with our 3 kids and it was so disappointing. The cleaning crew didn’t show up for almost 4 days. I had overflowing garbages where we slept the bathroom and the entire room was such a mess. We requested they clean our room 4x before they finally showed up. We asked for fresh towels to bathe the kids not once not twice 3-4 times and they didn’t even bring them. We saw a mad on the floor level and grabbed them ourselves. There was dust everywhere the air vents were covered in dust.

Family_with_children

10/10

Exceptional

02 Jul 2026

Renisha

My family and I enjoyed our stay ❤️

Family_with_children

10/10

Exceptional

30 Jun 2026

Sena

Clean room, staff was amazing .

10/10

Exceptional

30 Jun 2026

karolyn Elizabeth

This is the best hotel to stay in the entire area in my humble opinion. It's right at the beginning of the boardwalk, steps away from the beach and all of the rooms have a balcony view of the ocean. Plus the staff were all so friendly and accommodating and the beachfront restaurant served great food in a peaceful and relaxing atmosphere. I can't wait to come back.

Self

10/10

Exceptional

29 Jun 2026

Ilsa

Nice

4/10

Poor

29 Jun 2026

KIMBERLY

The elevator did not work correctly & was dirty
I was informed that they do not do housekeeping but other day , so that means you don't get coffee or trash pickup.
In my outlook of thing this is not acceptable to not pick up trash or give you fresh coffee daily.

10/10

Exceptional

28 Jun 2026

Tahira

From check in to check out was excellent. The grounds and facility is beautiful. The staff were very nice and helpful. The room was clean and the oceanfront view is absolutely stunning. The pool was warm and the gym was perfect to get the job done. I will definitely come back with the family.

Family_with_children

8/10

Excellent

28 Jun 2026

Giuliana

recommend this hotel , clean room and nice view. only thing we didn’t like is paying for the parking.

Family

10/10

Exceptional

26 Jun 2026

Jason

We had our wedding there and everyone was phenomenal! We are definitely coming back.

Partner

8/10

Excellent

24 Jun 2026

Thomas

Amazing location. Great room. The WORST BED I’ve EVER slept in. After the first night there we had to buy pillows and blanket for the bed. If they upgraded their beds this would be an ideal spot to stay.

Partner

10/10

Exceptional

24 Jun 2026

Steven

All good

Family

6/10

Pleasant

23 Jun 2026

Shannon

Pool was closed without being notified in advance. Swimming on vacation is a big deal for my son, so we wouldn't have stayed here if we had known.

10/10

Exceptional

23 Jun 2026

Savannah

I stayed here with my two small kids. It was wonderful!! The staff were so helpful and the hotel was beautiful.

Family_with_children

2/10

Poor

22 Jun 2026

ManojKumar

We arrived at the Hilton on the 18th, around afternoon. The front desk lady was terrible. All though it wouldn't hurt to greet customers with a smile or even with a Welcome, this lady was very dismissive.

The soap dispenser was broken. Bathroom wasn't clean. We had to explicitly ask to clean our bathroom since room service has to be requested. The cleaner simply replaced towels but never cleaned the bathroom.

A couple of staffs, the lady at the breakfast/restaurant who was working on the 19th was very cordial and had a pleasant attitude.

Family_with_children

6/10

Pleasant

22 Jun 2026

Cheryl

Rooms are renovated but hallways are old

Partner

10/10

Exceptional

22 Jun 2026

Salvador

It was nice and great

Family_with_children

4/10

Poor

21 Jun 2026

Sloan

Bell staff was super helpful but the front desk staff borders on rude. Do not even think about checking in early. When we got our room, we did not have any towels at all and they seemed mad at us for asking that some be provided. Location is great.

8/10

Excellent

19 Jun 2026

Jon

The shower

10/10

Exceptional

19 Jun 2026

Donia

Nice

Family_with_children

8/10

Excellent

18 Jun 2026

Leslie

We only stayed 1 night. However, the room was clean and had an amazing view of the beach. Also enjoyed listening to the live music band playing “The Classic Hits” below. The pool was enjoyable until a bunch of kids came in (but that is expected at any pool)The only negative I had was we were there on a weekday (they were not at capacity) and they still had us wait until exactly 4 to check in. I would have given them 5* if it wasn’t for the check in process.

Partner

8/10

Excellent

18 Jun 2026

Michael

Great stay awesome view

Partner

10/10

Exceptional

18 Jun 2026

Carrie

Clean

Family_with_children

10/10

Exceptional

17 Jun 2026

Tina

The hotel is beautiful, beds comfortable. AC is amazing! The view and beach access on point. (Although the access passes on the sides could use a ramp instead of a step for maneuvering a wagon. Highly recommended location for a relaxing time. The staff members were all very friendly and helpful. Housekeeping was most superior exemplary sand control!!

Partner

10/10

Exceptional

16 Jun 2026

Wykee

Very good place to stay 👌 11 out of 10

Partner

8/10

Excellent

16 Jun 2026

Jennifer

Beautiful property, excellent location. Have stayed here before. However this time got a room with some issues. Only there one night so no time really for staff to address issues while we were there. The bed was old, creaky, and very very uncomfortable. It was sunken where bodies lie. The sofa was missing a cushion. The toilet seat was a surfboard, loose and dangerous. The smoke detector was still covered up with plastic from other maintenance they had done.
I want to believe this was a one off for them.

Family

8/10

Excellent

16 Jun 2026

Mohammad

Great stay

Partner

8/10

Excellent

16 Jun 2026

Sunny

Overall, the property was good and well-maintained, and we enjoyed many aspects of our stay. However, one major disappointment was that the indoor pool was under maintenance during our visit. The pool was a key reason we chose this property for our kids, and unfortunately, we were not notified about the closure before check-in.

To make matters worse, the weather during our stay was unusually cold and windy, so the kids were unable to enjoy the beach as an alternative. As a result, one of the main attractions that influenced our booking was unavailable.

While the property itself was comfortable and met expectations, better communication regarding amenities under maintenance would have helped us make a more informed decision. With proper notification and all amenities available, the experience would have been much better

Family_with_children

6/10

Pleasant

14 Jun 2026

Tunisia

Overall, it was a nice hotel at Ocean City. It's in a great location on the boardwalk. The beds seemed to be smaller than queen size..and they weren't that comfortable. I was really bummed because the indoor pool and gym were out of service. The drinks and the food at the hotel weren't that good. But the bartenders were really nice! And the rest of the staff we interacted with were pleasant.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Carol

Clean, friendly, great beach view!

Family_with_children

10/10

Exceptional

12 Jun 2026

Alina

Beautiful, clean and convenient.

Partner

8/10

Excellent

09 Jun 2026

LAURIE

Great hotel, clean, great location.

Partner

6/10

Pleasant

09 Jun 2026

Andrea

This hotel was very nice and clean but the pool was down.That's the only problem I had for my stay.The Hotel did not stay that into a time of check in

Partner

10/10

Exceptional

07 Jun 2026

renee

The hotel was lovely. Clean rooms, clean. Everything atmosphere was good hanging out with my family. Enjoyed it. Thank you very much.

8/10

Excellent

03 Jun 2026

Julia

Clean and tidy for an OC hotel. It's pet-friendly which can sometimes be a negative but I didn't encounter any noise or smells. I love Evelyn & Crabtree products which is the soap brand they have in the bathroom. Bed and linens were nice.

Self

6/10

Pleasant

01 Jun 2026

Zach

Room was okay, bathroom fan didn’t work and the couch had stains all over it. The bed was springy and not comfortable. The pool and fitness center was not open, would have been nice to know before booking. Doors slamming all night and morning long, along with barking dogs. It’s just not worth the price, many other places we stayed out are much nicer and quieter for hundreds less than this. I would not recommend this place to anyone.

Partner

10/10

Exceptional

31 May 2026

Maggie

Stayed just one night with my husband and would absolutely return. Our room was clean and well appointed and we had a perfect ocean view. Grabbed a drink and appetizers at the hotel restaurant and the service was excellent. The hotel is just off the end of the boardwalk which made it easy to explore but also have more quiet and privacy than a hotel directly on the boardwalk.

Partner

10/10

Exceptional

31 May 2026

Avis

Spacious rooms, great location, restaurant in the hotel was excellent with great customer service.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Harry

View from the room was amazing! Fitness Center was closed due to maintenance but it will have fresh paint the next time we visit.

Family_with_children

6/10

Pleasant

30 May 2026

Cathleen

We were a little disappointed that most of the hotel amenities were closed during our stay, with the bar being the only exception. Unfortunately, our AC unit was not working properly and was extremely loud, making it difficult to get a good night’s sleep. However, bartender Jeff truly made our experience memorable. His outstanding service and friendly attitude were the highlight of our visit, and we would gladly return because of him

Partner

4/10

Poor

28 May 2026

danielle

Pool is unavailable , they did accommodate after we complained with HH points no housekeeping unless you ask. Jeff the waiter was the best part of the stay. Charged for parking even though i didn’t drive so be sure to look at your final receipt. They did refund but what if

Family_with_children

10/10

Exceptional

26 May 2026

Robin

Location was amazing and hotel was great

Friends

10/10

Exceptional

25 May 2026

bryan

Very clean and very quiet. Excellent restaurant.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Jarvis

Everything is always perfect

Friends

10/10

Exceptional

22 May 2026

Constance

Staff were professional and friendly. A nice welcoming. Room was very clean. Patio needed cleaning. Overall, very clean.

Friends_and_family Family

8/10

Excellent

21 May 2026

Joseph

Property was clean housekeeping did an excellent job. Great location. For some reason pool and exercise facilities were closed for the entire time we were there. Dog friendly, which was a plus. they did give out restaurant vouchers for breakfast only, but I mostly stayed there to use the exercise facilities and the indoor pool.

Partner

2/10

Poor

20 May 2026

Randy

The pictures on expedia are not of the actual property. The hotel has no outdoor pool area or water recreation as depictes in the actual 3rd photo of the peoperty. The bed sheets were worn out fread and dirty. A long piece of hair with a chuck of scalp was found in the sheets. And actual fecal stains were on the wall in the bathroom. The front desk was unwilling to help with any relocation of my family since it was booked thru expedia, the only feesback i recieved was to contact expedia. They were obviously stressed from several other customers that were also complaining about the conditions and the one lady who seemed to actually care was overwhelmed as her coworkers clearly did not give a f. Absolutely avoid this hotel.

Family_with_children

10/10

Exceptional

19 May 2026

Marjorie

I’ve stayed at the Hilton Garden Inn three times and I love this hotel. The room is upgraded and the staff is amazing. If you need anything and have to call the front desk they are kind and send someone immediately. The hotel is clean and kept well. This is where I’ll continue to stay whenever I go to OC.

Pet

10/10

Exceptional

15 May 2026

Bonnie

Hotel was very clean from rooms to lobby. My only gripe was that the pool and gym were closed. We did not get to benefit much from the amenities. Close to boardwalk and in walking distance to restaurants and attractions. Family and pet friendly. Will stay again.

Family

8/10

Excellent

15 May 2026

William

Great beach views, The food was ok, ate off the property for most meals. This was an off season trip, plan to back for peak season.

Family

10/10

Exceptional

14 May 2026

Duaa

Really amazing view

Self

10/10

Exceptional

14 May 2026

Laura

Amazing hotel right near end of boardwalk. Restaurant nice, good food, beach view but pricey. Pool was closed by gym nice.

Business

6/10

Pleasant

12 May 2026

Ciara

I had a great time for the most part, I enjoyed the hotel except for the fact that the pool was being renovated so no pool access. I was looking forward to taking my little one, but instead had to look else where for indoor pool. The food and drinks are top tier. Love it!

Family_with_children

4/10

Poor

12 May 2026

Brooke

The hotel lacked in a lot. The lady who checked us in gave us high hopes but sadly that lasted until we opened the door to our room. Immediately we noticed that there was a spill near the entertainment center that hadn't been touched. And then candy on the floor and other things that needed to be vacuumed. Not to mention the hair in the shower. We called the cleaners to our room three times before we even settled in. The mattress sunk in the middle leaving me with neck, shoulder pain and a terrible headache-it most definitely needed to be changed. The same spills and dirt remained untouched outside of the elevators for the two days we were there. They were sold out the second day so we couldn't move rooms. The restaurant's menu was sparse, and food was just OK as I'd expect at a hotel.
I mentioned these things again to the front desk at check out and all we were offered was that they would talk to the manager.
On our drive home, a man called me to discuss and told me he'd added 30k rewards points to our profile for our inconvenience. Big deal- that didn't make up for our experience that we paid over $300 a night for in the off-season.

Partner

10/10

Exceptional

11 May 2026

quinn

No apps or streaming service on TVs and only cable couldn't even watch a movie

Partner

8/10

Excellent

10 May 2026

ANGELINE

Everything was excellent except the bad very uncomfortable to sleep in. Mattress needs to be changed.

Partner

8/10

Excellent

10 May 2026

Kara

The hotel is great but the pool was not operational. The rooms are great but the pillows are awful. The view is excellent. The staff is friendly. The food is great!!

Pet

10/10

Exceptional

08 May 2026

Phyllis

Love Ocean Front! Clean and relaxing!

Business

6/10

Pleasant

08 May 2026

Maria

It was just ok. Not what i expected from a \"hilton\" brand hotel.

Partner

10/10

Exceptional

04 May 2026

allison

beach view

Partner

10/10

Exceptional

04 May 2026

Ahktavius

A great hotel overall 10/10

Partner

10/10

Exceptional

04 May 2026

Brentin

Everything was perfect very clean and wonderful helpful staff will definitely be back in the future

Partner

2/10

Poor

04 May 2026

Abayomi

Pleasant staff, location is great.

However, the rooms looking nothing like the pictures on here.

Hallway reeks of urine type smell.
Rooms are dirty, beds are worn out.

The bed sheets ripped and stained.

The floor carpet heavily dirty.

We had to book another hotel right there in the lobby of Hilton’s.

Family_with_children

10/10

Exceptional

03 May 2026

Suzanne

Everything

Partner

10/10

Exceptional

02 May 2026

Brian

A+ EXCELLENT WEEK AT THE HILTON GARDEN WE HAD PERFECT WEATHER AND HOTEL WAS SPOTLESS WE WILL BE BACK. ONE SMALL ISSUE REFRIGERATOR WAS WARM NEEDS REPLACING.

Partner