Doubletree By Hilton Jacksonville Airport

United States , Jacksonville Area - FL
Jacksonville, 2101 Dixie Clipper Drive
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100 reviews shown

10/10

Exceptional

09 May 2026

John M Tey

Good

10/10

Exceptional

08 May 2026

Elizabeth

I've stayed here a few times due to early flights the next morning. The hotel is lovely, rooms are clean and beds are comfortable. The shuttle to the airport is always right there to take you. I recommend.

Self

6/10

Pleasant

07 May 2026

William

Clean room, but window curtains were off their hooks.

Self

2/10

Poor

07 May 2026

Brittany

I received bed bugs from my stay. Zero communication from local management after multiple attempts on my end. Only after I made a formal complaint did I receive an email from manger.

4/10

Poor

05 May 2026

TRACEY

Very musty room.. actually left but staff was great about it.
Property is very convenient to airport, but very old. Much needed updates

10/10

Exceptional

04 May 2026

Brian

Clean room, nice restaurant

10/10

Exceptional

29 Apr 2026

Deborah

Great stay. Friendly staff and very clean

10/10

Exceptional

28 Apr 2026

Philip

Great

Family_with_children

10/10

Exceptional

27 Apr 2026

Jessica

The room was extremely clean, and just comfortable to be in. - Staff was super helpful and went above and beyond for us.

Bed pillows are a little small.

Friends

8/10

Excellent

27 Apr 2026

Adrian

Yes

Partner

10/10

Exceptional

27 Apr 2026

Lois

When I arrived my room was not ready and I was told they were unstaffed. This was a huge inconvenience for me because I was traveling alone and had to hang out until the room was ready.

10/10

Exceptional

24 Apr 2026

Danielle

Staff at the hotel were excellent, hotel was clean and super convenient to the airport.

Partner

10/10

Exceptional

23 Apr 2026

David

Great hotel! Very friendly and clean

2/10

Poor

21 Apr 2026

James

The hotel and rooms smelled musty, maybe a problem with too much carpet in a humid climate. I could live with that as the rooms were better. The restaurant, I ordered to go fish tacos to my room. These were by far the WORST fish tacos I have ever experienced. The fish appeared to be a freezer burned over cooked hunk of something that was not immediately identifiable as fish. I am a Hilton member and have stayed at Hilton properties all up and down the east coast this unfortunately is not up to Hiltons standards, I will not ever be returning.

Self

10/10

Exceptional

21 Apr 2026

Rob

Great stay

Partner

6/10

Pleasant

20 Apr 2026

RICHARD L

water from faucets in bathroom had a bad odor

Partner

6/10

Pleasant

16 Apr 2026

Karen

The hotel itself is beautiful inside and out, lovely pool and not overly cold.
The room was a letdown.
Beautifully decorated, but the bathroom sink had no stopper so anything you accidentally drop in the sink, jewelry, hair barrettes or eyeliner pencil drops down the drain.
Shower was fine but the toilet would randomly flush and then run for a while. We had to shut the door at night because it was so annoying.
Beds are ridiculously hard, but some like that. Between the toilet and the bed I literally didnt sleep at all.
Pillows are small and way overstuffed.
Sheets were nice, but the bottom sheet was folded rather odd, i had to unfold a part to stretch out my feet
The balcony overlooking the gorgeous pool and gardens are a nice place to sit.
But, the concrete is crumbling and stepping on the pieces hurt!
Also, the rusty rebar is showing amidst the crumbling cement on the balcony.

All the staff here was very nice A++
I probably would stay again mostly because it is so convenient to get to and from JAX airport, but I would inspect the room and ask for a different room ff it was as bad as the one we had.

On a previous stay 2 yrs ago I tried the breakfast buffet, it was very disappointing at the time so we didn’t go this time.

Partner

10/10

Exceptional

14 Apr 2026

Tara

It’s always my go to hotel for early morning flights at JAX.

Self

10/10

Exceptional

14 Apr 2026

Joseph

Excellent

10/10

Exceptional

14 Apr 2026

Joseph

Excellent

8/10

Excellent

11 Apr 2026

Victoria Regina

The front desk staff was very friendly and helpful. I was very happy that they still have the cookies. One of my favor gifts from the hotel.

Self

6/10

Pleasant

08 Apr 2026

Teresa

The room and halls smelled overwhelmingly of some spray cover up

Partner

10/10

Exceptional

07 Apr 2026

george

Great hotel, staff is superb!

Partner

8/10

Excellent

07 Apr 2026

Amy

Room was out of shower gel. It was Kate

8/10

Excellent

05 Apr 2026

Marie

Wasn't happy with the nightly parking fee. It was probably in the fine print but I would have made a different decision had I known up front.

Partner

10/10

Exceptional

05 Apr 2026

MARCY

Staff was exceptional.

10/10

Exceptional

04 Apr 2026

Paul

Very nice room and great service. Also, the complimentary shuttle to the airport is extremely helpful and convenient.

Friends

10/10

Exceptional

31 Mar 2026

Geronimo

Good

Business Family_with_children

6/10

Pleasant

30 Mar 2026

Robin

The rooms are clean and the restaurant was good. Staff is very friendly and helpful. Some areas could use a refresh. Perfect for an overnight stay for airport.

Family

8/10

Excellent

30 Mar 2026

Kristin

Disappointed we had an added fee to park the car for one night.

10/10

Exceptional

29 Mar 2026

MaKenna

Very kind staff, let us have late check out and helped us along the way.

Partner

6/10

Pleasant

29 Mar 2026

Leya

N/A

Partner

8/10

Excellent

25 Mar 2026

Sharon

Great location for an early flight out!

10/10

Exceptional

24 Mar 2026

Todd

great across the board!

10/10

Exceptional

23 Mar 2026

Tanya and Doug

Looked like property was dated but staff was very friendly.
It was a perfect location for our needs.

Partner

10/10

Exceptional

22 Mar 2026

Holly

Great place can’t wait to stay there again

10/10

Exceptional

16 Mar 2026

Cheryl

We arrived after 11:00 PM from a long flight. The front desk managers were so friendly and extremely helpful as I couldn’t find my wallet although my Resversation was paid in advance. I began to panic because I had my drivers license in my wallet. The two of them commonly begin to ask me for other photo ID and that worked out. I’m so thankful for their patience and kindness and the warm cookies they sent me to my room with. The property was clean and safely well lit from the parking lot to our room. Our room was spacious, perfectly cleaned and we slap on the most comfortable beds we had been in during the week we were gone on vacation. Of course checkout was easy. As a Hilton Honors member I highly recommend this property. And look forward to staying here in the future.

Family

8/10

Excellent

15 Mar 2026

bryan

The room we stayed in needs a new door to the outside patio other than that no issues

8/10

Excellent

14 Mar 2026

Brent

The receptionist i checked in with was super nice. The waitress at the restaurant was really excellent as well. The bed seemed old and dated and the shower curtain was short and let water get out on the floor.

Partner

8/10

Excellent

13 Mar 2026

Phillip

Great location. Clean room. Friendly staff. The only thing I didn't like was the walk from the elevator to the room.

6/10

Pleasant

08 Mar 2026

Brian

Self

6/10

Pleasant

28 Feb 2026

Deborah

Drinking Glass in the room was dirty. Breakfast buffet was good but not worth the upcharge. Front desk gals were very friendly and helpful. Patio furniture was warped and in desperate need of replacement. Probably won’t book again

6/10

Pleasant

28 Feb 2026

Scott

The decor was updated and not bad. But it was very dank in my room, and the pillows actually smelled from moisture damage.

6/10

Pleasant

28 Feb 2026

Tammy

The room was dated and the bed uncomfortable. The staff was not very friendly at all. Called for a wakeup call which we never received. On a positive note, the checkin via HH app was easy and the digital key worked great. Checkout was also easy.

Partner

10/10

Exceptional

25 Feb 2026

Evelyn

Awesome staff Anne was so sweet and helpful and kind

2/10

Poor

24 Feb 2026

JAY

Glorified motel wrapped in a Hilton name. The moment you enter the room, there is a strong stench. Staff is aware of this already but no action has been taken. Then, the hvac, which must be 50 years old did not work- needed the maintenance guy to make the hot water go through the right pipes. He knew exactly what was wrong and what had to be fixed. Looks like a a common issue in this hotel. Then, the water in sink and tub do not drain quickly- gross if you ha e to stand in it. The carpets, doors, walls haven't been updated in maybe 20-30 years. On top of this, they charge for parking, wi fi and breakfast. Ofcourse, they charge you like a hilton. Will never go this property but more importantly will never be able to trust a hilton property.

Family

10/10

Exceptional

23 Feb 2026

Sandra

Spotless room, clean lobby

Self

6/10

Pleasant

22 Feb 2026

Michael

Rooms are tired. Staff is nice and helpful.

8/10

Excellent

21 Feb 2026

Tamra

8/10

Excellent

19 Feb 2026

Robert

staff and room both great. shuttle to the airport was great.

4/10

Poor

18 Feb 2026

Kerrie

The entire floor (5th) had a horrendous odor that seeped under the door.
The staff was very good and attentive but the overall experience was poor.

Partner

10/10

Exceptional

14 Feb 2026

jean jacques

all good. excellent meal, did not expect it!

Business

10/10

Exceptional

09 Feb 2026

Caleb

Very clean and the staff was great

Leisure Family

10/10

Exceptional

09 Feb 2026

Linda

The staff are so helpful and great service. Food at the restaurant is delicious!! Location is practically walking distance to airport. A+!

Leisure Friends

10/10

Exceptional

08 Feb 2026

Kayla

The room was spotless and the front desk clerk was generous with their service!

Business Self

8/10

Excellent

06 Feb 2026

Walter

The room was clean staff were very helpful. Restaurant and bar were good

Friends_and_family Friends

10/10

Exceptional

03 Feb 2026

Matthew

Check in and front desk were amazing.
Thanks again

10/10

Exceptional

01 Feb 2026

Susan

Good price and convenience for location

6/10

Pleasant

31 Jan 2026

Kelli

The staff was fine. The restaurant had good food. Free shuttle to airport (walking is not a reasonable option with luggage). The bathroom was tiny and right by the door (room 516). For one night it served the purpose.

Leisure

10/10

Exceptional

28 Jan 2026

Barbara

Yes, all staff friendly, and helpful.

Leisure Partner

6/10

Pleasant

28 Jan 2026

barbara

Hotel is bleak looking on the inside with stark, florescent lighting (yuck!) and rundown condition.
The woman who checked us in gave us the 2 rooms (836 & 838) at the extreme end of the back of the hotel (a long trek through a maze of corridors), overlooking the back parking lot and dumpster!
Rooms were in poor condition with cracked HVAC unit, no sink stopper, etc.
Ugly place, would not return.
The restaurant workers were very nice!

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Judith

Clean, comfortable room. Very friendly, helpful staff.

Business_and_leisure Friends

10/10

Exceptional

26 Jan 2026

Marcia

It was everything we've come to expect with a Hilton stay, great staff, a clean room and a good restaurant.

Business_and_leisure Partner

10/10

Exceptional

26 Jan 2026

Adrian

Amenities

Business_and_leisure Self

10/10

Exceptional

25 Jan 2026

Carlos

Very good place to staying

10/10

Exceptional

21 Jan 2026

Dakota

Great employees and rooms

6/10

Pleasant

19 Jan 2026

Karie

Seemed a bit run down. The room smelled of chlorine really bad.

Partner

10/10

Exceptional

18 Jan 2026

Charles

Nice staff
Clean

Leisure Family

10/10

Exceptional

17 Jan 2026

Nancy

Was there only 7 hours

2/10

Poor

16 Jan 2026

Darciea

Heat did not work in the room. The restaurant fries under cooked and burger was hard. The Wi-Fi was super slow and cut me off a few times. Not pleasant. I need/needed the heat.

Leisure Partner

2/10

Poor

16 Jan 2026

Michael

The room was awful. The curtains were different sizes. They were a mauve color with huge bleach stains all over. The toilet was dirty. The toilet paper holder was falling off the wall. The shower was extremely small with no pressure. The toilet kept flushing itself all night. Wallpaper was peeling off. The carpet was damp and smelled musty.The light fixtures had corrosion all over them. We went to the restaurant and the menu was ok but around the dining area was filthy. Carpet was peeling back. Dirt and grime along the bottom of the windows. They acknowledged us as reward members and gave us that crappy room. Oh...and the cookies were stale. I will never stay at a doubletree again.

Business Family

4/10

Poor

15 Jan 2026

Blaine

Everything was average (not necessarily a bad thing) but we had requested a shuttle for the morning but unfortunately they were not able to get us on the first 3 shuttles and i had to take an uber. Everytime a shuttle would arrive the airline employees got taken first. Waited 30 minutes and couldnt wait any longer

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

James

Always a good stay when I have an early flight out of JAX.

Business

10/10

Exceptional

13 Jan 2026

Carlos

Very good attention and very nice hotel.The restaurant is amazing.

10/10

Exceptional

13 Jan 2026

Linda

Staff very courteous. Rooms good. Excellent onsite restaurant. Shuttle driver very helpful and friendly.

10/10

Exceptional

12 Jan 2026

Sharon

Very clean room. Only complaint was the shower knob. You got very hot water or cold water. In the middle of hot and cold water stopped altogether.

Leisure Self

4/10

Poor

06 Jan 2026

John

Outdated and not a great hotel.

Leisure Family

10/10

Exceptional

03 Jan 2026

Maria

Staff was wondering. Very welcoming and helpful. Overall the hotel is excellent. The only disappointment was that I misunderstood that the breakfast was included in the stay, but other than that everything was good.

8/10

Excellent

03 Jan 2026

Pamela

The hotel is nice and staff are very friendly. The rooms are nice. It would be better if they included breakfast and if they didn’t charge to park your car in their parking lot. Also, it was a bit noisy

10/10

Exceptional

03 Jan 2026

Jean

The property was clean, beds were comfortable, quiet despite being in the airport, staff were friendly and helpful. Would definitely recommend this hotel to anyone traveling through Jacksonville.

Leisure Family

10/10

Exceptional

02 Jan 2026

Chris

The room was very clean and comfortable.

10/10

Exceptional

01 Jan 2026

Maria L.

Room was neat, quiet, staff was attentive

Leisure Family

10/10

Exceptional

01 Jan 2026

Matthew

Who stood out would be more appropriate. Ms. Santrel is the only reason I gave your establishment 5 Stars.

As my Father and I were about to check in I witnessed an unfortunate situation from a young, man checking in before us. Clearly he was agitated as he disrespected Ms. Santrel by something he said. She handled the situation calmly and with the utmost professional manner I have witnessed, in the spur of the moment!

After all was said and done I Let Ms. Santrel know I noticed how she handled the situation with such professionalism and commended her. I also told her, had I been a CEO of a company I would have hired her on the spot!

This is why she gets “Honorable Mention” and the five stars!

Management and CEO’s of companies let me speak to you now. Chances are you may never personally meet your guest, but it’s your people on the front lines that make you look good, and helps your companies succeed. Don’t overlook the gems that make you who you are and reward them from time to time.

Sincerely,

Mr. Gambrell

Friends_and_family Family

4/10

Poor

31 Dec 2025

Aaron

Room was deglected. Coffe pot wasnt plugged in. Couldnt move furniture to plug it in. Then i moved it to bathroom to make 1 cup of coffee. Set on 1 cup and overflowed. Then only 1 bag to make a coffee. Went to lobby and had to pay for coffee. Unreal. Should be free coffee. No exhaust fan in bathroom either.

Leisure Family

8/10

Excellent

31 Dec 2025

benita

The rooms are well kept, clean, comfortable and modern. The premises is also clean, quiet, excellent food in the restaurant with friendly staff all around. The only downsides were, the app for the hotel provided by cheaptickets is wrong. The QR code for the real app is in the room, which I was not I information of. The TV is not updated to the smart versions, to allow streaming from Netflix, Amazon Prime, Disney. There is a ice machine room per section and floor, their is also a shop next to the reception for basic convenience needs but no place to heat up anything. I learned the one lonely microwave is near the reception. Otherwise, this hotel is always my go-to when visiting Jacksonville.

Leisure Family

2/10

Poor

31 Dec 2025

Stewart

This is a scary experience from the parking lot to entering the room. Felt unsafe at all times

10/10

Exceptional

31 Dec 2025

Janice

Nice hotel

10/10

Exceptional

30 Dec 2025

Steven

Had a wonderful stay at the DoubleTree. Bert was truly the highlight of my experience—kind, attentive, and genuinely intentional in making guests feel welcome. His hospitality made the stay memorable. Thank you, Bert!

Partner

6/10

Pleasant

29 Dec 2025

Michael

Ok the property gives motel vibes .

4/10

Poor

29 Dec 2025

Idolkis

Clean room, breakfast

Leisure Family

8/10

Excellent

28 Dec 2025

patricia

Ckean room and easy checkin

Leisure Family

10/10

Exceptional

28 Dec 2025

Jerrell

It was a very clean hotel, I would recommend it to anybody. The only thing I didn’t agree with was being a guest that stays there have to pay for parking there at the hotel.

Leisure Self

10/10

Exceptional

27 Dec 2025

Denise

Amazing and convenient stay! We were greeted with warm cookies. There is easily accessible access to the airport via the 24 hour shuttle. Everything was exceptionally clean. We needed to book for Christmas Day. When arriving late, we were able to eat a meal at the open restaurant on site. This is hands-down the best hotel we have stayed at near the Jacksonville airport.

Leisure Family

6/10

Pleasant

26 Dec 2025

Jose

everything was good only we were not housed in the tower

Leisure Family

10/10

Exceptional

24 Dec 2025

Lathea

Latonya at the front desk was very professional. I had a problem in the dining area when I ordered the jambalaya soup when I took the soup to my room and was eating it. I noticed a large piece of plastic was in my soup. I called down to the restaurant. They told me to return it and did not accommodate me with an additional choice when I chose to get the burger and place of the soup I had to pay an additional eight dollars which initially was not my first choice of food to eat I think the restaurant should accommodate and go above and beyond to make the customer satisfied if an era was made on their end and not charge the customer extra money for something that they didn’t want in the first place so I just asked for a refund and then order any food from the restaurant since they were not accommodating to me.

Leisure

4/10

Poor

21 Dec 2025

Ricardo

Staff was rude, I checked in at midnight and the female that was front desk was rude, the transportation guy was in a bad mood as well.

Business Self

8/10

Excellent

21 Dec 2025

Wilbert

I did not have breakfast