Name: Novotel Paris Nord Expo Aulnay
Address: Rue Michel Ange Carrefour De L Europe, 65, Aulnay Sous Bois, 93600, FR

8/10

Excellent

04 Jul 2026

DIANA

Excelente hotel solo un poco lejos de la ciudad

Family_with_children

4/10

Poor

25 Jun 2026

James

Air condition we coukd not change. Had to call front desk and they did it manually. 1 hour later was back up to 25. Had to call again. Gate took forever for anyone to answer as well

Friends_and_family Friends

8/10

Excellent

07 Apr 2026

kevin

Parking good and secure, very close to a park so great for the dogs.

6/10

Pleasant

28 Feb 2026

Kalppana

The fire alarm was on at 4am in the morning for no reason.

6/10

Pleasant

16 Feb 2026

Shibli

It’s a good hotel with some

10/10

Exceptional

23 Jul 2025

Otmane

The staff are exceptionally kind and helpful.

6/10

Pleasant

06 Mar 2025

Eric

Hotel is near the airport. If you need a place to crash that is no thrills it will do. Rooms are run down and dirty. My bathroom ceiling was almost falling down. Shower had no door nor curtain to keep the water in. Furniture was peeling. Curtains were dirty. Interior doors had peeling paint. Door knobs were bent and had issues closing the doors. Food especially breakfast is good.

Business Self

2/10

Poor

02 Jan 2025

Luis

Horrible experience!

Leisure Family

10/10

Exceptional

01 Dec 2024

Yania

We stayed one night because we were flying back home from Paris. The hotel is perfectly located if you need to stay close to the airport. It is nice, clean and has free parking. Rooms are spacious and comfortable.

Leisure Partner

10/10

Exceptional

15 Aug 2024

Yasar

Excellent hotel amazing staff

Leisure Family_with_children

8/10

Excellent

31 Jul 2024

Glauce

The property was nice and room was nice too.

Leisure Family

10/10

Exceptional

14 Jul 2024

Patrick

The actual hotel and it's staff are very kind and acommodating!

Leisure Self

2/10

Poor

01 Jul 2024

Jaime

Terrible hotel expedia should had been more selective and verify property profile, the property is nothing like the pictures!

Leisure Family_with_children

10/10

Exceptional

27 May 2024

Verified traveler

Pleasant stay

We had a pleasant stay. We were a family with kids. Easy to get to and free parking

Friends_and_family Family

2/10

Poor

12 May 2024

Amanjot

Disappointing Experience at Novotel Nord Expo Aluna

I recently stayed at Novotel Nord Expo Aluna with my family and was profoundly disappointed with the service we received. Upon arrival, we were forced to wait at the main gate for an excessive half-hour without explanation or apology, which was particularly distressing as we had children with us.

While the initial promise of a discount as compensation was made by a staff member, it was abruptly rescinded when the issue was mentioned to be escalated. The absence of a manager compounded the problem, and the lack of empathy and professionalism exhibited by the staff member we encountered in the morning was deeply unsettling.

This experience falls far below the standard expected from a reputable establishment like Novotel Hotels. As a loyal customer, I anticipated better treatment and a more effective resolution process.

In light of these issues, I urge Novotel Hotels to conduct a thorough investigation into this matter and take appropriate steps to prevent similar incidents in the future. Restoring faith in the quality of service provided by Novotel Hotels is essential.

Friends_and_family Family

6/10

Pleasant

12 Mar 2024

Verified traveler

Ok - that’s all

You’ve effectively got a night light in the room with the digital thermostat….

4/10

Poor

17 Feb 2024

numan

Bed bugs and worst customers service

The worst customer service we had through Mr Tariq . We the hotel had bed bugs we all suffer. They took €100 deposit and they said when you leave you will get it. But when i asked they said you will get in 24 hours back to your bank. Its been 35 hours and we have not received deposit which i will raise with hotel.com also we paid city tax in advance but they still charged us which also i will raise with Hotel.com.

Friends_and_family Family

6/10

Pleasant

13 Sep 2023

Ester

The stuff are amazing,
the location and facilities - not

Business Partner

6/10

Pleasant

02 Jun 2023

Valeska

The fire alarm went off at 1am and it was chaotic. No staff on site to direct people to safety or to communicate what was going on or get people out of the building Everyone just gathered in the foyer. When staff did show up to say it’s ok, most of the communication was in French. We caught the gist of it that someone was smoking in the room and that’s why the alarm went off. Only one staff member on site. He was absolutely lovely but would be nice to have more staff available especially in situations like these.

Leisure Family_with_children

6/10

Pleasant

08 May 2023

Ravina

The hotel was quite clean but the room had a weird smell. They did not have milk in the room and barely any coffee or sugar sachets. Staff get funny when you ask for milk and don’t make any effort to bring it to you even though it’s advertised. Doesn’t look like the pictures at all and confused how it’s a Novotel. but it was clean and convenient so overall okay stay.

Leisure Family

8/10

Excellent

04 Apr 2023

Verified traveler

Friendly staff , comfortable room , large secure easy parking

Business

8/10

Excellent

23 Dec 2022

Verified traveler

It was a pleasant experience, clean, very nice staff, good buffet breakfast, free parking. Room was bit small for us with two kids, this room size is ok for couple plus one kid max.

Friends_and_family Family

10/10

Exceptional

12 Aug 2022

brett

Nice property with a good little pool. Clean rooms and friendly staff. Staff available in many languages.

Leisure Family

6/10

Pleasant

27 Jul 2022

TAREK

Location is unexpected the room is too old breakfast is good the cleaners is fair put not good

Leisure Friends

2/10

Poor

21 Jul 2022

Vernon

Not happy and would try other hotels.

Although late check-im because of the airport hustle, the beds should have been prepared. We have to make the beds ourselves as we didn't have time to complain as we were so exhausted and just wanted to lay down.

Friends_and_family Family

10/10

Exceptional

03 Jun 2022

Lynsey

Lovely inside brilliant facilities but area doesn't look great when you arrive

Leisure Family_with_children

10/10

Exceptional

28 Sep 2020

DaviD

It was awesome and i enjoyed my stay...

Partner

10/10

Exceptional

04 Jan 2020

Verified traveler

Clean environment and property is in good condition and as well pleasant customer service

Leisure Family

10/10

Exceptional

30 Dec 2019

Verified traveler

Fabulous

We loved it. Caring staff. Comfortable rooms

Friends_and_family Family

8/10

Excellent

09 Dec 2019

kevin

Lovely hotel great bed

With some of the most comfortable beds, I have experienced this is always a good hotel to come back to.

Partner

2/10

Poor

15 Oct 2019

Verified traveler

Pros: Free parking

Cons: small room, the hotel is outdated and need major renovation. I could not get my room until 3pm.

The breakfast is average.

Leisure Family

8/10

Excellent

28 Sep 2019

Verified traveler

Room was well appointed and large for an economy room. Elevators were way to small

Leisure Partner

10/10

Exceptional

25 Sep 2019

Beata

Great and friendly service with comfortable beds.

Friends_and_family Family

6/10

Pleasant

15 Sep 2019

Verified traveler

Definitely not a 4star. Location is not pleasant as you are surrounded by metal fence with trucks parked all around and refugees begging for money. Hotel needs updating. It’s a 3 star hotel at most.

Leisure Family

10/10

Exceptional

19 Aug 2019

Verified traveler

Room is big. With swimming pool. Parking is free.

Staff is helpful and polite but in is lack of staff working.

Breakfast normal western style nothing different from budget hotel.

Suggestion. breakfast should be like Malaysia Novotel serve international buffet breakfast.

Leisure Family_with_children

6/10

Pleasant

19 Aug 2019

Samuel

Didn’t find the staff too helpful or friendly. The rooms looked tired in need of an upgrade.The breakfast staff weren’t too helpful. The cleaners were very friendly.
Definitely wasn’t a 4 start.

Friends_and_family Family

8/10

Excellent

25 Jul 2019

Verified traveler

Everything was great except a staff member letting herself in our room at 9:00 am while we were not dressed. Check out was not until noon.

Leisure Partner

8/10

Excellent

21 Apr 2019

Muzibur

Lovely place

Nice clean hotel

Family

8/10

Excellent

19 Apr 2019

Vickie M

Watch your final bill!

Please watch your final check out bill and request itemized bill. We were overcharged for one of rooms but on the other room the concierge noted there were to many breakfasts charged to our room!

6/10

Pleasant

21 Jan 2019

Raghav

Stay was good but breakfast was really bad
And worst part was no omelette in the breakfast

4/10

Poor

19 Jan 2019

Verified traveler

Poor dinning service

Dinning service was poor. I wait 90mins to have dinner with cool and over-cooked stack

2/10

Poor

28 Dec 2018

Verified traveler

The lights went off in the middle of the night. Staff was not on hand, the exit doors were half open. Exit gate was closed, which made leaving an ordeal. Did not feel safe so we left at 3 in the morning to a Holiday Inn in Paris.

Leisure Family

2/10

Poor

24 Dec 2018

Racqueal

Very Dissatisfied with the level of service I received at this facility after having to book another hotel after coming in at 1a.m from my flight due to the horrible conditions of the hotel and location!!! No Refund and no one from management to even follow up with Expedia for my refund of a hotel stay I did not use!!! This is unacceptable and will be writing a letter corporate

Leisure Friends

8/10

Excellent

03 Dec 2018

Verified traveler

Nice staff quit place good breakfast it was closed to the airport and near tharsday markat closed to some reasturantes

4/10

Poor

09 Oct 2018

christian

Not a 4* hotel !!!

This hotel is outdated it s a 3* max everything is old and dirty.

Family

8/10

Excellent

27 Sep 2018

Jimmy

Everything but the front desk service

Great hotel, nice, and clean. Front desk person not so nice. If you’re looking for great customer service then this not the place.

Family

2/10

Poor

21 Sep 2018

Richard

Isolated Position, miles from anywhere.

Food was inedible, service in the restaurant was poor. Bedroom carpet was filthy and worn. bed was uncomfortable. The water went from hot to scalding to cold during the shower.

4/10

Poor

17 Sep 2018

Verified traveler

Good hotel Bad location for my reason

The receptionist in the evening shes is so helpful and understanding , she explained to us how much might costs going to the city centre. But the next day morning i need to have an ironing and so sad to know that they only have 6 iron for the whole hotel and all of them are all being use. The receptionist might try his hardest to help then finally got one after insisting him. The hotel itself is very nice but the location need to take a lot into consideration as it feels like your in Paris but away from Paris.

Friends

4/10

Poor

04 Sep 2018

Verified traveler

The property was described to be 4 stars and it is not.

10/10

Exceptional

06 Aug 2018

Denis

Excellent Hotel with large outdoor pool

Spacious comfortable room with all the usual amenities. The AC in my room was not working, the man at reception provided a Dyson Air Cool Fan which was greatly appreciated. The staff are friendly and accommodating. There is a large unheated outdoor poor and sun lounging area which I feel is the outstanding feature of this hotel. The hotel provides secure car parking and is near the motorway, it’s a 30-40 minute drive into the centre of Paris which was fine for me. The breakfast buffet was adequate and reasonably priced. I would recommend and be happy to stay again.

4/10

Poor

16 Jul 2018

m

Novotel

The staff is friendly but no AC and the room is small

2/10

Poor

25 Jun 2018

Verified traveler

Felt VERY unsafe

I wouldn't recommend this hotel to anyone, we felt very unsafe in the area with a lot of homeless and immigrants roaming the streets asking for money. A huge shame!

As we couldn't get food as restaurant was shut and the property had a floor blackout power cut in the morning!

One redeeming feature was that the staff were quite helpful.

However I would not recommend this to anyone - even at a cheap rate!

Family

8/10

Excellent

10 Apr 2018

Verified traveler

Good Value for money

We had a great time. Some confusion on the first day as the hotel staff assumed that we belong to a group hence we were sent to have breakfast in another room rather than at the restaurant.

10/10

Exceptional

18 Mar 2018

Verified traveler

Free luggage storage and great service

The hotel stored our large luggage bags that arrived via SNCF (french rail system) for 1.5 weeks prior to our arrival without extra fees. The continental breakfast has a great selection, service is excellent and parking free which is a great perk as it's close to the airport. Excellent stay at this hotel- we hope to stay again!

Partner

8/10

Excellent

19 Jan 2018

Verified traveler

Friendly staff, nice bed, slept really well

8/10

Excellent

29 Aug 2017

Wikas

Excellent staff

Room was quite small, didnt like the idea of the separate toilet.

2/10

Poor

24 Aug 2017

Verified traveler

I have to wait 45 minutes to get a taxi

I booked the hotel through Expedia and I paid all the taxes . I was asked to pay the taxes again. The person at the counter was not polite. He insist me to pay the taxes. Whereas my brother was staying at the same hotel and he didn' t pay the City taxes. He booked through Expedia as welll. I don't understand the guy at the counter. I ended up pay the taxes. I stayed there for 1 day only and moved to another hotel. This is the experience that I had with you hotel. I will spread the word around.

10/10

Exceptional

01 May 2017

Canadian

Nice hotel close to restaurants and a mall.

Friendly staff. Very helpful. Place was very secure. All in all, a great place to stay. Close to multiple restaurants, and a mall with a large grocery store, a Cinema, 2 game stores for teens, and a Toys R Us for little ones.

8/10

Excellent

05 Feb 2017

Verified traveler

Convenient for a quick business stay

It was a good experience for business. Nearby restaurants are also nice.

10/10

Exceptional

13 Sep 2016

Dizolele

Decent 4* Hotel

Amazing room for the price and number of stars. Very kind staff, secure parking, medium sized pool. Room was at a high standard and very clean.

Partner

6/10

Pleasant

01 Jul 2016

kunal

Could do a lot better

The hotel itself is very clean and modern. The facilities are below standard for a four star hotel i.e. Paper cups no iron and no full length mirror which are basics. The hotel is close to Le Bourget Exibhition hall. The breakfast is poor and very much overpriced at 16 Euros. The staff are not bothered to provide a service that is normal but would rather sit on the lounge socialising with colleague.

10/10

Exceptional

25 Dec 2015

Verified traveler

Aulnay

Pleasantly surprised by the room, good secure parking facilities. Room on the warm side though, restless sleep as a result.

Family

8/10

Excellent

09 Dec 2015

William

no where near the advertised distance to Viallpinte center.

10/10

Exceptional

07 Dec 2015

Adam

A lovely place to stay

A lovely place to stay. The room was immaculate and very comfortable, and the hotel staff were very friendly and welcoming. Very nice food too. I would definitely stay here again.

The only very minor negative point was that the room was very hot. Even with the thermostat turned to the lowest setting it was uncomfortably warm at night.

8/10

Excellent

05 Dec 2015

Matthew

Decent for business stay

Good Hotel convenient for exhibition centre. Local restaurant is better than the hotel restaurant.

6/10

Pleasant

29 Nov 2015

Stephen

Novotel review

staff helpful quite expensive for what it is which i would state as functional for a business trip

10/10

Exceptional

23 Sep 2015

Verified traveler

Stayed 4 nights to attend exhibition enjoyed the quiet, cleanness and free parking

6/10

Pleasant

01 Jul 2014

m

Very basic hotel, close to shops, malls, transport

very basic hotel, not as the same as the pictures on website, no air con in the room but a massive window not ideal for kids or pets, need more channels on TV,

Taxis drivers and locals are quite rude with tourist, beggars on the streets

bus fare and metro/trains are good to get around to and from the city centre

have and speak basic French or carry a phrase book - lucky I spoke French but not always possible to ask questions

8/10

Excellent

27 Jul 2026

Sabrina

Rent værelse. Yderst hjælpsom personale. Hyggelig morgenmad.

4/10

Poor

29 Jun 2026

Christophe

Mauvaise odeur dans les wc, un pommeau de douche entartré, pas de pression pour se laver les cheveux, pas de télécommande, pour la télévision,interrupteur de la lampe de chevet cassé donc lampe hors service, du gâteau retrouvé sous le lit, nous étions 2 adultes et 2 enfants (10 et 14 ans) nous n'avions que 2 grandes serviettes de bain. Pas d'eau dans le frigo

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Esther

Très propre; séjour agréable.

Business

10/10

Exceptional

14 Jun 2026

Philippe

Très bien rien a dire
Perdonnel très tres bien

2/10

Poor

03 Jun 2026

Jennifer

Pas de pression dans la douche, avec des coupures d'eau régulières et de l'eau à peine chaude.
Plainte à l'accueil qui n'a fait aucun geste à ce sujet.
Rien de pire que de ne pas pouvoir prendre une douche correctement surtout au prix de la chambre.
Personnel peu agréable au petit déjeuner.
Les appareils ne fonctionnent pas > presse agrumes par exemple ...et ils vous envoies bouler!
A 19 euros le petit déjeuner c'est une honte!

8/10

Excellent

24 May 2026

gregory

Séjour agréable. Personnel aimable et disponible. Le petit déjeuner est varié et est même agréable de pouvoir le prendre en Terrasse.

Partner

10/10

Exceptional

24 Mar 2026

david

Accès au parking sécurisé parfais. Chambre était très bien. Et le petit déjeuner était varié et de bonne qualité

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Cyrille

Accueil top et chambre nickel

8/10

Excellent

22 Mar 2026

Franck

Personnel très accueillant en particulier Dounia et ça collègue,petit dej très copieux avec beaucoup de choix merci à l equipe

Family_with_children

8/10

Excellent

15 Nov 2025

Morad

Bonne chambre et douche.
8€ le service room service c’est cher surtout que c’est gratuit chez d’autres novotel
Toilette non insonorisé

Business

2/10

Poor

15 Jun 2025

Mahamadou

Dés moustique dans la chambre pas de bouteille d'eau dans la chambre vraiment ce beaucoup changé

Self

6/10

Pleasant

15 Sep 2024

Verified traveler

飯店的地點非常好，靠近艾菲爾鐵塔旁邊，但是設備跟和老舊比如說浴室設備都很舊，這是非常需要改進的地方

Business

2/10

Poor

06 Sep 2024

Annette

Maten var ofräsh. Frukosten kaos, personalen stressad och otrevlig.

Business

8/10

Excellent

23 Jul 2024

Audrey-Anne

Personnel très amical et chambres propres, mais accessibilité très moyenne. Contrairement à ce qui était spécifié lors de la réservation sur le site, il n'y avait aucune navette disponible à partir de l'aéroport, donc accès limité et difficile sans voiture (plus de 45 min de transports en commun ou taxi coûtant au minimum 50 euros).

Leisure Family_with_children

6/10

Pleasant

16 Jul 2024

Holger

Umfeld sehr Gewöhnungsbedürftig

Leisure Family_with_children

10/10

Exceptional

18 May 2024

Cherif

Très bon séjour , personnel très accueillant et à l’écoute.

Friends_and_family Family

6/10

Pleasant

10 May 2024

G.A.

Duurt lang voordat de gate van parkeerterrein ‘s avonds opengaat. Intercom contact werd steeds verbroken nachtportier niet op zijn plek.
Daarnaast brandalarm gehad maar niemand van het personeel informeerde ons over wat er aan de hand was. Voor de rest netjes hotel.

Leisure Family

4/10

Poor

24 Feb 2024

Yamina

Séjour passable

Passable car très pressé de nous faire partir à midi pile pas une minute de plus.
Les portes des toilettes et salle de bain sans verrous.
Hôtel bruyant entre 3h et 5h du matin.

Friends_and_family Family

8/10

Excellent

22 Feb 2024

Aswin

It was really good stay in that hotel. The overall quality, service, etc. was really good. We appreciated that. The only think, what I found not that well, was the very small bathroom, which is separated from the bathroom and wash basin.

Leisure Family

4/10

Poor

16 Feb 2024

Lars

Nedslidt hotel og manglende opgradering

Nedslidt hotel i et møj beskidt område. Elendig seng med sengetøj og lagner der flyver af og en morgenbuffet der har mindre udvalg en en minibar på værelset

Business

4/10

Poor

11 Feb 2024

Mustapha

Hotel vetuste beaucoup de trace de main ascenseur poigner et autres. Environnement un peu hostile.

Business_and_leisure Partner

6/10

Pleasant

10 Oct 2023

Romuald

Restaurant et petit dej oui, hôtel non...

Côté restaurant rien a redire plat très correct et la serveuse au petit soin.
Parcontre côté hôtel c est tout autre.
Les chambres demanderaient cruellement d être rénové car pour ce prix.... il semblerait que l hôtel ne soit peu entretenu.

Business

4/10

Poor

03 Aug 2023

F.

Zeer teleurstellende ervaring

De kamers waren verre van schoon. Lege toiletrol op de grond, een lege fles bij het bed, stof, etc. Een kapot bed. Airco valt s nachts uit waardoor het ontzettend benauwd en zweterig wordt. Het ligbad kon niet dicht, waardoor er geen gebruik van gemaakt kon worden. Het hele interieur is outdated.

'S ochtends werd twee keer op de deur geklopt en direct kan er iemand binnen, zonder dat ik antwoord kon geven. Daardoor vroeg wakker geworden helaas.

De keuze bij het ontbijt was beperkt. Ook stond niet bij alles aangegeven wat het was.

We hadden gevraagd om een kamer voor rolstoel toegankelijkheid. M'n vrouw had namelijk een gebroken voet. Niet gekregen, was ook niets over gezegd bij checkin.

Friends_and_family Family

6/10

Pleasant

20 Jul 2023

Gerard

Beetje oud, wel zeer vriendelijk personeel. Was voor één nacht goed te doen, maar zeker niet voor een langer verblijf.

Leisure Family

10/10

Exceptional

05 Jul 2023

Maimiti

Séjour de 2 nuits

Nous avons bien apprécié notre séjour (2 nuits) - chambre très spacieuse et très propre - personnel très accueillant et aimable. Hall d'entrée très agréable et petit déjeuner convenable. Centre commercial à 8-10 minutes à pieds comprenant un grand Carrefour. Nous y retournerons...

Partner

10/10

Exceptional

26 Jun 2023

PATRICK

un bien bel hôtel et personnel très symphatique

Friends_and_family Friends

6/10

Pleasant

23 May 2023

Eldina

Je ne sais pas d’où viennent les 4 étoiles!? Mais le personnel était très sympathique.

Leisure Family_with_children

10/10

Exceptional

30 Apr 2023

Gharib

Het personeel was super aardig.
Het hotel moet gesloopt worden of gerenoveerd.

Leisure Family_with_children

8/10

Excellent

29 Apr 2023

Karakolev

Leider ist der Lift zu klein an sonst alles OK

Leisure Family_with_children

6/10

Pleasant

27 Apr 2023

Stephan

Old and worn out - but with nice food

The rooms were worn out and not as comfortable as expected for a 4 star hotel, and the cleaning could be better.
The restaurant served nice food.

Business

6/10

Pleasant

12 Feb 2023

Jang-Ho

the sofa bed was not made when we arrived.

Leisure Family_with_children

4/10

Poor

27 Sep 2022

Jan

Sminket Lig

Hotellet er et sminket lig . Billederne af hotellet er fine men i virkeligheden er det bare blevet pyntet op med lidt nye stole osv. Det ligger i et ikke særligt attraktivt område med masser af trafik støj.
Betjeningen er utrolig langsom 400klik skulle receptionisten klikke før vi fik de forkerte værelser og Morgenmaden den er ikke pengene værd, men vil du bare være lidt mæt så overlever du på kolde pandekager.

Business