Name: Copthorne Hotel and Apartments Queenstown Lakeview
Address: 88 Frankton Road, 88, Queenstown, 9300, NZ

10/10

Exceptional

31 Jul 2026

shawn

Warm welcome, excellent staff (Prity and Cindy) at breakfast, comfortable room with great views and easy walkable access to CBD Queenstown

10/10

Exceptional

18 Jul 2026

Shiela

Amazing views

Friends

8/10

Excellent

12 Jul 2026

Allan

Good clean room, friendly staff nice restaurant

Family_with_children

6/10

Pleasant

12 Jul 2026

Samantha

S

Family_with_children

10/10

Exceptional

08 Jul 2026

Sebastian

Amazing staff.. the ones at the restaurant were extremely helpful. The hotel is basic and tired . At the same time time it is clean, the beds are comfortable and the heater works well inspite of no aircon.

Family

8/10

Excellent

07 Jul 2026

Ron

The room was clean and tidy. The transfer of noise from the occupants in the above room was annoying when children were not under control which went on until well after 9.30pm. The reception staff were prompt in sorting the issue out and contact us afterwards to inform us. Issue resolved smartly. Great breakfast which catered for all young and old. Great to have covered parking this time of the year. Lovely view from the balcony to.

Partner

10/10

Exceptional

02 Jul 2026

SOMNATH

We had an absolutely fantastic stay at Copthorne Hotel and Apartments Queenstown Lakeview. From the moment we arrived, the staff made us feel welcome and well looked after. Our room on a higher floor was spacious, spotless, and incredibly comfortable, but the real highlight was the breathtaking lake and mountain views right from our private balcony— truly unforgettable.

The location is perfect: close enough to walk into town, yet peaceful and quiet for a relaxing stay. We loved how easy it was to explore Queenstown’s attractions, restaurants, and scenic spots. The on-site facilities were well maintained, and everything we needed was readily available.

Overall, this hotel exceeded our expectations in every way: excellent service, beautiful views, and great value. We would happily stay here again and highly recommend it to anyone visiting Queenstown.

Family_with_children

8/10

Excellent

28 Jun 2026

Kuldeep

Excellent views,helpful staff,breakfast was okay.onsite parking was great.

Family_with_children

10/10

Exceptional

28 Jun 2026

Adamo

Very good place, Staff was amazing

Partner

4/10

Poor

27 Jun 2026

Top Marks

Rooms and hotel very run down photos online do not represent what the rooms and hotel are really like. Shower old and useless moved rooms new room only slightly better. Only small heater on wall which was dangerous to have on because of young kids. Big stairs to access lift to rooms difficult with pram staff helpful but only so much they can do. Bed was comfy enough location good but most hotels are as queenstown is small. Apparently there is construction work currently on the hotel which is much needed but weren’t made aware of this until found leaflet on table in room.

Family_with_children

8/10

Excellent

19 Jun 2026

Lealani

Clean, tidy, staff were helpful

Family

10/10

Exceptional

16 Jun 2026

Toni

Perfect close to everything and free parking clean room friendly stuff and nice view

Family_with_children

6/10

Pleasant

16 Jun 2026

orlando

Breakfast buffet was not enjoyable

Family_with_children

10/10

Exceptional

11 Jun 2026

LIZHEN

All was great. No complains. My friends and I were able to check in without much issues. We could see the mountain right outside our window when we woke up. Close drive to famous fergburger too, and we were able to get them to microwave our overnight food even though they didn't have an oven. Clean too, and we were able to check out with no hassle.

10/10

Exceptional

31 May 2026

Nadine

Close to town. Dinner at the restaurant was delicious and breakfast good also

Partner

8/10

Excellent

26 May 2026

Jodi-Lyn

Room needs an upgrade especially the bathrooms. We weren't told about amenities on check in so we missed there was a gym only found it the last day on other side of the building.
Views from room were incredible. Breakfast was good . Central location for walking to town and on walks.

Partner

10/10

Exceptional

23 May 2026

Kerry

Was excellent place to stay

Friends_and_family Family

8/10

Excellent

23 May 2026

Amanda

Staff are very helpful

Family

8/10

Excellent

21 May 2026

Maral

Entry of the parking was not very friendly
We were very happy with the room and beds
Staff were very friendly and helpful..

Thank you

Friends

8/10

Excellent

20 May 2026

Justin Gibbs

Yes

Family

10/10

Exceptional

17 May 2026

Robin

Clean room. Helpful staff. Gorgeous view.

Partner

10/10

Exceptional

10 May 2026

Brian

Parking was very tightly spaced but was under cover and convenient. The views from the room were superb and the staff was very professional and helpful. The hot tub was a bonus.

Friends_and_family Family

8/10

Excellent

30 Apr 2026

Joan

Parking easy

Self

10/10

Exceptional

24 Apr 2026

Lorain

Loved the view
Reasonably cleaned room

Family

4/10

Poor

20 Apr 2026

David

There were no restaurants & bars open in the evening, the terrace area was dirty & had mould spots, there was no microwave or meal preparation facilities which was disappointing given the restaurants were closed.

Partner

8/10

Excellent

19 Apr 2026

Catherine

Lovely warm, clean rooms with comfortable beds and a great view. Good walking access to Queenstown Centre. The room had plenty of space and was equipped with a fridge. Our children loved the bath, which felt like a luxury. Only downside was our kids had to share a Queen bed - they would have preferred their own single bed each.

Family_with_children

10/10

Exceptional

09 Apr 2026

Rajesh

Super clean rooms,very friendly staff and helped us to know more the surroundigs.
Enjoyable stay

Family_with_children

8/10

Excellent

24 Mar 2026

Allison

No air conditioning, room was very warm and street noise loud so leaving the window open at night was problematic. We didn’t see that there was a fan in one of the closets until we were leaving which would have been helpful.

Family

10/10

Exceptional

24 Mar 2026

Sean

Clean hotel with amazing views and friendly staff

Friends

6/10

Pleasant

17 Mar 2026

Teresa

Extremely comfortable beds. Excellent view. But the property is a bit tired and needs a little TLC. Was a bit odd that the ensuite didn’t have a toilet in it, and you had to go out in the hallway to a shared one. And in the downstairs, the toilet was separate to the bathroom, which only had a basin to wash your hands, so, they should have been in the same room, not 2 separate rooms? But, in saying that. We did like our stay, the staff were lovely. Ok distance from town. Walking down didn’t take too long, but back up the hill was a little struggle for the unfit. But, about a $10 uber fare, so that was great!

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Joseph

Awesome location and view!!!

Partner

8/10

Excellent

09 Mar 2026

John

Great views, enjoyable stay.

Family

10/10

Exceptional

08 Mar 2026

Janish

Perfect staff, clean property easy access to town.

Family_with_children

8/10

Excellent

08 Mar 2026

Meryl

Conveniently close to town with complimentary parking was great. Room was very clean, spacious and promptly serviced. Nice view of the lake from the balcony. Male reception staff member gave up his parking space when car park was full on our late entry after dinner on Saturday night. Beds were comfortable. Overall the property could probably due with a bit of an upgrade but it did have all we needed for our 2 night stay.

Family

6/10

Pleasant

05 Mar 2026

Nick

Great view of the lake, good to have balconies on both floors (living & bedrooms), good free parking, lots of room. Apartment was a bit dark & dingy, tired-looking, not overly clean & fresh, restaurant was terrible - poor food, no atmosphere.

Partner

10/10

Exceptional

02 Mar 2026

Linda

Lovely walk to main shops great location

Friends

8/10

Excellent

02 Mar 2026

Donna

Staff were amazing and the rooms were clean with comfortable beds. It was easy walking distance to the city center which made it a good location.

Friends

10/10

Exceptional

25 Feb 2026

Ramya

Clean room, efficient staff and wonderful breakfast!!
The very best part was the lake view from our room!!

Partner

6/10

Pleasant

08 Feb 2026

David

Hilary’s restaurant was closed for evening meals, not mentioned in communications from hotel. Breakfast was running out of items at 08.30 !

Leisure Partner

8/10

Excellent

30 Jan 2026

Lynsey

The location is fantastic, staff were friendly. Bedding and towels were clean but afew stains

Friends_and_family Family

8/10

Excellent

29 Jan 2026

LAKSHMI

Great views , amenities standard .

Leisure Family

8/10

Excellent

28 Jan 2026

Alison

2 bed apartment with 2 levels was spacious and clean with stunning views and lovely balcony. Staff were lovely and very helpful.
Hotel is an older one - but kept well.

Leisure Family

8/10

Excellent

19 Jan 2026

Henry

Room is clean. Great views of the mountains and lake.

Leisure Family_with_children

6/10

Pleasant

17 Jan 2026

Sonya

Great staff with well appointed rooms, a shame house keeping was poor, not replacing dirty glasses and cups with clean ones daily.

6/10

Pleasant

13 Jan 2026

Laurence

Shower curtain smelt of urine. Front desk was good. Breakfast was short s

8/10

Excellent

12 Jan 2026

Andrew

Did not have breakfast but parking was on the same level as our room. Really safe and easy to use

6/10

Pleasant

11 Jan 2026

Geoff

Thankyou , enjoyed the stay. Staff were friendly and welcoming . Only thing is the place is looking tired , so hopefully there are plans to upgrade the hotel

Leisure

8/10

Excellent

10 Jan 2026

Melanie

Staff were great really friendly, great views from room and plenty of space for 5 of us.

Leisure Family_with_children

10/10

Exceptional

06 Jan 2026

Rebecca Anne

Rooms bed was very comfortable staff were helpful and accommodating.

Leisure Family

4/10

Poor

06 Jan 2026

Verified traveler

Great views
OK location
Not accessible
Poor customer service
Dirty room, poor maintenance(worn furniture, dirty walls, extensive water damage and peeled walls) and really old furniture

Leisure Family

6/10

Pleasant

06 Jan 2026

Bruce

The reception and bar area was really poor condition torn seating, broken tiles . Poor bar .the smells in the corridors are not pleasing and the carpet cleaner smells in the room are not good .
The View is Amazing of the lake and mountains . The location is good walking into the centre of town .
Did not use facilities at the hotel .

Leisure Family

8/10

Excellent

03 Jan 2026

Mohammed Ismail Manzur Ali

Great location and a nice room with good amenities

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Hao

parking can be an issue when fully booked.

6/10

Pleasant

01 Jan 2026

Merry

Only had one chair at the table. Would have liked to have two!

Friends_and_family Friends

10/10

Exceptional

28 Dec 2025

Aneel

None

Leisure Family

8/10

Excellent

27 Dec 2025

Graham

Value for money, the view and proximity to town are the main benefits with this hotel. The hotel itself is old and tired, but not terrible. Beds were comfortable and room was clean.

2/10

Poor

27 Dec 2025

Shweta Bhola

The utensils were stored in a cabinet under the sink and there was a terrible smell when we opened the cabinet. We complained to the manager who sent a service person who removed a lot of gunk from the pipe but the situation still did not get resolved The manager apologized but said that we had no choice but to live with the nasty smell in the room. We came to rest in afternoon and couldn’t even do that because the service personnel was working in the room. This was one of the most dissatisfying experiences for us. We would not recommend anyone to stay at this hotel.

Friends_and_family Family

2/10

Poor

26 Dec 2025

SASIKUMAR

Our stay at this hotel was extremely disappointing due to the rude and unempathetic behavior of the staff. From the moment we arrived, we were treated with a lack of courtesy and basic respect that one would expect from a hospitality establishment. Staffs were not friendly and treated us cheap as they can. I would never visit or recommend this hotel to anyone

Leisure Family

6/10

Pleasant

25 Dec 2025

Ashwani

Parking is extremely difficult to find, heater in the room was not working.
View is great from the room looking at the lake.
The worst part is the reason i book this place was for restaurant but got emailed 1 week ago that restaurant is closed during our stay. Very disappointing, hardly any cutlery in the room.
Staff is very helpful.

Leisure Family_with_children

2/10

Poor

25 Dec 2025

Yalda

It Was a nice experience, staffs were so polite
Rooms size was great close to everywhere. Highly recommend

Family

10/10

Exceptional

24 Dec 2025

Shagufta

Beautiful and spotless condo with absolutely everything you need to make your stay comfortable and convenient. Great location too!

Leisure Family

8/10

Excellent

23 Dec 2025

Benjamin

Copthorne was a suitable choice for us being fairly priced and only 10 minute walk to town (15 minute back - uphill). The included underground parking was also another great inclusion for this stay. The lake views were stunning and this area of town wasmore quiet. Staff were friendly and were able to accommodate to requests. We did not try the restaurant nor other facilities, but the simple bar downstairs was convenient for a quick drink and snack. We used our Millennium Hotels welcome voucher towards it ($35 NZD). Overall, rooms were clean and comfortable for a longer stay with no large complaints.

Things for improvement. The furniture and decor is a bit dated so could do with an refresh. There is no AC, instead there's a heating unit that we didn't use, hence the air felt fairly dry, though we were able to combat this with some wet towels to evaporate overnight. Balcony drainage could be improved - there were areas towards the front of the balcony where water pooled after some rain.

Leisure Partner

10/10

Exceptional

18 Dec 2025

Todd

Wonderful view and very friendly staff! Highly recommended, we’d stay here again.

6/10

Pleasant

14 Dec 2025

Zheng

The room we stayed in was not air-conditioned. Luckily the weather wasn't too hot, otherwise it could've been an unpleasant experience. Location was good though with a lovely lakeview.

Leisure Family

8/10

Excellent

11 Dec 2025

Fei san

Room clean. Friendly staff.

Friends_and_family Family

6/10

Pleasant

09 Dec 2025

Denise

No air con. Good location aged properly needs updating. Breakfast quality poor, staff in breakfast miserable .

Partner

8/10

Excellent

09 Dec 2025

Peta

Great place for the price

Leisure Family_with_children

4/10

Poor

29 Nov 2025

Eshan

Room, amenities

Leisure Family

10/10

Exceptional

19 Nov 2025

Grainne

Room tidy, bed. Comfy - bathroom very jaded & bottles would not open easy
Staff excellent

Leisure Family

10/10

Exceptional

15 Nov 2025

Allison

Everything was great

Leisure Family

4/10

Poor

14 Nov 2025

Andrew

Tired room. Comfortable beds. Great views.

Leisure Family

8/10

Excellent

12 Nov 2025

Adam

.

10/10

Exceptional

11 Nov 2025

Deb

Parking was easy. The cleaning staff did a wonderful job!!

Leisure Partner

8/10

Excellent

11 Nov 2025

Lintu

Nice

Leisure Family

6/10

Pleasant

06 Nov 2025

Jason

There was a high pitched scream when the neighbouring rooms put a tap on. The internet was also dropping in and out which was irritating.

Leisure Family

8/10

Excellent

04 Nov 2025

Karen

Comfy beds and very clean but a bit outdated. Views are amazing. I would stay closer to the city next time for more convenience. Beds and pillows are super comfy. A broken leg on an ottoman was fixed promptly when brought to their attention. No issues with staff who were helpful and friendly at all times.

Leisure Friends

8/10

Excellent

27 Oct 2025

Avinesh

Good parking area

Leisure

6/10

Pleasant

26 Oct 2025

Jen

Wonderfully friendly staff, very close to town, taking about 10-15 min walk and has ample car parking onsite free of charge. I have allergies and brought my own food and was able to use a mini bar, microwave and kettle in my room.

The rooms are out dated and starting to look a bit run down. Beds very comfortable and warm rooms. The mountain and lake view is incredible, including on the small balcony area outside the room.

Unfortunately there was a sound in the walls that kept us up both nights of our stays, kind of sounded like it was the water pipes being used which is the reason for the three stars.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Allan

Close to downtown Queenstown (short drive, public transport immediately outside hotel) rooms are good size and good facilities provided for coffee/ tea making. Private balconies with great views. Didn’t make use of breakfast restaurant as most recent experience (lukewarm food, poor/limited choices an overpriced) last week meant we didn’t bother going there again.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Malcolm

Property was in an awesome position with excellent views.It maybe a tad dated. but if you don’t mind a little retro feel to your stay then l wouldn’t hesitate to recommend.

Leisure Family

8/10

Excellent

15 Oct 2025

Ajay

Decent hotel. Convenient and walkable to the town center. Excellent staff, polite and helpful. Great rooms , ckean and well appointed. Common areas - rugs a bit worn and stained but vacuumed regularly. Free convenient part - but spaces a bit tight , so be careful backing in and out. Overall a good stay.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Beau

Great staff nice room!

8/10

Excellent

13 Oct 2025

Allan

The breakfast was simply awful and way overpriced. Only had it once and for the rest of the stay we drove into town. The other dining experience comprised pizzas or sandwiches. Really? Was expecting something more imaginative. Nice location and nice room. But the dining was a major let down.

Leisure Partner

8/10

Excellent

10 Oct 2025

Trevor

Staff were good, rooms overlooking the lake get a lot of road noise but great view. Maintenance is not high on the priority list, cupboard doors falling apart, window locks hanging by 1 loose screw. On the good side it is just 5 minutes to the centre of town and there is a bus stop out front if you needed it.

Leisure Family

6/10

Pleasant

05 Oct 2025

ABILASH

Location was good

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Frances

Our family of four adults stayed in the 2 bedroom apartment for 1 night. What a great stay we had. The young lady that served our drinks and dinner was really friendly and we had breakfast there and who was there was the same young lady what a trooper she is, well done gerl. We will be back. Thank you for your hospitality.

Leisure Family

6/10

Pleasant

30 Sep 2025

Kristen

Close to township, very clean. The hotel is tired however the room was very clean and no concerns

Leisure Family

8/10

Excellent

28 Sep 2025

Umang

Great stay. Just my room not have any drinking water facility like jug and glasses.

4/10

Poor

27 Sep 2025

Ayla

Our room had black mold on the walls close to windows, the bathrooms also had mold that had tried to be re-covered by paint, there was also old hairs that were not ours on the walls. We told the reciption staff about our mold and they replied with “oh okay” no apologies or compensation. Very disappointed will not be back

Leisure Friends

6/10

Pleasant

07 Sep 2025

Laura

The hotel is very tired and in need of some renovations. We were by the road in room 106 and it was very loud on the road with two young children throughout the night.
The staff were extremely inattentive in all areas, reception, the bar and breakfast.
The only saving grace was a great price on the room and the proximity to town.

Leisure Family

8/10

Excellent

07 Sep 2025

Danielle

Enjoyed our stay. The rooms are in need of a refurb but staff were lovely and easy location

Business_and_leisure Family

10/10

Exceptional

06 Sep 2025

Josiah

Property is just a bit outdated, but everything else is a 5/5.

Leisure

10/10

Exceptional

31 Aug 2025

Munirah

Loved it! Free parking (dependent on availability), and a great view from the room.

Staff was amazing too! Very accommodating and friendly.
Will be back here again!

Leisure Partner

8/10

Excellent

27 Aug 2025

Karen

Hotel & room pleasant with lovely views. Close to the town centre but uphill walk back.
Daily room clean was wonderful to come back to after a busy day.
Breakfast was disappointing. Had to ask for things to be topped up even though it was early & it was barely warm. Only ate there once.

Leisure Family

8/10

Excellent

10 Aug 2025

Asif

Good

6/10

Pleasant

09 Aug 2025

petru

Need renovations

Leisure