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Heartland Hotel Queenstown

Otago- Queenstown · New Zealand

Stanley Street, 27View location

8.2/10Excellent1,001 Reviews
Cleanliness8.4/108.4
Service8.6/108.6
Comfort8.2/108.2
Condition7.6/107.6
Location8.8/108.8
Neighborhood9.0/109.0
Amenities8.0/108.0
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Heartland Hotel Queenstown

With stunning views this friendly Swiss-style Heartland Hotel Queenstown brings visitors from all over the world. Access a range of leisure activities from bungy jumping to shopping from one of the best locations in Queenstown.

Heartland Hotel Queenstown has a distinctive design close to all the action in the bustling resort town. Even with the amazing views of the mountains and Lake Wakatipu you can still feel cosy and tucked away in these A-Line style chalets in the hills.

Read more about this hotelShow less

A stay at Heartland Hotel Queenstown places you in the heart of Queenstown, steps from St Josephs Parish and 4 minutes by foot from Queenstown Gardens. This hotel is 0.2 mi (0.4 km) from Queenstown Mall and 0.2 mi (0.4 km) from Cookie Time Cookie Bar.

Make yourself at home in one of the 81 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as electric kettles and free tea bags/instant coffee.

Featured amenities include dry cleaning/laundry services, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking

Check-in and check-out

Check-in from 2:00 PM
Check-in until 11:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby No elevators Qualmark Sustainable Tourism Business Award Professional property host/manager Pets not allowed

Important information

  • Special Instructions
    The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately NZD 26 to 33 for adults, and NZD 13 to 17 for children
    • Nearby parking fee: NZD 30 per night (164 ft away)
    • Credit card charges are subject to a surcharge of 1.5 percent

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    German

    Portuguese

    Japanese

    English

    Dutch

    Spanish

Nearby attractions

St Josephs Parish 0.1 km / 0.1 mi
Queenstown Gardens 0.3 km / 0.2 mi
Queenstown Mall 0.4 km / 0.2 mi
Church of St Peters 0.4 km / 0.2 mi
Cookie Time Cookie Bar 0.4 km / 0.2 mi
Queenstown Beach 0.4 km / 0.3 mi
Lake Wakatipu 0.5 km / 0.3 mi
Queenstown Ice Arena 0.5 km / 0.3 mi
Skycity Queenstown Casino 0.5 km / 0.3 mi
Williams Cottage 0.5 km / 0.3 mi
Toi o Tahuna 0.6 km / 0.4 mi
Creative Queenstown Arts & Crafts Market 0.7 km / 0.4 mi
Fear Factory Queenstown 0.7 km / 0.4 mi
Steamer Wharf 0.8 km / 0.5 mi
SKYCITY Wharf Casino 0.8 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • American Express
  • MasterCard
  • Visa
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Laundry service
  • Air conditioning in public areas
  • Hotel safe
Show 18 more facilities & services
  • Gym
  • Luggage room
  • Clothes dryer
  • Ski storage
  • Bar
  • Restaurant
  • PrinterExtra charge
  • PhotocopierExtra charge
  • TV lounge
  • Sauna
  • Hot tubExtra charge
  • Breakfast buffet
  • À la carte lunchExtra charge
  • À la carte dinnerExtra charge
  • Special dietary optionsExtra charge
  • Vegetarian mealExtra charge
  • SnacksExtra charge
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN SUPERIOR QUEEN BEDTWIN • SUPERIOR QUEEN BEDTWN.QN-SU

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    TWIN SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX-7

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-7

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM THREE BEDSFAMILY ROOM • THREE BEDSFAM.3B

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    FAMILY ROOM THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH VIEWSDOUBLE • DELUXE WITH VIEWSDBL.DX-WV

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    DOUBLE DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO QUEEN BEDSDOUBLE • DELUXE TWO QUEEN BEDSDBL.2Q-DX

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    DOUBLE DELUXE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO-2

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE QUEEN BEDQUADRUPLE • DELUXE QUEEN BEDQUA.DX-QN

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    QUADRUPLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 30 m²DBL.ST-1
    DOUBLE STANDARDPhoto unavailable2 photos

    Heartland Hotel Queenstown

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Room amenities

    • Electric Kettle: 1
    • Smoke detector
    • Desk
    • Toiletries
    • Bathroom: 1
    • Shower
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable heating
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR WITH VIEWSTWIN • SUPERIOR WITH VIEWSTWN.SU-WV

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    TWIN SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO SUPERIORSTUDIO • SUPERIOR • 1 Bedroom • 30 m²STU.SU
    STUDIO SUPERIORPhoto unavailable2 photos

    Heartland Hotel Queenstown

    STUDIO SUPERIOR

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width, Single bed 80-130 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.SU

    Room amenities

    • Bathtub: 1
    • Bathroom: 1
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Wi-fi
    • Electric Kettle: 1
    • Smoke detector
    • Desk
    • Toiletries

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH VIEWSSTUDIO • WITH VIEWS • 1 Bedroom • 33 m²STU.WV
    STUDIO WITH VIEWSPhoto unavailable6 photos

    Heartland Hotel Queenstown

    STUDIO WITH VIEWS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.WV

    Room amenities

    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • TV
    • Bathroom: 1
    • Electric Kettle: 1
    • Smoke detector
    • Direct dial telephone
    • Hairdryer
    • Desk
    • Toiletries
    • Wi-fi
    • Bathtub: 1
    • Shower
    • Individually adjustable heating

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE LAKE VIEWDOUBLE • DELUXE LAKE VIEWDBL.DX-LK

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    DOUBLE DELUXE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 30 m²ROO.KG-1
    Room KING SIZE BEDPhoto unavailable3 photos

    Heartland Hotel Queenstown

    Room KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-1

    Room amenities

    • Individually adjustable heating
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub: 1
    • Shower
    • Bathroom: 1
    • Electric Kettle: 1
    • Smoke detector
    • Wi-fi
    • Toiletries
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM SUPERIORFAMILY ROOM • SUPERIORFAM.SU

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    FAMILY ROOM SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARD • 33 m²STU.ST-2
    STUDIO STANDARDPhoto unavailable1 photo

    Heartland Hotel Queenstown

    STUDIO STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width, 2 × Single bed 80-130 width
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST-2

    Room amenities

    • Bathroom: 1
    • Shower
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable heating
    • Wi-fi
    • Toiletries
    • Desk
    • Smoke detector
    • Electric Kettle: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH VIEWSFAMILY ROOM • WITH VIEWSFAM.WV-1

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    FAMILY ROOM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.WV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 30 m²DBL.ST-2
    DOUBLE STANDARDPhoto unavailable1 photo

    Heartland Hotel Queenstown

    DOUBLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    3 × Single bed 80-130 width
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-2

    Room amenities

    • Mini fridge
    • Bathtub: 1
    • Shower
    • Bathroom: 1
    • TV
    • Electric Kettle: 1
    • Wi-fi
    • Hairdryer
    • Individually adjustable heating
    • Direct dial telephone
    • Toiletries
    • Desk
    • Smoke detector
    • Ironing set
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARD • 50 m²FAM.ST
    FAMILY ROOM STANDARDPhoto unavailable7 photos

    Heartland Hotel Queenstown

    FAMILY ROOM STANDARD

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width, 2 × Single bed 80-130 width
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Room amenities

    • Mini fridge
    • Desk
    • Toiletries
    • Wi-fi
    • Individually adjustable heating
    • Ironing set
    • Electric Kettle: 1
    • Bathroom: 1
    • Shower
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchenette
    • Kitchen utensils, plates & cups
    • Smoke detector
    • Microwave
    • Tea and coffee making facilities
    • Toaster: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR LAKE VIEWDouble or Twin • SUPERIOR LAKE VIEWDBT.LK-SU

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    Double or Twin SUPERIOR LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.LK-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE QUEEN BEDTWIN • DELUXE QUEEN BEDTWN.DX-QN

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    TWIN DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARD • 1 Bedroom • 30 m²STU.ST
    STUDIO STANDARDPhoto unavailable5 photos

    Heartland Hotel Queenstown

    STUDIO STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width, Single bed 80-130 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Room amenities

    • Individually adjustable heating
    • Electric Kettle: 1
    • Smoke detector
    • Desk
    • Toiletries
    • Wi-fi
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub: 1
    • Shower
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 33 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable4 photos

    Heartland Hotel Queenstown

    STUDIO KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Toiletries
    • Electric Kettle: 1
    • Smoke detector
    • Bathroom: 1
    • Shower
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable heating
    • Wi-fi
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR KING BEDTWIN • SUPERIOR KING BEDTWN.KG-SU

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    TWIN SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH VIEWSDOUBLE • SUPERIOR WITH VIEWSDBL.SU-WV

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    DOUBLE SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • CHALET KING SIZE BEDCHALET • KING SIZE BEDCHA.KG

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    CHALET KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 6–10 • Adults: max. 10 • Children: max. 6
    Room type
    CHALET
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: CHA.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • CHALET STANDARDCHALET • STANDARDCHA.ST

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    CHALET STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 6–10 • Adults: max. 10 • Children: max. 6
    Room type
    CHALET
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: CHA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM SUPERIOR WITH VIEWSFAMILY ROOM • SUPERIOR WITH VIEWSFAM.SU-WV

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    FAMILY ROOM SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIORQUADRUPLE • SUPERIORQUA.SU

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    QUADRUPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE WITH VIEWSRoom • DELUXE WITH VIEWSROO.DX-WV

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    Room DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR WITH VIEWSDouble or Twin • SUPERIOR WITH VIEWSDBT.SU-WV

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    Double or Twin SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIOR QUEEN BEDQUADRUPLE • SUPERIOR QUEEN BEDQUA.QN-SU

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    QUADRUPLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 1 Bedroom • 30 m²DBL.KG-SU
    DOUBLE SUPERIOR KING BEDPhoto unavailable1 photo

    Heartland Hotel Queenstown

    DOUBLE SUPERIOR KING BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Room amenities

    • Tea and coffee making facilities
    • Smoke detector
    • Desk
    • Toiletries
    • Wi-fi
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • Mini fridge
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub: 1
    • Shower
    • Bathroom: 1
    • Electric Kettle: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST-1

    Photos are not available for this room type.

    Heartland Hotel Queenstown

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Heartland Hotel Queenstown

8.2
Excellent
1,001 Reviews
Cleanliness
8.4 /10
Service
8.6 /10
Comfort
8.2 /10
Condition
7.6 /10
Location
8.8 /10
Neighborhood
9.0 /10
Amenities
8.0 /10
100 reviews shown
2/10
Poor
25 Jul 2026
Stephan
Property was filthy, dated and poorly maintained. Hallway to room smelt of decay. Did have onsite parking.
10/10
Exceptional
14 Jul 2026
Sally
The Heartland is being renovated so from the outside it looks a little worn but the room was amazing with beautiful views across the lake . The room was spacious and heating was spot on. Would definitely stay here again
Partner
8/10
Excellent
03 Jul 2026
Breanna
The room was clean, comfy beds. Although there was an odd smell in the hallway. The staff were exceptional. Parking was adequate
Friends
10/10
Exceptional
25 Jun 2026
Olivia
Great location and good amenities for the price
6/10
Pleasant
10 Jun 2026
Ajay
The hotel staff were not very helpful and could definitely improve their service. One of the main issues was the lack of parking, which was quite frustrating. The hotel also needs to provide more basic amenities such as water bottles, slippers, and similar essentials.
Overall, the stay was okay and I had a decent experience, but due to these issues, I would not recommend it to others.---
Partner
8/10
Excellent
07 Jun 2026
Shaymin
Good walking distance to town, rooms were warm and had good views, only minus was parking is on a first come first served basis
Partner
10/10
Exceptional
23 May 2026
Dan
Great stay - older property but well maintained, clean, comfortable, good breakfast and wonderfully friendly and attentive staff.
Nice and handy for town too, only a short walk.
Definitely coming back.
Self
8/10
Excellent
19 May 2026
Steven
.
Family
10/10
Exceptional
17 May 2026
Elizabeth
Amazing location and a stunning room.
Family_with_children
10/10
Exceptional
29 Apr 2026
Thomas
Like the proximity to every thing we wanted to do
Partner
6/10
Pleasant
12 Apr 2026
Richard
Room is quite worn out and needs to be refurbished.
Partner
10/10
Exceptional
10 Apr 2026
sue
Clean room and very secure
Partner
10/10
Exceptional
05 Apr 2026
Tim
Tidy rooms, good location and great buffet breakfast
Family_with_children
8/10
Excellent
27 Mar 2026
Courtney
Loved the buffet breakfast.
Staff were nice and friendly.
Rooms were clean
Business Self
8/10
Excellent
25 Mar 2026
Brandon
Great views, close to town.
4/10
Poor
19 Mar 2026
KEVIN
The reception area was nice and the dining area looked nice, the location was handy, BUT our room was very dated and in need of total refurbishment, Carpet was worn and marked cabinets were old and marked Bathroom fixtures and fittings were old , the room was quite dark creating a dull environment
Partner
2/10
Poor
18 Mar 2026
Bernardo
Added to the very cheap original construction, the unit assigned was in terrible maintenance condition. Personnel was dismissive when providing feedback. The parking system is awful.
Partner
8/10
Excellent
09 Mar 2026
Ben
Queenstown city centre is really close, with all the amenities it has to offer. Accommodation was super nice. We were even treated to a complimentary upgrade, which made our stay even more special!
Friends_and_family Family
8/10
Excellent
01 Mar 2026
Jeffrey
Room was clean. We were there only a short time about 8:00 PM to 9:00 AM. Parking was tight, but we did have a space.
6/10
Pleasant
11 Feb 2026
Brandi
I booked a two twin room via Expedia. The hotel said the way had no record of that and could not accommodate the request. The room was just average but seemed to be missed in a few spots when they cleaned
Leisure Friends
6/10
Pleasant
09 Feb 2026
mirian
The location was great but rooms are super small.
8/10
Excellent
02 Feb 2026
Roman
The bathrooms need renovating, but other than that it is a nice place to stay with family. would recommend to others for sure.
Leisure Family
10/10
Exceptional
31 Jan 2026
K
Great room, great location
Partner
8/10
Excellent
26 Jan 2026
LAKSHMI
Room was ok, clean but a bit tired. Location was good but parking was 1st come 1st serve , which is still better than many others where you are paying extra for parking .
Leisure Family
6/10
Pleasant
24 Jan 2026
Reina
Great location near to the city center. Nicely newly renovated bathroom and the room is clean.
The room we are in is near the gym in the basement area with the view completely obsured by bush and bringing down the luggage is a nightmare with no elevator with our room being three floors down. It was very noisy as it was near the busy road.
Leisure Partner
10/10
Exceptional
19 Jan 2026
Paul
Clean and amazing
Leisure Partner
8/10
Excellent
18 Jan 2026
Phillip
Chalet room with a great view of Queenstown city.
I would stay here again next time.
A little pricey
Leisure Partner
8/10
Excellent
04 Jan 2026
rahul S
Room was ok, but the bathrooms were quite small and could be better kept
Friends_and_family Family
10/10
Exceptional
01 Jan 2026
Leonard
Location is great - close to major attractions but not too loud. Beautiful view of the lake, depending on room.
Leisure
8/10
Excellent
30 Dec 2025
Sam
Clean and comfortable
Leisure
8/10
Excellent
21 Dec 2025
Aarne
Location is perfect
Room was comfortable
Breakfast not so good
Friends_and_family Family
8/10
Excellent
19 Dec 2025
Sam
Friendly staff and room was value for money
Business
10/10
Exceptional
09 Nov 2025
Andrew
Close to town and affordable
10/10
Exceptional
07 Nov 2025
Joanne
Great location, beautiful views, comfy room
Leisure Self
6/10
Pleasant
04 Nov 2025
Sridhar
The room was ok!
2/10
Poor
15 Oct 2025
Sunil
Day 1:
-The room was dirty, I came to my room and there were blood stains on the pillow and sheets and noticeable large stains on the carpet and inside the room
-My room was by the street and didn't have any soundproofing so I could hear cars going by at all hours so loud that I didn't sleep at all that night
-The bathroom window was stuck and couldn't close

I called reception and asked to move rooms around 3pm but they were fully booked and instead management came by and changed my bed linen, called maintenance for the window and gave me earplugs for the noise (I didn't end up sleeping at all that night)

Day 2:
-I went to reception and asked to move rooms again because I didn't sleep at all the night before, they told me there were no rooms but management would call me back in 30 minutes.
-After waiting over an hour in the room with no call I reached out to expedia to explore my options as I wanted to leave and didn't want another sleepless night. Expedia spoke to management and told me management refuses to refund me for this night but if I check out early enough will refund me for my last night.

Day 3
-Unhappy with the service, I checked out and was refunded for one night.

I hope management is more transparent in the future and stops trying to avoid customers who have concerns and ensures rooms are in proper condition when people check-in
4/10
Poor
29 Sep 2025
Naomi
The place needs a revamp
Over priced .
Good location
Business Partner
6/10
Pleasant
16 Sep 2025
Ben
Good location, facilities required improvement
Leisure Family
6/10
Pleasant
13 Sep 2025
Dusan
Not keen on a vehicle being parked in front of my entrance door and being constantly being woken up day and night …
Leisure Self
8/10
Excellent
10 Sep 2025
Kira

Great hotel, excellent location

Lovely hotel. Really friendly staff. Room was lovely with a great view but bathroom was a bit run down. Good selection at breakfast. Excellent location, Only a few mins walk down to the restaurants and attractions.
Partner
10/10
Exceptional
06 Sep 2025
Chevonne
Loved
Leisure Self
8/10
Excellent
31 Aug 2025
Moe
About 2Km walking distant from downtown with beautiful view to the lake and part of town. Uber and taxi fare are so high and foods as well not cheap though.
Business_and_leisure
8/10
Excellent
31 Aug 2025
Michael
Staff are very friendly
Leisure Partner
10/10
Exceptional
27 Aug 2025
Max Arnold
Was close to the main part of Queenstown and the room had a good view and very spacious.
Leisure Partner
10/10
Exceptional
15 Aug 2025
Kevin
Amazing view of the water and surrounding mountains. Also within walking distance to the centre of Queenstown. Bathroom is a little dated but clean and more than comfortable. If I had one complaint it would be that the rooms aren’t that well insulated in terms of sound if there were noisy neighbours, but this didn’t seem to be an issue.
Leisure Self
10/10
Exceptional
14 Aug 2025
Rowan
Great location and view.
Business Self
8/10
Excellent
11 Aug 2025
Aidan
Good. No real soundproofing between units.
Leisure Friends
8/10
Excellent
09 Aug 2025
Chad
Convenient and close to city. Property was run down and parking limted.
Leisure Family
10/10
Exceptional
01 Aug 2025
Cem
Nice place and good location
Leisure Partner
4/10
Poor
25 Jul 2025
Stuart
Right by road which was noisy. As it was winter single panel heater not sufficient
Business
8/10
Excellent
20 Jul 2025
Amy

Great, comfortable stay

Excellent location, a few minutes walk down the hill to town centre.
Friendly staff.
Spacious, basic room, clean and comfortable.
Parking is free but first in, first served, so you may have to find a parking spot elsewhere which is difficult in Queenstown.
Friends_and_family Family
8/10
Excellent
19 Jul 2025
Arabelle Anne
Nice mountain and lake view.
8/10
Excellent
18 Jul 2025
Meg
The studio was an older one so bathroom basic which was fine. Fridge and kettle but no washing up facilities so had to use the bathroom to wash the cups.
Very warm with a view of the lake and town from the balcony.
The bed very comfy and warm.
The staff were great and was alowed to check in early.
Leisure Self
10/10
Exceptional
08 Jul 2025
Priya
Lovely place to stay
10/10
Exceptional
06 Jul 2025
Joanne
Had a great time- cozy room, spacious. Staff was very nice and helpful.
8/10
Excellent
06 Jul 2025
Dustin

Close

Nice spot close to city center. Parking can be hard to find during vacation or late night check in.
Friends_and_family Friends
10/10
Exceptional
03 Jul 2025
Sidney
Great service from all staff and beautiful views! Close to town centre and for a good price point. It has all the basic necessities that you need, has a cozy cabin feel :)
Leisure Self
10/10
Exceptional
28 Jun 2025
Verified traveler
We had a superior king room with a view. The service was fantastic, lovely staff. The room was a little outdated but it had everything we needed. We ordered room service and the food was fantastic.
Happy with our stay and would come back again.
Partner
4/10
Poor
10 Jun 2025
Alex
Staff need some serious customer service training, food on room service wasnt as described in menu , and was very average
Business Self
10/10
Exceptional
05 Jun 2025
Ofa
Loved everything and my stay. Loved the staff.
Leisure Self
10/10
Exceptional
04 Jun 2025
Daniel
Excellent stay, nice accommodation and meals
Friends_and_family Family
10/10
Exceptional
03 Jun 2025
Daniel
Excellent stay, walking distance to town and transport.
Nice breakfast
Friends_and_family Family
10/10
Exceptional
30 May 2025
Chathura
Excellent place for family stay at queenstown for your budget. Good parking facility, good breakfast and superb staff. I want to go back in our next trip to queenstown. Cheers
Leisure Family_with_children
8/10
Excellent
24 May 2025
Michael
Staff are very friendly. The hotel is very close to town.
Leisure Partner
8/10
Excellent
19 May 2025
SHANE A ROBERTS SUPERIOR
Parking is really tight and limited
Business
8/10
Excellent
18 May 2025
Laura
Close to the centre, clean and quiet. Great view for a good price.
Leisure Friends
10/10
Exceptional
18 May 2025
Lucy
Great location and views of the lake.
Leisure
10/10
Exceptional
14 May 2025
Anna
Staff were amazing and accommodating. Room was as expected. Wasn't fancy yet we weren't planning to spend a lot of time in the room. Would definitely stay here again. Great location too. Thank you!
Leisure Family
10/10
Exceptional
14 May 2025
Anna
Staff were amazing and accommodating. Room was as expected. Wasn't fancy yet we weren't planning to spend a lot of time in the room. Would definitely stay here again. Great location.
Leisure Family
2/10
Poor
13 May 2025
Diane
If you dont mind paying for mold in your bathroom go ahead otherwise my advice is stay away from this property. Do no waste your money there
Leisure Partner
8/10
Excellent
13 May 2025
Julie
I couldn't walk up stairs so they changed my room to the ground floor. This was much more convenient
10/10
Exceptional
12 May 2025
Torea
We enjoyed another lovely stay at Heartland Hotel.
Convenient for its location and close distance to the Queenstown Gardens and the waterfront.

Just needs a bit of a spruce up in the bathrooms and rooms.
Leisure Friends
10/10
Exceptional
09 May 2025
Nadine
Great view, quiet and close to downtown and lift. Transportation at your door.
Leisure Friends
10/10
Exceptional
06 May 2025
Pacquitta
Excellent location for guests who have no mobility issues. It's a short walk to the center of town with many restaurants and tourist attractions. Return to the hotel has 1.5 blocks of steep incline. Parking is first come, first served. Arrive by late afternoon to secure a space near your room. Service is what elevates this property to a high level. Every encounter we had with staff exceeded our expectations and proved to be helpful. From regulating the room temperature to doing laundry to dining with ease.
Leisure Partner
8/10
Excellent
03 May 2025
Aimee

Handy local

We have stay here a few times as it a handy location, staff are friendly and helpful, unfortunately this time it felt like our room was in the basement , very dark and had a smell when entered the room and was noisy being right on the footpath, I will make sure in future to never get the bottom level .
Friends_and_family Friends
10/10
Exceptional
02 May 2025
Jessica
Clean, great staff, quiet.
Family
10/10
Exceptional
27 Apr 2025
Chan Von
Good place to stay and walkable distance to town
10/10
Exceptional
22 Apr 2025
Adrian
Great hotel and staff.
10/10
Exceptional
21 Apr 2025
Lauren

Loved my stay in Queenstown

Location was amazing - short (albeit hilly!) walk into town, but super easy to get about, and the view from the room was STUNNING. nice spacious room - had bath-tub, fridge, and tea / coffee provided. Didn't have the breakfast myself, but bar and restaurant area looked nice. Staff very friendly and helpful whenever I needed anything - would return!
Self
8/10
Excellent
21 Apr 2025
Ranjan
Limited parking spot
Leisure Family
6/10
Pleasant
20 Apr 2025
Denice
The hotel room was ok but I probably wouldn't stay there again. The stairwell smelled awful, the room was dated. The staff was amazing. Breakfast at the restaurant is expensive for what you get.
Leisure Friends
2/10
Poor
12 Apr 2025
Roseanne
needs to be up dated, feels like you are still in the 1980’s.
Leisure Family
4/10
Poor
12 Apr 2025
Morag
No soundproofing
Leisure
8/10
Excellent
10 Apr 2025
Max
Very quiet and private
Leisure Family
4/10
Poor
06 Apr 2025
Barbara
The staff at reception were helpful, but the bar staff had other duties so we left waiting for service, The room had mould around the bath, stained handbasin and peeling paint everywhere !
Leisure Partner
10/10
Exceptional
29 Mar 2025
Dominique
Close to town with fabulous scenery from the room. Staff very helpful with early check-in
Leisure Partner
8/10
Excellent
28 Mar 2025
Dannii
The property itself is aged but within walking distance to town and offers free parking.
Leisure Family
10/10
Exceptional
25 Mar 2025
Ellen

Lovely hotel

Great hotel/motel. Our chalet room was in a building where the room was accessed from the outside. No elevator so you have to carry your luggage upstairs and we were on the 4th floor. The view was amazing! We overlooked the lake, trees and the city. Breakfast was good. The hotel is located at the top of a hill to the main restaurants below. Walking back is a work out!
Partner
10/10
Exceptional
23 Mar 2025
Solomon
Steep walk back from cod but loved the location
4/10
Poor
15 Mar 2025
Charles
Staff was not super accommodating even for small requests… the rooms desperately need to be renovated, the only thing this place has going for it is the proximity to town; frankly there are way better options for similar prices…
10/10
Exceptional
13 Mar 2025
Fletcher
We had beautiful view of Queenstown and the lake. Close to the restaurants and adventure activities in the area. Excellent night life nearby
Leisure Partner
2/10
Poor
10 Mar 2025
Peter

Filthy Room

Carpark is a mess - safer to park on the road. Room was extremely filthy. There was mould all over the bathroom ceiling, women’s make up on the bathroom door, a piece of dirty string for a laundry line, shower curtain also filthy. The room also was extremely noisy, I could hear the women talking in the next room clearly. And finally when I went to check out, I got asked how my stay was and I said the room was not cleaned properly and I got told to have a nice day. They obviously are aware the state of their rooms, yet don’t really care about guests feedback. Only positive that it’s close to town. Recommendation to anyone looking to book here. Don’t.
Self
6/10
Pleasant
08 Mar 2025
Patrick

Hotel needs improvements

The layout of our room, the location of the hotel and the quality of the food should make this a wonderful experience. However, our room was dirty, and the bathroom needs a major overhaul. In the restaurant the staff need to be trained better.
Partner
4/10
Poor
08 Mar 2025
Janet Ho
When we went to the hotel room, another visitor opened the door with his keys , I was shocked and was very embarrassed, because the receptionist made mistakes on it.
Leisure Family
10/10
Exceptional
04 Mar 2025
Prisna
Awesome service. Would visit again!
Leisure Friends
8/10
Excellent
03 Mar 2025
Kimberly
We liked the convenience of the property to the city center. We liked the gym! Very clean and friendly staff!
Leisure
10/10
Exceptional
27 Feb 2025
Julia
Very convenient hotel while visiting beautiful Queenstown. We stayed there both on the first day and last day. We were happy to come back
Leisure
6/10
Pleasant
27 Feb 2025
Verified traveler

Queenstown

Majority of accommodation was okay but bathroom facilities needed upgrading
Very steep hill climb back to hotel but loved Queenstown
Partner
6/10
Pleasant
21 Feb 2025
Ziad

An ‘ok’ stay

Overall the stay was ok. Staff were good. Good location with easy walking access to the town center. But the property is rather old, and it showed in the condition of the room. There was no AC in our block. Had to make do with a little table fan. Thought it was rather expensive for what we got.
Friends_and_family Friends
6/10
Pleasant
17 Feb 2025
Sandra
It felt like we were in a basement. Smelled like mildew and the carpets were stained. We had to lug our big suitcases up and down multiple flights of stairs.
Leisure Family

Location & surroundings

Heartland Hotel Queenstown
Stanley Street, 27, Queenstown, New Zealand

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Heartland Hotel Queenstown

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