Name: TRS Turquesa Hotel - Adults Only - All Inclusive
Address: Avda. Francia S/n Playas De Bávaro, Punta Cana, 230000, DO

10/10

Exceptional

24 Jul 2026

Yunilsa

Clean room, great dining options, swim up bar, staff and cleanliness.

2/10

Poor

24 Jul 2026

Yuval

This is by far one of the worst Resorts I've ever been in. First you have to understand that it's not a hotel nor a single Resort rather one part of a collection of Five resorts. TRS Turquesa, was the one I stayed in. I was assigned a room in the building across the lobby which was a two-story walk-up. No elevator. You might think it's a small problem but after a whole day at the pool, drinks, and aerobic exercise, to walk all the way back to your room and have to climb up two flights of stairs, it's not the most Pleasant experience. The key to my room was not working. My wife's was barely working. They try to fix it three times at two different times, but it still did not work. I just gave up and every time I needed to get to my room, I either played with the key or call somebody. Although it says it's all inclusive, it's not super accurate. There are only times at the day that you can go and eat. When you missed it, you missed it. There's no other place to eat. There are plenty of restaurants for sure and plenty of bars with alcohol. But when it comes to food, they are a bit stingy. I'll stop here, but there's more to go. Bottom line, you get what you paid for.

10/10

Exceptional

24 Jul 2026

Robert K

..

6/10

Pleasant

24 Jul 2026

Kevin

Whatever you do, do not go to Punta Cana in June or July. There is an infestation of sargasso algae on the beach that stinks. You will not want to go in the water. If you like bath water temps in the pool, you’ll love this one.

The

8/10

Excellent

24 Jul 2026

Allan Pagayanan

Staff are friendly and helpful

10/10

Exceptional

24 Jul 2026

Alicia

Our butler Francisco was amazing. I highly recommend Turquesa

10/10

Exceptional

24 Jul 2026

Oliver

This location was amazing and had more to offer than we expected. Super clean and great food. The best part was the service especially with our butler Norelis she was there to offer us assistance anytime we needed and always went the extra mile to help us have the best experience possible! We had been to the Cancun TRS and the service there wasn’t even comparable to how good it was at the punta cana location. Definitely will be returning.

4/10

Poor

24 Jul 2026

Kaya

This place is kind of scam. It should be all inclusive and all you can eat, everything is additional. They charge us $520 additional package at beginning. Quality is very low.

4/10

Poor

24 Jul 2026

Anna

If you are looking to book TRS Turquesa DO NOT BOOK! Definitely not 5 star treatment.

Food was good. Beach was full of seaweed they never attempted to clean it. Rooms were clean and big but very basic . Butler service was minimal basically just book your dinners. I had a small issue that should have been easy to accommodate and they didn’t care. Went to management and same thing no one was accommodating. The workers were hit or miss some gave great service but most just gave mediocre. They would tell us how they work 12 hour shifts 12 days a week before getting a day off. I feel like this is a reason for hindered service.
Beware if the welcome breakfast! That is to sell you a timeshare!

10/10

Exceptional

24 Jul 2026

Blenda

Please take care the cats. And feed They need help and support. They jottings is beautiful in the property

10/10

Exceptional

23 Jul 2026

Shawn Tyrone

Everything was lovely

10/10

Exceptional

23 Jul 2026

Aliesa Marie

Loved this hotel

10/10

Exceptional

23 Jul 2026

Matthew

I do not have one complaint about the Palladium Resorts in Bávaro. I would visit again.

2/10

Poor

23 Jul 2026

William

No service, terrible food, no activities, I will never go back to any of the palladium properties.

8/10

Excellent

23 Jul 2026

Mariselle

Hermoso lugar un sueño para cualquier evento solo y acompañado 100

10/10

Exceptional

23 Jul 2026

Keshonda

The rooms are amazing, staff is great, overall an amazing vacation.

2/10

Poor

23 Jul 2026

Vivian

Full bugs the bed

8/10

Excellent

23 Jul 2026

trung

everything so far so good ,clean room ,foods drinks all inclusive very good ,services and staffs well done very happy .The only thing is the beach has too much sea wee can not enjoy at all only seat and relaxed on the sand .

8/10

Excellent

23 Jul 2026

Ananitra

We enjoyed a very good experience at TRS! We walked in and instantly felt welcomed and the bar serves a great rum punch!

Our butler Francisco is the absolute BEST💯 💯💯💯

Our room 5301 junior suite with a swim up pool and access to private bar a food truck was a plus!

The steakhouse on beach served us a delicious salmon and mashed potatoes!

Our train ride to the other resorts was amazing 👏 The nightly entertainment was vibrant!

8/10

Excellent

23 Jul 2026

Antonio

My stay at TRS was a great experience. My butler Randy was excellent. in room dining not answering my calls multiple times was a bit frustrating. at one point i had to call the operator so that they could get in room dining on the phone for me, which she did. i didnt get her name but she was very helpful. The pool staff at the 55 building i was staying was great, i’ll miss them, they were awesome.

10/10

Exceptional

22 Jul 2026

Danick

Encore une fois nous sommes heureux d'avoir été à ce merveilleux resort. Entre 25 et 30 fois que nous y allons et nous sommes aussi heureux que la première fois. Le personnel, nos amis maintenant nous font vivre ue expérience formidable à chaque fois. Des attentions spéciaux pour nos cafés dans le lobby, par les serveuses et serveurs aussi aux restaurants... Ils ont toujours le sourire dans le lobby autant par nos barmans que par nos serveurs, serveuses..La nourriture toujours aussi excellente et le service exceptionnel !! Je dois mentionner aussi et surtout le service exceptionnel de notre butler Melky qui rend notre voyage à la hauteur de nos attentes. Nous avons étés dans plusieurs resorts dans le sud et maintenant nous allons toujours au TRS CAR UN RESORT EXCEPTIONNEL !! On vous aime Nancy et Danick 💖

10/10

Exceptional

22 Jul 2026

Kristen

The property was beautiful. Access to all resorts was such a perk. Restaurants were fantastic. But most of all the staff were super helpful and friendly. Ray was our butler and we will be requesting him on return. He took care of everything for us (dinners, spa, entertainment, general questions). The use of the WhatsApp was so convenient and Ray responded almost immediately. Other staff that made our trip wonderful was Felix at the front, Nancy in bld 55, and of course Rafael the pool bartender to was super attentive and fun.

Friends

8/10

Excellent

22 Jul 2026

Jeanne K.

The property is very beautiful and the staff was friendly for the most part. I think they need to improve the service at Helios restaurant, the staff there is super slow and not very friendly at all. The staff at the sports bar was not nice at all, they would not answer a single question. The spa is amazing, if you get the chance , please get a massage . The employee Ray was extremely helpful , he kept us informed with all activities and answering our questions promptly. We absolutely loved the French restaurant, and the 2 Italian restaurants in the property. Our experience at Porto Fino restaurant was absolutely amazing. I did not feel safe at the beach, people were constantly trying to sell us drugs .

Family

10/10

Exceptional

21 Jul 2026

Michael

The POP staff was amazing! Our butler, Edward, did an incredible job helping me plan each experience, and making sure that we took advantage of any deals or specials we qualified for. The food was great, especially La Boheme. We went for our honeymoon and stayed for 7 days and 6 nights. We didn’t want to leave. We will definitely be back. P

Partner

10/10

Exceptional

21 Jul 2026

José

Excelente atención y servicio al cliente. La comida deliciosa.
Super recomendado el hotel.

Partner

2/10

Poor

21 Jul 2026

Jayaditya

Not a very helpful staff. Only the property is good but zero help for people. There management team is never available to help resolve anything.

Partner

10/10

Exceptional

21 Jul 2026

Benjamin Toutcha

The property was great and very big

Partner

10/10

Exceptional

21 Jul 2026

James

The property is beautiful and the resort and room was spotless. The hotel was about 30 minutes to the airport, but before leaving I contacted the hotel about taking a shuttle. I was told to just take a taxi once we arrive and that the cost was around $35. That worked well. If you want a shuttle back to the airport for free you have to book it at the time you book the room. I didn’t know that so we took a taxi back. Our swimout suite in building 58 was large and kept really clean. We had the swimout pool to ourselves most of the time. It was quiet and we had covered chaise lounges and daybeds by us with a bar within a four minute walk. The main pool was beautiful with a swim up bar, but get there before 8:30am if you want a covered lounger. The beach was nice, but the seaweed made the water inaccessible. Restaurants were good, bars were great. LaBoheme and Italian weren’t as good as Kusko. The Chic Cabaret show was amazing, but the food wasn’t great. I’d still recommend going.

Partner

10/10

Exceptional

21 Jul 2026

Eric

My stay at TRS Turquesa was excellent Randy was excellent guide for the amenities that the location has very helpful at booking a restaurant very knowledgeable very helpful. Highly recommend.

Partner

10/10

Exceptional

21 Jul 2026

Kelly Ann

Randy is an excellent butler!! Bryant is an excellent server at the restaurants and Williams is fun at the pool!! This is my third time and the staff is fabulous and so friendly!! Kusko was out favorite restaurant! We will be back:) Thanks for a great time!!

Friends

6/10

Pleasant

20 Jul 2026

Monica N

Landscaping and resort are beautiful food is a very good but rooms are outdated and need upgrading. Staff can be nicer and more helpful and the butler assigned to me was the worst, horrible at communicating and only seen him once through the 5 days I was there. The day I left asked for someone to come take our luggage to the lobby and no one ever showed up I had to carry luggage down 2 flights of steps. Very low key resort not a lot to do. I would not stay here again. Needs some improvement

Family

10/10

Exceptional

20 Jul 2026

Jesus De

Maravilloso staff.

Partner

10/10

Exceptional

20 Jul 2026

John

It is very quiet with lots of pools and no kids. If you want additional dinner options you can walk/grab a golf cart to the other resorts and then get back to your adults only side. The staff was phenomenal, food was great, and the resort is beautiful.

Friends

4/10

Poor

20 Jul 2026

James

The property was ok. The room had a ant and Waterbug problem

8/10

Excellent

20 Jul 2026

pedro

We enjoyed our stay at TRS Turquesa Royal Suite #5328 with access to swim-up pools.

Our butler, Rodney was very pleasant, attentive and reached out to us multiple times a day via WhatsApp (Comm method) providing resort activity schedule and amenity options and to make himself available to assist with dinner reservations etc.

The resort is kept immaculately clean, while part of the beach was experiencing sargassum issues, the swim-up pools where crystal clear clean while there.

Areas of improvement:

Food:
While offerings were plentiful no single dish stood out.
We did the French restaurant for dinner and while it was a good meal, it could be better.

Room:
Air conditioner could be a tad cooler, while the ceiling fan helps, a degree or 2 lower could improve comfort.

Drinks: The bars offer high-end brands.

Staff:
Overall staff were professional, polite, attentive, most we interacted with spoke English, but seemed to lack the enthusiasm to engage with visitors and maybe have a laugh or two. Not a bad thing or a good thing, just an observation I made during my first stay there.

Overall, I would visit TRS Turquesa Resort again

Partner

10/10

Exceptional

19 Jul 2026

Randolph

I travel alot and these were some of the cleanest rooms ive seen yet. Every staff member was friendly. I mean everyone! The pool was cleaned daily every morning. Hot tub was clean.

Partner

8/10

Excellent

19 Jul 2026

Mari Cruz

In the initial arrival they would tell you they'll give you a “tour” of the resort so you can become familiar with the land. DO NOT GO. We spent 3 hours on said “tour” in one area while they tried to sell us a VIP package. We kept saying no and we wanted to go back to the room but the staff wouldn’t let us. Other than that, the stay was good. Very calm environment, no parties or activities on property. Food was okay.

Partner

10/10

Exceptional

19 Jul 2026

Jorge

Las actividades muy pesimas y nada de música

Friends

10/10

Exceptional

19 Jul 2026

Bibek

Everything were excellent except food and restaurants were super hard to get reservations plus the foods were okay.

Partner

8/10

Excellent

19 Jul 2026

Yoslaini

Administrators need to keep eyes in how the property is maintained and verify the speed at which the customer is assisted with any request.

Partner

10/10

Exceptional

19 Jul 2026

Judith

I had a Jr Suite facing partial ocean and pool. Private Jacuzzi in the terrace. Clean room, staff very friendly and helpful. The only set back is that the facility takes 2-3 hours of your time to sell membership to all of their worldwide locations. Not a bad deal, but it took away from my short vacation. And if the airport offers you free or discounted excursions, it’s a catch!!! Especially Hardrock Hotel also trying to sell you membership.

10/10

Exceptional

18 Jul 2026

MILCIA

Great stay. Great experience

Partner

10/10

Exceptional

18 Jul 2026

jarreckus

I loved this place any small problem I had they took care of it right then!!!! They treat you like family. I’ll definitely be back!!!

Partner

6/10

Pleasant

18 Jul 2026

jacqueline Dee

The resort is beautiful and clean, but the ocean was not useable due to sargassum (seaweed ), so a big part of going there was inaccessible. Being an American that doesn’t speak Spanish was an issue much of the time. Communication was difficult and made situations cumbersome and in efficient. The restaurants were just so/so. I’m not a buffet person, but due to language barriers, the buffets tended to be the better option, as any questions to the service staff were poorly answered or not answered at all. There was no coffee or cream available on most of the resort. I’m not an espresso person, so i missed the ease of going to the hotel lobby for coffee and creamer. Also, the room did not get cold enough. I turned the AC down as far as I could and still had to sleep with no blanket or sheets. Without having the enjoyment of the ocean, most of the trip left little to do. Eating and drinking were about the only activities to engage in. It would have been much better if the resort offered some type of rental to explore the resort with. They also try to get you to come to some kind of sales push. I’m not sure if they were trying to sell time shares or enlist you into their exclusive travel program for Palladium resorts, but it was annoying. In conclusion, asan American from Ohio, a trip to the Gulf Coast of Florida would provide the same beautiful turquoise waters and soft white sand, but less hassle of international travel and communication barriers.

Partner

10/10

Exceptional

18 Jul 2026

Mary

Our week at TRS was absolutely amazing. Luiyi had us entertained all week by the pool. The food was out of this world! Rodny our butler was phenomenal and so accommodating. Our sweet house keeper Ruthie was pure joy to be around!!! We will def stay again with TRS!!!!

Business Family_with_children

10/10

Exceptional

18 Jul 2026

Amelia Maryse

This place was absolutely beautiful! Very helpful staff and if you forget anything while packing, more than likely they have it at the resort. Rodolfo, Jean, and all the other staff were extremely helpful and welcoming!

Friends

2/10

Poor

17 Jul 2026

Eleuterio

Un restaurante a la carta el paisana 3 horas esperando el plato principal y luego me dicen que se les acabo si queríamos otra cosa optamos por irnos y no comer nada ya que era muy tarde.Los postres en los buffet de mala calidad.La limpieza muy buena Elizabeth la que limpiaba el cuarto excelente.

Partner

10/10

Exceptional

17 Jul 2026

Michelle

We loved our stay. Our junior swim up suite was amazing. Our butler, Edward was great, very nice and reached out everyday and helped us with anything we needed which was very helpful. Felix was also amazing and helped us get around the resort day and night and helped us with our bags to the room and back and was very respectful and made us feel very welcomed. We would definitely come back.

Partner

2/10

Poor

17 Jul 2026

Steven

A lot of resorts were noticing are following this trend, claiming it is a 5 star property, charging the price of a premium property. When in reality it is a small resort, in which you have to travel to the sub par 3 star resorts along the rest of the property for and activities. The annoying part is that if you don’t constantly tip, the drivers in the cart will skip right past you or if you don’t speak their language. Half the time spent is walking to different places, for example one night we had to walk from the sports bar to our room 57XX, and at-least a 30 minute walk at night. Another annoyance is that, for a 5 star property I don’t come here to get harassed by salespeople people on my time off especially, when you decline. Their timeshare sales people are right at the front entrance of the hotel lobby and along the pathway for you to get food, the beach, the bar and pool. Strategically placed. So we had to find alternate routes to get passed them, which is annoying. Why do I have to actively avoid these people, I understand for a cheaper resort 2/3 maybe a 4 star but come on. Also, no transportation is included, which was a surprise as it IS CLEARLY STATED in their ebutler service. We come to find out since we did not book directly, we did not have access to our butler until we got to the property, so we had to wait another day for our amenities. Overall disappointed and lesson learned, also Check the room completely when checking in. We found stains, hair in the tub…

Partner

10/10

Exceptional

17 Jul 2026

Timothy

If you ever stay at TRS in Punta Cana and have Butler service ask for Rodny!!!!! He’s the best! You will not be disappointed.

10/10

Exceptional

16 Jul 2026

Amalia

Rodney was our butler and he was very attentive to our needs. There were three pools on the property, one that was more active and two outside the rooms that were quieter. However there were other pools you could access on the resort as well just in other hotels. All the pools had a bar accessible. There was sargassum which is to be expected in July, so the beach wasn't ideal. The food was okay, just what you would expect from an all inclusive in punta cana. Las Torres was the best buffet, GO THERE FOR BREAKFAST! There were alot of food options, and each building had a bellboy who would call a cart for you to take you wherever you needed to go. The best restaurant was the italian \"tentazione\" and the hibachi \"sumptuori\". Skip the french \"la boheme\"

Friends

8/10

Excellent

16 Jul 2026

Clara

Our butler Edward was amazing and super helpful throughout our trip and made life super easy and relaxing

Partner

10/10

Exceptional

16 Jul 2026

Matthew

Everything was superb

Family

10/10

Exceptional

16 Jul 2026

Joshua

Edward was our butler and he was fantastic. He made sure we had everything we needed at all times!

Family

2/10

Poor

15 Jul 2026

Darrian

My first day there my butler never explained to me how room service worked or set up my app for me. The second day after getting setup the internet didn’t work so I didn’t get my late night order. My butler response was an 1hr to 2 hr delay. I would not come back here . A lot of money waisted

Family

8/10

Excellent

15 Jul 2026

Lindsey

The only reason I am leaving 4 stars instead of 5 is because when you first arrive and check in, if you have never stayed at the resort or its sister resorts before, you will be forced into a timeshare presentation that they say isn’t a timeshare presentation. Trust me, it is. It took up almost 5 hours of our first day there. Ruined the morning and afternoon and tbh made me and my partner feel uncomfortable. We were told by other guests later on that they got out of those presentations by telling the workers they had filed for bankruptcy and couldn’t afford it- so that’s my recommendation to anyone visiting for the first time.We loved Sumtoris hibachi, and the Mexican restaurant La Adelita. Our butler Randy was great and super helpful. Jean Carlos and Julio also helped us out with our excursions and airport transportation- both men were super helpful and kind. If you have the opportunity to see the show “chic cabaret” I would. It was one of the best shows I’ve ever seen. Everyone did an amazing job. I highly recommend this resort if you’re looking to relax and unwind. One last thing- we were told on Expedia it was an “adults only” resort. That is not the case, the property has 4 other hotels on it apparently and they are children friendly so when you went to the restaurants or walking around - you will be around kids. Didn’t like that misleading “adults only” point, when it’s not adults only. It was mildly surprising

Partner

10/10

Exceptional

15 Jul 2026

Bryce

Our Butler Edward was the most amazing butler. He was very reliable and great all around, extremely helpful. I highly recommend when you visit request Edward for your butler service.

Partner

10/10

Exceptional

15 Jul 2026

Sophia

We had an amazing stay in the Romance Suite at TRS Turquesa Punta Cana! The resort was beautiful, the room was wonderful, and the service truly made our vacation unforgettable.

A special thank you to our butler, Rodney. He was incredibly helpful, respectful, and attentive throughout our entire stay. He made sure all of our needs were taken care of, whether it was assisting with reservations, checking in on us, or making sure we had everything we needed to enjoy our trip. His professionalism and kindness made us feel genuinely welcomed and well cared for.

We truly appreciated everything Rodney did for us and would highly recommend staying at TRS Turquesa. We can’t wait to come back!

Friends

8/10

Excellent

15 Jul 2026

Margaret

It was nice but they could do better with the food, staff was amazing!

Partner

10/10

Exceptional

15 Jul 2026

Maria Guadalupe

Edward nuestro mayordomo excelente servicio!

Partner

10/10

Exceptional

15 Jul 2026

Fekadu

At TRS, we had an amazing vacation time that made my wife's birthday unforgettable experience. The food & drinks, the pool and the beach made our stay fantastic.
We would had highly appreciate Mr. Edward, our Butler, for his organized plan via Whatsup as to the activities and places to dine in. His role in decorating our room for my wife's birthday was a surprise to us and hence we wanted to say \"Muchas Gracias\". The pool bar guy Mr. Rafael made our experience with TRS another amazing event... Thank you for all hardworking folks @ TRS.

Partner

10/10

Exceptional

14 Jul 2026

Perla

We had a wonderful time all the staff were so helpful and friendly. Would definitely recommend. Food was amazing.

Family

10/10

Exceptional

14 Jul 2026

Gabriel Rosa

relación calidad, precio 9.5/10. El personal fue top notch. Nuestro mayordomo Rodney, fue súper amable, atento hizo que nuestra estancia fuese una experiencia. Los bares, de calidad y completos. Los restaurantes a la carta siento que pueden mejorar un poco.

Partner

10/10

Exceptional

14 Jul 2026

Melisha

My boyfriend and I went for our birthday celebration and loved it. Both the adult side and the family side. Absolutely no complaints.

Partner

10/10

Exceptional

14 Jul 2026

Tiffany

Great resort! Rodny and Jacobs were both very helpful throughout our entire stay. Would definitely stay there again.

Friends

10/10

Exceptional

14 Jul 2026

Benjamin

Edward Is the absolute BEST concierge host EVER!!! Ask for him he is a miracle worker.

Friends

10/10

Exceptional

13 Jul 2026

Jeffery

Rodney our butler was great!

Partner

10/10

Exceptional

13 Jul 2026

Michael

Very friendly and staff and and clean facility, didn't care for the solicitation for the timeshare , really nice guy just wasn't necessary was on vacation not shopping for anything else.

Partner

8/10

Excellent

13 Jul 2026

Tara-Lyn

We had a nice stay here, our butler, Edward was great and make sure we always had what we needed. Highly recommend getting the butler service. The restaurants were all very good, buffet was ok so we made sure to eat from the menus.

Partner

6/10

Pleasant

13 Jul 2026

John

Not great. 6 stays at TRS in last 8 years. The hotel has changed and not for the better. It has always been a 4 star hotel. 5 years ago, I felt like I was getting 5 star value from a 4-star resort. Now, I feel like 3.5 star value from a 4 star resort. Some examples. Check in used to include a welcome drink and cold towel, now it is a sales pitch to add $130 a night to upgrade to the \"Travel Club\" which provides questionable benefits. Room service often forgot to include some of my order. Bars have no coconut water available. The staff are very nice, but approximately 1/3 do not speak English. If you cannot speak Spanish, this may not be the right resort for you. Not a terrrible experience, the issue for me is that they used to be so much better.

10/10

Exceptional

13 Jul 2026

Rod

The TRS property was amazing . The hotel room and food was all amazing. Edward our EButler took amazing care of us from lining up reservations for dinner to helping us the questions promptly with all of our requests. Thank you Edward.

Rod

Partner

10/10

Exceptional

13 Jul 2026

Israel

1. Verificar que la habitación tenga todo, ejemplo en la mía falto las dos batas y un par de las chancletas de las batas. Se reporto pero no las proveyeron.
2. Que lo equipo este funcionando, ejemplo la plancha de vapor en mi habitación no funcionó y la reemplazaron una vez se reporto.
3. se reporto que el lavamanos no estaba bajando bien y este no se arreglo.
4. Un excelente servicio en la seguridad, intervinieron en una situación y tomaron el control en asegurar que el huésped estuviese seguro y se sintiera seguro en lo que restaba la estadía. (+10)
5, Check-in & Check-out excelente (+10)
6. Servicio y calidad de comida en los restaurantes (+10)

Self

10/10

Exceptional

12 Jul 2026

Jose

Hotel was great. Beach great. Food was descent. The shuttle to and from hotel with the company destination was terrible.

Partner

8/10

Excellent

12 Jul 2026

Laura

This was our first time at a TRS. Everything went smooth from check in to check out. Edward our butler was wonderful in assisting with reservations, towels, etc. After we checked in, we were asked if we wanted breakfast and a tour the next morning. We agreed as the property is very big. What we didn’t get was a tour, we received a 3.5 hour sales pitch to join their travel club. Totally like the car sales dealership that drug on and 3.5 hours later, we finally got back to our vacation after politely saying no.

Casino is meh. Pool and ocean are great. Bartenders are great, however you could tell the difference of treatment being we spoke English.

Food was ok. Some restaurants were better than others.

Spa was worth it. CHIC Caberet a must do.

However, adults only is not the case here as it connected to 3 other properties and we share restaurants. We went to the steakhouse and kids, babies every where. The breakfast buffet, kids running around and parents not caring. They say kids can’t come onto the TRS property but we literally sat on our balcony and watched parents walk their kids around our pool and area. It also appeared teenagers did our silent disco and did not have the TRS bracelets on. It was very disappointing as we’ve been to other adults only resorts and never had to worry about kids running around and having teenagers around.

Although the property was beautiful, we most likely won’t return to this property.

Family

10/10

Exceptional

12 Jul 2026

Brendan

Amazing resort, clean rooms, clean outdoor areas, private concierge makes the experience. No bugs either.

Partner

8/10

Excellent

11 Jul 2026

Michael A

This was my first AIC experience and it was good. The food Selections, staff and property were all great. Went here to celebrate two occasions, birthday and anniversary , and it felt like good pick. It was chill and not as crowded, which is something we wanted.

Partner

8/10

Excellent

11 Jul 2026

Destinee

Staff someone STOLE out of our room still waiting to her back about the investigation!Friendly staff at all bars ! We had an amazing time .Wish our butler was more active we didn’t really get the same service as our butler changed . I would love to give them five stars but the stealing is not cool ! So I’ll give the overall experience a 7/10 would definitely come to DR Again maybe try different resorts

Family

10/10

Exceptional

11 Jul 2026

Lakisha

Edward took such great care of me.

4/10

Poor

10 Jul 2026

Rebecca

The property its quiet and well maintained. Most of the staff is friendly but be prepared for aggressive salespitches for time share presentations and spa packages. You will be accousted regularly on your way to the beach and if you politely decline, they will follow you and keep asking.

Partner

8/10

Excellent

10 Jul 2026

Tina

The staff were friendly and helpful. Our swim up room was clean and well maintained. The pool bar was inviting and served great drinks.

Partner

10/10

Exceptional

10 Jul 2026

Jackson Richard

A good relaxing vacation. Not too crowded and great food.

Partner

10/10

Exceptional

09 Jul 2026

Markeitha

The staff here were amazing. The resort was beautiful and very polished. I had the pleasure of having Rodney as my butler. He answered all my questions and help with any of my needs throughout the stay. Any help booking excursions, events or dinners he was on it. I enjoyed my solo trip!!!!!

Self

8/10

Excellent

09 Jul 2026

Jesus

Beautiful view from my room. Nice people. Very clean resort.

Partner

10/10

Exceptional

09 Jul 2026

Claudia

Hotel was excellent, clean, butlers were no where to be found. Restaurants are very hard to book for reservations. If you miss a minute they don’t wanna take you. Breakfast and lunch was excellent. Restaurant foods not soo good, lamb, steak not fully cooked. Pool is excellent

Partner

4/10

Poor

09 Jul 2026

Jenny

The people driving the shutter is very nice and friendly, the people at the bartender in the lobby is nice. The food at el dorado, kusko, paisana, Helios is delicious. We love behique buffet, Las torres.

The rest of the restaurant food is salty. The room is smell. We would request the first floor but they put us at the third floor on first day.

It would be nice if more English spoken staff. The butler is not helpful. We ask for shop to buy souvenir gift he didn’t show us the one by the beach.

We like the family select. The bamboo and Lola is a long wait like 1 1/2 hrs. for the food to bring out. I like the store inside the resort , we buy a lot of jewelry and clothing.

At the chic entertainment is enjoyable that we have free entrance. It should have more shows at night. The pool is too small for us because half of the pool is too deep that we can’t swim.

Family

10/10

Exceptional

09 Jul 2026

Vivian

There are several resorts within the security of this property. We had access to these properties as well. Our location was adult only. It was quieter without the presents of children. Excellent beach. Dining in their different restaurants was awesome. Lots of trams to move you around the property, especially when dinning. We preferred to walk many time to get our exercise in, especially after dining. The entertainment crew was great. Lots of pool activities. The pool spinning class was very popular. The staff was truly welcoming from the concierge at the hotel entrance to the housekeeping staff. Would definitely return to this resort/hotel location.

Friends

10/10

Exceptional

08 Jul 2026

cara

Had a great stay! Would come back and we don’t usually stay at the same place twice! Food was great, drinks were top shelf room was perfect. Use of other resorts was a nice perk as place is huge! Upgraded to preferred was well worth it just for the Bali beds on the beach.

Partner

6/10

Pleasant

08 Jul 2026

SHADMA

The butler Randy was the only great service in the hotel . The whole experience promised on Expedia of a 5 star hotel was a fake .
Restaurant food was terrible except kusko and Italian
Room service delivered after 3 hrs and always the wrong order we literally got stale bread .
After 2 days we got upgraded to swim up room
Room was ok and Randy was fantastic
Everything else was just terrible

Family

10/10

Exceptional

08 Jul 2026

Vanessa

We had a great time at this resort. We felt the vibe was nice not noisy but not too quite. Staff was amazing especially our butler Norielis. She was excellent, helpful, always availble and went above an beyond to help celebrate my husband's birthday. We look forward to making plans to return.

Partner

10/10

Exceptional

08 Jul 2026

Sashakay

The trip amazing and the staff was so helpful and pleasant. I would definitely visit TRS again.

Partner

10/10

Exceptional

08 Jul 2026

dejan

overall it was a very nice trip, we would do it again

Partner

6/10

Pleasant

07 Jul 2026

Frankie

I went to TRS to celebrate my 15 year anniversary to what thought was a 5 star hotel. The rooms were out dated and the service was slow.

Partner

10/10

Exceptional

07 Jul 2026

María

El servicio y atención es muy buena

Family

10/10

Exceptional

06 Jul 2026

Ardi

Great resort in Punta Cana. The staff is extremely helpful. The place is beautiful, very well maintained. There are multiple pools and a large beach area.
The restaurants I went to were great and very easy to book thanks to Ray, who was very helpful and answered all the questions we had.
I recommend this resort to everyone.

Family

10/10

Exceptional

06 Jul 2026

Tracy

I would Absolutely return here! The staff was amazing! The drinks superb! Top shelf all inclusive great staff beautiful room!

I only Wish the pools had 24 hr access other than that no complaints

Also when arriving book your dinner reservations so you’re not stuck eating buffet the entire stay

Friends

10/10

Exceptional

06 Jul 2026

HELEN

I truly enjoyed my stayed. The staff is friendly and helpful.

Self

10/10

Exceptional

06 Jul 2026

Japhia

This was our 1st stay at this resort and it was top notch. From the greeter, to checking in and the rest of the staffs. My butler was very knowledgeable and helped us with any request as booking our dinner reservation throughout our stay. I will definitely be back and being a member. Perfect adult resort!

Partner

10/10

Exceptional

06 Jul 2026

Gabriel Marius

Having a butler was helpful.

Family

10/10

Exceptional

05 Jul 2026

Ishan

Everything was great. Breakfast buffet was the only disappointment.