Name: Grand Palladium Punta Cana Resort and Spa All Incl
Address: C/ El Cortecito, Playa Bavaro, Higuey Republica Dom, 23000, DO

10/10

Exceptional

18 Jul 2026

Sukhpreet

Everyone was incredibly kind and accommodating. They were always smiling and eager to assist. The food was delicious, and everything tasted fantastic. The restaurants and buffets were beautifully decorated, and the food was excellent. All the bartenders knew all the drinks and how to make them. It was amazing and I would definitely recommend coming here.

Family

10/10

Exceptional

18 Jul 2026

Ilir

Clean rooms and excellent food

Family_with_children

10/10

Exceptional

17 Jul 2026

Dara M

Luis was the concierge staff assigned to Expedia guests. He was responsive and professional. He ensured that our vacation was special and we were treated very well!

I picked this resort because of the Baby Club services. My one-year old daughter had a blast with the Baby Club staff and they took amazing care of her. Carome was her 1:1 teacher and she was so attentive to her, which was a relief as I took some mommy time at the spa and the beach.

I highly recommend!

Family_with_children

6/10

Pleasant

17 Jul 2026

Maria Fernanda

I was told the room I booked was too small for 4 ppl and encouraged to upgrade. I upgraded and was beyond disappointed the tub kept overflowing although i never used it. The room smelled like mold.

Family

10/10

Exceptional

17 Jul 2026

Isatu

Luis Mateo was great. He did so well help us through all the visit our stay he’s a great team to the Expedia.

Family_with_children

4/10

Poor

17 Jul 2026

Marlon

The staff was super friendly, the room was clean but the bathroom specifically the tub and walls in the shower were not cleaned properly. It was super crowded buffet specially at dinner time. You have to lined up to enter. Now the restaurant à la carte that was something else. Good food good drinks good desserts. Just make sure to make reservations for them.

Family_with_children

10/10

Exceptional

16 Jul 2026

Gary

Everyone was friendly and helpful throughout our stay. Will stay again!

Family

6/10

Pleasant

16 Jul 2026

Gisselle

Staff was pretty rude and dismissive.

Partner

8/10

Excellent

16 Jul 2026

Viraj

The check-in process was very easy. The property is clean but the rooms need updating. The bed was comfortable. Food was ok. If you are going, I would recommend you make a reservation for the restaurant before you arrive. I had a reservation through Expedia, and I still had a difficult time. We were told at the Hibachi Restaurant that we were already there. Still not sure what happened but they did accommodate us. They have no restaurant open 24 hrs, like most all-inclusive resorts. Need to work on Entertainment.

Family_with_children

8/10

Excellent

14 Jul 2026

Johnathan

The room wasn’t up to par but the resorts was clean, the staff were friendly and very helpful, and the food was good.

Family_with_children

2/10

Poor

13 Jul 2026

Jesús

No me gustó nada

Family_with_children

8/10

Excellent

12 Jul 2026

Yuko

I would like to mention that Expedia representative at the property, Luis was very helpful. He went extra miles to make sure for our staying would be comfortable and memorable.

The buffet restaurant at the property during the lunch was madness. The staffs were working so hard non stop but it clearly understaffs with overcrowded. So we visited Poseidon restaurant at Palace instead for lunch and it was peaceful.

Overall, all the staffs at the properties were friendly and helpful. We had great time.

Thank you!

Family_with_children

10/10

Exceptional

11 Jul 2026

Angela

All the staff was very helpful ..

Family

10/10

Exceptional

11 Jul 2026

Petar

Luis Mateo was our host and he did everything right for me and my son from the time we came in to the time we were leaving. Whenever he saw us on the property he would ask us if everything was good and if we need anything. So far this was the best host we ever had. We wanna say thank to him and everyone else. Also everything in Palladium in general was awesome. We been to this property before and we will come back again.

10/10

Exceptional

11 Jul 2026

Daniel

Really great service nice clean room close to everything pool, beach, restaurants

Family_with_children

8/10

Excellent

11 Jul 2026

Alicia

The staff were very friendly and helpful. My concierge, Cesar was great and made sure we had everything we needed.. This hotel complex has a few buffets with good variety of food, the restaurants were not that great with the exception of the Hibachi which was phenomenal. Plenty of activities during the day and night. Overall, great place to vacation.

Family_with_children

8/10

Excellent

10 Jul 2026

Russell

The friendly staff

Family_with_children

6/10

Pleasant

10 Jul 2026

Steven

Make sure to tip the staff for better service.

Family_with_children

10/10

Exceptional

09 Jul 2026

Mariery

The experiences was amazing! The restaurants, buffets, bar and all the food in general was delicious.

Partner

8/10

Excellent

09 Jul 2026

Dominique Charbonneau

It’s not the first time I stay at the Punta Cana resort but the third time. Everything was amazing but the food is not as good as last year … most of the food was to bland not enough flavor. Hopefully when I go back they’ll have modified the food flavors to a better taste.

Friends

10/10

Exceptional

08 Jul 2026

Perla M De Jesus

Exelente estadía !! En toda las áreas Exelente servicio todos son muy amables y muy atentos, siempre pendiente si necesitaba algo. El hotel súper hermoso !

Family_with_children

10/10

Exceptional

08 Jul 2026

Sasha

Friendly Staff

Partner

6/10

Pleasant

08 Jul 2026

ana

T

Family

8/10

Excellent

06 Jul 2026

Shanah

The check-in to guest services transition could have been better organized. The jacuzzi in my room didn't work properly. It was serviced, but still didn't work properly. Very nice room otherwise. I don't drink alcohol. There were several occasions where I was given Pina coladas with alcohol even though I voiced loud and clear that I don't want alcohol in my drinks. You could hear festivities in the hallways when you were sleeping. Best restaurants were Los Torres and the Japanese restaurant. Very little English is spoken and understood, which leads to misunderstanding. I enjoyed the trip overall.

Self

8/10

Excellent

04 Jul 2026

CLAUDIA

Very good for kids, the food was good & luis at the front was very helpful with everything!

Family_with_children

10/10

Exceptional

04 Jul 2026

Jessica Cruz

Mas actividades en las picinas

Partner

6/10

Pleasant

03 Jul 2026

Dayasharan

We are vegetarian and the were very shocked to learn very limited choices of vegetarian menus at all the restaurants. Please be considerate and add vegetarian options.

Family_with_children

8/10

Excellent

03 Jul 2026

Zaira

The employees were very nice for the most part

Self

10/10

Exceptional

01 Jul 2026

JUAN Manuel ORTIZ

Excelent service, this is a real all inclusive, I really enjoy it!

Family

10/10

Exceptional

01 Jul 2026

Aswathy

The resort was really good than i expected. We had nice time there and the thing that amused us was the friendly staff and their excellent service. They even gave us a complimentary spa that was awesome. Totally worth it and good experience.Food was really good and delicious.

Partner

8/10

Excellent

30 Jun 2026

Odadis

No me gustó que las sillas de la piscina siempre estaban ocupadas con toallas sin que nadie las estuviera usando pero entiendo que quizás se deba al no tener control con ticket de toalla las personas las reservan y se marchan a otro lado

Family

10/10

Exceptional

30 Jun 2026

Giselle

Family friendly, staff were helpful and always willing to help, hotel was in good shape, the room was comfortable, clean, food was good, the only complaint I have is that there really wasn’t any nights entertainment, they had a small outdoor show for little kids the first 2 nights of my stay, the third night they put some loud music in the stadium which lasted maybe 20 minutes but nothing else really, the forth night there wasn’t anything at all that I knew off. Also the pool closes early at 7pm I believe, so there isn’t much to do at night at all, unless you are into gambling or drinking in bars, they have a casino in the property and several bars.

Family_with_children

10/10

Exceptional

29 Jun 2026

Mayda

Super

Friends

10/10

Exceptional

25 Jun 2026

Malachi

Whaaaa whaaa whaaaa

Partner

10/10

Exceptional

24 Jun 2026

Cristian

Our recent stay at the Grand Palladium Punta Cana was absolutely incredible, largely due to the exceptional service provided by Luis and Dariel. From the moment we arrived, they went above and beyond to ensure we had everything we needed.

Family_with_children

10/10

Exceptional

23 Jun 2026

digna

The room was clean the staff was amazing I will book this hotel again it was very good

Family_with_children

10/10

Exceptional

21 Jun 2026

Martin

Todo es servicio alimentación y atención de todo el personal fue muy especial Luis representante de Expedia y Gina y todas las demás personas camareros agente de bienvenida todo es excelente
Hicieron este paseo espectacular Gracias

Self

10/10

Exceptional

20 Jun 2026

Yathira

Yudelka y Miguel fueron espectaculares! Un servicio especial y de gran atención. Ame
Ese hotel

Partner

4/10

Poor

19 Jun 2026

Denise

The bar and staff were great. Adult pool was nice but some brought their children/grand children and no staff asked them to go to the family pool. The bar and staff were very nice as well.
However we had problems with our room. We were plagued by super large cockroaches. The kind that make you scream. We had to leave the room to find help and sometimes a person came sometimes they didn't as the roaches showed up at night or early morning. No sleep for us

Family

10/10

Exceptional

17 Jun 2026

Nelson

Beautiful place I love all the restaurants and everything

10/10

Exceptional

17 Jun 2026

Anabell

the room was clean and the food was amazing

Family_with_children

10/10

Exceptional

16 Jun 2026

Aricides

Staying in this hotel was a good decision, excellent hotel, the staff were very helpful and attentive. I highly recommended it .

Friends

10/10

Exceptional

16 Jun 2026

Zuleika

El mejor camarista: Jose Luis.
La mejor experiencia gracias a ustedes Expedia

Family_with_children

10/10

Exceptional

15 Jun 2026

Straight

I am in love everything was 10/10 great my husband and had a great time would do it again

Partner

10/10

Exceptional

15 Jun 2026

Mylenis

Todo hermoso, muy tranquilo para la fecha y el personal de limpieza y la barra muy amables.

Partner

10/10

Exceptional

15 Jun 2026

Gina

The staff was great especially Joel aka “Tutti Frutti”, he made our experience that much better :) they have their entertainment team always working on something and every day we were there for the whole week there was an event or showing going on that kept things interesting. All the wait staff was very nice, the room was very nice and the hotel was pretty clean. Right on the beach with a snack bar overlooking the beach. 10/10 stay!

Family_with_children

10/10

Exceptional

14 Jun 2026

Gisselle

Todo excelente!

Family_with_children

6/10

Pleasant

14 Jun 2026

NIMESH

Property was located with nice surrounding and was pleasure to walk around. Beach were not usable due to lots seaweed. Room was ok as they did not deep clean it. Jacuzzi was broken, tv and remote were not working in room 2014. It was hard to explain any staff due to language barrier. Very hard to get pure vegetarian or jain food in dining area. If you are vegetarian then do not have much choice, so try some other resort instead of this one. Thanks for providing this opportunity.

Partner

10/10

Exceptional

14 Jun 2026

Linne

Staying in this resort was the best part of our vacation!! Highly recommend! So many dining choices. Beach front property. The spa experience was great. Housecleaning staff clean your room almost 2-3x a day or whenever you need it. They also have swim up bars with multiple pools to choose from. Very nice landscaping. Very helpful staff. Would definitely stay here again!

Friends

2/10

Poor

12 Jun 2026

yosbel

From the moment we arrived at the hotel, everything was a waste of time—from check-in to check-out. A lack of communication between the front desk and Expedia led to extra expenses for us. Room service was terrible and failed to live up to what was promised upon arrival. Be careful when they offer to show you the facilities; it turns out to be a sales pitch for a membership, and if you don't buy, they treat you like you don't exist. If you miss lunch, you have to wait until the evening meal; the hotel is quite large, and it is difficult to find food among the amenities. And much more

Partner

10/10

Exceptional

12 Jun 2026

Margarita

It was a wonderful trip with my family; we enjoyed all the services the hotel offers, though getting restaurant reservations was a bit difficult due to high occupancy. However, the buffet had everything.

Family

10/10

Exceptional

11 Jun 2026

Nelson Flores

Luego de una corta estadía de 4 noches, puedo recomendar este resort. Las habitaciones amplias y limpias, y las camas muy cómodas, pude descansar a gusto. El staff muy amable siempre en especial Luis de Expedia y Santa en el pool bar fueron muy amables, al igual que Sariannys en Recepcion fueron de mucha ayuda. Las piscinas me encantaton, siempre limpias. La playa estuvo hermosa, un dìa con poco sargazo y los demàs dìas muy limpia. La comida en los buffets Las Torres y Behique muy sabrosa, al igual que en La Uva me encantò la parrillada.

La única observación que tuve que puede mejorar es la música en las pool bars ya que era aburrida y el volumen muy bajo. Por todo lo demás quedamos muy complacidos.

Family_with_children

10/10

Exceptional

11 Jun 2026

Yaibelys

The beach was great. Luis was very helpful and provided great customer service.

Family

6/10

Pleasant

11 Jun 2026

MACARENA

lo tome como un family hotel 5 stars pero para mi no cumple en nada el concepto que tengo como family hotel. me cambie por eso ,era un viaje para mis hijos de 3 y cinco años para que tuvieran de todo para ellos en piscinas comidas etc. al final lo logre en otro hotel. para mi nao cumple como para un hotel family.,sigue siendo un hotel normal para cualquiera.

Family_with_children

10/10

Exceptional

11 Jun 2026

Haritha

Overall A++ service. We did a good thing by booking cab service via Expedia along with all inclusive package. Driver picked us up from Airport and dropped us off at Lobby where an Expedia customer Check-In counter welcomed us exclusively. Luis was our associate who took care of us and amazed us by handing over an envelope with every day night dinner booking at exclusive fancy restaurants available in the resort from day 1 to Day 6. That saved us hours of research and effort in booking those great restaurants. I highly recommend to book your all inclusive via Expedia, just because they are putting lot of effort in giving pleasant experience by taking care of routine things which we might not know until that moment but Expedia know it end to end.
Also, noticed that Expedia customers have the best rooms reserved near to beach, pool and buffet places.

Overall very happy with this trip.

Family_with_children

6/10

Pleasant

11 Jun 2026

Eber

Todo muy bueno y confortable en la habitación solo un poco de olor a humedad y cuando uno iba al bufet casi cuando terminabas de comer te llevaban la bebida en eso no vi para nada buen servicio

Family

10/10

Exceptional

10 Jun 2026

EDWIN DAREL ISONA

El servicio del el personal fue excelente

Partner

8/10

Excellent

10 Jun 2026

Carlos

We had a very enjoyable stay at this hotel. The property is large, which helps spread guests out and keeps it from feeling overcrowded. The buffet offered a wide variety of food, although the quality was average. I highly recommend making reservations at the specialty restaurants, as they provided a much better dining experience. The staff were friendly, helpful, and attentive, and the facilities were clean and well maintained. Our room (2030) was in a perfect location—close enough to the beach and pool for convenience, but far enough away to avoid the noise and activity from those areas.

Family_with_children

10/10

Exceptional

09 Jun 2026

Porfirio

100/100 very good Excelente
Very nice work quell
I comeback nice people

Friends

4/10

Poor

07 Jun 2026

Stephanie

My stay was horrible the first 2 days . My television and fridge did not work the first night . After spending 4 hours of my vacation taking to staff they moved my room . The television did not work in that room and they did not fix it so no television for 24 hours the next day after mentioning it again it was replaced. The grounds were maintained there were a couple of staff that were kind. Deyter was kind and helpful. The trolley stopped once . I saved for this vacation and I should have went somewhere else. My co worker had a similar experience at another resort. We live in a time where kindness and human decency are a bonus but I saved for this vacation and the staff acted like it was a bother for them to do the basics. I work hard and I spent my money to be treated bad for 48 hours that is sad, My room was fine after that to be fair housekeeping was impressive. Some of the staff on my 3 night were nice but my first 2 nights were horrible.

Family_with_children

6/10

Pleasant

07 Jun 2026

Vance

The restaurants are a hassle to book mostly all booked

Partner

10/10

Exceptional

03 Jun 2026

Elvin

This hotel is all around a VIP experience, highly recommended 👌

Family_with_children

10/10

Exceptional

03 Jun 2026

Ellie

As soon as I got to the resort, the staffs were so welcoming. Extremely helpful, even with a language barrier they tried their very best to communicate with you. They weren’t pushy to get you to buy anything, no obligations. They understood you just want to enjoy your vacation. It’s their job to sell or advertise certain amenities/activities/memeberships/tours, like any overseas vacation. They made everything accessible, making reservations was easy. They don’t expect tipping. Although I tipped $1-$5 for exceptional & kind service. It was my kids & my first time at an all inclusive resort & also out in the Dominican Republic. Though we stayed in the resort the entire stay, it was great. There were activities to do at certain times (if you choose to). Of course my kiddos just wanna be in the water & be around the swim up bar . We ate dinner at a different restaurant each night. I would try to reserve dinner at the restaurants before arriving because they’re right about these restaurants being popular & booked up. I got lucky & was able to reserve dinner while I was here. I wouldn’t say everyone would be as lucky. So I would definitely recommend to reserve any dinner prior to arriving. I hope this helps anyone that is coming to the grand palladium Punta Cana :)

Family_with_children

8/10

Excellent

02 Jun 2026

Orelia Michelle

The stay was amazing!!! The staff were very helpful and polite. The food was great!! A lot of different options to choose from. The only negative thing I have to say was all the seaweed on the shore of the beach. It was so much even at the beginning of the water when you first go in, I tried to get past it but I couldn’t. I stayed in the water for 3 minutes before I had my boyfriend carry me out all the way to and from the beach chairs. Other than that I really enjoyed myself.

Partner

10/10

Exceptional

01 Jun 2026

Miguel

They were very welcoming and very helpful, as well as the food options were amazing. The resort was beautiful and very relaxing, 10/10 would recommend.

Partner

10/10

Exceptional

01 Jun 2026

Candice

The resort is nice

Partner

10/10

Exceptional

01 Jun 2026

Sandra

Si tuviera que hospedarme en Punta cana escogería nuevamente el Palladium . excelente hotel y la atención dea personal de Expedia ..excelente

Partner

8/10

Excellent

01 Jun 2026

Andres

EL restaurante Dorado, un poco lenta la atencion y las carnes no estaban muy buenas. De resto todo Excelente.

Friends

2/10

Poor

31 May 2026

Jeffery S

Got food poisoning on the second day! Pool is poorly maintained and beaches are nothing but seaweed! If you book on Travelocity or other sites you are identified by a red bracelet and annoyed beyond belief to join travel club! Will never go back and definitely recommend you go to another island all together!

Partner

10/10

Exceptional

31 May 2026

Christopher

My wife and I recently returned from an absolutely amazing stay at the Grand Palladium Punta Cana, and we cannot recommend it highly enough.
The service throughout the resort is exceptional, the staff is wonderful, and the meals are fantastic. We particularly want to extend our heartfelt thanks to Jose and Anna for their outstanding hospitality and for making our visit so special.

Partner

10/10

Exceptional

30 May 2026

julissa

Room clean bar ok no alcohol good

Family

10/10

Exceptional

29 May 2026

Kahory

Nos encantó muchísimo Daniel del equipo de animación muy amable

2/10

Poor

28 May 2026

Nissa

I agreed with many reviews on this place kept their grounds and greens tidy. However, everything else is not good. Starting with food, one rest for buffet dinner. Food is the same everyday. The only thing you will see changes are pastry. One rest for breakfast, same
Food everyday. We didn’t even eat lunch so I can’t comment. By the beach, small snake bar, the only thing we ate was the grill chicken. You need to be there early. Also it appears that they don’t want to give you more than 1 piece. No activities for kids in between. This place is big with multiple hotels connected. They should rent out bikes. This week there were a lot of sea weed, they stoped cleaning it so the pile is covering all of the beach sand. Bottom line, beach is nice if they clean up the seaweed. If you eat apples/pears/eggs like me, you will be ok for few days. I like the padalidium in Jamaica. This one, I will not return.

Family_with_children

6/10

Pleasant

27 May 2026

ELIZABETH

Musty smelling rooms, low grade food

10/10

Exceptional

26 May 2026

Luis

Excellent hotel, I highly recommended it

10/10

Exceptional

25 May 2026

Ileana

Es un Hotel muy bonito, la piscina es excelente. Buenas áreas recreativas y la comida muy rica.

Friends

10/10

Exceptional

25 May 2026

Rochelle

Muy hermosa propiedad, bien cuidada ey limpiar

Partner

10/10

Exceptional

23 May 2026

Tatyana

Staff was very nice .

Family

10/10

Exceptional

23 May 2026

Steve Richard

Clear instructions for booking restaurants and the times that the buffets are actually open. We received details about the restaurant times however they were incorrect. I just want. Have a menu at the door for these restaurants. Don’t make it only available in the app. Have a menu right at the door for restaurants; same for bars and the coffee shops. Make the map of the proper in the app interactive. Also, we didn’t know how to use the resort transportation, where when how we weren’t given any details when we checked in. In regards to the food somebody’s job at every buffet should be to mix all of the items after the buffet so they don’t get dried out. if you have somebody doing that today, they’re doing a poor job. You also had staff at cooking stations who are sometimes there and sometimes not there. One day at the pancake station. The lady happily just burned one pancake after the next with no care at all. You call us family however you don’t feel like family unless you can speak Spanish otherwise you get short one word answers with limited information which leaves an awful total interaction.

Partner

8/10

Excellent

22 May 2026

Angelica

Staff is excellent, everyone will help you, from the bell boys to the cleaning personnel. Don't hesitate and ask. Luis at the Expedia counter was incredible, he promptly and efficiently helped us resolve an issue with our room and got us an upgrade.

Partner

8/10

Excellent

18 May 2026

Yesenia

Great place to stay! They serve amazing food in all their restaurants. Staff is really helpful. Great service.

Family_with_children

10/10

Exceptional

18 May 2026

Alondra

Excelente hotel sin duda volvería!! Muy elegante y restaurante muy buenos

Partner

10/10

Exceptional

18 May 2026

Gualberto

Todo Excelente el trato del personal como las instalaciones.

Friends

10/10

Exceptional

18 May 2026

Jean Carlos

Me gusta todo mucho

10/10

Exceptional

17 May 2026

Jenny

Nice place quiet and good food and excellent service

Partner

10/10

Exceptional

16 May 2026

Jenniffer

We are already planning to come back with more relatives and our baby (traveling pregnant). We left with good memories ! Thank you so much, mi gente 🌴🇩🇴 !

Partner

6/10

Pleasant

16 May 2026

Afusatu Abolanle

I recently stayed at Grand Palladium Punta Cana Resort & Spa for 4 nights. The beach and tropical grounds are beautiful, and the property itself is very large with access to multiple pools, restaurants, and amenities.

Unfortunately, the overall guest experience felt underwhelming and not very relaxing. The resort has an extremely sales-driven atmosphere. Everywhere you go, someone is trying to sell you something — from souvenir vendors to constant promotion of vacation club memberships. Even going to the gym turned into a sales experience, where I was immediately approached about spa services. It became difficult to simply relax without being marketed to.

The food quality was inconsistent, and the rooms felt somewhat old and dated compared to the online photos and branding.

Another challenge was the language and overall guest experience as an English-speaking traveler. The resort seemed much more geared toward Spanish-speaking guests. Most staff members were courteous and professional, but English communication was limited in many areas, and at times it felt like Spanish-speaking guests received more natural attention and engagement.

What stood out most to me was the lack of memorable entertainment or thoughtful resort atmosphere. The activities and events felt mediocre and low-effort compared to other resorts I’ve visited in Punta Cana. I previously stayed at Royalton and found the hospitality, food, entertainment, and overall atmosphere significantly more polished, mode

4/10

Poor

15 May 2026

Beatriz

No me gustó la atención del personal no t atendía y atendía diferente a otras personas ,demasiado mosquito terrible y le falta animación lo único bueno fue el personal q trabaja para expedía Luis nos atendió muy buen y siempre estuvo al pendiente de lo q se necesitara ,el trasporte q te movía dentro del hotel no paraba No recomendaría este hotel.

Family

8/10

Excellent

14 May 2026

Christopher

Yes

Friends

6/10

Pleasant

10 May 2026

Steven

This one is going to be a mixed bag of a review.

The Good: Room was nice and clean, housekeeping kept everything nice and restocked our fridge.
Francis took us anywhere we wanted to go on resort even set his own alarm to meet us on departure and help with bags. Luis, I’m sorry for the misunderstanding with the check in survey that was at Expedia not at you sir. Thank you for surprising my wife and I with the room being decorated while we were out and the dinner by the beach. Luis was on it and deserves all the love and awards at that place.
Thank you Julio for your help as well.

Bad:Travel club being rude and liars, parts of resort closed off to different tiers. Food wasnt good, drinks watered down. Adult pool taken away from everyone, was looking forward to that. we decided on day 5 we won’t be back due to how the travel club just doesn’t take no for an answer. 90 minutes turned into 3 hours apparently “can’t afford that” doesn’t click. Also beforehand we were told even if we don’t want it “we’ll still be friends”” that’s a lie cause afterwards I had to force them to shake my hands and they had attitudes.

I don’t like how the future looks with this subscription service that the resort is going with. Thank you everyone who helped and were nice but all of the bad outweighed the good. Get rid of travel club they’re bad for your business.

Partner

10/10

Exceptional

10 May 2026

SHIVANGKUMAR RAJESHKUMAR

We had an absolutely wonderful stay at the resort, and a huge part of that experience was thanks to Luis at the front desk and Manager Dariel. From the moment we arrived, Luis greeted us with genuine warmth, professionalism, and an incredibly positive attitude that made us feel immediately welcome. He went above and beyond to make sure everything was perfect and was always friendly, helpful, and attentive throughout our stay.

Manager Dariel was equally outstanding. You can truly see his dedication to guest satisfaction and the high standards he sets for the resort. He took the time to ensure we were enjoying every aspect of our visit and made us feel valued as guests. His leadership clearly reflects in the excellent service provided by the entire team.

The resort itself was beautiful, relaxing, and well-maintained, but it was the exceptional hospitality from Luis and Dariel that made our trip unforgettable. We can’t wait to come back and highly recommend this resort to anyone looking for top-notch service and a memorable vacation experience!

Family_with_children

8/10

Excellent

08 May 2026

Sadra

The bar was well stocked, nice pool. How, the vibes at the pool was extreme lacking, no entertainment hardly any music

Partner

10/10

Exceptional

03 May 2026

Arnaldo J Cruz

El lugar hermoso, volvería a venir muchas veces más en especial nuestro consierge Luis que nos trató de maravilla como todos en este lugar.❤️

Partner

8/10

Excellent

03 May 2026

Lorne Michael

We visited the resort for a wedding and stayed 5 nights. It was not enough time to even explore the whole resort as it is very large compared to other places we stayed. The food was better than average at the buffet and we had a tomahawk steak dinner on the beach which was the best meal we had there. The staff were friendly and helpful for the most part. We did not enjoy how some of the vendors on the resort were a little pushy but understand they all just are trying to make a living. The beach wasn’t as nice or as clean as some, but they have a lot of coastline to maintain. Overall I would recommend the resort if you are looking for a quality stay at a reasonable price.

Partner

10/10

Exceptional

29 Apr 2026

OCTAVIO MESTRE

Mi estadia fue excelente en Gran Palladium Punta Cana. La comida, la propiedad, la limpieza, el carisma de las personas sobre todo en escial al Concierge Luis Mateo que me asistio en todo, excelente trabajo, muy educado.

Self

8/10

Excellent

17 Apr 2026

Prashant

Over all good

10/10

Exceptional

13 Apr 2026

MICHAEL

The room did not overlook the beach but it was very clean and spacious

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Byron

Clean room, friendly and attentive staff,
Great food, beautiful place.
Really recommended

Family_with_children

10/10

Exceptional

08 Apr 2026

Ahmet Adil

At the time we arrived the resort agent at the check-in, Geicha, was very friendly, accommodating and helpful. She provided the most suitable room for my family. Furthermore, before arrival, she had already booked all restaurant reservations for us. Superior customer service!

10/10

Exceptional

05 Apr 2026

Dignorlyn

We had an incredible time! The staff were amazing, but our butler Raul superseded every expectation imaginable! Staff will go the extra mile to ensure everything goes smoothly, but Raul will run a marathon for the families he supports.